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2 Helpful Votes
Sail Date: July 2019
I choose this ship for two reasons. One I liked the itinerary and two I wanted to try a luxury cruise line. The itinerary was good in that it started in Stockholm allowing me to spend two days before departure exploring the city without ... Read More
I choose this ship for two reasons. One I liked the itinerary and two I wanted to try a luxury cruise line. The itinerary was good in that it started in Stockholm allowing me to spend two days before departure exploring the city without rushing and it ended in Copenhagen where I did the same thing. It also included two overnights ( 3 full days) in St. Petersburg where there is so much to see. I have sailed on Celebrity, Royal Caribbean, Norwegian and the now gone Renaissance cruises. Renaissance was actually a wonderful cruise line with beautiful small ships that was the closest to this experience. As far as the actual cruise I will say it was wonderful not having to wait and crowd into elevators, the ship was a great size not to large, not to small. It was great not having to fight for a pool chair or make reservations for everything. Loved not being asked to have my picture taken every five minutes, and not having shops with sales. The ship itself was new and immaculate. The suite with balcony was gorgeous. Bathroom was large, walk in closet with enough drawers and hangers was great. On the downside the entertainment with the exception of two shows was far from great and there was really no other activities. The service was great, the liquor flowed freely, afternoon tea was nice, tapas was great, caviar on request was a nice touch too. What was a huge disappointment was dinner in the dining room which most nights was fair at best. The Grille was only available for guests to reserve one night. It was excellent. The other nighttime restaurant was outside and it was too cold for that. Did not try the sushi restaurant. I was very surprised that the food in the main restaurant was no better than I had on other much less expensive cruise lines. The on deck cocktail party was wonderful, food was very good there. So was it worth the extra money. Not sure I could say yes. Given the intensive itinerary it was great to return to the ship and not have to wait for things and not have to rush and be able to be very comfortable in the room, but on another type of cruise I might have been bored and the lack of activities/entertainment combined with mediocre food would have been more problematic on a cruise with more sea says or less intensive itinerary. Did all private shore excursions or just the HOHO bus ship excursions were very expensive. Highly recommend Alla tours in St. Petersburg. Read Less
1 Helpful Vote
Sail Date: July 2019
Great itinerary. Lots of stops in Ireland. One really gets a feel for the country and island. Northern Ireland was also very interesting. Most of the excursions were satisfactory but tame. We did some trips on our own (such as to Bushmills ... Read More
Great itinerary. Lots of stops in Ireland. One really gets a feel for the country and island. Northern Ireland was also very interesting. Most of the excursions were satisfactory but tame. We did some trips on our own (such as to Bushmills Irish Whiskey Distillery and Antrim Coast), Limerick, and other places where we wanted to spend more time. But many of the ship excursions were half day and we felt there would not be enough time at the locations to really experience them. We felt the dining experience was overly formal for our tastes- not including the formal nights which we did not go to. There was only sit down service available in all the dining venues. Staff was very attentive and helpful and the food was good. But no buffet was available. As a result dining took 2-2 1/2 hours each night. The ship also changed the time of departure in several ports which upset our plans when we were doing activities on our own. No explanation was given for such changes. The cruise director had no interest in coordinating what passengers could do on their own with local services and transportation. For example, in Foynes, Ireland, the last shuttle bus from town to the ship was scheduled to leave before the local bus from Limerick to Foynes would arrive in Foynes even though the ship would still be in port. That information could have easily been ascertained and the shuttle bus coordinated with the local bus times from Limerick to Foynes. When this lack of information was pointed out to him he was disinterested. The cabin was generous in dimensions, had good storage space, a comfortable bed and in general, nice appointments. However, the tv was a small tv that fit inside a cabinet with doors that rolled out (circa 1980). I would have expected a big screen tv mounted on the wall, maybe 2 tvs. The on demand selection was good. Read Less
4 Helpful Votes
Sail Date: August 2018
This was a fabulous cruise in so many ways , but our cabin allocation was very disappointing. We generally cruise with Silversea and assumed that all the verandah cabins on The Encore would as on Silversea, be of the same standard, ... Read More
This was a fabulous cruise in so many ways , but our cabin allocation was very disappointing. We generally cruise with Silversea and assumed that all the verandah cabins on The Encore would as on Silversea, be of the same standard, simply differentiated by their position on the ship- we have always found this to be the case with Silversea. Unfortunately we were allocated cabiin 851. This cabin is attached to the Wintergarden Suite and the balcony is miniscule.This cabin should only be offered for single occupation as two poeple could not sit on the balcony in comfort. On a previous voyage on this ship a friend on a guaranteed basis was allocated cabin 1032-a disabled cabin with no external view and a balcony overlooking the pool. Again, she was very unhappy with this cabin. On both occcasions we were told that the ship was full so there was no chance to change. We loved Seabourn Square and the multiple pool areas.The late night entertainment in the Observation Lounge with Barbara and Valerio was wonderful, this was a lovely venue to enjoy a late night cocktail. the Club area was rather small and very little used. The Tim Rice show was good,but the only other show offered was disappointing. Jeffrey Archer was a guest speaker on the cruise and both his lectures were very entertaining. The service was good ,but a little too formal and not especially friendly, even at the end of the week the only person who appeared to know us by name was our wonderful cabin attendant. We really did not like St Tropez or Monaco-both far too crowded,but the other ports of call were good. The smallest gesture to acknowledge the inadequacy of the cabin would have been very much appreciated,but none was forthcoming.Would we sail with Seabourn again? Not sure! Read Less
7 Helpful Votes
Sail Date: July 2018
The Seabourn Encore looks beautiful outside and inside. We boarded in Barcelona for 20 days cruising the western and central Mediterranean before returning to Barcelona. It was a great trip. But there were shortcomings. For wha we paid, we ... Read More
The Seabourn Encore looks beautiful outside and inside. We boarded in Barcelona for 20 days cruising the western and central Mediterranean before returning to Barcelona. It was a great trip. But there were shortcomings. For wha we paid, we expected a little more. The ship, which resembles a yacht, is easy to get around in. The main dining rooms are attractive. The suites, while not huge, are very nice with a sofa, two chairs, a table, a comfortable bed, a walk-in closet, a tiny dressing stand, and plenty of storage space. Bathrooms include a tub and shower--small and barely adequate. The veranda is good for two people. The ship is well maintained. We had cabin 837, a perfect location. The staff was mostly friendly and outgoing, although the old Seabourn custom of remembering your name doesn't work with 600 passengers. Drinks are included in your fare, and waiters were anxious to keep glasses filled. Some of the food was good, some very good, and some excellent. Desserts and salads were particularly good. We only had a couple of dishes that didn't pass muster. The wine was just fine, although we're well aware it's not $50 a bottle wine. Service in the dining rooms could be good, or it could be slow. The wait staff didn't always appear organized, and some staffers were not very accomplished. One room service breakfast came 30 minutes late, and the waiter dropped a glass of orange juice at our front door. Not an example for the cruise pamphlet. The Colonnade sometimes had quirky and unappealing menus. Seabourn would do far better by returning to the Lido Buffet concept with buffets in the morning, noon and evening. The captain spoke to us daily, but if you missed his talk you were out of luck. The ship should do far better at providing details about the progress of the trip. Announcements over the loud speaker are strictly limited, which is good, but the television system should fill the blanks by providing lots of information for us to access when we want. It didn't. There were other examples of a less-than-luxury cruise. There is no free internet, and we were informed of that rather rudely when we asked. There is one room with five washing machines for all the passengers. Not very considerate. The dress code wasn't clear, and standards wasn't enforced. Unsupervised children needed to be called down by ship staff, but weren't. The Seabourn Square is a very pleasant place, but the “guest services” staffers frequently didn't have answers to questions. The destinations/shore excursion programs need an overhaul. One ship tour was inaccurately described. Once we were told a free shuttle would take us to the city center, but in fact it dropped us off a half a mile away. Shore excursions were overpriced, as on many ships, dnd didn't consider passengers with mobility issues. We needed more information, such as when we would cruise past the Rock of Gibraltar. It wasn't forthcoming. There were great unexpected touches. A flamenco show was added late in the afternoon before we left Malaga. But overall, while we had a fine time, we expected a little more from such an expensive “luxury” cruise. Read Less
Sail Date: July 2018
Nice small ship, great itinerary. Scotland, Iceland, Greenland. There are three "castes" on the ship: The Antarctica experienced (orange parka), the Alaska experienced (blue parka) - and the rest :-). Most in their 70+. ... Read More
Nice small ship, great itinerary. Scotland, Iceland, Greenland. There are three "castes" on the ship: The Antarctica experienced (orange parka), the Alaska experienced (blue parka) - and the rest :-). Most in their 70+. Excellent stateroom, very spacy (28m2). Good housekeeping. Dining good - but not so good as expected. Food often was not made to order, so often food was overcooked. Service good - but not excellent. Lost reservation twice. Expected definitively more - especially from the speciality restaurants and the pool grill. On the other side quite decadent: Caviar in the Surf (pool). Excellent included wines and cocktails. Disappointing policy on debarkation on St. Kilda. Needed written confirmation from head office to leave vessel without paying for expensive ventures excursion. Enrichment good, entertainment average. Shore excursions: quite good, but expensive. Why the "geological tour" was led by someone, who answered on every question "Sorry I´m no geologist" remains a miracle. Read Less
11 Helpful Votes
Sail Date: June 2018
On June 9th, my husband and I embarked on Seabourn's new ship, the Ovation. We joined the ship in Amsterdam and our voyage ended June 30th in Stockholm. It was a fun 21 day journey, enhanced by a beautiful new ship and a hardworking ... Read More
On June 9th, my husband and I embarked on Seabourn's new ship, the Ovation. We joined the ship in Amsterdam and our voyage ended June 30th in Stockholm. It was a fun 21 day journey, enhanced by a beautiful new ship and a hardworking crew. As others have mentioned, service was not perfect on this cruise, but, most of the time it was excellent. I choose not to dwell on a couple or three meals where there was chaos ruling (often due to language difficulties). The vast majority of the time, our food was served timely and well along with wine or other drinks that we ordered. The ship's crew included some superlative members who gave everything they did a personal touch. This is one reason we love Seabourn. Any review of food is, necessarily a very subjective experience. The ship's passengers come from several continents and have different expectations when it comes to food choices and seasoning. What some would call bland, others would call just right. Personally, we found the food to be usually excellent. We ate mostly in the MDR (The Restaurant), but also enjoyed offerings at The Colonnade and Earth and Ocean (the new concept on the Patio in the evening). We also had three meals at the TK Grill over 21 days. We enjoyed the TK Grill, but found the chicken to be WAY too salty, while others thought it was perfect. Again, different perspectives on food. We loved the appetizer prawns the steak, mushrooms and especially the Dover Sole. We enjoyed quite a number of room service breakfasts, but found the room service for dinner (tried it twice) to be very lackluster. I do not recommend it. Breakfast in the MDR was outstanding and such a peaceful experience. Tea time at 4pm each afternoon was delightful. While you do have to go to a buffet for your sandwiches and other tidbits, tea service itself was prompt and cordial --along with refills if you wanted them. We ordered caviar a number of times (usually sharing with others) and it was a fun experience. The ports on this cruise were interesting--they included Hamburg, Wismar (Germany), Sceczsin (Poland), Klapeda (Lithuania), Turku (Finland), Saaramar (Estonia), Bornholm (Denmark), Stockholm, Tallin (Estonia), St. Petersburg (Russia) and Helsinki. We missed Visby, Sweden due to rough seas. While some passengers complained about the Polish port (very industrial) and the port on the island of Saaramar, Estonia, I found the both to be memorable experiences. Neither of these ports are tourist meccas. That is one of the things that makes them interesting. We also enjoyed the island of Bornholm, even though our tour took in a lot of venues in just a few hours (one of eight round churches on the island, castle ruins, and glass making) Our tour guide on Bornholm, while a bit rough around the edges, was a proud Dane and gave us a real sense of what the local people are like. His English was quite good. We toured Tallin on our own--a wonderful experience. Our St. Petersburg guides were quite good---a lot of sightseeing packed into three days. We were in Helsinki a very short time (leaving at 2pm) but glad to have been there. A real highlight for me was Lubeck, Germany which we toured from Hamburg. I highly recommend going to Lubeck, A word about the cruise director--Handre. He is EXCELLENT. Handre is a true asset for Seabourn and makes every cruise more fun. Entertainment--The Seabourn Singers are excellent, but for me, the background music was way too loud. I would have enjoyed their voices being more front and center. The singers are delightful people. They mingled with the passengers and it was fun to talk to them. We enjoyed the Tim Rice Show, the Through the Decades Show, and the Nashville Show. The mentalist was very entertaining. We did not enjoy the comics, but once again, any attempt review entertainment is very subjective. Enrichment--We attended four lectures by Peter Damslich on the Hanseatic League and the Romanovs. All were quite excellent with fabulous slides to go along with his talk. Poolside dining--We enjoyed many lunches around the pool. I heartily recommend the Napa Burger. The Pool Bar staff is very attentive. The new Earth and Air venue around the pool in the evening is quite good--with excellent presentation. This was our second Seabourn cruise (the first being on the Encore) and it was great fun. We plan cruise Seabourn again. Read Less
4 Helpful Votes
Sail Date: June 2018
We selected the Ovation for our 5th cruise with Seabourn as it was a new ship with an interesting itinerary that included several less travelled ports where one did not face hoards of tourists. Our previous cruise was on Silversea as the ... Read More
We selected the Ovation for our 5th cruise with Seabourn as it was a new ship with an interesting itinerary that included several less travelled ports where one did not face hoards of tourists. Our previous cruise was on Silversea as the Seabourn itinerary was sold out. Silversea fared quite favourably in terms of service and food but the Silver Shadow was badly in need of refurbishment. The Ovation is a beautiful ship and spacious. We rarely had difficulty finding a seat anywhere. The cabins are spacious, well designed and functional with great bath and shower facilities. Our stewardess Maggie was very good and unobtrusive doing most of the housekeeping while we were out of the cabin. She did a great job of tracking down the beers and wines that we liked best and kept them well stocked. Turndown was great with nightly chocolate. Overall food quality was very good however on several occasions in the Colonade, at breakfast and lunch, the staff was overwhelmed with the number of people they had to serve. Even in the Restaurant at dinner the staff was occasionally overwhelmed. No complaints about any individuals as most were friendly and worked hard BUT there was not enough of them to provide the level of service provided on the smaller ships. The Keller was a relaxing, quiet retreat from the hustle and bustle of the Restaurant with great service however the limited menu and food was disappointing especially the lamb that did not come close to the lamb served in the Restaurant and Colonade. On the plus side the Dover sole was the best anywhere. The shore excursions to several less travelled ports were generally very good. Hamburg, Lubeck, Berlin, Klaipeda, Saarema, and Turku were outstanding. The sail away in Szczecin was fantastic with the 3 cannon, 3 volley salute from the Prussian guard. Peter Damisch enrichment lectures were excellent. Most annoying was the lack of USB charging ports in the cabins and slow internet service. Whoever designed the ship sure messed up on this. In addition, the price charged for the terrible internet service was outrageous. Time for Seabourn to include this in the cruise fare. Seabourn is the only "luxury" cruise line to charge extra for internet. Apart for the internet and occasional service gap a good cruise - definitely 4 star but not 5. Read Less
3 Helpful Votes
Sail Date: June 2018
Chose this 15 day trip with Seabourn because of our interest in travel around Iceland and Norway. Our previous experience has been with Oceania and Regent. Overall, the cruise was excellent, particularly the competence and attitude of ... Read More
Chose this 15 day trip with Seabourn because of our interest in travel around Iceland and Norway. Our previous experience has been with Oceania and Regent. Overall, the cruise was excellent, particularly the competence and attitude of the staff and the attention to detail. Ironically, the worst service we received was in the Thomas Keller specialty restaurant. Variety and quality of entertainment was quite good, especially for a small 480 passenger ship. Food generally was excellent, with only complaint being the lack of variety of food offerings during off hours. The Ventures shore excursions (hiking, kayaking, zodiacs,etc) were exceptional, with amazingly qualified Seabourn employees as guides. Standard shore excursions, however, were hit and miss, and several of the ports of call should have been skipped as either uninteresting or repetitive. My biggest issue with the cruise, however, which obviously is no fault of Seabourn, is the overwhelming advanced age of the vast bulk of the passengers. I am 70 and my wife 64, and we both felt like youngsters. Don't get me wrong, the clear majority of passengers were friendly and engaging, but you can't be in a group of 450+ aging passengers and not come away with a number of stories and impressions about how difficult some seniors can be to deal with. Read Less
Sail Date: August 2017
This was our second Seabourn cruise, the first on the Quest. We had a blast on our Sojourn cruise and happily checked off another bucket list with this cruise around the UK and Ireland. I'm surprised to have read some recent ... Read More
This was our second Seabourn cruise, the first on the Quest. We had a blast on our Sojourn cruise and happily checked off another bucket list with this cruise around the UK and Ireland. I'm surprised to have read some recent reviews about the food. We eat out all the time at home at some very nice restaurants, and have high expectations for our food. We have learned to temper those expectations while cruising, but were very pleased with the Quest's performance. One of the better culinary experiences on the seas for us. That being said, The TK Grill had some dreadful food our first night there. More flash than substance. We ordered a bespoke meal at the Restaurant, and the staff went all out to make it a fine culinary event. The standard balcony cabin on Seabourn is subdued and very functional. A better, bigger flat screen TV is overdue, but no complaints other than that. The cabin attendant we had was not perfect, but pretty good. Seabourn excursions were fine, and we did a bunch on our own too. In summary, we enjoyed the Quest, and will be going on another bucket-list tour on the Quest in a month. Read Less
9 Helpful Votes
Sail Date: June 2017
We liked our previous Seabourn cruise and wanted to go on their newest ship. Embarkation went smoothly due in part to using the smaller World Trade Centre terminal. Enjoyed lunch in the Collinade until our suite was ready. Pleasantly ... Read More
We liked our previous Seabourn cruise and wanted to go on their newest ship. Embarkation went smoothly due in part to using the smaller World Trade Centre terminal. Enjoyed lunch in the Collinade until our suite was ready. Pleasantly surprised on entering the suite to see that our special beverage requests were there and the our lady responsible for the suite available for a full tour. There were one or two minor things she wanted to explain to make us more comfortable. She was excellent throughout our stay doing something different everyday to make it more personal. The layout of the ship is similar to the Odyssey, our previous ship, except for the extra deck for the Retreat, a private facility for a day charge of $350 or so. A little surprising for an all inclusive cruise. Looked around this one day but no one was there. I initially booked a suite on the eighth deck aft but upgraded it later to suite 853 to be more conveniently located. Previously tried to upgrade to the 9th deck (pool) for the same category but none available. Unfortunately 853 connects with another and you could hear normal conversations. Poor insulation. More disturbing was the noise above from the pool chairs/tables which were moved around at 6am everyday. Complained to guest relations for two days running. The noise was even louder when they had to clear the deck for a special event but this was at 4pm. We also had a rattling problem wth the veranda divider but this was sorted quickly. Notwithstanding, we enjoyed the cruise. Restaurants/bars/service excellent except The Grill which is overrated and The Grill themed nights in the Colonnade were a waste of time. Disembarkation was chaotic with passengers being directed in the wrong direction. On our next Seabourn cruise I will avoid connecting suites and below the pool deck ! Read Less
17 Helpful Votes
Sail Date: June 2015
The 4 couples that made up our travel group are well traveled and have cruised previously, most notably, on Regent and Crystal. None of us had been on Seabourn before and we wanted another luxury experience for this Baltic Cruise so we ... Read More
The 4 couples that made up our travel group are well traveled and have cruised previously, most notably, on Regent and Crystal. None of us had been on Seabourn before and we wanted another luxury experience for this Baltic Cruise so we selected the Seabourn Quest. On balance, we truly enjoyed our experience, but I don't think any of us would say we "loved it" the way so many previous cruise critic reviewers said we would. The ship itself is well laid out but the decor of both the main dining room and the observation bar were a disappointment. The dining room felt overly crowded and was very noisy (the hard wood floors didn't help). The observation bar was minimalist modern, but the furniture was down right uncomfortable so I grew tired of it rather quickly. All of us expected a much more elegantly appointed ship. Our suites, however, were wonderful. Two couples opted for Penthouse suites while the other two were in veranda suites. We loved the layout, the furnishings, the comfort of the beds and the bathrooms were superb. The poolside area was great and so was its bar and restaurant. I personally very much enjoyed the library/coffee area. What is missing from the Quest, however, is the nooks and crannies we have been able to find on other ships that allow you to slip away for more privacy. We had been told to expect excellent service and while service continued to improve each day, we had a number of mishaps which were disturbing. Room service was 45 minutes late on one occasion and never arrived on another. One couple held a cocktail party in their penthouse suite for the 8 of us and they ordered wine, champagne and assorted appetizers the previous day. When it did not arrive as scheduled, they called and were told that it had been delivered but no one was there to receive it. Really? After the phone call it did arrive within about 10 minutes. In another mishap, one of our travel mates was in tears because the suite staff mistakingly threw out a large zip lock bag containing a knitting project she had been working on for over a year. When we were returning from an excursion, she noticed several men unloading trash from the ship. On a whim, she asked if any of them had seen it. We were actually incredulous that one of the guys did remember seeing it and had set it aside. So there was a happy ending thanks to the efforts of this one person. We had also been told that the wait staff would call you by name after the first day or so and would remember your drink preferences. Not so. We ate dinner in the main restaurant at the same table with the same wait staff 4 nights, and we always went to the observation bar afterwards. No one ever knew who we were or called us by name or remembered our preferences for anything. All in all, a disappointment from our expectations. The food on Seabourn is a cut above the other cruise lines we had been on and it was a great treat for me to have caviar and champagne every afternoon. However, there were mishaps in the main dining room as well. On the formal night, 6 of us ordered the lobster and 4 of us sent it back because, while nicely presented, it was mushy and tasteless. On the last night, 3 of us ordered quail and while no one sent it back, it was dry and tasteless. Some of us had taken the galley tour and we realized just how difficult it is to put out consistently great food so we were somewhat forgiving about these mishaps. But, Seabourn, you really should do better. We thought Restaurant 2 was outstanding and the service was impeccable. On the Sail Away, my husband and I arrived late and all the caviar was gone; however, when one of the servers say my disappointment, he asked where we would be sitting and I pointed it out. Within minutes we had a lovely tray of caviar with all the trimmings. How nice was that. Wine choices were also quite good. On other cruise lines we've had to pay extra for premium wines. That was not necessary on Seabourn; the daily selections were excellent. A note about shore excursions. If you are sailing to St. Petersburg, as we did, then hire an independent, licensed Russian guide and driver. This was far less expensive for our group then if we had arranged for excursions off the ship. The experience was magical and our guide was so knowledgeable. We had 3 very full days of sightseeing plus 2 night activities including the opera. While we were exhausted by the end of it, we saw just about everything there is to see in this amazing city. All in all, the cruise was very good. Perhaps our expectations were too high, but Seabourn presents itself as being #1 in the small ship luxury cruise line category and frankly, I'm not sure its worth the additional expense. While we will continue to sail in the luxury cruise category, I would probably only chose Seabourn again based on the itinerary being offered but in making that decision I would also consider value for money. Read Less
3 Helpful Votes
Sail Date: July 2014
We went on our 2nd Seabourn Quest trip in two years. This time, we chose a 12day trip up to the Northern Europe/Baltic Sea for our honeymoon. We have loved our experience with Seabourn however, our last trip will probably be the last ... Read More
We went on our 2nd Seabourn Quest trip in two years. This time, we chose a 12day trip up to the Northern Europe/Baltic Sea for our honeymoon. We have loved our experience with Seabourn however, our last trip will probably be the last unless they change their smoking policy. They allow smoking inside! Yes, inside the Observation Bar after 8:00 PM which is one of the nicest places to be prior to and after dinner. In this case, it was only one or two couples smoking. Besides from not being able to enjoy an after dinner drink (or two), we had smoke pouring into our Penthouse Suite which was located on the same level (top floor). We decided to stay in one evening and enjoy room service and watch a couple of movies. The smoke was so bad that night, we had to cover our door and vents with towels and pillows to prevent the smoke from coming in to our room. The Seabourn crew immediately responded with a great working air purifier but come on! Both my husband and I suffered from Asthma all night and part of the following day. The other complaint is that they will close a very large workout area for one personal training session. We were all cramped into a very tiny space and were locked out of large room during these sessions. Quite a few of us wondered if Seabourn is trying to make their guests happy with adequate workout space or funding a personal trainer who charges $110 an hour? Otherwise, we love Seabourn and are hoping that they will change their no smoking policy to no smoking with the exception of the designated outside areas. The world has changed their policy to not allowing smoking inside so we can't understand why it's taking Seabourn to get the message!   Read Less
Sail Date: June 2013
Our first time on Seabourn, although we have cruised Crystal and Celebrity. The ship was lovely, the service mostly superb. The exceptions being the Patio Grill Bar and the Observation Bar (although Daniel, our Irish server, in the ... Read More
Our first time on Seabourn, although we have cruised Crystal and Celebrity. The ship was lovely, the service mostly superb. The exceptions being the Patio Grill Bar and the Observation Bar (although Daniel, our Irish server, in the Observation Bar was wonderful). The other servers not so much. Our greatest disappointment was the food. It was just OK - but nothing special - sometimes overcooked, sometimes undercooked. Not the 5 star ratings we were led to believe (and paid for). The exception was Restaurant 2. The food there was excellent! We thoroughly enjoyed our meal there. Our cabin on deck 6 was lovely. We especially appreciated the walk in closet and the bathroom with a tub and shower. Our 3 days in St. Petersburg were amazing - and exhausting. Our private tour was through TJ Travel and our guide was Helen. Her knowledge was extensive and wonderfully presented. We could not have asked for more. Our group consisted of three couples and Helen moved us smoothly and seamlessly through the huge crowds. Since the mediocre food was such an unpleasant surprise, we are unsure about future Seabourn cruises. Perhaps we were naïve to believe the Seabourn hype. Read Less
1 Helpful Vote
Sail Date: May 2013
In May, 2013 my husband and I cruised from London  The cruise crossed the North Sea to the Norwegian fjords, Oslo, Gothenberg and finished in Copenhagen. We had a balcony cabin on deck 7 and book some of the excursions but by no means ... Read More
In May, 2013 my husband and I cruised from London  The cruise crossed the North Sea to the Norwegian fjords, Oslo, Gothenberg and finished in Copenhagen. We had a balcony cabin on deck 7 and book some of the excursions but by no means all. My booking process was most unfortunate. I was quoted a price for the cruise and for insurance and paid my deposit. When the time came to pay the balance the insurance price had doubled. I talked to three people and finally faxed a copy of what I had printed out showing the original prices. A booking supervisor called and left a message that they"could not replicate that quote in the system and therefore the new price was in effect." I bought my insurance privately and went to pay my balance and the booking supervisor had arbitrarily added the newly priced insurance into my balance. I then had to get that removed. I wrote a letter to John Delaney, Senior VP of Sales and Marketing protesting the level of customer service; he continued the same level of service by not bothering to reply to my letter. When I discussed this with those who actually work for Seabourn I was told they call this the "Carnival Factor". Apparently the level of service that is more common to Carnival is now prevalent in Seattle. When we embarked in London our spirits were raised significantly by the efficiency of the process;from leaving our driver to walking onto the ship and being whisked off to lunch at the Colonnade took all of twenty minutes. It was cold in London and as we strolled the decks exploring the ships one of the bartenders noticed I was cold and asked if he could get me some hot tea. He then raced down a deck and came back with a tray of tea. The booking process was fast fading from our minds! Our cabin was comfortable and was kept immaculate and well supplied by our stewardess Banita who was delightful. We asked for our double duvet to be exchanged for two singles and it was done immediately. The interior of the cabin was in surprisingly good condition with few "dings" & "knocks". The balcony furniture was in decidedly lesser condition. Beds (it is two singles on one headboard)were very good and the pillows (always a problem area) were quite acceptable. The bed is high enough to fit empty luggage underneath. The walk in closet and all the drawers and shelves in the cabin provided ample storage and the bathroom was well-stocked and with separate bathtub and shower was ideal for us. We found the food to be almost always excellent. Now we were in Norway and fresh fish and seafood arrived daily and indeed one could shop the fish market in Bergen with the Chef. I do not eat much beef but my husband thought it was excellent and I do know we both enjoyed the lamb. We found that if a wine was not to our taste there was always an alternative or two and of course champagne. I liked that portions were not enormous but that there were enough courses to keep everyone satisfied. Service was exemplary and we found many of the wait staff remembered our names and preferences. The staff is friendly without being overly familiar and really strive to keep passengers happy. The dining venues (we did not use Restaurant 2) allow you to dine as a couple or join others at tables for four or six. We met many of our fellow travellers and thoroughly enjoyed their company. About 50% were from the US, 25% from Australia and then a mix of quite a few other countries. A word about formal nights. There were a few dinner jackets and some suits but a pair of dark slacks, a dress shirt and tie and a navy blazer for my husband was more than acceptable. The ladies did dress up. We did not avail ourselves of the evening entertainment so we have no comment there. Lectures we found interesting and worth attending. There were two areas that did not meet expectations and this came as a suprise when compared to the rest of the staff. Security was very offhand and particularly when one was returning to the ship were not averse to keeping passengers on the ganplank (once in the rain) while they chatted with returning crew members. In addition the operators of the Xray machines are not trained and had difficulty recognizing simple items like an ordinary hairbrush. The other area of concern was the coffee service in the Seabourn Square. The main barista was brusque to the point of being surly. I thought perhaps I had offended him but after sitting with my coffee and watching him I realised that while he was serious but respectful with men he was demonstrably disdainful of women; I assume this was a cultural attitude. Fortunately his place was taken by a young Irishman on occasion and he had enough charm for both of them. Excursions were rather a mixed bag. All of the guides were very good and the transport was comfortable and clean. Seabourn uses a tour company to set up the excursions and by the time they have added their "fee" and Seabourn has marked it up the net result is that the excursions are overpriced. Be aware of the fact that in some locations (Bergen and Gothenberg) the cruise line provides a free shuttle to the center of the town. We book excursions in four of the nine stops and in retrospect we could have skipped at least one more. This applies if your intention is sigthseeing. If you take the more active excursions such as sea kayaking or extensive hikes the above comments may not apply. Disembarkation was handled as efficiently as embarkation. This is a detailed review but a summation might be that we will cruise again with Seabourn if the itinerary is appealing to us.   Read Less
Sail Date: June 2011
I recently sailed the Seabourn Sojourn, through the Baltic Seas, and we had a great time. This was my second time cruising a Seabourn ship, and the experience was a bit different. We had cruised the Spirit that was smaller and more ... Read More
I recently sailed the Seabourn Sojourn, through the Baltic Seas, and we had a great time. This was my second time cruising a Seabourn ship, and the experience was a bit different. We had cruised the Spirit that was smaller and more personalized. The Soujourn was bigger and the small cruise experience was definitively lost a bit, which was a bit disappointing, since we are kind of quite couple, and enjoy the time spent by ourselves, even though we don't mind sometimes a bit of company.The weather was beautiful, which made the experience more enjoyable. The personal service provided by our chamber maid was as not as personal as the time we sailed the cruise. When we first arrived, we had forgotten to bring toothpaste, so we asked her to try to help us with that, and she said there was none aboard. I thought it was a small detail that should have been easily taken care of and didn't. Considering the cost of our cruise and that you can get that even in a three star hotel, I found it not at the level of service.In general the service was good, not over friendly always, except from the staff that got to know you closer, as per example the waiter/ress that came from your country of origin, that made the effort to remember your last name. But other waiters where almost rude, for example in the situation that I was very tired (due to illness) and asked a random waiter to bring me a salad from the salad bar, she just answered "go an select it yourself from the salad bar", absolutely unthinkable for the service that you are supposed to get. In all, the experience was excellent. Food was very good, not excellent, but totally enjoyable.Also, I have to say that the show on board was also very good, much better than I remembered at the Spirit. They had four singers, Broadway style, that were really good, I have to give them credit for that.I liked the new hub style lounge that the Soujourn had, that hadn't seen before, and it was very good.In all, very enjoyable cruise experience. I heard nothing but compliments from other fellow cruisers, specially the ones that were cruising the Seabourn for the first time. I guess they had no point of comparing. Read Less
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