New ship is lovely but larger size is a mistake. Addition of Thomas Keller restaurant and 150 additional passengers was a major error. Added square footage was in the wrong place and they could not seat everyone in the main dining room!
The Thomas Keller was one of the worst restaurants at sea i have experienced. Decor was lovely but the food has been better at Denny's.
The additional 150 ...
With a desire for an upmarket ship, which spent 3 days in St Petersburg, my husband and I chose the brand new Seabourn Ovation. At the time of booking, it had not yet hit the water. This 7 day cruise from Copenhagen to Stockholm, also had a day in Tallin ,Estonia and a half day in Helsinki, Finland, with one day at sea.Embarkation was easy at 2 pm, with a delicious buffet lunch waiting..We had a ...
In all fairness, I will begin by the positive. One of the newer Seabourn vessels, the Encore is in great shape. Having sailed over 200 days on the line, many of the typical Seabourn standards were present right away at embarkation.
Walking through the hallways we were always greeted by the big smiles of the housekeeping staff who are always busy, busy, busy. The service in the main dining room ...
We sailed on the Encore last summer and looked forward to our next cruise this June. At every meal the featured meal involved pork whether carved or stewed. In general the food quality took a dive even in the dining room. If there is a meat quality less than choice it seems like it was served. In the Collonade resturant the service was poor and often ran out of the food specialty of the evening. ...
Have been on Seabourn a few times and decided to take our grown up family on this trip What should have been a super holiday was let down somewhat by mediocre service. On our previous trips with the line this has been their strong suit but not this time. We were on recently in October and it felt like being on a different ship. The restaurant staff are always polite but there was a sense of a lack ...
This is our 4th Seabourn Cruise and I have noticed as the ships get bigger the service get skimpier. On this cruise this was especially true in the dining areas (The Restaurant, Colonnade and the Observation Lounge at Tea). The staff is as friendly as ever, but there are not enough of them. They are trying hard, but rushing around and making mistakes. This leads to frustration on the part of ...
We were looking forward to 20 days in the Med on the Encore after our previous experiences on Seabourn's 200 and 400 ships -unfortunately the reviews we read prior to leaving home were true. There seems to have been a fundamental shift in Seabourn's strategy, target market and service - saving money where ever possible - time in ports, tendering and fewer staff ( advertised as 465 staff in ...
We choose this cruise because of ports and timing. From the very beginning we experienced a "bait and switch" operation that iwas littered with Nickle/Dime items. Brochures offer a 3 cabin upgrade yet none were available upon booking; a month before the cruise I received an upsell for the same upgrade at $1000 per passenger. The ships tenders as much as possible to save port fees and offers no ...
This was my seventh SB-cruise in the last six years! Here are the pros and cons compared to the other SB-cruises:
Pros:
- Nice brandnew ship
- not crowded
- nice cabins
- Service and food quality in the MDR was very good
Cons:
- "The Retreat" is useless and too expensive
- The taste of the food and variety in the Colonnade is 4*
- The service quality in the Colonnade is ...
I have sailed with Seabourn many times and loved it, so I was looking forward to the newest-largest-most luxurious ship in the fleet. Unfortunately, the ship did not meet Seabourn's standard for service. A number of the crew were "old hands" who we knew from previous cruises, and they were outstanding. A larger number seemed not to know their jobs; it was as if they were in training, but ...