Great Customer Service experience on this cruise. The Square's customer service agents, destination staff, and their supervisors were all top-notch. The personalized attention we received will keep us coming back to Seabourn.
Dining was hit and miss. We had some inedible and salty food at Earth and Ocean, where we usually like to dine. We had terrific Indian food that was specially prepared for ...
Not having cruised to the extent of some others, we have previously sailed with Silverseas and Oceania and so do have something to compare with.
Firstly, the good:
Embarking in Hong Kong it was really nice to have our luggage already in our cabin by the time we got there, which was less than 15 minutes from kerbside drop-off!
The cabin was very spacious ( V5 grade ) with the benefit of a ...
We belong to the Frank Family Wine group, which chose a cruise on the Ovation in January 2020.
Overall, the cruise was very good. The personnel are very friendly and, for the most part, efficient. Our statement was spacious, though a little narrow. Our room steward, who was very friendly and who tried to please, at times missed some basics. For example, once she forgot to leave us any bath ...
This was a lovely cruise experience overall. We were fortunate to have sailed on the Encore last year and so can offer a comparison. Briefly, we found that while still very good, there were a couple of areas where things were not quite as good as on our previous cruise. There seemed to be a greater number of new staff who clearly were getting up to speed with their jobs. They were doing there best ...
We were on the Seabourn Sojourn with friends who were in suite 737. Their cruise was ruined by the constant loud noises from the patio bar on deck 8 above their suite. It ruined our cruise as well since our traveling companies were so upset. We visited their room to hear for ourselves. If it were my room I would have considered jumping overboard. Otherwise a very nice cruise. Seabourn does a ...
We very much liked Seabourn. All suite cabins were great and Seabourn doesn't overcrowd their buses and tours. It seemed we could always find a seat where we wanted to go. That was very pleasant.
Dining was great. You can buffet it or sit in the dining room - eat indoors or out. Service - especially bar service - was exceptional.
We took the mid-cruise tour to Angkor Wat. It was very well ...
The reason Sojourn gets even 4 stars from me is the staff - 5 stars, for sure. Outstanding service everywhere, consistently. The only exceptions were Head Sommelier and Somm in The Grill. Neither one were knowledgeable about available premium wines. When asked about a premium listing on the MDR wine list, Head somm replied, "I don't know. I've only been on board 2 weeks." Wrong answer....And ...
We are a couple in our early 40s who have sailed around 20 times on a variety of lines with most itineraries averaging 2 weeks. The majority of our trips have been on main stream lines on ships of around 2,500 passengers. We have sailed once on Regent and once on Viking Ocean and have an upcoming Crystal cruise. Before this cruise we had just completed 4 other cruises totalling 54 days. We flew ...
We chose this cruise because of very good past experiences on Seabourn, particularly on the 210 passenger “little sisters”.
When they introduced the larger (450 passenger) ships the loss of the country club ambiance was significant. One glaring but understandable change was the dramatically reduced use of passenger’s names, it was a very common and pleasant feature on the smaller ships but it ...
We have previously cruised with Regent and decided to try another top notch cruise line that was all inclusive (mostly).
We traveled from Auckland, New Zealand on February 4, 2018 to Sydney, Australia, ending on February 22, 2018. Our accommodations was similar to our experience on Regent. We had a nice sized balcony room with a walk in closet and large bathroom.
Unlike Regent the ...