Friends of mine chose this cruise. They had also never cruised on Scenic. This was my third river cruise, the other two were with a competitor.
Overall, an okay cruise, and that's all. Some great staff though mostly in the lounge. I don't understand at all what the butler does or how he differs from a cabin steward, or room service. I called him twice and he referred me elsewhere both ...
Our Scenic 5***** Tsar Cruise in 2017, from Moscow to Saint Petersburg, was so marvelous in every way that it inspired us to take the Scenic Pearl cruise and explore Gems of the Danube with Prague, from Budapest to Prague in 2019. Unfortunately, we are not inspired anymore.
We cannot call Gems of Danube a Five Star Cruise and we assigned the Stars as follows:
Staff: The only aspect of the ...
Was under the impression care free travelling. Everything paid for eg museums. Disappointed not notified of low water levels until the day. We were to be on the boat. Came as a shock to us we’d be staying in hotel two extra days. Dinner and drinks were not covered as they would be on boat. We were on the buses far too long and too many hrs. We packed and unpacked at least four time. Was ...
We choose this cruise because we had done the Rhine and this looked like a decent alternative for our next cruise. The day trips on this cruise required more bus time then the Rhine cruise which made for long long days. The low water level caused us to have to change ships too days prior to the end of the cruise this made for hectic travel time of packing and unpacking. The kitchen and bar staff ...
Cruise director and crew did everything they could to make our trip enjoyable. Disappointed that we were not able to sail on the more expensive and newer Jade do to problems with low water levels in the Danube. Sailed on an older boat the Pearl and halfway through the trip bused to a second vessel further up river. Not a big issue as this was the day we were already taking a day-long trip to ...
Dear YBW,
Thank you for your review of your recent trip to Europe. We are sorry to hear that the low water levels meant you had to sail on another of our ships, but it's lovely to hear that...
5 STAR ASPIRATIONS - 3 STAR DELIVERY!!
As a preamble I should say we are comparing the Scenic offer with Seabourn which is a true 5 Star product. This was our first river cruise and I appreciate that many of the downsides identified are typical of the river cruise experience and not unique to Scenic.
First the good points
1 The staff were excellent and tried very hard. However due to the ...
Dear Paul F,
Thank you for your review and we are pleased to hear you found your suite fabulous and the boat clean and tidy at all times. It's also great to read you found our excursions...
We were disappointed in this cruise line. We did a river cruise in Europe with Scenic almost a year ago. We were in a 200 cabin (205, 207, 209?). The balcony was pretty useless; would have made more sense if they took out the doors and made it part of the room. If you happen to be on the balcony you could hear conversations from several rooms away.
The excursions were mostly great. Their ...
The disembarkation port of Budapest had no transport to our hotel included. We booked our own accommodation which was near to the Scenic choice of hotel Marriott. This was discriminatory.
The ship was good, it was clean, and fully ready by the time guests arrived. The cabins were as advertised and cleaned daily to a high standard.
The dining part of the experience was definitely below 5 ...
Dear Longride,
Thank you for your review of your cruise on Scenic Pearl.
We are pleased to hear you found the ship good and clean and the cabins were cleaned to a high standard on a daily...
Let me just say that the service on our ship was outstanding. Most everything else wasn't. We could have missed our transport to the ship had we not brought our luggage down early where we were told a different time for transport than previously.
There was not great coordination between excursion debarkation time and food service. For instance coffee service did not begin until 6:30 am with ...
Dear LaBubba,
Thank you for your review. It's wonderful to hear you found the service on Scenic Pearl outstanding, but felt that everything else was not.
In terms of your dining experience,...
We were happy with the cruise overall but very disappointed with the size of the cabin and the engine noise, couldn't sleep without earplugs.Also still trying to work out why we paid extra for diamond class couldn;t see any difference other than the decks.The dining room was at times very disorganised and also waiting for drinks to be ordered and served .I think that the cruise was overpriced and ...