1. Home
  2. Cruise Lines
  3. Scenic
  4. Scenic Cruise Reviews
Sail Date: August 2019
As an all inclusive cruise we liked knowing what we paid up front was the bottom line, no hidden extras. We have travelled with Scenic before so not a difficult decision. Lovely comfortable beds light airy and clean cabins. This time ... Read More
As an all inclusive cruise we liked knowing what we paid up front was the bottom line, no hidden extras. We have travelled with Scenic before so not a difficult decision. Lovely comfortable beds light airy and clean cabins. This time travelling to a region of France we have not seen before and wanted to learn more about. On board attentive staff, great food , friendly fellow passengers made the ten days most enjoyable and we learned a lot about wine, the grape varieties and wine making. Starting and finishing in Bordeaux which we found to be a delightful city and had adequate time for exploring. Other ports of call included Libourne, Pauilliac, Fort Medoc, Cadillac, Bourg sur Garrone and Blaye, we also took a side excursion to Cognac, a lovely town and of course we just had to see how its namesake spirit is made and tasted at Remy Martin. Recommend to anyone not just wine enthusiasts. Read Less
Sail Date: August 2019
We chose Scenic as we had travelled with them once before. We were not disappointed. The whole time we felt cared for and nurtured. The cabin was beautifully appointed with an airy balcony and plenty of space. Dining options were numerous ... Read More
We chose Scenic as we had travelled with them once before. We were not disappointed. The whole time we felt cared for and nurtured. The cabin was beautifully appointed with an airy balcony and plenty of space. Dining options were numerous and all food and drink was fantastic quality. Entertainment included an onboard pianist, in addition to performers being brought aboard from various ports. We were even treated to a recital by a classical quartet in a Château, where Scenic docked just for the evening performance, then sailed on. Very special! Most of all, the staff were welcoming, attentive, competent and caring, which always makes a trip. There was always a personal touch. The cruise director was amazing - a French national who was full of wonderful insights into her native country. Hotel Manager ensured all F&B ran seamlessly. Food and drink choices were incredibly varied and top quality. Highly recommend! Read Less
Sail Date: July 2019
We were celebrating our honeymoon, the moment we set foot on the ship, we were transported into a world of utter luxury. We were doted upon and treated like royalty. George, the cruise manager, always greeted everyone with a friendly smile ... Read More
We were celebrating our honeymoon, the moment we set foot on the ship, we were transported into a world of utter luxury. We were doted upon and treated like royalty. George, the cruise manager, always greeted everyone with a friendly smile and answered all our questions. I am sure he would have also been quick to solve any issues but there were none. He was on top of everything. Everything was done effortlessly, or so it seemed, from my perspective. The staff was friendly, upbeat and Costi our restaurant server made me laugh, a discreet comedian, suggested food and drink, made me a toddy in the evening. He was a true delight. Vlad our attentive and intuitive butler knew or seemed to know what we wanted before we even expressed our thoughts. We was extremely professional and incredibly helpful. The food was stupendous! The chef came around and wanted our feedback. No wonder! The baked goods are to die for. The lamb, wow. The soups yummy. We loved everything about our trip! What a grand adventure. Sylvia the tour organizers took very good care of us. She took great pains to explain and plan the wonderful outings we enjoyed. Our suite was wonderful, ours was the Royal Panorama. It was spacious, kept spotless and generously supplied with anything one could possibly need. Our laundry was taken care of and returned promptly. The salt room felt wonderful after our massage. I could go on, but will stop here before I write a book. I am still suffering from Vlad ( our butler) withdrawal. If you enjoy a phenomenal adventure and want to feel coddled in luxury, then sign up. You will love it! Guaranteed. Read Less
Sail Date: July 2019
The staff made an dream experience for us both and memories to cherish. All events and activities were well organized leaving no worries. Professional and friendly the entire trip. The cruise director was very knowledgeable and thorough ... Read More
The staff made an dream experience for us both and memories to cherish. All events and activities were well organized leaving no worries. Professional and friendly the entire trip. The cruise director was very knowledgeable and thorough with all planning details. The reception staff were patient and accommodating to all requests. The host, servers, provide a carefree environment during relaxation times. From the start to the end of the trip nothing was left out and nothing was left wanting. The enrich and cultural events were detailed and educational. The free time to self explore at each stop allowed an opportunity to shop or explore in greater depth. A good pair of walking shoes are mandatory. By the end of the cruise it was difficult to say goodby to staff and new friends. The food and the chef were exemplary allowing for an incredible culinary experience from all counties travelled during the cruise. Thank you Scenic Read Less
Sail Date: July 2019
We chose Scenic in part due to the all inclusive price, no tipping, no added fees. We also received a recommendation from our travel agent. We arrived in Amsterdam 1 day early, primarily to help with jet lag. In hind site it would have ... Read More
We chose Scenic in part due to the all inclusive price, no tipping, no added fees. We also received a recommendation from our travel agent. We arrived in Amsterdam 1 day early, primarily to help with jet lag. In hind site it would have been better to have come 2 days early to enjoy Amsterdam more before the cruise started. Embarkation was much easier than initially described. We were told that we would be boarding at 15:00, however we were able to board the ship at 12:30 and enjoy the lounge while rooms were readied and to start to get a feel for the ship. Disembarkation in Budapest was equally smooth and relaxed. From the very first interaction the care and training of the staff was obvious, everyone was friendly and helpful. The ship (Jade) appeared to be recently refurbished and everything was in top condition. The cabin was well laid out and easy to use. The dining experience was excellent, breakfast and lunch were primarily buffet, however a menu was available if a passenger wanted a meal with more than buffet preparation. The dinners were we very delicious and well presented. The entertainment (a quartet, a zither musician, a waltz couple and lessons and Hungarian dancing) were timed with the ports and shore excursions and provided a inspiration during time in the lounge. The service on the ship, at all levels was top flight and everyone was both friendly and helpful. The shorE excursions were also first class with lots of information and pace geared to various levels of needs. In addition the medieval dinner, sound of music show and the concert left us with very happy memories. We did face a ship shift, that is we started on the Jade but at Nuremberg we had a bus ride to change to the Jewel. We had been cautioned that this happens. On the positive side it went like clockwork. We were told what we needed when we needed it. For example we were 1.5 days ahead that this was coming, then the next evening we needed to pack then on the day of the shift, we did our normal shore tours and then after lunch boarded the buses and were in our new cabin in time for supper. For the most part the ships were identical. The jewel had not been updated and the lounge furniture was older and the shower faucet was older but worked well. The only problem was with the WIFI. On the Jade we had great service in our cabin, however on the Jewel we had no service in our cabin. Passengers on one side of us had service while the passengers on the other side of us did not have service. Despite asking reception for help (and they in turn asking engineering to look into the matter), there appeared to be nothing to be done about this, We did not have any children on the trip with us and we are both quite mobile. Would we go again, definitely. In fact we are already dreaming of future trips with Scenic. Read Less
Sail Date: July 2019
We were told by friends how great the service and overall experience was. It lived up to what we were told. The staff was ready to help and even went out of there way to make the trip enjoyable. It was very nice to have everything included ... Read More
We were told by friends how great the service and overall experience was. It lived up to what we were told. The staff was ready to help and even went out of there way to make the trip enjoyable. It was very nice to have everything included in the price. I have been with other tour providers and it seemed that there were always hidden costs, but not with Scenic even the tipping was covered. The port talks were very informative and helped with making each day go smoothly. The cabins were clean and well thought out. The shower was great and the pressure of the water was better then home. (I was in the navy and boat water press isn,t always great). Dinning was fantastic with every day having a good selection and the dinners being out standing with the quality. On board entertainment and activities hit the mark for the audience. Read Less
1 Helpful Vote
Sail Date: July 2019
Found a great deal on Travel Zoo and have always wanted to do a river cruise. We were also looking for a special holiday to celebrate a 50th Birthday, and 20th and 31st wedding anniversary. The crew was great always on hand to meet every ... Read More
Found a great deal on Travel Zoo and have always wanted to do a river cruise. We were also looking for a special holiday to celebrate a 50th Birthday, and 20th and 31st wedding anniversary. The crew was great always on hand to meet every need - butlers, massage therapist, hairdresser, dining room waiters everyone was great. Loved having the room cleaned twice a day and getting laundry done was a great bonus. Alex’s port talks were helpful, wished we could have had them written out in case you were running late getting ready for dinner. Would have also liked to have had alternate times for dinner but understand why the same timing for all. The night at Table La Rive was really good food and wines were great. Good balance of excursions and time on the ship, appreciated that the excursions didn’t take all day and that they only lasted for a morning or an afternoon with free time. Read Less
1 Helpful Vote
Sail Date: July 2019
A scenic cruise is a real five star experience. It’s quite an investment, but you do get a quality experience. The crew are sensational, they were very attentive and nothing was too much trouble. The food was always fresh, beautifully ... Read More
A scenic cruise is a real five star experience. It’s quite an investment, but you do get a quality experience. The crew are sensational, they were very attentive and nothing was too much trouble. The food was always fresh, beautifully presented and a wonderful variety at all meal times. I would strongly recommend it. The facilities & food are brilliant. Most of the tours were enjoyable and gave us a good glimpse of important attractions and local cultures. Nikola our cruise director was very professional and enthusiastic and always ensured all passengers were well informed of upcoming events, times and places to meet which resulted in smooth transition from ship to tour & back to the ship again... The water levels in the rivers were apparently problematic, but the captain & crew moved the ship along when needed to make sure we could get through ok which we are very thankful for. This cruise really was value for money and definitely will look at travelling with Scenic again in the future. Read Less
Sail Date: July 2019
We chose this trip as some of our family had already booked, and it was something we thought we would like to do It was an amazing experience, and we all had a fabulous time. We would definitely recommend this to anyone First class ... Read More
We chose this trip as some of our family had already booked, and it was something we thought we would like to do It was an amazing experience, and we all had a fabulous time. We would definitely recommend this to anyone First class accommodation and meals, with an excellent itinerary with first class activities and outings included We hope to cruise with Scenic again in the future. It was so well organised and easy for passengers. The staff were wonderful and very friendly and accommodating All of the onshore activities were value for money, interesting and informative as well as a lot of fun. We felt very pampered and well looked after and couldn’t totally relax and enjoy our cruise holiday knowing everything was taken care of. The food and drink menu and waiters were amazing, and really made life on the ship so special, as did our cruise director, who made sure everyone had a fabulous time. Thankyou Scenic, for a truly memorable holiday Read Less
Sail Date: June 2019
Having cruised the Rhine also with Scenic, we needed another holiday where we would also be spoilt, and so we decided to go with them on the river Seine, visiting WW1 and 2 battlefields, and many other interesting historical places. The ... Read More
Having cruised the Rhine also with Scenic, we needed another holiday where we would also be spoilt, and so we decided to go with them on the river Seine, visiting WW1 and 2 battlefields, and many other interesting historical places. The crew of the Gem are brilliant, and there is honestly nothing bad that can be said about them, they are attentive, dedicated staff who will do anything for you. Lots of great wine and cheese to be tasted. Watch your waistline on this cruise, as France is famous for it food, and the Gem's chefs are brilliant, and produce some absolutely great meals, and of course if you don't like what's on the menus they will make you anything. Once your on-board put your wallet and CC's in the safe, you will not need them. Everything on this cruise was included, including alcoholic drinks, and by the way there is a massive range of cocktails, which can be skippered or slurped on the upper deck in a light breeze as you sail down the river. Scenic Gem can get into harbours other cruise ships can not visit, so you are alone sometimes whilst docked, brilliant! Try this you will not be disappointed, but you will be spoilt. Read Less
Sail Date: June 2019
My wife and I thought this was an easy way to experience Europe without a lot of pressure on us and we were right. From the start Scenic was fantastic. Pick up at airport in Budapest was the one thing we were nervous about but a Scenic ... Read More
My wife and I thought this was an easy way to experience Europe without a lot of pressure on us and we were right. From the start Scenic was fantastic. Pick up at airport in Budapest was the one thing we were nervous about but a Scenic employee was waiting for us in the arrival hall. A light lunch was being prepared for us when we reached Scenic Amber, which we were pleasantly surprised about, after being up for 30 hours. The ship was very clean and we were welcomed by Mauricio the hotel manager. The entire crew was awesome. From JJ the cruise director to the lounge and wait staff. We loved this group of people. It didn't take them long to know what our drink order was or "Egg benedict?" for breakfast. This group was truly fantastic. Food was great!! I have read some negative reviews about food and they make no sense to me. My wife is a picky eater and she was so proud of herself for all the unique and new foods she ate. Chef Istvan is very proud of his work and he should be. They make the bread on board and I had to have some every day. Great choices of fish or different meats that tied into the area we were traveling. Well done! We were on the Jewel Deck in a small cabin but it was fine. We liked the extra storage on the "shelf" next to the picture window...ran the whole length of the cabin. Very helpful in a tight room. Room was just a place to flop. Great shower though! The excursions were great. I loved having time, other than Budapest, to be able to go off on our own for at least 90 minutes. Plenty of shopping and sightseeing was done. The concert in Vienna was awesome as was Schoenbrunn Palace in Vienna, Melk Abbey, and the trip to Salzburg. Regensburg was so much better than expected. Entertainment seemed fine. We watched a little of it. People seemed to be enjoying it. My wife and I liked hanging out in the evening air on the top deck and watching the river and lights. Again, the service by this crew couldn't have been better. We wanted to take a few of them home with us. I love friendly banter and this crew is allowed to be themselves so hats off to Mauricio and JJ for that. The crew was very attentive and made sure your glasses were full if you wanted them to be. We definitely hope to go on a Scenic cruise again...maybe the Rhine next time...after we get the two kids out of college! Well done Scenic Amber!!! Read Less
Sail Date: June 2019
We had friends recommend this Scenic Cruise after their experience on board last year. They were so right, it was a wonderful experience. We had never been on a river cruise, being very independent travelers, but Scenic was a perfect fit ... Read More
We had friends recommend this Scenic Cruise after their experience on board last year. They were so right, it was a wonderful experience. We had never been on a river cruise, being very independent travelers, but Scenic was a perfect fit for us. You could choose any of the offered excursions, or adventure on your own using their e-bikes. Every excursion left exactly at the time stated, and returned to the boat at the precise time scheduled. The local guides were knowledgeable and added much local flavor to the tours. We can not compliment the ship's staff enough! They worked together beautifully, always with smiles, truly wanting to make the trip memorable for you. The cabins were very well appointed, perfectly designed to maximize the space, with quality amenities. The meals were delicious with many choices, and beautifully served. Be sure not to miss the sorbet dessert! I think the camaraderie of the crew carried through to the guests. Everyone was so congenial and welcoming to each other. Conversation flowed easily amongst the passengers who were mainly Canadians, Brits, Aussies and Kiwis, with a few Americans as well. The shore excursions were excellent, onboard entertainment was very good, and a highlight was the evening a Palace was opened for the guests to explore and then attend a private concert! We arrived home and began looking at the Scenic catalog for another trip! Read Less
7 Helpful Votes
Sail Date: May 2019
Had been on Ama (wonderful), Uniworld (good) and wanted to try Scenic. Also wanted Danube cruise that went to Salzburg. The service was excellent, room kept very clean, and excursions good. Wine far better than we were expecting but ... Read More
Had been on Ama (wonderful), Uniworld (good) and wanted to try Scenic. Also wanted Danube cruise that went to Salzburg. The service was excellent, room kept very clean, and excursions good. Wine far better than we were expecting but food was a disappointment. Beate, the cruise director went out of her way to help everyone but she was leaving at the end of our cruise for a private job opportunity. Some of the excursions groups were too big and they should have hired another guide or 2 to keep the groups smaller. The new system for the headset didn’t work well all the time, but that was due to too large groups. The biggest disappointment was the food. Breakfast was a 10 but lunch and dinner fell short. Sometimes the food was lukewarm. The veal schnitzel was almost inedible. There were no wow factors. The salmon and tenderloin that you could always order were under seasoned. The gala night had Canadian lobster tail and beef Wellington and it was very good. Then the closing night was turkey. The turkey was good but it doesn’t seem like a luxury dinner on the last night of a luxury cruise. They could Improve by doing a grill on deck with bratwurst and cheeseburgers! Soups were generally pretty good. Desserts were average except for ice cream. We are excellent home cooks so food is very important to us. I will stick with Ama for future cruises. Or try Crystal. But Scenic and Uniworld are out. If you are a foodie, go with Ama. I’ve attached pictures of menus and wine lists and daily plans. I wish I could have received this information in advance so hope it helps others. Mark, the musician, was excellent. The dancers were ok. The concert in Vienna was very nice. Portobellos had excellent appetizers and desserts but mediocre entree. Have to submit photos separately because they don’t attach from an iPad. Read Less
1 Helpful Vote
Sail Date: May 2019
We were invited by some friends to join a group that was planning to cruise the Rhine River from Zurich to Amsterdam, so we decided to go. Our travel agent booked us on the Scenic Jasper with the rest of the group. From the moment we ... Read More
We were invited by some friends to join a group that was planning to cruise the Rhine River from Zurich to Amsterdam, so we decided to go. Our travel agent booked us on the Scenic Jasper with the rest of the group. From the moment we stepped on board on 5/8 until we got off the ship, it was a truly wonderful time. Our cabin was spacious and well designed, and it was kept spotlessly clean and supplied by the housekeeping staff. The ship itself was in immaculate condition, and the lounges and dining areas were extremely clean and comfortable. The staff, starting with the tour director, Tadej, and our assigned butler, Marko, all the way through the wait staff, bartenders, chef and kitchen crew. maintenance staff, and every other staff member, were all extremely personable and attentive to the needs of the guests. We were made to feel most welcome on board and valued as customers. The activities that were planned were interesting and informative, and were well planned and organized. There were several evening during which local entertainment was brought on board, and those occasions were thoroughly enjoyed. One night we were bussed to a concert hall at which we were entertained by two highly talented opera singers and a classically trained pianist. It was a very moving experience. The food and beverages on board were simply outstanding. Each night before dinner was served, Chef Bogdan came out and addressed the passengers with a preview of the meal; the wine steward described for us the wine and food pairings; and Cruise Director Tadej informed us of the next day's ship movements, available activities and individual options. The staff's attentiveness to the wants and needs of the passengers was impressive. My wife and I completely and thoroughly enjoyed ourselves, and we are already planning to take another cruise with Scenic. And we are going to recruit another circle of friends and relatives to join us. When we left the ship for the last time, it was a difficult moment because we had been embraced so well by the staff and now we had to leave them. We will be back! Read Less
2 Helpful Votes
Sail Date: May 2019
It seemed like it had the most to offer. The enclosed balconies with a sliding window worked out great with the cooler weather. The accommodations were excellent and the staff went above and beyond to satisfy their clients. Having all ... Read More
It seemed like it had the most to offer. The enclosed balconies with a sliding window worked out great with the cooler weather. The accommodations were excellent and the staff went above and beyond to satisfy their clients. Having all the gratuities included was so convenient. Our butler Marco attended promptly to our every need, always so courteous and with a smile. The bar staff, Young Marco and Sandy were exceptionally pleasant and a joy to see at our Happy Hour. The food servers, Goran and Percho were efficient and friendly and accommodating. Unfortunately, I forgot the name of our cabin maid, but she was also excellent. she went through the cabin at least twice a day, changing towels, cleaning the bathroom and tidying up, and leaving the yummy chocolates on our pillows every night. And the most important person on our cruise was our cruise director, Yvonne. She was so energetic, professional, and knowledgeable, and left no question unanswered. She went above and beyond to satisfy everyone. Although we have mentioned specific people, we want to emphasize that all of the staff and crew were excellent. Everyone gave us the opinion that they thoroughly enjoyed their job. The only part that could be improved upon, if possible, is being able to disembark closer to an excursion, in order to give us more time in the village etc. On two occasions, we had to travel an hour to one and a half hours by bus to get to our tour of a town or village. This left very little time to actually explore on one's own. Read Less
1 Helpful Vote
Sail Date: April 2019
After spending 3 days exploring Siem Reap, the second larges city in Cambodia, we joint the Scenic Spirit for what I can only describe as a wonderful experience. Our first time on a river cruise did not disappoint. The choice of ... Read More
After spending 3 days exploring Siem Reap, the second larges city in Cambodia, we joint the Scenic Spirit for what I can only describe as a wonderful experience. Our first time on a river cruise did not disappoint. The choice of excursions was wide and there was one to suit everyone. As we sailed down the Mekong river from Cambodia to Vietnam we experience 5-star service on the ship. The food was excellent, you had your own private butler who looked after you every need. We met wonderful new friends and the ship was truly luxurious. The trip finished with 2 days in Saigon, Vietnam, again with many excursion options. The highlight for was was the Vespa foodie ride through the mad streets of Saigon as well as a Gala Dinner at a beautiful temple ruins in Cambodia. We recommend anyone who is looking for adventure combined with luxury to take this trip. Read Less
1 Helpful Vote
Sail Date: April 2019
Arrived in Bordeaux 3 days before cruise and explored thoroughly. Great B&B (La Maison Fernand) above Place Fernand Lafague - very close to restaurants and Rue Saint-Catherine boutique shops. Scenic Diamond was a beautiful floating ... Read More
Arrived in Bordeaux 3 days before cruise and explored thoroughly. Great B&B (La Maison Fernand) above Place Fernand Lafague - very close to restaurants and Rue Saint-Catherine boutique shops. Scenic Diamond was a beautiful floating hotel for our 11 day cruise - with excellent managing staff and tours run by an exceptional Cruise Director. A very well organised and paced tour with a good variety of attractive destinations: not always wineries. Scenic offer a complete tour experience with cultural and artistic events interspersed with in-depth guided tours of many beautiful villages and towns. Highlights were: String Quartet Classical concert at Chateau d'Agassac; St Emilion, with its underground cathedral; Bergerac's lovely streetscapes and its pioneering 19th century hydroelectric facility; Bordeaux's Cite du Vin wine museum; cycling through the vineyards; and, the Remy Martin tour in Cognac. The ship-board entertainment lead by our highly entertaining Cruise Director Sonja was excellent, as was the extensive menu and the hotel service. Local wines were featured, but could have been more mature, with more higher quality regional alternatives offered. A thoroughly enjoyable discovery tour of the Bordeaux region from Scenic who, once again, provided an exceptional river cruise experience. Read Less
5 Helpful Votes
Sail Date: April 2019
Scenic asked for our opinion after our first ever cruise. Here it is. The Bordeaux Affair was a fabulous cruise experience except for the total failure of the sanitation system on the ship, and partial for the remainder of the week. ... Read More
Scenic asked for our opinion after our first ever cruise. Here it is. The Bordeaux Affair was a fabulous cruise experience except for the total failure of the sanitation system on the ship, and partial for the remainder of the week. This failure was complete at times (leaving cabin toilets full of waste and no working toilets at all for an ENTIRE DAY). Sometimes the blockage was partial, however as our week went on, the smell of human waste increased in the hallway and was unsanitary and distressing. Our cruise director promised the entire ship would receive compensation - however for Scenic, this only amounted to an offer of 20% off everyone’s next cruise. The Scenic promise is a disappointment. We chose Scenic because of their reputation for excellence - and the cruise was excellent - however when an issue as large and disruptive as this happens - the customer should be compensated AND offered a discount on their next Scenic Cruise. The cruises are very expensive and with such poor customer service it is too risky to invest that amount of money again. It is a shame and we are very disappointed. Read Less
2 Helpful Votes
Sail Date: February 2019
Recommended by friends this cruise did not disappoint. Great activities, who could not be impressed by Angkor Wat, Angkor Thom and Bayon Temple.Scenic pay particular attention to the finer detail, arranging trips not experienced by ... Read More
Recommended by friends this cruise did not disappoint. Great activities, who could not be impressed by Angkor Wat, Angkor Thom and Bayon Temple.Scenic pay particular attention to the finer detail, arranging trips not experienced by other cruises in particular the themed gala dinner at an Angkor temple where we were entertained by Apsara dancers, and Wat Hanchey where we had the opportunity to talk to a novice monk. Their enthusiastic and knowledgeable guides ensure you are informed in terms of the history but also relate personal and family experiences that really give everything a context. The ships facilities are superb, cabins offering plenty of space, light and storage, food that challenges the senses, with wine/beer constantly on tap. The onboard staff are the icing on the cake they are attentive, and display genuine enjoyment at ensuring you are having a good time. All of this is packaged with a social consciousness that you do not often experience. It was great to feel that some of the money from this cruise was going directly to local communities. This was not gifted but earned which ensured that there was respect between all parties. Not cheap but bearing in mind everything is included, I would highly recommended it Read Less
5 Helpful Votes
Sail Date: January 2019
For the first time ever, we actually got separation anxiety about disembarking the beautiful ship and it’s amazing crew. The cabin, 304, was spacious and extremely comfortable. Most excellent beds and facilities. Service with finesse ... Read More
For the first time ever, we actually got separation anxiety about disembarking the beautiful ship and it’s amazing crew. The cabin, 304, was spacious and extremely comfortable. Most excellent beds and facilities. Service with finesse and an ever present smile. Dietary requirements were no problem. Each detail of the cruise was managed with finesse. Our Tour Manager was brilliant in his knowledge, humor and understanding. Thank you Huy. Thanks to Tobias, Cruise Director for being ever present and always available to handle requests of all kinds. The food and beverage product was of a high standard and extremely varied. Did not encounter any disgruntled guests during our stay. Would have happily stayed on board to be looked after by our most excellent Butler, Vibol. Ports showed us real life on the Mekong and excursions provided enabled choices that helped to inform and entertain. Embarkation and disembarkation was handled seamlessly. The whole experience was one to be treasured. Note that the journey from disembarkation to Siem Reap is a long one. Do not recall seeing that mentioned anywhere in the brochure. However as with all other Scenic managed activities, it was managed very well. Praise to Scenic’s product on the Mekong. Read Less
2 Helpful Votes
Sail Date: October 2018
Was under the impression care free travelling. Everything paid for eg museums. Disappointed not notified of low water levels until the day. We were to be on the boat. Came as a shock to us we’d be staying in hotel two extra days. ... Read More
Was under the impression care free travelling. Everything paid for eg museums. Disappointed not notified of low water levels until the day. We were to be on the boat. Came as a shock to us we’d be staying in hotel two extra days. Dinner and drinks were not covered as they would be on boat. We were on the buses far too long and too many hrs. We packed and unpacked at least four time. Was promised care free travelling. Unpack once be done with it. Did not see everything promised on this cruise. This was our once in a lifetime adventure. Very disappointed. I can say the food was excellent and the staff and service was great. For the $19,000 we paid for trip was not worth the money. We could of done several bus trips since we were on buses anyway and packing a lot of the time. I can say it would of been a great trip if we had not had to transfer and been on the river full time Read Less
4 Helpful Votes
Sail Date: October 2018
We booked to leave Basel on 10/15/18 and arrive in Amsterdam on 10/21/18 on Scenic Jewel. The Rhine river had been low since end of June beginning of July according to many locals and crew. This trip was a disaster. We met to board ship in ... Read More
We booked to leave Basel on 10/15/18 and arrive in Amsterdam on 10/21/18 on Scenic Jewel. The Rhine river had been low since end of June beginning of July according to many locals and crew. This trip was a disaster. We met to board ship in Basel ( met at Airport) and were bussed to Worms as river was too low to allow ship to go to Basel. We took a BUS to Worms. We were in Worms two days being bussed to some of itinerary and many changes to itienerary. We asked Cruise director about status of cruise at airport first day—she told us this event happened within last week and accommodations would be made to itinerary. This trip had multiple deviations to schedules and we missed over half of Rhine river. Being bussed was difficult for many. Our cruise -turned into a BRUISE ( Bus/Bruise). We had to be be bussed to Cologne to do a ship swap—had to pack and unpack and get into a new room. This crew was beat up on new chip ( Scenic AMber) and we all sensed their frustration and tension. Many things went wrong with this cruise. We went to Frankfort and docked ( not on itinerary). My wife and I finally couldn’t take the daily mistruths and changes to itinerary and we disembarked in cologne and took train to Amsterdam to salvage a few days of this vacation. I understand the cruise line has no control over river water levels—but they do have control over information and to be deceptive ( and not tell us the truth up front about this cruise changes; nor give us an option to cancel before starting in Basel and potentially taking another trip in future) was wrong. In light of this, we met a new group leaving Amsterdam on this ship to go to Basel—-No information given to them. How information that is bad is handled is just as important as the information. They were terribly deceptive and not forthcoming. Buyer be aware. I will never cruise Scenic again nor recommend them to anyone I know. This is our 3rd river cruise( first on Scenic); One other cruise had a problem ( Viking) and it was handled so well—we went and did another cruise with them. Read Less
7 Helpful Votes
Sail Date: October 2018
We have sailed with Scenic once before and our experience was extremely positive, so we decided to take the plunge and do another one. We were not disappointed on any level. We did the Spectacular South of France cruise because this one ... Read More
We have sailed with Scenic once before and our experience was extremely positive, so we decided to take the plunge and do another one. We were not disappointed on any level. We did the Spectacular South of France cruise because this one involved no nighttime cruising, and was a little slower paced in the afternoons for the most part, which appealed to us NEGATIVES: The things that could have been better are few and far between, but there's always room for better. Scenic did our flight arrangements, and we found out a month or two before leaving (after setting it up well in advance), that our flight out of Nice was too early and could not get to the airport in time. To their credit, they did fix it, but it was a little disconcerting to be up in the air (so to speak) for a while. We arrived in Paris, and the next morning took a bus to the train station, and then the high speed train to the Sapphire. It's a little nicer on other cruises to arrive in the embarkation city and be on the ship right away. Can't be helped in this case since there's no large airport in Chalon-sur-Saone where it starts. A couple of the excursions had tour guides who were very slow at finding the English word for explanations, which was a slight hassle. The ship has been redecorated well, but the toilet roll holders are attached with one screw and are all coming loose or tearing from the wall. (Nit picky, I know.) Beer selection is fair, although I kind of fell in love with a french beer, so it really didn't matter. Be prepared to moor with other ships and people walking through your lobby. To be honest, this was minimal, and I could have cared less; just that a lot of people mention that. They all do it. POSITIVES: So the rest of the cruise is great. I'll try to give a feel for what my wife and I experienced. In Paris Scenic put us up at the very posh Westin, in a perfect location. Loved it. The welcoming person was so very nice, and did a very nice informational meeting. The ship is beautiful. All very sleek greys, black, white and silver, with small splashes of color. Sort of an urban chic. Always spotless. Staff members are constantly cleaning and polishing. Sanitizer dispensers are strategically placed, and they asked that everyone use them when entering and leaving the main areas - we like that. There are germs from all over the world on any ship, and that helps a lot. We had one of the "royal" suites, which involves a few extra perks, although any level has perks. No tipping, which is wonderful. You absolutely feel no pressure to tip - wow! Every excursion you choose is included, no extra fees ever. Beer, wine and alcohol are all day and night at no charge. You can relax in the afternoon with a glass of wine without waiting for dinner. We both thought the meals were wonderful. I know some people get huffy over the fact that lunch is a buffet. With only 153 passengers, I don't find that a big deal at all, and there are still menu items at both breakfast and lunch if you don't wish to stand in line for 30 seconds. My wife has some dietary restrictions, and once they caught on, it was wonderful how they catered to her. No gluten or dairy - and the chef even made her three separate desserts for her birthday following those restrictions. That was above and beyond to us. If you don't care for the menu options, at all the meals you could simply order a chicken breast, salmon, rib eye, and a couple others. I had the rib eye one night and my wife had the chicken breast - both were delicious. Service was timely, the wine flowed freely, and the dining room was lovely. The host discussed the wines for the night each evening, so you could choose knowing what you were getting. They weren't the very expensive wines, but excellent medium range wines. If you don't like one, tell the waiter and try another. Can't ask for more than that. Breakfasts were great too, large buffet, and a omelet station. I had the eggs benedict 5 or 6 times it was so good. Fresh fruit always. And the desserts were works of art. Kudos to the staff and chef for the service and quality. Special dinners each night were explained at length by the chef himself, which is a nice touch. I'd like to mention the staff. The butler, Edita, who showed us our suite was so welcoming and efficient. I can't say enough about her service throughout the cruise. Also, our two male butlers than helped us, Dominik and Vladi were practically begging us to give them tasks. And we did, from laundry to ironing to breakfast in the room, etc. All done quickly and so nicely. I had two massages from a young man named Dragan, who also led exercise programs each morning (which we didn't do). He was professional and also fascinating to talk to. Such a nice human being we had great discussions while he worked his wonders on my muscles. Best massage ever, really. The Eastern European people are so genuine, hard working, smart, and family oriented. A breath of fresh air. A young lade, named Sevit, at the front desk went out of her way to help, and give recommendations for visits to towns and shopping. She is also to be congratulated for her wonderful demeanor and knowledge. The cruise director, Eric, was everywhere, putting out fires, making sure things went well on the excursions, etc. Well done. I guess to summarize the staff, superb. I'm running out of superlatives here! Loved the bar staff, and the bartender was great. We did tip some of these staff, although there's no need, but how could we not? The daily life and excursions and entertainment were memorable, filled with culture and history. I'll mention some of the ones we did just to impart a flavor of what they're about: All afternoon and evening the lounge has a very competent piano player named Paolo, which adds a nice touch to the feel. He could play most anything. We went to the town of Beaune and Hospice Hotel Dieu, which was a lesson in history along with a perfectly preserved hospital from the 1400's. The architecture was fabulous, with a colored-tiled roof that is simpy not to be missed. E-bikes were available almost every day, on your own or organized rides. We didn't use them, but friends we made did and thought they were very easy to use and fun. One of my favorite excursions was to a truffle farm, where a family farmer and his dog, Chinook, took us into his truffle trees to hunt. He loved telling us all about the truffles, how they are grown, the dog, everything. This is something special, as opposed to just looking at churches and castles (which also is interesting). His wife then took us into their 16th century farm house and served us truffle butter she made, with wine and bread. This was a gem outing......don't miss it. We ate at the special L'Amour Restaurant on night. Really nicely done with impeccable wait staff. Also ate at the Captain's table, and he was personable and interesting. We didn't do the Table La Rive because we were busy, but heard it was also good. Had a band one night, Krystal Live Band, fun music. Al little schmaltzy, but talented. Went to Cluny where the great Abbey once stood. A part is still there, and the museum with models and explanations helps you understand the grandeur and importance of the place: Largest church in the world until St. Peters was built. Another favorite and highly recommended "Scenic Freechoice" was Medieval Perouges. A walled city very intact, and there's not a corner or nook that isn't ripe for an amazing pose or picture. The tour guide was so very good, and some free time and fun shops. That day we had a silkpainting demo on board in the afternoon. Very interesting. One evening went to the Scenic Rouge Circus Performance for a show and dessert. Lots of young talent and acrobatics. Had a French Paradox Talk, which was fun too. In Tournon we had evening aperatifs after dinner on the terrace of a castle with a panoramic view that was killer. Along with some live music, it was relaxed and delicious. Later was a music quiz that was lively and fun. They really try to keep you entertained if you desire. We picked a trip to Tain L'Hermitage and the Valrhona Chocolate factory one day, which was imformative and who doesn't like taste testing chocolate. Spent a little money there I'm afraid. The chocolatier who gave us the talk was a little long-winded, but the museum there taught me a lot. Two dancers one night" Pierre and Faustine" were so good they almost put dancing with the stars to shame. A delight. The Ardeche Park and Lavender museum was very nice - again, we learned about something we knew little of, and also saw some splendid natural beauty. That night we had a fench female singer who did Edith Pilaf among others, and she had a great sound. We Did the Chateauneuf-du-Pape vinyeard/village tour with wine-tasting. The history was superb, I loved this one, and the wine was so good we ordered some to be shipped home. We didn' do a lot of wine-tasting excursions, but this one was a gem. We toured the Pope's palace in Avignon later that same day. Just look at a couple of their pictures and you'll know it's deserving of it's UNESCO world heritage designation. A different favorite of mine was Pont du Gard and Uzes. If you're at all considering this excursion, look at some pictures of the 2,000 year old aqueduct, and you'll be hooked. The museum there was outstanding also, and the tour guide gave us plenty of time there, per the recommendation of Eric, our tour director. A special evening was dinner at the Pope's Palace. The room was so "important", can't think of the right word, because 5 papal enclaves were held right there in the 1300's. So much history. The food was fancy, but not my favorite, except for the really good pear dessert. They had a string quartet that was as good as any I've ever heard....wow. We went to Saintes-Maries-de-la-Mer, with a fascinating church, right on the Mediterranean coast. Lots of interesting little shops. Also went to the bird Park, but it started raining and most elected not to go in (including us). That evening was a gypsy show, and they were so much better than I expected. A real treat. Another excursion I would highly recommend was Les Baux-de-Provence and Olive Oil Farm. Baux was a very cool little walled city, picturesque and fun, with lots of fun shops amidst the cobblestoned streets. And the olive farm, once again, was something I knew little about. It is a family business, and has been for many generations, even with their own 14th century private chapel. The process of making the olive oil was so well done, as was the intriguing tasting we did with one of the owner's daughters. Do it. I will say we loved the Scenic Tailormade devices. On one of ours the battery was bad, and they quickly replaced that. The sound was usually very good, except in a very windy situation. You can also take them out on your own when roaming around, and they have a built in GPS that will give you pertinent info on anything you're near. Also, take them around the ship and set to cruise mode, and they alert you to interesting things you're passing on the shore with a history. Once again, I highly recommend Scenic. It's not at all like a huge cruise ship where there are so many stores, restaurants, venues, pools, etc. But that's the charm of a small boat; almost like a temporary community expertly formed and guided by the staff. We met so many fun people. Don't get me wrong, everyone doesn't become friends, but it was easy to make some, and it made the cruise so much better. I'm 63 and there were some a fair amoung younger and quite a few a little older (retired), and a few elderly. I think all ages can enjoy this type of cruise. Of course, motion sickness is no issue here. I have read negative reviews of Scenic. Everyone isn't pleased with the same things, but I feel like with the amazing service and the multitude of choices in entertainment, food and excursions, I can't imagine not having the best of vacations on the Scenic Sapphire. Thank you Scenic for your concept and execution. You are worth the little extra money that one pays as compared to some other river cruise lines. Read Less
1 Helpful Vote
Sail Date: October 2018
Water levels were low so we ‘swapped’ ships twice. Started on Scenic Pearl, then Scenic Opal then Scenic Amber. Opal and Amber were newer ships so larger rooms. Service was excellent. Food great. Tours organized very well and cruise ... Read More
Water levels were low so we ‘swapped’ ships twice. Started on Scenic Pearl, then Scenic Opal then Scenic Amber. Opal and Amber were newer ships so larger rooms. Service was excellent. Food great. Tours organized very well and cruise director Andreea was amazing. The swaps were handled very well and pretty painlessly for us, with the exception we had to pack up twice but all luggage was handl d by the crew and in our rooms when we reached the new ship. Weather for October was well above normal so we were able to st on the top deck as we crises te rivers. Rm 234 at te back of the ship was very noisy on the Pearl but not so on the newer Opal ad Amber. Etertanmet rought on board was ver good. String quartet delightful. Would have enjiyed ports more had we been able to dock closer to town centres but low water levels found us needing to shuttle into centre of towns. Would definitely travel wt Scenic again. Read Less
Sail Date: September 2018
Based on our Travel Coordinator's advice we selected the Scenic Luxury Cruises for our first cruise. The entire crew was superb. They were very attentive to our requests. As an example, while on shore I asked our Cruise Director, ... Read More
Based on our Travel Coordinator's advice we selected the Scenic Luxury Cruises for our first cruise. The entire crew was superb. They were very attentive to our requests. As an example, while on shore I asked our Cruise Director, Cathy, if she could point me to a pharmacy to purchase some throat lozenges. She said she would take care of it and when the group got together a little later, Cathy had purchased them and did not make a big deal out of it. River cruising will always be impacted by the amount of water in the river. The Rhine River was sufficiently low that we had to disembark the Ruby and take a more shallow day cruise through the Rhine River gorges. While the guests were on the day cruiser, the crew disembarked our luggage and drove to the other end of the gorges where the Crystal was waiting when we arrived. Scenic and their crews did an excellent job of keeping the passengers informed and then doing the ship switch professionally. By the way, the unplanned day cruise ship was filled with tourists and locals and ended up being a pleasant experience. The on shore tours and events were excellent. In addition to the crew, we enjoyed meeting fellow passengers and sharing stories. In summary, Scenic was a great experience. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise