Nice ship, nice staff, great food and great excursions. Unfortunately, though, there was very little support offered when our cruise was cancelled just 2 weeks before sailing. While we did find another Scenic cruise that fit in the same general time period, we were given no assistance with changing all the connections, hotels and transfers that had to be scheduled to accommodate this new ...
We’ve always wanted to tour the Bordeaux region of France. When we found that there were river cruises being offered for that very purpose, we believed there could be no better way to learn more about Bordeaux wines and appellations than by going on a cruise ship. We chose the Scenic “Flavours of Bordeaux” cruise because we had been on a Scenic river cruise once before and loved the way they cared ...
There were some pre-cruise information and package glitches but we were picked up at the airport no problem and the hotel in Lyon was great. The cruise went as planned but several excursions were cancelled or adjusted due to COVID. They did a great job substituting other destinations. Also some evening entertainers cancelled due to traffic problems or COVID. But these were not important to ...
The whole event was a disaster form beginning to the end. Even when the Jade broke down with engine failure towards the end of our trip to see the Dutch tulip fields, it was not the worst problems with which had to engage.
My wife & I have traveled previously by sea & river, mostly thanks to Silversea & Uniworld both excellent. The vast majority of our unfortunate fellow passengers on the ...
The cruise started off really good and we were just getting into it, when the ship had engine failure. Whilst that is not necessarily the fault of Scenic as these things happen, its how it was dealt with. We had to immediately pack so that evening was completely ruined. We spent all the following day on and off the coach so the hotel could be sorted and we didn't know where we were going until ...
The Scenic Jade experienced a trip interruption due to mechanical failure 5 days into the cruise. I won't go into all the ensuing inconveniences, but even before that, we were unimpressed with the food and overall adherence to the schedule.
On the plus side, our cabin was comfortable and the complimentary laundry service was very good.
We only used the advertised butler service once, but it ...
Unable to get hold of anyone at scenic prior to the cruise for some up to date information on Covid testing. Several emails and phone calls going unanswered but then email received one day prior to sailing. Too late to be helpful.
All aboard and then we had noise problems coming from somewhere in the boat (not other people) and had to change cabins on night 4 as the "fix" they tried after a ...
In 2015 we sailed with Scenic down the Danube from Budapest to Nurenberg and it was 5 star. Unfortunately, I cannot say the same about this cruise. The difficulties began even prior to leaving home. Their website was basically out of commission for months, and phone contact was nearly impossible. When you were able to get through on the phone after waiting for hours, it was clear that Scenic ...
We chose this pricier cruise as a treat, expecting high levels of service and choices along the way. We were patient with rather shambolic service, as they were a new tea, and very pleasant.
Odd noises specific to our cabin caused disturbed sleep, but we were about to enjoy a change of cabin when the engines broke down( it had only been in service for 10 days since lockdowns).
We couldn't ...
We are ocean cruisers and have been cruising for a number of years. When our cruise on Windstar canceled we decided we still wanted to travel. So we did some research and found this river cruise which visited the Bordeaux Region. Checked Scenics' reviews very happy with what we read and decided to book it! The idea of it being ALL inclusive was very attractive as well. Riding eBikes and wine ...