Scenic River France Cruise Reviews

Standing in front of the Golden Carriage at the Lichtenstein Palace
Photo Credit: 2marz
Photo Credit: Chrisbo
Photo Credit: Chrisbo
Photo Credit: Chrisbo
Cruiser Rating
4.3
Very Good
312 reviews

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1-10 of 11 Scenic River France Cruise Reviews


Extremely Disappointed on Scenic

Review for a Europe - River Cruise Cruise on Scenic Crystal

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sdc1127
10+ Cruises • Age 60s

We heard Scenic offered a level of luxury and service that just did not deliver. We selected this cruise due to the itinerary and timeframe. Their guide communication system just flat out does not work but they insisted on continuing to use it. This was very frustrating and wasted considerable time. They need to go back to the VOX system used by other cruise lines. The excursions were very ...
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Sail Date: October 2023


Not 5 Star

Review for a Europe - River Cruise Cruise on Scenic Sapphire

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Bridgeman1
10+ Cruises • Age 70s

Not 5 Star We took a chance on Scenic Luxury Cruises for The Spectacular South of France tour because they promoted themselves as an all-inclusive, 5-star, luxury cruise line. The ports were ok, but it seems like there should have been some nicer villages to dock at along the way. We had one included tour per port. The tours were mostly disappointing. For example, the Truffle Farm did not ...
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Sail Date: May 2023


False Advertising

Review for a Europe - River Cruise Cruise on Scenic Sapphire

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Bridgeman1
10+ Cruises • Age 70s

This is a complaint against Scenic Cruise Lines for making false statements that customers are financially protected by ABTA (Association of British Travel Agents) which has members throughout the world. We requested a refund of our trip of $9,645.00 - $900.00 (compensation received from Scenic) = $8745.00 since the Scenic captain collided with a cargo vessel. We didn’t cruise again except to ...
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Sail Date: April 2023


Truly Awful Experience

Review for a Europe - River Cruise Cruise on Scenic Sapphire

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asdfgh10
10+ Cruises • Age 60s

On the third day of our 11-day cruise the captain collided with a cargo ship causing extensive damage to the hull and motor. We never sailed again. After the collision, which was strong enough to throw people out of their dining room chairs, our trip turned into a poorly organized and chaotic bus tour. Each day after the collision we were assured that we would continue our tour as soon as the ...
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Sail Date: April 2023


Disaster—Buyer Be Aware of this company

Review for a Europe - River Cruise Cruise on Scenic Jewel

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Nickr
6-10 Cruises • Age 60s

We booked to leave Basel on 10/15/18 and arrive in Amsterdam on 10/21/18 on Scenic Jewel. The Rhine river had been low since end of June beginning of July according to many locals and crew. This trip was a disaster. We met to board ship in Basel ( met at Airport) and were bussed to Worms as river was too low to allow ship to go to Basel. We took a BUS to Worms. We were in Worms two days being ...
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Response from FionaB, The Scenic Team

Dear Nickr, Thank you for your review and we are sorry to hear that this was not the 5 star cruise you were expecting. Unfortunately due to the hot and dry weather patterns in Europe, this...

Sail Date: October 2018


Low Water on the Danube......Very Poor Cruise

Review for a Europe - River Cruise Cruise on Scenic Jasper

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Tidalmist
10+ Cruises • Age 100s

I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver and the rep. Promised to call me when he got into the office. Well, he never called me, but I did receive a call from Nat. Geo. Who told me that we would be ...
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Response from FionaB, The Scenic Team

Dear Tidalmist, We are sorry to hear this was not the 5-star cruise you were hoping for. Due to the exceptionally dry weather in Europe, this has led to low water levels in sections of the...

Sail Date: October 2018


Scenic Bus Tour

Review for a Europe - River Cruise Cruise on Scenic Jasper

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brianwhite
2-5 Cruises • Age 70s

Chose this cruise as I wanted to cruise on the Danube from Nuremburg to Budapest. When we got picked up at Munich aiprort we were told that due to low water we would be bused to Passau so missed a large part of the cruise down the Danube. Then the ship only cruised for half a day during daylight hours. I thought there would be a lot more cruising during the day not at night and the tour descriptor ...
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Sail Date: October 2018


Stressful, Disorganized, Not Truthful - Trip of lifetime turned to chaos

Review for a Europe - River Cruise Cruise on Scenic Jasper

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DustyLee
10+ Cruises • Age 60s

We chose Scenic because it had been rated as one of the top 3 river cruise lines. We booked one of two "Panoramic Suites" (#337) and spent a small fortune to have this experience....the "river cruise" experience. For us, it was more about the ship and the trip down the Danube, our deluxe (fabulous) cabin and our butler (Christian, who by the way, was excellent). The day trips were an ...
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Sail Date: September 2018


Scenic misleads clients re low-water contingency plan

Review for a Europe - All Cruise on Scenic Jasper

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Lori Chisholm
First Time Cruiser • Age 60s

Our first river cruise! We called Scenic on September 9th to see if re-scheduling our Danube cruise was warranted (we were aware of low water levels). We were told no; there was a possibility of a ship swap if necessary. On September 18 (we were already in Prague), we received an email from Scenic informing us we would be boarding the Jasper instead of the Amber as originally planned. Upon ...
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Sail Date: September 2018


Scenic, Worst Ever

Review for a Europe - River Cruise Cruise on Scenic Opal

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alaynelynx
10+ Cruises • Age 70s

SCENIC, THE WORST EVER Of 21 Cruises, this was by far and away the worst we have ever taken!!! We have cruised Carnival, RCI, Princess, Celebrity, Holland America, Crystal, Seabourn and this was definitely the worst. Misrepresentations on services galore, misdirections, and sullen, surly staff started us off. Mediocre to poor food continued the negative impression, and extremely ...
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Sail Date: August 2018


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