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Sail Date: April 2019
Outstanding reviews and recommendations by friends.Kudos to the entire crew of our Rhein River cruise ship the Scenic Ruby. Each crew member from the captain to the dining room staff and service employees are gracious, accommodating and ... Read More
Outstanding reviews and recommendations by friends.Kudos to the entire crew of our Rhein River cruise ship the Scenic Ruby. Each crew member from the captain to the dining room staff and service employees are gracious, accommodating and extremely generous with their time in the service of their 300 international visitors. Vikie Lofton Wetzel and I missed dinner by 15 minutes but the dining room staff set up a special location and prepared a wonderful dinner for us. We doubt that any other large cruise line would have been so accommodating or generous with their valuable time. We strongly encourage anyone who may be even remotely considering any cruise to check out Scenic cruises in Europe. The prices including airfare, unlimited drinks, no fee excursions and no tips whatsoever will be the best cruise investment that you will ever make. The entire staff is exceptional in every way. Their personal care and interest for the comfort of every passenger is unique and wonderful. Read Less
1 Helpful Vote
Sail Date: September 2018
Gems of the Danube river cruise (my husband and I were actual paying cruisers on the Jasper just 11 days ago. We were not compensated in any way to write this review) We did online research of several cruise lines. We were ... Read More
Gems of the Danube river cruise (my husband and I were actual paying cruisers on the Jasper just 11 days ago. We were not compensated in any way to write this review) We did online research of several cruise lines. We were particularly looking at the excursions offered on various cruise lines. We felt Scenic offered a good variety of choices. Some active choices and some less active choices depending on how you're feeling. As expected the excursions were well thought out and executed. When traveling to a particular location we were aboard Volvo coaches. Very nice. Everything on the ship was done on time! Including embarkment and disembarkment, excursions, meals, entertainment, etc. Very nice. I can't say enough about the ship staff/crew. Super friendly! Every time we passed a staff member or had an encounter with one they smiled and greeted us. They genuinely seemed happy to be doing their job. We met some very interesting crew members. Funny and entertaining. Our cruise director was Richard from Yorkshire and he was so funny. He never got flustered either. Each room has a butler. The name of our butler was Graykor and he was very attentive. If you called him with a need he was at your door in a mater of minutes. The Hotel Manager on our ship was Marco and he assured that everything ran smoothly. And let us not forget the bartender. His name was Mikol (pronounced Me-Hi) and he was so funny. We loved getting to know him. I elected to have an optional massage during out first day of cruising to work out the knots from our traveling. The massage therapist did not disappoint. He gave an excellent deep tissue massage. Ahhhhh And the fee was no more then I would have paid here at home. The food! Oh the food. I miss it already. Excellent regional food. Buffet (excellent buffet food) or menu ordering for breakfast and lunch. And a fabulous menu of choices every night. The food and wine were paired as well. Twice during the cruise we received an invitation to a special dinner: Portobellos with restaurant manager Predrag Acimovic, and Table La Rive (for Diamond Deck cruisers) with Executive Chef Antonio Jones. An amazing dining experience with multiple courses. We really enjoyed the nightly entertainment too. Hungarian folk dancers, Viennese Waltz Dancers, Decades Disco with Enzo, Schuplattler Dancers, Trivia Challenge night, Music and dancing every evening throughout the cruise with Enzo at the piano. Last but not lease we made some wonderful friends and exchanged contact information. You know it's a wonderful vacation when you come home with new friends! I highly recommended Scenic Cruise Lines. It met and exceeded our expectations. I realize I used a lot of adjectives & exclamation points - but I'm still enjoying the wonderful memories we made on such a fun cruise! Read Less
3 Helpful Votes
Sail Date: September 2018
We booked a river cruise but it felt like a bus tour with occasional stops on the river. We were on 3 different boats during a 15 day cruise. Not 5 Star Service on any of the three. We started on the Ruby, were then transferred to the ... Read More
We booked a river cruise but it felt like a bus tour with occasional stops on the river. We were on 3 different boats during a 15 day cruise. Not 5 Star Service on any of the three. We started on the Ruby, were then transferred to the Jade and then finished on the Pearl. Spent way too much time packing/unpacking and a ridiculous amount of time on buses vs the river. Definitely would not cruise with Scenic again. Dining was not what I would call 5 Star and the entertainment on board was meant to have you fall asleep. We got behind schedule from the beginning and it took us a week to get caught up, but in the meantime because we were behind schedule we spent a lot to time on buses getting us to our excursion locations. I felt sorry for the older cruisers as they were pretty well confined to the ship due to the fact that we never stopped where we were suppose to and as a result they had no way of getting off the ship, we weren't docked where they had accessibility to shore. Read Less
8 Helpful Votes
Sail Date: September 2018
Chose Scenic based on online reviews etc. Considered it to be one of the top river cruise companies. We were very disappointed at service levels and food. Breakfast and lunch were major disappointments with minimal options and ... Read More
Chose Scenic based on online reviews etc. Considered it to be one of the top river cruise companies. We were very disappointed at service levels and food. Breakfast and lunch were major disappointments with minimal options and “cafeteria-feel” in the restaurant area. Our first lunch on the ship offered salads and the only hot food option : “liver balls”! For the money paid to take the trip, definitely disappointing. The water levels on the Danube were low and so bus travel dominated the first few days of our trip. Overall, Scenic tours include excursions with bus rides that are too long, example : trip to Salzburg. Also quality of docking areas are very poor : ours were generally in industrial areas or areas not near downtown or old core areas of the cities we were visiting. Tour guides were ok but duration of tours were either too short or too long. We felt that some tours included visiting a few spots that were just tossed in to make up some time. Also, most guides didn’t use their microphones properly so we were unable to hear them very well. Visit to Budapest was disappointing. Sailed into the city in the morning and really only had an afternoon to visit “Budapest in depth”, as Scenic called it. They brought us to a piano recital (which was good), but upon leaving our bus broke down and we were forced to wait in a hot bus for over 1/2 hour. Needless to say, the remaining tour consisted of a quick visit to one other site and then back to the ship. Communication among company, employees and customers was very poor. Even though the company knew water levels were low, they provided few details as to how this would impact our trip. They basically only told us that our ship was changing from the Amber to the Pearl (an older ship). This included a room downgrade in our case and it was only when I pointed this out to the tour director did they consider offering some form of compensation. We didn’t understand why they would set up an early breakfast in one location of the ship, then change it to the formal dining area and then back to the early breakfast location for late risers. Doesn’t make sense and annoys travelers. Overall, tour was not worth the money and we were totally disappointed with the company, service and tour quality. Read Less
3 Helpful Votes
Sail Date: September 2018
We planned this trip as a Wedding Anniversary and chose Scenic after going to an information session. We were originally supposed to be on the Pearl but changed to Amber a few days before departure. We spent 2 extra days in Budapest, were ... Read More
We planned this trip as a Wedding Anniversary and chose Scenic after going to an information session. We were originally supposed to be on the Pearl but changed to Amber a few days before departure. We spent 2 extra days in Budapest, were met at the airport and transported to the Marriott very efficiently. We enjoyed the 'Hop on, hop off' bus to explore this beautiful city. We arrived on the Amber and were warmly greeted by the staff. Our time on the Amber was 5 star + +. Rooms, staff, food, and entertainment were exceptional. Thank you Giovanni, (our butler who I nicknamed 'the flash'), and all the Amber staff. They really made us feel like we were home. Then we had to change to the Jade. Yikes, the staff were Ok, but not nearly as friendly, with the exception of the bar staff, who were cold, verging on rude. I get it, you work really hard on a ship swap day, but don't take it out on the guests. The beds were hard, and I had a sore back for 2 days. I find it difficult to understand why such a reputable company would allow such different standards in customer service between ships. Thankfully we switched to the Ruby for our final days, and we were back to almost 5 star. Beds were more comfortable and staff was, although not quite up to 'Amber' caliber, very good. Entertainment on all 3 ships was excellent, and we enjoyed many nights in party mode after dinner, with all the great guests we met on board. Tours and guides (Eva and Jacop stand out to me), were amazing, in particular, the concert in Vienna, the Sound of Music dinner and the Medieval dinner theater. While I understand the need to swap ship when the river is low, this is not something new, and the process seemed needlessly cumbersome, for example our luggage truck got 'lost' on one swap, really? It seems like the river might be overcrowded and dock space, (and perhaps luggage trucks?), are hard to come by. We went by bus to the Medieval dinner and back, but passed other cruise line ships going up river, and some docked where we were going. Scenic is providing a small refund for the inconvenience which we appreciate. All in all, we loved it and would do it again if we could do it all on the Amber! Read Less
Sail Date: August 2018
My husband and I were celebrating several special events: We had our 50th anniversary, I retired two months prior to the cruise, and my birthday fell during the cruise. We highly recommend Scenic Tours for creating an amazing journey for ... Read More
My husband and I were celebrating several special events: We had our 50th anniversary, I retired two months prior to the cruise, and my birthday fell during the cruise. We highly recommend Scenic Tours for creating an amazing journey for us that was first class in every way. We were switched from Scenic Amber to Scenic Jasper before we boarded, but the ship was beautiful, modern, impeccably clean. Service was outstanding. This cruise was all-inclusive, so we were constantly approached by staff asking if we wanted anything. The dining experiences were nothing short of amazing. Huge buffet breakfasts and lunches, regional foods, great choices. Dinners were four or five-course meals that were outstanding, delivered with perfectly appetizing plates and with wonderful presentation. The ports we visited were abundant in rich history, ancient cultures, and unforgettable scenery. Even when faced with Mother Nature's wrath (low rainfall resulted in the Danube River becoming so shallow in spots that navigation was tricky), the staff performed above and beyond to ensure our satisfaction. At one point we had to swap ships, where we transferred from Scenic Jasper to Scenic Jade, so that we could continue one more day of our river cruise before disembarking in Nuremburg for our trip to Prague. The transfer was held with precision and professionalism. All the excursions were totally amazing, and the historical descriptions we were given both by our very knowledgeable tour guide and/or the electronic, hand-held "blue box" ensured that we knew what every landmark was. The cabins were small, but we expected that! We didn't come on this cruise to sit in the cabins! The accommodations were extremely comfortable, ultra-modern, and highly satisfying. We cannot recommend this cruise enough to anyone who wishes to be immersed in the amazing history of Austrian and German castle ruins, palaces centuries old, storybook villages, with impeccable dining, wines, mixed drinks - anything we wanted was offered to us! We hated to see the trip end! Well worth the cost! Read Less
Sail Date: May 2018
After an exhaustive review (at least it seemed like one) we chose the Scenic. Nuremberg was an important stop for us and we also had never been to Budapest and this cruise met those criteria. I felt that the overall cost vs value was as ... Read More
After an exhaustive review (at least it seemed like one) we chose the Scenic. Nuremberg was an important stop for us and we also had never been to Budapest and this cruise met those criteria. I felt that the overall cost vs value was as good or better than all other all other cruise lines. The ship was outstanding and the cabin was as described. The dining, service and crew exceeded our expectations.The excursions were well planned with excellent guides. We did want to spend more (than the 2 hour stop) time in Passau. The Cruise Director (Richard) provided us with maps to the train station so we couild spend more time in Passau . We then took the train, after our day in Passau, to Linz and met the boat there when it arrived. A fantastic day. We would recommend to travelers to arrive a day early. This would make it easier to stay awake during the embarkation briefing. Plus, it would have permitted more time seeing Nuremberg We are looking forward to another cruise and Scenic will be our first choice. The meals were consistently good and the evening meals were exceptional and the portions absolutely perfect. The evening entertainment was always something to look forward to and something we have told many others about. Read Less
Sail Date: April 2018
We chose Scenic for our first river cruise, which was a 60th birthday celebration for my sister. There were 3 couples in our group, ranging in age from 45 to 62. It appeared the average age of the other passengers was closer to 70. From ... Read More
We chose Scenic for our first river cruise, which was a 60th birthday celebration for my sister. There were 3 couples in our group, ranging in age from 45 to 62. It appeared the average age of the other passengers was closer to 70. From the initial booking/reservation experience right through to disembarkation, the Scenic team provided outstanding service. They took care of our every need and request. Very impressive. The ship was extremely clean, as were our cabins. I honestly could not believe how our cleaning lady managed to keep the glass shower enclosure so spotless. We had one of the few basic cabins on board without a balcony. Because of the itinerary, we felt the extra expense of balcony rooms would not be worth it and we do not regret our decision. Our cabins were on the small side (170 sq ft) but adequate and clean. The food ranged from very good to excellent. Breakfast and lunch are served buffet style and the selection choices were excellent. I really appreciated the Moet & Chandon champagne mimosas! You also had the option of ordering from the menu (eggs bennie, lamb chops, etc.) if nothing from the buffet tickled your fancy. Dinner was always from the menu. Although the portion sizes were small, it didn't matter as you could order an unlimited amount of food. The small portion sizes were an added bonus as it meant the larger eaters at our table could try out several different appetizers, mains, and desserts! Everything we ordered, with the exception of the beef main in Portobello's, were perfect. The beef main course at Portobello's was served well done and I like my beef medium rare. In the chef's defense I didn't specify my preference. Excursions were another highlight of the trip. All were excellent and well organized. We especially appreciated the special cultural immersion options. Truly unique experiences! The only negative about this river cruise was the lack of on board activities. Besides the one lounge and bar (rather nicely appointed) there were no other areas to hangout. Because of the cold damp weather the outdoor top deck wasn't really an option. We've traveled on several ocean cruises and really love the entertainment and activity choices offered on those. Read Less
1 Helpful Vote
Sail Date: April 2018
Embarkation & disembarkation went quite well although getting our luggage outside out cabin by 8:30 AM on the last day meant that the last evening of the cruise was spent packing! River cruise boats are necessarily constrained in ... Read More
Embarkation & disembarkation went quite well although getting our luggage outside out cabin by 8:30 AM on the last day meant that the last evening of the cruise was spent packing! River cruise boats are necessarily constrained in height (bridges) & length & width (locks) which makes space a premium. We had a Junior Suite (Cat RJ) which was more like a large room than a suite. Public areas on the boat were also at a premium - if you did not wish to enjoy the evening entertainment, your only recourse was outside on deck or in your cabin. Dining on Scenic was reasonable though not as good as on ocean cruises such as Silver Seas. The entertainment was somewhat eclectic but mostly enjoyable. The boats crew were very good. Our butler addressed our every need. The shore excursions that I participated in were very good though the long bus rides (~1 hour) were somewhat tedious. The last day of the cruise was spent in Amsterdam & we bookended a few more days there to enjoy Keukenhof Gardens and a train ride to Rotterdam. Read Less
Sail Date: August 2017
Overall a great experience on-board, and thoroughly enjoyed Budapest and Prague and thankfully we had booked longer stays at both cities. All off shore tour guides were excellent, well prepared, knowledgeable and a joy to learn from, ... Read More
Overall a great experience on-board, and thoroughly enjoyed Budapest and Prague and thankfully we had booked longer stays at both cities. All off shore tour guides were excellent, well prepared, knowledgeable and a joy to learn from, except that we were extremely disappointed with the Salzbury tour guide (Dieter), very opinionated to the point where we we turned our audio off (he made several comments that may have been deemed to be offending to some of the tour group, he should also be reminded to turn his audio on mute/OFF while in the bathroom) . The Scenic Amber ship and its crew expertly navigated the high waters of the Danube and communicated updates on a regular basis, this was appreciated, however the "engine /propeller failure" - as we were told, resulted in the tour not sailing to its end destination of Nuremberg, which was very disappointing as this was a city that partly swayed us to choose this particular cruise line. There has been no mention of compensation being provided for the missed leg of the cruise, something that I would expect from a 5 star cruise line. Thankfully the accompanying Scenic buses were on stand-by and accommodated the unforeseen transportation deviations and got us to Prague safely. Great dining experiences and wonderful food choices were provided daily, excellent wines, and very courteous, knowledgeable and entertaining staff served us daily. Although we experienced many wonderful adventures while on the cruise part of our vacation, we had extended our vacation an additional 11 days to travel to other parts of Europe. However due to a family emergency back home we had to cut our vacation short and Scenic staff in Australia were able to assist in changing our return flight to accommodate our needs. Their quick response allowed us to overcome the various timezones issues that I was experiencing, and we were on a flight home within 10 hours of making the call to the Scenic emergency number. Thank you to all who were involved in assisting us with the flight deviation. Read Less
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