Scenic River Europe Cruise Reviews

None of the experience with the ship, shore excursions or food can make up for having the 14 day cruise planned from Budapest to Amsterdam terminated after 7 days and then being left in an unplanned city with no assistance The Danube had been rising over the first few days and then at dinner on day 5 we were told the cruise would end 36 hours later in Passau, we were all to vacate the ship by 8 am ...

We heard Scenic offered a level of luxury and service that just did not deliver. We selected this cruise due to the itinerary and timeframe. Their guide communication system just flat out does not work but they insisted on continuing to use it. This was very frustrating and wasted considerable time. They need to go back to the VOX system used by other cruise lines. The excursions were very ...

My husband and I chose this cruise as we throughly enjoyed our Christmas Cruise on the Rhine last year, it was so fantastic that when a sale came up on the River cruises I booked another one expecting the same level of service as before. This was not the case, first we received an email that our ship had been changed, not a problem. Then the day that we are to board we received another email ...

Boat: Jasper: Scenic Luxury River Cruise (Basel, Switzerland to Amsterdam) a 5 star cruise! I want to know, who made up the daily menus? No one that is familiar with fine cuisine. Food will make or break a company. Mess up with food, and repeat customers will not return. This company needs hire a couple of trained Chefs to make up a decent modern menu and then train the kitchen staff ...

Sailed on a 15 day cruise from Budapest to Amsterdam with Scenic Ruby on August 28th, 2023. Flights and everything booked through scenic. On the boat the food, drinks, staff were fantastic but delayed and cancelled flights at both ends cause lots of stress. Because it was a Sunday no calls to scenic were answered and we had to organize alternate flights ourselves with no help from scenic. Our ...

Not 5 Star We took a chance on Scenic Luxury Cruises for The Spectacular South of France tour because they promoted themselves as an all-inclusive, 5-star, luxury cruise line. The ports were ok, but it seems like there should have been some nicer villages to dock at along the way. We had one included tour per port. The tours were mostly disappointing. For example, the Truffle Farm did not ...

This is a complaint against Scenic Cruise Lines for making false statements that customers are financially protected by ABTA (Association of British Travel Agents) which has members throughout the world. We requested a refund of our trip of $9,645.00 - $900.00 (compensation received from Scenic) = $8745.00 since the Scenic captain collided with a cargo vessel. We didn’t cruise again except to ...

On the third day of our 11-day cruise the captain collided with a cargo ship causing extensive damage to the hull and motor. We never sailed again. After the collision, which was strong enough to throw people out of their dining room chairs, our trip turned into a poorly organized and chaotic bus tour. Each day after the collision we were assured that we would continue our tour as soon as the ...

The absolute worst thing about this cruise is that Scenic apparently has a "don't ask, don't tell" policy with regards to COVID. I know that this issue has been politicized and that there is a broad spectrum of what people believe and are willing to do, but a total hands-off attitude is unacceptable to me. There is no testing required of passengers prior to boarding, either by the passengers or ...

Had to call repeatedly to get travel documents. long wait times on phone. representative said they would help but no action was taken. All email responses say they will get back to me in 3 – 5 business days. finally got someone to help. could never contact scenic before cruise. 8/16 received email regarding low water – will have to change ships. Itinerary will not be affected. Change ships ...