Scenic River Europe - British Isles & Western Cruise Reviews

None of the experience with the ship, shore excursions or food can make up for having the 14 day cruise planned from Budapest to Amsterdam terminated after 7 days and then being left in an unplanned city with no assistance The Danube had been rising over the first few days and then at dinner on day 5 we were told the cruise would end 36 hours later in Passau, we were all to vacate the ship by 8 am ...

We heard Scenic offered a level of luxury and service that just did not deliver. We selected this cruise due to the itinerary and timeframe. Their guide communication system just flat out does not work but they insisted on continuing to use it. This was very frustrating and wasted considerable time. They need to go back to the VOX system used by other cruise lines. The excursions were very ...

My husband and I chose this cruise as we throughly enjoyed our Christmas Cruise on the Rhine last year, it was so fantastic that when a sale came up on the River cruises I booked another one expecting the same level of service as before. This was not the case, first we received an email that our ship had been changed, not a problem. Then the day that we are to board we received another email ...

Boat: Jasper: Scenic Luxury River Cruise (Basel, Switzerland to Amsterdam) a 5 star cruise! I want to know, who made up the daily menus? No one that is familiar with fine cuisine. Food will make or break a company. Mess up with food, and repeat customers will not return. This company needs hire a couple of trained Chefs to make up a decent modern menu and then train the kitchen staff ...

Not 5 Star We took a chance on Scenic Luxury Cruises for The Spectacular South of France tour because they promoted themselves as an all-inclusive, 5-star, luxury cruise line. The ports were ok, but it seems like there should have been some nicer villages to dock at along the way. We had one included tour per port. The tours were mostly disappointing. For example, the Truffle Farm did not ...

Had to call repeatedly to get travel documents. long wait times on phone. representative said they would help but no action was taken. All email responses say they will get back to me in 3 – 5 business days. finally got someone to help. could never contact scenic before cruise. 8/16 received email regarding low water – will have to change ships. Itinerary will not be affected. Change ships ...

Unable to get hold of anyone at scenic prior to the cruise for some up to date information on Covid testing. Several emails and phone calls going unanswered but then email received one day prior to sailing. Too late to be helpful. All aboard and then we had noise problems coming from somewhere in the boat (not other people) and had to change cabins on night 4 as the "fix" they tried after a ...

The Scenic Jade experienced a trip interruption due to mechanical failure 5 days into the cruise. I won't go into all the ensuing inconveniences, but even before that, we were unimpressed with the food and overall adherence to the schedule. On the plus side, our cabin was comfortable and the complimentary laundry service was very good. We only used the advertised butler service once, but it ...

The whole event was a disaster form beginning to the end. Even when the Jade broke down with engine failure towards the end of our trip to see the Dutch tulip fields, it was not the worst problems with which had to engage. My wife & I have traveled previously by sea & river, mostly thanks to Silversea & Uniworld both excellent. The vast majority of our unfortunate fellow passengers on the ...

The cruise started off really good and we were just getting into it, when the ship had engine failure. Whilst that is not necessarily the fault of Scenic as these things happen, its how it was dealt with. We had to immediately pack so that evening was completely ruined. We spent all the following day on and off the coach so the hotel could be sorted and we didn't know where we were going until ...