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293 Scenic Budapest Cruise Reviews

Chose Scenic based on online reviews etc. Considered it to be one of the top river cruise companies. We were very disappointed at service levels and food. Breakfast and lunch were major disappointments with minimal options and ... Read More
Chose Scenic based on online reviews etc. Considered it to be one of the top river cruise companies. We were very disappointed at service levels and food. Breakfast and lunch were major disappointments with minimal options and “cafeteria-feel” in the restaurant area. Our first lunch on the ship offered salads and the only hot food option : “liver balls”! For the money paid to take the trip, definitely disappointing. The water levels on the Danube were low and so bus travel dominated the first few days of our trip. Overall, Scenic tours include excursions with bus rides that are too long, example : trip to Salzburg. Also quality of docking areas are very poor : ours were generally in industrial areas or areas not near downtown or old core areas of the cities we were visiting. Tour guides were ok but duration of tours were either too short or too long. We felt that some tours included visiting a few spots that were just tossed in to make up some time. Also, most guides didn’t use their microphones properly so we were unable to hear them very well. Visit to Budapest was disappointing. Sailed into the city in the morning and really only had an afternoon to visit “Budapest in depth”, as Scenic called it. They brought us to a piano recital (which was good), but upon leaving our bus broke down and we were forced to wait in a hot bus for over 1/2 hour. Needless to say, the remaining tour consisted of a quick visit to one other site and then back to the ship. Communication among company, employees and customers was very poor. Even though the company knew water levels were low, they provided few details as to how this would impact our trip. They basically only told us that our ship was changing from the Amber to the Pearl (an older ship). This included a room downgrade in our case and it was only when I pointed this out to the tour director did they consider offering some form of compensation. We didn’t understand why they would set up an early breakfast in one location of the ship, then change it to the formal dining area and then back to the early breakfast location for late risers. Doesn’t make sense and annoys travelers. Overall, tour was not worth the money and we were totally disappointed with the company, service and tour quality. Read Less
Sail Date September 2018
This was a gift for 20th service at my work! The different excursions were fantastic and well organized. The bike ride was magic and with the electric assistance, it was a great discovery. The cabin is really nice and gives a ... Read More
This was a gift for 20th service at my work! The different excursions were fantastic and well organized. The bike ride was magic and with the electric assistance, it was a great discovery. The cabin is really nice and gives a beautiful view we could enjoy with an opening window on the Danube! The cabin is always clean because of the efficency of the cleaning staff. The Chef is incredibly good, always surprising us with different tastes and presentations. The cruise was from Budapest to Nuremberg but because of the low water level, we were not able to go till Nuremberg with the ship. The weather is something we cannot control but we were lucky enough to have the sailing almost till the end. The only thing I would do a remark on is the time between some excursions is tight with the next one. Not much time to exercice and I was sad because no pool on the ship. But for me, it was an incredible experience and I would definitively say, Go for it!! Thanks to all the Fantastic Crew :) Read Less
Sail Date September 2018
We chose Scenic because our friends sailed with this company and everything was included. We attended a seminar and we were impressed with the information. The high water situation was discussed and so we booked in September to avoid the ... Read More
We chose Scenic because our friends sailed with this company and everything was included. We attended a seminar and we were impressed with the information. The high water situation was discussed and so we booked in September to avoid the spring rain falls. Before we left on the cruise, we heard rumours of low water levels and scoured the internet for information about cruise interruptions but could not find any. 2 days before we left Canada, we received an email from Scenic saying our ship had been changed to the Amber and further in the email a paragraph "The upper Danube river between Passau and Regensburg is experiencing low water levels and our Cruise Director will keep guests informed of the changing river situation and required cruising amendments." My travel agent called Scenic and was told they knew of no issues with the ships sailing the route. Once we got there, we learned not 1 ship made it all the way along the route since June! We had cancellation insurance and could have rescheduled everything at that point. Scenic would have had their money and we would have had ours. If we had known we were to pack up and change ships twice and spend hours on a bus, we never would have gone on this cruise! Misrepresentation and lies is all we got. As well, on the Rhine gorge portion, you know, where you are supposed to be having a glass of wine and gazing at castles, they put us on a noisy, stinky public ferry. Adding insult to injury, as the ferry ground along, we looked over and a Scenic ship went by. They make it seem like they are doing you a big favour by moving your luggage for you and rearranging the schedule to get as much in as they promised but it is a huge inconvenience to be jumping up early and packing and unpacking to be shuttled on a bus where there are a bunch of people coughing. We both got sick from being cooped up on busses for hours. Don't be fooled by the advertising. More than 1/2 the time we were docked beside another ship, staring into someone else's cabin. The top of the ship is closed a lot as well, to get under the bridges. This route is packed with ships, way too busy. Having said all this, I must add that the facilities on the ships, the food, service and tours were amazing! I only regret I was not offered an opportunity to go at a time I could have enjoyed it to the max. I have been offered an insulting refund amount according to their "cruise guarantee" which I am disputing. They have acknowledged receipt of my letter but have not responded. It's been more than 2 weeks. Read Less
Sail Date September 2018
We booked a 14 day cruise with Scenic from Budapest to Amsterdam, and had a very mixed experience. Due to low water levels (not Scenic's fault), we ended up on three different ships (the Amber, the Jade and the Ruby; the original ... Read More
We booked a 14 day cruise with Scenic from Budapest to Amsterdam, and had a very mixed experience. Due to low water levels (not Scenic's fault), we ended up on three different ships (the Amber, the Jade and the Ruby; the original itinerary was supposed to be Pearl). Overall, the facilities, food and drinks were fine and the crews on both the Amber and the Ruby were outstanding. Where things came unraveled were in communications and the transfers between ships necessitated by the low water. We were transferred on the eighth day, by bus, from Passau to the Scenic Jade in Nuremberg, although we had been told that the water was only low between Passau and Regensberg, thereby bypassing 100 km of river. The crew on the Jade were obviously upset about something (some were downright surly for a while). Then on day 11, we took a smaller third party day transit boat (obviously arranged at the last minute and very poorly appointed) from Rudesheim to Marksburg Castle, then we were bused back to the ship in Rudesheim and next day we were bused for over 3 hours from Rudesheim all the way to Cologne, basically bypassing the entire Rhine gorge, even though we saw, from the bus, the Scenic Pearl sailing upriver at Lorelei. After the bus ride, we had to wait in Cologne for another four hours for our luggage; the courier driver had gotten lost, we were told. The tour of the cathedral in Cologne was an unmitigated disaster. Clearly, Scenic had dropped the ball in dealing with the low water level contingency plans. We felt we were misled on several occasions. We were offered C$526 total compensation out of about C$20K paid and haven't heard back from Scenic on our requests for further compensation. We won't be sailing with Scenic again. Read Less
Sail Date September 2018
We planned this trip as a Wedding Anniversary and chose Scenic after going to an information session. We were originally supposed to be on the Pearl but changed to Amber a few days before departure. We spent 2 extra days in Budapest, were ... Read More
We planned this trip as a Wedding Anniversary and chose Scenic after going to an information session. We were originally supposed to be on the Pearl but changed to Amber a few days before departure. We spent 2 extra days in Budapest, were met at the airport and transported to the Marriott very efficiently. We enjoyed the 'Hop on, hop off' bus to explore this beautiful city. We arrived on the Amber and were warmly greeted by the staff. Our time on the Amber was 5 star + +. Rooms, staff, food, and entertainment were exceptional. Thank you Giovanni, (our butler who I nicknamed 'the flash'), and all the Amber staff. They really made us feel like we were home. Then we had to change to the Jade. Yikes, the staff were Ok, but not nearly as friendly, with the exception of the bar staff, who were cold, verging on rude. I get it, you work really hard on a ship swap day, but don't take it out on the guests. The beds were hard, and I had a sore back for 2 days. I find it difficult to understand why such a reputable company would allow such different standards in customer service between ships. Thankfully we switched to the Ruby for our final days, and we were back to almost 5 star. Beds were more comfortable and staff was, although not quite up to 'Amber' caliber, very good. Entertainment on all 3 ships was excellent, and we enjoyed many nights in party mode after dinner, with all the great guests we met on board. Tours and guides (Eva and Jacop stand out to me), were amazing, in particular, the concert in Vienna, the Sound of Music dinner and the Medieval dinner theater. While I understand the need to swap ship when the river is low, this is not something new, and the process seemed needlessly cumbersome, for example our luggage truck got 'lost' on one swap, really? It seems like the river might be overcrowded and dock space, (and perhaps luggage trucks?), are hard to come by. We went by bus to the Medieval dinner and back, but passed other cruise line ships going up river, and some docked where we were going. Scenic is providing a small refund for the inconvenience which we appreciate. All in all, we loved it and would do it again if we could do it all on the Amber! Read Less
Sail Date September 2018
We chose Scenic because of it’s good reviews and that it was all inclusive. Communication from ScenicUSA left much to be desired. We cruised with mostly Canadians and Brits. They were all offered an extension in Prague after ... Read More
We chose Scenic because of it’s good reviews and that it was all inclusive. Communication from ScenicUSA left much to be desired. We cruised with mostly Canadians and Brits. They were all offered an extension in Prague after disembarking the ship. We were never offered this option. Thus, we had arranged 3 days in Munich on our own at the end of the cruise. In the end, this was fine as we loved Minuch. The Danube was at at all time low and our original boat, the Amber, never made it to Budapest. The Pearl was fine and the staff did an awesome job of dealing with low water levels and making the best of plans that had to change. We didn’t get to spend any downtime in Reggensburg and never made it to Nuremburg. Breakfast and lunch was boring and not that good. One guy making omlettes for 160 passengers just doesn’t cut it. Dinner was mediocre and a couple of times my entrees were not good. Dining is definitely the weak link on the Pearl. All-in-all, we had a great time and met some super people. The reviews that say you don’t need to dress for dinner are wrong. Women should bring 1 dress, some dressy shoes, gitzy jewelry, etc. I was always under-dressed. Read Less
Sail Date August 2018
We did a European river boat cruise with Scenic. With river cruises you need to be aware that if river levels are either to high or to low your cruise may become a bus tour. We were very fortunate that we were able to go all the way from ... Read More
We did a European river boat cruise with Scenic. With river cruises you need to be aware that if river levels are either to high or to low your cruise may become a bus tour. We were very fortunate that we were able to go all the way from Budapest to Amsterdam. The ports we came to were all beautiful and full of history. Our ships cruise director did a wonderful job. Scenic gears there excursions to an older age group 60-75ish. What we were really disappointed in was the service and food. The morning meals when order from kitchen often took a long time and came out cold. The same happened at lunch. The buffet if you came later was often cold as well. At dinner time the meat was often very dry and limited menu to order from. Even though we struggled with the food we did have some excellent service from Antonio and Royanto. We did use room service 4 times. Twice we got what we wanted once the order was wrong and once it never showed up. We were disappointed with the cabin Stewart. She never gave us clean towels or glasses unless we asked for them This should of been done daily. Our bar fridge was not filled up daily as it should of been. We had to complain to front desk a few times in order to get things done properly. Read Less
Sail Date August 2018
Friends past experience had me yearning to sail on Scenic having already done one riverboat cruise on Avalon As expected Scenic provided a five star experience. Nothing was too much trouble and everything ran like clockwork. The ... Read More
Friends past experience had me yearning to sail on Scenic having already done one riverboat cruise on Avalon As expected Scenic provided a five star experience. Nothing was too much trouble and everything ran like clockwork. The dining and bar staff were exceptional as was the young lady who cleaned our room We sailed from Budapest to Amsterdam for 15 days. My only complaint and this is a huge one was about the location of our stateroom. Never ever take the last suite on the middle deck. My husband called it the cell from hell. And we became very sleep deprived due to the boat engine being right next to our verandah We did complain however the boat was full so no change of cabin was available Excursion and entertainment was super. The food was tasty and the wine ran freely My husband loved being able to check a bike out and ride when he wanted to. A lovely trip minus the cabin Read Less
Sail Date August 2018
We had to join this boat after spending some 8 hours transferring from the Jade to join Jasper. So we had an early start to go to Salzburg and then onto see the Sounds of Music show up in the mountains, that said we had very little ... Read More
We had to join this boat after spending some 8 hours transferring from the Jade to join Jasper. So we had an early start to go to Salzburg and then onto see the Sounds of Music show up in the mountains, that said we had very little time to explore Saltzburg which was a shame, it was rushed, The actual show was better than the previous show we experienced at Marksburg Castle, more refined and the food/drink was much better. The actual Austrian orchestra and singers were very good. After leaving the show we had a reasonably long coach drive to Melk where we joined the Jasper, when we arrived at the docking area the boat crew were having to man handle every suitcases along the jetty to the boat which did not do the suitcases any favours. We were met on board by the some of the crew and were offered drinks etc. Our first night in the dining room was not that great, service was even slower than on the Jade taking some 2 hours to get all courses. The actual Dining room/Lounge staff did not seem to gel together as well as the crew on the Jade. Again as on the Jade the portions coming out were not that great and one had to have all servings to feel reasonably full. Drinks at times were a problem to get either at the dining table or in the lounge area. We had been looking forward to eating at the Table La Rive, we had heard from some fellow passengers of their experience on the Jade and they spoke very well of their experience. However this was a complete opposite for us, there was only 4 other guests seated when we arrived. The butler who was dedicated to go through the serving was not as good as we had observed on the Jade. What ruined it for us was the other 2 couples who to be frank lacked the basic manners when eating with other people, one couple kept getting up and talking to some people they had met, and shouting from our table to them. The other couple were down right rude, complaining to the butler about their food and after asking the butler to change their dessert, simply got up and left without goodbye. When the butler returned we their desserts he asked where they had gone. He was not a happy bunny. So a lesson to be learnt here, we should have asked who we were going to be seated with before the night we had been booked to go to this venue. So sadly we had this ruined by other people! The cruise itself was well organised, as said previously on the Jade our tour director Andrea was excellent. Scenic did pull out all the stops to get us along the danube to Budapest which they accomplished. All the excursions a dn sites we experienced were very well mamagned. Final our disembarkation was the very best we have ever experienced again down to lot to Andrea, pity Oceania were not the same. Read Less
Sail Date August 2018
while I have no complaints regarding the staff and crew of the Jade,I do have serious complaints about the way we were treated by Scenic.There was no communication about the fact that the Jade did not make it to Budapest ,we had to phone ... Read More
while I have no complaints regarding the staff and crew of the Jade,I do have serious complaints about the way we were treated by Scenic.There was no communication about the fact that the Jade did not make it to Budapest ,we had to phone despite Scenic having all our email addresses.On our first day we were bused to The Courtyard Marriott in Budapest,a third rate hotel with basically no facilities,a three star room,and a dreadful buffet meal with only one small glass of local beer allowed.Other passengers were accommodated in 5 star hotels which one would expect given the prices we paid. The next day included the 'guide tour of Budapest 'excursion. This was basically a bus tour for four hours , with the only highlight being a brilliant piano and organ recital.No water was offered despite it being 35 degrees C.We were then subjected to a 5 hour bus transfer to Vienna to join the Pearl, NOT the Jade that had been booked.Our room was the same number as the room booked on the Jade but was quite a lot smaller,and had a tiny shower, Certainly not what you could call luxurious. The balcony option may be a waste of money as many days we woke up to another ship moored alongside. After several days on the Danube we were bused again to join the Jade in Regensburg.We eventually got our luxury balcony suite that we had paid for. The rest of the cruise was good .It is less a luxury cruise,more like a luxury bus tour as every day involved trips on coaches,sometimes as long as four hours round trip.[The Sound of Music excursion] These ships are short on space, and long on numbers of passengers.There was never enough room in the lounge to sit unless someone went an hour ahead to reserve seats. You should be aware that it appears that Scenic market these tours extensively in Australia,so don't be surprised if you are cheek and jowl with over 120 large and loud Aussies!! Read Less
Sail Date August 2018
We chose this cruise after very careful scrutiny of itineraries, cabins and amenities. This was to celebrate our 50th wedding anniversary, and had to be very special. We booked 51 weeks in advance to ensure we got what we wanted and what ... Read More
We chose this cruise after very careful scrutiny of itineraries, cabins and amenities. This was to celebrate our 50th wedding anniversary, and had to be very special. We booked 51 weeks in advance to ensure we got what we wanted and what we paid for. We arrived in Budapest on August 20/18, got our bags, went through customs and finally found our private transfer to the ship. We were VERY disappointed to find that we were not going to the ship but to the Corinthia hotel. Australian and British passengers were advised in advance of the change caused by low water in the river. Canadians were not advised. Ships could not get past Vienna going up the river, or Regensburg coming down. The Jade was one of those stuck above Regensburg. J.J. the Cruise Director, met with the group of us who had been assigned to stay at the Corinthia. He promised that we would meet up with the Scenic Pearl in Vienna, and that our cabin would be equivalent to what we had booked on the Scenic Jade. He also told us that we would be transferred to the Jade at Regensburg, at some point, which meant we had to pack up and move partway through the cruise. At dinner that evening, at the Corinthia, I advised J.J. that I had a dairy allergy (the appropriate form had been filled out and submitted to Scenic in October 2017). He arranged for the maitre d' to help me with what I could eat on the buffet. However, when we were taken to a restaurant the next day for lunch, enroute to Vienna, he had not advised them and there was nothing I could eat safely. He became angry when I told him that and said it was not his job to worry about everyone's diet. He claimed he managed 7 ships and hundreds of guests and staff, and had no time to worry about everyone's diet. He blamed Scenic, the restaurant and me. His job was to take care of us on behalf of Scenic. My dietary restrictions were an issue for the entirety of the cruise. I was given the menus for the day each morning, once we reached the Jade. The dishes containing dairy were highlighted, but no alternates offered. The food on both ships was terrible. Very little choice, poorly executed and very little of it. We often had room service for dinner because it was faster, and tasted better than the dining room. On approximately the day 3 on the Jade, they stopped offering coffee/tea at lunch and dinner. For the most part, the crew with the exception of J.J., were wonderful. Our butlers: Kris & Gus (Pearl) and Harry (Jade) were very attentive. Harry especially would ensure my meals were dairy free and I was being taken care of, when he was in the dining room. Read Less
Sail Date August 2018
We chose Scenic because of its reputation and that it was Australian. The guests were a mixture of Aussies (100), Canadians (40) Brits (10) ands two US couples. So, it was mostly a nice "Commonwealth" group. Initially we had to ... Read More
We chose Scenic because of its reputation and that it was Australian. The guests were a mixture of Aussies (100), Canadians (40) Brits (10) ands two US couples. So, it was mostly a nice "Commonwealth" group. Initially we had to overnight in Budapest at a hotel since no cruise ships were reaching that port. The next day, we were transferred to Vienna by bus where we boarded the Pearl. Some people were not happy, but Scenic handled the situation well. In Passau, we were finally transferred to the Jade, which again went well considering the single day turnover of guests aboard both ships. Our Cruise Director "JJ" was excellent, entertaining, and very knowledgeable. He stayed with us on the full journey. We thoroughly enjoyed this adventure, the onshore excursions which were numerous, the onboard entertainment, gourmet meals at dinner and the great staff on both ships. What a wonderful experience. We would highly recommend Scenic to anyone for a European river boat cruise. Read Less
Sail Date August 2018
My husband and I were celebrating several special events: We had our 50th anniversary, I retired two months prior to the cruise, and my birthday fell during the cruise. We highly recommend Scenic Tours for creating an amazing journey for ... Read More
My husband and I were celebrating several special events: We had our 50th anniversary, I retired two months prior to the cruise, and my birthday fell during the cruise. We highly recommend Scenic Tours for creating an amazing journey for us that was first class in every way. We were switched from Scenic Amber to Scenic Jasper before we boarded, but the ship was beautiful, modern, impeccably clean. Service was outstanding. This cruise was all-inclusive, so we were constantly approached by staff asking if we wanted anything. The dining experiences were nothing short of amazing. Huge buffet breakfasts and lunches, regional foods, great choices. Dinners were four or five-course meals that were outstanding, delivered with perfectly appetizing plates and with wonderful presentation. The ports we visited were abundant in rich history, ancient cultures, and unforgettable scenery. Even when faced with Mother Nature's wrath (low rainfall resulted in the Danube River becoming so shallow in spots that navigation was tricky), the staff performed above and beyond to ensure our satisfaction. At one point we had to swap ships, where we transferred from Scenic Jasper to Scenic Jade, so that we could continue one more day of our river cruise before disembarking in Nuremburg for our trip to Prague. The transfer was held with precision and professionalism. All the excursions were totally amazing, and the historical descriptions we were given both by our very knowledgeable tour guide and/or the electronic, hand-held "blue box" ensured that we knew what every landmark was. The cabins were small, but we expected that! We didn't come on this cruise to sit in the cabins! The accommodations were extremely comfortable, ultra-modern, and highly satisfying. We cannot recommend this cruise enough to anyone who wishes to be immersed in the amazing history of Austrian and German castle ruins, palaces centuries old, storybook villages, with impeccable dining, wines, mixed drinks - anything we wanted was offered to us! We hated to see the trip end! Well worth the cost! Read Less
Sail Date August 2018
We chose Scenic because of newer ships—rooms bigger and ships lower. They had great reviews as a touring coach company. Our trip was delayed starting out because of storms. Missed our connection in Amsterdam but Delta and Scenic had ... Read More
We chose Scenic because of newer ships—rooms bigger and ships lower. They had great reviews as a touring coach company. Our trip was delayed starting out because of storms. Missed our connection in Amsterdam but Delta and Scenic had us covered. We were rebooked on next flight and Scenic still had representative to meet us in Budapest. We even made the evening dinner cruise to see Budapest at night. The next day, Scenic picked up our luggage before we were taken to ship, which turned out to be the sister ship, Jasper. Our room was the same and it was quite comfortable, plenty of storage space and loved balcony sitting area with top of window coming down. Our cruise director was wonderful—he kept us informed, organized, and entertained us! The local entertainment was very enjoyable. The service was outstanding. When Scenic said all inclusive they meant it. No service charges, no drinks charges and no extra excursion charges. The food on board was excellent—especially the specialty meals. Our ports of call and guides at each were great. The voice devices were great! My husband does have very bad hearing and had trouble until we used his own iPhone ear plugs. My hearing aides worked fine with the devices. They even worked as we traveled the Danube. They would beep if there was an interesting place to describe. My husband and I traveled traveled alone, but met so many wonderful people on board. I would go on this trip again! Read Less
Sail Date August 2018
A European River Cruise had been on our Bucket List for sometime. After attending the Information Meeting we were completely sold and booked immediately on the Jewels of Europe Cruise - Amsterdam to Budapest and onto Prague. Our ... Read More
A European River Cruise had been on our Bucket List for sometime. After attending the Information Meeting we were completely sold and booked immediately on the Jewels of Europe Cruise - Amsterdam to Budapest and onto Prague. Our experience with Scenic was everything we had hoped for and much more. The ship(s) (will explain in a minute) were very well appointed, our cabin was spacious and comfortable, the staff were marvellous and very attentive and the food, exceptional! As stated in the information we had received ahead of time, and from what we had read during our research, these river cruises can be affected by the water levels. Such was the case during our cruise when the recent heat wave across Europe left all the main waterways at exceptionally low levels. As a result, we were forced to change our ship twice in order to get around the low waters. Scenic found solutions and even though we had to change ships twice mid journey - through no fault of theirs, they made the transitions seamless and all passengers that we came in contact with were thankful that we were able to remain 'cruising' and not be relegated to Buses for the remainder of our journey. We travelled on the Scenic Opal, transferred to the Ruby and finally to the Scenic Crystal. All ships, staff, accommodations and food were top notch. Our excursions were all wonderful with experienced and interesting Tour Guides. We loved having choices and the Enriched Experiences were terrific. All in all, I cannot think of a single thing I would change.... we loved 19 days with Scenic. I think they went out of their way to make us feel special and well cared for, with no detail overlooked. A special shout out to our Tour Director, Tadej..........he worked tirelessly to ensure everything ran smoothly...... thank you for making everything so special!! Read Less
Sail Date August 2018
We chose this cruise because we were told it was all inclusive and fantastic. Our first five days were pretty good but we didn’t know that the river levels were an issue and we asked every day but no one would tell us anything finally we ... Read More
We chose this cruise because we were told it was all inclusive and fantastic. Our first five days were pretty good but we didn’t know that the river levels were an issue and we asked every day but no one would tell us anything finally we were told one night before dinner that the ship could no longer navigate the water. We were given three choices with no real plans to either of them. We were given two hours to make a decision after asking for days what was going to happen. The coach tour of the trip was a nightmare we went from five Star to three-star. We were given one drink at lunch only wine and beer at dinner and we would have to pay for all her other liquor food etc. other than breakfast lunch and dinner or 24 hour service and food and drink was done. I know I’m one of many who are unhappy. Scenic has not got back to me yet nor my tour guide as to what my compensation will be. They offered us $250 a day but I will not except that. I’m hoping soon scenic will get a hold of me But I’m sure it’s going to be me running after them. I will not be cruising with scenic again. Read Less
Sail Date July 2018
It was selected by our travel agent as a way to relax after the World Crew Club Dragonboat Championships in Szeged HUNGARY. She done real good!! We explored PRAGUE before the sail and BUDAPEST after we docked on the final day. Both ... Read More
It was selected by our travel agent as a way to relax after the World Crew Club Dragonboat Championships in Szeged HUNGARY. She done real good!! We explored PRAGUE before the sail and BUDAPEST after we docked on the final day. Both cities are must sees, and the SCENIC guides were excellent (Martina in PRAGUE and Victoria in BUDAPEST). The SCENIC experience aboard was deluxe. Our Tour Director (Nikola) never missed a beat, and the remainder of the crew treated us like royalty....smiles, quick responses etc. We had to switch from the JADE to JASPER due to some very low river levels in Central Europe. No problem; Nikola aced it. If you have already seen REGENSBURG and VIENNA, the tours to the more remote locations of CENSKY and BRATSLAVA are worth it. Several of our teammates used the e-bikes and reported good things. Those who stayed aboard thought that at least one afternoon chilling on deck paid off. Make no mistake, the luxury cruise does not come cheaply, but in the end felt that we received decent value. The piano guy can make or break an evening. On the JADE we had Mark who was definitely in tune with our craziness. On JASPER, we had to work on Enos to bring him out of the '40s, but it can be done. We enjoyed SCENIC so much that we are looking into the RHONE cruise in a couple of years. Read Less
Sail Date July 2018
Quality of the food was downright poor. We did not like much of the buffet food and were not told that we could order from a menu. We finally found this out on the next to last day of the cruise. One day for lunch there was no protein at ... Read More
Quality of the food was downright poor. We did not like much of the buffet food and were not told that we could order from a menu. We finally found this out on the next to last day of the cruise. One day for lunch there was no protein at all. Scenic dining service was terrible. Restaurant staff had no clue how to provide service. Most dinners took 2 hours. After dinner it took 20 minutes for the server just to get a cup of coffee. I finally went and got one myself. Told this to the director and he politely smiled, but this didn't change anything. On the sun deck service, was nonexistent. I had to go downstairs to the bar to get my own drink. Even in the loune right next to the bar it took way too long for a server to get a drink. The crew was simply way understaffed. Communication was extremely poor - no one could provide times for events until the night before. We purchased a cruise on the Scenic Amber. Scenic had to change boats because of low water on the river. But we were never told that Scenic changed boats on us until we arrived. They put us on the Jade then a 6 hour bus ride to the Jasper several days into the cruise. Read Less
Sail Date July 2018
This is actually for the Scenic Jasper and then the Jade. We had to boat swap because of low river levels. The only inconvenience was a 2 hour bus ride but it was handled perfectly by the crew. Service was second to none. Cathy, our ... Read More
This is actually for the Scenic Jasper and then the Jade. We had to boat swap because of low river levels. The only inconvenience was a 2 hour bus ride but it was handled perfectly by the crew. Service was second to none. Cathy, our cruise director was better than outstanding. Boundless energy and always a smile. The crews on both ships were excellent. Food was good - maybe not outstanding - but nothing to complain about. The drinks were great. Almost all the shore excursions were very good. There was a winery tour with this weird new age theme that I could have skipped and sometimes the guided tours were more talk and less tour but I enjoyed them nonetheless. The e-bikes are a great touch - we really enjoyed them. Overall, I would highly recommend but go earlier in the summer when you are more certain there will be water in the rivers! Read Less
Sail Date July 2018
We had taken 3 previous cruises with Scenic and the cruises had been beyond reproach in all phases. On this cruise it was the little things that were missing. We shouldn't have to ask to have to have the shower gel replaced. We ... Read More
We had taken 3 previous cruises with Scenic and the cruises had been beyond reproach in all phases. On this cruise it was the little things that were missing. We shouldn't have to ask to have to have the shower gel replaced. We had to change ships because of low water levels and we left an apple Tablet pen behind in our cabin. The Cruise Director appeared unimpressed and unconcerned about attempting to have the pen retrieved and/or sent home for us. It was apparent that no attempt was made to even determine if the pen was found. On our last night we waited for 2 hours to get a cold meal. What was supposed to be tenderloin was like shoe leather. Again, the Cruise Director did not seem to care. When the issue was raised with the Chef he offered to by us a drink. He had to be informed it was an all inclusive cruise. Poor employee awareness. Our butlers on both ships were excellent. They tended to our needs in a timely and professional manner. The Bar and service staff were also very good. The Bar quickly learned what your beverage of choice was and would often have it waiting for you. The entertainment that was provide on a nightly basis was superb. The Brass Band and the Schuhplattler Folk Dance group were especially good. The DJ on the Jade was terrific. He engaged the audience and had everyone up and dancing. The DJ on the Jasper was lame. He made no attempt to engage his audience and was not up to Scenic's usually high standards. As always, the multiple excursions at each Port of Call, met or exceeded Scenic's standards. To have multiple excursions included is one of Scenic's major pluses. Scenic's no tipping policy is also an advantage as far as I am concerned. Overall, we enjoyed the cruise, but it was certainly not up to Scenic's usual standards. Neglecting the little things makes the difference between a 5 Star and a 3 Star enterprise. We will sail with Scenic again in the hope that the issues we encountered on this cruise were an aberration and not a sign of things to come. Read Less
Sail Date July 2018
We chose the Scenic River cruise based on friend's experience with their vacation. We did have to change ships from the Scenic Jasper to Jade (which was our expected ship to travel on) due to the water levels; but the transfer of ... Read More
We chose the Scenic River cruise based on friend's experience with their vacation. We did have to change ships from the Scenic Jasper to Jade (which was our expected ship to travel on) due to the water levels; but the transfer of ships was both seamless and painless. This easy transition was due to the professional and competent way it was handled by the crew and the explanations by our cruise director. Everything about our cruise was top of the line. The crew, especially our cruise director Cathy, were extremely friendly, professional and knowledgeable. All the excursions off the ship were interesting and wonderful to see. The on board entertainment was exceptional. All the guest appearances brought on board were wonderful. The food was awesome. All items were fresh and dishes were from the area of our cruise. The ala carte choices for dinner were wonderful with a different set of choices every night. The cabins, food and service of the crew allowed us to live in luxury for the 2 weeks we were on board. We will definitely travel with Scenic again!! Read Less
Sail Date July 2018
As a 40th anniversary trip. We made our own arrangements to get to Budapest and to return home from Amsterdam. We were told by Scenic UK to phone the Jade (which should have been our ship) to find her dock on the Monday. While out walking ... Read More
As a 40th anniversary trip. We made our own arrangements to get to Budapest and to return home from Amsterdam. We were told by Scenic UK to phone the Jade (which should have been our ship) to find her dock on the Monday. While out walking in Budapest on Sunday we saw the Scenic Jasper to ask if they knew where Jade was docking? The lady at reception looked bemused and said Jade is not due but made a phone call to check and said she was not due....she then asked for our name, then said we were due to board her ship Jasper the following day!! The ship had changed due to low water levels but we had not been notified. We complained via our travel agent about the lack of communication and eventually had a phone call from Scenic UK, the gist being that we had sorted ourselves out so what was the problem! Not exactly 5* customer service, especially as it cost us £14k+. Similar responses after the cruise...no real apology just excuses that HQ in Australia had the information but UK did not! Also our cabin was being changed so UK were waiting for detail....as far as I could tell, we had the same grade of cabin we had booked? They probably knew a week earlier of the ship change as that was probably the location where the ship change probably took place but they do not like to publish that!! We heard the return cruise from Amsterdam was likely to have 3 ship changes! Having said all that, we were on the Jasper for 1 week from Monday 23 July then met up with the Jade on Sunday 29 July. Both ships were excellent and the Cruise Director Cathy (Kathy) and the rest of the crew were all hardworking and friendly with great service. Ship change was so slick although all the suitcases had to be repacked and they were taken from our cabin and were waiting for us on the Jade!! We just went on our tour for the day and were taken back to the Jade! Excursions were well-organised and included more than usually described. Would happily recommend the cruise and ships but not the back-up organisation in UK, etc. Will not be using them again, life is too short! Read Less
Sail Date July 2018
The scenic crew was amazing and worked hard to give us a week to remember. The food and drinks were great, staff was incredible and the scenery tours top notch. The cabins are small, so two weeks would have been too long for us, but the ... Read More
The scenic crew was amazing and worked hard to give us a week to remember. The food and drinks were great, staff was incredible and the scenery tours top notch. The cabins are small, so two weeks would have been too long for us, but the one week cruise was perfect! The excursions were fun and well planned and the 35km bike trip was our favourite. There is not a lot of activities planned onboard the ship, so you have to be able to relax and watch the sights. The buses for the excursions were very nice with big windows and air conditioning and this was very enjoyable as well. All the scenic guides had great english and were very knowledgeable about the places we toured. We liked that they seemed to all have a great sense of humour which made them fun to listen too. We carried on to Prague and the scenic staff followed and made everything go smoothly there as well. We will defiantly be back!!! Read Less
Sail Date July 2018
The ship was beautiful. The common rooms were large and inviting! The restaurant food was good 3.5/4 out of 5, but the waitstaff was amazing!!!! The food presentation was lovely! The portions were good sized, meaning non-American ... Read More
The ship was beautiful. The common rooms were large and inviting! The restaurant food was good 3.5/4 out of 5, but the waitstaff was amazing!!!! The food presentation was lovely! The portions were good sized, meaning non-American portions which was a good thing! The alcohol was top brands and a nice to even a heavy pour. The wine was lovely at every meal. The dining experience was great! The staff made every effort to help you find a wine you liked at dinner, but usually this wasn't necessary as their picks were terrific. Our boat was approx 1/4 Australians, 1/4 Americans, 1/4 Canadians and 1/4 Brits. It was a great mix and we loved meeting people from all over! The excursions were great! One negative was that I would have appreciated less time on a bus to get to a destination for an excursion. Sometimes up to 2 hours each way. When we were in Vienna, instead of touring Vienna we bussed an hour or so away. We had time to explore Vienna on our own time, but it would have been nice to have a guided tour. Another great thing: E Bikes! So one day the boat cruised for 22 miles / 35 km and passengers had the option of riding with guides that distance using Ebikes! They were great, even though the terrain was fairly level, if you fell a little behind, you could turn on the battery feature and speed up to catch up! Also, one thing to consider when thinking about a river cruise. Water level. We didn't think of this. The Danube is a shallow river and when we hit the port of Passau, Germanry, we were grounded. The Danube was only 30 cm deep as Europe was experiencing a bit of a draught. We couldn't finish the cruise. So we stayed in Passau instead of continuing onto Regensburg and Nuremberg. The staff are great when this happens and they just go with it, but for the passengers, it's kind of a disappointment! One reason we chose this line is that it was an all inclusive. No tipping, no charge for excursions, alcohol, etc. You know.... There truly were no additional charges. They did have massage therapist on staff as well as some spa items, but it wasn't really pushed or advertised. Evening entertainment was a wonderful pianist who entertained those who stuck around in the lounge. A couple of nights, the cruise company brought in local dancing talents which was fun to see. Read Less
Sail Date July 2018
It was recommended by our travel agent. We were not sure where to go and she thought this would be a good change. We especially enjoyed the music concert at the Palace Lichenstien. The lunch at the oldest restaurant in Salzburg which ... Read More
It was recommended by our travel agent. We were not sure where to go and she thought this would be a good change. We especially enjoyed the music concert at the Palace Lichenstien. The lunch at the oldest restaurant in Salzburg which dates back to the 1400's was a real treat. We participated in the 35km bike ride along the Danube and that was truly special Ship - very nice and intimate Cabin - small but all that was needed Dining - all our meals were delicious especially the Table de Rive Entertainment - only one night was really good and that was Trivia night Ports and excursions - all were good Tips - if doing the 35km bike ride ensure to bring plenty of water and something to snack on as we got very hungry. We would definiately do another river cruise. Staff was excellent and we were taken care of from start to finish. Not a care in the world !!!! Read Less
Sail Date July 2018
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