We chose Scenic because of it’s good reviews and that it was all inclusive. Communication from ScenicUSA left much to be desired. We cruised with mostly Canadians and Brits. They were all offered an extension in Prague after disembarking the ship. We were never offered this option. Thus, we had arranged 3 days in Munich on our own at the end of the cruise. In the end, this was fine as we loved ...
Friends past experience had me yearning to sail on Scenic having already done one riverboat cruise on Avalon
As expected Scenic provided a five star experience. Nothing was too much trouble and everything ran like clockwork.
The dining and bar staff were exceptional as was the young lady who cleaned our room
We sailed from Budapest to Amsterdam for 15 days. My only complaint and this is ...
Good afternoon,
Thank you for taking the time to review Scenic Crystal and for your wonderful feedback about the cruise and the team onboard.
Sorry to hear that you experienced noise issues...
We had taken 3 previous cruises with Scenic and the cruises had been beyond reproach in all phases.
On this cruise it was the little things that were missing. We shouldn't have to ask to have to have the shower gel replaced. We had to change ships because of low water levels and we left an apple Tablet pen behind in our cabin. The Cruise Director appeared unimpressed and unconcerned about ...
The ship was beautiful. The common rooms were large and inviting! The restaurant food was good 3.5/4 out of 5, but the waitstaff was amazing!!!! The food presentation was lovely! The portions were good sized, meaning non-American portions which was a good thing! The alcohol was top brands and a nice to even a heavy pour. The wine was lovely at every meal. The dining experience was great! ...
On advise from our travel agent and excellent reviews we decided to travel through Europe on a river purpose built vessel and experience this fantastic trip ourselves , booked a year in advance to secure a cabin on deck 3 ,before the actual cruise we booked through Scenic into the Marriott ( outstanding hotel) and the view on the Danube river to give us enough time to explore the city for a ...
We have travelled from Amsterdam to Budapest and wanted to see the remainder of the Danube. We found the area very different, not as interesting but the cruise itself was enjoyable. The area has seen it share of communism and war. Plenty of bullet holes throughout the region.
Budapest and Bucharest are both fascinating cities although the remainder of the owns leave a lot to be desired. The ...
We chose Scenic in part, from a recommendation by our Travel Agent (M. Gaw of Vision Travel) and a local presentation by the company. We wanted a slightly ‘up-scale’ cruise.
We liked the idea of a European river cruise to minimize our time in coaches and not having to change hotels every night or two with all that implies. The number of people on the ship was to our liking. It is a group tour ...
Dear S_Lavallee,
Thank you for your wonderful review and we are delighted to hear that you would highly recommend this trip and would travel with us again in the future.
We are pleased to...
Was told it was 5 star but it was let down by poor cold or inedible food . On the whole the ship is great , drinks ,staff ,trips and entertainment all very good especially the cruise director who was brilliant . Cabins very well appointed and places visited very good . Would recommend if the food had been up to standard but it certainly wasn’t a standard we had expected. The trips were extremely ...
Dear Seaprod,
Thank you for your review. I am sorry to hear that this wasn't the five star luxury cruise you were expecting and the food was cold or inedible.
To help our Customer Care...
All inclusive. Choices for tours. Great reviews. Free time too long. Would be nice to be able to have bus to return to ship. We felt rushed at meal times as staff very busy trying to serve everyone. Food was mostly good but at times steak and fish undercooked. All meals cooked on rare side. We had no choice. Alcohol was good and many choices. Our cabin very small but beds were not easy to sleep ...
Dear Ejbarrie,
Thank you for your feedback , I have passed this along to our team to review.
We are happy to hear you enjoyed your cruise and that our friendly staff made it a great holiday...
It was going to the places we wanted to see. Has bikes available for rides
The meals were lovely but to much and to late. We like to eat earlier.
All the staff were wonderful, couldn't do enough for us.No matter what we asked they could sort it out or do it for us.
The rooms were very nice and a very good thing for us was we could turn off the aircon and open the window. The room was ...
Dear Foxywilson,
We are pleased to hear you enjoyed your cruise with us. I have passed your feedback along to our team to review.
We hope to see you again in the future.
Kind Regards,
The...