1. Home
  2. Cruise Lines
  3. Scenic
  4. Scenic Cruise Reviews

293 Scenic Budapest Cruise Reviews

Never heard of Scenic but travel agent recommended because of balcony, dates and itinerary. Spotlessly clean and outstanding service! Beds are so comfortable and balcony is so enjoyable. We had the perfect view of Parliament in Budapest ... Read More
Never heard of Scenic but travel agent recommended because of balcony, dates and itinerary. Spotlessly clean and outstanding service! Beds are so comfortable and balcony is so enjoyable. We had the perfect view of Parliament in Budapest when we entered our room and the view at night was spectacular! Enjoyed meeting and spending time with like minded passengers who appreciate high quality and service. We enjoyed taking the bikes on our own in Vienna so having some free time was appreciated. We were pleasantly surprised to find we could board ship early and have lunch before embarkation so we didn’t have to walk around Budapest with our luggage. Early morning coffee in our rooms was delightful from our butler who also provided ice and snacks every afternoon in a timely manner. Entering locks was a new experience especially from the outside deck on top of ship. We even visited the Captain in the wheelhouse. Read Less
Sail Date August 2019
Were not sure what to expect for our first River Cruise but we were certainly impressed from our airport arrival and transfer to our hotel a few days before the cruise. The transfer from the hotel to the ship, the crew, and cruise far ... Read More
Were not sure what to expect for our first River Cruise but we were certainly impressed from our airport arrival and transfer to our hotel a few days before the cruise. The transfer from the hotel to the ship, the crew, and cruise far exceeded our our expectations. The transfers to our hotel after and a few days later to the airport we expect we will have the same exceptional experience. Having 40+ Ocean Cruises under our belt we were not sure what to expect but are glad we did and will do another River Cruise again. And Scenic will be our choice. We could not have asked for a better learning or entertainment experience. The entertainment was from Classical to Country to Rock and Roll to A Disco Dance Party with the crew the night before. Again I cannot say how impressed with the Ship, Crew, Ports of call, excursions, food, and entertainment. Consider Scenic in your travel plans. Read Less
Sail Date August 2019
We went to a few different presentations from various cruise lines when we looking to book a river cruise. We chose Scenic as it seemed to offer the kind of experience we were looking for. When they said it was “all included” - it ... Read More
We went to a few different presentations from various cruise lines when we looking to book a river cruise. We chose Scenic as it seemed to offer the kind of experience we were looking for. When they said it was “all included” - it was all included - from the fabulous excursions just for the guests on our ship, to on-ship entertainment, all the delicious meals (buffet for breakfast and lunch) and if you did not like what was being offered - you could order a la carte but who would want to with all the selection you had), and the supper meal was a la carte - served with local wines and beers, all the beverages, the service, the cleanliness, friendly staff willing to support your request and then the lovely people we met on board - so top notch!!! We would not change a thing - everything, everything went off without a hitch. We had several options to choose from each day and then also had the ability to do our own thing - with our “tailor made” devices - as your GPS as well as sharing information on all the points of interest at that particular location. The ability to use the electric bikes on board was super awesome - it was great. Our tour guides impressed us with their knowledge and charisma - we learned so much. The whole experience was impressively run with things so well organized - thank you to Darinka (our impressive tour organizer - kind of a “wedding planner” on our ship) who made sure that the excursions were organized for the number of participants from our ship, we had plenty of tour guides, those that required special arrangements were well looked after. Everyone looked after us to ensure that our experience was a memorable one and that we would want for nothing. We even had a butler assigned to us if we wanted any meals in our room or needed something special. It was so unexpected and so very much appreciated, chocolates on our pillow, fridges stocked, snacks in our room and the room was always impressively clean. Each day we were impressed by what we experienced and each day we were more impressed. From the private concert at Salzburg - Sound of Music, to our private concert in a palace to our tour of a castle and our amazing meal and entertainment - and everything else in between - really a trip of a lifetime - we would do it again in a heartbeat. Thank you Scenic and all your staff for a trip of a lifetime and making our 40th anniversary memorable!!!! Read Less
Sail Date August 2019
We choose this cruise for a birthday celebration, and it was fabulous. We did stay before the cruise and Scenic still provided transportation to the ship. The rivers were at a good level and we did not have to transfer ships as some have ... Read More
We choose this cruise for a birthday celebration, and it was fabulous. We did stay before the cruise and Scenic still provided transportation to the ship. The rivers were at a good level and we did not have to transfer ships as some have had to. All the excursions were well thought out, with at least 3 options to choose from. The cruise director had daily port talks explaining what would happen the next day and announce any additional entertainment. We had Hungarian dancers, Viennese dancers, violinists, zitar player, and the lounge singer/piano player. There were more but I cant recall all of them. The chef would give his menu recommendations and the food was very good. The restaurant manager/sommelier introduced the wine pairings. The service was first rate from the bus boys to the bartenders everyone was upbeat, and positive. The housekeepers were constantly cleaning nothing ever got dirty. Another plus was the free laundry, once during the cruise. Everything was just amazing. Sad to leave the ship, saying good bye to some incredible people. Scenic transferred our luggage to our hotel free of charge as we were staying a few extra days. Read Less
Sail Date August 2019
As two female friends travelling together for the first time we initially chose this cruise because it was all inclusive and therefore we didn't have the stress or worries about excursion choices, costs and tipping but the clincher ... Read More
As two female friends travelling together for the first time we initially chose this cruise because it was all inclusive and therefore we didn't have the stress or worries about excursion choices, costs and tipping but the clincher was French Champagne available whenever the need arose!! We chose this particular cruise ship because of the plunge pool, which was excellent. How lovely to be able to refresh after a day's sightseeing. We arrived in Budapest one day before departure and stayed at the Marriott that Scenic use and we were very pleased with our room and the lovely views of the Chain Bridge and the lights along the Danube. Before boarding the Scenic Opal we walked to the Gallert Baths and enjoyed a relaxing swim before later returning to explore the Food Markets. We had no problems with touching base with the Scenic Rep in the Marriott and all went smoothly with organising our luggage to be transferred to the ship. The staff on the Scenic Opal were very welcoming and we were personally shown to our cabin on the Diamond deck - which had everything we could possibly need. We loved that we could put the window on the Sundeck down and enjoy the fresh air. It was a wonderful place to enjoy breakfast and Salvatore's special pancakes with Moet. Our cruise director Alex was amazing, creative, funny, organised and a great disco dancer (Australian Sense of Humour!!). We appreciated how he made our trip run so smoothly plus the extreme sacrifice he made to take us shopping for disco outfits in Cologne! The crew were exceptional - the bar team Robert, Stevan, Alex and Monika were entertaining and attentive. Our butler Putro was delightful and we so appreciated his great dance moves. The food and service was 10 star - every request was catered for. So if you are looking for a cruise that offers great sightseeing, beautiful cruising scenery and a fun on-board experience then the Scenic Opal - Jewels of Europe - Budapest to Amsterdam is for you. Read Less
Sail Date August 2019
All the places I wanted to visit and didn't want to do it by road, multiple hotels etc. It was so lovely to unpack once at the beginning of the holiday and return to the same bed each evening. The cabin, and particularly the balcony, ... Read More
All the places I wanted to visit and didn't want to do it by road, multiple hotels etc. It was so lovely to unpack once at the beginning of the holiday and return to the same bed each evening. The cabin, and particularly the balcony, were beautiful. The cruise director, Hunor, and the crew of the Scenic Jade were amazing - they were incredibly attentive in every way. The food was extraordinarily good and we really enjoyed the excursions. Met lots of lovely people and hope to stay in touch with some of them. We were disappointed we couldn't spend more time on top of the ship as it was lovely to relax in the deck and lounge chairs while cruising through amazing scenery - pity that the so many bridges were built low. Grateful to the captain for ensuring we remained safe though! Looking forward to our next cruise experience. Read Less
Sail Date August 2019
From the moment we arrived, the driver waiting for us, made a very smooth transfer to the vessel. Can't say enough compliments of the entire crew, very polite , accommodating, responsive, kind, caring and very knowledgeable about ... Read More
From the moment we arrived, the driver waiting for us, made a very smooth transfer to the vessel. Can't say enough compliments of the entire crew, very polite , accommodating, responsive, kind, caring and very knowledgeable about the different ports, The ship was always immaculate, cabin super clean and always ready when we returned from any excursion. Dining was superb,quality and variety to please any of the 150 guests aboard, breakfast, lunch and dinners, good wines. The daily entertainment and I am including the Cruise director daily briefing were great, Once again I mentioned that the service from the entire crew was fantastic, first class. I was not going to single anyone,but, I would be remiss if I don't acknowledge two individuals that made my cruise such a pleasure, they are our servers Ana and Nemad, very charming and always ready with a beautiful smile. The ports visits and the guides for the excursion were outstanding, very knowledgeable about their cities and the sites we were visiting.And the special concert in Vienna was just beautiful.I do recommend this cruise to anyone and ,a bit bias , I would ask for the Scenic Jade, because their crew made it double a pleasure. Another suggestion is book the entire package including the flight, The Scenic Staff in the US knows how to make a comfortable 10 hour flight painless. I am planning another cruise with Scenic, this time to Southeast Asia. Again this cruise exceeded my expectations.Thank you Scenic, Read Less
Sail Date August 2019
As our first cruise, I chose Scenic because I wanted all inclusive - flights, tipping, trips and excursions, food and drinks and Scenic delivered. All of the staff went out of their way to make sure we had everything we needed or wanted. ... Read More
As our first cruise, I chose Scenic because I wanted all inclusive - flights, tipping, trips and excursions, food and drinks and Scenic delivered. All of the staff went out of their way to make sure we had everything we needed or wanted. The food was delicious, varied, pleasing to the eye and to the palate. If we didn't want the selections offered, there was a menu. Wines and beers from the regions we went through were very different and all good. Excursions offered variety - bus, walking, bike, boat rides, gentle walks, something for all. The guides were well versed in the history of the towns and landmarks we saw. History came to life every day we went out. The Jade rode so well it was like being soothed to sleep at night. The countryside was vibrant with colour from the people, the buildings and even the crops looked like home, so no one was home sick. From the smooth pick up at the airport to the return at the end, Scenic did it all smoothly. Entertainment on board included Hungarian dancing and music, a zither, waltzing, violin concert and every night Henrick provided music for listening and dancing. Salt room available, work out gym, walk track upstairs, lots of chairs to sit outside on or stay in the comfortable lounge. In 2 weeks, staff became friends. We knew names and where there families are from. Our fellow passengers were mostly Aussies, fellow Canadians, Americans, British, Hungarians, Serbs, Czechs. Pretty much world nations. Wonderful first trip and it has made us want to travel again, thanks Scenic. You have a wonderful fleet of crew ambassadors. Read Less
Sail Date August 2019
This trip was recommended by a friend and we were more than pleased with everything. It was simply our best vacation ever. Scenic spoiled us royally with every experience. The cruise director personally looked after everything. The ... Read More
This trip was recommended by a friend and we were more than pleased with everything. It was simply our best vacation ever. Scenic spoiled us royally with every experience. The cruise director personally looked after everything. The crew were amazing, the food, the excursions were personalized for our group only. There were 153 passengers, just the right size and we met people from around the world. On board for 15 days and had spent time with at least 75% of a great group of travellers. The most important was that everything was included, including our shore excursions. The value was evident. We covered 4 countries and had personal guides with our group everywhere we went. Never at anytime felt rushed and lots of pleasant rest time and shopping time. Probably the most time spent with other people in our group than any other vacation, but quite enjoyable. I would highly recommend Scenic cruise line. We will be booking another trip with them soon. The entertainment was excellent. Our rooms very clean and comfortable. The food was exceptional. Read Less
Sail Date August 2019
Our ship was changed from the Jasper to the Crystal a few days before we departed. Slight disappointment. They allowed us to board at 12:00 instead of 3pm as we had to be out of the hotel room by 11:00am. We enjoyed drinks and met other ... Read More
Our ship was changed from the Jasper to the Crystal a few days before we departed. Slight disappointment. They allowed us to board at 12:00 instead of 3pm as we had to be out of the hotel room by 11:00am. We enjoyed drinks and met other guests in the lounge and the room was ready by 1pm. The ship was excellent though. Very clean and comfortable. It had been updated. The state room was perfect for our needs. Plenty of storage room. The balcony with the ability to close the full glass sliding doors and able to close the power glass window on the railing, was wonderful. We were on the second floor and it was certainly not second class. In fact it was the best location for closeness to the main activities on the ship. I.e. Dining room, guest lounge. Staff was excellent, very friendly. Couldn’t do enough for you. The butler came to our room shortly after we got settled in and explained his services. He was there for our every need gave us his direct number to call anytime. Made us feel very comfortable. The food and drinks were beyond excellent. Very professionally prepared and presented. Great variety of food with multiple choices. Smaller potions and that was nice, but you could ask for seconds on anything. There was always smaller print on the bottom of the menu that gave you the option for the simpler basic items. Burgers, meat and potatoes, etc.. The drinks, well anything you wanted. Just ask. Local beers were always available. Fancy cocktails made to order it you preferred. They had no set closing time. After the nightly entertainment we would sit around and socialize maybe too late some nights. We were never asked to leave but felt was likely last call after lifting out feet for the vacuum to go by. Late night, 11 to 12:30 am, visiting with the staff was most enjoyable. Learning about their way of life working on a cruise ship and family. The on board nightly entertainment was very good. Nice variety through the 2 weeks. Something for everyone. Many opportunities for socializing and dancing. It was your option to partake, but get there early as the seating always ran out. The choice of excursions was excellent. From guided to self-guided tours. Local tour guides were good. E-bike tours were great, Sign up early. Only 40 E-bikes on board. The info explaining each tour before you signed up was good. Explained all aspects. What you would see and do and how much walking was involved. They always had a gently walking group. Read Less
Sail Date July 2019
Our Scenic 5***** Tsar Cruise in 2017, from Moscow to Saint Petersburg, was so marvelous in every way that it inspired us to take the Scenic Pearl cruise and explore Gems of the Danube with Prague, from Budapest to Prague in 2019. ... Read More
Our Scenic 5***** Tsar Cruise in 2017, from Moscow to Saint Petersburg, was so marvelous in every way that it inspired us to take the Scenic Pearl cruise and explore Gems of the Danube with Prague, from Budapest to Prague in 2019. Unfortunately, we are not inspired anymore. We cannot call Gems of Danube a Five Star Cruise and we assigned the Stars as follows: Staff: The only aspect of the Gems of Danube that was 5***** star was the Pearl Cruise Manager and the entire staff. They could not have been better in any respect and with a great sense of humor. Food: Breakfast and Lunch were excellent. However, dinners definitely need a new chef. The one we had would be good for a 2** restaurant. Cabin with balcony: 3 ½ *** Much smaller than on the Russian Tsar. Two people could not pass each other, very small washroom space. Very narrow balcony. If you sat on the chair your back would be against the wall and your knees (if you are 5 to 5’3”) would be pressed against the outside railing. Daily Tours: 2 ½ to 3*** Absolutely no comparison to the Russian Tour in any way . Why? The emphasis of the Gems of the Danube tours is on the “Tailormade City Guide” devices. You are drilled on that every evening instead of having interesting lectures about the country you came to visit as we had on the Tsar. The Tsar Cruise city tours were thoroughly informative, at a leisurely pace and the guides were aware of every guest. The Gem tours were all about 3 ½ hours of marching through the city. The guides, except for the one in Regensburg who obviously cared, marched on explaining the surroundings not looking or caring about their group. If you stopped to take a photo or two, you had to run to catch up. Of course, we had our “tailormade” devices and could hear the guide two blocks away, but you had no idea what she was talking about. Some of the 3 ½ hour tours were spent on the bus and here you could view the “in depth city tour” through the bus window. The tour of the famous Belvedere Museum unfortunately allotted us time to see only Klimt’s paintings. It seems like the 5 *Scenic Tours were looking to economize on the Danube Gems with Prague. Passau and all the afternoons were your own responsibility. There was no Nuremberg. You were told to take the metro, tram, or shuttle and do your own exploring, which never happened in Russia. In Russia there were always guided programs for the afternoons and evening theatres. We thought that paying Scenic Tours Cruise for taking us to explore the Gems of the Danube with Prague would save us the job of planning the entire trip ourselves. Silly us. Read Less
Sail Date July 2019
We have been ocean cruising for over thirty years, taking at least 2-3 cruises a year, but never been on a river cruise. Looking back over the whole trip I doubt I would do it again. The ship was nice, we had a Royal Suite on the ... Read More
We have been ocean cruising for over thirty years, taking at least 2-3 cruises a year, but never been on a river cruise. Looking back over the whole trip I doubt I would do it again. The ship was nice, we had a Royal Suite on the top deck which was ‘compact’ , you couldn’t sit on the toilet without hitting your knees on the toilet roll holder. The dining was excellent, the food variable, well cooked and stylishly presented. The Head Chef and Dining Room Manager where always available to us and extraordinary helpful and the Hotel Manager, Mr Mauricio ( I think) even shared his private supply of Piri Piri oil with me. Richard, our cruise director , was amazing. He is definitely the best cruise director I have come across in over 30 years. Always pleasant, unflappable and very amusing as well as highly efficient. He made our trip. The bar service was generally good. If I had a criticism it was that there was insufficient waiter service on the pool deck when we were sailing. Regarding the tours the concert in the Liechtenstein Palace was definitely the highlight. Some of the other were just too long. When we stayed onboard the day we had to make an unscheduled stop because of low water levels, it was unfortunate that the pool was out of action for cleaning on a day when the temperatures were 38=40C surely that could have been changed to accommodate the circumstances My main complaint was about the hairdresser who had never heard of a hot brush, didn’t have any rollers and unbelievably ran out of hairspray. I asked her why she didn’t tell me before I went, or even give me chance to go to my cabin and collect my own but she had no answer for that. As we had been moored up all day, on an unscheduled stop, I asked her why she hadn’t gone off the ship to the Aldi supermarket just across from the gangway but she told me she hadn’t had time. Firstly, I can’t believe that as I had been able to change my appointment as she had spaces, and because of the unscheduled stop and the adjusted tour timings other people had cancelled their appointments, and secondly i’m sure if she had asked Richard or the hotel manager they could have arranged for someone to fetch some. Surely she must have been aware several days before that she was running out or down to her last can? Read Less
Sail Date July 2019
Advertising led expectations that were not fulfilled. 1. Never docked near any major city attraction, 2. Going over and through other boats at dockside was difficult, 3. Long walks to buses which delivered you at great ... Read More
Advertising led expectations that were not fulfilled. 1. Never docked near any major city attraction, 2. Going over and through other boats at dockside was difficult, 3. Long walks to buses which delivered you at great distances from your attraction. 4. Cabins very small. Limited storage space for clothing 5. Staff excellent, very attentive 6. Food spotty at times 7. This would have been an excellent value for money if not for the problems stated above. 9. Cruise director superior and well organized. Having to change from one boat to another in mid cruise was difficult since it necessitated totally packing up and leaving a crew that was starting to work well with the passenger core. This necessitated working with a new ships crew who in spite of efforts to be friendly showed some resentment at the passenger switch. When docked in tandem with any Viking ship, we were not allowed to pass through their lobby. This meant difficulty transferring their ship in order to get on shore. This only occurred with Viking ships. All others allowed us to pass through their lobby. 0ther boat personnel were happy to assist with our transit. Read Less
Sail Date July 2019
We had done a river cruise 2 years ago with another company. We were completely disappointed in everything about the cruise, except for the ports of call. The tour director was detached, never around, they said all inclusive, that was ... Read More
We had done a river cruise 2 years ago with another company. We were completely disappointed in everything about the cruise, except for the ports of call. The tour director was detached, never around, they said all inclusive, that was the biggest lie ever. After that experience we were very reluctant to do another river cruise again. I had voiced my concerns with friends in Perth Australia, they said try Scenic, they had tried it and loved it. So here we were ready to get on board, nervous, a little weary and very anxious Getting picked up at the airport in a private transfer was excellent. No waiting, no fuss. The driver was friendly and helpful. Arriving at the ship, well, let;s just say we gave a sigh of relief. They actually had security, the other ship did not. We were greeted at the desk like we were old friends. The desk staff, kind courteous and efficient.. The tour director, Darinka, she is awesome, I would cruise with scenic just to have her on board again! We were told go have a snack and a drink and they will collect us and bring us to our cabin shortly. Indeed shortly was correct! Our cabin #316, was excellent, loads of storage space, huge adjustable bed, sofa, chairs, a full bathroom with a bathtub and a balcony. A chilled bottle of Champagne awaiting our arrival, fresh fruit and a wonderful butler. Our butler gave us a run down of everything in the room, how to lower the window... The cabin,clean, a mini bar well stocked and we could order room service anytime. Every day there was a daily briefing on the next port of call, dinner, drinks and any info you needed. The dining was excellent, as professionals that we are we always like to dine alone since we see so many people in everyday , here we could. It was so nice to be able to do that. The food was excellent, great choices for vegetarians, great quality, great wine choices. Every evening there was some entertainment, we danced the night away a few evenings. The excursions well planned and executed, the welcome back home with a cool towel is always welcoming. Overall, we were very happy with Scenic, we will book another cruise for 2021 with them without hesitation. Read Less
Sail Date July 2019
Scenic were recommended to us by friends that had previously done the Jewels of Europe Cruise. It truly meets their promise of all inclusive cruising. We have hardly put our hand in our wallet for the past two weeks. The onboard dining ... Read More
Scenic were recommended to us by friends that had previously done the Jewels of Europe Cruise. It truly meets their promise of all inclusive cruising. We have hardly put our hand in our wallet for the past two weeks. The onboard dining and bar service was fabulous along with all the entertainment provided. Huge range of foods available for different tastes and dietary requirements. Scenic spare no expense when organising the land tours providing several choices at each port. We had private bus transfer and usually had priority netrance to most attractions, saving the frustration of queuing. Even provide water bottles for us to take on excursions. Our cruise director, Patrik, was very knowledgeable and was always available if you required extra information or assistance. We Will definitely choose Scenic again in the future when planning our next holiday. The 'all inclusive' nature of the Scenic Cruise makes it good value as we haven't had to purchase any drinks or extra land tours. Read Less
Sail Date July 2019
One of my bucket list items and this trip did not disappoint. Even though we had to make 2 different ship changes due to the damaged lock, the crews were all amazing and handled the transitions flawlessly. We didn't lose a single ... Read More
One of my bucket list items and this trip did not disappoint. Even though we had to make 2 different ship changes due to the damaged lock, the crews were all amazing and handled the transitions flawlessly. We didn't lose a single excursion. Ships were immaculately maintained and all crew from the cabin stewards to the captains were top notch. The ships extra amenities at a small fee were exceptional offering everything from hair dressing to workout rooms to massages to laundry. Our cruise director Silvia ensured that everyone was well informed and looked after. This company provides a full service with all meals, drinks, excursions, air fare, transfers and tipping were included in our package price so we never had to spend a cent on board and oh yeah did I mention we had use of a personal butler as well - it just doesn't get any better than this. The food preparation, quality, quantity and presentation were all superb. Both my wife and myself have food allergies and the Maitre D' stopped by our table at almost every meal to ensure we were properly taken care of. A printed copy of every day's menu was delivered to our room with food items redacted on the menu that we were not supposed to eat leaving nothing to chance. Wait staff was amazing offering top rate service with a smile and good humor. Th selection of excursions ensured all people regardless of desires or abilities could be accommodated and they were fabulous with stops from small old towns to large cities (Vienna, Budapest). E-bikes available to anyone who wished to use them - free of course. Everything on board was ultra modern. Th dining room, lounge and even the cabins were well appointed and spacious. We had a balcony suite which I would highly recommend. These trips are not cheap but do not use a budget carrier go with the best use Scenic. Read Less
Sail Date July 2019
This was at the top of our bucket list and Scenic did not disappoint. They are Incredibly organized. Absolutely love there are no surprises. All staff were terrific, always smiling, always speak and extremely helpful. Cabins are ... Read More
This was at the top of our bucket list and Scenic did not disappoint. They are Incredibly organized. Absolutely love there are no surprises. All staff were terrific, always smiling, always speak and extremely helpful. Cabins are cleaned twice a day. Food was amazing as well as the wine. Great entertainment. River cruising is definitely a wonderful way to see a lot of countries as well as the highlights of each in a short amount of time. Love the tours and learning traditions of each country. I really don’t believe I would travel with anyone but Scenic. 15 day cruise is just perfect. We made some wonderful friends. Love the fact that on a smaller cruise we really feel like family. The staff tend to pick up on little things that each of us like and are at our service whenever we need or want them. Highly recommend Scenic Spaceships. Read Less
Sail Date July 2019
Scenic is a scam. My family fully regrets booking scenic Gems of Danube for my grandma’s 80th birthday. The experience was anything but “5-star”. For starters, we were not informed of the lock issue on the Danube until members of ... Read More
Scenic is a scam. My family fully regrets booking scenic Gems of Danube for my grandma’s 80th birthday. The experience was anything but “5-star”. For starters, we were not informed of the lock issue on the Danube until members of our party were already flying from USA to Hungary. Therefore, cancelling the cruise was not an option. Due to the lock issue, we were unable to board the boat and instead were bused around from hotel to hotel and stayed extra nights in Budapest. The service at the hotels did not meet our expectations (mediocre food, no spirits) and we were left spending our own money on drinks and essentials like water. So much for a “leave your wallet at home” “5-star” experience. We escalated our concerns to scenic representatives, even senior leadership at corporate, and no one addressed our concerns. Instead they kept saying “we understand” and “we are working on it” but it was all talk and no action. Overall, I would recommend that you do not trust scenic with your vacation, our experience was very disappointing and no where near “luxury”. Read Less
Sail Date July 2019
Let me start by saying that I rarely write reviews but after the poor customer service we have had to this point I could not stay silent any longer. It all started when we received notice from Scenic 24 hours before (even though they knew ... Read More
Let me start by saying that I rarely write reviews but after the poor customer service we have had to this point I could not stay silent any longer. It all started when we received notice from Scenic 24 hours before (even though they knew 3 days before they sent notice) we were suppose to be getting on the boat that the lock that was damaged and the boat could not get to our planned departure point. You have to question if this was done on purpose giving us no opportunity to cancel. Up to this point our river cruise has been a bus tour hopping from one hotel to another. The all inclusive cruise has turned into an a la carte experience with many simple amenities having to be purchased separately by us. Hence the title of my post since one of their main slogans is “leave your wallet at home”. I do have to say the Scenic cruise director has listened to our concerns but has had absolutely no backing from upper management. Our group has escalated our concerns to Scenic management in Europe, North America and Australia and recurved only empty promises that they would address our concerns. I work within the service industry myself and find the (non)response from management totally unacceptable. We planned this trip for over 24 months to celebrate my mother’s 80th birthday with 29 family members. We had thought we had picked the premier European river cruise company but that is not the case. Read Less
Sail Date July 2019
My husband and I researched and planned this trip for 2 years before deciding on a Scenic cruise due to all the online reviews we found. Being our first time in Europe and out of the country we wanted to make sure we were getting an ... Read More
My husband and I researched and planned this trip for 2 years before deciding on a Scenic cruise due to all the online reviews we found. Being our first time in Europe and out of the country we wanted to make sure we were getting an amazing getaway trip that we wanted. Not even 24hrs before our departure from the US we got an email stating that due to an incident involving a lock being broken (the incident occurring back in June) we were no longer able to board the boat in Budapest and given the option to cancel however the fees of canceling flights, already taking off work( my husband with no PTO), kennel care wasn’t worth it. Upon arriving in Budapest we still were not told of our accommodations for the next two nights. We jumped from hotel to hotel and ended up having to spend money on our credit cards because we had not planned on bringing much extra spending money due to everything being included. Upon arriving at the second hotel we asked the representative sent from Scenic about a daily allowance or what things would be included and were told that beer and wine and a dinner would be provided. We were on our own for everything else. When speaking to the corporate representatives (over the phone) we were given the run around and never a straight answer. Then spent 2.5 hours on a bus to Bratislava and another 1.5 bus to Vienna. Our “included” excursions were also effected and canceled due to this. For a “5 star” “all inclusive” trip we were given neither. After attempting to raise concerns to the corporate offices and get answers or any type of compromise we got no response and thus have taken to writing a review. I would not recommend using this company to anyone ever and am very disappointed in the customer service from the corporate representatives. Read Less
Sail Date July 2019
We signed up for a luxury river boat cruise and received a low budget bus tour. Scenic could not control the lock accident preventing our group of 29 people from loading the river boat but, they could control their reaction. Our group ... Read More
We signed up for a luxury river boat cruise and received a low budget bus tour. Scenic could not control the lock accident preventing our group of 29 people from loading the river boat but, they could control their reaction. Our group spent many hours of our vacation attempting to contact scenic representatives and scenic senior leadership to request simple things like free filtered water and information on what hotel we’d be staying in the next night. When we did receive responses, the representatives were unapologetic, had little to no information and failed to offer solutions or compromises. We did NOT receive complementary alcohol, plated dinners, butlers, laundry/ironing service, free water, or any type of monetary refund/credit. Instead we received a different hotel room every night, two star hotel buffet meals, and consistently canceled free choice tours. We spent countless hours on buses and waiting for hotel rooms to be ready. I will always remember scenic river boat cruises as the company that ruined my grandmas 80th birthday. If you’d like to enjoy your vacation, I’d suggest booking with viking river cruises, they actually treat their guests with respect (www.vikingrivercruises.com). If you do chose to book with scenic, I’d bring coins to pay for the numerous gas station bathrooms, as you are shuttled like cattle from city to city. Enjoy the smell! cheers! Read Less
Sail Date July 2019
We had the best food, crew and tours. Due to an unfortunate incident involving a damaged lock on the river, we spent the first 3 days on land in coaches and hotels which was a little tiresome and inconvenient. However, I believe they did ... Read More
We had the best food, crew and tours. Due to an unfortunate incident involving a damaged lock on the river, we spent the first 3 days on land in coaches and hotels which was a little tiresome and inconvenient. However, I believe they did the best they could under the circumstances and I personally think the cruise director and his staff did everything they could to make everyone happy. The only gripe I had was we travelled as a family of 4 and booked cabins next to each other, but we were on completely different floors during the entire land portion despite me telling them to rectify at the next hotel at the first hotel. The food on board was amazing, get ready to indulge in the most sumptuous cuisines and getting spoilt by the crew. The staff in all areas were wonderful and friendly and made us feel at home and we’ll looked after. I cannot speak more highly of the staff members we encountered. Read Less
Sail Date July 2019
My wife and I thought this was an easy way to experience Europe without a lot of pressure on us and we were right. From the start Scenic was fantastic. Pick up at airport in Budapest was the one thing we were nervous about but a Scenic ... Read More
My wife and I thought this was an easy way to experience Europe without a lot of pressure on us and we were right. From the start Scenic was fantastic. Pick up at airport in Budapest was the one thing we were nervous about but a Scenic employee was waiting for us in the arrival hall. A light lunch was being prepared for us when we reached Scenic Amber, which we were pleasantly surprised about, after being up for 30 hours. The ship was very clean and we were welcomed by Mauricio the hotel manager. The entire crew was awesome. From JJ the cruise director to the lounge and wait staff. We loved this group of people. It didn't take them long to know what our drink order was or "Egg benedict?" for breakfast. This group was truly fantastic. Food was great!! I have read some negative reviews about food and they make no sense to me. My wife is a picky eater and she was so proud of herself for all the unique and new foods she ate. Chef Istvan is very proud of his work and he should be. They make the bread on board and I had to have some every day. Great choices of fish or different meats that tied into the area we were traveling. Well done! We were on the Jewel Deck in a small cabin but it was fine. We liked the extra storage on the "shelf" next to the picture window...ran the whole length of the cabin. Very helpful in a tight room. Room was just a place to flop. Great shower though! The excursions were great. I loved having time, other than Budapest, to be able to go off on our own for at least 90 minutes. Plenty of shopping and sightseeing was done. The concert in Vienna was awesome as was Schoenbrunn Palace in Vienna, Melk Abbey, and the trip to Salzburg. Regensburg was so much better than expected. Entertainment seemed fine. We watched a little of it. People seemed to be enjoying it. My wife and I liked hanging out in the evening air on the top deck and watching the river and lights. Again, the service by this crew couldn't have been better. We wanted to take a few of them home with us. I love friendly banter and this crew is allowed to be themselves so hats off to Mauricio and JJ for that. The crew was very attentive and made sure your glasses were full if you wanted them to be. We definitely hope to go on a Scenic cruise again...maybe the Rhine next time...after we get the two kids out of college! Well done Scenic Amber!!! Read Less
Sail Date June 2019
We booked this on our travel agents recommendation, as we told her that we wanted a 5+ star experience and the best ship/company. Also, this was our first river cruise. We've done about a dozen ocean cruises on various lines. ... Read More
We booked this on our travel agents recommendation, as we told her that we wanted a 5+ star experience and the best ship/company. Also, this was our first river cruise. We've done about a dozen ocean cruises on various lines. Needless to say we were quite disappointed. Overall the staff on board was great. Super friendly, accommodating and tried really hard. The ship itself is old, dated and really needs a good cleaning and updating. The lounge area was always too hot, and all the hallways and lounge smelled like stinky socks all the time. Our room was booked in October and was one of the last balconies left at that time. It was the one directly next to the engine room and was SO noisy. We used ear plugs, but still never slept for the entire week. The Scenic App was always frustrating and didn't work well. The information given about the tours was always lacking (on the ocean cruises you can watch a TV channel that gives descriptions about the tours so you can decide what you want to do). The food was only okay. For the huge price we paid, we did not feel good value. And again, not a 5-star experience. Felt more like a generous 3-star in our opinion. Read Less
Sail Date June 2019
We chose Scenic as we were looking for a cruise that was 100% all inclusive. It turned out to be the right decision as we never once had to pull out our wallet. The only additional cost was a massage! Scenic lived up to everything we ... Read More
We chose Scenic as we were looking for a cruise that was 100% all inclusive. It turned out to be the right decision as we never once had to pull out our wallet. The only additional cost was a massage! Scenic lived up to everything we expected. Rooms were excellent and the addition of a small balcony was great on mornings when we wanted room service rather than eating at the restaurant. Food was very good with incredible selection. Tours had enough variety that it appeared there was something for everyone. For people considering a river cruise for the first time here are some pointers that I was not aware of and had I known it would have made the experience even better: 1. Don't take the top deck for a room if you are travelling in the summer. Air Conditioning works better on the lower level. Rooms closer to the back of the boat are louder due to the engine. If you like white noise then they are great. Rooms closer to the front you hear everyone passing your room. 2. Do your research on destinations along the river you are cruising on along with tours. Some of our tours were two hours bus ride before you got to your destination. My assumption was destinations would be a virtual walk off the boat. (I understand the Rhone is more like this). When it was it was a walk off the boat such as Durnstein it was fantastic! 3. Compare docking stops. On the Danube we sailed by Passau. It looked fantastic but Scenic does not stop there...… Viking does. 4. Understand how often you can be up on the sun deck on the river cruise. Depending on low bridges or locks you are limited to just the lounge area below. This is when you really want a balcony ….. or pick a different river. The channel between the Danube and Nuremburg there are many locks. Although interesting we loved being up top so that is a disappointment. 5. On Scenic you would do a tour and the boat would continue down the Danube and you would pick it up later in the day. One day we passed on the tours and enjoyed just cruising. Again look at the schedule..... this may have been my favourite day! Ultimately identify how much you want to be busy or relax and choose the right cruise based on this. 6. Beware that the success of a cruise can be very dependent not only on the staff but also who you have the luck of cruising with. With a minimum of less than 200 people if the group is fun..... you will have fun. We met many ships along our cruise and it became obvious we were very lucky with the group we had. 7. Cruise success is also dependent on whether the water is at the right height. Check months and get some statistics from your travel agents to try and ensure that you will be on the water for 100% of your trip...… or book last minute like we did. Read Less
Sail Date June 2019
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click