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371 Scenic Amsterdam Cruise Reviews

This was our first Scenic river cruise, which was advertised as a “Christmas Wonderland”. There wasn’t any Christmas wonderment about it. The only decorations were a tree in the entrance, one in the lounge and 2 foam snowflakes on ... Read More
This was our first Scenic river cruise, which was advertised as a “Christmas Wonderland”. There wasn’t any Christmas wonderment about it. The only decorations were a tree in the entrance, one in the lounge and 2 foam snowflakes on the windows in the lounge. In the dining room a small table decoration per table. That was it, no lights etc. We parked next to a few ships who were beautifully decorated, lights, Santa’s etc. When questioned staff replied that Scenic wanted christmas minimalist! Passengers went out and bought their own decorations including us to decorate their cabin and some made a point of taking them down to the table for lunch and dinner on Christmas Day. On Christmas Day the only Christmas food was a turkey at lunch as the meat option, all other food was as usual. It was the last trip of the season and the crew certainly let people know they didn’t want to be there. Some were rude, surly and forgot how to smile. The daily topping up the mini bar also slackened off towards the end with notes being left for staff requesting specific items. The food got boring, steak, fish and vegetarian every night. Not much imagination and they did start running out of stuff towards the end. But the worst was yet to come somebody began coughing in the lounge that spread like wildfire. By the weekend after Christmas half the boat was sick. By the time we got to Budapest a doctor was called to 3 people with one going off to hospital by ambulance. At no time did we hear an announcement regarding respiratory hygiene or to remind people to clean their hands. They did put extra hand sanitizer stations into the lounge but no accompanying notice. We would not recommend Scenic to anybody and will not be travelling with them again. Read Less
Sail Date December 2019
We have done previous Scenic River Cruises and loved them. We wanted to immerse ourselves in all things European Christmas with the luxury of scenic. However Scenic didn’t provide anything Christmas on this cruise. Lacking Christmas ... Read More
We have done previous Scenic River Cruises and loved them. We wanted to immerse ourselves in all things European Christmas with the luxury of scenic. However Scenic didn’t provide anything Christmas on this cruise. Lacking Christmas decoration, no special Christmas Eve dinner and no special Christmas Day festival. Very disappointing. This cruise was at the end of the season and Scenic Crystal was changed to the Scenic opal but they could have been better prepared. The linens, towels and pillows were worn out but it was the last cruise of the year. Then some of the staff had to leave before the end of the cruise due to visa issues but they were not replaced, so the last couple of days service was disrupted making waiting to be served at dinner unacceptably long but the staff did their best. The ship and staff were lovely but Mr and Mrs Scenic stole Christmas. Dining is ok. Not much variation but of a good standard and any dietary requirements are met if you request them Onboard activities for this cruise was limited unlike the peak season river cruise. Just remember at Christmas most of the shore towns are closed so there are a lot of sailing days I would still recommend a Scenic river cruise just not one at ChristmAs Read Less
Sail Date December 2019
For the most part, I have good words and praise for the actual cruise ship staff. They could not fix or be held accountable for things beyond their control, chiefly the marketing of what this cruise was supposed to deliver. The ... Read More
For the most part, I have good words and praise for the actual cruise ship staff. They could not fix or be held accountable for things beyond their control, chiefly the marketing of what this cruise was supposed to deliver. The cruise is billed as a Christmas market tour. But let’s put this promise to test. Day 2 involved a departure from AMS at 13.00, so what do you really see of Amsterdam Christmas markets? Essentially nothing. The main Christmas market does not yet open until mid December, plus the ship leaves mid day so you barely have time to either do the bus ride, spend maybe an hour and half “discovering” Volendam/ Edam, or take a one hour canal ride so you can be back on the ship in time for departure. Day 3. We didn’t arrive to Cologne until 13.00 but can’t disembark until well after 15.00. We are a good distance, at least 45 min walk, to the first Christmas markets by the cathedral. And these markets are not nearly the better ones truly worth seeing. The time is limited because of the need to get back on before 22.00 departure, but I will be generous and say that this opportunity represents the only decent opportunity to see a Christmas market without needing to strap on skates. By the way, cruising through the Rhine during the section loaded with castles sounds lovely until you understand that you will miss most of them due to the “surprise” that the sunset is about 16.00 hours. Must not be a well- known fact, that it gets dark, for the Scenic schedulers. So this part of the trip was not very interesting. Day 4 Kolblenz/ Cochem. I did not go to the Kolbenz, preferring not to spend the majority of my day on bus. I left the boat at Cochem, after the ship arrived, and had barely an hour and a half before needing to be back on the boat. So much for seeing anything. Day 5 Heidelberg – We probably had about 2 hours, by the time you subtract bus travel time, to see anything in this town. When we arrived, the Christmas markets did not open for at least another half hour. Plus, it is Sunday and if anyone in your company knows anything about Germany, then they will know that pretty much EVERYTHING is closed on a Sunday. So, we got to see a lot of closed stores. By the way, we were in the “slow walk” group and our tour guide just motors along at a speed not suitable for a slow walk group. Day 6: Skipped this one because again, it was not worth it. Didn’t fly half way around the world just to get stuffed in a tour bus and see nothing. The time allocated for Baden-Baden was very small, especially compared to the bus time. Day 7. Ironically, and by accident, I managed to get about 4 hours in Strasbourg. To the cruise director Alex’s credit, did organize 2 outbound shuttles and 2 return shuttles to a tour bus area within a 20 minute walk to the city center and the Christmas markets on the night between day 6 and 7. It was a very nice evening, even if organized on the fly, with many people from the ship taking advantage of the opportunity. What happened next was yet another failure by Scenic. This was supposed to be the official day in Strasbourg, the home of Christmas markets for Europe. Cruise director Alex explained that because traffic can be bad on the Rhine and some locks can cause delays up to 8 hours, the ship was going to relocate the night between day 6 and day 7. Last I checked, Scenic should know this and not be “surprised” by traffic on the Rhine. So, the results were brutal. By moving the ship, we got on the bus on day 7, spent just over an hour and a half being driven back to Strasbourg. During the drive, the guide said, “Oh, and if we get there before 11, we can go inside the Cathedral.” What time did we arrive? Just after 10. But where we were parked was a good 45 minute walk, if you are fit, to get to the cathedral, which is the center of the markets. The group my wife and I were walking with was chosen specifically as the “slow group” due to the age and mobility of many of the guests. Despite this designation, the guide kept walking too fast, leaving many of the group far behind. At one point, I hustled two blocks to find her, passing many people in our group. I caught up with her and said in French, English, and Spanish that she was going way, way too fast for her group. She said she will slow down, but by the time I got back to me wife, the guide was a ghost. We were to told to meet back at the clock in front of the post office in the center square, opposite of the cathedral at 12.10 exactly or risk missing the bus back to the ship. By the time most people arrived at the cathedral, it was essentially 11 am….so is 1 hour and 10 minutes what you can realistically call a Christmas market visit for Strasbourg? The pickup point for the bus back to the ship was slightly closer and took just over a half hour to walk to in order to board the buses back to the ship. So, we spent 3 hours in bus time, maybe an hour and a half to “see” Strasbourg Christmas market before getting back on the boat. In short, what Scenic advertises as possible for a Christmas market cruise does not reflect reality. The amount of time spent in these markets is a pittance compared to the sales pitch of your cruise. It’s an exercise in misrepresentation. Lastly, and I know I write this from US perspective, Scenic does not advise clients about a reasonable level of physical fitness / agility that will be required in order to enjoy their touring opportunities. The crew tried to make some accommodations but they clearly can’t fix what is on shore. Scenic Cruises has a duty to advise people about mobility issues they might face in order to make an informed purchase decision. The so called day in Strasbourg brought this issue into the sharpest of focus, although the other days were failures too. And even without mobility issues, the possible time to spend in these cities in markets were negligible compared to the way Scenic markets these tours. Read Less
Sail Date December 2019
We did not stay in Amsterdam before boarding the Ship. We were met at the airport by a Scenic representative which gave us an opportunity to meet and introduce ourselves to other guests. Our cabin was great with enough storage to store ... Read More
We did not stay in Amsterdam before boarding the Ship. We were met at the airport by a Scenic representative which gave us an opportunity to meet and introduce ourselves to other guests. Our cabin was great with enough storage to store away all of our belongings, although our cabin was mainly used for sleeping. Our cruise director, Alex and our hotel manager, Djordje could not do enough for us. The whole crew from bar staff to cabin staff were very professional, friendly and all had a great sense of humour. All of our excursions were amazing, well organised and made easy. We decided to change one scheduled excursion, and even this late change was made easy. Nothing was too much trouble for any staff member. The Salzburg tour and lunch and special concert at Zistelalm was memorable. Thank you for the snow! A special mention to Milan, the wellbeing coach. On the days where an early start was not called for he led a yoga/stretching class which was very welcomed (not only for the bike riders) The gym onboard was available at all times and the salt room was a very welcomed spot on many occasions. The choice of excursions/tours available were very varied and the local tour guides we had were knowledgeable and depending on the tour, made it fun. We were apprehensive at first, being first time cruisers, but we could not have chosen a better trip as our 'first' (not sure how other cruises in the future can measure up to this one) A special thank you to the Hello World representative who organised the cruise for us, the cabin choice was great. We are very happy we chose Scenic and we recommend it to everyone. Great value for money! Read Less
Sail Date November 2019
Our first cruise with Scenic was more than I imagined it would be. Friends had travelled and spoken very highly of their experience with Scenic but nothing anyone says can prepare you for the reality. From the second we stepped on-board ... Read More
Our first cruise with Scenic was more than I imagined it would be. Friends had travelled and spoken very highly of their experience with Scenic but nothing anyone says can prepare you for the reality. From the second we stepped on-board Scenic Opal we knew we were in for a very special 15 days. Every single detail had been taken care of - there was nothing we had to do except choose our drinks and meals, and occasionally choose which excursion we'd like to do.  This was just the holiday we needed. I cannot speak more highly of the staff - they were amazing. Every staff member on board was professional from start to finish, and always courteous and friendly. Our Cruise Director, Alex, was an absolute hoot! He is the perfect person for this important role.  We loved our cabin, everything we needed was provided for us, down to the space under the bed to stow all our bags!  We unpacked and shoved the bags away for two weeks. Bliss! The joy of cruising so close to stunning landscapes, gorgeous villages, and a misty morning spent gliding gently past a little village - these are priceless memories for me. I could go on and on .. and on, but go do it for yourselves, it really is a most fantastic experience. We are already planning our next Scenic trip Read Less
Sail Date November 2019
We were met at the airport by a Scenic representative that got us shuttled to the spaceship and from that point on, we were very well looked after by all of the Scenic staff. All of the staff were wonderful. Our cabin and its amenities ... Read More
We were met at the airport by a Scenic representative that got us shuttled to the spaceship and from that point on, we were very well looked after by all of the Scenic staff. All of the staff were wonderful. Our cabin and its amenities was great. We loved how the balcony became part of the room by folding back the glass partitions and lowering the top glass on the balcony rail. It was a wonderful addition to the room on the sunny days were were travelling in November! Alex, our Cruise Director was the best. He was attentive to all of the passengers, he was innovative with his talks, he was very organized, he was able to deal with all of the different passengers with ease and he made our trip fun! All of our excursions were amazing! It was great that we could choose how we wanted to travel ie. coach with guide, walking with guide or without or biking. A mix for all! The enriched excursions for everyone were a "once in a lifetime" experience like the Viennese Orchestral concert and the Salsburg dinner and musical. Wonderful!!!! The itinerary was very good. We loved travelling and seeing 5 different countries. We have often heard how wonderful river cruises are and now that we have experienced one, we would absolutely encourage anyone to go on it and we are very happy that we chose Scenic! Read Less
Sail Date November 2019
We chose this cruise to celebrate our 30th Anniversary and we had a really good time last year on the Seine River cruise. This trip was a completely different experience for us, we were disappointed with some of the elements of this trip. ... Read More
We chose this cruise to celebrate our 30th Anniversary and we had a really good time last year on the Seine River cruise. This trip was a completely different experience for us, we were disappointed with some of the elements of this trip. The first sign that this cruise was going to be interesting (cursed) was the ship was changed 2 days before our departure date. Hmm, what was wrong with the Jade (our first intended ship) I wondered... Next, the restaurant located on the 57th/58th floor of the Eiffel tower which we were supposed to go for dinner was closed for renovations (since September 2019) and (the incompetent personnel at Scenic did NOT inform us of the change in September as they should have) and did not give us the chance to change our plans while in Paris. It was only due to a very nice couple from Australia wanting to switch with us, that we had the opportunity to go to Lido de Paris (a cabaret club) instead. We had a great time there..NOTE to Scenic...you people should describe the cabaret club MUCH BETTER than you do in your brochures. The restaurant food on the river boat should have been a bit more of a German or Austrian style (be authentic too and LESS SALTY), we were disappointed with some of the meals (dinner and lunch) that were prepared. Some of the meats were overcooked to the point where you could not cut the meat at all; it was like shoe leather. The service in the restaurant declined as the trip was coming to the end. It was harder to order a second cup of coffee at breakfast and we felt that every breakfast was rushed due to the early starts of the morning excursions. We had to wake up early in the morning, rush to eat breakfast and then we still had to wait for the tourist areas to open anyway and by that time other cruise company's buses had arrived to see the same attractions. Some of the attractions were not that interesting, i.e.; Cologne cathedral, it dominated the town and it seemed all there was in the surrounding area were expensive shops. Also, some of the attractions had a NO PHOTOGRAPH policy which was a huge disappointment. The previous year's trip in France allowed us to take as many pictures as we wanted to within the chateaus. One day the cruise director had bragged that Viking Cruise lines had 2 river boat accidents so far in 2019 and that night the pilot house that controls the boat was not lowered enough on our ship and it collided with a bridge which then threw off our whole schedule for the next day. I think Scenic needs to train their employees concerning clarifying the departure times for the excursions and just generally speaking to the ship's guests in a non-condescending manner when we were posing questions to the Scenic employees. Also, we were told the bus would not be held for us the next time for the next excursion since we were late by JUST 1 MINUTE (the cruise director should have made it clear the day before what time the line up started and what time the buses actually departed...as I said, they should hire people who can speak English much better or BE DETAIL-ORIENTED enough to put enough information on the daily Itinerary). We ended up sick with a cold as did a number of guests on the boat due to the ship crew's inability to isolate the sick people from the healthy ones and we noticed our boat was not kept as warm as the other Scenic boat (the Opel) when we had to cross through it as we walked inside to get to the dock for an excursion. The housekeeping for the cabin could have been much better, our attendant did NOT understand a word of English because we had requested a few items (eg. more pillows) and it was our butler who had to intercede on our behalf in order for our requests to be fulfilled. The cabin could have been cleaned better on some days, i.e.; face cloths that were to be taken away that morning were still under the sink when we returned from our excursion when we returned for lunch, new towels and sometimes soap were replaced. The last part of the excursion in Prague was wonderful, our guide Tomas made the trip in the Czech Republic a great experience but again something that Scenic FAILED TO MENTION, was the bus trip was 8 HOURS LONG (it included 2, half hour washroom breaks and a 1 hour lunch break). We thought it would have been easier if we could have taken a high speed train to Prague from Budapest so a whole day of travelling could have been reduced as we did between Paris and Amsterdam at the beginning of our trip. In conclusion, we are seriously considering NOT going on any more Scenic river cruises in the near future due to the issues we encountered on this last cruise and feel we did not get full value for what we spent on the river cruise. Read Less
Sail Date October 2019
Everything was well planned and executed. The ship was spotless, the food was amazing, plenty of choices, the breakfast and lunch buffets were well stocked, hot things were hot and cold things were cold. Dinner was an event every night. ... Read More
Everything was well planned and executed. The ship was spotless, the food was amazing, plenty of choices, the breakfast and lunch buffets were well stocked, hot things were hot and cold things were cold. Dinner was an event every night. There was something for everyone. Special requests were honored. We didn’t use room service but I was told by people that did that it was also very good. The wait staff were very curtious and professional. The common areas were well layed out and always clean. The cabins were also well layed out and well appointed. The housekeeping staff were excellent There was good selection of excursions, all of the excursions we did were excellent. We also liked the all inclusive idea. No surprises at the end of the trip. The selection at the bar was very good all name brand alcohol. Great atmosphere in the lounge area. I would highly recommend this cruise. Read Less
Sail Date October 2019
We chose scenic as they are supposed to be one of the best. So, the positives - NIce looking ship, cabins comfortable if a little small, good bathrooms, - Staff on the whole are excellent and work very hard. - Pleasant lounge ... Read More
We chose scenic as they are supposed to be one of the best. So, the positives - NIce looking ship, cabins comfortable if a little small, good bathrooms, - Staff on the whole are excellent and work very hard. - Pleasant lounge area. -Good selection of excursions. - Good entertainment when there was some. The Negatives - It was the worst food I have had on any cruise ship. It looked pretty but was not very good. The vegetable were invariable undercooked and inedible.We were served undercooked fish, uncooked pasta, food either under or over seasoned. All desserts seem to come with squirty cream. We had maybe 5 good meals out of 14. It advertises 4 dining venues..this is not so. There is the main Crystal dining room (1) within which it seems that there is a table they call La Rive(2) for the people in the superior cabins . Portobellos (3) is in a separate area of the lounge. You get 1 evening invitation for this set menu which got very mixed reviews on board. They have a very (1 dish) limited lunch buffet. The River Cafe(4) is, in effect a glass cabinet by the bar where they have a 2 squares of dried up sandwiches (usually ham and cheese), panini of the day which was so dry it just crumbled away when I bit into it. A wrap (the best of the options) and some small dessert options. - Butler Service- In reality there are a couple of people who you could call if you wanted say, more hangers. Most of the time they act as waiters. Numerous people we spoke to were not even aware of how to call them and had never seen them despite being told that they would come and introduce themselves on arrival. - The excursions were OK but the city tours were painfully slow and generally only offered a limited view. eg. Cologne tour consisted of standing at 4 or 5 points around the cathedral and pointing out the train station(next to the cathedral) - The cruise director was quite amusing in his talks but if you asked him anything outside of that he was not over helpful. - Entertainment was limited and we all felt that maybe some quizzes (there was 1) would have been good. All in all I would not travel with scenic again. I think they are overpriced for what you get. We also always seemed to have the worst docking compared to other lines. If you like to drink then there are unlimited drinks which you can indulge 24/7 and some people clearly did. Just to finish by saying practically everyone on the ship was ill with a flu type illness. Apparently the previous cruise also had the same problem. This does beg the question how clean everything is. Not helped by there being only 1 public toilet. Read Less
Sail Date September 2019
Scenic Jasper - Jewels of Europe cruise from Amsterdam to Budapest 30/9 (not 25/9) We chose Scenic as they are supposed to be one of the best and this bucket list trip was a treat for my husband who had just celebrated his 70th ... Read More
Scenic Jasper - Jewels of Europe cruise from Amsterdam to Budapest 30/9 (not 25/9) We chose Scenic as they are supposed to be one of the best and this bucket list trip was a treat for my husband who had just celebrated his 70th birthday. First of all, let me say that it is a very nice-looking ship and obviously quite new with nice décor and furnishings. WE had a balcony cabin which was very nice and comfortable with everything you need. The bathrooms are quite spacious and well designed. The majority of the staff are very good and helpful. The fact that it is all inclusive is good especially for those who want everything organised for them and who like to drink. We found our cruise director to be great at the port talks but not very helpful if you have an issue with something. He was quite dismissive and made light of anything. The selection of excursions was very good on the whole and the guides were very nice, well organised and informative. The locations of most of the tours were very good. However, some were not so good and were very drawn out spending too much time in limited locations within a town and wasted time just waiting to be picked up. We also missed some of the lovely river scenery as we were taken by coach to some destinations. We, and others, had issues with the so called “butler” service. Most people never encountered one. Scenic make a big deal about having a butler at your service. There were 2 for the whole ship for most of the cruise. They advertise “each ship is appointed a team of expert butlers, your private butler is there to make your time with Scenic truly wonderful“. A team of 2 for 160+ passengers?! The majority of their time they act as waiters, albeit in a different uniform Most of the so called “butler duties” are undertaken by the (very good) cabin attendants. The on-board entertainment was very limited and nothing special. There was some good entertainment provided by local artists but timings were not always ideal. You should have been able to see the entertainment on the TV in your cabin but it was rarely working. The food was one of the biggest issues we had. It was certainly not 5* luxury food. It was sometimes very nice, sometimes not good and most of the time, distinctly average. The descriptions were often inaccurate and what was served bore no relation to them. Invariably it was not hot enough and the vegetables were usually undercooked. Breakfast was probably the best meal but even this was generally luke warm. Meal timings are restrictive and inflexible. “Open” seating from 7pm -9pm means that you find your own table but if there are more than 2 of you and you go in after 7pm you probably can’t sit together. We were also told that if we went in after 7pm we may not be able to have a starter or soup!! Scenic advertise 4 dining options whereas in reality there is only 1. Table La Rive is only for those in a superior cabin. Portobellos is by invitation, only once, and by all accounts not as good as hyped. We missed our slot owing to ill health and were not invited again. The River Cafe (“you'll find an array of options”) is, in effect a glass cabinet in the bar where they have a very limited choice of couple of dried up sandwiches and some cakes. No Gelato as advertised. The “vast room service menu“ was very limited unless you were in a superior cabin. I ordered a light breakfast twice and it was wrong both times. The wine was average and they seem to push the ones they want you to have and are sometimes reluctant to give you what you want. This is the “luxury dining experience” you pay for. A lot of people on our ship were ill during the cruise. It was a very nasty cold/flu/cough virus that most people seemed to have. Everywhere you went people were coughing. My husband and I both got it after a week and were unwell for the rest of the time and for 3 weeks after. I understand that if someone gets on board with a virus it is difficult and we were reminded to use the anti-bac but there were no other measures taken, no signs of extra cleaning/disinfecting. No-one admitted to there being a virus and a disembarking guest from the previous cruise said that it was the same on that one. Clearly no thorough cleaning in between cruises either. At the end of the cruise you are given a limited opportunity to complete an online survey on board but only on the last day of your cruise. Ours was “unavailable“ whenever I tried. I wrote a letter to Scenic UK on our return and received a response eventually that did not address many of my points outlined above for which I gave comprehensive details and examples. They initially ignored the fact that there was a virus was on board but finally admitted that some people did “have a cough”. They completely refuted that the food was substandard even giving me some percentages from the “unavailable” survey. When I disputed this, the figure quoted was different on the next email. They have also refused to give me the questions asked on the survey. The answers I did get are dismissive, evasive and very unsatisfactory. It is clear that Scenic do not like being criticised at all and will not accept any negative feedback. When we booked, we thought it would be a real treat to have a bit of luxury with our hard earned pensions as a special treat. Alas, this did not turn out to be the case and we are bitterly disappointed with them as a company. I would do another river cruise but not with Scenic. I agree with other reviews I have read that they are perhaps ‘style over substance ’,overpriced and do not live up to their claims. . Read Less
Sail Date September 2019
Scenic booking agents were attentive. We arrived in Amsterdam two days prior to boarding the Scenic Opal. We would recommend doing this as Amsterdam is a beautiful city with much to offer. We chose Scenic because it was all inclusive. ... Read More
Scenic booking agents were attentive. We arrived in Amsterdam two days prior to boarding the Scenic Opal. We would recommend doing this as Amsterdam is a beautiful city with much to offer. We chose Scenic because it was all inclusive. The vessel was clean. The staff were very attentive. The food good. The free choice shore excursions, almost three a day to choose from, were well planned and organized. Tour groups were broken down into groups of no more than 20 people. The Scenic travel app on our cell phones were tethered to our guides speaker system, so we could hear what they had to say without straining. If we could change anything about the tours, perhaps a little more free time in each town would have been nice. On board the vessel, as it cruised down the Rhine, we could also use the Scenic app to inform us what towns, villages and castles we were passing. I recommend Scenic. Read Less
Sail Date September 2019
Great service from housekeeping to the cruise director and captain. Waiters were top-notch and worked extremely hard. Food was very good as were all the drinks. Scenic also hosted a private concert for the passengers at a palace in ... Read More
Great service from housekeeping to the cruise director and captain. Waiters were top-notch and worked extremely hard. Food was very good as were all the drinks. Scenic also hosted a private concert for the passengers at a palace in Rastaat. The Tailormade App made sailing really interesting, particularly down the Rhine Gorge. We sat on top, enjoying the sun and the incredible scenery while the app told us details about the castles and towns we passed. Waiters went up and down the stairs bringing drinks and you barely had time to finish one before they were asking if you needed another. We used the laundry service, placing our bag of laundry on the bed before leaving for a morning excursion. We got the laundry back expertly folded before dinner that night. If I had one complaint it is that the ship seemed to dock a long way from wherever the excursions were resulting in bus rides. This shortened our stays on shore. All in all, I recommend Scenic 100%. Read Less
Sail Date September 2019
Our friends chose this cruise and asked us to join them. We did this exact same cruise with Scenic 2 years ago. The cruise is amazing starting on the Danube and finishing on the Rhine. The scenery is spectacular. It's all ... Read More
Our friends chose this cruise and asked us to join them. We did this exact same cruise with Scenic 2 years ago. The cruise is amazing starting on the Danube and finishing on the Rhine. The scenery is spectacular. It's all inclusive. All excursions are exceptional. Most of the buses are owned by Scenic are very clean with professional drivers. We thought the groups on the free choice tours were rather large and could be smaller. The Scenic app loaded on your phone was used by all of the guides. The system needs some serious fine tuning as it was problematic on most of the tours. Several choices were available at each stop with three Scenic Exclusive Enrich experiences that were exceptional. One at Vienna Palais Liechtenstein, one at Passau/Salzburg Sound of Music and one at Marksburg Castle. Breakfast and lunch are buffets. Dinners are fine dining or room service is available. Service is excellent and the food is very good. Red or white wine was served with every lunch and dinner. Daily wine selections are just okay, nothing exceptional. Most passengers were okay with the wine that was offered. The cruise director was excellent with a great sense of humour. The complimentary Wi-Fi was not very good even when there was apparently strong signal strength. It was so bad that the Scenic cruise surveys could not be completed on board at Amsterdam. Scenic blames the bad Wi-Fi on Europe. Here are the negatives. We started on the Jade and had to switch to the Jasper at Regensburg. The river was too low due to dry conditions. It's the nature of the beast so take it in stride. When you book a year in advance it is impossible to forecast river water levels. On our first cruise we were fortunate and stayed on the same boat from beginning to end. On this occasion it was an 8 hour bus ride from Passau to Regensberg. There was a minimal effect on our schedule. Here is the biggest concern. Passenger illness on the ship. There will always be ill passengers on every cruise typically passing some type of flu virus on to most of the passengers. Five days in to the cruise I became very ill. I did everything to prevent contamination of other passengers. All passengers are in confined spaces therefore good hygiene practices especially by sick passengers are imperative. Controls are never enforced by the ship and are ineffective resulting in most of the passengers getting sick near the end of the cruise as many are coughing out of control. Some our bedridden. On the last same cruise many people were bedridden for days. My wife and I were both very sick on the last cruise and I was very sick on this cruise. Let's just say there is little enjoyment when you are sick on your long awaited lifetime cruise experience. We are of the opinion that the germs are transferred during the buffets and by passengers coughing openly all over the ship. It's really sad to be on a trip of your lifetime and get sick once but twice is too much especially on the same Cruise Line! You need to decide is the risk of illness worth booking the cruise. For my wife and I we are done with cruising. I can stay home and get sick for free. I suggest that passenger illness will eventually bring the cruise industry down as most cruise lines seem oblivious to finding solutions. The ball is now squarely in their court! Read Less
Sail Date September 2019
Travel Agent, presentation, word of mouth led us to this choice. Food choices and quality of food reputation were factors.. All inclusive pricing which is a real bonus. No “nickel and diming”. Staff very approachable, ... Read More
Travel Agent, presentation, word of mouth led us to this choice. Food choices and quality of food reputation were factors.. All inclusive pricing which is a real bonus. No “nickel and diming”. Staff very approachable, friendly, and professional. Cruise Director was fantastic. We took the Budapest-Amsterdam cruise and really appreciated the options. Suggest one varies outings... you see one gold filled cathedral you’re... Same for castles. Do choose the concert and castle dinner experiences; you won’t regret it!!! We also experienced quality entertainment from professionals who excelled! Would definitely travel with Scenic Hints: Landry Service is worth while. First and last dinners were semi-dress up but casual otherwise. Our room was on the lower deck and was small, so might consider an upgrade at another time. But you only sleep there. We had to switch vessels once due to low water. Staff and Cruise Director handled it well. Passengers were a mix of Australian, Canadian and British. We made many friends as a result. Our room was very clean and studiously clean thereafter. Bar and wait staff were/are friendly and efficient. Read Less
Sail Date September 2019
We started sailing on the Scenic Ruby but due to low water changed to the Scenic Crystal. I didn’t realise there were water level issues and its a lesson for all to note that. We were lucky to have a scenic boat coming the other other ... Read More
We started sailing on the Scenic Ruby but due to low water changed to the Scenic Crystal. I didn’t realise there were water level issues and its a lesson for all to note that. We were lucky to have a scenic boat coming the other other way and passengers simply changed. We had an excellent cruise director Alex who managed the lot. The facilities were excellent on every level of accommodation, some complained about smash showers in the lower floors We were on for 15 days and that was my limit. The ruby had better service that the crystal but the Crystal was a better boat My lessons are -Pack light, most people didn’t dress up, and laundry was quick and reliable -Check out water levels before you travel and get insurance -See which boards have Alex as cruise director -DOnt feel obliged to go on every tour, it was exhausting Read Less
Sail Date September 2019
Our travel agent recommended Scenic. The all inclusive feature made it attractive and a great choice. The ship was top of it's class, clean and well kept. The staff could not be beat, friendly, professional and always pleasant, ... Read More
Our travel agent recommended Scenic. The all inclusive feature made it attractive and a great choice. The ship was top of it's class, clean and well kept. The staff could not be beat, friendly, professional and always pleasant, remembered everyone's names and you never lacked for refreshments. The shore excursions were great but often exhausting and challenging for those with mobility issues. The dining area was large enough but an improvement would be to have reserved tables for dinner. We found the food was often not hot, small portions and lacked that "wow" factor. The "TailorMade", the excursion communication system, needs improvement. It's heavily promoted but has lots of flaws. It's not friendly for the age group Scenic promotes, seniors. The concept is good but goes mute in the castles, range is limited, constantly needs charging and too many choices in the menu. Even the tour guides don't like it. But it was still an amazing time. Read Less
Sail Date September 2019
We loved the length of the trip...18 days. When you have a long flight you want a long itinerary. The staff was friendly and attentive. Most of the excursions were top notch. Staff was constantly at work to make sure everything was as ... Read More
We loved the length of the trip...18 days. When you have a long flight you want a long itinerary. The staff was friendly and attentive. Most of the excursions were top notch. Staff was constantly at work to make sure everything was as clean as possible. Musicians and dancers who were brought onboard were very talented and we enjoyed them very much. Unfortunately the dance floor is so tiny when there was a disco night you were taking your life in your hands trying to dance. Food was good, dinner was for the most part fine. I thought the choices at the buffet lunch were more interesting but that's just me. Enjoyed the excursions we went on but one. It was to a winery. The guide sent some of us down to the cellars in a large elevator, the rest took a stairs. When we got there the guide and the rest of the group were no where to be seen. We struck out in the dark caverns on our own just trying to get out. We finally made it about 5 minutes before the bus was to leave. So we got no tour nor the wine tasting. Not up to Scenic's usual standards. It was an odd venue. Cruise director Sylvia was very efficient. Read Less
Sail Date August 2019
American's have not really discovered this Austrailian based cruise company, but we were lucky to find this river cruise while searching for last minute deals on line. We are experienced cruisers and thought why not try something ... Read More
American's have not really discovered this Austrailian based cruise company, but we were lucky to find this river cruise while searching for last minute deals on line. We are experienced cruisers and thought why not try something different. We ended up having the experience of a lifetime and enjoyed all the benefits of a first class all-inclusive cruise. Yes, we were in the minority (we were only two of 14 Americans on board, versus about 75 Austrailians and 60 Canadians) but that proved to be an advantage. It was nice to escape the political noise in our country and get some other perspectives from those outside the daily fray. We ended up sailing on a 15 day itinerary from Budapest, Hungary to Amsterdam and were given first class treatment all the way. Even though we elected to arrive in Budapest several days before embarkation without buying Scenic's pre-departure package - they still picked us up at the Airport and drove us to our chosen hotel for no extra charge. Very few cruise lines do that for you. Our embarkation in Budapest was seamless and Scenic had the premier docking position in Budapest so we could enjoy beautiful nighttime views of the Hungarian Parliament building and several beautiful bridges our first night on the river boat. Disembarkation was also a snap and Scenic even had someone meet us at the Amsterdam airport to guide us to our airline's check-in area. So nice. Food and drinks flowed freely on board with no restrictions whatsoever. We had specialty coffees and drinks at our disposal night and day and a fully stockied mini-bar that was replenished immediately. The wine selections for dinner and lunch were truly memorable and designed to complement the deliciously prepared meals. I was very impressed by the freshness of the fruit, vegetables and salads - not always the case on many cruises. The included excursions and enrichment activities were first class and I feel they had the connections to get us into some of the best places to visit. For example, our private concert at Palais Lichtenstein in Vienna was just beautiful. Another highlight was attending a performance at the Spanish Riding School in Vienna as well as an evening tour and dinner at Marksburg Castle in the beautiful Rhine Gorge. E-bikes were available for each port and we totally enjoyed touring various cities using them. We often saw Viking Ships docking at the same ports and doing some of the same tours, but I often felt sorry for them as we seemed to have the preferred times and better guides. I don't know how Scenic does it - but they do. My only caveat would be in regard to cabins. Because we did a last minute lower-priced booking, we were only able to book one of the smallest cabins with no balcony. Although the room was very clean and well appointed, for such a lengthy cruise, we wished we had been in one of the larger balcony suites. I wouldn't have minded the small cabin for a five to seven day cruise, but after 15 days I was tired of our small shower and the minimal room in our cabin. But that was a choice we made and of course we saved over $3,000 a person in the process. Just be warned - small cabins are small!!! One final point - our on-board tour director was fabulous. Very organized, clear and well versed about all our destinations. I know that my husband will never sail any other way than all inclusive going forward and we would definitely choose Scenic for our next cruise. Read Less
Sail Date August 2019
We had friends who have traveled with Scenic and they all said how great it was.. So we tried it and it was beyond our expectations. Our room was great and we loved the fact that your room felt bigger by leave the sliding doors open and ... Read More
We had friends who have traveled with Scenic and they all said how great it was.. So we tried it and it was beyond our expectations. Our room was great and we loved the fact that your room felt bigger by leave the sliding doors open and you could sit on the deck and not have the window open or have it open however you wanted. There was lots of closet space and a few draws to store all of your stuff. The butler service was really good. They were very accomadating. Entertainment was very good. And choice of shore excursions is very good. The staff in the dinning room were great after a couple of days they knew which type of tea you drank and which wine you favoured. The desserts were my personal favourite being a sweet tooth. If you did not see what you wanted you just had to ask. You could also go to the main deck and find a different choice at the smaller eating area.you could get food anytime you wanted with room service also. Tea and coffee can be brought to your room every morning and you can have your fridge stocked with white only or red only or beer only or your favourite pop.just ask.There is as much or as little as you want to do. I would not have a problem recommending Scenic to my friends. Read Less
Sail Date August 2019
We chose this cruise because of its inclusivity. Once we boarded and for the duration of our trip we did not have to worry about money (except for souvenirs). We thoroughly enjoyed the experience, from the greeting at our arrival to the ... Read More
We chose this cruise because of its inclusivity. Once we boarded and for the duration of our trip we did not have to worry about money (except for souvenirs). We thoroughly enjoyed the experience, from the greeting at our arrival to the smooth transition when we left the boat at the end of our journey. The staff were experienced and helpful, the food was top notch, the excursions well planned and the enriched excursions were superb. I cannot day enough good things about this trip. It was our first river cruise and a great success. We are already planning our next river cruise and it will be with Scenic again. The length of the cruise was just right. For our first cruise it was the best. It gave us a taste of the life style. We spent three days in Amsterdam before the cruise and it was easy to transition from the hotel to the boat. At the other end we spent three days in Budapest after the cruise and the staff made the transition from the boat to our hotel seamless. High praise for the cruise line and the staff. Read Less
Sail Date August 2019
We chose this cruise at the last minute and did not really know what to expect. After a long flight we embarked the ship in Amsterdam with a minimum of fuss and found what should have been a hectic experience very smooth and welcoming. The ... Read More
We chose this cruise at the last minute and did not really know what to expect. After a long flight we embarked the ship in Amsterdam with a minimum of fuss and found what should have been a hectic experience very smooth and welcoming. The staff aboard “The Pearl” were nothing short of fantastic and really made our cruise the experience of a lifetime. The cabin is small but very comfortable and the onboard amenities plentiful. We really enjoyed the the small ship experience especially the all inclusiveness. Our every need was catered for. The itinerary was extensive and we found that the experiences included of the highest quality. The food was of a high standard and plentiful, we wanted for nothing In that regard. The staff really were exceptional on our cruise and my praise really doesn’t do justice to their hard work and motivation. I can recommend Scenic enough for introducing us to the wonders of Europe. Read Less
Sail Date August 2019
Scenic was recommended by my sister-in-law who is a travel journalist. We had a great meeting with Scenic personnel at the Ottawa Travel Show. We chose to include three extra days at either end to visit Amsterdam and Budapest in a ... Read More
Scenic was recommended by my sister-in-law who is a travel journalist. We had a great meeting with Scenic personnel at the Ottawa Travel Show. We chose to include three extra days at either end to visit Amsterdam and Budapest in a little more depth than the cruise would allow, The cruise itself was beyond my expectations, every possible scenario was planned and executed perfectly, so that the excursions had every detail taken into consideration. The on board experience was as perfect as could be. Every meal allowed for many options. We very much enjoyed the relaxed atmosphere as all meals. The lounge and bar were exceptional, with no charge drinks, snacks and coffee or tea the entire way. Info sessions were held every evening before dinner where we had a chance to go over the days activities and better understand the plan for the next day. The entire staff, from the room attendants to the head chef were available and helped ensure that every moment was as perfect as possible. Read Less
Sail Date August 2019
This ship is a 5 star hotel and the service is fantastic. I also loved the app for your phone that alerted you to points of interest you sailed by, and that you could look up info on all the cities along the route. Also loved that fact ... Read More
This ship is a 5 star hotel and the service is fantastic. I also loved the app for your phone that alerted you to points of interest you sailed by, and that you could look up info on all the cities along the route. Also loved that fact that once you paid the fare everything was included, no surprises at the end of the cruise. Highly recommend Scenic Cruises! Embarkation and disembarkation was very organized and went smoothly. The ports of call and shore excursions were well organized and very interesting. I would have liked to have more than 1 day in Budapest and maybe 1 less day in Vienna. The entertainment was very good with a good variety and many special things only for Scenic like the classical music concert at Palais Liechtenstein, and the Salzburg Sound of Music Show. Our cruise director, Richard Grey, did an excellent job of organizing local talents to come on board to entertain us. Al in all I would highly recommend Scenic Tours and I plan to travel with them again. Read Less
Sail Date August 2019
We have friends who told us the river cruises were a great way to see an area. So we decided Europe. Our travel agent recommended Scenic as a choice for an all inclusive trip for the price. From the time Scenic picked us up in Amsterdam to ... Read More
We have friends who told us the river cruises were a great way to see an area. So we decided Europe. Our travel agent recommended Scenic as a choice for an all inclusive trip for the price. From the time Scenic picked us up in Amsterdam to the time they shuttled us to the airport in Budapest everything was first class. In fact they even let us upgrade our airline tickets to business class (highly recommended for international travel) for a very reasonable fee. The trip was so well organized all the stress was removed which travel often brings. The service was exemplary. Food excellent at every venue. Cabin was spacious with all the comforts. Our cruise director, Richard, worked tirelessly to insure all aspects of our tours and free time went smoothly. Never a dull moment but somehow with time to just relax and "vacation". This was my first introduction to Europe and Scenic did it well. I told our "new friends" we met on the cruise, I have never been so far from home but never felt so much at home. Still trying to process all we've seen and experienced. I will definitely recommend Scenic. Thank you Scenic for a memorable trip of a lifetime. Read Less
Sail Date August 2019
Wanted to visit Amsterdam and Germany and it was the perfect way to do it. We chose the Scenic Ruby as the ship and decor was very modern. We had the room at the rear of the ship. The rear window was wide that we didn’t have to ... Read More
Wanted to visit Amsterdam and Germany and it was the perfect way to do it. We chose the Scenic Ruby as the ship and decor was very modern. We had the room at the rear of the ship. The rear window was wide that we didn’t have to leave our room to see the beautiful river scenery especially the castles. The food and service was five star, all our needs were met by our wonderful butler with early morning coffee and breakfast in our room. There was a also a full buffet breakfast in the dining room with a great selection of cold and hot food. Evening meals were five star. The daily soups are to die for. As you cruise through the towns and past the vineyards you get to try the lovely wines and beers in that area with you meals. It seemed happy hour all day. The bar staff would were very attentive and ready to mix your favourite cocktails. The musical entertainment on board was excellent. There was a good selection of shore excursions. Our Cruise Director was informative advising us of the next days’ tours and departure times. Comfortable coaches and guides were ready each day to take us on our guided tours. This was certainly a five star cruise. Read Less
Sail Date August 2019
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