1. Home
  2. Cruise Lines
  3. Scenic
  4. Scenic Sapphire Review
  5. Scenic Sapphire Cruise Reviews

6 Scenic Sapphire Europe - All Cruise Reviews

We have visited the South of France with other cruise lines but we had heard that Scenic are the best. This has now been confirmed. We have thoroughly enjoyed all the aspects of this particular cruise. The attention to detail has been ... Read More
We have visited the South of France with other cruise lines but we had heard that Scenic are the best. This has now been confirmed. We have thoroughly enjoyed all the aspects of this particular cruise. The attention to detail has been wonderful. All the staff have been so attentive and everything promised has been expedited. The beds are so comfortable; the cabin is roomy. The food has been exceptionally good and we have enjoyed every meal. We have also enjoyed all the excursions which have included visits to places that had not been included in our previous tours with other companies. All the Tour Guides have been extremely knowledgeable and interesting. The food has been top class and every member of the crew has been so friendly. We have had a wonderful trip and will definitely travel with Scenic again. Already looking forward to booking another trip with Scenic. Read Less
Sail Date October 2019
This review is mainly about river boat cabins, and how size is far from everything. That will be in the cabin review section below. In short, the bulk of cabins on the Scenic Sapphire, and most if not all Scenic river boats, are ... Read More
This review is mainly about river boat cabins, and how size is far from everything. That will be in the cabin review section below. In short, the bulk of cabins on the Scenic Sapphire, and most if not all Scenic river boats, are classified as Balcony Suites. They are cramped and not very well-designed. Most other things about the cruise were very good. In particular the shore excursions provided an excellent choice and the guides were good. (Not so the earpieces, which often caused problems, with a couple of guides abandoning them altogether.) Departures on shore excursions were not well-organised. The cruise director, who was very good, was generally ashore getting buses and guides organised. There were no staff with sufficient authority to herd the cats on board, with the result that passengers milled about pointlessly in the foyer. This led to pathetic cries from staff: "The captain will kill me." With the odd exception, food was very good. Service in the dining room was good, with waiters trained in a fixed routine, at least for dinner. Service in the lounge was haphazard at best. Staff seemed poorly trained. They wandered around not making eye contact. It was quite possible to sit for 20 minutes without being offered a drink. Waiters would come nearby and waft past. They had to be called. Although all drinks including champagne were supposed to be included, if you asked for champagne, you got non-champagne sparkling wine. It was almost comical the way the barman hid the bottle. The boat was very shipshape and did not look at all tired. The gym was almost useless. There were free weights but no bench! Probably can't expect more on a river boat. Read Less
Sail Date September 2019
This was our second river cruise. The first cruise was with UniWorld and he had a great experience, this time around we chose Scenic as their luxury brand was something that we couldn't ignore. We certainly made the right choice. The ... Read More
This was our second river cruise. The first cruise was with UniWorld and he had a great experience, this time around we chose Scenic as their luxury brand was something that we couldn't ignore. We certainly made the right choice. The rooms were larger (we had suites on both cruises) on Scenic, the food was quite good for the most part (some hit and miss but found that on our other cruise as well), but what really stood out to us was the staff. The staff on the Scenic Sapphire were nothing short of amazing. From top to bottom we felt welcome, valued and always taken care of. In fact when the cruise was over and we were staying in Nice for an extra day, we ended up calling the ship to get/verify information about airport shuttles and they immediately took our call and helped us. They didn't just dump us off and forgot about us, they took the time to help us when we asked. From the cleaning staff to the restaurant staff, to the crew members who would ask me if I needed anything when they didn't have to, to the front desk staff and the captain, everyone was extremely nice, friendly and they made our experience the best it could possibly be. For this reason alone I will continue to use Scenic on future cruises. Take a bow, staff of the Scenic Sapphire, you truly made our trip an experience to remember. Thank you! Read Less
Sail Date August 2019
This river cruise was completely spoilt by choice of cabin. Whilst service, food and excursions all matched expectations, our very expensive cabin was dreadful. Royal Panoramic Suites are the second most expensive on the ship and Suite ... Read More
This river cruise was completely spoilt by choice of cabin. Whilst service, food and excursions all matched expectations, our very expensive cabin was dreadful. Royal Panoramic Suites are the second most expensive on the ship and Suite 334 has several issues. (See below under Cabin Review). We are not inexperienced travellers and had expected some engine noise at the back of the ship but we also expected to get a standard of comfort that we had paid for, which we did not get. Because of faulty/poor air conditioning and other issues we were unable to use our expensive suite and slept every night in a tiny cabin two doors down. We could have saved a fortune! On return we wrote to the UK Managing Director of Scenic but to add to our initial dissatisfaction, we have not even had the courtesy of a reply some three weeks later. Our holiday did not start well as the transfer from our hotel in Lyon to the boat was terrible. Too many people (8) were crammed into one minivan because the driver turned up 35 mins late and did not organise the passengers correctly. He then drove well above the speed limit on the motorway to make up time. A very unpleasant experience. On the plus side, the staff/crew on board ship all work tremendously hard and offer excellent service. The food on board is of a high standard. Read Less
Sail Date June 2019
We had been to many of the cities along the European river cruises and we wanted to go somewhere different. Our cruise experience met our expectations especially with the daily fine dining. All of the ship crew were extremely helpful and ... Read More
We had been to many of the cities along the European river cruises and we wanted to go somewhere different. Our cruise experience met our expectations especially with the daily fine dining. All of the ship crew were extremely helpful and at all times displayed a very professional application to their individual roles. The Cruise Director, Eric, was very personable and very organised throughout the cruise. The variety of off ship excursions allowed individual choices to be made. All of the tour guides were well educated about the area that we were visiting and it made the excursions very enjoyable. One of the highlights for us was the gala dinner and classical concert in one of the grandiose rooms of the Pope's Palace in Avignon. Our cabin was very comfortable and the balcony with its motorised window allowed us to enjoy the passing French country side when sailing. One negative regarding disembarkation was that we were transferred to the Marseille Airport but we were not leaving France at that time which meant we then had to take a taxi to our hotel in the centre of Marseille which is some distance from the airport. There were a number of guests in this situation and it would have been better for us to be transferred into Marseille itself. Read Less
Sail Date April 2019
This was our second River cruise ,and the following may help . Overall we had a wonderful time . The Crew were super attentive to all our needs and the balance of entertainment was varied. Aimed at visitors to Europe who want to relish ... Read More
This was our second River cruise ,and the following may help . Overall we had a wonderful time . The Crew were super attentive to all our needs and the balance of entertainment was varied. Aimed at visitors to Europe who want to relish the history from Roman through religious conflicts to more recent wars , we were also able to enjoy the French way of life of to-day. The food was good and plentiful, with wine flowing to satisfy the most thirsty/ As with all cruises we found a few niggles which it be only fair to air so here goes English breakfast tea - no way -bring your own UK tea bags. Pick up arrangements - study carefully!! 2.00AM starts are not good as the Airport Services are not open!! Being coached to an Airport more than 1.30 before take-off will mean you cannot offload your baggage as the check-ins are not open- so no access to lounges Read Less
Sail Date May 2018
Scenic Sapphire Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 4.5
Entertainment 2.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.8
Family 1.0 3.8
Shore Excursion 4.0 4.6
Enrichment 2.0 4.5
Service 4.0 4.6
Value For Money 4.0 4.2
Rates 5.0 N/A

Find a Scenic Sapphire Cruise

Easily compare prices from multiple sites with one click