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12 Helpful Votes
Sail Date: September 2015
I recently took the Scenic Opal on the Danube to Budapest. Although not a fault of Scenic, the river level was very low and limited the ship to only one day and a couple of nights of sailing. We were bused into Budapest from ... Read More
I recently took the Scenic Opal on the Danube to Budapest. Although not a fault of Scenic, the river level was very low and limited the ship to only one day and a couple of nights of sailing. We were bused into Budapest from Komaron. However the reason I am compelled to write this review has nothing to do with the river. It has everything to do with Scenic and their awful customer service. Not once did any of the staff even apologize for the unfortunate situation and how the customers would now have to be bused several hours each day to the various land excursions. They were rushed and acted like THEY were being put out by the situation. The food quality and varieties were awful and the "special" dining options for the Portebello and La Rieve dining was disappointing to be generous. The entertainment was virtually non-existent and the views from the balconies was nothing more than other ship parked a foot outside your window. To call this a luxury cruise is completely false and I would not recommend Scenic to anyone seeking a river cruise. There are other options and to pay a premium for what is below average at best makes this a terrible value. The true test is the follow up by Scenic. After you leave the ship, they could care less about how they performed. This speaks volumes about their appreciation of the customers. Do not take Scenic. Read Less
2 Helpful Votes
Sail Date: September 2015
This was our first cruise of any description, so we decided on a week. We joined the ship at Budapest but because of low water in the Danube we had to move upstream, so didn't get to see anything a Budapest apart from an evening ... Read More
This was our first cruise of any description, so we decided on a week. We joined the ship at Budapest but because of low water in the Danube we had to move upstream, so didn't get to see anything a Budapest apart from an evening cruise downstream before turning round - although we did see what had inspired us - the Parliament Building - we were moored directly opposite. We stopped for two days in Vienna and explored there, but then we only got as far upstream as Passau, again because of low water levels. The ship, captain and crew could not be faulted. Our cabin was perfectly adequate, kept clean by our cabin steward, and morning tea served by our butler - luxury! A large walk=in shower with plenty of hot water. The amenities on board were plentiful, a good sized lounge/bar area which, I would think, could seat all the passengers at one go. The food was very good, always a nice selection on the buffet, or you could choose from the a la carte if there wasn't anything you fancied - which we did a couple of times. The passengers were mainly Canadian, Australian, American and a few English people, all very nice and pleasant. A variety of entertain was enjoyed in the lounge in the evenings - local dancers, etc. All in all we enjoyed our cruise, it was just a pity we didn't get up to Nuremberg as originally planned, but we were at the mercy of the water - no rain in Germany! Read Less
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