Scenic River Scenic Jasper River Cruises Reviews

4.5 / 5.0
158 reviews
Photo Credit: Ianryan785
Scenic buses followed us for part of the trip. They were used for shore exc
Photo Credit: Light03
Corridor to our cabin
Photo Credit: Light03
The Jasper lounge where we spent a lot of time
Photo Credit: Light03
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4.1
Very Good
158 reviews
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1-9 of 9 Scenic River Scenic Jasper River Cruises Reviews


Very disappointing

Review for a Europe - River Cruise Cruise on Scenic Jasper

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Stravel
10+ Cruises • Age 70s

Although the staff were very nice & mostly tried their best, the priority is for Scenic's needs -passengers and their requests are very low on the list.! They have an inflexible attitude toward problems or suggestions & suffer a lack any empathy & the motto seems to be ' don't provide unless it's asked for several times first' Our cabin was missing items which took several requests to ...
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Sail Date: October 2022


A coach trip

Review for a Europe - River Cruise Cruise on Scenic Jasper

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Pepcee
6-10 Cruises • Age 70s

Wanted to cruise from Budapest to Neuremberg on the Danube. We spent more time on a coach than on the river. In fact we only 'cruised' for 4/5 hours in daylight during the whole 7 days. Please check carefully water levels before you book. We were not advised of any problems until less than 24 hours before departure. We would have expected to be contacted and offered the possibility of cancellation ...
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Response from FionaB, The Scenic Team

Dear Pepcee, Thank you for your review of your recent river cruise and we are sorry to hear that due to the exceptionally hot and dry weather in Europe, leading to low water levels this...

Sail Date: October 2018


Definitely not

Review for a Europe - All Cruise on Scenic Jasper

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annette54
10+ Cruises • Age 20s

We chose this cruise line because rated as a "luxury all inclusive" line. Just prior to leaving, we read on Cruise Critic that our ship (the Jasper) was not in position for our cruise. We then called Scenic who confirmed that indeed we would not be on the Jasper (built 2015/2016) but rather on the Crystal (built 2012). We were on this ship for only two nights before we were told we would have to ...
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Sail Date: October 2018


Not up to expectations

Review for a Europe - River Cruise Cruise on Scenic Jasper

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MP at sea
10+ Cruises • Age 70s

The water levels are low in Europe and itinerary disruptions are not the fault of Scenic, however what was controllable by Scenic was not well done for the most part. To Scenic's credit, tour director Richard worked his heart out to try and make the trip enjoyable for all and they are lucky to have him. The cabin was as advertised, small but comfortable. For anyone sailing in fall, skip these ...
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Response from FionaB, The Scenic Team

Dear MP at sea, Thank you for your review and we are sorry to hear that this wasn't the cruise you were hoping for in regards to the poor food and service. The quality you mention isn't the...

Sail Date: October 2018


Poor Planning in Response to Low Water Levels

Review for a Europe - River Cruise Cruise on Scenic Jasper

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KruzinKev
2-5 Cruises • Age 20s

My wife and I booked an 11-day Scenic Gems of the Danube cruise as a 20th anniversary present to ourselves. It was recommended by my travel agent. This was also a trip that was on our bucket list. Just a few days before leaving for our trip, I was advised by my travel agent that the rivers in Europe were experiencing low water levels due to the hot, dry summer. We were scheduled to be on the ...
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Response from FionaB, The Scenic Team

Good morning, We are sorry to hear that the current low water levels in Europe affected your cruise. This is a situation we are monitoring continuously such that we can implement...

Sail Date: September 2018


A cruise in two parts: lovely ship but be cautious of Scenic as a company

Review for a Europe - River Cruise Cruise on Scenic Jasper

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BeaglePup
2-5 Cruises • Age 70s

It looked luxurious and was all inclusive, albeit very expensive. Paperwork from Scenic was very thin and confusing. Ship was changed a week or so beforehand to an older vessel when low water on the Danube became a problem. The ship change was no issue in itself but it was clear that the low water was going to cause huge disruption. We hardly moved for the first days and then had four days when we ...
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Sail Date: September 2018


Disappointing Scenic Experience

Review for a Europe - River Cruise Cruise on Scenic Jasper

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Alan999
10+ Cruises • Age 70s

After believing that Scenic was a 5 star river cruise company we were very disappointed with the trip. The dinner on the first night took 2 1/2 hours - every food order was misidentified, hot soups were cold, entrees were cold, ice cream had melted - the worst dinner in my life. We complained and the timing of service improved but the overall food quality was mediocre, the size of the entree ...
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Response from FionaB, The Scenic Team

Dear Alan999, We are very sorry to hear that you found your Scenic cruise on board Scenic Jasper disappointing. The food and service you mention on board does not sound like the usual 5 star...

Sail Date: June 2018


Food Terrible!

Review for a Europe - River Cruise Cruise on Scenic Jasper

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CruisingSandB
10+ Cruises • Age 60s

The ship itself was very nice and the itinerary from Amsterdam to Budapest was excellent. The Cruise Director, Richard was very organised, had a good sense of humour and always conducted himself in a professional manner. You were never in any doubt as to what was going on, where you had to be, or timings. However, the dining on board was absolutely dreadful. Waiting staff did their best but ...
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Sail Date: December 2017


Beware the glossy brochure and false promises

Review for a Europe - River Cruise Cruise on Scenic Jasper

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cruisemole
10+ Cruises • Age 60s

Being ardent Silversea and Seabourn cruisers we booked with Scenic because they appeared to be the nearest equivalent when it came to river cruising... wrong! Scenic are an old coach tour company (sorry coach holiday fans) with aspirations to be something they don't have the company mentality to be... a class act. We booked quickly when told their latest offer was due to expire that day, only ...
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Sail Date: April 2015


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