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12 Scenic Jasper River Cruise Reviews

We loved every aspect of the cruise. The service and attention to our every need as top priority for the crew. Once they knew what we wanted, we never had to ask for something again. It was always there for us without asking. The ... Read More
We loved every aspect of the cruise. The service and attention to our every need as top priority for the crew. Once they knew what we wanted, we never had to ask for something again. It was always there for us without asking. The excursions were fun and enlightening, helping us to experience the culture of the communities we visited. The food was top quality. We particularly enjoyed La Rive with the white glove service. What we really liked is that everything was included. We didn't have to pay for excursions. The only costs for us were the souvenirs we purchased. The room was large and we loved being able to lower the windows in the balcony. Scenic had special cultural events only available to Scenic passengers that were very high caliber. From an Oktoberfest to Medieval banquet, to a symphony performance, we were always entertained. They managed the logistics perfectly. We often arrived at our ports early which gave us more time to enjoy our destinations. Read Less
Sail Date August 2017
Went on our first river cruise after many Cruise ship trips. We selected scenic since they advertise a fully inclusive experience. With the exception of our massages EVERYTHING was included except that we arranged our own air and pre ... Read More
Went on our first river cruise after many Cruise ship trips. We selected scenic since they advertise a fully inclusive experience. With the exception of our massages EVERYTHING was included except that we arranged our own air and pre hotel. We arrived a few days early in Amsterdam. When we arrived at the ship, we were checked in immediately and they greeted us as they removed our luggage from our taxi and delivered them directly to our cabin. The ship was clean and decorated very nicely. Our cabin was larger than we had on cruise ships with plenty of space for all our clothes and stuff. We had a balcony room that allowed extra seating as well. All rooms were assigned a "butler" to get anything we needed in addition to the room steward. From room service to morning or afternoon coffee/tea all was available. The min bar was refilled daily with anything we requested. Again all included. Each port had multiple excursion available all included. They ranged from hiking and using the on board bikes to trips for the easy walkers. The average age was 65 and 95% of the cruisers were active. Some cruisers were in their 40’s and the majority 50s and 60s. There were private concerts at different venues in port as well as local performances on board. The daily port talks were informative and allowed us to select which level of excursion we wanted in the following ports. The dining room had plenty of space and the food was tasty and the presentation was eye appealing. They were more than happy to cater to any special dietary needs. Daily they offered the daily special, Healthy alternative, Vegetarian meals . If you had any other special requests they were more than happy to accommodate if possible. In addition room service was available as well as the river café for lighter foods. Our cruise director Cathy was always there to make sure everything was perfect. If there were any complaints she was on top of everything to make sure it got corrected quickly. This is an Australian based company so the majority of passengers were from there which only enhanced our travel experience as Americans. We would definitely go on another river cruise with Scenic again Read Less
Sail Date August 2017
Chose Scenic at that particularly time to celebrate our 40th Anniversary in my husbands family's heritage - Germany and for me to see Vienna, Spanish Riding School. Sadly they advertise 5 star dinning but it is at best 3 star. ... Read More
Chose Scenic at that particularly time to celebrate our 40th Anniversary in my husbands family's heritage - Germany and for me to see Vienna, Spanish Riding School. Sadly they advertise 5 star dinning but it is at best 3 star. Ignored emails for us and our travel agent (6 in total) and we told three people when we boarded that the wife is seriously allergic to all fish and sea food products - I still go served fish 4 days into the trip that did not look like fish and was not ordered. The staff blamed us for not telling the company (we had 3 times) - one response state "we cant guarantee food requests can be met". We were told your met at the airport and taken to the ship. Nope we spent 7 hours in a hotel function room waiting to go to the ship. We had been traveling 35 hours in the same clothes by the time we got on board! All we wanted was our room and shower - but first Scenic crew wanted a lovely meet and greet with champagne - YUK! when your sweaty and dirty from traveling. To many Port calls they go on and on and everyone is expected to attend (at least a couple a day). While the crew handled a difficult time badly (rive closed for few days) the companies options were appalling - cut Vienna to 4.5 hours (the worlds cultural centre) and we had four days in row going to medieval villages - no offense but seen one seen them all - the best one was Rottenberg. There are no picnic baskets as advetised - the crew had never heard of such things. Meal times are ridiculously strict - and tend to over rule travel one would like to do - seriously the first two weeks of our once in a lifetime anniversary trip ruined by living to scheduale we do that for a living! May as well have stayed at work. However, Great Britain and Switzerland were awesome and made up for the cruise - scenic had nothing to do with that part of our trip. PS butler to look after your every whim - rubbish we saw him twice to say hello day 1 and goodbye on day 15. I am told Viking are much better company to travel with. Our Cabin Steward Putu was fantastic!!! Needless to say we thanked him privately. Read Less
Sail Date September 2016
We have just returned from a 14 day cruise from Budapest to Amsterdam on the Scenic Jasper. This was our first river cruise and the cruise surpassed our highest expectations. There was no question that Scenic is a 5 star cruise line as ... Read More
We have just returned from a 14 day cruise from Budapest to Amsterdam on the Scenic Jasper. This was our first river cruise and the cruise surpassed our highest expectations. There was no question that Scenic is a 5 star cruise line as there was nothing they wouldn’t do to try and make the cruise the best experience possible. Most of the passengers were from Australia with a few from New Zealand, Canada and the US. The crew were mostly from eastern European countries but were friendly and very well trained. We had a choice of two to three excursions almost every day and the guides were all excellent and all spoke very good english. Scenic’s Taylor made devices work very well in comparison to others we have used and were very easy to use and provided more functions than simply a device to hear the guides narrative. While on this cruise the Danube was closed for about three days due to an incident that happened in the Gabcikovo Canal near Bratislava and caused all boat traffic to have to stop and tie up in the river. We were kept very well informed by our cruise Director Sylvia and Scenic made plans to deliver as many of the excursions as possible. Although we had to endure some long bus rides from where the ship was tied up to our planned excursion I strongly believe Scenic and Cruise Director Sylvia did everything within their power to deliver a first class experience during this delay on the river. They even went as far as to provide one nights hotel rooms in a 5 star hotel in Salzburg for those of us who chose to take that excursion. While the rooms on Jasper were fairly small they were very well appointed and the bathroom were very nice with a large shower by cruise ship standards. The public spaces were very comfortable and the service by the waiters and bartenders was excellent. The daily selection of primarily regional wines were excellent and if by chance you didn’t like one of them there were always several alternatives. While the menu for dinner was a little limited the food was very well prepared and beautifully presented. As I previously mentioned Sylvia, our cruise director, was one of the best we have ever had. Everything that happened was very well explained and everything was run exactly on time. The passengers were also very good about getting back to the busses after shore excursions on time so that fellow passengers didn't have to wait for a late person. Scenic’s enrichment experiences were fantastic and all of them were very good but the one we liked the most was the Sound of Music event held in the Alps overlooking Salzburg. The food, music and entertainment were excellent and it was a pure joy to be there. Scenic advertises as an all inclusive cruise and they really deliver on that. Once we got to the airport in Budapest we never spent a cent except for some small touristy things we bought to bring home. They even had a representative at the airport in Amsterdam to guide to to the proper check in area. All in we will probably go on another Scenic cruise in Europe and whole recommend it highly to our friends and relatives as we believe is an excellent value for the money! Read Less
Sail Date September 2016
The Jasper is a very new ship. The cabins are beautifully designed to make the most of the available space. The bed is very comfortable, and there is ample storage space and room for toiletries etc. The service on our cruise was ... Read More
The Jasper is a very new ship. The cabins are beautifully designed to make the most of the available space. The bed is very comfortable, and there is ample storage space and room for toiletries etc. The service on our cruise was outstanding. Nothing was too much trouble! The food was also excellent. We went from Amsterdam to Budapest, which took us through some lovely countryside and fascinating, historic towns and villages. One of the great features of the cruise was that it was 'all inclusive' including all the tours drinks etc. The only additional cost was for laundry. The shore excursions were generally very good and there was often a choice of what to do, plus a reasonable amount of free time. the local guides were generally very knowledgeable. We would certainly travel with Scenic again, based on our experience. Overall a very relaxing and enjoyable cruise. Highly recommended! Read Less
Sail Date August 2016
it was recommended by our travel agent. It was certainly an excellent experience. staff was excellent and very friendly. Embarkation details was not very details. We were told to have coach transfer to the spaceship at 3.30 pm at the ... Read More
it was recommended by our travel agent. It was certainly an excellent experience. staff was excellent and very friendly. Embarkation details was not very details. We were told to have coach transfer to the spaceship at 3.30 pm at the Double Tree by Hilton. However, the exact location was not mentioned in the document sent to us. We accidentally got off the lift at the wrong floor on the way out of the hotel after breakfast. The departure was actually 3.00 pm. The cabin was small but satisfactory for a cruise ship. However, for the extra money we pay for the Junior suite, there is not a lot more space in the room.The balcony was just wide enough for a chair. However, It was exceptional experience from then on. Evening Entertainment, daily free choice were very high standard and certainly above expectation.Staff was very friendly and helpful. Nothing is too much of trouble except that they prefer you to make cups of tea except at meal time. Two possible consideration for the company to consider;- 1) If wine and alcohol are not part of the all-inclusive price, it will cater for the non-drinker and keep the cost of the cruise down. 2) Having the same breakfast for 14 days is a bit much. Food sometimes can be a bit salty and other times, a bot bland. Overall, very enjoyable experience. Read Less
Sail Date August 2016
This was our first cruise. We were looking to celebrate an Anniversary milestone and what better way than by enjoying cruising the Rhine and the Danube, through magnificent scenery, whilst visiting a wide variety of towns and cities with ... Read More
This was our first cruise. We were looking to celebrate an Anniversary milestone and what better way than by enjoying cruising the Rhine and the Danube, through magnificent scenery, whilst visiting a wide variety of towns and cities with great histories? We were made to feel really welcome on board by all the staff, in particular our quite excellent butler, Harry, with service always readily available. The cabin provided comprehensive accommodation and facilities and seemed to be serviced twice or three times each day, keeping it quite impeccable. The public areas were of a high standard and the Restaurant facilities provided a great choice of high class food. In conclusion, this cruise really delivered, also providing a good choice of excursions including tours of Amsterdam, Cologne, Salzburg and Vienna, with 'enrichment' activities including a visit to the Spanish Riding School and a Concert at Palais Lichenstein in Vienna. This cruise comprehensively exceeded our expectations. Read Less
Sail Date July 2016
Having wanted to cruise from Amsterdam to Bucharest for several years, we investigated several companies and chose Scenic because it appeared to offer an excellent service, wide range of excursions and, importantly, was all inclusive. The ... Read More
Having wanted to cruise from Amsterdam to Bucharest for several years, we investigated several companies and chose Scenic because it appeared to offer an excellent service, wide range of excursions and, importantly, was all inclusive. The latter appealed enormously as we knew we would not be liable for an expensive drinks bill and tipping at the end of the cruise. This cruise became our 50th wedding anniversary present to ourselves and we could not fault in any way the service we received. I travelled with a mobility scooter. All staff went out of their way to assist us when leaving and returning to the ship which was an enormous help. From the moment we stepped onto the ship until we left we were looked after in every possible way as expected on a luxury cruise. Our cabin, was large, well equipped with the cabin attendant maintaining it to the highest standard throughout. Dining was one sitting, with a wide choice at each meal. Guests in some cabins had the option to dine at Table la Rive and Portabellos once during the voyage both of which very enjoyable. There was also a cafe area providing snacks, cakes and ice cream all day as well as light lunches. All excursions were included and offered a wide choice - often with a small surprise element such as included wine and snacks, musical entertainment etc.. On a number of occasions additional entertainment was offered on board and included musicians, folk music and dancers, a wine lecture, a sand artist - all were of the highest quality and much enjoyed. The staff were understanding when we needed to consult a doctor, arranging English speaking taxi transport and appointment. Would you travel with Scenic again - definitely and recommend them Read Less
Sail Date May 2016
We did the river cruise from Amsterdam to Budapest on the Scenic Jasper. Everything was wonderful! We loved the suite, the food, the entertainment, the exceptional service and the unforgettable all-inclusive experiences. There were live ... Read More
We did the river cruise from Amsterdam to Budapest on the Scenic Jasper. Everything was wonderful! We loved the suite, the food, the entertainment, the exceptional service and the unforgettable all-inclusive experiences. There were live performances in various locations that were exclusive to Scenic and they are all very special memories. The crew were also very professional and their skills were put to the test, as heavy rain caused the rivers to rise but we kept on schedule and got under the bridges (just). The fact that Scenic has everything (first-rate) included in the price is so convenient. It means you can forget about the money and the currency converting and just enjoy yourself. We are certainly recommending to everybody to experience Scenic and this cruise in particular, as it was spectacularly picturesque. We were so impressed with the scenic service that we are looking into booking the Scenic cruise from Moscow to St. Petersberg in 2017. Read Less
Sail Date May 2016
We joined the Jasper from spending 3 nights pre-cruise in Prague, which was a beautiful city and the Marriott was quite nice and perfectly located in old town area. Didn't depart our hotel on a 4 hour bus ride to our ship docked in ... Read More
We joined the Jasper from spending 3 nights pre-cruise in Prague, which was a beautiful city and the Marriott was quite nice and perfectly located in old town area. Didn't depart our hotel on a 4 hour bus ride to our ship docked in Passau/Vilshofen, and would have been nicer for either an earlier departure or shorter ride. All aspects of this cruise were very good, with service, public areas, and cabins being considered to be top-notch. A beautiful and new ship, with a crew who are really doing their best to make it a 5-star experience. The food was quite good, with plentiful quantities and well-prepared. The breakfast and lunch buffets were outstanding every day--some of the best we have had. The dinners started out a bit below par for the Scenic objective of being a premier cruise line, but got consistently better each evening. They could improve by having a more varied menu and a few more local selections from the areas we visited. Our cabin steward and butler were totally awesome and consistently went over-and-above in providing exceptional service. Our captain did an outstanding job navigating the low water levels in the Danube, but really didn't see much of him or the hotel manager other than leaving/returning to ship each day after our shore excursions. Would have been nice to see them a bit more as they were quite friendly. Our cruise director did a good job in spite of a few curves thrown at him by some of the ships local tour guides- which he seemed to handle very well. He was quite personable and took care of all of our minor issues, but he appeared a bit overworked and could have used some help from some of the many talented and energetic ship's staff, possibly Scenic needs to create a "trainee CD" program like we saw on our prior cruises with Uniworld, to help assist in herding the flock while ashore. The shore excursions were considered "very good" to "excellent" and will only get better as this new ship and staff get more familiar with the local stops and local guides. Overall, this was a very enjoyable cruise and we would love to try Scenic again in the future. Next time we'll cruise in spring or fall as it was blazing hot each day which had a little bit of an impact on our overall enjoyment of shore excursions and on-deck time. Read Less
Sail Date July 2015
We travelled on Scenic's Jasper on the Gems of the Danube River cruise in July 2015. Having cruised on ocean liners several times before, and hearing the hype around Scenic cruise line, we had high expectations. Let me say off the top ... Read More
We travelled on Scenic's Jasper on the Gems of the Danube River cruise in July 2015. Having cruised on ocean liners several times before, and hearing the hype around Scenic cruise line, we had high expectations. Let me say off the top that overall I'd rate our cruise experience on Scenic about a 2.5 out of 5 and that low score had all to do with the poor quality of the service in the dining room and the less than enticing food. Although the one night we had reservations in the Portabello restaurant, the food AND service was outstanding! Our favourite waiter from that night on was "Luigi" who was not only vastly entertaining but knew what outstanding service meant. With a few exceptions, many of the dining room servers seemed as if they were in training, albeit, most tried hard to please but didn't seem to have the instinct or worse, the training to know what to do. Scenic needs to take the word "luxury" out of their descriptor, at least for the Jasper because we can't comment on any of their other ships. The cabins were nicely appointed with lots of storage, the ship's decor was attractive and the cruise itinerary and ports of call were very interesting. The cruise director, Patrick, was very good, however the captain spoke no English on a ship that had 169 passengers who were mostly English speaking. A few hours after dinner on our first night on board first night a number of people in the group we travelled with were relaxing in the lounge (which by the way, featured an excellent nightly entertainer, Sergio). We asked for snacks and they could only offer us wasabi chickpeas. After much convincing by my husband, the night supervisor was able to scrounge up some sandwiches for us. The bartender in the lounge was also very good. For us the most enjoyable part of the cruise was meeting and getting to know the other guests who mainly hailed from Great Britain, Canada, Australia and the United States, the land excursions, the excellent tour guides, the three day stay at the Marriott in Prague at the end of the river portion of the cruise, the cleanliness of the rooms, and the fact that you truly walk off the ship with having spent zero dollars. One thing to note however, is that although they promoted it as all inclusive, if you preferred a brand of alcohol such as Grey Goose vodka, they either didn't carry it or you had to pay extra. Sort of defeats the purpose, don't you think? And, we never actually met with our so-called butler, he passed us in the hallway on the first day and then we never saw him again. While I am always one to look at the glass as half full, I don't think I could be persuaded to travel on a Scenic River cruise again. Read Less
Sail Date July 2015
Being ardent Silversea and Seabourn cruisers we booked with Scenic because they appeared to be the nearest equivalent when it came to river cruising... wrong! Scenic are an old coach tour company (sorry coach holiday fans) with aspirations ... Read More
Being ardent Silversea and Seabourn cruisers we booked with Scenic because they appeared to be the nearest equivalent when it came to river cruising... wrong! Scenic are an old coach tour company (sorry coach holiday fans) with aspirations to be something they don't have the company mentality to be... a class act. We booked quickly when told their latest offer was due to expire that day, only to have an email sent a day or two later that extended their offer for another month... an offer which is still going on in some form or another. Having booked through a travel agent, who were ABTA members imagine my surprise when I discovered after booking that Scenic are not ABTA members... in fact of the top ten river cruise companies they are the only one that I can find who isn't a member. Not mega important you may think but should something go wrong (as in our case) at least with ABTA there is some code of conduct, which all their members must follow. So what went wrong? Well the cruise was the ship's inaugural cruise and so came with all the associated problems that you might expect... the real problem was Scenic didn't tell anyone beforehand that they were on a maiden voyage. So we paid just short of £12,000 to be guinea pigs and fault finders, of which there were many in our Royal Suite. 1. Constant smells from the toilet (ten days to fix) 2. No TV/entertainment/WiFi until we reached Vienna 3. Pictures which fell off the wall and struck my wife as she relaxed on the sofa( it was fastened to the wall with sticky tape!) 4.Noise and heavy vibrations through the night. 5. Shower not working correctly. But the best... sorry worst... was Scenic promise of an experience not to be missed... new for 2015 was their Scenic Sundowner where we were promised ( read the brochure its brilliant) we could watch the sun go down over the Danube whilst sipping cocktails and champagne and listening to the music of the masters... wonderful. WRONG again what we had was a windowless cellar, sat at a picnic table, with a bottle of white wine from a beer bottle listening to some octogenarian play the accordion whilst his equally aged wife sang such classics as 'Roll out the barrel' and 'Its a long way to Tipperary' ! And what was Scenic's response to all this. Well whilst on board they provided us with a plug-in air freshner and a bottle of champagne by way of an apology (yes that's what we thought as well... champagne was already free on board! Post cruise... well and this is something to remember for the future after my first letter of complaint I was called by their Customer Delivery Manager (great title by the way) who told me she would reply to my letter within 3 weeks. Well I did receive a short curt reply but not from her (I guess she was too busy delivering customers that day). When I phoned to speak with her and discuss the reply apart from ignoring my first three calls, eventually she sent a message to the person I was speaking to to say she wouldn't speak to me and if I had a reply to put it in writing. But the worst part of all was the fact that they appear to think that most of what happened ... well it never happened because the cruise director on board didn't put it in her log. This in spite of the fact that the ship's engineer was in our suite almost every day and stopped me in the corridor to tell me he'd be in the cabin and ripped out the toilet whilst we were out for the day and repaired the faulty pipes... but I must have imagined that because Scenic reckoned it never happened! Perhaps I had too had a blow on the head from another picture falling off the wall. So in summary: -Beware of what Scenic promise because in my experience it's all gloss and no substance. --Record everything because they will deny most claims and ALL liability. -They told me that it was MY responsibility to ask questions BEFORE I booked... questions like 'Is this a maiden voyage?' -Don't believe anything you read in the brochure. -Don't believe any of their 'offers must end by' -Don't book the 15 day Jewels of Europe cruise. On the Danube the scenery's better and you can stand/sit outside on the sundeck. - But most of all don't book with Scenic... if something goes wrong they are not ABTA members, they have no published complaints procedure and their customer service is appalling. Final point to be aware of is that Scenic and Emerald Waterways are one and the same company... oh they say they're different but the addresses of the two companies are the same and there one and only customer service person...Darren... works for both companies (he told me so himself when I phoned the Scenic number and he answered the call as Darren from Emerald Waterways! That's despite the same person telling me before we travelled that the two companies were wholly independent.) Mind you, at least it answered my queries... why there is such a long wait for anyone to answer the telephones? and why did Scenic's answering service tell me to visit the Emerald Web site if I needed more help!!! Don't be put off river cruising... it's just that I wouldn't ever book with Scenic again, you're not valued customers just profit. Read Less
Sail Date April 2015
Scenic Jasper Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 5.0 4.2
Entertainment 3.0 4.0
Public Rooms 4.0 4.5
Fitness Recreation 3.0 3.9
Family 1.0 3.9
Shore Excursion 5.0 4.4
Enrichment 2.0 4.4
Service 5.0 4.5
Value For Money 4.0 4.1
Rates 4.0 N/A

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