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87 Scenic Jasper Luxury Cruise Reviews

We chose this river cruise to celebrate our Ruby wedding anniversary. We wanted a big of luxury and the opportunity to meet like minded people, have good food and to visit interesting places. This cruise certainly delivered all of that ... Read More
We chose this river cruise to celebrate our Ruby wedding anniversary. We wanted a big of luxury and the opportunity to meet like minded people, have good food and to visit interesting places. This cruise certainly delivered all of that and more. We chose a balcony suite on the top deck - to be fair, it was just about all that was available when we booked. The only real negative was that it was smaller than we had visualised, so we didn't spend much time in there. Being on the Diamond deck afforded us an invitation to the Table La Rive restaurant which we really enjoyed, however the food in all restaurants was excellent. We loved the Chef's description of his menu delivered every evening before dinner. The Maitre D' then informed us of the wines he had chosen to compliment the food. The suite itself was well equipped and had a luxurious feel. We loved the coloured lighting in the shower. The GPS system was really great for learning about the places we visited. We didn't spend much time in the suite though, so didn't take advantage of the TV entertainment and computer. We really enjoyed the excursions and found the tour guides entertaining and informative. We loved the fact that the coaches left at the time discussed, so no hanging around for stragglers. One evening there was a young German violinist playing onboard, which was absolutely fabulous. So talented. We also had a musical quiz evening and a farewell disco evening. The crew were excellent, from the lovely Katie, our butler and the housekeepers who did a great job. We were greeted by name all the time and were made to feel special. I can't finish this review without mentioning Silvia, the Cruise Director. She was brilliant. She was so funny, informative and helpful, a true asset to Scenic River Cruises. We were recommended Scenic and I'm so pleased we booked with them. We will definitely travel with them again. Thank you for a really memorable cruise. Read Less
Sail Date October 2019
We were impressed even before we boarded for our cruise! On the day before sailing we found the dock and boarded to ask a few questions. The staff was quite pleasant and accommodating. This was definitely a different experience than ... Read More
We were impressed even before we boarded for our cruise! On the day before sailing we found the dock and boarded to ask a few questions. The staff was quite pleasant and accommodating. This was definitely a different experience than an ocean cruise. We brought our luggage to the ship around 11 am on the first day and they stored it while we ate lunch and then left the ship to explore Budapest. At 3 pm we were able to check-in. That was a very fast process. There again, compared to an ocean cruise, it was a snap. We were able to go to our cabin (223). The luggage was already there. The cabin had good storage for all our belongings. The sliding doors on the closet were neat and didn’t take up room in the cabin. We particularly liked the balcony being a part of the room. That made the space seem much larger, although it only added about 20 sf more. I liked that there were four glass doors that could close off the cabin if needed. We only had the balcony top window down a couple of times, but it was nice that we had that option. The room was quiet once the room above us got all situated. We didn’t hear them again until they were on their balcony Skyping their family in Australia and talking loudly. Closing the glass doors to our room helped solve that. The door really kept out the hallway noise. I didn’t hear anything noise in the evening. We usually turned in well before other cruisers. We found to the food to be good. The plated portions were on the small side. We could have ordered more, but there was adequate food and we never went hungry. The breakfast and lunch buffets had a nice selection. Tables were configured to seat 2 or 4, and occasionally a larger one. Many times the table for two would join in the conversation with the table for four. We found our fellow passengers to be quite congenial and interesting. The excursions were set for different activity levels. We usually took the more active walking tour. My husband also went on a 38k bike ride. The bikes are electronically assisted. It was a nice ride for them. They actually got to the port in Melk about the time that we were docking. We enjoyed the evening Enrichment concert at the palace in Vienna. It was a lovely evening of listening to classical music and opera. Another outstanding excursion was the day tour to Salzburg and then lunch and a Sound of Music Show. The morning started off foggy and then lifted by the time we got to Salzburg. That made walking around the town so much nicer. Most of the passengers were on their first river cruise. One other couple were on their fourth Scenic cruise (the only line they have been on)- a good testament to Scenic. Of the 169 passengers, Canadians had the most, followed by Australians, Americans, Brits, a New Zealand couple and three from Israel. It was a good mix. Average age was probably in the upper 50s or mid 60s – no kids (except for two 20 somethings). The staff was mostly from Eastern Europe- Serbia, Croatia, Hungary, Romania, and Poland. They spoke English very well and were very pleasant. We sad that the ship was continuing on from Nuremberg without us. We look forward to going on another river cruise in the future. Read Less
Sail Date October 2019
We chose scenic as they are supposed to be one of the best. So, the positives - NIce looking ship, cabins comfortable if a little small, good bathrooms, - Staff on the whole are excellent and work very hard. - Pleasant lounge ... Read More
We chose scenic as they are supposed to be one of the best. So, the positives - NIce looking ship, cabins comfortable if a little small, good bathrooms, - Staff on the whole are excellent and work very hard. - Pleasant lounge area. -Good selection of excursions. - Good entertainment when there was some. The Negatives - It was the worst food I have had on any cruise ship. It looked pretty but was not very good. The vegetable were invariable undercooked and inedible.We were served undercooked fish, uncooked pasta, food either under or over seasoned. All desserts seem to come with squirty cream. We had maybe 5 good meals out of 14. It advertises 4 dining venues..this is not so. There is the main Crystal dining room (1) within which it seems that there is a table they call La Rive(2) for the people in the superior cabins . Portobellos (3) is in a separate area of the lounge. You get 1 evening invitation for this set menu which got very mixed reviews on board. They have a very (1 dish) limited lunch buffet. The River Cafe(4) is, in effect a glass cabinet by the bar where they have a 2 squares of dried up sandwiches (usually ham and cheese), panini of the day which was so dry it just crumbled away when I bit into it. A wrap (the best of the options) and some small dessert options. - Butler Service- In reality there are a couple of people who you could call if you wanted say, more hangers. Most of the time they act as waiters. Numerous people we spoke to were not even aware of how to call them and had never seen them despite being told that they would come and introduce themselves on arrival. - The excursions were OK but the city tours were painfully slow and generally only offered a limited view. eg. Cologne tour consisted of standing at 4 or 5 points around the cathedral and pointing out the train station(next to the cathedral) - The cruise director was quite amusing in his talks but if you asked him anything outside of that he was not over helpful. - Entertainment was limited and we all felt that maybe some quizzes (there was 1) would have been good. All in all I would not travel with scenic again. I think they are overpriced for what you get. We also always seemed to have the worst docking compared to other lines. If you like to drink then there are unlimited drinks which you can indulge 24/7 and some people clearly did. Just to finish by saying practically everyone on the ship was ill with a flu type illness. Apparently the previous cruise also had the same problem. This does beg the question how clean everything is. Not helped by there being only 1 public toilet. Read Less
Sail Date September 2019
Scenic Jasper - Jewels of Europe cruise from Amsterdam to Budapest 30/9 (not 25/9) We chose Scenic as they are supposed to be one of the best and this bucket list trip was a treat for my husband who had just celebrated his 70th ... Read More
Scenic Jasper - Jewels of Europe cruise from Amsterdam to Budapest 30/9 (not 25/9) We chose Scenic as they are supposed to be one of the best and this bucket list trip was a treat for my husband who had just celebrated his 70th birthday. First of all, let me say that it is a very nice-looking ship and obviously quite new with nice décor and furnishings. WE had a balcony cabin which was very nice and comfortable with everything you need. The bathrooms are quite spacious and well designed. The majority of the staff are very good and helpful. The fact that it is all inclusive is good especially for those who want everything organised for them and who like to drink. We found our cruise director to be great at the port talks but not very helpful if you have an issue with something. He was quite dismissive and made light of anything. The selection of excursions was very good on the whole and the guides were very nice, well organised and informative. The locations of most of the tours were very good. However, some were not so good and were very drawn out spending too much time in limited locations within a town and wasted time just waiting to be picked up. We also missed some of the lovely river scenery as we were taken by coach to some destinations. We, and others, had issues with the so called “butler” service. Most people never encountered one. Scenic make a big deal about having a butler at your service. There were 2 for the whole ship for most of the cruise. They advertise “each ship is appointed a team of expert butlers, your private butler is there to make your time with Scenic truly wonderful“. A team of 2 for 160+ passengers?! The majority of their time they act as waiters, albeit in a different uniform Most of the so called “butler duties” are undertaken by the (very good) cabin attendants. The on-board entertainment was very limited and nothing special. There was some good entertainment provided by local artists but timings were not always ideal. You should have been able to see the entertainment on the TV in your cabin but it was rarely working. The food was one of the biggest issues we had. It was certainly not 5* luxury food. It was sometimes very nice, sometimes not good and most of the time, distinctly average. The descriptions were often inaccurate and what was served bore no relation to them. Invariably it was not hot enough and the vegetables were usually undercooked. Breakfast was probably the best meal but even this was generally luke warm. Meal timings are restrictive and inflexible. “Open” seating from 7pm -9pm means that you find your own table but if there are more than 2 of you and you go in after 7pm you probably can’t sit together. We were also told that if we went in after 7pm we may not be able to have a starter or soup!! Scenic advertise 4 dining options whereas in reality there is only 1. Table La Rive is only for those in a superior cabin. Portobellos is by invitation, only once, and by all accounts not as good as hyped. We missed our slot owing to ill health and were not invited again. The River Cafe (“you'll find an array of options”) is, in effect a glass cabinet in the bar where they have a very limited choice of couple of dried up sandwiches and some cakes. No Gelato as advertised. The “vast room service menu“ was very limited unless you were in a superior cabin. I ordered a light breakfast twice and it was wrong both times. The wine was average and they seem to push the ones they want you to have and are sometimes reluctant to give you what you want. This is the “luxury dining experience” you pay for. A lot of people on our ship were ill during the cruise. It was a very nasty cold/flu/cough virus that most people seemed to have. Everywhere you went people were coughing. My husband and I both got it after a week and were unwell for the rest of the time and for 3 weeks after. I understand that if someone gets on board with a virus it is difficult and we were reminded to use the anti-bac but there were no other measures taken, no signs of extra cleaning/disinfecting. No-one admitted to there being a virus and a disembarking guest from the previous cruise said that it was the same on that one. Clearly no thorough cleaning in between cruises either. At the end of the cruise you are given a limited opportunity to complete an online survey on board but only on the last day of your cruise. Ours was “unavailable“ whenever I tried. I wrote a letter to Scenic UK on our return and received a response eventually that did not address many of my points outlined above for which I gave comprehensive details and examples. They initially ignored the fact that there was a virus was on board but finally admitted that some people did “have a cough”. They completely refuted that the food was substandard even giving me some percentages from the “unavailable” survey. When I disputed this, the figure quoted was different on the next email. They have also refused to give me the questions asked on the survey. The answers I did get are dismissive, evasive and very unsatisfactory. It is clear that Scenic do not like being criticised at all and will not accept any negative feedback. When we booked, we thought it would be a real treat to have a bit of luxury with our hard earned pensions as a special treat. Alas, this did not turn out to be the case and we are bitterly disappointed with them as a company. I would do another river cruise but not with Scenic. I agree with other reviews I have read that they are perhaps ‘style over substance ’,overpriced and do not live up to their claims. . Read Less
Sail Date September 2019
This cruise was highly recommended by several friends who had done many scenic and other cruises. Obviously scenic came out on top and this was the cruise we chose - with absolutely no regrets. The fact that we had to change ships because ... Read More
This cruise was highly recommended by several friends who had done many scenic and other cruises. Obviously scenic came out on top and this was the cruise we chose - with absolutely no regrets. The fact that we had to change ships because of low water levels only added to the adventure. The next down side was the comparison of ships. The Jasper was every bit as luxurious as anticipated, but the Jade was older, a little more tired and our wardrobes not as friendly! ( in need of some maintenance!) but overall it was the people on board who made it. The crew on the Jasper spoilt us to the extent that the crew on the Jade needed a day or so to catch up - and they did. Our cruise director Szylvia was an exceptional bonus and an absolute gem. She made our trip the 5 star success it was. The organisation, communication and management of such a large group of people in a situation which was sometimes stressful was amazing. Most of us got sick (colds) and changing boats etc was all managed with smooth seamless efficiency. Szylvia made our trip. Thank you. The food was great and everything supplied in abundance. We are already planning our next cruise. Thank you again. Read Less
Sail Date September 2019
Friends had been on this cruise & highly recommended it. Our whole experience was terrific. Our cabin was really comfortable, well-appointed & well serviced. We had lots of great options for shore excursions, most of which were ... Read More
Friends had been on this cruise & highly recommended it. Our whole experience was terrific. Our cabin was really comfortable, well-appointed & well serviced. We had lots of great options for shore excursions, most of which were both entertaining & educational, with many “Ah-hah” moments. All but one of our guides were well informed & entertaining. All through the cruise we had a terrific food & drinks service, with very good entertainment. We had to change ships due to low water levels, but our Cruise Director managed this beautifully. We had all the information we needed to make the transfer easily, with no fuss at all. Absolutely everything was taken care of for us, & any questions were either predicted or answered quickly. We had exceptional service from all the ship’s Staff, especially our wonderful Cruise Director. Throughout the cruise we had good access to WiFi for staying on touch with home as well as learning more about what we were seeing. The whole experience was terrific, & we’ve made some great new friends. Highly recommended. Read Less
Sail Date September 2019
This was an excellent cruise with superb accommodation, food and helpful and attentive crew. Our Panoramic suite was well fitted out. We could find no fault. Our butler provided extremely good service, nothing was too much trouble. Our ... Read More
This was an excellent cruise with superb accommodation, food and helpful and attentive crew. Our Panoramic suite was well fitted out. We could find no fault. Our butler provided extremely good service, nothing was too much trouble. Our fridge was kept well stocked but was little used as drinks were available at all times in the bar. The house manager, George(not the correct spelling), was excellent and most helpful. Every Scenic cruise is totally inclusive. Scenic provide a good choice of excursions at the various stops all well organised and enjoyable. There is very little in the way of entertainment you get on ocean going liners but that suits us. Due to low water levels Jasper could not complete the trip but the brilliant Sylvia, the cruise director, organised a smooth transfer of all guests via coach to the Jade further along the river and our trip continued and we missed nothing. This was most impressive. Well done Scenic! We have already booked our next trip with this company. One fault occurred before we set off when the transport provided to take us to the airport failed to turn up at 2am. After a long call to the providers more was promised but did not arrive. At 3.30am we had just left in our car when a taxi arrived. Not a good start and we have informed Scenic of the problem. Read Less
Sail Date September 2019
After searching for cruises we chose this Scenic European river cruise and also speaking with family and friends and we were not disappointed The service and food were.great and our tour director Sylvia was helpful organised and ... Read More
After searching for cruises we chose this Scenic European river cruise and also speaking with family and friends and we were not disappointed The service and food were.great and our tour director Sylvia was helpful organised and informative even calling us taxi’s when she was very busy We both would like to especially thank Sylvia for her help in details for daily activities We would like to suggest that there are face masks available as there was a virus going around and it may have helped stop the spread of infection We would definitely go on another river cruise to a different destination because we found the variety of activities , choices and food were so adaptable to our needs. There was a good range of age groups of passengers The scenic enrich experiences were truely delightful and we thoroughly enjoyed them as well as the excursions we attended We also liked that everything was included as it made the holiday easy although it was too easy to eat and drink what every your heart desired now need to diet when we are home Read Less
Sail Date September 2019
American's have not really discovered this Austrailian based cruise company, but we were lucky to find this river cruise while searching for last minute deals on line. We are experienced cruisers and thought why not try something ... Read More
American's have not really discovered this Austrailian based cruise company, but we were lucky to find this river cruise while searching for last minute deals on line. We are experienced cruisers and thought why not try something different. We ended up having the experience of a lifetime and enjoyed all the benefits of a first class all-inclusive cruise. Yes, we were in the minority (we were only two of 14 Americans on board, versus about 75 Austrailians and 60 Canadians) but that proved to be an advantage. It was nice to escape the political noise in our country and get some other perspectives from those outside the daily fray. We ended up sailing on a 15 day itinerary from Budapest, Hungary to Amsterdam and were given first class treatment all the way. Even though we elected to arrive in Budapest several days before embarkation without buying Scenic's pre-departure package - they still picked us up at the Airport and drove us to our chosen hotel for no extra charge. Very few cruise lines do that for you. Our embarkation in Budapest was seamless and Scenic had the premier docking position in Budapest so we could enjoy beautiful nighttime views of the Hungarian Parliament building and several beautiful bridges our first night on the river boat. Disembarkation was also a snap and Scenic even had someone meet us at the Amsterdam airport to guide us to our airline's check-in area. So nice. Food and drinks flowed freely on board with no restrictions whatsoever. We had specialty coffees and drinks at our disposal night and day and a fully stockied mini-bar that was replenished immediately. The wine selections for dinner and lunch were truly memorable and designed to complement the deliciously prepared meals. I was very impressed by the freshness of the fruit, vegetables and salads - not always the case on many cruises. The included excursions and enrichment activities were first class and I feel they had the connections to get us into some of the best places to visit. For example, our private concert at Palais Lichtenstein in Vienna was just beautiful. Another highlight was attending a performance at the Spanish Riding School in Vienna as well as an evening tour and dinner at Marksburg Castle in the beautiful Rhine Gorge. E-bikes were available for each port and we totally enjoyed touring various cities using them. We often saw Viking Ships docking at the same ports and doing some of the same tours, but I often felt sorry for them as we seemed to have the preferred times and better guides. I don't know how Scenic does it - but they do. My only caveat would be in regard to cabins. Because we did a last minute lower-priced booking, we were only able to book one of the smallest cabins with no balcony. Although the room was very clean and well appointed, for such a lengthy cruise, we wished we had been in one of the larger balcony suites. I wouldn't have minded the small cabin for a five to seven day cruise, but after 15 days I was tired of our small shower and the minimal room in our cabin. But that was a choice we made and of course we saved over $3,000 a person in the process. Just be warned - small cabins are small!!! One final point - our on-board tour director was fabulous. Very organized, clear and well versed about all our destinations. I know that my husband will never sail any other way than all inclusive going forward and we would definitely choose Scenic for our next cruise. Read Less
Sail Date August 2019
Met at the airport for transport to the ship. Getting to the ship and into our cabin went very smoothly, Cabin was sparking, and we had plenty of room to stow things away. Staff were more than welcoming. We were booked to sail on ... Read More
Met at the airport for transport to the ship. Getting to the ship and into our cabin went very smoothly, Cabin was sparking, and we had plenty of room to stow things away. Staff were more than welcoming. We were booked to sail on Crystal, but there was a change of ship earlier due to water levels. Fortunately we had no issues with high or low water and were able to complete the entire voyage on the Jasper. Staff were exemplary - couldn't do enough to make us happy. Bartenders were a little heavy handed with alcohol in the mixed drinks. Food ranged from average to brilliant, however, we never went hungry or thirsty. Range of tours was varied. Some of the "easy walking" tours were an effort for some guests. We were pleased to be traveling with a mostly Australian group. The atmosphere was relaxed and happy, and I believe our traveling companions helped to make it so. We sailed from Amsterdam to Budapest and then went on to Prague. The bus to Prague took 9 hours, however the Cosmopolitan hotel was a delight, and Prague was fun to explore. Read Less
Sail Date August 2019
We were celebrating our honeymoon, the moment we set foot on the ship, we were transported into a world of utter luxury. We were doted upon and treated like royalty. George, the cruise manager, always greeted everyone with a friendly smile ... Read More
We were celebrating our honeymoon, the moment we set foot on the ship, we were transported into a world of utter luxury. We were doted upon and treated like royalty. George, the cruise manager, always greeted everyone with a friendly smile and answered all our questions. I am sure he would have also been quick to solve any issues but there were none. He was on top of everything. Everything was done effortlessly, or so it seemed, from my perspective. The staff was friendly, upbeat and Costi our restaurant server made me laugh, a discreet comedian, suggested food and drink, made me a toddy in the evening. He was a true delight. Vlad our attentive and intuitive butler knew or seemed to know what we wanted before we even expressed our thoughts. We was extremely professional and incredibly helpful. The food was stupendous! The chef came around and wanted our feedback. No wonder! The baked goods are to die for. The lamb, wow. The soups yummy. We loved everything about our trip! What a grand adventure. Sylvia the tour organizers took very good care of us. She took great pains to explain and plan the wonderful outings we enjoyed. Our suite was wonderful, ours was the Royal Panorama. It was spacious, kept spotless and generously supplied with anything one could possibly need. Our laundry was taken care of and returned promptly. The salt room felt wonderful after our massage. I could go on, but will stop here before I write a book. I am still suffering from Vlad ( our butler) withdrawal. If you enjoy a phenomenal adventure and want to feel coddled in luxury, then sign up. You will love it! Guaranteed. Read Less
Sail Date July 2019
Scenic provides an excellent cruise with a very high level of service. Everyone on staff made every effort to provide the highest level of service. The multiple options for shore excursions meets the needs of all passengers. Transfers ... Read More
Scenic provides an excellent cruise with a very high level of service. Everyone on staff made every effort to provide the highest level of service. The multiple options for shore excursions meets the needs of all passengers. Transfers and tour guides are top notch. They provide a device to provide information about places you pass along the way. This helps while away the cruising time. If there was anything that needs improvement is the lack of activities during on board cruise travel time between ports. Staring out the window at the trees gets a little tiresome after a while. Where’s the bingo, trivia and other group activities. The Only option they seem to have is drinking in the lounge. When staff was approached they said Scenic head office wouldn’t allow it. Did appreciate the few classes they did provide. Also be aware that for most of the trip you can’t go on top deck due to low bridges. Read Less
Sail Date July 2019
We had friends recommend this Scenic Cruise after their experience on board last year. They were so right, it was a wonderful experience. We had never been on a river cruise, being very independent travelers, but Scenic was a perfect fit ... Read More
We had friends recommend this Scenic Cruise after their experience on board last year. They were so right, it was a wonderful experience. We had never been on a river cruise, being very independent travelers, but Scenic was a perfect fit for us. You could choose any of the offered excursions, or adventure on your own using their e-bikes. Every excursion left exactly at the time stated, and returned to the boat at the precise time scheduled. The local guides were knowledgeable and added much local flavor to the tours. We can not compliment the ship's staff enough! They worked together beautifully, always with smiles, truly wanting to make the trip memorable for you. The cabins were very well appointed, perfectly designed to maximize the space, with quality amenities. The meals were delicious with many choices, and beautifully served. Be sure not to miss the sorbet dessert! I think the camaraderie of the crew carried through to the guests. Everyone was so congenial and welcoming to each other. Conversation flowed easily amongst the passengers who were mainly Canadians, Brits, Aussies and Kiwis, with a few Americans as well. The shore excursions were excellent, onboard entertainment was very good, and a highlight was the evening a Palace was opened for the guests to explore and then attend a private concert! We arrived home and began looking at the Scenic catalog for another trip! Read Less
Sail Date June 2019
A year ago we'd never heard of Scenic and were comparing many cruise offerings for May of 2019. Fortunately my travel advisor suggested considering Scenic along with many other cruise companies I was comparing. Hands down, this ... Read More
A year ago we'd never heard of Scenic and were comparing many cruise offerings for May of 2019. Fortunately my travel advisor suggested considering Scenic along with many other cruise companies I was comparing. Hands down, this cruise never disappointed and was superb! We had invited first-time river cruiser friends to join us (with some trepidation as we'd never been on a Scenic cruise). They were quite impressed as were we. Compared to our previous two river cruises, Scenic was an exceptional experience! Our stateroom was beautiful with spaciously creative designs. Personnel were friendly and professional. All excursions were well thought out and very enjoyable. Food was very good - not gourmet, but regionally representative, delicious and beautifully presented. Being an all-inclusive river cruise took most of the guest work out of this trip. The weather was spectacular and I truly cannot believe any Rhine River cruise could have delivered more than the sights and experiences we had. Next year we'd like to enjoy a Seine River/Normandy cruise and with what we now know Scenic will be our go-to company for river cruises from this time forward! Read Less
Sail Date May 2019
We were invited by some friends to join a group that was planning to cruise the Rhine River from Zurich to Amsterdam, so we decided to go. Our travel agent booked us on the Scenic Jasper with the rest of the group. From the moment we ... Read More
We were invited by some friends to join a group that was planning to cruise the Rhine River from Zurich to Amsterdam, so we decided to go. Our travel agent booked us on the Scenic Jasper with the rest of the group. From the moment we stepped on board on 5/8 until we got off the ship, it was a truly wonderful time. Our cabin was spacious and well designed, and it was kept spotlessly clean and supplied by the housekeeping staff. The ship itself was in immaculate condition, and the lounges and dining areas were extremely clean and comfortable. The staff, starting with the tour director, Tadej, and our assigned butler, Marko, all the way through the wait staff, bartenders, chef and kitchen crew. maintenance staff, and every other staff member, were all extremely personable and attentive to the needs of the guests. We were made to feel most welcome on board and valued as customers. The activities that were planned were interesting and informative, and were well planned and organized. There were several evening during which local entertainment was brought on board, and those occasions were thoroughly enjoyed. One night we were bussed to a concert hall at which we were entertained by two highly talented opera singers and a classically trained pianist. It was a very moving experience. The food and beverages on board were simply outstanding. Each night before dinner was served, Chef Bogdan came out and addressed the passengers with a preview of the meal; the wine steward described for us the wine and food pairings; and Cruise Director Tadej informed us of the next day's ship movements, available activities and individual options. The staff's attentiveness to the wants and needs of the passengers was impressive. My wife and I completely and thoroughly enjoyed ourselves, and we are already planning to take another cruise with Scenic. And we are going to recruit another circle of friends and relatives to join us. When we left the ship for the last time, it was a difficult moment because we had been embraced so well by the staff and now we had to leave them. We will be back! Read Less
Sail Date May 2019
Wanted to cruise from Budapest to Neuremberg on the Danube. We spent more time on a coach than on the river. In fact we only 'cruised' for 4/5 hours in daylight during the whole 7 days. Please check carefully water levels before ... Read More
Wanted to cruise from Budapest to Neuremberg on the Danube. We spent more time on a coach than on the river. In fact we only 'cruised' for 4/5 hours in daylight during the whole 7 days. Please check carefully water levels before you book. We were not advised of any problems until less than 24 hours before departure. We would have expected to be contacted and offered the possibility of cancellation due to the circumstances. Fortunately for us the weather was great and we were able to make good use of the electric bicycles that were available. This enabled us to see some of the countryside along the river. Shuttle bus services were put on which we used to visit local towns. Instead of sitting on a coach for up to 3/4 hours. Remember if you book a balcony suite you could be docked for hours/dayd looking into someone else's balcony on another cruise boat. Talking to other passengers who had cruised with National Geographic before, this partnership left a lot to be desired. Their representatives were very pleasant though. Be very wary if you have an intolerance or allergy to certain foods. My experience was difficult to say the least. Read Less
Sail Date October 2018
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver ... Read More
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver and the rep. Promised to call me when he got into the office. Well, he never called me, but I did receive a call from Nat. Geo. Who told me that we would be transferred from the airport in Budapest to a meeting room at the Marriott hotel where we would await others before we would be bussed to Vienna, a three hour bus ride after an overnight flight from North America. He told me that we would be on the Scenic Amber, which I knew was impossible as she was in Amsterdam, not Budapest. After that the cruise was downhill all the way. No daylight in the stateroom as we were moored to other ships in Vienna. The food was the worst I have experienced, poor choices, very poor quality. The farewell dinner was spaghetti with tomato sauce. I couldn’t believe it! We experienced only 3 hours of daylight sailing. The excursions were not what we were advised when we booked. The Butler was a joke as he was a butler/ waiter/ sailor. The Captain never showed for the Captains welcome cocktail party or the Captains farewell party, yet we did get to see him very often outside the wheelhouse on the sun deck having a smoke. This felt like a Mickey Mouse outfit, my apologies to the mouse, but it felt like we were sailing with a company that was in financial trouble. Read Less
Sail Date October 2018
Cruise had a great crew especially the Cruise Director, Richard Grey. Hotels in Prague and Budapest were good and well positioned in their cities. Food and service were good. Our guide in Prague was especially good. The Tailor Made devices ... Read More
Cruise had a great crew especially the Cruise Director, Richard Grey. Hotels in Prague and Budapest were good and well positioned in their cities. Food and service were good. Our guide in Prague was especially good. The Tailor Made devices are a good idea but don't work consistently. Scenic and all other cruise companies were impacted by low water levels on the Danube and although we were assured by customer service prior to our departure that the worst outcome would be a ship swap and that we would not be spending a lot of time on buses, we did in fact spend most of our week on buses. As it turned out, the only times we spent on this river were from Passau to Melk and from Melk to Vienna. We understand this was out of Scenic's control due to water levels. However, we missed our excursion to Nuremberg as we would have been on a bus for 8 hours to get there and back. It was two hours each way to Regensberg and we never did get to cruise the river from Vienna to Budapest and had to be bused there as well. We also missed out on a tour of the village outside Budapest. Again, we understand this was caused by low river water levels. However Scenic's River Cruise Guarantee in the form of compensation was totally inadequate. In the end, we received compensation for less than 10% of the value of our cruise. We paid luxury cruise prices for a river cruise that turned out to be more of a bus tour and we certainly did not receive 90%+ value for money. When i returned from our trip, i contacted customer service to register a complaint and was told that someone would respond that day. No one called. I was told to send an email to their customer service department and got an automated response that they would get back to me in two business days. I had to call them on the 4th day to get some action. In their River Cruise Guarantee, their Terms and Conditions state that they will not pay for claims arising directly or indirectly from: Consequential loss of any kind including loss of enjoyment.Their financial response to our loss of enjoyment is an insult to their customers. Their assumption that there is equivalency between a river cruise and a series of bus trips shows a complete lack of concern for a travelers enjoyment. If you are considering Scenic for your next cruise, be aware that if the trip goes off the rails even if it is not their fault such as river levels, they are not concerned about your loss of enjoyment as evidenced in the compensation that was offered. we have had a good experience with Avalon and we will go back to them on our next cruise. For anyone looking at this review, i would check out Avalon for your river cruise. Read Less
Sail Date October 2018
An acquaintance recommended Scenic to me. We chose the Danube cruise with the Prague extension. Our first problem was arriving at Frankfurt airport: there was a holiday in Germany and as a result three long delays to get to our gate, so we ... Read More
An acquaintance recommended Scenic to me. We chose the Danube cruise with the Prague extension. Our first problem was arriving at Frankfurt airport: there was a holiday in Germany and as a result three long delays to get to our gate, so we missed our flight. Then Prague was unseasonably cold and many of us were not dressed for it. We had many upsides in Prague. The breakfast buffet was really excellent at the Marriot and the tour guide gave us insight into Czech culture given the Hapsburgs, Hitler, and Soviet invasion and domination. Due to low water levels, we were bussed from Prague to Passau, rather than to Regensburg and at the end of the cruise, we had to be bussed to Budapest, instead of cruising. We covered less than 30% of the river than planned! Scenic are compensating many of the passengers with a small refund. The itinerary changed very little from the plan: we had less time in Budapest, a stunning city, and we had the added option of exploring Passau, a very beautiful town. Regensburg was also very interesting. I was disappointed by the tours of Melk Abbey, Saltzburg and Vienna. The concert at Vienna was excellent. Mostly we cruised during the night but we did see the Wachau Valley which is truly beautiful. The breakfast and lunch buffets were excellent, while a la carte dinners were a bit mixed. When we eat at other locations it was also mixed. On the whole, I think Scenic staff did the best they could to entertain us and provide a 5 star experience. The meals on the boat and otherwise need some tweaking, and they now seem to be warning customers about low water levels in advance. Read Less
Sail Date October 2018
Gems of the Danube river cruise (my husband and I were actual paying cruisers on the Jasper just 11 days ago. We were not compensated in any way to write this review) We did online research of several cruise lines. We were ... Read More
Gems of the Danube river cruise (my husband and I were actual paying cruisers on the Jasper just 11 days ago. We were not compensated in any way to write this review) We did online research of several cruise lines. We were particularly looking at the excursions offered on various cruise lines. We felt Scenic offered a good variety of choices. Some active choices and some less active choices depending on how you're feeling. As expected the excursions were well thought out and executed. When traveling to a particular location we were aboard Volvo coaches. Very nice. Everything on the ship was done on time! Including embarkment and disembarkment, excursions, meals, entertainment, etc. Very nice. I can't say enough about the ship staff/crew. Super friendly! Every time we passed a staff member or had an encounter with one they smiled and greeted us. They genuinely seemed happy to be doing their job. We met some very interesting crew members. Funny and entertaining. Our cruise director was Richard from Yorkshire and he was so funny. He never got flustered either. Each room has a butler. The name of our butler was Graykor and he was very attentive. If you called him with a need he was at your door in a mater of minutes. The Hotel Manager on our ship was Marco and he assured that everything ran smoothly. And let us not forget the bartender. His name was Mikol (pronounced Me-Hi) and he was so funny. We loved getting to know him. I elected to have an optional massage during out first day of cruising to work out the knots from our traveling. The massage therapist did not disappoint. He gave an excellent deep tissue massage. Ahhhhh And the fee was no more then I would have paid here at home. The food! Oh the food. I miss it already. Excellent regional food. Buffet (excellent buffet food) or menu ordering for breakfast and lunch. And a fabulous menu of choices every night. The food and wine were paired as well. Twice during the cruise we received an invitation to a special dinner: Portobellos with restaurant manager Predrag Acimovic, and Table La Rive (for Diamond Deck cruisers) with Executive Chef Antonio Jones. An amazing dining experience with multiple courses. We really enjoyed the nightly entertainment too. Hungarian folk dancers, Viennese Waltz Dancers, Decades Disco with Enzo, Schuplattler Dancers, Trivia Challenge night, Music and dancing every evening throughout the cruise with Enzo at the piano. Last but not lease we made some wonderful friends and exchanged contact information. You know it's a wonderful vacation when you come home with new friends! I highly recommended Scenic Cruise Lines. It met and exceeded our expectations. I realize I used a lot of adjectives & exclamation points - but I'm still enjoying the wonderful memories we made on such a fun cruise! Read Less
Sail Date September 2018
Friends choose this cruise. The ship was in very good condition, and the rooms were large for a river cruise and well laid out, shower was good sized. Good points regarding the cruise: Good ports and high quality excursion ... Read More
Friends choose this cruise. The ship was in very good condition, and the rooms were large for a river cruise and well laid out, shower was good sized. Good points regarding the cruise: Good ports and high quality excursion guides Breakfast and Lunch were easy to serve yourself and there was an abundance of food The local entertainment on the ship was well done, offered on 2 evenings Two concerts that were very well done Truly all inclusive The notes below are observations, please take them as such. Poor points regarding the cruise (some of these will not apply to you, they did to us) Before the cruise Scenic did not communicate with us in regards to changing the ship,(we were originally on the Amber which is one year newer) our documents arrived late (this didn't really matter since you didn't need to have them to get on the ship) and the water was so low that we did not get to one of the ports (they seem to be okay with this it was just a quirk of the river level, however we had paid for insurance for just this reason and were not given a chance to back out and had called repeatedly to ask for updates) The cabin - see below Dining - as a vegetarian I was disappointed in the dinner food. The service was slow and the staff in the dining room was lacking in training. I am not sure with all the changes in itinerary was helpful. The food case at the bar never looked like the pictures. They had an evening meal for each of us in another section and it was called the Portofino restaurant -- the service and food there were excellent and the levet we had expected the entire cruise to be at Director -- He was great, but the constant changes were difficult to keep up with Shore excursions -- these were mainly overview of each area. The concert was lovely, however it had been moved and the dancers were on the main level with the seating so if you a few rows back it was difficult to see. We had an organ concert that was exceptional Public rooms -- these were very nice, however there was really no where in the evening for a group who would like to play cards, you couldn't use the dining room and often the entertainment was loud. All in all, having been on other river cruises I was not as impressed as I had hoped to be for the additional price. Read Less
Sail Date September 2018
My wife and I booked an 11-day Scenic Gems of the Danube cruise as a 20th anniversary present to ourselves. It was recommended by my travel agent. This was also a trip that was on our bucket list. Just a few days before leaving for our ... Read More
My wife and I booked an 11-day Scenic Gems of the Danube cruise as a 20th anniversary present to ourselves. It was recommended by my travel agent. This was also a trip that was on our bucket list. Just a few days before leaving for our trip, I was advised by my travel agent that the rivers in Europe were experiencing low water levels due to the hot, dry summer. We were scheduled to be on the Scenic Amber; however, we were told we would likely have to "swap" ships. After arriving in Prague, we were told that we would be on the Scenic Jasper as the Amber was stuck down river due to the low water levels. The ship was to travel down the Danube and stop along the way at cities such as Regensburg, Passau, Melk, Vienna and Budapest. Unfortunately, the low water levels prevented the ship from progressing past Regensburg. None of the river tour companies can control Mother Nature, but how they respond is key. There should have been a contingency plan to swap ships as standard operating procedure, and this did not happen. As a result of the ship remaining in Regensburg, the stops in Passau (including Salzburg), Melk, and Vienna were cancelled and even after the water level rose again, the ship only arrived in Budapest on the very last day when all passengers had to disembark. The company did offer coach rides to Salzburg or Cesky Krumlov. Since we originally had planned to visit Salzburg, we chose the coach ride there, which took hours to get to. As a result, the tour was rushed as we had to be back on the coach for the ride back. The coach rides to Vienna and Budapest were also very long and resulted in tours in which we felt very rushed. We were not able to visit Schonbrunn Palace as we had planned, and the tour guide in Budapest remarked that our tour was the fastest she had ever given. Some passengers were so disappointed at not having had a river cruise that they left the ship early and went home. We decided to stay on the ship and visit as many cities as possible, but it still wasn't the cruise we had hoped for. Each day, the cruise director called us into the lounge to announce the latest decision on what they would offer. This constant state of not knowing added to the stress of our vacation. As the cruise director stated, it was no longer a cruise, but an adventure. The ship itself was fine, although I don't think calling their ships "Spaceships" is justified as our cabin was much smaller than expected, based on the company's description. The service on the ship was fine, although one drink server was very unfriendly from the first day. The food was good, although the breakfast buffet didn't change. All beverages were included, which is nice as this is not the case on most ocean cruises. Read Less
Sail Date September 2018
It looked luxurious and was all inclusive, albeit very expensive. Paperwork from Scenic was very thin and confusing. Ship was changed a week or so beforehand to an older vessel when low water on the Danube became a problem. The ship change ... Read More
It looked luxurious and was all inclusive, albeit very expensive. Paperwork from Scenic was very thin and confusing. Ship was changed a week or so beforehand to an older vessel when low water on the Danube became a problem. The ship change was no issue in itself but it was clear that the low water was going to cause huge disruption. We hardly moved for the first days and then had four days when we couldn't do most of things we had paid for including Vienna and Budapest. Guests were offered flights home or bus tours and hotels: the latter was not what we had paid for so we chose the former but before flights could be arranged the ship sailed on - for a bit. Each day then was chaos with constantly changing plans. Eventually we sailed all through the nights so didn't see much of the Danube and arrived in Budapest at one in the morning and left the ship at nine to fly home. Scenic should have cancelled this trip and refunded the money or offered alternatives. Their emphasis was to get the ship to a destination from where it could meet their cruising schedules. We are still in discussion about compensation but so far have been offered a surly 17% refund. I cannot recommend Scenic since although the ship was lovely and the food very good but not outstanding, and low water in itself beyond their control, the way they have handled things afterwards was very poor. This is all rather sad since Scenic could have done themselves a lot of good by immediately offering a 50% refund or a discount on another cruise. Read Less
Sail Date September 2018
Wanted a layed-back cruise. Got to see a lot of Europe from the rivers and experienced a bit of their culture. Excellent excursions through vineyards etc . The ship entertainment and activities were wonderful, service was excellent. ... Read More
Wanted a layed-back cruise. Got to see a lot of Europe from the rivers and experienced a bit of their culture. Excellent excursions through vineyards etc . The ship entertainment and activities were wonderful, service was excellent. Could not have picked a better venue. Would do it again and recommend to any body. W e departed Budapest and 15 days later landed in Amsterdam. Sorry the cruise was over. The meals and wine were very good. The bar had anything I wanted. The pool on deck was a wonderful surprise. Weather cooperated with exception of two days. It was nice to be able to sit on our balcony have a quite drink and watch the the world go by. Anything you wanted the butler will get it for you. Breakfast in bed every day if you wish, but it was much more fun in the dining room and mix with the other passengers. You will meet some wonderful people and make some lasting friends. Read Less
Sail Date September 2018
We had to join this boat after spending some 8 hours transferring from the Jade to join Jasper. So we had an early start to go to Salzburg and then onto see the Sounds of Music show up in the mountains, that said we had very little ... Read More
We had to join this boat after spending some 8 hours transferring from the Jade to join Jasper. So we had an early start to go to Salzburg and then onto see the Sounds of Music show up in the mountains, that said we had very little time to explore Saltzburg which was a shame, it was rushed, The actual show was better than the previous show we experienced at Marksburg Castle, more refined and the food/drink was much better. The actual Austrian orchestra and singers were very good. After leaving the show we had a reasonably long coach drive to Melk where we joined the Jasper, when we arrived at the docking area the boat crew were having to man handle every suitcases along the jetty to the boat which did not do the suitcases any favours. We were met on board by the some of the crew and were offered drinks etc. Our first night in the dining room was not that great, service was even slower than on the Jade taking some 2 hours to get all courses. The actual Dining room/Lounge staff did not seem to gel together as well as the crew on the Jade. Again as on the Jade the portions coming out were not that great and one had to have all servings to feel reasonably full. Drinks at times were a problem to get either at the dining table or in the lounge area. We had been looking forward to eating at the Table La Rive, we had heard from some fellow passengers of their experience on the Jade and they spoke very well of their experience. However this was a complete opposite for us, there was only 4 other guests seated when we arrived. The butler who was dedicated to go through the serving was not as good as we had observed on the Jade. What ruined it for us was the other 2 couples who to be frank lacked the basic manners when eating with other people, one couple kept getting up and talking to some people they had met, and shouting from our table to them. The other couple were down right rude, complaining to the butler about their food and after asking the butler to change their dessert, simply got up and left without goodbye. When the butler returned we their desserts he asked where they had gone. He was not a happy bunny. So a lesson to be learnt here, we should have asked who we were going to be seated with before the night we had been booked to go to this venue. So sadly we had this ruined by other people! The cruise itself was well organised, as said previously on the Jade our tour director Andrea was excellent. Scenic did pull out all the stops to get us along the danube to Budapest which they accomplished. All the excursions a dn sites we experienced were very well mamagned. Final our disembarkation was the very best we have ever experienced again down to lot to Andrea, pity Oceania were not the same. Read Less
Sail Date August 2018
Scenic Jasper Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 5.0 4.2
Entertainment 3.0 4.0
Public Rooms 4.0 4.5
Fitness Recreation 3.0 3.9
Family 1.0 3.9
Shore Excursion 5.0 4.4
Enrichment 2.0 4.4
Service 5.0 4.5
Value For Money 4.0 4.1
Rates 4.0 N/A

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