None of the experience with the ship, shore excursions or food can make up for having the 14 day cruise planned from Budapest to Amsterdam terminated after 7 days and then being left in an unplanned city with no assistance The Danube had been rising over the first few days and then at dinner on day 5 we were told the cruise would end 36 hours later in Passau, we were all to vacate the ship by 8 am ...
Boat: Jasper: Scenic Luxury River Cruise (Basel, Switzerland to Amsterdam) a 5 star cruise!
I want to know, who made up the daily menus?
No one that is familiar with fine cuisine.
Food will make or break a company. Mess up with food, and repeat customers will not return. This company needs hire a couple of trained Chefs to make up a decent modern menu and then train the kitchen staff ...
Had to call repeatedly to get travel documents. long wait times on phone. representative said they would help but no action was taken. All email responses say they will get back to me in 3 – 5 business days. finally got someone to help. could never contact scenic before cruise.
8/16 received email regarding low water – will have to change ships. Itinerary will not be affected. Change ships ...
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises.
Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver and the rep. Promised to call me when he got into the office. Well, he never called me, but I did receive a call from Nat. Geo. Who told me that we would be ...
Dear Tidalmist,
We are sorry to hear this was not the 5-star cruise you were hoping for. Due to the exceptionally dry weather in Europe, this has led to low water levels in sections of the...
Chose this cruise as I wanted to cruise on the Danube from Nuremburg to Budapest. When we got picked up at Munich aiprort we were told that due to low water we would be bused to Passau so missed a large part of the cruise down the Danube. Then the ship only cruised for half a day during daylight hours. I thought there would be a lot more cruising during the day not at night and the tour descriptor ...
We chose Scenic because it had been rated as one of the top 3 river cruise lines.
We booked one of two "Panoramic Suites" (#337) and spent a small fortune to have this experience....the "river cruise" experience. For us, it was more about the ship and the trip down the Danube, our deluxe (fabulous) cabin and our butler (Christian, who by the way, was excellent). The day trips were an ...
Our first river cruise!
We called Scenic on September 9th to see if re-scheduling our Danube cruise was warranted (we were aware of low water levels). We were told no; there was a possibility of a ship swap if necessary. On September 18 (we were already in Prague), we received an email from Scenic informing us we would be boarding the Jasper instead of the Amber as originally planned. Upon ...