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6 Scenic Diamond River Cruise Reviews

My wife and I have now completed four river cruises with Scenic and yet again we have not been disappointed, it was excellent. The cabin was clean and tidy at all times by the housing keeping service, the butler service was great being on ... Read More
My wife and I have now completed four river cruises with Scenic and yet again we have not been disappointed, it was excellent. The cabin was clean and tidy at all times by the housing keeping service, the butler service was great being on call at all times, the balcony is unique to Scenic with the electric opening and closing windows that allow for you to sit out there regardless of the weather. The dining as usual was first class from the light lunches to the speciality table restaurants on board and being remembered by the crew for drinks and other services was especially great. As for the activities as we have come to expect from Scenic they were all great and well timed to not be totally exhausting but very informative and a wonderful experience each time. And we will always recommend Scenic for those who want luxury and an exceptional adventure that is value for money. Read Less
Sail Date September 2017
I'm not a review writer, and this is my first but I feel compelled to do so to share our Scenic experience. As part of a wider European vacation we booked a 14 days Gems of Europe river cruise with Scenic with Prague extension. ... Read More
I'm not a review writer, and this is my first but I feel compelled to do so to share our Scenic experience. As part of a wider European vacation we booked a 14 days Gems of Europe river cruise with Scenic with Prague extension. As it was a joint 60th birthday year holiday, we splashed out on a Royal Suite (cabin 315 for those who are interested). We spent a few days in Amsterdam under our own steam and just happened to stay at the same hotel Scenic used for their pre-cruise extension and departure day room. Hilton Doubletree.This was handy because on checkout we just took our luggage down to the Scenic day room and they took care of everything else in preparation for a 3.00pm boarding. However, we were supposed to join the ship at Amsterdam but due to an issue with a lock the Diamond was stuck in Antwerp. Scenic sorted this by arranging coach transfer to Antwerp. No problem with this, we got to see a bit of Belgium on the short coach ride. The lock issue was solved and the ship sailed overnight to Amsterdam. On arrival at the ship in Antwerp we were greeted with champagne made to feel welcome and then were taken to our cabin, which was beautiful and well worth the additional expense to have the extra room and lounge area. There was plenty of hanging and drawer space in the wardrobe so most of the contents of the bags were unpacked. The suitcases slide under the bed out of the way. To cut a long story short the next two weeks was great. There were no issues. We didn't ask much of anybody but when a request was made for something it just happened. The food was fabulous the whole way. Plenty of alcohol all day if you wanted it. We found eating a light meal in the River Café upstairs at lunch was better option than the buffet in the main dining room. There is only so much you can eat in a day. The staff were all wonderful. From the Cruise Director Gary right down to our cabin attendant Mariya, everybody on board was great. One thing that impressed us was our departure from the hotel in Prague to Prague airport. This was the end of our tour with Scenic and our cabin class came with private car transfer to the airport. The limo driver claimed the luggage wouldn't fit in the boot of the S class Mercedes, so the local Scenic representative arranged for a taxi with more room for the bags. What happened next surprised and impressed us. We were happy to get in the taxi but Scenic insisted we get driven to the airport in the limo with the bags following in the taxi. That action speaks for itself in how Scenic treat their paying customers and fulfil their obligations. We are already thinking of a cruise through Southern France in two years time. It will only be with Scenic. Read Less
Sail Date May 2015
We have just returned from a wonderful trip aboard the Scenic Diamond. We have travelled a fair bit and felt that this trip was one of the best so far. Scenic offered us the ability to enjoy travelling to different ports while comfortable ... Read More
We have just returned from a wonderful trip aboard the Scenic Diamond. We have travelled a fair bit and felt that this trip was one of the best so far. Scenic offered us the ability to enjoy travelling to different ports while comfortable aboard the ship every night. The amenities of fine linen, delicious food and drinks served by a staff that was intent on making your trip as enjoyable as possible, made this trip outstanding for us. We loved the all inclusive feature that allowed us to never have to reach for our wallets. As promised by Scenic, every tour, admission, drink, meal, transfers and gratuity was included. At the end of our stay the bill was a big fat 0. Much different than when we were on other cruises where every time you did anything they were charging you. We felt we had excellent value for money spent and the added bonus of not worrying about the cost provided us a stress free vacation. At the end of our stay we had absolutely NOTHING we would have changed. Katharina our cruise director worked day and night to organize everyone and meticulously planned each day. We were well informed about each port and watched her scramble to make amends when issues out of her control demanded changes. She was outstanding. The staff always greeted everyone with smile and were always willing to make our stay as pleasant as possible. We found the wait staff offered us superb service, always remembering our order and drinks and often anticipating our needs before we even asked. We enjoyed every meal and found there was adequate variety. The portions were small at times but our waiter was quick to provide us with a double order if requested. Personally I loved the small portions as it allowed me to taste a variety of different courses without becoming to full. There were only 25 staff on board so everyone was always seen doing many different tasks. They appeared to work well as a team and everyone was willing to jump in and fill whatever role was needed. Our personal butler was always seen in the main bar area. While he always had a smile on his face and asked if he could help you, we were hesitant to ask him for anything as he was obviously already so overworked. In no way did this affect our cruise as all as we were quite able to walk the few steps to the lobby to pick up our newspaper or get a plate of munchies from La Rive Cafe. The port excursions were all fabulous and we really liked using the Scenic taylor made devices. The choices of excursions as well as the GPS system on the devices allowed us to design whatever kind of tour we wanted to take. The earplugs on these devices allowed us to hear our guide while walking through the towns. BTW the guides were all very knowledgeable, delivered their tour in clear English in an informal relaxed way. We found they expertly provided us with all the history, statistics and details in each port. The tours are all done aboard Scenic's own busses which are clean, modern and comfortable. The same drivers followed us along the river so we were familiar with them. This was far superior than boarding different busses rented in every port, never knowing if the driver was any good or the conditions of the bus. Again, a plus for Scenic because they ran bus tours before they ran river cruise tours. Before booking our cruise we did extensive research and comparisons with other river cruise companies. They were all very similar. What stood out to us was the Scenic Sun lounge on our balcony and the all inclusive feature. We feel we made a very good choice with Scenic and we would recommend this cruise to everyone and hope to be able to travel with them again. Read Less
Sail Date August 2013
We commenced our Gems of the Danube package with a 3 day extension in Prague. We were met by Cruise Director Martina and then transported to the Marriott Hotel to begin our stay. A short overview of the surrounds was provided by Martina on ... Read More
We commenced our Gems of the Danube package with a 3 day extension in Prague. We were met by Cruise Director Martina and then transported to the Marriott Hotel to begin our stay. A short overview of the surrounds was provided by Martina on our first evening and we walked the short distance to the Old Town Prague Square. The following morning we were taken by coach to Prague Castle and then walked down with Martina through the gardens and town areas over the Charles Bridge and back to Old Town Square. The following day we spent exploring on our own. Day 4 we boarded the bus to Nuremberg to join the Scenic Diamond. Some were a little disappointed as we had been booked on the Scenic Jewel a newer spaceship but due to the recent flooding the Jewel was not in the area. We had wondered how the rivers would be and whether we would make it all the way. Fortunately we were the first boat to do so. We were made very welcome by Marin and the rest of the crew. We overnight-ed in Nuremberg and the following morning took the Tastes Of Nuremberg tour which we enjoyed. The next day we arrived in Regensburg a lovely medieval town and enjoyed a tour of the township and an organ recital at the Cathedral. We ere entertained that evening by the Ommpah Band while we sailed on toward Passau. The township of Passau had been badly ravaged by the 500 year flood and we could see the watermarks on buildings near the river banks. I took the tour to Chesky Krumlov which was wonderful and my husband went to Slazburg and the Salt mines. The next day we berthed in Melk and toured the beautiful Benedictine Abbey. On through the beautiful Wachau Valley and the next stop Durstein a pretty little river town. The next morning we woke in Vienna and having previously seen Vienna we took the day tour to Bratislava. In the evening we were all bussed to the beautiful Palais Liechtenstein for a wonderful Mozart and Strauss concert which include opera and ballet. We did feel privileged. Budapest was our final destination on the cruise and we arrived early afternoon and were taken on a tour of Buda and Pest. This was a beautiful city and we were treated by the Captain to an evening cruise of the river at night with all the beautiful lights. The following morning we sadly disembarked our spaceship and bussed to the Marriott Hotel to be fare welled. We loved our cruise and the crew were all so friendly and obliging always with a smile they couldn't do enough for us. Everything was so well organized and we thoroughly recommend Scenic Tours. Read Less
Sail Date June 2013
This was to be a luxurious celebration, 14 days and nights cruising the Rhine, Main and Danube Rivers with excellent facilities, food and service, a tour planned over a year and anticipated fondly. That is not what happened. Heavy winter ... Read More
This was to be a luxurious celebration, 14 days and nights cruising the Rhine, Main and Danube Rivers with excellent facilities, food and service, a tour planned over a year and anticipated fondly. That is not what happened. Heavy winter snow melted late and heavy spring rains fell. The rivers rose, flooded and then were closed to boat traffic. However, with knowledge of the flooding and the possibility of impassable rivers, Scenic Tours embarked our cruise. We were not offered a cancellation. We cruised for 2.5 days. After that we were moored in Mains for 5 days, then transferred by bus in an appalling comedy of errors lasting near 18 hours to Vienna and the Scenic Pearl. We swapped ships and were moored there for another 5 days. The last transfer was a long bus day to Budapest and a hotel. We did not get near most of the destinations and tours. We did not cruise. We sat on the river. Avalon Cruise passengers affected in the same way were given a 50% refund on their fares and a 50% discount on future bookings. Scenic have provided 5%. Yes, 5% on a 10,000 ticket. The ships are nice, the food is good, the staff excellent but Scenic must be avoided because of their policy of not informing passengers and their practice of starting a cruise that cannot be delivered as advertised. Their refund of 5% is offensive. Read Less
Sail Date May 2013
During this review I will try to clarify some of the questions that have been asked on several Cruise Critic sites. On April 3rd we left England from a regional airport flying KLM to Amsterdam, we were met by a Scenic representative and ... Read More
During this review I will try to clarify some of the questions that have been asked on several Cruise Critic sites. On April 3rd we left England from a regional airport flying KLM to Amsterdam, we were met by a Scenic representative and waited a short time for another couple flying from another UK regional airport and we traveled to our ship in a very smart people carrier arriving in time for a warm welcome and time to meet our butler and room steward, we unpacked, changed and went to the welcome reception and an excellent glass of champagne. When traveling before with Scenic we had a Danube deck (top deck) cabin mid-ship this time we opted for a Rhine ( middle deck) deck cabin again mid-ship. Now the ship has been upgraded and the changes are all to the good, still clean uncluttered decor and furnishings plus the raise and lower screen on the balcony plus all ship butler service, the Scenic brochure is very clear on what is included and what is not, the people at the Scenic office are usually pretty good at answering your questions. We arrived in what has proved to be about the coldest spring on record. Our fellow passengers are mostly Australian. A few Canadians and British (last time it was equal numbers of Australians and Canadians then us Brits). Next day we opted for the Amsterdam canal trip with a short walking tour of Amsterdam which included tasting herring and a visit to a cheese shop to taste their on site made cheese. All walking tours were split into groups of which one was always for gentle walkers, our guide was excellent I don't think we had a duff one during the entire cruise some put more into their job than others for instance one distributed liquor chocolates on our way back to the ship. Thinking about it the whole trip kept coming up with little extras which were a surprise and unexpected, in fact by the end of the cruise at the port briefing each evening it became a standing joke ( these were carried out by our excellent cruise director Evonne and were not obligatory ) The food was excellent and we have eaten in some of the best restaurants in the country, the choice is very varied, we had a visit to the galley, how do they do it? Our chef was a young man from the former East Germany, nothing was to much effort he was very visible and always ready to talk I asked for and got the recipe for an excellent soup. In fact the food service was always of the best from breakfast in your cabin (Danube deck ) or early or late (River Cafe starboard of the lounge) or normal in the Crystal dinning room through lunch, what a choice! To dinner with the choice of eating in Portobello's, Italian you book this with the restaurant manager available depending on length of cruise once or twice, start with a glass of top class bubbly and continue with fine Italian wines. It is true that all but the very top of the range drinks are free that is all soft drinks, a good range of teas and coffees, all cabin mini bar drinks and bottles of water to good single malts, good gin and vodka labels plus very good wines at lunch and dinner and from the bar. The bar staff were very good and I mean very good they mixed their drinks well they cleared tables and took orders through the lounge and up on the to deck. Every day there was a different cocktail special plus a special martini on offer, my husband does enjoy a dry martini and the young man behind the bar got to know that he liked a very dry martini, it was almost waiting when he went to the bar, now that's service, my husband is sure it is the best martini he has ever had seeing as he has had them all over the globe that's saying something. The entire crew are so good it is difficult to know where to start, when required they all pitch in we were on Diamond we were supposed to have been on Pearl but her refit was not completed on time well obviously there was still some tweaking needed on Diamond (not that any of the passengers noticed) at one port while we were on a tour ashore, according to a few passengers who did not join the tour (you can do that) they changed all the beds and the cabin chairs plus other bits and pieces with all the crew even the hairdressers joining in. Wifi is free not easy to get on line sometimes one of the reasons evidently is so many passengers skipping etc. There are nifty little gadgets that are GPS enabled use them on your shore excursions or on board for info about the area you are traveling through we had a few hiccups but we got over them. Everyday there are maps and information sheets on the reception desk for the port and area you are visiting as well as the daily port briefing. Excursions there are so many to choose from sometimes it is difficult to decide all that we went on were very good. Bruges was so cold I was there as a teenager and I still recognised it its a timeless city, wonderful hot chocolate, we needed it, in the evening a display of Flemish dancing, straight out of an old master. The amazing Delta works what a fantastic example of modern engineering. Arnhem and the airborne museum followed by a visit to the airborne cemetery very moving. This evening a demonstration of Apple Strudel making. Tour of Venlo plus a towel folding demonstration it became quite interesting to return to our cabin to discover what towel animal or flower awaited us, tonight a disco with our ever present music man (who also joined the crew when required) some people let their hair down but it was not intrusive. Cruise down the Moselle, guided tour of Cochem and Reichsburg Castle then on to Bernkastel our tour choice was to travel to Luxembourg that was a bit of an eye opener. Cruise through the Rhine gorge to Rudesheim, onto a land train to the very interesting mechanical music museum. Next day Heidelberg we went to Hockenheim it was a Saturday and it was a motor bike day slight drizzle so interesting, to the museum up in the main stand on to the pits stand on the winners podium wave a pretend chequered flag finished off with watching the drift racing altogether a really good day ending with dinner, guided tour and concert at the Rastatt Palace, the dinner was a little long winded but the tour and especially the concert were very good. Our next choice was to the Alsace wine region I have never met such an enthusiastic wine grower and the wines we tasted were very nice indeed. Next stop the Black Forest the open air museum (a bit like Singleton in the UK) very interesting, lunch there and a demonstration of Black Forest cake making, the worlds largest cuckoo clock and the best water fall in Germany, busy day. Basel guided tour and Captains farewell dinner. Altogether a very good cruise of course there were one or two and I mean that few who were a bit annoying but the joy of cruising with Australians is that they don't hold back when people go beyond the pale it is also very interesting cruising with our commonwealth friends. We had several themed dinners, a couple of local music evenings plus a couple who played cow bells absolutely amazing and a zither player. We even met a couple who we met on our previous Scenic Cruise. All of this and more that I am sure I have left out without spending an extra penny, unless you want any laundry done. We will be cruising with Scenic again.Don't forget on our return from every excursion we were welcomed back on board by the Captain and Hotel Manager and offered a hot or cold drink and hot towel if the weather was warm, there was also hand sanitizer at strategic places around the ship. Happy cruising all. Read Less
Sail Date April 2013
Scenic Diamond Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.4
Entertainment 4.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 3.5 3.8
Family N/A 3.8
Shore Excursion 3.0 4.2
Enrichment 3.0 4.3
Service 5.0 4.7
Value For Money 4.5 4.2
Rates 5.0 3.7

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