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14 Savona to Mediterranean Cruise Reviews

The cruise was alright. A rather basic operation, no luxury or frills. For example there is no coffee offered with your evening meal, no tap or iced water is available in the restaurant, the food was very mass catering - unmemorable, ... Read More
The cruise was alright. A rather basic operation, no luxury or frills. For example there is no coffee offered with your evening meal, no tap or iced water is available in the restaurant, the food was very mass catering - unmemorable, fairly tasteless and ofter tepid. The worst part for a solo English speaking passenger was the loneliness of dining either alone or at a table of non English speaking Italians or Russians. On my first day I got a questionaire asking if I was alright with the cabin being cleaned only once a day and would I prefer that to be in the morning or the evening. The entertainment was the usual mindless non verbal, energetic song and dance shows which cruise companies feel obliged to offer their multinational audiences. Other minuses were the two hour wait for the transfer to pick up at Milan Airport before the two hour coach trip to Savona, the tortuous wait on the last day between being turfed off the ship at breakfast and the evening flight that Costa included in their fly cruise package, the reduction in the all day in Naples promised when booked and around which my arrangements for that day were made, to the half day only which we got, because I was told of the time needed to get from that port to the next!! Don't Costa plan their schedules with that information?!! Otherwise good value for money. Read Less
Sail Date December 2016
Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the ... Read More
Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the Mediteranian tour from Savona-Marseilles-Barcelone-Mallorca-Rome and La Spezia Marseilles is a dump, I do not understand why it's part of any cruise, it's a city which seems to be falling apart, don't go there, only the old city centre is worth a visit. La Spezia was a pleasent surprise, visit the Cinque Terre if you go there. The ship is new, from 2014, everything seems to work fine, the style is Las Vegas bling. The crew is very helpful and serviceminded, however, the service-desk is a bit arrogant and it's like they don't listing to what you have to say. We didn't do any of the Costa organized tours, but went on our own, that worked out fine. Read Less
Sail Date October 2016
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were ... Read More
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were celebrating our 60th anniversary/80th birthdays...while we both were still standing.) We've traveled Costa previously. Costa Cruise Line may not be for everyone; it has been good for/to us. For whatever reason, some travel agents will not book you on Costa. If you find this to be the case and you really like your agent, book the cruise yourself and having done that, transfer the booking to your travel agent. Failing that, book the cruise yourself and forget the agent. Costa, in Europe, caters to typically not less than 6 nationalities aboard the ship. Your announcements are therefore (typically) in 6 different languages! Italian, German, Spanish, French, Portuguese, and English. With the increase in Asian tourists, do not be surprised if additional groups are catered to. The preceding isn't bad, it just "is". Since the groups mentioned are on board, the ship's tours are offered in the respective language. That's the good news. The bad new if not enough people of a group book the tour; the tour is cancelled. The option is to join another group's "language" tour. The tour office is well organized and joining the correct tour is typically a non-event. Regarding dining room seating, somehow you are seated with a group that speaks your language. The food is OK. Formal nights are a farce (at least on this cruise). Tennis shorts and sweater around the neck was allowed. Entertainment was generally good+. The "My Way" dining room is less crowded since the majority of guests opt for the NY one. Service was fine in the dining room. Their main floor show is excellent with good cast. The other shows are good/typical. As with all cruises, there are daily events throughout the day such as lectures/demonstrations/movies and such. Their Internet room is fine. There are also stores in which to shop and naturally a Casino. Their "front desk" will change money (U.S./Euro/Pounds) which is important since you'll need $20 in pounds if you are going on a tour in Britain and plan to snack/have coffee. If Costa is going at the time you want to go; to the place(s) you want to go...the go with Costa...if nothing else, the price will be right! Read Less
Sail Date May 2016
When travel with Costa you are treated like cattle that is there only for them to milk money out of you without showing you any respect. What about informing you att 22 in the evening that you must leave the cabin att 8 in the morning ... Read More
When travel with Costa you are treated like cattle that is there only for them to milk money out of you without showing you any respect. What about informing you att 22 in the evening that you must leave the cabin att 8 in the morning for the only reason that they are saving on personnel costs. Or lying to you and claiming that you must buy a bus-ticket for 14 EUR because there are no other way to get to the city and then you find out there is local bus for 2 EUR that goes twice as often as the costa-bus. Or closing a line to the buffé as soon as the queue is less than 20 minutes which means that we who where traveling with a baby could not eat together because one of us always had to stand in line while the other one took care of the baby. In general, Costa are extremely bad at communication. Before going to the cruise checked the webpage closely and wrote three e-mails asking the basic question: "From where does the ship depart?". They could not even provide that information. Luckily it was easy to find anyway. When arriving at the port everything was chaotic, no information about what to do with your bag and how to board. You have to stand in line with 1000 other persons in a tent to find out you need to dump your bag at another location, and then fill out some health-declaration without being provided a pen or some table to write against. Another typical example of costa-communication is you get informed about "you can register your credit card here or there". However, you never get any information about why you should register the card.... I could go on forever with examples about costas bad communication but the bottom line is that it will cost you plenty of money and time.... Read Less
Sail Date May 2016
We like very much to dance during our journeys. That`s why we expected to enjoy of much international social dancing with good evergreen dance hits. Instead we had to follow presentations of experienced dancers, who took part in everyday ... Read More
We like very much to dance during our journeys. That`s why we expected to enjoy of much international social dancing with good evergreen dance hits. Instead we had to follow presentations of experienced dancers, who took part in everyday dance lessons. Music was performed by a duo and young dj`s. Most of the music was replays of the music played during the dance lessons including not so familiar dances like paso doble, wienerwaltz, mazurka, merengue, group dances, etc. We waited in vain to dance with the music of such superstars as Frank Sinatra, Dean Martin, Elvis Presley and like. We think that we were not the only ones. Dance lessons belong to dance schools. In overall we were satisfied with the cruise. Costa Magica was as fine ship we expected. The personnel was friendly. The weather during the cruise was fine and we saw many interesting places. Especially satisfied we were with our cabin steward Mervin who was very friendly and helpful. Read Less
Sail Date April 2016
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean ... Read More
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean - in fact linen and towels changed too frequently. Glad to be on deck 10 with only neighbouring cabin. Extremely comfortable bed - bathroom very adequate Inclusive drinks package is a must - roughly £20 per day for all drinks except champagne - all day long. Excellent coffee on request from the waiting staff or at one of the bars. First class dining experience in Corona Blu restaurant. Staff very pleasant and helpful. Every night a different menu and possible to interchange and have exactly which course you choose at any point. Plenty of dishes I had not had before and some very unusual different things to choose. If not acceptable or to your liking then it is perfectly acceptable to take a substitute. Very good of choice of set wines - three or four in each category. Beautiful linen at table and I thought a really lovely experience. Buffet breakfasts with an extensive range and there again can take into the Corona restaurant or eat in the cafeteria style restaurant. If cooked breakfast is required then this has to be taken at a restaurant Fiorentina on Deck 3 - however this is no real problem. It seemed that there is some food to be had all day long if wanted ! Evening entertainment - professional dancers first class and opportunity to dance with own partners or with a professional My main criticism would be that the excursions/ shuttle buses are expensive -however I did my research and walked or used public transport when possible so actually only paid for a trip to Pisa which was expensive for a 5 hour trip. However this was no surprise I was aware of this. Entertainment in the main theatre was average to poor I thought but not a big issue for me. I joined in Savona and had a long wait for my transport from Milan to port of Savona. Landed at 09.30 and coach left at 13.30 from the second pick up at T1. However with further investigation I would have been better to embark at Barcelona. Didn't feel this ship was too crowded ( as I read in previous reviews) however I think probably only about two thirds capacity. Cant comment on fitness and recreation facilities as I did not use So there may be a few criticisms but I would say excellent value for money. Read Less
Sail Date March 2016
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on ... Read More
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on this particular cruise we found that everything is money orientated and here is a list of what I mean: 1) Costa always provided water at dinner times on previous cruises but now they expect everyone to PAY for the water (and its not cheap at just under 4euros) and to top it of they automatically charge service charge of 15% which I find absolutely ridiculous. 2) We always had pizza on Costa including the evenings but the systems has changed where you'll have to pay for pizza. And the pizza at lunch time is nothing like pizza but a blob of pitta bread and cheese. An Italian cruise and no pizza UNLESS YOU PAY! 3) We were use to having gelato ice cream for dessert during dinner time but now....no ice cream at all. You'll have to go deck 5 and pay for it. Yet again Italian cruise no gelato UNLESS YOU PAY! 4) No sauna or steam room on this cruise UNLESS YOU PAY for the samsara package. Ridiculous. 5) Had a dispute with our cabin steward on deck 9. On the second evening he didn't leave the itinerary sheet on our bed like they do every evening. The following morning I asked him if he can provide me one as I do need to know what time the ship was leaving and whats going on in the ship. He was adamant he put the sheet on my bed but I told him I had nothing (if I did I wouldn't have to ask!) he threw a strop and said now he has to go down to reception to get me one. I told him its fine, I can get it myself. Then he said he'll put 4 or 5 on my bed tonight. I told him I only need one. He wasn't happy that I said that. Then few days later we noticed our cabin was hardly cleaned properly and that we threw away our costa cruise ship box! I approached him about it and he said he did throw it away because he THOUGHT it was rubbish! I said I need that box so I can bring my cruise ship back to UK is good condition. Plus he shouldn't throw anything away unless it was in the BIN. He refused to acknowledge anything I say then said sarcastically he'll pay me back $100, $200 or $300! I was numbed. I told him I just need the box I don't want your money. Then he said hes worked on Costa for 16 yrs and said hes never experienced someone like me! I was fuming! I paid to come on holiday and get treated like I'm in prison camp. To top it of I had to pay 9euros daily for this kind of treatment? Theres a party of 10 of us and we pay 90euros each day for this service!!!? Not on! I complained to the reception and they made him give me back my box and apologized. I've honestly never experienced anything like this and this is my 16th cruise! 6) Don't expect hot breakfast on this cruise. The last order is at 9AM and if you do happen to arrived 2 minute before they'll treat you like crap. The food is cold and they walk around with luke warm coffee and tea and seem to ignore you when you want milk? Not happy. They used to serve hot breakfast buffet in the mornings and now that the system has changed alot of people were complaining. 7) We have built up points over the years and as we are pearl Gold members we always had our club photos for free and this always included pictures with the captain. Now they only give you one photo (without the captain) and they take several pictures and only to print the free photo when some of us in the picture had our eyes closed and print the good picture on the bigger photo and expect 15euros for it! This was not just my experience but other cruisers complained about it. They basically purposely choose to give you the picture when everyone isn't ready and expect you to pay for the decent pictures. SO yet again UNLESSS YOU PAY you won't get a decent club photo. 8) Over the 8 years we have been cruising we built up our costa club points to Pearl Gold. But their new systems has changed so that any point gained before 3 years of cruise will automatically be deleted. This will make it impossible for us to maintain our pearl gold status unless we do world cruises with them atleast twice a year. I'm not a person who normally write reviews or to complain about things. But I honestly felt like Costa cruises have gone downhill and everything is done to their profiting and not to customers satisfactory. We cruise 2 to 3 times and year with Costa but we will change and try other cruises. The only up side to the cruise is the beauty of the ship and the entertainment. But theres so many lows. :( Read Less
Sail Date February 2016
Embarkation and disembarkation - Fast and efficient. Gym - Antiquated equipment. Much of it should be replaced. Entertainment - In the theater...I only went to the shows where the ship's singers/dancers performed and the crew ... Read More
Embarkation and disembarkation - Fast and efficient. Gym - Antiquated equipment. Much of it should be replaced. Entertainment - In the theater...I only went to the shows where the ship's singers/dancers performed and the crew talent show. For the most part, the singer/dancers were pretty good. However, they only performed to pre recorded music. There was never a live band at their performances. Most ships bands are very good. This ship didn't have a band, and that's a shortcoming. Entertainment - On the cabin TV. There was a movie shown in English everyday, but there wasn't a guide telling us what time it was to be shown. It was hit or miss as to when you'd see it. Also, some activities held in the theater and other venues were apparently video taped and shown at various times on the TV, but we were never told when this was to occur. The daily paper could have been used to give passengers that type of info, but it wasn't. Ports - Biggest problem is that, with a couple of exceptions, we weren't in the ports for very long. This meant that it was almost impossible to visit sites that were located outside the ports. This was true whether you were interested in doing something yourself or going on a ship's excursion. Also, I never remember the ship providing a map to passengers as they left the ship at any of the ports. Oftentimes, a port's tourist bureau will have someone provide maps and info to passengers as they exit the ship, but this only happened at 2 of the ports we visited. I understand that Morocco isn't a wealthy country, but there's a cruise ship in port....the only cruise ship on that particular day...and there are a couple thousand passengers getting off the ship...so how about having someone meet the ship with maps and info and a smile that indicates they welcome visitors? Passenger Services - Very responsive. Whenever we had an issue, they were very prompt in getting back to us. Shore excursion - We only went on one. It was a 13 hour roundtrip to Marrakesh. The bus the ship used didn't have a bathroom. We made one 'pitstop' outbound and inbound, but the bus really should have had a bathroom. The bus passengers were made up of those who spoke Italian (80%) and those who spoke English (20%). The guide spoke both languages, but the English speakers felt we weren't being given the same information as the Italians. For instance, as we neared a famous Casablanca landmark the guide went on and on in Italian for what seemed like 5 minutes...and then, in English he said "That's the third largest mosque in the world". That's it. That's all he said in English. I'm pretty sure he left something out. And this happened a number of times. In the restaurant in Marrakesh chosen by the guide, we were rushed to finish our lunches. The waiters came around to pick up the dishes only a very short time after we had been served. I don't know if there was another tour group coming in or what, but we felt rushed. Another problem was that the guide didn't give us an itinerary or even a brief rundown as to what we would see/do and how much time was allotted for our activities. A heated argument ensued between the guide and some Italian passengers about not being given enough 'free' time to shop/explore. The guide had taken us to a couple of shops he clearly wanted us to buy at, and then wanted to lead us back to the bus for the ride home. Not wanting to have an open rebellion, the guide told us we'd be given an additional hour to shop. We usually tip our guides. No way were we tipping this guy, and it appeared most passenger felt the same. Dining - I so wanted to like the food. Oftentimes on cruise ships, the food offerings are hit and miss. On this ship, it was mostly miss, miss, miss. First of all, there wasn't an evening buffet on this ship. We usually always eat dinner in the formal dining room when we cruise, but we will often times visit the buffet just to see what's being served. On this ship, if you don't eat dinner in the formal dining room, you go to one of 3 venues where you pay...a specialty restaurant...a pizza place...a hamburger place, or you don't eat. Sometimes, after you leave the casino or a show on a cruise ship...you might like a bite, so you'd go to the buffet and get something. That's on most cruise ships. Not on this one. Sometimes you get back from a day walking around the port...you notice your dinnertime isn't until 6:30 (that's the early seating...if you are late seating, you're not getting in the dining room until 9:15!) and you want something to tide you over until then. The other ships I've been on, part of the buffet will be open for snacks, or there's a cafe where there's no charge for food. Not on this ship. We did try the buffet a couple times...for breakfast and lunch. I understand...most of the passengers are Italian, so the buffet served the Italian breakfast. This consisted mostly of little cakes. You cannot get a hot item at the breakfast buffet. If you want an egg of any kind, or bacon, sausage, etc, you go to the formal dining room. I'm sorry.. that doesn't make sense to me. What also doesn't make sense is the layout of the buffet itself. It's chaotic. It has 'choke points' built in. Why is the line to access the dispensers for water and coffee located with the line to get to the food? Why are the salad 'fixins' located at the beginning of the buffet line? There are close to 2 dozen ingredients a passenger could choose from to assemble a salad, but everytime you got behind one of these people assembling a salad, the line for the other food got held up. Most of the other ships I've on solved this problem by having the salads at a separate island where people getting a salad didn't impact people getting other food. Another problem was that there we usually 2 buffet lines on either side of the ship. If you asked a waiter if the food was the same on both lines and they'd invariably say 'yes'. But they weren't. They never were the same. 90% of the items were the same, but each line had some unique items. So, if you wanted to be sure that you saw everything that was available, you had to go through both lines. Ridiculous. Most days the standard buffet would feature a particular cuisine. For instance, they had a Mexican buffet. Besides the standard buffet items, there would be foods commonly found on a Mexican menu. At least that's how I thought it would be. Other cruise ships I've been on would have the regular buffet food and then there'd be a separate area with the featured cuisine. Not on this ship. For Mexican day, there was one item..chile con carne. No tortillas, no tacos, no burritos, just chile con carne. In fact, on most days with a featured cuisine, there were only a couple of dishes of that cuisine. Pizza. I love pizza. You would think that an Italian cruise ship with mostly Italian passengers aboard would have good pizza. They didn't. Now maybe the 'pizza place' the venue where you paid for a pizza was good. I don't know...but I didn't want to pay 6 euros for a pizza when I was told the ship had a free pizzeria. Most of my cruises have been on Princess, whose parent company also owns Costa. I think pizza on the Princess ships is pretty good. I had the expectation that if I was on an Italian ship with a bunch of Italians that I'd get a good pizza. Nope. Not on this ship. I have the sneaking suspicion that the dough used in the free pizza venue is likely different from that used in the pay venue. The ingredients for pizza are simple and pretty cheap and it's easy to make. There's no excuse for providing an inferior product at the free venue. Buffet service - Sadly lacking. I think the waiters in the buffet area are only there to clear the tables and clean them (oftentimes you have to remind them to do the latter). When I told one that I had looked all over for a glass for water (they were all out where the dispensers were), he told me I'd have to wait until there were some clean glasses. If I was on another cruise ship, the waiter likely would have asked me where I was sitting and then he'd bring me a glass. One day I asked where ketchup was and I was told it was out on the pool deck where the burgers were. When I explained that french fries were also being served in the buffet and that that's where I got them and it didn't make sense that there wasn't ketchup available there as well, I got a shrug. Again, most of my cruise experience is on Princess. On Princess, the tables are already set with silverware in the buffet area. You sit down at the table and the waiter asks what you want to drink. You don't have to juggle drink glasses and silverware and your food plate all at the same time. This is the way it should be. You've got waiters in the buffet area. Have them do something productive. Have them wait on the passengers. Dinner fare in the formal dining room - Forgettable, with a few exceptions. Many of the menu items have florid explanations as to their origin and they're nicely presented. But, it's mostly a matter of style over substance. They're not very good. I don't think I was the only one that noticed that when fish was on the menu, it was usually 'trash' fish like hake, pollock, cod. Salmon was on the menu only twice. I'm not saying everything was disappointing. There were exceptions and they were what was considered standard fare...the items that were available every night. The spaghetti with sauce and the broiled chicken breast were always good, as was the 'house' salad and the bread and rolls. Incredible bread and rools. But, the most exceptional course in the formal dining room was dessert. Almost without exception, the desserts were superb. Consistently better than I've had on any cruise ship. In particular, any item made with chocolate was incredible. They seemed to use the darkest chocolate in all their desserts. Summary - If you're used to cruising on 'American' cruiselines...you're likely to be disappointed by Costa. We got a very good fare for our cruise. Despite that, I felt it wasn't a good value because Costa fell down in areas where i think it would be so easy to please me and similar passengers. Read Less
Sail Date January 2016
In an effort to make this fair, I'm going to provide both the positives and the negatives...My last experience with Costa, almost 10 years ago was an unequivocal success. But this experience was incomparable, failing in almost every ... Read More
In an effort to make this fair, I'm going to provide both the positives and the negatives...My last experience with Costa, almost 10 years ago was an unequivocal success. But this experience was incomparable, failing in almost every aspect.. POSITIVES: 1. Embarkation/disembarkation was relatively smooth 2. Waitstaff friendly 3. Excellent sugar-free desserts NEGATIVES 1. No hot food in the buffet. 2. No soft drinks at the buffet - The sign said that maintenance on ALL the pop machines was being carried out - this lasted all cruise. If this is fact than hire better technicians. And give passengers soft drinks from the bar. I doubt it was fact as each soft drinks COST(Y)A. 3. We had to pay for water and coffee/tea in the dining room at lunch. COST(Y)A 4. Lunch was served mess hall style at lunch but still took 1.5 hrs 5. There was NO coffee/tea served at dinner. If you wanted you PAID. COST(Y)A 6. Dinner took 2+ hours for 4 courses. 7. At least half of the dinner options available had previously been frozen. Not what i expected... 8. You could not take out your unfinished water bottles away after dinner. 9. At some point in the evening, the water dispensers were closed. If you wanted water you had to pay!! COST(Y)A 10. Food was EXTREMELY SALTY - Had to request salt free, but food was still average 11. We had a clogged toilet or shower - 4 times during the week. Once happening early morning so I had to go find a toilet in my pajamas 12. Entertainment was so loud, I had to leave. On a scale of 1-10, it was a seven. I expected more and entertainment of a better quality. 13. Took my passport at embarkation without an explanation. 14. Discussion with customer service was not acceptable. They were rude, unhelpful and condescending. 15. Refused room service after the first day because of an issue, but still had to pay. 16. Photographers descended on us at every opportunity disrupting dinner conversation. 17. Had to pay for movies. COST(Y)A 18. Rope instead of handles - What purpose does this serve except to make it difficult to open and hurt your hand? 19. Tried to sell us Chocolates at dinner for Euro 1.80? Instead of giving it to us complimentary after all the money we had spent 20. Games were contrived and the prize - a Costa hat... 21. WiFi was 20+ Euros per hour onboard. We have heard that Costa blocked reception at port. COST(Y)A 22. The price of a return rail ticket Civitavechia - Rome Termini at the Costa excursion desk was 45 Euro. Buying it at the rail station was 10 Euro. Furthermore buying the earlier tickets online was all sold out - I have a feeling Costa bought all those tickets ahead of the cruise to ensure they could resell them to the cruise "suckers". COST(Y)A In total it was such a money grab that it was distasteful. From the beginning, I felt so violated, I vowed not to give Costa a single solitary cent besides what I had already paid. And I lived up to that commitment. I drank lovely wine and enjoyed wonderful lunches when I disembarked. Now that Carnival has bought out Costa, don't expect anything different anytime soon. Caveat Emptor and don't forget - ITS GONNA COST(Y)A Read Less
Sail Date November 2015
Plus Points 1. Tour Price was significantly discounted 2. Excellent Itinerary 3. Overall Service & Cleanliness were good 4. We liked the dance lessons Negative Points 1) Embarkation was unusually slow, ... Read More
Plus Points 1. Tour Price was significantly discounted 2. Excellent Itinerary 3. Overall Service & Cleanliness were good 4. We liked the dance lessons Negative Points 1) Embarkation was unusually slow, departure delayed by almost two hours 2) Smoking on board a) Limits to smoking only in restricted deck areas outside were not enforced, smokers were running everywhere. b) Cigarette smoke penetrated frequently into the cabin (air condition) c) Smoking lounge very smelly, ashtrays full over the days, place untidy and uninviting, no wonder the people looked for smoking elsewhere. 3) Dining a) Catering was strictly regimented with restricted hours of service, especially in the self-service areas: no coffee or tea after breakfast, no water after buffet time. In the restaurants with service, all drinks, including water, had to be paid. There was not free drinking water served at the table. b) Cuisine was practically limited to an average Italian style: pasta, pasta, cod fish and other simple dishes. Anything above that was subject to surcharge 4) Board Life a) Mismanagement of the ship space due to lack of personnel resulted in huge numbers of passengers crowded in the mid ship atrium with narrow gallery for the shops and the main entertainment lounge. The constant bidirectional traffic, limited practically to one deck, was a nerve wrecking experience every night. Rest of the abundant space with several bars and lounges with seating facilities were empty. Some were not manned or the entertainment was not attractive enough. Additionally, the best places along the corridors were taken up by ship photographers with their backdrops and other utensils. Never seen so many photo stations together before! This crowd feeling and people bumping to each other led frequently to harsh individual reactions. Our cabin was a Robinson's retreat! b) Entertainment: Theater show average with more accent to a naked flesh than to the level of artistic performance. Live music limited to single or max two performers, lot of electronic garbage. c) Inadequate information and solution of the problems, e.g.when a sudden crash of water supply all over the ship happened. 5) Summary We got what we paid for. Try to avoid Costa in future. Read Less
Sail Date October 2015
In an attempt to keep this brief I'll list good and bad points from our first ever cruise. We are a married couple in our 50s. Good: Service Facilities Entertainment variety Cadiz , Valencia and Lisbon Inside Cabin ... Read More
In an attempt to keep this brief I'll list good and bad points from our first ever cruise. We are a married couple in our 50s. Good: Service Facilities Entertainment variety Cadiz , Valencia and Lisbon Inside Cabin was adequate and I really can't see the argument for upgrading to outside or balcony given the short time we actually spent in the cabin. Steward Uri was excellent Fresh towels and bedding every day Pools Drinks package is a must even though we are not big drinkers Not too many announcements Embarkation and disembarkation were always smooth and well organised to minimise waiting times Variety of food Bad: Excessive charges for shuttle bus at some ports Too little time to explore Barcelona (4 hours) Rude people pushing and shoving at buffet meal time Read Less
Sail Date September 2015
Cruise ticket stated 'Embarkation from 13.00; sailing 15.00', arrived at Savona at 12.55, given slot '20' and told to wait until number was called. By 15.00, they were dealing with batch 7! The terminal was loading two ... Read More
Cruise ticket stated 'Embarkation from 13.00; sailing 15.00', arrived at Savona at 12.55, given slot '20' and told to wait until number was called. By 15.00, they were dealing with batch 7! The terminal was loading two ships, about 6000 people, seats for about 1500. Noisy, crowded, cramped and bored children! Pay cafe had two staff serving, so again queues for service! No seating available for disabled! By 15.30, still on batch '7' ... Long queue at embarkation gate ... checked it ... two disinterested staff checking tickets ... No control of numbers! Saw '27' and '28' being put thru when signs said batch '7' only! So, threw my number away as it seemed everyone else had, and got thru at 16.30. After passing to gangway, then had photo done for security, and had to register credit card on board within 48 hours! (Barcelona / Norwegian several cruises, 25+ desks, greeted, photo'd, credit card recorded, room key/cruise card issued and on board in max. 20 mins and free soft drinks if any delay!) Beautiful ship, great cabin, happy and friendly crew, eventually! NO hand gel at gangway and few people used it at dining rooms! Couldn't berth at Heraklion, watched from top deck as tugs dismissed 'cuz very strong winds. Took hour and a half for woman on info desk to announce on PA that ship was missing that call. NO WORD FROM CAPTAIN, never saw or heard from him! Maybe he stayed at home? After Concordia would expect captain to be sure to be seen ... He wasn't! Cabin was great, Food (Italian on Italian ship!) was varied and great quality. At disembark time, did as was told (meeting point at 9.15), nothing happened by 10.00, so having learned from embarkation process, did my own thing and made my way off at 10.15! A superb cruise, wrecked by useless shore based operation and apparently apathetic Costa management! So sad! Read Less
Sail Date September 2015
We've been on cruises before and we were really looking forward to our holiday. I'm a food & travel writer & I travel a lot. No exaggeration, it's the worst holiday experience that I've ever had in my life! ... Read More
We've been on cruises before and we were really looking forward to our holiday. I'm a food & travel writer & I travel a lot. No exaggeration, it's the worst holiday experience that I've ever had in my life! Embarking, they x-rayed our bag & tried to take our bottles of wine. 'You must buy your wine on board,' we were told. I told him to get lost & we walked away. We hardly slept at all due to the undisciplined kids yelling & racing up & down the corridor, banging doors till late at night, then early in the morning. Afternoon nap? No way! It was impossible! How about a swim? Every pool was crammed full of yelling, splashing kids. I wouldn't trust my child in there! You wouldn't be able to see if anything happened to them. We'd been promised a kid-free trip as they would be back at school. The ship holds nearly 5,000 passengers, plus the crew & staff. But there aren't enough seats or tables at the horrendous buffet, which starts at about 12.30 & finishes at 3 - when most of the passengers are ashore! There's no choice of restaurants in the evening. We called it the Cattle Battle; wall-to-wall people, all pushing & shoving. Don't believe me? come & see the burn marks up our arms & the stains down our clothes from spilt coffee, available from one urn! I can picture my poor husband, battling through the mob, struggling to hold on to the cups of coffee. Oh the despair on his face! The water dispensers are switched off after meals & you can't drink the water in the cabin. In the evening, the restaurant is miles away from the kitchen & all the food is cold & stuck to the plates. And the chef only knows how to make mashed potato, day after day! I sent most meals back & then the replacements. I was really afraid of food poisoning. I went to bed hungry most nights. One night I was chewing on a piece of dry bread that I brought from our Palma meal. In Naples, I couldn't get out of bed as I was tired, hungry, disillusioned, overdosed on gluten & near to tears. But as the ship sailed at 3 which meant being on board at 2, there was no time to go anywhere. There was a whiff of sewage all over the ship. We christened it the Poop Deck. I've never known such a cold-blooded bunch of money-grabbers in my life. They really should lose their licence. They're a bunch of greedy, lying con-artists. There are other restaurants, but you have to pay, even for a slice of pizza or a coffee. How about the 4D cinema? No, you have to book & pay. Ice cream parlour? 5 euros for a cornet - plus a 15% service charge! And the, um, entertainment? Females in stilletos with a guitarist or a pianist & a tinny background, warbling The girl from Ipanema or Your love is King, night after night. The disco was packed, with people watching all up the stairs & peering over the balcony. We couldn't stroll around as we were battered from all directions. There were crowds everywhere! No joke, if there had been another disaster at sea, we would have been crushed in the rush. We've demanded a complete refund, plus compensation. Read Less
Sail Date September 2015
First cruise I’d ever been on and found it positively delightful. This was a dream, as it’s Italian so enjoyed the relaxing feel. Had the best time. Beautiful ship with stunning Venusian designs on lifts. Impressive throughout. The ... Read More
First cruise I’d ever been on and found it positively delightful. This was a dream, as it’s Italian so enjoyed the relaxing feel. Had the best time. Beautiful ship with stunning Venusian designs on lifts. Impressive throughout. The best pina~colada ever. I had them every single night and nobody has been able to get them right since off the ship!They put some ice cream in them and they are irresistible. I love Italian food and there were plenty of pasta, pizzas and lots of healthy salads so I enjoyed the food as plenty of variety. I also love cappuccinos and my cigarettes so was able to feel at home. Had the best highlighting for my hair too so a bonus and plenty of beauty treatments onboard at good prices and I took home lots of products. Highly recommend the facials as well as hairdressers. Fabulous cabins,we had a twin room which was fully stocked with everything we needed so you don’t really need to take much with you .Exceptional cleaning and very hard working, friendly staff. I love gambling and plenty of slot machines to choose from in casino. This company really know how to look after they're customers and I met some great people. At Christmas we all had a gift in our rooms and there was a beautiful chocolate fountain in one of the many stunning bars.I just didn’t want to get off the ship at the end of it and would love to go on the other costas . Cofu and Rome were lovely and they have coaches to take you there and pick you up and plenty of day trips that are simply exceptional. Everything and I mean everything about it made it the most wonderful experience of my life and we even met four people onboard who we are still friends with and meet up and send Christmas cards too. This cruise ship is luxurious and everything,all details are catered for, so you can just enjoy the best cruising experience of your life. Read Less
Sail Date December 2014

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