11 Savona Family Cruise Reviews

This is an Italian ship and all of the passengers were European. The staff, many of which were Philipinos, all spoke fluent English, the passengers spoke either French or Italian. This was our second trip in 2016 on the Costa ... Read More
This is an Italian ship and all of the passengers were European. The staff, many of which were Philipinos, all spoke fluent English, the passengers spoke either French or Italian. This was our second trip in 2016 on the Costa Luminosa, a ship we really like but, the decor is very Italian. The design of the ship and the rooms is very comfortable and well planned. Moving about the ship is very easy; plenty of elevators and we particularly like the theaters on Costa which have space for accessing seating, cocktail tables for drinks, and moving within the rows is very easy. The cabins are spacious when compared to other cruise ships of this size. The food, usually 4 or 5 courses, consists of pasta/risotto and assorted sea food items and occasionally steaks. Meat served on this ship is not dry aged as one finds on ships attracting mostly US clientèle but overall, the food is very good. Those from the US may find many of the plates unusual, things such as octopus, mussels or cuttlefish may not be items one typically eats but all were very well prepared. The entertainment was generally good, albeit with difficulties in appealing to a varied audience which can speak up to 5 different languages. The is rarely any live music in the theater most all is recorded. After two voyages on Costa, we give it an overall favorable rating. Progression in their loyalty program, the Costa Club, is relatively easy and one can move up through the levels quickly. Costa offers a variety of drink packages and I would strongly recommend participating in at least one of them as drinks, even water, can be difficult to obtain outside of meal times. Costa charges significantly less for gratuities than do many other companies, even their photography costs much less, often at only 10€ a picture. For those from the US, Costa will be a different experience. Dinning is later in the evening and nightlife really starts at 11pm. Because of the late dinning times, breakfast is not as important as one may be used to and breakfast buffet offerings are limited to cold cuts, pastries, and fruit. However, full breakfast, eggs and other hot items are available in the restaurant. Read Less
Sail Date December 2016
This was our 9th cruise. First time in Costa. Food in dining rooms was nasty. Buffet was good, but too many people went there. Probably because they didn't like dining room food either. Beware of bread - it's rock hard, not ... Read More
This was our 9th cruise. First time in Costa. Food in dining rooms was nasty. Buffet was good, but too many people went there. Probably because they didn't like dining room food either. Beware of bread - it's rock hard, not edible!!!! Staff is stuffy, not friendly sa on carnival or Norwegian. Also, they don't know anything. We were lied to about the drink programs numerous times. We had our souvenir hard rock tshirts disappear from our cabin and found somewhere else on ship. My nieces tennis shoes disappeared also. People leaving and joining cruise at every port. Safety drill every day for newbies. Which was very disappointing for people already on cruise because bars were closed, and that's the only place to get drinks, coffee etc. Had cabins 2026 and 2024 ( had hair and dust in shower/ bathroom). Even so we had nice weather they never retracted the roof for the pool deck. It got hot and stuffy in there. Not much action anywhere. Read Less
Sail Date October 2016
Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the ... Read More
Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the Mediteranian tour from Savona-Marseilles-Barcelone-Mallorca-Rome and La Spezia Marseilles is a dump, I do not understand why it's part of any cruise, it's a city which seems to be falling apart, don't go there, only the old city centre is worth a visit. La Spezia was a pleasent surprise, visit the Cinque Terre if you go there. The ship is new, from 2014, everything seems to work fine, the style is Las Vegas bling. The crew is very helpful and serviceminded, however, the service-desk is a bit arrogant and it's like they don't listing to what you have to say. We didn't do any of the Costa organized tours, but went on our own, that worked out fine. Read Less
Sail Date October 2016
Having cruised with MSC, Norwegian, Carnival and Royal Caribbean before plus one time with Costa, I can hardly be categorized as loyal to any particular cruise line. To me, any cruise is a good cruise and I always try to find the perfect ... Read More
Having cruised with MSC, Norwegian, Carnival and Royal Caribbean before plus one time with Costa, I can hardly be categorized as loyal to any particular cruise line. To me, any cruise is a good cruise and I always try to find the perfect match of itinerary and value for money. This Costa cruise included a number of interesting ports such as Tangier and Casablanca where we participated in excellent excursions offered by the ship. In Marseille, we walked about 900 metres and then took a local bus (no 38) to the city centre ( at 3.60 Euro for a day pass) - much cheaper than the shuttle bus offered by the ship. We then took another bus up to see the church Notre Dame de la garde from which there is a fabulous view of the old harbour. Furthermore, iif you do not mind walking, you can easily experience both !Lisbon and Cadiz on your own on foot. In recent years, Costa has limted the places where onboard smoking is permitted, which suits me fine. However, unless my memory fails me, they have also cut back on their buffet breakfast options, leaving out hot dishes such as scrambled egg and bacon. Consequently, you have to go to the restaurant in the morning if you want to have an international brakfast. However, if you choose to do so, you can both serve yourself from the buffet in the restaurant or order from a comprehensive menu of different types of breakfast items such as Belgian waffles, American pancakes and various omelettes. If you are back late onboard after having been ashore and are hungry, you will often have to stand in line for a long time at " The Grill" which on many days is the only place to get hot lunch options in the middle of the afternoon. On a more positive note, the various types of beef served in the main dining room in the evenings were all very delicious, and the menu never failed to offer something to my taste. I would, however, have welcomed "icecream" on the list of " always available" items. If you are a night owl you may be rather disappointed to find that the bars close rather early, and even the disco - which mostly semed tobe full of very young teens - stop serving the guests at 3 am. As on other cruises, many guests were up early hoarding sunbeds, but as Costa had limited the space between the sunbeds to sqeeze in as many beds as possible, I never had any problem finding a sunbed. Furthermore, unlike on MSC, no decks were reserved for frequent cruisers with special membership which again increased the possibility for finding a vacant sunbed. Costa is known as the budget cruise liner, but you should be aware that their service charges are as high as € 10 a day. Also, most cocktails cost € 7.45 (plus 15% service charge) which may make you consider opting for the Piu Guso beverage package ( € 29 a day). You can also get a beverage package of 40 softdrinks/ non-alcoholic cocktails for € 110. As on MSC, water is not offered for free in the restaurant, and coffee and tea is only available for breakfast and the afternoon snack. Furthermore, juice is only available in the morning. The fitness centre was larger than what we have experienced on most other ships, but unfortunately some of the machines did not work. We did not go to see more than a few of the shows in the theatre but instead spent several hours listening to a fantastic duo called "Gisele & Daniel" who performed each evening in the atrium on deck 3. Costa has really hit jackpot by signing on this charming and talented Brazilian couple who outperformed any duo we have ever listened to on our previous cruises. Weighing the pros against the cons, I think we got good value for money by choosing this Costa cruise. However, Costa is far from ever becoming our favourite cruise line. Read Less
Sail Date July 2016
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were ... Read More
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were celebrating our 60th anniversary/80th birthdays...while we both were still standing.) We've traveled Costa previously. Costa Cruise Line may not be for everyone; it has been good for/to us. For whatever reason, some travel agents will not book you on Costa. If you find this to be the case and you really like your agent, book the cruise yourself and having done that, transfer the booking to your travel agent. Failing that, book the cruise yourself and forget the agent. Costa, in Europe, caters to typically not less than 6 nationalities aboard the ship. Your announcements are therefore (typically) in 6 different languages! Italian, German, Spanish, French, Portuguese, and English. With the increase in Asian tourists, do not be surprised if additional groups are catered to. The preceding isn't bad, it just "is". Since the groups mentioned are on board, the ship's tours are offered in the respective language. That's the good news. The bad new if not enough people of a group book the tour; the tour is cancelled. The option is to join another group's "language" tour. The tour office is well organized and joining the correct tour is typically a non-event. Regarding dining room seating, somehow you are seated with a group that speaks your language. The food is OK. Formal nights are a farce (at least on this cruise). Tennis shorts and sweater around the neck was allowed. Entertainment was generally good+. The "My Way" dining room is less crowded since the majority of guests opt for the NY one. Service was fine in the dining room. Their main floor show is excellent with good cast. The other shows are good/typical. As with all cruises, there are daily events throughout the day such as lectures/demonstrations/movies and such. Their Internet room is fine. There are also stores in which to shop and naturally a Casino. Their "front desk" will change money (U.S./Euro/Pounds) which is important since you'll need $20 in pounds if you are going on a tour in Britain and plan to snack/have coffee. If Costa is going at the time you want to go; to the place(s) you want to go...the go with Costa...if nothing else, the price will be right! Read Less
Sail Date May 2016
When travel with Costa you are treated like cattle that is there only for them to milk money out of you without showing you any respect. What about informing you att 22 in the evening that you must leave the cabin att 8 in the morning ... Read More
When travel with Costa you are treated like cattle that is there only for them to milk money out of you without showing you any respect. What about informing you att 22 in the evening that you must leave the cabin att 8 in the morning for the only reason that they are saving on personnel costs. Or lying to you and claiming that you must buy a bus-ticket for 14 EUR because there are no other way to get to the city and then you find out there is local bus for 2 EUR that goes twice as often as the costa-bus. Or closing a line to the buffé as soon as the queue is less than 20 minutes which means that we who where traveling with a baby could not eat together because one of us always had to stand in line while the other one took care of the baby. In general, Costa are extremely bad at communication. Before going to the cruise checked the webpage closely and wrote three e-mails asking the basic question: "From where does the ship depart?". They could not even provide that information. Luckily it was easy to find anyway. When arriving at the port everything was chaotic, no information about what to do with your bag and how to board. You have to stand in line with 1000 other persons in a tent to find out you need to dump your bag at another location, and then fill out some health-declaration without being provided a pen or some table to write against. Another typical example of costa-communication is you get informed about "you can register your credit card here or there". However, you never get any information about why you should register the card.... I could go on forever with examples about costas bad communication but the bottom line is that it will cost you plenty of money and time.... Read Less
Sail Date May 2016
This cruise exceeded all our expectations. Accommodation, ship, staff and the food was simply some of the best I have had on my dozen cruises. The passenger make up was mainly Italian, but few English but many English speaking foreign ... Read More
This cruise exceeded all our expectations. Accommodation, ship, staff and the food was simply some of the best I have had on my dozen cruises. The passenger make up was mainly Italian, but few English but many English speaking foreign nationals. My one concern was safety. We attended the lifeboat drill, were actually some of the first there and led our line. It was disappointing to see some of the staff pay scant attention to what was going on and chatting during instructions in languages other than Italian. It also went on for 45/50 minutes, far too long. But hey when your most infamous ship is Costa Concordia why not? However, a day later we received curt letter asking why we hadn't turned up for the drill. We told reception we had been there and had time dated pictures to prove it (our family insisted we didn't miss it because of ship's reputation and we sent them pictures). They told us not to worry, but next day another letter asking why we missed a second drill and ordering us to watch something on tv and sign a form to say we had...and so it went on - and we got more and more cross. Repeated visits to reception ...to get off our backs, and while it might be considered admirable to pursue this - apparently staff should have swiped our cards on the day to show we attended. If it hadn't been an exercise they might needlessly be looking for us when we were on deck in line where we were supposed to be. Staff were very lax. So Costa clearly not learnt their lesson. Much to improve in safety marshalling. The rest was awesome and drinks package worthwhile. Really fab cruise, we managed Savonna, Milan on extra time plus Valencia (good), Palermo (dump), Naples (superb), Palma (lovely), Barcelona - speaks for itself. Entertainment was superb. Read Less
Sail Date March 2016
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on ... Read More
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on this particular cruise we found that everything is money orientated and here is a list of what I mean: 1) Costa always provided water at dinner times on previous cruises but now they expect everyone to PAY for the water (and its not cheap at just under 4euros) and to top it of they automatically charge service charge of 15% which I find absolutely ridiculous. 2) We always had pizza on Costa including the evenings but the systems has changed where you'll have to pay for pizza. And the pizza at lunch time is nothing like pizza but a blob of pitta bread and cheese. An Italian cruise and no pizza UNLESS YOU PAY! 3) We were use to having gelato ice cream for dessert during dinner time but now....no ice cream at all. You'll have to go deck 5 and pay for it. Yet again Italian cruise no gelato UNLESS YOU PAY! 4) No sauna or steam room on this cruise UNLESS YOU PAY for the samsara package. Ridiculous. 5) Had a dispute with our cabin steward on deck 9. On the second evening he didn't leave the itinerary sheet on our bed like they do every evening. The following morning I asked him if he can provide me one as I do need to know what time the ship was leaving and whats going on in the ship. He was adamant he put the sheet on my bed but I told him I had nothing (if I did I wouldn't have to ask!) he threw a strop and said now he has to go down to reception to get me one. I told him its fine, I can get it myself. Then he said he'll put 4 or 5 on my bed tonight. I told him I only need one. He wasn't happy that I said that. Then few days later we noticed our cabin was hardly cleaned properly and that we threw away our costa cruise ship box! I approached him about it and he said he did throw it away because he THOUGHT it was rubbish! I said I need that box so I can bring my cruise ship back to UK is good condition. Plus he shouldn't throw anything away unless it was in the BIN. He refused to acknowledge anything I say then said sarcastically he'll pay me back $100, $200 or $300! I was numbed. I told him I just need the box I don't want your money. Then he said hes worked on Costa for 16 yrs and said hes never experienced someone like me! I was fuming! I paid to come on holiday and get treated like I'm in prison camp. To top it of I had to pay 9euros daily for this kind of treatment? Theres a party of 10 of us and we pay 90euros each day for this service!!!? Not on! I complained to the reception and they made him give me back my box and apologized. I've honestly never experienced anything like this and this is my 16th cruise! 6) Don't expect hot breakfast on this cruise. The last order is at 9AM and if you do happen to arrived 2 minute before they'll treat you like crap. The food is cold and they walk around with luke warm coffee and tea and seem to ignore you when you want milk? Not happy. They used to serve hot breakfast buffet in the mornings and now that the system has changed alot of people were complaining. 7) We have built up points over the years and as we are pearl Gold members we always had our club photos for free and this always included pictures with the captain. Now they only give you one photo (without the captain) and they take several pictures and only to print the free photo when some of us in the picture had our eyes closed and print the good picture on the bigger photo and expect 15euros for it! This was not just my experience but other cruisers complained about it. They basically purposely choose to give you the picture when everyone isn't ready and expect you to pay for the decent pictures. SO yet again UNLESSS YOU PAY you won't get a decent club photo. 8) Over the 8 years we have been cruising we built up our costa club points to Pearl Gold. But their new systems has changed so that any point gained before 3 years of cruise will automatically be deleted. This will make it impossible for us to maintain our pearl gold status unless we do world cruises with them atleast twice a year. I'm not a person who normally write reviews or to complain about things. But I honestly felt like Costa cruises have gone downhill and everything is done to their profiting and not to customers satisfactory. We cruise 2 to 3 times and year with Costa but we will change and try other cruises. The only up side to the cruise is the beauty of the ship and the entertainment. But theres so many lows. :( Read Less
Sail Date February 2016
I really enjoyed my trip. The crew was nice and welcoming. There were lots and lots of entertainment. We participated in the Lotto draw and my brother in law, won a price i.e. a dinner in one of your esteemed restaurant. He was the one ... Read More
I really enjoyed my trip. The crew was nice and welcoming. There were lots and lots of entertainment. We participated in the Lotto draw and my brother in law, won a price i.e. a dinner in one of your esteemed restaurant. He was the one who took us on cruise. The ship is really beautiful. The service also was nice. The only problem is that being an Indian and pure vegetarian my choice of food was very limited. I would very much like to cruise again on your ship. Many of my friends and family members are very interested to come on board your ship on hearing how I had a nice time during my stay on your ship. I wish to thank you the Charming Captain and his crew and wish a belated happy new year 2016 may success crown your path. Read Less
Sail Date December 2015
We had a beautiful cabin- but with finger breaking hooks to open drawers.The ship is 2 years old- ample time for management to correct this simple-to-fix defect. The cuisine was bad, even by Costa standards. We had table 385 in the ... Read More
We had a beautiful cabin- but with finger breaking hooks to open drawers.The ship is 2 years old- ample time for management to correct this simple-to-fix defect. The cuisine was bad, even by Costa standards. We had table 385 in the Gattopardo restaurant. Excellent waiter, a menu set out by its Chef which was sheer poetry. Only the food did not match it. Except for the standard tagliatelle bolognesi , potato puree, and ice cream, almost everything else was substandard. Why employ a real chef when any dishhand would do? Breakfast at that restaurant was absolutely chaotic. Waiters galore floating around doing nothing and trying to justify their presence. One had to block one to place an order. Chaos at its best. No coffe could be had with desert at restaurant tables, coffee being the preserve of the bars. And the self service restaurant obliged by closing its coffee machines throughout the day except for breakfast to herd the passengers to the bars to be charged for it. The port shuttles were not free but an expensive extra. And to make things worst one was forced to buy tickets beforehand and not when boarding the buses. To summarize : the management is not customer orientated or could not care less. So why does Costa put up with it? Read Less
Sail Date July 2015

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