2 Savona Entertainment Cruise Reviews

Just back from a week on the Costa Diadema. Would suggest to everyone to go with another company as Costa made us feel like a burden on numerous occasions throughout the week. English was the fifth language on board after Italian, Spanish, ... Read More
Just back from a week on the Costa Diadema. Would suggest to everyone to go with another company as Costa made us feel like a burden on numerous occasions throughout the week. English was the fifth language on board after Italian, Spanish, French and German. The schedule, procedures etc. were chaotic and confusing for us and every query we made to a member of staff was met with eye-rolling and annoyance. The desk staff at reception on level 3 are particularly unhelpful and plain rude. With a few exceptions (in particular a very nice and helpful waitress named Leabel) we found the vast majority of the staff on board to be unconcerned with looking after guests and it seems that upselling, blowing off queries and complaints and doing the bare minimum for guests is the order of the day on board this ship. This was our first cruise with Costa and will definitely be our last. There is a serious attitude problem which usually starts with the senior staff and filters down and we feel this is certainly the case here. Initial cruise cost us 900 euro for the week for 2 which was very good value. Our extras bill at the end was 1580. So almost 2500 in total for 2 people for the week. We feel that for that we deserve better and can certainly get much better elsewhere. Aside from the attitude of staff which was by far our main gripe there were not many other redeeming factors for us. The buffet food was good but always cold. The sit down restauants which were included in the initial price were very nice but the food was not as good as the buffet which shouldn't be the case and again food was always cold. We upgraded, to the higher restaurant package (which we feel is Costa's aim anyway) and those restuarants were excellent, especially the Teppanyaki. The entertainment during the day was quite good with usual mix of quizzes, dance classes bingo etc. The evening/night was different with very little to do other than gamble in the casino, or attend poor music shows. We feel as it was set up so that most people would not be up all night making the most of the drinks package that they purchased for 200 euro per person.The pools are tiny. Again we had to pay extra to use a sauna, steam room & hot jacuzzi in the Samsara Spa which were beautiful. Simply you have to pay more for everything and if you don't you'll struggle to fill your time and will find it boring (again we feel this is not by accident on Costa's part). The excursions were all very overpriced so we did not book any of those, the wifi was expensive, there were two english TV channels in the cabin (BBC news & Aljazeera) and very poor selection of movies to rent which cost 9 each. Costa advertise their 4d cinema, scuderia simulator & star lazer as highlights of the ship but they are all terrible and should be included for free but again are extortionate. The ship itself is huge, lovely and clean and it's a shame that with some very simple changes by Costa this could have been an excellent trip for us and everyone else. Anyone who tells me they enjoyed their trip on this ship, trust me you can do much much better for your money. We could live with the entertainment and facilities not being up to much but when the staff including managers and senior staff are as rude as we experienced on this cruise it makes the whole experience feel terrible. Rant over, and if even 1 or 2 people read this review and decide not to travel with Costa we would be happy as losing business is the only way that this company will change their ways and look after the customers much better that do travel with them in the future. Read Less
Sail Date October 2016
We booked this cruise because of its destinations and reasonable price. Having been on Costa before on several occasions, we were aware of the potential problem with few english speaking passengers but this did not detract from our ... Read More
We booked this cruise because of its destinations and reasonable price. Having been on Costa before on several occasions, we were aware of the potential problem with few english speaking passengers but this did not detract from our enjoyment. We travelled as a group of 8 younger pensioners into dancing and activities, all of which were excellent. Even the six days at sea from Tenerife to Buzios in Brazil were busy, dance classes, Stretch classes and the entertainment team were excellent. The decor of the entire ship was top class and the cabin, [an outside one for the first time] was well worth the extra. The buffet area was often a bit too hectic for us and we ate in the restaurant on most occasions. The food was certainly not as described by some reviewers and the menu changed constantly. We were more than happy with the quality and the service. We found that the shore excursions were way overpriced as is every cruise ship we have ever been on. Being fairly resourceful people, we just get outside the docking area and find a mini bus or similar and negotiate with the driver a price for where we wish to go. Invariably, the price is around one third of the book on board price. All in all an excellent cruise at a good price which is apparently going in reverse in March/April. Look for a deal!!! Read Less
Sail Date January 2016

Find a Cruise

Easily compare prices from multiple sites with one click