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6 Savona to Europe - Western Mediterranean Costa Diadema Cruise Reviews

This was our 9th cruise. First time in Costa. Food in dining rooms was nasty. Buffet was good, but too many people went there. Probably because they didn't like dining room food either. Beware of bread - it's rock hard, not ... Read More
This was our 9th cruise. First time in Costa. Food in dining rooms was nasty. Buffet was good, but too many people went there. Probably because they didn't like dining room food either. Beware of bread - it's rock hard, not edible!!!! Staff is stuffy, not friendly sa on carnival or Norwegian. Also, they don't know anything. We were lied to about the drink programs numerous times. We had our souvenir hard rock tshirts disappear from our cabin and found somewhere else on ship. My nieces tennis shoes disappeared also. People leaving and joining cruise at every port. Safety drill every day for newbies. Which was very disappointing for people already on cruise because bars were closed, and that's the only place to get drinks, coffee etc. Had cabins 2026 and 2024 ( had hair and dust in shower/ bathroom). Even so we had nice weather they never retracted the roof for the pool deck. It got hot and stuffy in there. Not much action anywhere. Read Less
Sail Date October 2016
Just back from a week on the Costa Diadema. Would suggest to everyone to go with another company as Costa made us feel like a burden on numerous occasions throughout the week. English was the fifth language on board after Italian, Spanish, ... Read More
Just back from a week on the Costa Diadema. Would suggest to everyone to go with another company as Costa made us feel like a burden on numerous occasions throughout the week. English was the fifth language on board after Italian, Spanish, French and German. The schedule, procedures etc. were chaotic and confusing for us and every query we made to a member of staff was met with eye-rolling and annoyance. The desk staff at reception on level 3 are particularly unhelpful and plain rude. With a few exceptions (in particular a very nice and helpful waitress named Leabel) we found the vast majority of the staff on board to be unconcerned with looking after guests and it seems that upselling, blowing off queries and complaints and doing the bare minimum for guests is the order of the day on board this ship. This was our first cruise with Costa and will definitely be our last. There is a serious attitude problem which usually starts with the senior staff and filters down and we feel this is certainly the case here. Initial cruise cost us 900 euro for the week for 2 which was very good value. Our extras bill at the end was 1580. So almost 2500 in total for 2 people for the week. We feel that for that we deserve better and can certainly get much better elsewhere. Aside from the attitude of staff which was by far our main gripe there were not many other redeeming factors for us. The buffet food was good but always cold. The sit down restauants which were included in the initial price were very nice but the food was not as good as the buffet which shouldn't be the case and again food was always cold. We upgraded, to the higher restaurant package (which we feel is Costa's aim anyway) and those restuarants were excellent, especially the Teppanyaki. The entertainment during the day was quite good with usual mix of quizzes, dance classes bingo etc. The evening/night was different with very little to do other than gamble in the casino, or attend poor music shows. We feel as it was set up so that most people would not be up all night making the most of the drinks package that they purchased for 200 euro per person.The pools are tiny. Again we had to pay extra to use a sauna, steam room & hot jacuzzi in the Samsara Spa which were beautiful. Simply you have to pay more for everything and if you don't you'll struggle to fill your time and will find it boring (again we feel this is not by accident on Costa's part). The excursions were all very overpriced so we did not book any of those, the wifi was expensive, there were two english TV channels in the cabin (BBC news & Aljazeera) and very poor selection of movies to rent which cost 9 each. Costa advertise their 4d cinema, scuderia simulator & star lazer as highlights of the ship but they are all terrible and should be included for free but again are extortionate. The ship itself is huge, lovely and clean and it's a shame that with some very simple changes by Costa this could have been an excellent trip for us and everyone else. Anyone who tells me they enjoyed their trip on this ship, trust me you can do much much better for your money. We could live with the entertainment and facilities not being up to much but when the staff including managers and senior staff are as rude as we experienced on this cruise it makes the whole experience feel terrible. Rant over, and if even 1 or 2 people read this review and decide not to travel with Costa we would be happy as losing business is the only way that this company will change their ways and look after the customers much better that do travel with them in the future. Read Less
Sail Date October 2016
We were really looking forward to this cruise, especially since we took Costa for our honeymoon in 2012. Some things have changed, sadly not for the better. While overall it was a good trip, Costa is slipping. Some highlights: even though ... Read More
We were really looking forward to this cruise, especially since we took Costa for our honeymoon in 2012. Some things have changed, sadly not for the better. While overall it was a good trip, Costa is slipping. Some highlights: even though we paid for the Piu' Gusto drinks package, we found upon arrival that it wasn't on our Costa cards (which were conveniently placed on our bed). So after a phone call and a trip down to Guest Services, we got new cards and headed to the bar. Second foul-up-we arrived at our room to discover that our excursion for Marseille (a trip to Avignon and the Palais des Papes) was canceled. They'd given us until 3 pm to contact them about it and fortunately 3 pm is when we got to our room. Turns out they didn't have enough English-speaking passengers (not uncommon given that 98% of them are Europeans), so we were offered the tour in Italian or German. Since we both speak Italian, we took that one. But I'd ordered 3 excursions as a package deal and saved 10% by doing so online. Since Costa canceled the excursion and offered a substitute, they charged us the extra 10%. Come on! So again we headed downstairs to sort that out and after initially rebuffing us, the lady at the excursions desk said "we'll take care of it." So 2 problems in one day and it’s only 3:30 pm. That night we arrived at the Filomena restaurant to discover that we were given a table for 2 instead of the 8-top we’d requested. Long story short: they thought we wanted English-speaking dinner companions and didn’t have any (which they did on our honeymoon, too) and after explaining this to the maître d’, they put us with Italians for the rest of the trip. The overall level of service isn’t what I remember from 2012. Wait staff at dinnertime seemed rushed, requests for ice in drinks and butter for bread often had to be made multiple times, sometimes after a hasty “just a moment” from a waiter rushing by. The drinks package didn’t seem as generous as the last time. Example: several tropical drinks priced at €7.45 on the menu were indeed included, while others on the same page and the same price were starred with an asterisk that indicated they weren’t included. Furthermore, contrary to what a Costa rep told me on the phone, the Piu’ Gusto package doesn’t cover drinks in ANY of the specialty bars. Needless to say, we avoided them altogether. Previously we had been told that if a premium drink cost X amount, we’d pay the difference (starting at €7 or so, so if the premium drink cost €9, you’d pay only an additional 2 Euros). Not anymore. If your drink isn’t included, you pay full freight. That’s just being stingy. Which reminds me: on our first trip, we got bottles of wine and mineral water. Now it’s by the glass only (and only 1 choice for the red or white wines, not a selection as before) We loved the gelateria and visited it often, even though there was an extra charge. Same with the pizza, which was PHENOMENAL-wish we’d gone there more often. But again, they make you pay €6.50, although it does include a dessert and non-alcoholic beverage. Many of the dinner items were previously frozen, and to be fair, it didn’t seem to have affected the quality too much. But it just seemed like they are going more for frozen and reheated foods than they did before. Can’t comment on the shows too much, we only went to the acrobatic one which was terrific, the duo were from France and did a spectacular job. Music in the bars was decent, we liked the Country Rock bar a lot. Drinks were generally good, but as before, it seemed to take a very long time to get served. It looked like the staff to passenger ratio was worse than before. Our cabin steward, Alexander, was cheerful, friendly and efficient. The room itself was fine except for a really annoying creaking sound coming from the balcony door that I think eventually got resolved-some nights I might have been too sleepy to notice. The TV remote control was iffy-sometimes it froze the screen and I had to turn the TV all the way off and back on again for it to respond. Tons of channels to choose from, most Italian or German. I am multilingual and I don’t go on cruises to watch TV, so wasn’t too disappointed in the English language offerings. We did use the spa once for a couple’s massage and it was really good, if exorbitant in price like most cruise massages tend to be. But overall I’d say the standard has slipped. The excursions we booked with Costa were great, especially our guides in Avignon and Florence. The guide in Savona (the tour actually went to Genoa) didn’t seem to take care to ensure all were together-at one point my wife and I stopped to make a quick purchase and the group went off without us. Luckily we knew where the bus was meeting us and found them again-the guide acted like she didn’t realize we were gone for 1 ½ hours! The ship was impeccably clean, the staff mostly friendly. I won a “guess the national anthem” contest and the presenter was fun, really hilarious actually and got everybody in a festive mood. Food at breakfast was good, not spectacular but above average. We had room service a couple of times and it was great. I think next time we cruise Europe we’ll look beyond Costa. They need to get their act together. Read Less
Sail Date February 2016
Sorry but this is the worst type of cruise, for us anyway. Too many people trying to get food, drink and onto coaches. The restaurant waiters are very good and food great, but at the buffet at lunch times the passengers pushing and ... Read More
Sorry but this is the worst type of cruise, for us anyway. Too many people trying to get food, drink and onto coaches. The restaurant waiters are very good and food great, but at the buffet at lunch times the passengers pushing and filling their plates so high makes you feel ill. Our main problems with costa is not having water available when needed without having to pay for it, and every day ontop of evrthing is the service charge at the moment is 9 euros. Then when you buy anything costa add another service charge. They even charge a fee of nearly 11 euros to get from the ship to the cities you are visiting, unless you have already paid to go on one of their excursions. The only saving grace is the staff not the italian main officers and staff but all the waiters etc who seem to be from the philloppines, they are very helpful. It's a shame because the places we visited where very interesting, and they seem to cater for children under 12 very well and from 16 upwards but our 12 year old was restricted to playing in the arcade to which that was over 3 euros a game. Our holiday is not about how little we spend we just like value for money, and with costa you felt as if you paid for the holiday, and then some more every day. If costa could just include water with their full board option, it would make a difference. We have had better cruises and have done many. Also having to leave your luggage outside your cabin by 01:00 for disembarkation and leaving your cabin by 08:00 is a little bewildering as the luggage is left on the quayside by the ship for you to collect and put on the coach for the airport journey. So will not put costa cruises at the top of our holiday list. Read Less
Sail Date February 2016
I really enjoyed my trip. The crew was nice and welcoming. There were lots and lots of entertainment. We participated in the Lotto draw and my brother in law, won a price i.e. a dinner in one of your esteemed restaurant. He was the one ... Read More
I really enjoyed my trip. The crew was nice and welcoming. There were lots and lots of entertainment. We participated in the Lotto draw and my brother in law, won a price i.e. a dinner in one of your esteemed restaurant. He was the one who took us on cruise. The ship is really beautiful. The service also was nice. The only problem is that being an Indian and pure vegetarian my choice of food was very limited. I would very much like to cruise again on your ship. Many of my friends and family members are very interested to come on board your ship on hearing how I had a nice time during my stay on your ship. I wish to thank you the Charming Captain and his crew and wish a belated happy new year 2016 may success crown your path. Read Less
Sail Date December 2015
This ship spoilt cruising for me,it is too big, too crowded and to expensive, example a bottle of water 3.75 euro plus 15% tax,water is not available when the dining room closes so if you have medication to takeover outside those times you ... Read More
This ship spoilt cruising for me,it is too big, too crowded and to expensive, example a bottle of water 3.75 euro plus 15% tax,water is not available when the dining room closes so if you have medication to takeover outside those times you need to buy water,not very nice but it is a way of getting money out of you. Lifts are slow and always congested , lengthy queus going to meals , embarking and disembalking First class shuttle bus rip off, 9.95 euro +tax return to travel 9 minutes into town on the Costa bus, local bus 3.00 euro return and drops off closer,Costa takes a grab wherever they can,you want a piece of pizza on this ship you pay for it,not on Holland ships Staff were great and so was most food. Previously sailed with Holland America and found that to be much much better in every way. Doing another cruise with costa because it is already booked but it will be my last. No english speaking movie channels on your room TV on this ship All in all spoilt by the Money Grab. Read Less
Sail Date October 2015
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.2
Rates 3.0 N/A

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