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4 Savona to Mediterranean Costa Diadema Cruise Reviews

Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the ... Read More
Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the Mediteranian tour from Savona-Marseilles-Barcelone-Mallorca-Rome and La Spezia Marseilles is a dump, I do not understand why it's part of any cruise, it's a city which seems to be falling apart, don't go there, only the old city centre is worth a visit. La Spezia was a pleasent surprise, visit the Cinque Terre if you go there. The ship is new, from 2014, everything seems to work fine, the style is Las Vegas bling. The crew is very helpful and serviceminded, however, the service-desk is a bit arrogant and it's like they don't listing to what you have to say. We didn't do any of the Costa organized tours, but went on our own, that worked out fine. Read Less
Sail Date October 2016
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean ... Read More
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean - in fact linen and towels changed too frequently. Glad to be on deck 10 with only neighbouring cabin. Extremely comfortable bed - bathroom very adequate Inclusive drinks package is a must - roughly £20 per day for all drinks except champagne - all day long. Excellent coffee on request from the waiting staff or at one of the bars. First class dining experience in Corona Blu restaurant. Staff very pleasant and helpful. Every night a different menu and possible to interchange and have exactly which course you choose at any point. Plenty of dishes I had not had before and some very unusual different things to choose. If not acceptable or to your liking then it is perfectly acceptable to take a substitute. Very good of choice of set wines - three or four in each category. Beautiful linen at table and I thought a really lovely experience. Buffet breakfasts with an extensive range and there again can take into the Corona restaurant or eat in the cafeteria style restaurant. If cooked breakfast is required then this has to be taken at a restaurant Fiorentina on Deck 3 - however this is no real problem. It seemed that there is some food to be had all day long if wanted ! Evening entertainment - professional dancers first class and opportunity to dance with own partners or with a professional My main criticism would be that the excursions/ shuttle buses are expensive -however I did my research and walked or used public transport when possible so actually only paid for a trip to Pisa which was expensive for a 5 hour trip. However this was no surprise I was aware of this. Entertainment in the main theatre was average to poor I thought but not a big issue for me. I joined in Savona and had a long wait for my transport from Milan to port of Savona. Landed at 09.30 and coach left at 13.30 from the second pick up at T1. However with further investigation I would have been better to embark at Barcelona. Didn't feel this ship was too crowded ( as I read in previous reviews) however I think probably only about two thirds capacity. Cant comment on fitness and recreation facilities as I did not use So there may be a few criticisms but I would say excellent value for money. Read Less
Sail Date March 2016
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on ... Read More
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on this particular cruise we found that everything is money orientated and here is a list of what I mean: 1) Costa always provided water at dinner times on previous cruises but now they expect everyone to PAY for the water (and its not cheap at just under 4euros) and to top it of they automatically charge service charge of 15% which I find absolutely ridiculous. 2) We always had pizza on Costa including the evenings but the systems has changed where you'll have to pay for pizza. And the pizza at lunch time is nothing like pizza but a blob of pitta bread and cheese. An Italian cruise and no pizza UNLESS YOU PAY! 3) We were use to having gelato ice cream for dessert during dinner time but now....no ice cream at all. You'll have to go deck 5 and pay for it. Yet again Italian cruise no gelato UNLESS YOU PAY! 4) No sauna or steam room on this cruise UNLESS YOU PAY for the samsara package. Ridiculous. 5) Had a dispute with our cabin steward on deck 9. On the second evening he didn't leave the itinerary sheet on our bed like they do every evening. The following morning I asked him if he can provide me one as I do need to know what time the ship was leaving and whats going on in the ship. He was adamant he put the sheet on my bed but I told him I had nothing (if I did I wouldn't have to ask!) he threw a strop and said now he has to go down to reception to get me one. I told him its fine, I can get it myself. Then he said he'll put 4 or 5 on my bed tonight. I told him I only need one. He wasn't happy that I said that. Then few days later we noticed our cabin was hardly cleaned properly and that we threw away our costa cruise ship box! I approached him about it and he said he did throw it away because he THOUGHT it was rubbish! I said I need that box so I can bring my cruise ship back to UK is good condition. Plus he shouldn't throw anything away unless it was in the BIN. He refused to acknowledge anything I say then said sarcastically he'll pay me back $100, $200 or $300! I was numbed. I told him I just need the box I don't want your money. Then he said hes worked on Costa for 16 yrs and said hes never experienced someone like me! I was fuming! I paid to come on holiday and get treated like I'm in prison camp. To top it of I had to pay 9euros daily for this kind of treatment? Theres a party of 10 of us and we pay 90euros each day for this service!!!? Not on! I complained to the reception and they made him give me back my box and apologized. I've honestly never experienced anything like this and this is my 16th cruise! 6) Don't expect hot breakfast on this cruise. The last order is at 9AM and if you do happen to arrived 2 minute before they'll treat you like crap. The food is cold and they walk around with luke warm coffee and tea and seem to ignore you when you want milk? Not happy. They used to serve hot breakfast buffet in the mornings and now that the system has changed alot of people were complaining. 7) We have built up points over the years and as we are pearl Gold members we always had our club photos for free and this always included pictures with the captain. Now they only give you one photo (without the captain) and they take several pictures and only to print the free photo when some of us in the picture had our eyes closed and print the good picture on the bigger photo and expect 15euros for it! This was not just my experience but other cruisers complained about it. They basically purposely choose to give you the picture when everyone isn't ready and expect you to pay for the decent pictures. SO yet again UNLESSS YOU PAY you won't get a decent club photo. 8) Over the 8 years we have been cruising we built up our costa club points to Pearl Gold. But their new systems has changed so that any point gained before 3 years of cruise will automatically be deleted. This will make it impossible for us to maintain our pearl gold status unless we do world cruises with them atleast twice a year. I'm not a person who normally write reviews or to complain about things. But I honestly felt like Costa cruises have gone downhill and everything is done to their profiting and not to customers satisfactory. We cruise 2 to 3 times and year with Costa but we will change and try other cruises. The only up side to the cruise is the beauty of the ship and the entertainment. But theres so many lows. :( Read Less
Sail Date February 2016
We've been on cruises before and we were really looking forward to our holiday. I'm a food & travel writer & I travel a lot. No exaggeration, it's the worst holiday experience that I've ever had in my life! ... Read More
We've been on cruises before and we were really looking forward to our holiday. I'm a food & travel writer & I travel a lot. No exaggeration, it's the worst holiday experience that I've ever had in my life! Embarking, they x-rayed our bag & tried to take our bottles of wine. 'You must buy your wine on board,' we were told. I told him to get lost & we walked away. We hardly slept at all due to the undisciplined kids yelling & racing up & down the corridor, banging doors till late at night, then early in the morning. Afternoon nap? No way! It was impossible! How about a swim? Every pool was crammed full of yelling, splashing kids. I wouldn't trust my child in there! You wouldn't be able to see if anything happened to them. We'd been promised a kid-free trip as they would be back at school. The ship holds nearly 5,000 passengers, plus the crew & staff. But there aren't enough seats or tables at the horrendous buffet, which starts at about 12.30 & finishes at 3 - when most of the passengers are ashore! There's no choice of restaurants in the evening. We called it the Cattle Battle; wall-to-wall people, all pushing & shoving. Don't believe me? come & see the burn marks up our arms & the stains down our clothes from spilt coffee, available from one urn! I can picture my poor husband, battling through the mob, struggling to hold on to the cups of coffee. Oh the despair on his face! The water dispensers are switched off after meals & you can't drink the water in the cabin. In the evening, the restaurant is miles away from the kitchen & all the food is cold & stuck to the plates. And the chef only knows how to make mashed potato, day after day! I sent most meals back & then the replacements. I was really afraid of food poisoning. I went to bed hungry most nights. One night I was chewing on a piece of dry bread that I brought from our Palma meal. In Naples, I couldn't get out of bed as I was tired, hungry, disillusioned, overdosed on gluten & near to tears. But as the ship sailed at 3 which meant being on board at 2, there was no time to go anywhere. There was a whiff of sewage all over the ship. We christened it the Poop Deck. I've never known such a cold-blooded bunch of money-grabbers in my life. They really should lose their licence. They're a bunch of greedy, lying con-artists. There are other restaurants, but you have to pay, even for a slice of pizza or a coffee. How about the 4D cinema? No, you have to book & pay. Ice cream parlour? 5 euros for a cornet - plus a 15% service charge! And the, um, entertainment? Females in stilletos with a guitarist or a pianist & a tinny background, warbling The girl from Ipanema or Your love is King, night after night. The disco was packed, with people watching all up the stairs & peering over the balcony. We couldn't stroll around as we were battered from all directions. There were crowds everywhere! No joke, if there had been another disaster at sea, we would have been crushed in the rush. We've demanded a complete refund, plus compensation. Read Less
Sail Date September 2015
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.2
Rates 3.0 N/A

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