We are experienced travellers and cruisers with about 25+ cruises. A large group of use got 10 balcony and junior suites for a cruise from 12/19/15-12/26/15 WORST EXPERIENCE CRUISING EVER! For starters, the cruise was almost double the price of Caribbean/European/Alaskan tours we have done in the past; Not included (nor mentioned by the cruise line) was almost $1600 per family of visas for Brazil and Argentina on top of the price. The check in was horrendous (and we are platinum level travellers); The luggage check in was chaotic; Lines extremely long and no AC while it was 90 degrees outside. They ask for a documents that they don't specify to bring with you (luckily we had them) despite the fact that we had done our electronic checkins. They also hold your passports when you check in so lord forbid you run into an issue in a foreign country because you will be stuck there without a passport. The crew was half brazillian; Most of the crew did not speak English (a first for us); The food in the Lido Deck areas was always subpar compared to other cruises. When you return from an excursion at 4-5pm, there are NO dining areas OPEN! God forbid you like iced-tea because it was rarer than 18year old scotch. Having said that though, will say that they did have much better quality coffee than we have seen on any other cruise. Formal dining area service was extremely slow and English menus were not always available. Sent Laundry out ($30 Service in which you fill a bag for wash and dry); There are no washers and dryers available for Do it yourself. They brought the laundry back 72 hours later at 7pm the night before disembarkation; We packed it and discovered after disembarkation that either the clothes was super heated or had a chemical put in that literally turned all high end cotton garments to paper. These undergarments literally tore with minimal effort. Cruise line said that since we didn't report it immediately that there is no recourse. Casino reeked of smoke with active smoking allowed (no separate non smoking areas) 2 out of the 3 excursions were for 6 hours or less (and one required tenders!) Uruguay was very nice; Had many people have pickpocket issues in Buenos Aires. Entertainment was non existent in the large theaters; They were mostly involve the cruisers in games etc. No formal comedian shows, dance shows, magic, music etc. Balcony cabin room was fine though the shower was literally 4 square feet. Room service options were very minimal. Disembarkation, strangely enough was very smooth; Not sure whether they were efficient or we just wanted to eagerly get the hell off the ship; VERY EXPENSIVE, VERY POOR overall Read Less