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391 Santiago (Valparaiso) to South America Cruise Reviews

This was my first Lindblad expedition experience, 2019 Epic Patagonia and everyday from the first day arriving in Santiago, Chile was better than the last. There were some things that Lindblad had no control over, like the amazing mild and ... Read More
This was my first Lindblad expedition experience, 2019 Epic Patagonia and everyday from the first day arriving in Santiago, Chile was better than the last. There were some things that Lindblad had no control over, like the amazing mild and sunny weather we experienced on almost all the days of this expedition, and the 5 pumas showing up for their portraits at Torres Del Paine. My solo cabin on board the ship was roomier than some double cabins I’ve experienced on other cruise liners. The hospitality on board was amazing. One thing that stood out from day one was how happy everyone who worked for Lindblad seemed to be. The staff and crew on the ship always smiled and greeted me. The Naturalists, photographers and historians on board treated each and every guest like we were old friends. Overall, my first expedition experience was fantastic. Lindblad has me hook, line and sinker. I am looking forward to my next expedition with them in the very near future. Read Less
Sail Date October 2019
The cruise was pleasant enough but when we returned home we found our MasterCard had been charged for an unidentified item. Contacting Celebrity they informed us the charge was for items used from the mini bar. We, in fact, had not used ... Read More
The cruise was pleasant enough but when we returned home we found our MasterCard had been charged for an unidentified item. Contacting Celebrity they informed us the charge was for items used from the mini bar. We, in fact, had not used any items from the mini bar during the entire cruise and, more to the point, had not authorised any payment. Very concerned that payment can be taken from your bank card without authorisation. The cleanliness on the ship was of a high standard, particularly in the Solarium, toilets and pool area. The one outstanding excursion on the cruise, was a visit to the Palamino Islands. Very memorable and worth the money. However, some of the other excursions during the cruise were expensive and not good value. Food in the Lido Cafe was often cold and much of the selection was repeated every day. Overall it was a pleasant cruise but left us dismayed at being charged for something we didn’t have.. Read Less
Sail Date March 2019
We were on a combined visit to Easter Island (which was superb) and then a cruise from Chile to San Diego. We were very happy with our stateroom, which was spacious, very comfortable and had an excellent balcony and bathroom.The ship - ... Read More
We were on a combined visit to Easter Island (which was superb) and then a cruise from Chile to San Diego. We were very happy with our stateroom, which was spacious, very comfortable and had an excellent balcony and bathroom.The ship - Celebrity Eclipse - is a good size has an attractive range of amenities while never seeming too big. We always felt the ship had plenty of space. Embarkation was quite straightforward as we had stayed in Santiago the day before and it was a simple coach ride to the port at San Antonio. In the dining room we chose to dine with other guests and the eight of us got on really well. In fact we spent quite a bit of leisure time together. We just clicked as a group. The quality of of food in the main dining room was generally poor - much worse than on Princess ships we have used in the past. We had a very nice waiter, but he got used to saying :'If there is anything you don't like I will change it,' when bringing dishes to our table. The food was sometimes cold, often unappetisingly presented and just not what we expected. The others on our table - regulars on Celebrity - said the standard of food on their ships had declined markedly in recent years. In contrast, the Ocean Cafe food was usually very good, with a terrific selection to choose from. Lunch was especially good. We also had one lunch in the dining room, which was a pleasant experience. We always enjoyed a drink in the evenings before dinner and often a nightcap afterwards. We soon realised that service in the bars was very poor - everyone seemed to be going to the bar and getting drinks themselves. We resorted to this - again, not what we expected. We complained about paying an 18% service charge when drinks service was basically do-it-yourself but they refused to remove it. If anything, service round the pool was even worse, with seldom a waiter in sight. The grill bar and ice cream bar were very good. We did not try the speciality restaurants as they were very expensive. Someone came round on a couple of nights offering us $20 per head discount if six of us went to eat there, but we declined. We found the speciality restaurants and drinks very expensive compared with Princess. We took the very expensive trip to Machu Picchu which was brilliant. I think it was contracted to another firm who really knew what they were doing, even though it was a very tiring experience. We thought this might be our one chance to go there and it was well worth doing. Evening entertainment was par for the course on cruise ships. The cruise director (entertainments director) was especially aggravating, referring to the captain all the time as 'Super Capitan.' He wasn't that super as he twice told us we were in the South Atlantic when we were in the South Pacific. There was a brilliant speaker on all kinds of wild life topics - she was one of the best we had heard. Disembarkation was very smooth and hassle free. Would we travel with Celebrity again? Probably not, as other shipping lines we have tried in the same sector of the market are cheaper and much better. Read Less
Sail Date March 2019
Price and itinerary.. Its was a destination that we did not do before. Food was good but not exceptional . Food was better on other celebrity crises we have been on . Disembarkation was awful. It appeared very organized with everyone given ... Read More
Price and itinerary.. Its was a destination that we did not do before. Food was good but not exceptional . Food was better on other celebrity crises we have been on . Disembarkation was awful. It appeared very organized with everyone given assigned times for immigration. But then they threw the schedules away huge groups go all at once . This caused long waits , long lines, long waits for elevators and lines jamming the stair cases. The captains club hostess did not seem overly friendly and a bit standoff and did not seem interested in the passengers. The cruise director was excellent. Bar staff / waiters seemed overwhelmed and service was slow. Stateroom attendant was excellent . ports in chile (except for santiago) and peru were poor and we would not do them again. Santiago and surrounding area was good. Would we do this cruise again ... No. shore excursions were expensive and limited. Read Less
Sail Date March 2019
South America Santiago, Chile March 14, 2019 to Los Angeles, March 30, 2019) appealed to my wife and I. We enjoyed Chile (Santiago and Coquimbo), Peru (San Martin and Lima) and Costa Rica (Puntarenas), less so Nicaragua (San Juan del Sur), ... Read More
South America Santiago, Chile March 14, 2019 to Los Angeles, March 30, 2019) appealed to my wife and I. We enjoyed Chile (Santiago and Coquimbo), Peru (San Martin and Lima) and Costa Rica (Puntarenas), less so Nicaragua (San Juan del Sur), that was rushed and felt a little unsafe, and Puerto Vallarta, Mexico, that was a free day to unwind. We chose eZAir for our flight (13 hours) from LA four days earlier and the only regret was not arranging our departure from Phoenix via LA/Santiago. The Star Princess was a welcome relief after a disastrous inaugural repositioning cruise with MSC Seaside. We have been on the Emerald Princess a number of times, so the Star Princess, a sister ship, was very familiar and a welcome relief. A few glitches arose such as the 5:15 PM supper start; 6:00 PM is much better and definitely preferred. Entertainment and food selection at Supper seemed to be slightly less diverse then previously but was vastly better than my previous encounter on the Seaside. Food would rate a 4/5. Dining, cabin, bar and general services were exemplary and would rate 4/5. The one exception was the staff member at the Captain's Circle Counter who was not courteous when I spoke to her rather somewhat short/rude. Entertainment was good (3.5/5), especially the stage productions, but overall slightly more muted (comedy, rock bands, classical music, etc.) than my last Princess cruise from Rome to Ft Lauderdale. Most of our shore excursions were private as there are no guarantees with Princess and we get, more for less. Most of these I will review through Trip Adviser. Overall this cruise provided some healing from past cruises and new friends. We will once again return in 2021 for a 31 day fall cruise via Vancouver to Sydney, Australia. Read Less
Sail Date March 2019
I can't understand why a big cruise line like Princess simply doesn't understand what is vegetarian and what is not, despite being advised repeatedly. Overall, not blown away by the cuisine. I'm afraid too that reception ... Read More
I can't understand why a big cruise line like Princess simply doesn't understand what is vegetarian and what is not, despite being advised repeatedly. Overall, not blown away by the cuisine. I'm afraid too that reception staff were not particularly knowledgeable about the port arrangements on one particular day, in fact giving me completely inaccurate information and causing a degree of stress re availability of our tour operator. Otherwise staff were very friendly (mostly) and helpful, ironically especially so in the dining rooms. As far as entertainment was concerned the Princess dancers were really good but other acts were a bit dated. Our balcony cabin was fine but maybe the level of service and overall standard of cleanliness were a bit short of what we've had in the past. Overall I think this cruise experience may have called time on our many years of cruising. It wasn't awful but it just wasn't special enough. Read Less
Sail Date March 2019
We did the 30 day cruise in December and spent the winter in Argentina and Chile. The logical choice was to return to California on the same ship from Santiago. We are fairly new to cruising but we love the Star Princess. The staff seems ... Read More
We did the 30 day cruise in December and spent the winter in Argentina and Chile. The logical choice was to return to California on the same ship from Santiago. We are fairly new to cruising but we love the Star Princess. The staff seems to be genuinely friendly and wants you to feel like part of the family. A couple of the ports were a little disappointing but I don’t think it was the fault of Princess. Our interior cabin was comfortable but I wish there had been a comfortable chair to sit on in the cabin. There are plenty of places to do that around the ship however. We usually ate at the buffet, the food was comparable to the main dining room but there were a lot more things to choose from. We did eat “out” at Sabatini’s one night and it was excellent. The port excursions we booked through Princess were pricey but well done. The embarkation in San Antonio was good, but I thinking Valparaiso is a much more interesting town. Disembarking in Long Beach was a breeze especially considering the last minute change in berth Read Less
Sail Date March 2019
Wanted to passage the Panama Canal again - to see the new larger locks that were being built the last time we passed this way - Holland America was recommended to us - we were disappointed at the poor meals - not much choice and constantly ... Read More
Wanted to passage the Panama Canal again - to see the new larger locks that were being built the last time we passed this way - Holland America was recommended to us - we were disappointed at the poor meals - not much choice and constantly had rice (which we are not keen on) - the expensive poor trips - some of which did not actually visit all the places listed. As the cruise went on - things that had really grated seemed less important - unlike many other cruise ships there were plenty of places to just sit and read. Thoughtful touches like snacks and drinks available outside the ship when on deck watching the entry and exit to the locks on the Panama Canal - a bit disappointed that the majority of our fellow guests did not seem to grasp that on 'Gala Nights' - you are supposed to dress up - many men wearing Beach shirts and shorts - amazing - very few men seemed to own jackets and certainly not ties ! The resident dancers and singers very good. Read Less
Sail Date March 2019
Ports of call interesting.We havd never been to these countries on the Pacific side of South America.. Going this tome of year we expected, and received waem weather. Having sailed with Princess several times, with very positive results, ... Read More
Ports of call interesting.We havd never been to these countries on the Pacific side of South America.. Going this tome of year we expected, and received waem weather. Having sailed with Princess several times, with very positive results, we picked this itinerary. Being familiar with the Royal Princess, having sailed with her before, and having been told that she was refitted with new mattresses, new wi-fi, new Medallion sophistication our expectations were very high... We were given the wrong information.. With the exception of a few members of the crew, the staff was efficient but without personality. We seldom saw the ship's officers, common on most cruises. The captain was glib and amusing from the bridge. We laughed at his "rolly-poly to describe any rough weather. The entertainment was very good initially, but the last vocalists were not familiar with the passengers' preferences. Our biggest food problem was we found hair several times in our meals. Not what we expect from Princess Read Less
Sail Date March 2019
This was a once in a lifetime cruise around Cape Horn starting in Santiago, Chile….glacial cruising around Cape Horn, Antarctica landings, up the east coast of South America, ending deep in the Amazon in Manaus, Brazil. For booking, ... Read More
This was a once in a lifetime cruise around Cape Horn starting in Santiago, Chile….glacial cruising around Cape Horn, Antarctica landings, up the east coast of South America, ending deep in the Amazon in Manaus, Brazil. For booking, this cruise was forty-two days and technically two back to back cruises on Seabourn Quest. The ship is reinforced for Antarctica. This was the last summer trip to Antarctica for the season. We are somewhat adventurous active 60’s with a strong FOMO attitude. This was our second Seabourn cruise. Our first was around the boot of Italy and Croatia. We were so impressed this time that we have signed on for Seabourn’s 146 day 2020 World Cruise. A main difference for the Seabourn Antarctica cruises is their expedition style. The style during the six days of Antarctica landings is true expedition with professional naturalists, wildlife and geology briefings, safety briefings, equipment checks and lots of outdoor activities. But no doubt, Seabourn Quest is a luxury ship for around 450 passengers with fine dining, spacious cabins, inclusive beverages (even alcoholic), spa services and intuitive anticipatory service. The ratio of crew to guest is about 85 to 100. Food was better than cruise ship average but could still improve on spices and regional dish selection and variety. The main restaurant serves four courses with a variety of daily house wines. Premium wine is available at a premium cost. The Colonnade is buffet style with excellent salad and entrée choices with indoor and outdoor seating. Menu is often theme oriented. Patio/pool side dining has basic fare of burgers, pizza, grilled shrimp, tacos and grilled meat of the day. The Grill is an upscale “steak house” without added cost but limited seating requiring reservation. It is over the top service including some dishes prepared tableside. The menu has classic, timeless dishes like steaks, lobster thermidor, and Caesar salad. The menu has a varied “dish of the day” but other options remain the same. In suite dining is inclusive and includes the restaurant daily course menu as well as basics. Guests are regularly invited to share a table of eight to twelve hosted by a Seabourn Quest staff member or naturalist. We chose a Veranda Suite which is just less than 300 sq ft and well designed with a walk-in closet, small desk space (sized and plugged for charging devices). There is a queen bed, nice living area with full square table for eating and working. There is a small comfortable sofa, chairs, pull out TV and bar area. (We had our cabin stewardess remove the over abundance of decorative pillows). There are additional drawers and storage space in the TV and bar cabinets. The veranda has two chairs with a small table. Lay back loungers would have been a nice touch. The veranda is very private except in ports when moored beside other ships. Cabin service is unmatched. Cleaning service is at least twice a day. Stewardess is quick to help with special requests. Lots of towels and no annoying signs about laundry/water conservation. For well traveled passengers, it is implied. There are ample electrical plugs and lighting. Mini bar and house liquor,wine and glasses are promptly replenished. Ship facilities are large and spacious considering the number of passengers. Pools and pool areas are small but chairs are always available and area is swept and clean. Towels and drink service easily available. The Grand Salon has space for all passengers in a single sitting for information, lectures and entertainment. It has comfortable padded chairs and sofas for 3-5 people. But supporting columns are impossible to see around. So it was necessary to scope out preferred seats. Self serve wine/beer/soft drinks were available upon entry to Grand Salon. Full bar table service was also available but limited number of servers, so minimal attention here. Entertainment is pretty standard cruise ship style. In fact, we knew dancers from a previous (HAL) cruise. But the program on the first three week cruise was repeated exactly on the second three week cruise even though we were mostly the same guests. Regional programs brought on board were more enjoyable and unique even if not always in English. The Seabourn Quest (and sister ships) are small and easy to navigate with lots of elevators. Staff is friendly always saying hello and often calling us by name. The Seabourn Square is comfortable with a minimal library. Available snacks, specialty coffees, drinks are included. Bar and club entertainment is OK. Lots of seating and dance space. Small casino. Excursions are much improved from our first Seabourn cruise when more than half were cancelled. One of our excursions on this cruise went on even though there were only four people. Local maps and information for us independent types was available at least a day before. But we did wish for the HAL just in case card that had taxi ready port address and phone numbers in local language. The shore excursion staff will also make special personal arrangements. We used this service for opera tickets in Buenos Aires. Their follow thru determination included contact by fax for critical ticket timing and approval to a pre-cruise, on our own, resort without wifi. They arranged box seats and a driver to and from the Opera House. The Antarctica week of the cruise was amazing. It was certainly expedition style. Included in our fare were daily landing excursions off the ship for all passengers. There were zodiac rides, hikes and penguin encounters. Hikes were short or long by choice. Might be a beach walk or a mile hike up the hill. Only 100 people are allowed ashore at a time so we were divided into five groups with changing daily excursion time. Naturalists were waiting on shore as well as on the zodiacs. Zodiac landings were in groups of twelve. Of course, there was boarding assistance for safety and ease. This part of the cruise does require stamina for physical activity and cold weather. But unmatched geography, animals, and ice! A highlight was Deception Island. The captain maneuvered our ship inside this volcanic caldron. Even though the air and land temp was below freezing, the water was tea temp, approx. 90 deg F. Parkas are provided. Boots and walking poles are available to rent. So no need to take up packing space for these. Gloves, hats, scarves and extra layers are absolutely necessary. An excellent list is sent pre-cruise. Kayaking is available in Antarctica as an extra purchased excursion. This is an opportunity for a second daily landing, even for inexperienced kayakers. These are two person kayaks. The trips are well supervised by special kayaking naturalists. Kayakers get a special pass to join any zodiac group of the day for scheduling purposes. Each Antarctica day ends with a pre-dinner recap in the lounge by the naturalists. This includes the next day plan and special documentary topics. The rest of the cruise up the east side of South America was quite enjoyable but not nearly as unusual. Lots of beach and urban ports. We were able to take a Zodiac tour deep into the bays of the Amazon River. All in all, the perfect trip for FOMO adventurists with strong luxury ship preferences. Read Less
Sail Date February 2019
This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of ... Read More
This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of discussion, a lot of planning, a lot of 'buyers' remorse, a lot of tender anticipation before deciding on the correct fit that an Ocean Going Cruise will make. Two years ago a significant birthday, for myself, was looming on the horizon and the two of us (TC2 and myself) wanted a cruise that would meet the requirements of that birthday. Since my birthday, by default, had two distinct dates ( another story, another time) the 2019 Explorer Cruise from Santiago to Los Angeles would be a perfect fit for both dates. Since we live in the northern area of the USA it can and does have very obtuse weather conditions during the winter. Our weather assumption, unfortunately, proved correct and caused us to change flights, incur unexpected hotel stays and invoke extra costs to an already expensive cruise. But, if we did not accomplish this we would never have reached the ship on time for embarkation. Taxi scams at the Santiago Airport added more frustration to our journey and being 'World travelers' we should have known better. The flight from Dallas/Fort Worth to Santiago, Chile. was made on a Boeing 787 Dreamliner. Comfortable and on time flight but we would never have made that flight had we not changed out flight from Vancouver to be one day earlier. However, our luggage arrived with us and having that not happen more than once, we were surprised. Boarding the "Explorer" ship and climbing the gangway to be greeted with a Champagne "Welcome Aboard" is always exciting, even though we have done this so many times. We have told each other, "do not take it for granted". We were, indeed, fortunate to obtain a 'Master Suite' due to a last minute 'upsell' which we offered to accept. It is a fine example of what Regent can put into a luxury ship. Two bedrooms, two bathrooms (one full) and a deck that commands more than 180 degree view as well as an expanse that would accommodate a Rothchild party. Put this together with Butler Service and it would be hard to find an equal. It just so happened that the "Discovery Channel" camera crew were on board with us filming for one of their episodes of "Mighty Cruise Ships". In order to cover the complete ship they need to film a Butler served dinner service en Suite. We were innocently chosen to be the couple that was provided this service. The episode will not air for about eights months but it certainly should be interesting and also give a boost to Regent. The Discovery Channel film crew attended my birthday get together. Balloons, festoons and canapes together with a full Marzipan cake for me and an Opera cake for TC2, baked by the Regent Pastry chef, all made it a Happy Birthday and unforgettable memorable occasion. The crew is always our second family and we look forward to greeting each one of them on our regular Regent cruises. General Manager, Massimo, met and greeted us as we boarded the ship and made sure that attention, care, service and safety were all prime. We particularly enjoyed being invited to an Explorer Suite on Deck Eight where we met and became extremely close with the guest of that suite. We also were fortunate to join, for cocktails in the Explorer Lounge, two outstanding guests, 'Master and Madame Echo'. I would like to comment on some items that Master Echo has reported on in his cruise critic review. 1) Electric cut off when you leave the suite. This items is about par for most hotels. I presume it is a method of conservation. However, since the ship provides its' own electricity you would think it is not necessary. It is most likely a safety item especially for batteries and chargers that are left plugged in. Because we don't want to keep putting the card key into the slot each time we enter we chooses to use either a cardboard or stiff paper insert and leave it is as long as we "own' the suite. It works fine for us. 2) Cabin cleanliness. I was surprised to learn that some funnel smut had collected in the room and also that a solitary and wayward grape had not been cleaned away. For our own experience we have found housekeeping to be above par but understand that some items can be missed. Where's that 'white' glove? 3) Vibration. Like individuals, we are different. So it goes for ships. We expected big things from Explorer when she came out. "This one is not going to vibrate and she is not going to have dischordent frequencies. She is going to be so stable you won't know your on a cruise!" Obviously not so. Every ship, again like ourselves has its' idiosyncrasies. They all creak, they all sway and they all have haunting vibrations. A super example of this is the "Navigator". It has always had problems. They have 'fixed' it several times, but it still has problems. If you 'fix' one frequency in one place it transfers to another. That is the ship world. Given the amount of weight on the Explorer, with glass, marble alloyed Prayer Wheels, etc. etc. it is a wonder that she even got our of Italy. 3) Water quality. Water quality on the ship is always a concern. It is conserved and osmetically re-cycled. Problems to emanate from rusty boilers but while it is unsightly it does affect the cleaning power. Personally, I found the shower water to be so clean that it left my shampoo squeaky clean. Most people do not realise that 'conditioners' change the structure off the hair and eradicate its' history. I do not think you can get away without putting chlorine into a swimming pool. It is ubiquidous. I found the Infinity Pool to be quite strong with this additive. 4) Gratuities. Regent classifies itself as "All Inclusive". Therefore you should never have to dig into your pocket for anything. Coming from the U.K. I am very stingy. I work for my money, I get a salary, I do expect anything else. The early coffee house in Britain in the 17th Century gave rise to the TIP. (To Insure Promptness) It has now grown, due mainly to American influence, some that is not just expected but demanded. It seems that if you do not give a 'Tip' you are embarrassed and the worker relies on this embarrassment. Regent contracts their employees. Their employees get paid well for what they do. Nowhere in the contract does it say, "Thou shalt receive a tip or extra awards for doing your job". Should you wish to contribute to a crew 'welfare' fund then do so, but you can do it without be embarrassed by it. I was extremely upset to see a head-waiter canvassing every table in Compass Rose, on the penultimate night, shaking hands with each customer and instructing them to make note of his name in the 'Comments' report. It was also noted that some exchange of dollars was taking place. 5) Explorations. The Ships' Destination Services has historical problems. Each of the port and each of the tours brings it's own problem. Dealing with contractor busses, variable languages, countries, ethnicities, safety, reliability, comfort, needs a lot of tact and experience. Transform this into on-board guests who always want to be first in the line at the supermarket and it can be a bee-hive to avoid. But, seeing the world and it's history is why we cruise. Patience! 6) Internet. On board Internet is almost a permanent failure. Contacting Satellites hovering 25,000 miles above the Earth is expected but cannot always be justified. Nature is, however always present. Climate, Gravity, Sun Spots and a myriad of galactic and global influences have a big influence on our Internet system. Just like the movies, we expect instant response but even electricity takes time to get from one place to another. Again, it pays to be patient and through in a little levity. I just wait until I get home. Just a word or two on Dining. The Pacific Rim on Explorer was a new and exciting addition. Being our fifth cruise on Explorer we had eaten in Pacific Rim several times. It took us four or five of those visits to finally grasp what the menu is about. Now, when we attend, we know what it is that we like and we have adjusted ourselves to the Asian Infusion method that type of cuisine. Service is always impeccable as provided by mostly Russian servers. Read Less
Sail Date February 2019
After traveling to Europe for many years,we decided to try something new and different. My husband suggested trip to South America and that’s where we went.We decided that going on a cruise would be much more enjoyable that flying from ... Read More
After traveling to Europe for many years,we decided to try something new and different. My husband suggested trip to South America and that’s where we went.We decided that going on a cruise would be much more enjoyable that flying from place to place. Coming back home after more then a month of travel(we did pre and post travel on our own), we declared this trip a big success. Embarkation and disembarkation went very smoothly,no lines at all.Our cabin was clean,dining room staff tried very hard to please us. We enjoyed every port except Puerto Chacabuco.Volunteer Point was absolutely amazing.Destination lecturer was very informative and entertaining. What we didn’t like that much: aging ship,food-hit and miss,very average entertainment(with the exception of the Born to Dance show). Will we travel with Princess again? We may try different cruise line for comparison. Highly recommend going to Lima,Cusco,Sacred Valley, Machu Picchu before and Iguazu Falls and Rio after the cruise. Read Less
Sail Date February 2019
The star princess is bit dated. I heard they are taking it of service next year. I wouldn’t recommend any ship in same class as star princess.Worst area was food, and particularly horizon court. Not much choice, and food some times over ... Read More
The star princess is bit dated. I heard they are taking it of service next year. I wouldn’t recommend any ship in same class as star princess.Worst area was food, and particularly horizon court. Not much choice, and food some times over cooked and sometimes undercooked. For example, avocado tomato sandwich was like a brick. Had to throw it away. Food was very bland. Ice cream and pizza were ok. Deserts were great. In house shows were ok. British Invasion was ok. Not great. Out side professional shows were very good. ( like violinist, Argentina tango show on last night, Las Vegas vocalist). Public facilities inside were kept up very well. Elevators were acting bizarre first day. Some of the machines in laundry facilities were not working Cabin was ok, and showing it’s age. Some rattle. There was hole underneath the balcony door. Staff were for the most part helpful and friendly. Itinerary was good. Went through most beautiful part of world. And some amazing scenery. Good choices in shore excursions. Read Less
Sail Date February 2019
PROS: Everything on ship was great, but the spa and fitness facilities were exceptional and surpassed any I've used on other cruises or on land. Pool under dome that could be closed depending on weather conditions. Talented ... Read More
PROS: Everything on ship was great, but the spa and fitness facilities were exceptional and surpassed any I've used on other cruises or on land. Pool under dome that could be closed depending on weather conditions. Talented entertainers, diverse and interesting educational presentations. All crew members provided outstanding and responsive service. Included WiFi worked most of the time and was acceptable given the technology limitations when far out to sea. COULD BE IMPROVED: Some included excursions were just walking tours near ship that left much to be desired. Many optional excursions had limited number of seats so most the best, most popular ones sold out early. Onboard shopping options somewhat limited. Time in most ports was too short--overnight stay would have enhanced the visit. It would be nice if itinerary could be flexible so that when a scheduled popular port (e.g. Easter Island) is inaccessible the ship can remain overnight in hope it can be visited following day. Read Less
Sail Date February 2019
We chose this particular cruise for the itinerary it offered. For the most part, it met our expectations. However, we were unable to disembark in Easter Island due to high swells (no docking there, so tenders are needed). I ... Read More
We chose this particular cruise for the itinerary it offered. For the most part, it met our expectations. However, we were unable to disembark in Easter Island due to high swells (no docking there, so tenders are needed). I purchased the "Silver Beverage" package but often found that I had to "wave down" waiters to get a glass of wine/alcohol/etc whether we were on the pool deck or attending one of the shows. That was very frustrating. The excursions were very good and well organized. Our cabin (suite) was beautiful with a great veranda from which we often watched the sunsets. Cabin service as well as restaurant service was excellent. Since this was a "World Cruise" - which we didn't know - there were times when we felt a bit left out as we were only participating in one "section" of the Miami-to-London cruise. Many of the passengers were on the cruise for the entire trip; and many had taken this same cruise last year. The cruise director was good, but she certainly catered to those who had gotten on the ship in Miami and were staying on until London. Read Less
Sail Date February 2019
We took this cruise because of the itinerary to Hawaii. Embarkation/ Disembarkation: Getting on was very easy and orderly due to the schedule given before hand. Did the self-disembarkation. Very good and no crowds. For those not ... Read More
We took this cruise because of the itinerary to Hawaii. Embarkation/ Disembarkation: Getting on was very easy and orderly due to the schedule given before hand. Did the self-disembarkation. Very good and no crowds. For those not sure about disembarkation: If taking the scheduled disembarkation, luggage must be out in the hallway at suppertime the night prior. Everyone must be out of their cabins by 8am and form up in their selected disembarkation point (lounge) even if their scheduled time is 10am. They will get their luggage on the pier then go through customs. Self-Disembarkation is where you take your own luggage off so you can keep it until you leave. Must be physically able to take your own luggage without assistance.The last self-disembarkation time was 7:30am. We walked right off and breezed through Customs. Only problem was I had to carry our suitcases down a couple of flights of stairs because we were on a lower deck and all of the elevators were full from upper deck passengers leaving. Food: Mediocre - Dining room: some flour white cream sauce all over the lobster tails..yuck. Steaks were full of gristle. Always rushed because we had early dining. Buffet: Lunch in the buffets were virtually the same every day. Cafe Caribe food always cold. Seemed to run short of things the last couple of days. Speciality Restaurants: Can't see paying extra for specialty restaurants. Cruise food should be good enough that I don't have to pay extra for good food! Staff pleasant but you are invisible if not an Elite or you tip first. Piazza (open area/grand stairway decks 5-7) too crowded since most events held there. Crowds out people who want to sit and enjoy a coffee/desert from the International cafe. Asked for a hot tea at the International Cafe later one evening. It was served cold. When we told the waitress it was cold, she replied," That's the best I can do. We haven't had hot water all day." Cafe seating was full due to violin players in the Piazza. Brought a coffee and desert up to the Crooners bar on the 7th deck. Told off by the waiter and told to go down to the food court. Always crowded so didn't use 9 out of 15 paid for speciality coffees. Assistant Cruise Director Mark was great. The actual Cruise Director...not so much. Entertainment: High school student grade performances of Production shows. Really enjoyed the lectures given by Dr Faff and Mr. Sanchez. The violinists, Tiki Dave and his wife were all very good as well. Read Less
Sail Date January 2019
We chose the Cape Horn & Straits of Magellan Cruise because of the itinerary and past experiences with Princess. But the Star Princess was a real disappointment. The ship had so much wasted space. I never saw anyone in the library ... Read More
We chose the Cape Horn & Straits of Magellan Cruise because of the itinerary and past experiences with Princess. But the Star Princess was a real disappointment. The ship had so much wasted space. I never saw anyone in the library as it didn’t have any books. The art gallery was enormous but again never saw anyone in there. The international cafe was great as was the food but we could never get a seat as people were constantly in the Piazza area for the entertainment hence no seats to enjoy your coffee and food. Maybe that wasted space in the library and art gallery could have cafe seating. The whole layout of this ship was a disappointment compared to other Princess ships we have been on. Also the staff were the most miserable lot we have cruised with. The front desk was appalling as was the staff in Portofino. Night time entertainment was terrible. Positives about our cruise was the excellent embankment and disembarkment and tendering at ports. We really enjoyed all the ports especially the Falkland Islands. We organised our own shore excursions as Princess shore excursions were overcrowded and extremely overpriced. Unfortunately would not choose another Princess Cruise on the Star Princess no matter how good the itinerary was. Read Less
Sail Date January 2019
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We ... Read More
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We brought the right clothing but some must have expected beach weather. As always, Celebrity's service, food, entertainment and ambiancwe were great. They had many different excursion options, but not a single one provided support for handicap people. I use an electric scooter and the tours did not accommodate it. But we were able to find tours in every port that supported our needs. Often these were private taxi tours that were designed just for us. Celebrity did do a good job of getting me on and off the ship, even in tendered ports. This was greatly appreciated. This cruise highlighted seeing wild life (e.g. pengiuns, sea lions, sea birds and even an occasional whale). You would not see this scope of wild life anywhere else. It also took us to cities that have unique cultures and ways of life. It was very educational. Overall it was a vey good cruise. Read Less
Sail Date January 2019
We picked this cruise in 2017, and booked on last cruise as we had been to Antarctica and thought the Chilean fjords and around the Horn sounded great. Picked our tours on line, had our special C1 stateroom, over wake, and looking ... Read More
We picked this cruise in 2017, and booked on last cruise as we had been to Antarctica and thought the Chilean fjords and around the Horn sounded great. Picked our tours on line, had our special C1 stateroom, over wake, and looking forward to cruise. Found out after final payment--our stateroom cost dropped almost to 1/2 our price--Celebrity was not easy to deal with-got a couple perks??? Then the "looking forward to" tours were cancelled for one reason or another?? The fjords were a waste --what we could see--the time of day--the weather--the Captains choices--same for going around the Horn (did not have to be early early morn)--soooo many things spoiled this expensive cruise. Food poising from the Murano restaurant, with nothing from hotel manager after being informed!! The entertainment was so poor---captive in the theater!!! The very last gift from Celebrity--the terrible cough many of us brought home with us--and still have. Think the new CEO is a bean pusher as the cost of everything has gone up-the quality is down--want the Celebrity Line from past 20 years??? GONE! The staff who is there to be of service to the clients are, as always, the top of the cruise lines---but hate to hear them beg for 10s on survey!! We will have to really think about returning to Celebrity---there are other lines to try--Elite Plus does not mean quite what it did. Unhappy with this cruise--can you tell?! Read Less
Sail Date January 2019
Pretty well everything about this voyage was great. The only concern I had was the obvious lack of experience from some of the expedition crew in their lack of ability and skill in operating the RIB's ( zodiac ). In saying that ... Read More
Pretty well everything about this voyage was great. The only concern I had was the obvious lack of experience from some of the expedition crew in their lack of ability and skill in operating the RIB's ( zodiac ). In saying that I was just a bit careful who I travelled with. But all of their lectures were great. And they were quite passionate in what they did in regards to the preservation of the environment and passing on information to the passengers. I think the captain certainly did his best along with the crew to make our experience the best ever. Which they achieved. The Patagonian coast with the Andes in the distance made for fabulous scenery every day while aboard. I felt the food was more than adequate and their was plenty of it. Travelling as a single person I also had no problems in meeting a lot of great people. Not only from Australia, but from a number of other countries. Read Less
Sail Date November 2018
Chilean Fjords were on my wish list for several years. I chose Ponant because it seemed that the cruise would fulfil my wishes and because there was a special price offer due to a jubilee year and no single supplement. As a lone traveller ... Read More
Chilean Fjords were on my wish list for several years. I chose Ponant because it seemed that the cruise would fulfil my wishes and because there was a special price offer due to a jubilee year and no single supplement. As a lone traveller this is important. I liked the fact that everything onboard was included in the price. Service was excellent and the staff discreet and friendly. The expedition leaders were mostly knowledgeable and informative. The captain's enthusiasm was infectious and inspiring. The open bridge policy was also excellent. There was always a good choice of fine meals and the chefs were very good. I liked the cabin layout with a balcony and big windows. Above all, the cruise itself was amazing and the landing at Cape Horn super. Regarding the type of cruise, I have only ever been on expedition type cruises with around 200 passengers or far less (28). I have no interest in any other type of cruise. This was one of the most luxurious cruises I have been on, yet the expedition side was also good. It is nice to be pampered after an adventure! Read Less
Sail Date November 2018
My first ever cruise - wanted to visit as many South American countries as possible. 14 hour flight from London direct to Santiago (spent 3 days there beforehand which was amazing). Cabin on Dolphin deck very adequate, if slightly dated. ... Read More
My first ever cruise - wanted to visit as many South American countries as possible. 14 hour flight from London direct to Santiago (spent 3 days there beforehand which was amazing). Cabin on Dolphin deck very adequate, if slightly dated. Had 16 nights on board and visited some amazing places including ports in Chile, Argentina and Uruguay. Chilean fjords were spectacular and weather on the whole cruise was gorgeous - blue skies, sun and calm seas everywhere. Only rained once in Buenos Aires! We went to every port - my favourite was Stanley in the Falkland Islands. As weather was so good, we were able to go on the bow when we rounded "The Horn" which was as calm as a mill pond! Ship's facilities all good. Food was very good - only downsize was not too much veggie fare and you had to book your lunch/evening food in the main restaurant the night before or at breakfast. We didn't do this much as we didn't want to have to plan where we ate every day. We took water bottles which were a bit of a trial to fill several times a day. We were told to refill them at the "Lido" (buffet style restaurant) from the jugs, but lots of the waiters told us we had to use the glasses to avoid contamination. After a while we asked at various bars throughout the ship. Mostly accommodating but we did get hot water a few times! Zaandam could really benefit from a water fountain somewhere on board. When we were on board they were charging $5 (plus surcharge) for Evian water bottle so beware of these extra charges. Staff mostly all lovely and polite, especially our stewards and serving staff at main restaurant. Captain very informative and enjoyed the 12.00 daily updates. Entertainment was fun and we particularly liked the Zaandam dancers. There was so much going on that you would never be bored - we enjoyed just chilling in the various bars, whale watching (we saw some tails!) and indulging in the odd cocktail - expensive so we bought them in happy hour. All in all, Zaandam is a lovely ship - walking round the deck every day was just a joy in the amazing weather. Loved my first cruise and hope to save up for another one next year. Read Less
Sail Date October 2018
I choose Crystal over the years for the magnificent service and standards. I know the company for the last 10 years, I have sailed onboard Serenity and Symphony few times. I feel the crew members are lacking motivation and training, ... Read More
I choose Crystal over the years for the magnificent service and standards. I know the company for the last 10 years, I have sailed onboard Serenity and Symphony few times. I feel the crew members are lacking motivation and training, their can do spirit from the past is gone, food is fantastic but isn't enough for a premium line, I'm frankly disappointed with the onboard experience and lack of identity crystal have these days.. The upside is that itineraries are very good, casino is very good also but overall I did not leave the ship satisfied this time. I contacted corporate to make some comments and I'm still waiting for a reply (not good). At this time I don't think I will go again, it is time to try the competitors, I have cruised with seabourn once and I think I will try again when the time is right, if not silversea could be a good option. Read Less
Sail Date April 2018
The infinity is definitely showing some age, some rust here and there, some fraying fabric on chairs and probably the most obvious is the state of the cabin bathrooms which are really in need of some overhaul. On the other hand, the crew ... Read More
The infinity is definitely showing some age, some rust here and there, some fraying fabric on chairs and probably the most obvious is the state of the cabin bathrooms which are really in need of some overhaul. On the other hand, the crew is outstanding...friendly, always say hello when passing. The food has actually, IMHO, improved....the food on the infinity is actually spiced so if the dish says "spicy", it actually is spicy. I also found that although they use a lot of salt, there seem to be less used on our cruise. Breadsticks were great when they weren't soggy which happened twice in select dining...quickly replaced. Our cabin attendant was terrific and thorough....but of course that varies (read the aqua class cabin review here). The ports are the ports...this is a big ship and it docks where it can...and as with many, if not most cruise ships, that's in whatever container port is available. South America is not Europe. Yes, the infinity was running on one pod, but that didn't cause any issues for our cruise. We had guest speakers...talking about arctic exploring and auto racing....even though this was a panama canal cruise. No talks on the panama canal (or any other port)...pretty clear that celebrity just wanted to find two speakers on most any topic. We saw the introduction of the new aqua spa cafe...nothing cooked to order, you just order from a fixed menu and they prepare your small plate on the spot. This is about the fourth try at change for that venue....at some point, they'll get it right. Select dining worked well on our cruise...almost no wait at all as long as you are willing to dine with others. Something new on our cruise (and perhaps on others), we had a menu, but there was a chef's special entree almost every night...and those were really good (and well seasoned). Hope this becomes a standard offering. I would not avoid the infinity (or other M-class ships), but at this point, given similar itineraries, I'd book one of the S-class ships first. Prior to the conversion of aft deck 12 to an open air theater with movies running from 10AM to midnight, we actually preferred deck 11 aqua cabins on the M-class to other options...but no more because we use our balcony and like quiet. If the itinerary fits what you want, you'll have a good time on the infinity (or other m-class ship), but be prepared to find reminders that it's getting pretty long on the tooth. Read Less
Sail Date March 2018
+++++Value. I Love Celebrity and the Infinity is an older ship but so comfortable for us! Let's start from the beginning: March 14th: We choose to break up our trip and fly from Fort Lauderdale to Bogota, Columbia. It was a 5 ... Read More
+++++Value. I Love Celebrity and the Infinity is an older ship but so comfortable for us! Let's start from the beginning: March 14th: We choose to break up our trip and fly from Fort Lauderdale to Bogota, Columbia. It was a 5 hour flight on Avianca Airlines (an airline we haven't traveled). The flight was great, I would definately fly with them again. We booked the Marriott Bogota Airport. It was a good choice with shuttle service to and from the airport. The rooms were nice and it had a restaurant on the premesis with good food. March 15th: We book a full day tour with Bogota Travel tours. They were great and we had a fun day in Bogota! I would recommend them! March 16th: Flight to Santiago was 6 hours and we were met at the airport by our driver. We stayed at the Santiago Marriott Hotel in an Executive room with a Mountain and City View. It was beautiful ! The sunsets were some of the best I have seen. We had Lounge access and used it for our dinner that evening. It was nice enough to have the tapa's, wine , and desert. March 17th: We had a tour the next day of Santiago and had lunch in Maipo Valley. Maipo Valley was beautiful with lots to do. They had river rafting, hiking, and a great Zip line with a beautiful waterfall! That evening we did the lounge again since we had a big lunch. We all had our St Patrick day garb on and had some fun with that as well! March 18th: We were picked up at the hotel for our transfer to the ship which was in San Antonio, Chile. On the way to the ship we stopped in Casablanca Valley for wine tasting. The wine was good, but the tasting experience was expensive. I would probably leave that out the next time. My brother bought wine at the winery to take on the ship, and later we found he could have bought the same quality of wine for half of what he paid!! We should have known better when our tour guide called it a boutique winery!! The name of the winery was Casa Marin. We boarded the ship around 2pm. The process was very smooth both for my husband and I who were Concierge and our fellow travelers my bother and sister-in-law and friends were in a balcony and they boarded just about 20 minutes after us and said the process was good. Our room was nice with a slightly bigger room and balcony then our fellow travelers. I was surprised that we had a bigger room because I thought they were the same size as the balcony rooms. We met our room steward whose name was Arthur! He was wonderful! In a Concierge cabin you get a bottle of Champagne the morning after boarding and canapé's daily. I have not been fond of some of the canapé's I have had on other voyages, so I asked Arthur if he could just have them send Cheese and crackers daily. I also asked him to send a bottle of red wine in lieu of the Champagne. No problem done!!!! He was fantastic attending cheerfully to our every need! I miss my friend Arthur as I write this review! We ate the early dinner (6pm) and enjoyed all the many meals. They are so accomodating on Celebrity. My brother who has Celiac Disease has to have a gluten free diet, and the staff and chef went our of their way to prepare his meals. We went to the Ocean View several times and the food was great there as well! We did not go to any of the specility restaurants this trip!! We figured why when the food in the main dinning room was so good!! The Martini bar was lots of fun we had cocktails there on a couple of occasions and the staff was fun! We had several sea days and they went by quickly with all the activities offered. We enjoyed 2 scavenger hunts, several trivia sessions, some afternoon shows and of course a few swims in the Thelasothearpy pool! So relaxing! March 21: Our first port of call was Arica, Chile. We had a tour with South Excursions. We saw some very interesting things such as the ex customs building and St. Marks Cathedral which were both built by Eiffel. We saw beautiful panels of Geoglyphs. We visited San Miguel de Azapa Archaeological Museum to see the Mummies of the Chinchorro culture! Who knew they date back earlier (10,000 years) than the Egypian Mummies!!! The boys were fansinated with the 9 hole golf course with the greens being black sand! It was a great day and we were glad we had a private tour with just the six of us! March 23: Pisco, Peru was our next port and we were met at the Arica pier by South American Secrets for a six hour tour. We first rode a bus with several other passengers and our six person group to the port where we boarded a boat to what they called "The Peruvian Galapagos" it was fantastic with close up encounters with lots of bird species and sea otter and penguins. It lasted a couple of hours and was a blast! From there we visited the Paracas National Reserve. We had a little discrepency in the amount of money we owed the company, but it was settled pretty quickly. I would advise e-mailing until the price is settled to your satisfaction. The tour guide apologized to me for the misunderstanding and the tour was good so I would recommend them with the stipulation noted above. March 24th: Lima Peru was our next port and we again booked a private tour, this time with Monica tours. She is the bomb!!! She drove and Natalie was our tour guide. The traffic in Lima is really incredible with cars zooming in and out! You would think there were no lanes!! Fantastic tour With a fun visit to Love Park and several museums into the night with the final hour taking us to Parque De La Reserve and the Magic Water Circuit. It was a park with 13 fountains with a light, Lazar and water show that was magical!!! I would again recommend Monica Tours if you want to do a private tour! March 27th Our next stop was Manta, Ecuador. We did this port on our own. We took the shuttle to the Market and shopped. Some of us bought a Panama hat!! March 29th Full Panama Canal transit! Very interesting. We had a person on board giving us all the details of the transit. Celebrity did a good job. It was especially fun watching Holland Americas cruise ship going through the canal to our right! We met some of the passengers in Grand Cayman a few days later and we laughed about watching each other go through the locke. March 31: Grand Cayman and our only tour booked with Celebrity was a great time. We saw Dolphins and Stingray up close and swam in the Ocean. We had a lot of Sea days, but I was not bored for a second!! Would recommend this cruise !! Read Less
Sail Date March 2018

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