1 Santiago (Valparaiso) Princess Ruby Princess Cruise Reviews

This was our 3rd trip on Princess (the previous being the Coral Princess and the Caribbean Princess). I agree with the complaints of many of the others. The Internet service was HORRIBLE. We spent 4 hours and $99.00 and could only answer 3 ... Read More
This was our 3rd trip on Princess (the previous being the Coral Princess and the Caribbean Princess). I agree with the complaints of many of the others. The Internet service was HORRIBLE. We spent 4 hours and $99.00 and could only answer 3 emails. Many times we couldn't even connect and spent lots of money while the minutes burned away. We even tried at 1:00 a.m. in the morning and had no better luck. The Internet staff person was a bit snotty to others and when we talked to her she was eating her lunch while working!! She did refund us $100.00 and we went without any contact for 2 weeks. The Ruby Princess is run loosey-goosey. There were 2 times that we entered a bar, sat down and no one came up to us to take our drink order, even though we saw staff members congregating and talking amongst themselves. My husband had to get up and ask them for drinks! The ship was a 'sick ship" with approximately 25-30% of the passengers sick with a deep, barking chest cough. I had to see the ship's doctor 2 times and it was standing room only both times I was there. Because I was sick and had an open cold sore on my nose, I had to re-schedule a Lotus Spa facial appt. When I finally decided to cancel it, the spa employee said they would have to charge me the full price, even though I was giving a 3-day notice!! She said since I had already re-scheduled it once I would have to pay the full price. I told her I was giving a 3-day notice and wanted to prevent them from getting my sickness. I finally had to have the ships' doctor call them to get it cancelled. Unnecessary stress and "Princess Greed" while I was sick. Our room steward was fabulous! Our room was nice, clean and pretty spacious. We did Anytime dining and usually went at 7-7:30 pm and always got in within 3-4 minutes. The food was very good. Embarkation was fast for us. Disembarkation was a different story. It was over 30 min. late and VERY disorganized. Totally different from our 2 previous cruises. I enjoyed the Coral Princess and Caribbean Princess cruises much more than the Ruby Princess and these 2 ships were run much better. Read Less
Sail Date March 2015
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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