19 Santiago (Valparaiso) Repositioning Cruise Reviews

Price and itinerary.. Its was a destination that we did not do before. Food was good but not exceptional . Food was better on other celebrity crises we have been on . Disembarkation was awful. It appeared very organized with everyone given ... Read More
Price and itinerary.. Its was a destination that we did not do before. Food was good but not exceptional . Food was better on other celebrity crises we have been on . Disembarkation was awful. It appeared very organized with everyone given assigned times for immigration. But then they threw the schedules away huge groups go all at once . This caused long waits , long lines, long waits for elevators and lines jamming the stair cases. The captains club hostess did not seem overly friendly and a bit standoff and did not seem interested in the passengers. The cruise director was excellent. Bar staff / waiters seemed overwhelmed and service was slow. Stateroom attendant was excellent . ports in chile (except for santiago) and peru were poor and we would not do them again. Santiago and surrounding area was good. Would we do this cruise again ... No. shore excursions were expensive and limited. Read Less
Sail Date March 2019
We had been living in in Chile for about 7 weeks and found this cruise. Actually cheaper than flying (before on-board stuff). Great leisurely way to get back to the states. Since we had been in Chile and have been to Costa Rica a few ... Read More
We had been living in in Chile for about 7 weeks and found this cruise. Actually cheaper than flying (before on-board stuff). Great leisurely way to get back to the states. Since we had been in Chile and have been to Costa Rica a few times and Nicaragua, we were not interested in excursions to I can't speak to any of those. This was our 4th sailing with Princess. Crew was always friendly and service was very good. We had main dining room late seating. Food was good and sometimes very good. Dining room had some issues with wine menu, many options were not available. Also, prime rib with no horseradish; twice! Not sure if these are related to re positioning or not? Just odd. Entertainment was pretty good. In Peru they brought on a local group that performed native songs and dances. Appreciated that. Special singers and musicians were good as well as the Princess orchestra and the other acts in the lounges. Better than some ships I've been on. Inside cabin was laid out well with lots of storage. We were on deck 10. Highly recommend. Only cabins above and below us, so no extra noises from theatre, kitchen etc. Bed was comfortable. Cruise staff organized a lot of activities for sea days and we enjoyed the movies on deck. Ports of call - Took the free shuttle to Lima and then taxied out to the coast. The shuttled dropped us at some big mall in the middle of town. Costa Rica port is not very representative of the beauty of CR. I'm sure if you took a tour, you were able to see more of the beauty of this country. The port was dirty and nothing to do. Beach was filthy. Again, not the CR I know. San Juan del Sur Nicaragua was a pleasant surprise. Nice little beach town with restaurants, shops and much cleaner than Puntaranes. Puerto Vallerta was great. Having never been there, we enjoyed the old town and the walk along the promenade area. Half of the cruisers had been on this ship since Buenos Aries, (so 30 days in total). As such there was a real feeling of camaraderie. When we disembarked, the US immigration decided to fingerprint every non US citizen, so the process was very very slow. We ran about 2 hours late and I know there were many people who missed their flights. Not Princesses fault, but they could have been more informative with their announcements on the ship with updates. All in all had a good time. Read Less
Sail Date March 2018
Great Price for the Vaue !! Ideal Itinerary. Fantastic Weather. Terrific IStateroom location close to the Elevator. Small enough Ship to walk about and not feel crowded. Overall a Memorable trip. Excellent Room Steward. Seven Seas ... Read More
Great Price for the Vaue !! Ideal Itinerary. Fantastic Weather. Terrific IStateroom location close to the Elevator. Small enough Ship to walk about and not feel crowded. Overall a Memorable trip. Excellent Room Steward. Seven Seas Dining Room First Rate in maintaining the Standard of Evening Dress. Cagney's Steak House excellent !! Meet and Great a wonderful way to m make new onboard Friends Played Deal or No Deal for 1 game.I recommend substituting the free photo to a free drink ticket. Many of us decline on board photos !! I've been on Cruises where they offer a Happy Hour in the Main Bar .Overall a good Cruise !! I took advantage of the Free shuttle from Valparasio to San Antnio Port. Many custom e rd felt NCL could have provided better communication regarding the Change in Embarkation Sites. Guest performance good especially enjoyed the Jersey Boys !! I enjoyed Room Service firv AM Coffee in my Room Always a treat for me !! Room Service prompt and Complementary for AM Coffee a Big Plus !! Read Less
Sail Date April 2017
Interesting route up the west coast of South America,really enjoyed crossing the equator. Great ports to visit and arriving under the golden gate bridge is historic for me. Thecship was old but in great shape however the food was ... Read More
Interesting route up the west coast of South America,really enjoyed crossing the equator. Great ports to visit and arriving under the golden gate bridge is historic for me. Thecship was old but in great shape however the food was marginal at best. Ports of call were interesting, easy access from dock for a few ports but most we had to take a bus to get to the city etc. Great entertainment the UPTOWN BOYS were excellent Franky Valley was also very good overall good entertainment. Food was OK, in the complenmentary rooms,specialty dining was great accept for Moderno awful service awful quality of meat just very poor for a so called specialty dining room. Unfortunately NCL MIAMI CORPORATE did an awful job communicating about the embarkation port change,they made a mess, they just really did not care,last email that some passengers never redeived actually was WRONG,they gave us the wrong port address. Shame on NCL MIAMI CORPORATE.. Read Less
Sail Date April 2017
This was our sixth cruise on NCL and by far the longest at 20 days travelling as it did all the way from the port of San Antonio, Chile to San Francisco, CA, a distance of over 6,000 nautical miles aboard the Norwegian Sun, one of their ... Read More
This was our sixth cruise on NCL and by far the longest at 20 days travelling as it did all the way from the port of San Antonio, Chile to San Francisco, CA, a distance of over 6,000 nautical miles aboard the Norwegian Sun, one of their smaller and older ships. This was also a “repositioning” cruise, taking the ship from Latin American ports to the Alaska circuit. I’ve come to understand that repositioning cruises need to be judged a little differently than those that repeat the same journey over and over during a season. Our cabin 1002 on deck 11 faced forward, giving us the same forward facing view as you get on the ships bow-cam. In port this is a real benefit, but it is less so on the open sea, when the wind and weather can make the balcony unusable. On this voyage there were a number of days of choppy seas and windy weather particularly towards journey’s end. All the areas where NCL excels were on full display during this cruise. The service was top notch, delivered by an enthusiastic and diverse crew. I have noticed NCL really attempts to establish personal connections between crew (including entertainers) and passengers. Likewise the variety of dining options and the quality of the food itself was outstanding, in fact a significant improvement over the last time we cruised on the Sun in 2014. The entertainment itself was on the whole quite good, with the entertainment staff making a real effort to avoid duplication despite the length of the cruise. We also enjoyed the excursions which we took at most every port. All of them were well organized and most featured very good guides. Some people cruise to experience the ship, but our focus is always the onshore experiences we do in each port. In this regard, NCL and its partners delivered interesting and meaningful experiences. Where NCL always comes up short is onboard activities. NCL simply needs more interesting things to do on sea days, and there were ten on this voyage, and some of them during poor weather when hanging around the pool is not an option. Many people are satisfied with Bingo and game shows and pool parties but I look for something more. The ship itself was a looking a little tired and I hope that the renovations planned during the dry dock scheduled in 2018 will improve and modernize the ship’s facilities. I wouldn’t be surprised if NCL is planning to retire the sun from active service within the next few years given its age, and the projected launch of a half dozen new ships that are doubtless better equipped and more spacious. On this voyage also there were some problems with embarkation and disembarkation. The embarkation issues were not wholly of NCL’s making, as a strike in the original departure port of Valparaiso made it necessary to move the port to San Antonio, a location which had never hosted a cruise ship before and thus lacked the infrastructure for efficient check in. I give NCL good marks for making the best of a tough situation, but they could have done a better job communicating with the passengers during the checkin process, which took for many a couple of hours. Disembarkation was hampered however by a delay in getting luggage off the ship. Passengers, some of whom had air connections, had to wait much longer than expected for their transfers. To me, efficient off loading of luggage ought to be a no brainer for a cruise ship and here NCL clearly didn’t deliver. All in all, this was a good but not a great cruise. It won’t stop me from using NCL again, but I will think very seriously as to whether I would take an extended cruise with multiple at seas days in the future. Read Less
Sail Date April 2017
We thought the value was good for a 20 day cruise and haven't been to some of the ports in Chile, Peru, etc. The itinerary was great. Ending in San Francisco was a real treat for us to explore wine country. The balcony cabin was ... Read More
We thought the value was good for a 20 day cruise and haven't been to some of the ports in Chile, Peru, etc. The itinerary was great. Ending in San Francisco was a real treat for us to explore wine country. The balcony cabin was nice with lots of storage. The staff was very good in the dining and around the ship. Everyone one board had a terrible cold but not NCLs fault. The food was overly salty so I couldn't eat some of the soups, etc. The menus never changed in the specialty restaurants. The main dining room didn't get some orders right and the food arrived cold. The people who were on the cruise were very friendly and mostly fifty plus. Embarkation was changed to San Antonio due to Chile earthquake not NCLS fault. The housekeeping staff was fantastic as always. Entertainment was good but since it was 55% Spanish speaking passengers a ventriloquist was not a great idea nor was the juggler/comedian who spoke too fast. Read Less
Sail Date April 2017
We wanted to explore South America and did. We explored ports we never even heard of in Argentina, Uruguay, Chile, Peru, Ecuador and Mexico. The ports were small but very interesting and exciting. Holland America Line's ... Read More
We wanted to explore South America and did. We explored ports we never even heard of in Argentina, Uruguay, Chile, Peru, Ecuador and Mexico. The ports were small but very interesting and exciting. Holland America Line's strength is still their staff who were as always very friendly and professional, made up of, you guessed it, Phillipinos and Indonesian crew. The ship officers were not quite as friendly or visible. We were happy to discover that Holland America made arrangements to have a Pastor on Board to have an Easter service which quite a number of passengers took part in. Nathan & Cindy of Dallas, Texas also conducted bible studies on board. Most cruise lines do not look after spiritual needs of the passengers or crew. It was wonderful to see the fresh flowers all over the ship as is Holland's theme. The food and entertainment was very good. We enjoyed our Holland cruise once again. Read Less
Sail Date April 2017
We chose this cruise because it started in one place and ended in a different place. We spent a week in Chile prior to embarkation, and had a wonderful experience there. We had never been to South America before and wanted to get to know ... Read More
We chose this cruise because it started in one place and ended in a different place. We spent a week in Chile prior to embarkation, and had a wonderful experience there. We had never been to South America before and wanted to get to know it, at least in a small way. In all, we were pleasantly surprised. Embarkation and disembarkation went very smoothly... no lines of any significance. Timing is everything regarding embarkation. The ship was nice... well appointed and comfortable. The cabin was spacious... plenty of room for storage and living space.... the veranda was sufficiently large. Our cabin attendant was attentive and very efficient.... friendly as well. The food service people were also very attentive and helpful. However, the food itself left room for improvement. We did no specialty dining, only buffet and MDR. We only did the MDR twice.... it just wasn't up to what we had experienced on other cruises... RCL & NCL. We liked the rooftop terrace.... the movies were good. Entertainment was mixed.... better entertainment on other cruises. The "production" shows were very good, the individual entertainers were mixed. Luigi, the cruise director, was great. Gina was good with the trivia activities. We especially enjoyed various tastings given by Toby from Manchester in Cellar Masters.... his knowledge and presentations were great. The spa was good.... we got a subscription to the Persian Gardens and liked it very much! The shore excursions we took were well organized. The time we had in each port was too limited. We really enjoyed the Panama Canal.... crossing the equator... not so much. We had crossed it before.... but at 35,000 feet. The ship provided a lot of background on the Panama Canal, which made it more meaningful. A real positive was not being hounded by the ship's photography department... we really appreciated that! One last thing.... don't expect towel animals. And, this ship is not oriented for youngsters... no waterpark, no slide, etc. The average age for this cruise was in the 70's.... we felt young. Read Less
Sail Date March 2017
This trip was chosen because of its itinerary and starting point in Valparaiso, Chile. We upgraded to the highest balcony level but room 7112 was very tiny although the location was great. Really hard for two people to share the room, ... Read More
This trip was chosen because of its itinerary and starting point in Valparaiso, Chile. We upgraded to the highest balcony level but room 7112 was very tiny although the location was great. Really hard for two people to share the room, barely space to pass by each other at the foot of the bed. Next time we'll go Concierge Class to a slightly bigger space. The public spaces on this ship have been remodeled at some recent point and are spacious and lovely. Lots of spots to sit and look out at the beautiful ocean and fun ports. We especially loved Cafe al Bacio because the baristas have been well-trained and they pull terrific espressos and cappuccino drinks. Not so for any of the ports we visited in places that supposedly have great coffee. Embarkation was smooth and easy, but it took a long time and disembarkation was not well-organized. The cruise line lost a bottle of Pisco we bought in Chile that they were keeping for us. We will get a refund but it's not the same to buy it here in the US! The cruise director on this ship was Luigi, a young guy from the Dominican Republic with huge amounts of energy and charm. Everyone was encountered was friendly and helpful, and we even interacted a couple of times with senior staff who were delightful. Entertainment all 14 nights was excellent, with great singers, an unusual ventriloquist who was not what one expected, and a fabulous show on the last night. The one group we didn't like was a Canadian couple who had performed with Cirque de Soleil and did physical comedy that fell flat with this group. As for the ports: Arica, Chile is very small and poor, but the tour we went on, Taste of Arica, was actually fun. However, since there were 40 people and one guide, we definitely should have had little headsets so we could hear what she had to say. The tasting part came all at the end and we enjoyed mango and passion fruit juice, olive paste, some different cheeses, and jams. I would have loved to try things in the market as there were so many unusual and different foods we do not have in the US. Manta, Ecuador was also small and the tour of the Panama Hats workshops (all in the basement of people's houses; you'd never know they are there) was very interesting. We were told the cruise line doesn't have many options in some of these countries - if they want to stop, they pay hefty amounts and the countries think some of the small cities should get the benefit of cruise ships and tours. In Manta with the exception of watching the demonstration of hats and the making of jute bags, there was nothing else to do or see as there really is no city center, per se. I would have preferred a different port. Lima, Peru, and Cartagena, Colombia were both fun places to visit: lively, great food, interesting sights and we enjoyed two private tours with Viator. Colon is rather unattractive and not a place to linger - so we were glad to be on a tour of the beautiful colonial part of the city, to see the ruins from Captain Henry Morgan, and even to drive around the new Panama with all its skyscrapers. It's amazing that all of these towns had lots of traffic at all hours! Wish we could have docked in Panama City rather than Colon. Going through the Panama Canal was awesome - we were in front of the helipad at 6:30am and stood there for a couple of hours, spellbound. It was also beautiful cruising on the lake between the locks. Read Less
Sail Date March 2017
This was our first celebrity cruise and we selected it for the itinerary as we were planning a short visit to Chile. We spent time in Santiago, Valparaiso and Vina Del Mar before embarkation. The boarding process in Valparaiso was a bit ... Read More
This was our first celebrity cruise and we selected it for the itinerary as we were planning a short visit to Chile. We spent time in Santiago, Valparaiso and Vina Del Mar before embarkation. The boarding process in Valparaiso was a bit confusing for our driver to find the correct gate. The main port and ship were much farther west than the port entrance. Once in the building we found a very short Aqua Class line and spend through checkin. We were very impressed by the cabin and our steward Noel. Daily canapes and iced tea were a nice afternoon touch. Infinity was in very nice shape. She is older and there is some rust, stains and worn areas. Throughout the cruise we saw staff repainting, cleaning and varnishing hand rails. They work hard to keep her in good shape. We enjoyed the common areas, theater and lounges. Again the staff is exceptional and makes you feel welcome, especially at the Oceanview bar. The buffet was fine for breakfast but dinner and lunch seemed too similar. We enjoyed the food but nothing was amazing. Blu was a wonderful dining experience. The setting and presentation of food were interesting and the meals were very good. We tried several enrichment lectures, games and trivia and found the staff eager to please and make sure we were having fun. There are also plenty of areas to relax and read or nap. With 7 sea days they had a lot of entertaining to do. Port visits were nice with some towns like Lima and Cartagena being excellent. We only took one Celebrity tour in Panama and it was fine. The Panama Canal was the highlight for me. I spent the whole day wandering and photographing. The narration provided by a guest speaker was ok but not available all through the ship. If you do the canal watch the first locks from your room or an aft area as the prime spots all fill up quickly. After the first set of locks many loose interest and the top deck, helo pad and other prime spots are wide open. We like this medium size ship and enjoyed our cruise with Celebrity. I can't speak for how it was better in the past but the staff makes everyone feel welcome and the ship is just fine. Read Less
Sail Date March 2017
We had previously cruised from Buenos Aires to Valpariso and were trying to complete the circle and cross the Equator by sea. Our cruises have mostly been with Celelbrity, RCL and Azamara but we have noticed a considerable drop in the ... Read More
We had previously cruised from Buenos Aires to Valpariso and were trying to complete the circle and cross the Equator by sea. Our cruises have mostly been with Celelbrity, RCL and Azamara but we have noticed a considerable drop in the quality of the food served. For example, on a cruise in hot climes one would not expect to have stewed meat on the menu every day in the Oceanview and they appear to be going for cheaper cuts than before. So far as the cabin was concerned, It was disappointng to have a duvet cover with an obvious tear in it and we were surprised the steward didn't notice it and change it. The cleanliness of our cabin was definitely not up to standard - I ran my finger over the top of the base of the bedside lamps and it was thick with dust and whilst I do not expect the carpets to be hoovered every day as I know these guys have a limited time to do everything but I think 3 dys without hoovering is bit too long and the reason I know this is because the bits I saw on the carpets did not disappear until after the 3rd day. Generally speaking I would say Celebrity are not the cruise company they used to be and are simply out to wring every penny out of its guests but I think they are probably not any different from any other cruise company. . . Read Less
Sail Date March 2017
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day ... Read More
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day prepared to receive our seapass with our stateroom information in aqua class we soon realized we were upgraded to a Ski Suite , we were overjoyed , surprised , elated and ready for our South American / Panama Canal crusing experience. We really enjoyed the Luminae restaurant . The portions were spot on perfect , delicious and many varieties to choose from at breakfast , lunch and dinner . We did not take advantage enough of Micheals Club , another great relaxing area to meet great people . The entertainment was very good as well . What we really enjoyed with our new friends were the Silent Disco nights . Read Less
Sail Date March 2017
My wife and I have 300+ days with princess. Every time we go back we worry (just a bit) after reading current reviews on CC. Before writing this was glad to see all south American reviews (except one) were quite positive. Princess DID NOT ... Read More
My wife and I have 300+ days with princess. Every time we go back we worry (just a bit) after reading current reviews on CC. Before writing this was glad to see all south American reviews (except one) were quite positive. Princess DID NOT disappoint us once again. We did the Valparaiso to LA "we're done in SA" repositioning cruise. Recommend going into Santiago early to spend several days at it is one great city. Used private tour to get to cruise port which worked well and for not much extra than Princess transfer from airport. Embarkation was great and efficient. The ship was in great shape with only some of the furniture looking a little tired. Captain Mario Ciruzzi was very informative and very visible around the ship. Shore excursions are always hit or miss so we are doing more on our own (being very careful) and even did one with a CC group. All in all ports were all great with the exception of Coquimbo but it could have been the tour we chose. We always do fixed late MDR. We are not picky eaters so we ALWAYS found something on the menu to please and are servers were great getting to know our likes and dislikes after the third day. We were lucky to experience the Princess entertainer of the year Nathan Foley. Go out your way to see this guy! Other production shows were ok and nothing that we really hadn't seen before. 100+ passengers on the 3 day shore excursion to Machu Picchu had plane problems and we had to leave Lima without them. Princess did an outstanding job getting them back to Lima for the night, flying them to Ecuador, busing them (3 hours) to the port of Manta where we made an unscheduled stop and picked them up to a heroes welcome two days later. One week later we had a medical emergency for a crew member with the USCG air lifting him off the deck and transporting him to a hospital in San Diego. All in all a great trip on a great ship. Read Less
Sail Date March 2016
Had only been on a 3-day cruise years ago so this was a big cup hangs for me. Went with 5 girlfriends and we had a wonderful time. I want to mention we arrived in Santiago a day early and used that time to tour Santiago. The next day we ... Read More
Had only been on a 3-day cruise years ago so this was a big cup hangs for me. Went with 5 girlfriends and we had a wonderful time. I want to mention we arrived in Santiago a day early and used that time to tour Santiago. The next day we toured in route to Valparaiso and in that city itself too as we did not board until after 3 pm. I highly recommend our guide and his team, Thomas Poussard www.chileprivatetours.com +56-9-81724441 Not only were we met at the airport, he took care of our luggage, got us to our hotel and after a brief break we started our tour. Thomas is fluent in English, French and Spanish..and I believe he speaks other languages as well. His driver, Jorge, a Chilean, was also excellent and safe. Thomas did an excellent job in selecting highlights for us to tour in Santiago, adjusted to our physical limitations as not all of us could do a lot of walking. I will use his Company again when I return to Chile. Back to Celebrity, this ship,is small compared to many, about 2100 passengers, and yet provides all the amenities you would expect. I could not have been happier with this second experience. The crew/staff were all, without exception, positive smiling people. Everyone wanted to be sure all of us were happy and well. I enjoyed the food and tried all the fare included restaurants, plus the Bistro on Five which was a nice change and not pricey. I like to do a water workout in the pool so was quite happy there was ample room for me each morning along with those who chose to do laps. The cruise director, Eddy, was and is a genuinely nice person who was always upbeat and available. His entertainment offerings were varied and I think covered many passengers likes. The resident musicians were outstanding and I don't say that lightly. This experience convinced me I want to do more cruising! Read Less
Sail Date March 2016
We are Celebrity frequent cruisers, we liked the itinerary and the dates We spent about 4 nights pre cruise in Santiago--highly recommended! The port is about 2 1/2 hours from Santiago.. We had been on this ship before but not since it ... Read More
We are Celebrity frequent cruisers, we liked the itinerary and the dates We spent about 4 nights pre cruise in Santiago--highly recommended! The port is about 2 1/2 hours from Santiago.. We had been on this ship before but not since it was updated. The ship was lovely as was our verandah cabin. Our fellow passengers were a fun mix of Europeans, South Americans and North Americans. We had 2 great Beyond the Podium Speakers--a geologist and a naturalist. We cruised through the Panama Canal with their commentary--very interesting. We stopped in the following ports: : Arica, Chile; Lima ( Callaoe), Peru; Manta, Ecuador, and Curacao in the Caribbean. Sadly we had limited time in Lima since the port was about 45 minutes from Lima and there was a ton of traffic. We were in Manta on Palm Sunday so most places of interest were closed..... We didn't take any shore excursions and did hire a taxi for 3 hours in Lima. Otherwise we just explored on our own which was fine . My Spanish language skills ( which are not that extensive) were put to good use. The food was good to poor The dining room food was better than the buffet---especially for dinner. Breakfast was good in the buffet. We had My Time dining and a reservation was helpful. BUT we never sat with the same waiter and this was a drawback. The ship had an outbreak of rotavirus but it was kept extremely CLEAN. We never got sick but I did wash and/or sanitize my hands frequently. We sailed back to Miami so we only paid for a 1 way flight! ( we live near Tampa). Read Less
Sail Date March 2016
We boarded the ship without any issues or delays which is a great way to start any cruise. On this cruise, we had the mini-suite and we found it to be in excellent order. It appeared to me that the ship had recently been refurbished as ... Read More
We boarded the ship without any issues or delays which is a great way to start any cruise. On this cruise, we had the mini-suite and we found it to be in excellent order. It appeared to me that the ship had recently been refurbished as we saw quite a bit of new carpet, paint, etc. I will say that the service on this ship was some of the best that we have ever had, especially our room steward and dining staff. The two bartenders in the Crooners lounge must be mentioned. Ruben from the Philippines and his female co-bartender learned our names (and everyone else) on the first day and never forgot. They made everyone feel so welcome that their bar was packed every night. The entertainment was so, so. Some acts were better than others but the worst was the pool band. Someone needs to tell the lead singer to find another profession – he cannot sing, to the point that people at the pool were laughing at him – even the staff. The first comedian was very good but the second one from Ireland sounded like he was reading two year old jokes from the Internet. The food on the ship was very good but not the best that I have ever had. The dinners were fine but I cannot put my finger on what was missing. We had lobster twice but even it seemed somewhat bland. Again, it was good, just not great like our last sail on the Ruby Princess. Overall, I would highly recommend this ship and this line. We really enjoyed ourselves. Read Less
Sail Date March 2016
Boarding at Valparaiso went well. Our cabin was great, and we were on G deck, the lowest passenger deck. The cabin was very clean, and certainly larger than what we have had with other cruise lines at a similar level. What was good ... Read More
Boarding at Valparaiso went well. Our cabin was great, and we were on G deck, the lowest passenger deck. The cabin was very clean, and certainly larger than what we have had with other cruise lines at a similar level. What was good that our suitcases slipped under the bed, which we have not been able to do with some cruise lines. Our cabin steward Johnny was first class. Cabin was left immaculate each day. The ship was very clean throughout. Newsletters for the UK and Australia were available daily, which meant we did not feel disconnected from the World. The theatre shows were very much hit and miss for me. I have a low tolerance regarding entertainment, and if I am not enjoying a show within the first 10 minutes, I have no hesitation in leaving. I only stayed through 4 shows in the 20 days sailing. Some acts were dreadful unfortunately. We were on Freedom Dining, and unfortunately in the main, it was not a pleasant experience, to the point that we used the buffet more than the restaurant. We felt rushed most times, with being seated, handed a menu, and before we had even had time to introduce ourselves to the other table members, let alone time to study the menu, we were being asked what we wanted to order. The food was so so. My wife had to send her meals back twice due to asking for no meat to be served with blood in it, and having it delivered oozing blood. On one occasion, she ordered roast pork, and it was mainly fat and gristle, so she left most of the meal. If that had happened on our preferred cruise line, the waiter would have asked what was wrong, and would have offered a replacement, but the plate was just whisked away. Ordering the ice cream or sorbet was a joke, because each time itcould be drank from the bowl because it was melted. No good putting ice cream in hot dishes guys. One other thing on it. We are used to the table waiter going though the menu, explaining what each item was, and making his recommendations, then waiting a short while before taking orders. I am not French, and could not understand what some of the meals were with the menus referring to the meals using French words. A dumbo maybe, but surely, plain simple menus in English would not be too hard to do. The buffet was great. No problems there at all. The tables were cleared quickly, the choice of food was good, and we could take as long or as little time as we wanted to, to eat. Also, a nice touch seeing the tables in the buffet laid up for the evening dining. The pub, the Crows nest, and The Globe were evening hangouts for us, and we enjoyed each venue. The musical entertainment was good, the quizzes were good, the staff were great. The Battle Of The Sexes was great fun, but I would have liked to have seen some debates on World issues take place. The itinerary was not great, but we knew that, so no issues on it at all. Unfortunate that we could not get into Bora Bora, and disappointed to hear some passengers complaining about it. We have been there before, so no issue on not making it in. The dress code was relaxed in the main, though I think it could have been slightly more relaxed for the buffet in the evening, with the wearing of dress shorts and a shirt, or collared top allowed, especially so on boarding day and port days. It was good seeing the staff asking people to leave because they were wearing shorts, but disappointed that on one occasion they asked a man to leave, and 2 minutes later ignored a young woman that came In with thigh high cut off jeans with ragged ends. The dress code is a close thing, because on several occasions we seen women wearing what would be termed shorts being allowed into the dining areas, whereas a man wearing pants the same length would have been refused. Disembarking in Sydney was great. We self disembarked at 7:15am, though I staff member tried to prevent us leaving, because he said that he had not been informed that clearance had been given. We soon convinced him that it had, and that we were going off like it or not. From ship to the airport in 30 minutes using the train from Circular Quay. Cost $14 each, which included the airport access fee. (Seniors fare for Australians holding a Seniors Card. I think a couple of $$ more for those that do not hold one). This was a first cruise with P&O for us, after spending some years using another cruise line, so I guess the question is, would we book with them again. A close thing, but the answer would be yes. There was nothing drastic enough that would prevent us booking again with them. We managed the dining problems we encountered by simply using the backup option, and that was fine. When leaving the shows early, we simply went and listened to entertainment in another venue. Overall satisfaction was not excellent, but certainly good. Some tweaking of the entertainment and training of dining staff would have brought an excellent rating from us. Read Less
Sail Date January 2016
Just back from 31 days South America adventure on Star Princess. It was most enjoyable and the staff were really friendly. Some things of note.... the ship is going in for a refit and it needs it. Staterooms are looking tired and much ... Read More
Just back from 31 days South America adventure on Star Princess. It was most enjoyable and the staff were really friendly. Some things of note.... the ship is going in for a refit and it needs it. Staterooms are looking tired and much of the furniture is in need to a good spit and polish, new upholtery etc. The old girl needs the facelift. The shows are tired and it is time for Princess to start investing money in shows for the older ships. It's all well and good to provide new shows for the new ships but what about those of us who travel a lot. I am Elite and have seen Motor City heaven knows how many times. I could get up and dance the numbers myself now. Smoking restrictions have improved the ship but they need to make the Casino smoke free 365 days a year. I resent having someone puff on me while I am attempting to win money in a no win situation. The casino is not well used and appears to have fewer machines. The Santuary was hardly used but then who would pay $40/day. It's up 100% since I last sailed Princess in 2013. The price is rediculous. Perhaps it should be a perk for Elite cruisers sor lower the cost back to what it was $20 full day $10 half day. They certainly are not making money on it. Scents. We ran into a lot of people (men and women) who did not realize that a little dab will do you. It was so bad one night I went to my room with a headache and I don't suffer with alergies. It is a law suit waiting to happen. I realize that they sell perfume etc. on the ship but a simple reminder to be sensitive to others would go a long way to making the environment more please. The menues repeated themselves but the quality of the food seemed to improve for my last cruise on Princess. More specialty opportunity - fondues, crab night both with surcharges. Another way charge more Read Less
Sail Date December 2015
This was a great trip! We must add that meeting other Cruise Critic members really "made" the trip. We cannot encourage enough that you should use this service to meet and learn from others. The Infinity was just done over ... Read More
This was a great trip! We must add that meeting other Cruise Critic members really "made" the trip. We cannot encourage enough that you should use this service to meet and learn from others. The Infinity was just done over to bring it in line with the Solstice ships. The updates have certainly helped, but the ship still is not as quite as physically nice the new ones. With that said, this ship offers a wonderful experience to all that cruise on it. The staff is caring, and obviously well trained. Celebrity must treat them very well, as they are, almost to a man (or woman), happy to be working on the ship and for the line. I have on some of the other reviews some negatives about the food compared to the past. In my opinion, lots of folks think everything was better in the past. This ship offered way above average food. Was every meal a five star selection? No, of course not. Nor did we pay for five star food. We didn't see anyone that look emaciated, but rather most were just the opposite. The cruise gave us an opportunity to meet and see interesting places with interesting and nice people. Our cabin (lucky for us was a family room), was well serviced by well trained and super nice guys. The shows on board were fun. The entertainment director was the best we have seen on a cruise. The dining room staff, as well as the specialty restaurants staffs, actually made you feel like you were a guest. For those who enjoy laying out at the pool, there is a problem. The problem is that some guests have no consideration of others, and hog the lounges all day. This is not the ship's fault, and maybe some will learn better manners. Oh, kudos to the guys at the martini bar. Great fun to have them serve the drinks. Some of the boxes that needed to be checked really don't apply to this cruise. We have come as close as we can to answering them. Read Less
Sail Date March 2012

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