3 Santiago (Valparaiso) Repositioning Cruise Reviews

-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door ... Read More
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door battery. Better to wait until passengers locked out I guess -laundry lost, subsequently found -ship out of many supplies such as wine by the glass, applesauce, watermelon, and a number of other items -not all items on various menus are available -disembarkation took over 4 hours, 2 pm flight from LAX missed. Princess stood us up for over two hours without water,washrooms or food. No senior staff visible. Blamed customs and staff seemed more interested in the “turnover” of the ship than the passengers disembarking. As well created two classes of passengers as confirmed by customs and princess staff. A princess supervisor made the decision to get US citizens off boat first, leaving citizens of all other countries to wait in a longer line. They also decided to move their in transit passengers (these are people staying on the boat) ahead of the people who were late for their flights. Numerous princess staff promised help would be at the airport for flights but if any were there we did not see them nor did airline staff know about them. Princess kept blaming customs but only 8 custom kiosks for close to 3000 people. Clearly insufficient. Princess is responsible for putting boat at that pier. -serving staff not always around at the self serve dining area -bus yours took longer than expected. Again princess blamed others but the tour guides on the buses were aware of the longer time needed (due to start of local holidays and impact on traffic). Why is it if the guides on the buses know this princess does not? -lots of people holding seats for themselves in various areas of the ship and as far as I could tell, other than the princess theatre not being addressed. -pester you to do repairs on the cabin All in all I would say this cruise line is structured to reduce the cost of a passenger by as much as possible. This is not the type of cruise you would have received even 10 years ago, let alone 30. Read Less
Sail Date March 2018
NEVER AGAIN ON NCL!!! Wanted to do Panama Canal so decided to do this one. The cruise before had 80 illnesses and no one contacted us to inform us of the issue. We were not able to board ship until late afternoon and once on board could ... Read More
NEVER AGAIN ON NCL!!! Wanted to do Panama Canal so decided to do this one. The cruise before had 80 illnesses and no one contacted us to inform us of the issue. We were not able to board ship until late afternoon and once on board could not get to cabin. Had to wait to be served any food or water the whole time on ship. We could not use the library until the last 3 days of 16 day cruise, could not use hot tubs until last 5 days of cruise. All of the Pool chairs were covered in towels (mostly with no one using them) by 8:30 AM and when complained was told to just move the towels but felt as though the Pool people should have done it. The ports were filthy dirty and stunk something awful - with the exception of Columbia, which was very nice. The shows were mediocre at best. The cabin steward was nice. The ship is too small for 2000 guests and was dated. Read Less
Sail Date February 2018
Royal Caribbean Cruises; Rhapsody of the Seas - April /May 2016 Cruise Chile to San Paulo Brazil with two day stop over before cruise in Santiago Chile (19 nights in total). ... Read More
Royal Caribbean Cruises; Rhapsody of the Seas - April /May 2016 Cruise Chile to San Paulo Brazil with two day stop over before cruise in Santiago Chile (19 nights in total). --------------------------------------------------------------- My wife and I have been cruising now for 40 years altogether, we always pick the itinary over the shipping Company therefore only cruising with this company Royal Caribbean Cruises 4 or 5 times. The last time was two or three years ago and we would just like to let people know the subtle in some cases and not so subtle changes that have been made without telling the passengers b before they book. Now you have to accrue points by spending money with the Company to get a better service, a service that was always expected at all times otherwise now your just a economy no frills passenger. To a new person going cruising the first time I suppose it looks good but there have been cut backs with crew making their workload crazy, staff in the Restaurant and buffet are so short and nobody seems to be bothered but just smile and tough it out except for one lady waiter cracking up one night and running out)?, The whole atmosphere has changed dramatically. In the formal Restaurant it always took two hours to get our meal served and finished (50 minutes before ANY service if you don’t count the glass of water)!! THE FOOD IN THE BUFFET WAS ALWAYS COLD. AND IN THE RESTUARANT ONY 50% HOT Of course the trips are so expensive it’s ridiculous, 4 hour trip EACH WAY to see penguins (hundreds of pounds)? Taking over 8 hours in total, just as an example. Hand disinfectant machines were evident at most locations but an attendant only accompanying the machine at Restaurant and buffet, it’s a shame a hint was needed to some passengers as in any ship but anywhere else on board with no attendant very few used them, this tended to result in diarrhoea all over the place in the toilets on decks. Leaving the ship at the end of the cruise was chaotic, people arguing and shoving in the massive queues for passports and customs, lots of handbags at dawn sort of thing, to make it worse the Captain came along with a lady putting her in front of us who had been waiting for 45 minutes so far and my wife asked about the queue jumping being wrong he just looked then walked off. (Even he didn’t give a fig). Nobody was taking ANY responsibility whatsoever just passing the buck to someone else etc etc. A very expensive holiday that was a nightmare, the weather was as expected so that wasn’t an issue but he decided NOT to call at two place one being round the horn as it was rough, taking into account we had been in 30ft swells and very large wave all day anyway. Many got the impression he just wanted a quite life but we certainly cannot challenge his judgement, but it did seem silly. After 40 years cruising worldwide under our belt this one has made a easy decision for us to pack it all in starting with the normally good in the past Royal Carrabean. The ships are so large now that for the Company it’s just a case of fill the cabins and smile all the time at the passengers even though your tips are now inclusive and you don’t have to work for them now. Our tip for future cruise DONT go on these massive ships they are very impersonal, not as friendly as the small cruise ships. We both were ill and still are over a week after the end of the cruise, toilet, toilet, toilet. Very disappointed, NO. Feel as we have been ripped off passengers. Read Less
Sail Date March 2016

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