Princess Emerald Princess Cruise Reviews for Family to South America from Santiago (Valparaiso)

-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door battery. Better to wait until passengers locked out I guess -laundry lost, subsequently found -ship out of many supplies such as wine by the glass, applesauce, ...

Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - and think it may be Carnival Corporation's doing. Terribly disorganized ship, inedible (literally inedible!) food served in dining room, staff bickering ...

It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was mediocre. The entertainment, with a few exceptions, was terrible. The director of dining was abrasive. The decor was dated. The tendering was poor. Some of the ...