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40 Santiago (Valparaiso) Princess Emerald Princess Cruise Reviews

We took this cruise because of the itinerary to Hawaii. Embarkation/ Disembarkation: Getting on was very easy and orderly due to the schedule given before hand. Did the self-disembarkation. Very good and no crowds. For those not ... Read More
We took this cruise because of the itinerary to Hawaii. Embarkation/ Disembarkation: Getting on was very easy and orderly due to the schedule given before hand. Did the self-disembarkation. Very good and no crowds. For those not sure about disembarkation: If taking the scheduled disembarkation, luggage must be out in the hallway at suppertime the night prior. Everyone must be out of their cabins by 8am and form up in their selected disembarkation point (lounge) even if their scheduled time is 10am. They will get their luggage on the pier then go through customs. Self-Disembarkation is where you take your own luggage off so you can keep it until you leave. Must be physically able to take your own luggage without assistance.The last self-disembarkation time was 7:30am. We walked right off and breezed through Customs. Only problem was I had to carry our suitcases down a couple of flights of stairs because we were on a lower deck and all of the elevators were full from upper deck passengers leaving. Food: Mediocre - Dining room: some flour white cream sauce all over the lobster tails..yuck. Steaks were full of gristle. Always rushed because we had early dining. Buffet: Lunch in the buffets were virtually the same every day. Cafe Caribe food always cold. Seemed to run short of things the last couple of days. Speciality Restaurants: Can't see paying extra for specialty restaurants. Cruise food should be good enough that I don't have to pay extra for good food! Staff pleasant but you are invisible if not an Elite or you tip first. Piazza (open area/grand stairway decks 5-7) too crowded since most events held there. Crowds out people who want to sit and enjoy a coffee/desert from the International cafe. Asked for a hot tea at the International Cafe later one evening. It was served cold. When we told the waitress it was cold, she replied," That's the best I can do. We haven't had hot water all day." Cafe seating was full due to violin players in the Piazza. Brought a coffee and desert up to the Crooners bar on the 7th deck. Told off by the waiter and told to go down to the food court. Always crowded so didn't use 9 out of 15 paid for speciality coffees. Assistant Cruise Director Mark was great. The actual Cruise Director...not so much. Entertainment: High school student grade performances of Production shows. Really enjoyed the lectures given by Dr Faff and Mr. Sanchez. The violinists, Tiki Dave and his wife were all very good as well. Read Less
Sail Date January 2019
Took cruise in order to circumference South America. Good cruise except for the nonexistent wi-fy. No way to keep in contact with family except at the ports due to the ship’s poor internet during the entire cruise. The main dining ... Read More
Took cruise in order to circumference South America. Good cruise except for the nonexistent wi-fy. No way to keep in contact with family except at the ports due to the ship’s poor internet during the entire cruise. The main dining room meals got boring after second week. More variety for menu options on Lido. We did go to the specialty steak house restaurant for a Birthday celebration. We did enjoy our dinner and the service at the specialty restaurant. Sea days had lots of activities to keep one busy. Movies were current and enjoyable. Booked only one ship tour. Found more ship tours were offered once on board the ship, but we had already booked tours with companies outside the ship. Port lectures were great. Expecially enjoyed Julio, the port lecturer. Embarkation was smooth in San Antonio, but very very slow getting off in LA. There were a lot of sick folks on this cruise and did not see any extra precautions by Princess staff to contain. Read Less
Sail Date March 2018
we wanted to see south America, where we'd never been. From Santiago, not so much of interest near the coast, but all ports were good. Very dry desert. Lots of poor people everywhere. Some things I wanted to see over 2 hours from ... Read More
we wanted to see south America, where we'd never been. From Santiago, not so much of interest near the coast, but all ports were good. Very dry desert. Lots of poor people everywhere. Some things I wanted to see over 2 hours from port, so not worth it for old people. found the guides everywhere were outstanding. The ship was very nice and well laid out. It had lots of sea days, so they were relaxing. A very good cruise. a little too many sales activities. we did Princess excursions and all were very well done and arranged. Of course, Spanish colonial cities have mainly a church, govt buildings around a square, and a few other scenic points, so you see that everywhere. Inca ruins were very interesting. Costa Rica rainforest drier than I expected, and hoped to see more animals, but rainforest tram was great (and not scary at all like I feared). The nature walk was through a zoo, but you did get to see the animals at least. some excursions were very expensive, so couldn't see all that really we would have liked. After you get there you see where you might have liked to stay longer at places, which is not possible with a group. Read Less
Sail Date March 2018
Almost everything was wonderful on this cruise. Great ship, well maintained, easy embarkation, good food taste and selection, great balcony cabin layout and ship layout as on all Grand Class Princess ships. Shore excursions could have ... Read More
Almost everything was wonderful on this cruise. Great ship, well maintained, easy embarkation, good food taste and selection, great balcony cabin layout and ship layout as on all Grand Class Princess ships. Shore excursions could have been better. I love Chile and Peru and have been there several times. The shore excursions in Chile were not thought out very well and overall were very good. You need more variety for shore excursions which means smaller buses. There were too many stops at churches and not enough free time shopping. The shore excursions in Costa Rica, Peru, and Nicaragua were good and the lunches there were very good. The "Top 10 Sights..." shore excursion in Puerto Vallarta, Mexico, was fair and the included lunch was poor and the restaurant's drinks terrible and without much alcohol. The best thing about this shore excursion was the tequila factory tasting. All things about the Emerald Princess including the cleanliness, Horizon buffet, bars, and cabin attendants ship and staff helpfulness and friendliness were almost perfect like on all the Grand Class ships. I was even on the first sailing of the first one, the Grand Princess, out of Venice in 1998. I am impressed how well they have all been maintained. Also their layout is just right based on my experiences: This was my 102nd cruise of which about 30 have been on Princess. Read Less
Sail Date March 2018
My wife and I were looking for a follow-up cruise to our cruise of a lifetime aboard Oceania. Having cruised Princess a number of times we felt it would have good quality but in no way equal to Oceania. Boy were we disappointed. We were ... Read More
My wife and I were looking for a follow-up cruise to our cruise of a lifetime aboard Oceania. Having cruised Princess a number of times we felt it would have good quality but in no way equal to Oceania. Boy were we disappointed. We were expecting a Pontiac and got a Chevrolet. It started with an 1-1/2 ride on a bus with seats that were very uncomfortable. When we got to port, the embarkation was great. The room was wonderful. Nino was beyond wonderful,always there and always looking to help. Now it starts going downhill. Food was food. Edible but nothing that we would want the recipe for home use except for Vines which was a great value with excellent sushi/tapas. This goes for all included restaurants. We did not go to any add-on restaurants. The entertainment, except for Ronnie and Scottie, was mediocre. From here it gets bad. Not really enjoying wearing long pants for dinner, i read the brochure and found the definition of business casual to be "what you would wear to a fine restaurant at home". It next said no shorts. As we live in Southern Arizona, this was very ambiguous and I called home office for clarification. They informed me that "dress shorts" would be acceptable. We packed accordingly. First night of business casual we were taken out of line and told we would not be allowed in restaurant without long pants. No matter how many times I told them that I had checked in advance they would not budge saying they had to follow the rules. I showed them a copy of their rules but they continued to not believe that I had called and gotten approval..During this discussion, many men in jeans and ladies in peddle pushers were allowed entry. I honestly feel that if I had gone to my room and put my pajama bottoms over my shorts they would have allowed me entry to this exclusive restaurant. Pardon the pun, but this left me with a bad taste in my mouth. At the end of the cruise we had a credit as a tour had been canceled. Paid for this with credit card and they indicated credit will take 4-6 weeks to receive as they had to do an audit. I know, and you know, that if I owed them money there would not have been an audit. Just a charge on my credit card. Will take a lot to get me back on Princess. Read Less
Sail Date March 2018
Mid march is a great time to get away from a long dreary winter. If you seek a little adventure then I would suggest you sail on the 16 night Andes and South America cruise. We opted to fly in to Santiago and take the Princess ... Read More
Mid march is a great time to get away from a long dreary winter. If you seek a little adventure then I would suggest you sail on the 16 night Andes and South America cruise. We opted to fly in to Santiago and take the Princess transfer to the port of San Antonio. We rode on a modern air conditioned bus. The ride was about an hour and a half. We had no washroom so you may want to use a facility before leaving the airport. We had a smooth embarkation. The life boat drill was held in the a public area with a lot of other passengers. We did not have to take our life jackets. I made sure we sized our jackets to our torsos. One less thing to worry about in an emergency. The itinerary probably had a lot to do with the fact that very few children were on board. The passengers were primarily American, Canadian, Australian, Chinese and United Kingdom. The first port was Coquimbo. We opted to rent a small van with other cruisers. We traveled to popular tourist sites and visited the marketplace. We were vigilant. Keep in mind that vendors want to barter and they do not give fair exchange for your US dollars so you want to firmly have an idea of the currency values. We met a woman who traveled the local bus and had her necklace ripped off her neck. This part of the world is not the place to show off your shiny things. Our sea days were no problem as the entertainment was stellar. We actually found it hard to keep up with the activities. We had sailed on the Emerald in August and the programming was flat. A change in the cruise director made a big difference. We left the ship at San Martin on a Princess overland trip to Machu Pichuu. That trip is worthy of another blog. Truly one of the "wonders of the world". Since we were off the ship, I can not give any information on San Martin or Callao ports. In Puntarenas my husband tried to get on a zip lining excursion but it was booked up. Keep this in mind when you are looking at activities. I found San Juan Del Sur was scrambling to give all of the Princess cruisers something to do and see. I did hear that all going to see the volcano and Granada were pleased with their trip. Be very careful at this port that you get back to the ship. I really recommend a Princess excursion as there is only one way back to the ship. When our excursion was heading back there were two accidents on the road and traffic had backed up. Princess only guarantees they will wait for you if it is a Princess sponsored trip. Two sea days and then a stop at Puerto Vallarta. Most of the passengers were familiar with this location as our fellow cruisers for the most part were experienced travelers. We took the local bus to downtown. We paid one US dollar for two tickets. The price of the food seemed high but the drinks were much cheaper than onboard. We really missed Princess offering "happy hour" so we celebrated on shore. We had two more sea days to finish out our trip. Some thoughts on our ship, the Emerald Princess. She was a really clean ship and the crew were always painting every morning. It is true she is a little worn around the edges but she is still one of my favorite ships. Once you remember that 7th floor (Promenade Deck) is the key to get forward and aft then you can travel anywhere around the ship. All of the important areas such as Customer Service and Captain's Circle flow from the atrium stairway. On the 5th floor is International Cafe. International Cafe is awesome. The staff baked the best and freshest doughnuts I have ever tasted. The morning always included fresh and unusual baking. My favorites were chocolate almond croissants and blueberry white chocolate muffins. You really should consider buying a coffee card on this cruise. It gives you a discount on 15 coffees. The rest of the coffee on board is ............. (not very good)! The food is OK and everyone seems to find enough to eat. We ate in the dining room because we like the personal touch from our servers and I have diet restrictions. The Emerald Princess really is good at food preparation for special diets. Our head waiter got really excited about planing food that I could eat. I would eat lunch in the dining room and my food was waiting for me. This is impressive! I really enjoy having full table linen every night. Some of the other cruise lines have dropped dressing up the tables. Princess still gives the luxurious dining experience. Two observations before I wrap up. Captain Todd's noon address was informative and interesting. I loved that the spa was soft sell and not pushing too much. If only they would stop putting all the paper advertisements in my mailbox. Disembarkation was a complete disaster and if you had a flight before 3 p.m. then you missed it. Not the fault of Princess but of the Customs people. We left the ship at 10 a.m. and got through our customs clearance at 12:45. This experience stops me from giving this trip 5 stars. Princess could have checked in the lineup who had flights that were in time sensitive positions. Some people in front of us were not flying until 9 p.m. Sometimes Princess is slow to think in times of crisis. In closing I must mention what a thrill to talk to many cruisers on this voyage. I was happy to meet fellow cruise critic members. I hope we meet again on the waves! Read Less
Sail Date March 2018
We chose this cruise because we did not want to go around the horn but wanted to visit S. Am. We have sailed on Princess several times in the past and like to book our next cruise prior to leaving the ship. Princess always seems to have ... Read More
We chose this cruise because we did not want to go around the horn but wanted to visit S. Am. We have sailed on Princess several times in the past and like to book our next cruise prior to leaving the ship. Princess always seems to have excellent entertainment, food, and services. The one downside members of our group mentioned this trip was the lack of Happy Hour at the Wheel House. That has always been a gathering place of many in the past and we were sorry to find it was not included on this trip. Also the wine package was listed as being available prior to sailing and upon sailing they found this also was not available and many wines listed on the wine list they did not have. This did not affect myself or wife as a rule but I did hear other passengers growling about these issues. Overall this was a great cruise again this year. If you ever see Dinesh, tell him hi from the group of 8 from the area of Wyoming. Read Less
Sail Date March 2018
We have always cruised with Princess and have not been to any of the ports on this cruises before. The wait stall was extremely delightful. The cabin steward was very attentive. The entertainment was great. Had a wide variety of ... Read More
We have always cruised with Princess and have not been to any of the ports on this cruises before. The wait stall was extremely delightful. The cabin steward was very attentive. The entertainment was great. Had a wide variety of entertainment which included singers, dancers, a juggler (which was hysterical), a hypnotist, great production shows, lectures and musicians. The ports were good, the excursion were great except for one. We have already signed up for another cruise with Princess in Dec., 2018 yo Austraia and New Zealand. During the cruise we got to see many different birds. The Captain or the Emerald was the best Captain we have ever cruised with. He was alway out and about with the passengers and greeted every one. He kept us well advised of the weather and the ocean conditions. The weather was diverse. Some cool weather to very hot and humid weather. All in all a terrific time and can't wait till our next cruise with Princess. Read Less
Sail Date March 2018
We enjoyed the itinerary and had a good time. But, as usual with Princess, the food varied widely from excellent to terrible. The first week, the food in the main dining room was really high quality. Then it went downhill during the second ... Read More
We enjoyed the itinerary and had a good time. But, as usual with Princess, the food varied widely from excellent to terrible. The first week, the food in the main dining room was really high quality. Then it went downhill during the second week. The food in the buffet was consistently poor throughout, by the way. Can't recommend eating there unless you're in a rush. Princess needs to get some quality control in their kitchens. I should also mention that the entertainment staff and cruise director and his assistants were excellent. I especially enjoyed the Zumba classes. But the specialty entertainers that they brought on board left a lot to be desired. The singers were like old-time Vegas singers, very flashy but not good. And there was a magician and juggler. We did enjoy the hypnotist, though. Pretty funny. Although there is definitely room for improvement, we enjoyed the cruise. Read Less
Sail Date March 2018
The activity staff was great on the ship with Trivia and games 2 times a day. The ship did not have enough interesting enrichment sessions except for fellow passengers who did the bike ride from northern Alaska to bottom of South America. ... Read More
The activity staff was great on the ship with Trivia and games 2 times a day. The ship did not have enough interesting enrichment sessions except for fellow passengers who did the bike ride from northern Alaska to bottom of South America. Their presentation was amazing! The food on the cruise was just ok with dinners taking over 2 hours due to delays in the kitchen. We did enjoy the ports booking our off the ship tours and wondering on our own. The cabin was a nice size and the bed very comfortable. Drinks on the Emerald were expensive and not good. We were able to bring on wine since the ship had very little inventory. The debarkation process was the worse we have experienced ever in LA. It took over 4 hours causing us to almost miss our flight home. People having foreign passports had even longer delays. Just terrible to end the cruise with long delays.... Read Less
Sail Date March 2018
Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - ... Read More
Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - and think it may be Carnival Corporation's doing. Terribly disorganized ship, inedible (literally inedible!) food served in dining room, staff bickering (especially kitchen staff - shouted arguments), front office staff inefficiency and uselessness, and HORRIBLE Disembarkation experience (Princess' fault - NOT U.S. Customs' fault, as Princess staff tried to blame). ALMOST FOUR (4!!!) HOURS STANDING AWAITING CLEARANCE!!! SOME PEOPLE MISSED FLIGHTS. THIS WAS PRINCESS LINES' FAULT - NOT CUSTOMS' FAULT, AS THE PRINCESS LINE STAFF TRIED TO BLAME. If Customs is slow, then we should have been provide a comfortable place to wait - such as a dining room - instead of being forced to wait, initially, in a space which did not have enough seats for everyone (1.5 hours standing) and then outside on concrete standing in line for another 2 hours!!! Additionally, the announcements which were made by ship's services were not informative at all. Our dining room steward and assistant, Michel and Paul, were two of the very few bright spots of this cruise. The dining room managers/greeters were always pleasant. There were several other stewards and assistants that we encountered during breakfast, lunch, and incidentally during dinner who were quite good, too. However, there were a few we encountered during breakfast and lunch who were brusque or snippy - possibly because they are overworked or because of the disorganization that seemed to pervade the entire ship's crew. Horizon Court - cafeteria-style dining: small, confined area with ostensibly a one-way entrance and exit which fails to work. Not nearly as many options as Holland America, and much more difficult to navigate. Also, for both dining room and buffet, quality of food is rather low (e.g, use of chemical whip instead of whipped cream, canned or frozen orange juice instead of fresh orange juice, most soups using the same apparently corn-starch-thickened base. Some seafood (lobster, e.g.) and fish was apparently thawed and then refrozen - mushy. Worst shipboard internet ever!!! Slowest and therefore most expensive internet ever encountered aboard a cruise ship. Definitely one of the reasons never to sail with Princess Line again. There were two issues that prompted a visit to the front office staff, both of which were raised during four visits. Neither was resolved during the visit, nor was a follow-up call received at any time (as promised). Read Less
Sail Date March 2018
The dinning room experience was good.. Great service. Food served hot. We thought the food was good. Quantities are a bit less but that is ok as one can always request a second plate. With back to back cruises the menus were repeated ... Read More
The dinning room experience was good.. Great service. Food served hot. We thought the food was good. Quantities are a bit less but that is ok as one can always request a second plate. With back to back cruises the menus were repeated but still good choices. The onboard entertainment was a good mix however some shows were repeated because of the back to back cruises. The under the stars movies were enjoyable. Internet service of course was poor at best and WIFI in these ports of call was nearly none existent. The embarkation process and disembarkation was smooth. Elevator service was slow. Good job of tendering which can be a mess. We chose the cruise primarily for itinerary, primarily going around Capehorn. The ports wre great and the weather was exceptional good. The captain was exceptional with very clear announcements that could be understood. Overall, it was a great cruise!!! Read Less
Sail Date March 2018
We had been living in in Chile for about 7 weeks and found this cruise. Actually cheaper than flying (before on-board stuff). Great leisurely way to get back to the states. Since we had been in Chile and have been to Costa Rica a few ... Read More
We had been living in in Chile for about 7 weeks and found this cruise. Actually cheaper than flying (before on-board stuff). Great leisurely way to get back to the states. Since we had been in Chile and have been to Costa Rica a few times and Nicaragua, we were not interested in excursions to I can't speak to any of those. This was our 4th sailing with Princess. Crew was always friendly and service was very good. We had main dining room late seating. Food was good and sometimes very good. Dining room had some issues with wine menu, many options were not available. Also, prime rib with no horseradish; twice! Not sure if these are related to re positioning or not? Just odd. Entertainment was pretty good. In Peru they brought on a local group that performed native songs and dances. Appreciated that. Special singers and musicians were good as well as the Princess orchestra and the other acts in the lounges. Better than some ships I've been on. Inside cabin was laid out well with lots of storage. We were on deck 10. Highly recommend. Only cabins above and below us, so no extra noises from theatre, kitchen etc. Bed was comfortable. Cruise staff organized a lot of activities for sea days and we enjoyed the movies on deck. Ports of call - Took the free shuttle to Lima and then taxied out to the coast. The shuttled dropped us at some big mall in the middle of town. Costa Rica port is not very representative of the beauty of CR. I'm sure if you took a tour, you were able to see more of the beauty of this country. The port was dirty and nothing to do. Beach was filthy. Again, not the CR I know. San Juan del Sur Nicaragua was a pleasant surprise. Nice little beach town with restaurants, shops and much cleaner than Puntaranes. Puerto Vallerta was great. Having never been there, we enjoyed the old town and the walk along the promenade area. Half of the cruisers had been on this ship since Buenos Aries, (so 30 days in total). As such there was a real feeling of camaraderie. When we disembarked, the US immigration decided to fingerprint every non US citizen, so the process was very very slow. We ran about 2 hours late and I know there were many people who missed their flights. Not Princesses fault, but they could have been more informative with their announcements on the ship with updates. All in all had a good time. Read Less
Sail Date March 2018
first we enjoyed the overall cruise . the staff and service was great. the ports were good we took independent excursions La Serena Chile toured with La Citro Verde great tour if you have a chance go for it every where we drove the citons ... Read More
first we enjoyed the overall cruise . the staff and service was great. the ports were good we took independent excursions La Serena Chile toured with La Citro Verde great tour if you have a chance go for it every where we drove the citons people waved .. lunch was a delight the guides where wonderful rating ten plus!!! San Martin Pisco Peru had a combo tour but sea conditions canceled all Islas we did do the tambo Colorado ruins it was interesting returned to port area had comp pisco sours since only half tour negotiated price down tour was Milsy tour rating ok guide for ruins was good Lima we used Haku tours spent entire day city , lunch,, catacombs museum largo great tour Sean Paul was our guide what a first class individual nice nice guy with a great knowledge and love for is area and work.. ratings couldn't be any higher top notch please use them Costa Rica Odysey tour combo tour hanging bridges and zip lining very good only tour that would let some zip most you had to choose one had a good time lunch was very good rating very good San Juan Del Sur used ship excursion long ride it was ok lunch was very nice guide was very knowledgeable was a typical bus ride with stops rating ok Puerto Vallarta own our own good day now for the negative princess lies and deceits' I was told by princess day before arriving wine package price and availability on ship they cancelled it we where informed by princess the time to arrive at pier and that there transfer would get us there at that time so we could see San Antonio didn't happen because we stood in line dragging our luggage for several hours princess also makes it clear about bring wine and alcohol on board from ports well did you know that the passengers on board where informed they could bring it without charges because we arrived on the second half we where treated and not informed as second class hey how about disembarking we followed the guide lines until we realized we where going to miss our flight then we got into line and waited!!princess blamed customs but when we got to customs we zip right through sorry for finishing my review negatively we did enjoy the cruise just not how princess handled the issues will we travel on princess again yes we as a group booked 2019 already Read Less
Sail Date March 2018
Chose cruise for route and timing availability. Food was acceptable, bar staff good. Some dining room staff were rather surly and acting as if they were near the end of their contract and had no intention in renewing their contract. ... Read More
Chose cruise for route and timing availability. Food was acceptable, bar staff good. Some dining room staff were rather surly and acting as if they were near the end of their contract and had no intention in renewing their contract. Had the same annoying art auctions as Carnival. Pushing notion that if you were savvy enough to buy their art onboard, it would enhance your image as being a worldly, cultured and sophisticated person. While onboard, tried to extend cruise by 28 days. Was offered a "real good discount". On analysis, the offer was for a lower category stateroom and a per person increase in cost of $60 per day, plus $720 to change our Princess-arranged flight connections. At the same time of this offer, our travel agent advised us that the ship was 20% overbooked and that Princess was offering already-booked passengers discounts on alternate cruises. Disembarking was a joke. 8 US Immigration booths with only 7 Immigration officers to handle 3800 passengers! Princess obviously knew the timing and logistics when making flight arrangement for disembarking passengers. At least 60 passengers on 1 flight to Toronto had to be rebooked - spending 12 hours sitting in the airport. Read Less
Sail Date March 2018
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door ... Read More
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door battery. Better to wait until passengers locked out I guess -laundry lost, subsequently found -ship out of many supplies such as wine by the glass, applesauce, watermelon, and a number of other items -not all items on various menus are available -disembarkation took over 4 hours, 2 pm flight from LAX missed. Princess stood us up for over two hours without water,washrooms or food. No senior staff visible. Blamed customs and staff seemed more interested in the “turnover” of the ship than the passengers disembarking. As well created two classes of passengers as confirmed by customs and princess staff. A princess supervisor made the decision to get US citizens off boat first, leaving citizens of all other countries to wait in a longer line. They also decided to move their in transit passengers (these are people staying on the boat) ahead of the people who were late for their flights. Numerous princess staff promised help would be at the airport for flights but if any were there we did not see them nor did airline staff know about them. Princess kept blaming customs but only 8 custom kiosks for close to 3000 people. Clearly insufficient. Princess is responsible for putting boat at that pier. -serving staff not always around at the self serve dining area -bus yours took longer than expected. Again princess blamed others but the tour guides on the buses were aware of the longer time needed (due to start of local holidays and impact on traffic). Why is it if the guides on the buses know this princess does not? -lots of people holding seats for themselves in various areas of the ship and as far as I could tell, other than the princess theatre not being addressed. -pester you to do repairs on the cabin All in all I would say this cruise line is structured to reduce the cost of a passenger by as much as possible. This is not the type of cruise you would have received even 10 years ago, let alone 30. Read Less
Sail Date March 2018
It’s not what you want to think about. But it is really important. Our 10 year old developed acute appendicitis in Nicuragua ( of all places ) the onboard medics did an amazing job and assisted us in getting our sick child to a hospital ... Read More
It’s not what you want to think about. But it is really important. Our 10 year old developed acute appendicitis in Nicuragua ( of all places ) the onboard medics did an amazing job and assisted us in getting our sick child to a hospital where she had surgery that night Their quick thinking and ability to make decesions quickly meant our doctor was diagnosed disembarked and taken to hospital quickly. The quick response resulted in a quick recovery. Our cruise was amazing but the crews response in a crises was amazing Before that we found the ship very comfortable. There were only 13 kids onboard but our three kids were entertained at all times My only complaint ( so minor) is that 16 days without decent coffee is a long time However the rest of the food and dining options were great. We were expecting long lines but we had no problem finding tables Read Less
Sail Date March 2018
Chose the cruise for the interesting ports that the ship visited. Cabin (suite) was very nice although the couch was a little worn. Ate in the Horizon Buffet which worked out well-took less time and allowed us to do more activities at ... Read More
Chose the cruise for the interesting ports that the ship visited. Cabin (suite) was very nice although the couch was a little worn. Ate in the Horizon Buffet which worked out well-took less time and allowed us to do more activities at night. Had a couple of nice dinners in the Crown Grill to celebrate anniversary and birthday occasions. Would have liked to see more educational lectures on the sea days. Maybe a little too much selling pressure specially on the sea days. Swimming and deck relaxing was nice on the warm days. Hamburgers and ice cream was good to have on the deck. Interesting ceremony at equator crossing! Cruise Director was terrific and the entertainment was generally enjoyable. Staff was quite friendly and helpful. Ship Shore Excursions were good with nice tour guides. Embarkation was very rapid and easy. Disembarkation was very difficult-long slow moving lines at customs, although in all fairness I don't think it was Princess's fault- there were only 3 or 4 custom's agents for 3000 people! Spent nice day in hotel in Santiago prior to getting on the ship. Read Less
Sail Date March 2018
We chose this cruise because of the itinerary and timing and if anything it surpassed what we had imagined.The trip around the Horn has some absolutely wonderful ports and the scenery and wildlife are magnificent. I would choose a mid ... Read More
We chose this cruise because of the itinerary and timing and if anything it surpassed what we had imagined.The trip around the Horn has some absolutely wonderful ports and the scenery and wildlife are magnificent. I would choose a mid ship cabin for stability as most days were very calm,however, I think there is potential for it to be very rough. We, however, had a lot of sunshine and warmer temperatures than I had anticipated.The previous advice about dressing in layers like Alaska was absolutely correct and be prepared for anything- especially high winds. The ship has been well maintained and our cabin was comfortable and just about what we expected for this ship. The food was fine and the service was great as always. The ship IMO, is secondary to the itinerary in this case. We organized most of our excursions through our roll call and these semi private excursions absolutely made the trip unforgettable.We had an organizer for our roll call who did a great job organizing us all and several other people pitched in as well. We had a terrific enrichment speaker-Angela Kelly -who gave background lectures regarding the places we were visiting.These were absolutely amazing and the theatre was packed every time she spoke. The entertainment was better than expected with some specialist musicians- pianist and saxaphonist in particular who were very talented.We also loved the tango dancers from Argentina. Read Less
Sail Date February 2018
we chose this ship because of the itinerary and it matched our expectations. We were very fortunate with the weather always dry apart from drizzle in the fjords one morning some windy weather but didn't cause too many ... Read More
we chose this ship because of the itinerary and it matched our expectations. We were very fortunate with the weather always dry apart from drizzle in the fjords one morning some windy weather but didn't cause too many problems a very large ship and fully booked = too many people at times in the central area of the ship occasionally a queue to go into dining room only one slow tender call and that was on The Falklands because it was a long sail to the port hampered by strong winds food was ok occasionally very good once or twice awful - I did notice that if I didn't eat my food the waiters didn't bother to ask why and was it ok ? some dishes exceptionally good self service food generally ok we just preferred to formally be waited on in the evening rather than self service most of the staff were lovely any minor problems or queries the staff at the main desk soon sorted room steward was good cabin was perfectly adequate balcony and room service very efficient I generally phoned for coffee and croissants - never had to wait more than ten minutes total chaos getting the lifts on the last morning to get off - we were early - taking our own cases but no lifts they were out of action staff still moving suitcases we presume you cant get from the 12th floor without using a lift it took 45 minutes for three of us to get lifts we had to split up in order to get down that was badly organised entertainment ok we only did 2 singing dancing shows others were not my cup of tea some nice singers in other bars which we preferred drinks expensive but as they are on many a cruise ship I made my one bottle of wine allowed on board last ! my pink plastic water bottle very useful excursions horrendously expensive the three of us took private taxis at every port paying a fraction of their prices just booked as we left the ship each time the hop on hop off bus to Gypsy cove on Falklands just $20 per person the dearest taxi we paid was out to the peninsula at Puerto Madryn $90 each as it was a long journey but well worth it saw penguins so close plus sea lions and elephant seals Read Less
Sail Date February 2018
This was our first Princess cruise, chosen mainly for the itinerary. We were blessed with amazing weather during the entire cruise so fortunately we were able to visit every port as scheduled. If I had to choose a favourite port it has to ... Read More
This was our first Princess cruise, chosen mainly for the itinerary. We were blessed with amazing weather during the entire cruise so fortunately we were able to visit every port as scheduled. If I had to choose a favourite port it has to be the Falkland Islands for its uniqueness and it's amazing penguins! A trip to Volunteer Point should not be missed. Scenic cruising along the Beagle Channel and the Amalia Glacier with its absolutely breathtaking scenery is also an unforgettable experience. We found the ship´s decor rather depressing, no fabulous Atrium area, and lots of dark, dreary lounges. The entertainment on board was practically non-existent and the theatre shows were quite third rate. Considering this was a 14 day winter cruise with quite a few sea days more effort should have been made by the Entertainment team. Although the majority of the passengers were elderly I am sure they would have appreciated a much more lively, active, professional Entertainment schedule. Dining, main dining room, was essentially a hit-and-miss affair. Some evenings the food was great, whilst for the most part, and especially on formal nights the food was dire. We ate in the Crab Shack one evening and did enjoy that meal. Due to negative comments by other passengers we didn't try the other fee paying restaurants. Food was always plentiful all over the ship, but I think quality needs improving in the main dining room. Our favourite eatery was the International Cafe, a great place for a quick breakfast or a snack, with great teas and coffees. Our cabin on Caribe deck with its extra-large balcony was always immaculate thanks to our amazing stateroom attendant. Loved the extra-big balcony which we made good use of. Didn't do ships excursions - ridiculously overpriced. Would I cruise with Princess again? Yes, if I liked the itinerary. A definite plus was the service we received on-board from all staff which was absolutely amazing and compensated for any negativity experienced on board. Read Less
Sail Date February 2018
We chose this cruise because of the itinerary. We always wanted to explore more of South America, and this cruise worked perfectly for us. We spent 3 days in Santiago pre-cruise and explored this beautiful city with others who were on ... Read More
We chose this cruise because of the itinerary. We always wanted to explore more of South America, and this cruise worked perfectly for us. We spent 3 days in Santiago pre-cruise and explored this beautiful city with others who were on our cruise. We shared a van to the port, San Antonio, and we were very pleased with our cabin. We were on deck 10, mid ship. It was a great location. We always choose a balcony cabin, and enjoy sitting out there when the weather permits. Our cabin Attendant, Angelo, did a very good job of taking care of our cabin. We want to give a shout out to our dining room crew: Oscar and Rawan in the Da Vinci Dining room, early dining, table 455. They always knew our coffee and dessert favorites, and didn't hesitate to please us. The staff in the Horizon Café were courteous, always clearing tables and bringing us coffee and juices. Overall, the ship was in excellent condition, very clean. We enjoyed most of the onboard entertainment, and took 3 ship excursions. Loved the waterfalls at Igusau. Read Less
Sail Date February 2018
This was our 7th or 8th Princess cruise. The cabin was fine and our attendant was more than accommodating. The ports and scenery were great. The ship was in very good shape but the carpet in our cabin needed to be deep cleaned and some ... Read More
This was our 7th or 8th Princess cruise. The cabin was fine and our attendant was more than accommodating. The ports and scenery were great. The ship was in very good shape but the carpet in our cabin needed to be deep cleaned and some touch up work needs to be done in the elevators and public areas. Some of the upholstered chairs in the public areas need to be cleaned or replaced. But over all we had no problem with the accommodations. HOWEVER, the food was very disappointing. The breakfast and lunches on the Horizon Court was pretty much the same every day. The restaurant breakfast service was inconsistent. Sometimes the pastries and other breakfast breads were offered when one sat down and other times came after the food arrived or at the end of the meal. Trying to get a hot to warm English muffin was a challenge. The evening meals in the restaurant had a lack of variety and some evenings, the menu choices were pretty bad on some evenings. Princess has taken the every night steak option off the menu which is a disappointment. The only night steak (on a 14 day cruise) steak was served was on a Friday night and it being Lent, three Catholics at our table had to pass on it. Lobster was served one night. It was rubbery with no taste with no drawn butter made available. There was also a calamari steak on the menu one night that was so unappetizing three of us at our table did not finish it. The other problem was the constant up selling during the meals by staff coming by (and usually interrupting a conversation) to sell a specific drink, buy a wine tasting, and promoting the specialty restaurants. As one person at our table said, why take a chance and pay for the specialty restaurants if the food in the main restaurants was not that good. I hope this food experience was an exception and is not an indication that we will be seeing this on future cruises Read Less
Sail Date February 2018
My wife and I chose this cruise because we wanted ti visit South America and go around Cape Horn which is a great experience so see the "End of the World" as it is called. Seeing all kinds of birds as well as sea lions and seals ... Read More
My wife and I chose this cruise because we wanted ti visit South America and go around Cape Horn which is a great experience so see the "End of the World" as it is called. Seeing all kinds of birds as well as sea lions and seals was very nive, but the highlight was seein the Penguins in their natural environment. They are really cute and funny. We have been on Princess a few times and have Platinum status, but wpe noticed in many areas that things are not the same as a couple of years ago. There are more things you have to pay extra for such as water in your cabin and even Ice cream Sundaes. Some of the Stage shows and performers were not that great or professional. The ships' singers and dancers were very good and put on a few good performances. We still enjoy Princess cruises, but also look at other cruise lines and itineraries and specials as there are a lot out there. The Itinerary is most important and pricing is next. Perks are also very important in deciding which cruise to do next. All in all, we had a great time on the Emerald Princess and came away with great memories. Read Less
Sail Date February 2018
We chose the package holiday which included the carnival at Rio de Janeiro, then a flight to Santiago where we were then taken by coach to join the Sapphire Princess for a 14 day cruise. After disembarking we flew to Iguazu to stay for ... Read More
We chose the package holiday which included the carnival at Rio de Janeiro, then a flight to Santiago where we were then taken by coach to join the Sapphire Princess for a 14 day cruise. After disembarking we flew to Iguazu to stay for three nights in order to view the falls from both sides. We then flew back to Buenos Aires for a night before flying home to Heathrow. The cruise was very enjoyable and allowed us to see many unusual places in Chile and Argentina. We also called in at the Falkland Islands and Montevideo, Uruguay. The staff as a whole were very attentive, helpful and hard working. Liked the general efficiency of getting on and off the ship at ports of call even when using a tender. Disliked some of the acts in the theatre as, although they were very talented, and most could speak several of the languages on the boat, especially Spanish and English some were quite manic. Their delivery was so stressed that it made me feel uncomfortable. The ship dancers in contrast were absolutely excellent and produced technically complicated and varied dancing evenings which were very enjoyable. One of the best things about this line is that they have laundry rooms on each floor which is very handy as is the use of an iron there. We would have liked a wine package for mealtimes as the wine is very expensive as is the overall drinks package. These prices must be counterproductive as I know lots drank much less than normal because of the prices. On the other hand those with drinks packages were encouraged to over indulge? The two representatives who talked about the history of the areas visited and the opportunities for activities to do once there were absolutely excellent and their talks were not to be missed. Formal functions and those involving the captain were pleasing and appreciated. Read Less
Sail Date February 2018
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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