9 Santiago (Valparaiso) Cruises for the Disabled Cruise Reviews

The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total ... Read More
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total disappointment. Beautiful website descriptions and vivid manager speeches have nothing to do with reality. I have huge experience in sea journeys and have traveled with almost all well-known companies, thus I have a lot to compare with. Personnel qualification level is very low and does not correspond with the one declared by the company. The crew is occasionally rude and careless. Throughout the whole journey I felt discriminated against basing on age and nationality. From my personal observations, the company focuses its services on aged clients but there is nothing to learn this information from and managers will not inform you about that. The quality and variety of meals is very poor: the menu barely differs from day to day and it’s not tasty at all. Meal courses are mean and thrifty, quality of service is very very low. Here’s an example, we were given an apple (a single one) and were constantly stared at, harassing us and signaling us to leave. Here’s my story: My acquaintance with company started with my personal manager almost ignoring me shortly after I purchased the voyage. Later on, he totally disappeared. It turned out occasionally that he quit the company and forgot to hand over me to another manager. It was almost impossible to verify the status of my special requests before the start of the journey. And that’s what they call and individual approach to every client. The first day on board ended up with room service team breaking all the buttons on my new suit, which was quite expensive and purchased exactly for the trip. My friend faced the same situation. The only thing offered to us as compensation was to attach black buttons used for the crew uniform. As soon as we boarded, we informed guest service about food allergy. Despite this, kitchen crew ignored this information and served dishes with products we are allergic to during 2 months of our journey. Guest service never intervened and helped us, we were able to fix the situation only after a huge argument. Soon after leaving South America, the entire ship was left without internet. Guest service managers made up various excuses: something broke down, no signal and many else. The connection was restored only at French Polynesia islands. This information was published in daily bulletin along with new excuses for the situation. Be aware that cafe waiters are very tardy and lazy. You may spend an hour or two waiting for your order to be cooked. The guest service explained the situation in a way that cruise focuses on elderly customers and thus everything is done slowly on purpose for the convenience of aged people. That is a real problem, instead of making the crew work faster the guest service justifies their lack of action. Moreover, the waiters behave themselves very unfriendly. Another serious problem faced throughout the whole journey - dirty dishes and cutlery, in all of the ship’s restaurants and room service as well. Dirty spots and leftovers from previous clients were noticed on a daily basis. Waiters never reacted to this situation! After contacting officers, the only answer received from them was an explanation of the factors that may lead to these leftovers not being completely washed off. This is not the information that I am willing to receive as a guest. I require proper service, not the explanation why the dishes are dirty. Sanitary conditions were a very serious issue, so keep this in mind while booking a cruise. Be extremely careful while ordering chicken eggs during trips on Viking ships. It was a common issue to receive dirty eggs for breakfast while ordering room service. There were several occasions when eggs were messed up in something black or had feathers stick to it and something else, supposedly feces. Multiple complaints to guest service ended up in nothing, Ana, the manager, set it off and stated that she doesn’t know whose fault it was. Fish dishes were of low quality, the fish itself was literally old and tough, absolutely impossible to eat. It felt like fish was frozen several times killing all the taste and flavor. I faced certain problems with Australian visa. Officer pretended he was helping me. I was made to pay for new visa with no guarantees for success, and I felt that Officer wanted me and my friend leave the ship. We got lucky that my friend found a way to solve the problem and Officer had nothing to say against us. Discrimination was also present during this journey. Me and my friend felt being discriminated against every time we went for dinner. Waiters were extremely friendly and gallant with Americans and blatantly ignored other guests. Furthermore, we faced negligent attitude as we were the youngest on board. Discrimination against nationality and age is present and it is unacceptable for international company! Shame on Viking company. The entire crew of Viking’s ship turned our journey into a nightmare with constant problems arising due to their actions or inaction, and nobody except us tried to solve those issues. Financial issues are not properly solved by the personnel. As the journey started, I was told that residuals on my on board account will be refunded at the end of the cruise. The day before the journey ends, I was told that residual funds will be sent to my credit card. Two weeks later I discovered the fact that residual money will be sent to me in check via mail services. This is a total incompetence of the crew and purposely misleading. I’d also like to pay your attention to the uniqueness of cruises declared by Viking company. Small ships used for Viking’s voyages should be able to visit unique ports as it’s claimed by the company. This is a trickery. During our 3-month trip the ship often made stops far from main city ports forcing the passengers to spend 50-60 minutes each way to reach the cities. There were several occasions when the stops were made in absolutely uninteresting and empty ports. The way Viking company contacts its clients after the trip requires special description. All my inquiries are being ignored and none of my e-mails were replied. Official complaint took very long time to be replied and in the end the only thing Mr Cohen could offer me was a 250$ refund for the spoilt 3 months or discount voucher for further cruise. This sounds like mocking rather than serious approach to problem management. I encourage all readers and those who traveled with Viking to write reviews and leave comments on things thaw went wrong during your trip! Currently, the company services are just overvalued and its ratings are absolutely unreasonable! I urge all those who suffered from the actions of the Viking company to unite! Read Less
Sail Date February 2019
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We ... Read More
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We brought the right clothing but some must have expected beach weather. As always, Celebrity's service, food, entertainment and ambiancwe were great. They had many different excursion options, but not a single one provided support for handicap people. I use an electric scooter and the tours did not accommodate it. But we were able to find tours in every port that supported our needs. Often these were private taxi tours that were designed just for us. Celebrity did do a good job of getting me on and off the ship, even in tendered ports. This was greatly appreciated. This cruise highlighted seeing wild life (e.g. pengiuns, sea lions, sea birds and even an occasional whale). You would not see this scope of wild life anywhere else. It also took us to cities that have unique cultures and ways of life. It was very educational. Overall it was a vey good cruise. Read Less
Sail Date January 2019
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was ... Read More
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was mediocre. The entertainment, with a few exceptions, was terrible. The director of dining was abrasive. The decor was dated. The tendering was poor. Some of the scheduled events did not occur because the cruise director staff did not show. There was virtually nothing in the way of activities for our children. (Ages teen through young adult.) It was also odd that they had a series of enrichment lectures about serial killers. Why would that be a topic at all, never mind almost every day. On top of it all, you had the usual high pressure sales tactics (spa products, health products, art). Because of the poor training and customer service, the ship was simply not designed to give even the suite passengers anything extra. We made the most of our trip mainly by creating our own fun, designing our own excursions, etc. We also found out during the trip that numerous passengers were upgraded to Platinum, which was good for them, but further diluted the benefits of being Platinum, Elite, or Suite. For example, the evening cocktail party did not offer any complimentary drinks and snacks that were no better than what could be obtained elsewhere. Even the staff who helped suite guests with disembarking was rude. Christmas/New Year's is always a little hectic, but this was unbelievable. Also note that despite the cold weather, there is NO INDOOR POOL. The outdoor areas were almost unusable for the majority of the trip. Read Less
Sail Date December 2017
The overall cruise can be regarded as average. Positive points : Entertainment : excellent shows, presentations and overall activities throughout the cruise Cabin service : the cabin steward kept very clean all the time. ... Read More
The overall cruise can be regarded as average. Positive points : Entertainment : excellent shows, presentations and overall activities throughout the cruise Cabin service : the cabin steward kept very clean all the time. Overall cleaning Excellent waiters in main dining Free style Onboard treasury and cashier service Internet café service Duty free shores : good prices and large variety of products Jogging track on 6th deck Desembarkation in San Francisco Average points : Cruise price Food and beverage Age of the ship : probably she needs some update and replenishment of some old furniture Guest service information center Fitness center Negative points : Embarkation in San Antonio : although there was a strike in Valparaiso and the embarkation port was transferred to San Antonio the day before departure, NCL failed in not assigning enough people to assist the most needed passengers mostly senior citizens and some of them in wheelchairs. Shore excursions Price of shore excursions Shore excursion information service Concierge : lack of politeness of the main concierge in dealing with passengers. Return of passports : messy service Cost to have internet service onboard Read Less
Sail Date April 2017
We loved the cruise. After 5 nights in Santiago, we took turbus for $8 each to Valporaiso for 3 nights before our embarkation. ( hotels were Galerias and Cirilo Armstrong respectively. Wonderful stays) Embarkation was easy, but ... Read More
We loved the cruise. After 5 nights in Santiago, we took turbus for $8 each to Valporaiso for 3 nights before our embarkation. ( hotels were Galerias and Cirilo Armstrong respectively. Wonderful stays) Embarkation was easy, but involves going to the passenger terminal a few miles from the ship. Then once you are checked in, Princess transports you to the ship which is docked at the container port. We were able to enter cabin immediately upon hoarding. Lunch at horizon court and then got to know the ship. Princess Star is very well maintained and beautiful. We had a balcony cabin aft port side on deck 10, caribe. Extra large balcony with 2 chairs that recline with footrests and a table. We enjoyed the balcony to the fullest, even when the weather turned cooler as we went farther south. We just put on our jackets and brought out our coffees our cocktails/ wine. The entertainment was fabulous. Both cultural events and historical lectures were held almost everyday. Tango lessons, tango orchestras, line dancing south of the border style, port lectures, historical/cultural lectures, you name it, these activities abounded. And we went to almost all. The movie entertainment was top notch. Under the stars got chilly a few nights, but blankets were brought out. And movies were also shown in the Vista Lounge. Dancing music was throughout the ship at several venues everyday. We love the Piazza. And the International Cafe. That brings me to food. Delicious!!! We had anytime and were able to get a table for 2 every night. Loved it. Great wait staff throughout. Great choices on the menus. We also used room service frequently for coffee, juice in morning on our balcony. Excursions were enriching and lots of fun. We chose Princess for every stop except Stanley, and Montevideo In Stanley we took the public bus to gypsy cove for $20 each to see a few penguins. In Montevideo we walked the ciudad vieja on our own and had lunch in Puerto Mercado/great grilled steaks. Beautiful beach and we even saw a few emperor penguins. We felt that value wise, Princess delivered a great excursion at every stop. Punto Arenas had to be skipped because of the weather. We disembarked easily, feeling refreshed, rejuvenated, and culturally enriched. We remained In Buenos Aires for a week more in a condo I found on flip key. Great place, "Hollywood condo." Then went to Colonia in Uruguay for 3 nights on buquebus. Stayed at Poada Don Antonio and loved every minute. Ended trip with 5 days back in Montevideo at My Suites Boutique hotel in Pocitos. Great little hotel We loved our whole trip and the Princess Star cruise made it all the better. Read Less
Sail Date January 2016
Our family loves to travel, but recently several members were diagnosed with Celiac Disease. We quickly discovered that eating out, let alone vacationing internationally, posed what seemed to be an insurmountable problem. After a great ... Read More
Our family loves to travel, but recently several members were diagnosed with Celiac Disease. We quickly discovered that eating out, let alone vacationing internationally, posed what seemed to be an insurmountable problem. After a great deal of research, I trepidatiously arranged a two week cruise, hoping that eating in a consistent environment would permit us to travel without fear of cross contamination or illness. While we prefer more authentic cultural immersion and extended stays in our chosen destinations, we were thrilled that cruising presented a compromise, allowing us to balance travel with significant dietary/ health concerns. With appropriate pre-departure notification, the crew on the Norwegian Sun successfully enabled our family to have a fabulous vacation with healthy, GLUTEN FREE cuisine that was varied and scrumptious. We spoke with Rosalia Dizon, the Maitre D, on embarkation and she arranged for us to eat in the same dining facility with a reserved table and assigned us a dedicated and knowledgeable waitstaff. This allowed us to prevent cross contamination and the need to repeatedly explain our dietary restrictions at every meal. Our waiter, Christopher Song, was impressively diligent and consulted continuously with the chefs, who often put together special dishes for our group of five. Although the crew was taking care of hundreds of guests, Christopher and Rosalia graciously made our dietary restrictions seem effortless. While I would not typically chose to travel by cruising, NCL did a fantastic job and if you are looking for a GLUTEN FREE vacation, this is a manageable option. While I can't speak for other NCL cruises, I can confidently state that Rosalia and Christopher on the Norwegian Sun kept our family healthy and well fed and their hard work deserves commendation! Read Less
Sail Date December 2015
First time on Golden Princess was fabulous. Everyone was wonderful...from the crew to the cruise desk to the waiters, bar staff and spa! Everything was wonderful, our Suite and the fabulous amenities. Enjoyed breakfast at Sabitini's ... Read More
First time on Golden Princess was fabulous. Everyone was wonderful...from the crew to the cruise desk to the waiters, bar staff and spa! Everything was wonderful, our Suite and the fabulous amenities. Enjoyed breakfast at Sabitini's each morning with the best eggs benedict I've had (well among them) and Skywalker at the end of the day for some cheese and martini's.....feet up, life was grand. If there was anything I was missing it was the thermal room in the Spa. This ship didn't have one and it would have been nice to have on a 14 day cruise. Never having travelled in the third world before it was quite a shock to take some of the tours we did to see what they considered the "sights" from departure until we hit the Horn. It was good to have been onshore, but the message was poverty, the sights were depressing and the historical value was small. The so called German Museum was hardly a blip on the screen. Very disappointing. But the time onboard the ship was wonderful. Pure magic, relaxed, enjoyable and entertaining visiting the various club bars for music or lounge for entertainment. The shows were okay but if I want a great show I'd go to Broadway. We met great people and after we rounded the horn we had some fabulous touring adventures. My favorites include the Falkland Islands where we took the jeep out to the Seals and enjoyed the English Pub and it's treats after visiting with our animal friends (and the bar in town with all the great fish & chips and beer) and Buenos Aires where we enjoyed the City Tour including the Tango Show and Dinner! Amazing and top shelf! Just don't buy the video because it won't play in America. But it was magic. Loved the relaxing days at sea and the views and the cruise itself. Read Less
Sail Date March 2014
i would not recommend this cruise because most of the ports are not exciting.buenos aires is great,montevedeo is great,the glacier scenic cruising is nice if you have never been to alaska.cape horn we had calm water,a very pleasant ... Read More
i would not recommend this cruise because most of the ports are not exciting.buenos aires is great,montevedeo is great,the glacier scenic cruising is nice if you have never been to alaska.cape horn we had calm water,a very pleasant surprise.we cruised in december and thought its summer,but be aware that for most of the cruise the weather was very cold,windy,rainy except for the last three days.the ship also cancelled a beautiful port so 5 days at sea.if you like that sort of cruising. the ports are not handicapped friendly.i traveled with a travel scooter.sidewalks are broken,ramps are steep and narrow and non existing in some places and there is always the danger of crime.stores are not accesible by wheelchair or scooter due to steps. i must give kudos to the crew from the servers to the customer relations,they are fabulous.free room service is a bonus which i used frequently. the handicapped room is very spacious and acessible.we fitted 2 scooters in the room with room to spare. keep in mind that the ramps most of the times are steps or steep or unstable.so if you are unstable in walking very scary but the crew will hold you up. the food is good.many choices.the deserts are delicious. the ship is clean and all systems worked. the casino staff is great.have fun. i met wonderful people and had a nice time on the ship.getting on and off was a challenge. my next cruise,however,will be on a newer ship with better ramps and stabilizers. Read Less
Sail Date December 2012
Had mixed feelings about embarking on this cruise because of concerns about seasickness and my fairly recent dependence on a wheel chair, but my husband and I had a wonderful time. My wrist bands worked extremely well and I had no nausea ... Read More
Had mixed feelings about embarking on this cruise because of concerns about seasickness and my fairly recent dependence on a wheel chair, but my husband and I had a wonderful time. My wrist bands worked extremely well and I had no nausea even over the Christmas period when the sea was extremely rough with lots of crockery crashes in the dining room. An outbreak of Gastro Intestinal illness really tested the ship's crew but I thought it was handled very well. Hand sanitiser machines every where and constant reminders over PA system and on cabin TVs about hand washing. Many of the crew as well as passengers were sick , so there must have been a strain on the well ones to do extra duties but they were always cheerful and friendly. The GI did make dining in the Lido extremely challenging as only staff served the food, no trays were allowed and there were long queues. Very long lines just to get a cup of tea. It was all too hard for my husband having to check out what was on offer, then queue for my meal, bring it to our table then rejoin another queue for his meal etc. Instead we had all our meals in the Rotterdam Dining Room where we were always made welcome, and food and service was first class at all times. Antarctica was even more than we had hoped for. We had flown over it one New Year in a special flight from Melbourne so we now saw it from a completely different aspect. Excellent commentaries from the experts on board. We were so lucky in having wonderful weather. Negatives..... Our main complaint would be the elevators. A bank of 4, fore and aft of the ship and always at least 1 of each 4 out of action, sometimes 2 . Long waits for those of us unable to use the stairs. We were also disappointed in the advice from a shore excursion young lady . Two trips she assured us would be OK for a wheelchair were not. We also disliked the cigarette smoke in the casino which we went through on our way to theatre and dining room. No smoking is allowed in indoor public venues in Australia and I'm afraid we rather expect it to be the same elsewhere. The evening entertainment in the Theatre was very wide ranging. The shows we chose to go to were of a high standard and most professional. Ventriloquists and stand up comics didn't appeal so we didn't go. I did think it disappointing that 2 films were repeated on 2 different days on the cruise. I also found the day time attractions less interesting than on a previous Holland America cruise. 4 different sessions of napkin folding???? Embarkation and disembarkation was handled very smoothly and efficiently. We look forward to further cruises with Holland America. Read Less
Sail Date December 2009

Find a Cruise

Easily compare prices from multiple sites with one click