Celebrity Cruise Reviews for Romantic from Santiago (Valparaiso)

The itinerary and entertainment was great. Everything else was awful...condition of Ship and cabin, food, service. The Infinity is not being kept up. Do not go on any Celebrity Ship that is not newer! We had a horrible time. Nothing was kept up and no one cared. The crew were not properly trained. The phone service did not work. So much was dirty. There was norovirus for months and months. There ...

My main reason for choosing this cruise was the itinerary and I decided to do it on Celebrity Infinity as I had sailed on Celebrity before and for them to be reasonable good value for money. Unfortunately this was not the case this time round. In fact I am not sure about cruising anymore. Infinity is an old ship and to say it has seen better days would be understating it. The whole ship ...

we feel absolutely cheated out of our holiday money. We are battling farmers who have saved our money for what was to be the holiday of our lifetime. Firstly, there was an 18% service charge on everything we bought, then there was a place on the invoice for a tip. A few times it was underlined. A cheap bottle of wine we bought in a supermarket in Santiago for $4.50 was on the menu for $35 + 18% ...

Long check in to board cruise liner Food Luke warm at best and often cold Cruise personnel seem very disillusioned and this was reflected in the service or lack thereof provided Cruise personnel were reprimand in front of guests and often there were arguments in front of guests Novara whilst we were on board plus a significant number of guest who had respiratory problem - very expensive if you ...

I was unfortunate enough to pay for a 14 day Cruise on the Celebrity Infinity from Santiago Chile to Miami via the Panama Canal. I am a solo Male Passenger, 47 years old, with 27 years of Hospitality Management skills under my belt, and a total of 30 years of hospitality experience. I literally could write a book on how tragic this cruise ended up being, but I will stick to the larger broad ...

I am an Elite member of the Captain Club on the Celebrity Cruise Line. I did online check in which usually gets us on board in 10 to 15 minutes. 90 minutes later we finally walked on to the ship. It went down hill from there. My room was next to a family that had taken 4 cabins for 7 children and the parents, The 3 rooms for the children were next to mine. The parents room was 4 doors away. I did ...