570 San Juan Royal Caribbean Jewel of the Seas Cruise Reviews

Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ... Read More
Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ran out of TISSUE with two days left in cruise, NO limes for a gin/tonic, no p-nuts for bars snacks in bar, no fresh fruit last two days,, windows were all filthy, had to clean our stateroom sliding door myself, teak balcony molding had not been varnished in a long, long time. Smell of smoke evident, card room was a disaster and also worked a part of the dining room? All the windows in the commons areas were filthy and were NOT cleaned for 12 days. We have over 30 cruises, this ship was the WORST ever. Music was terrible unless you like head banging stuff, very noisy ship with few areas to sit, enjoy a drink and converse with friends. This was our 11th and final cruise on this line, as A Diamond club member we saw VERY little loyalty shown by the Cruise company for 11 cruises, torn towels, a disembarkation BREAKFAST that consisted of COLD food items, not exactly the way you want your loyal cruisers to remember you. If was evident that little attention has been given to this ship and its cleanliness. Food was average at best, very uninspiring, only ship we have EVER sailed that charged you IF you wanted LOBSTER in the dining room, what's that all about? Italian specialty restaurant was terrible, Read Less
Sail Date April 2019
As one of the smaller Royal Caribbean ships, this was perfect for a 4 night cruise. There was enough to do but not too much. All the staff I encountered seemed friendly and committed to helping us have a good time. As a smaller ship, ... Read More
As one of the smaller Royal Caribbean ships, this was perfect for a 4 night cruise. There was enough to do but not too much. All the staff I encountered seemed friendly and committed to helping us have a good time. As a smaller ship, the pool areas were not as crowded as other ships which was nice. However, the hot tubs tended to be a little more crowded. I spent half a day at sea sitting out working on my tan. The water in the pool was chilly so I only stuck my feet in. I was in a junior suite which was large and had a balcony that I enjoyed sipping wine on before heading out for dinner in the main dining room. The food and service was very good in the dining areas. I wished for more food availability in the common areas after 9:30 pm but service at the adult pool was decent. Overall, it was a fun and relaxing trip. Read Less
Sail Date January 2019
We have lots of happy memories of previous cruises with Royal Carribean from a few years ago, so we decided to treat ourselves and travel for New Years Eve to the islands. Well...we were so disappointed, RC are nothing like they used to ... Read More
We have lots of happy memories of previous cruises with Royal Carribean from a few years ago, so we decided to treat ourselves and travel for New Years Eve to the islands. Well...we were so disappointed, RC are nothing like they used to be! If you go on this ship, get ready to pay extra for EVERYTHING, use of the gym, room service, some yoga classes, movies on the TV, you even have to sign up for a 1 day internet package so you can print the boarding passes for your flight...yep, now that's unacceptable! The passengers who purchased wi-fi for the week only managed to use it 60% of the time, so don't waste your money. Food was great in the dining room, the windjammer could use a thorough cleaning though, tables were always sticky and the choice of food never varied very much each day, although there was plenty of it. Staff don't seem particularly happy, you get the occasional happy person, but not like they used to be. Overall the ship needs a makeover, damaged furniture needs attention, torn carpets in the hallway, etc....and the ever constant smell of sewage, the staff said "oh you won't notice it when we are sailing" not my idea of a vacation! The a la carte restuarants have waiters constantly harassing passengers around the ship to make reservations, another extra fee....we did sign up the murder mystery dinner in the Italian restuarant.. the plot was so cheesy & lame but more surprisingly, italian food was'nt served, steak was offered! Lastly...do not go on the St Martin Beach rendevous excursion, they take you to a small beach in the center of town, a packed, tiny area in the flight path of the airport so the noise is unbelievable, nothing relaxing about that! A couple of good things though...the evening game shows were hysterical and the weather was perfect...so that made up for it! Read Less
Sail Date December 2018
Just got back from the December 22 Southern Caribbean cruise aboard the Jewel of the Seas. The cruise was awesome with a perfect itinerary. This was our second recent cruise on RCI. Our last one was on the Serenade of the Seas which ... Read More
Just got back from the December 22 Southern Caribbean cruise aboard the Jewel of the Seas. The cruise was awesome with a perfect itinerary. This was our second recent cruise on RCI. Our last one was on the Serenade of the Seas which is the same class as the Jewel of the Seas. While basically the same ship, the Jewel lacked the Pub which we loved on the Serenade. Other than that the ships were identical. This cruise was over Christmas and the RCI did a great job decorating the ship for the holidays. They also had holiday themed events (singing Christmas carols in the Centrum). This trip we ended up in the specialty restaurants as we couldn’t get seating in the main dining room. That was annoying but we loved Chops and Giovanni’s. We had a terrible experience in Izumi with very poor service. The food was great though. It just took an hour to get it. I highly recommend doing room service for breakfast. It’s about $10 and is a good value for not having to rush to the buffet prior to your excursions. Also note that breakfasts seems to be very busy in the buffet. Beer selection was very lacking on the Jewel with no IPA type beer offered. While the drinks of the day were good, I like a good pale ale to drink. Cleanliness on the cruise was excellent and Dadi did a great job on helping in our cabin. We really liked a cabin on the “hump” and it’s hard to choose now between an aft cabin and a “hump” cabin. Aft gives you more privacy but I like watching docking, departures as well as the pilot boats. The pools were great and service in the pool area was superb. Solarium pool was our favorite. Overall the cruise was amazing. The issues mentioned were far outweighed by the positive experiences on our cruise. Read Less
Sail Date December 2018
I chose this particular cruise for the itinerary and the great price. My first experience with RCCL was AWFUL and I vowed to never cruise with them again. However, I'm so glad that I gave it another try, I was pleasantly surprised. ... Read More
I chose this particular cruise for the itinerary and the great price. My first experience with RCCL was AWFUL and I vowed to never cruise with them again. However, I'm so glad that I gave it another try, I was pleasantly surprised. Embarkation and disembarkation went smoothly. The ship is smaller and older but very well kept, I would even say exceptionally clean. Cabin was spacious, lots of storage, bathroom was small but I loved the shower stall with the circular design and doors. The shows were very entertaining, comedians were okay. Didn't find the activities interesting, luckily we were off the ship every day so we were too pooped to think about activities when we reboarded, just wanted to relax, get ready for dinner, take in a show and hit the casino!! Service overall and all around the ship was excellent! I enjoy every port we went to. I would definitely travel with RCCL again. Read Less
Sail Date December 2018
Started in Puerto Rico for our Eastern Caribbean cruise. We were lucky to enjoy great weather. We enjoyed all ports with the exception of St. Thomas. Royal used to dock close to town but has elected to move to the commercial docks. The ... Read More
Started in Puerto Rico for our Eastern Caribbean cruise. We were lucky to enjoy great weather. We enjoyed all ports with the exception of St. Thomas. Royal used to dock close to town but has elected to move to the commercial docks. The walk from the ship to town is now 60 minutes or more (depending on your speed) on a very narrow sidewalk close to the edge of the road, so you are always wondering if you will be clipped by the drivers. Further, because they have not heard of road sweepers, the cars on this busy route pelt you with dirt, so you and your clothes are filthy when you get back to the ship! Royal should either provide funds to improve the walkway to town from the commercial dock, or better yet, tie up at the other dock. We've noticed there seem to be a lot fewer crew on board, which means those present are running full tilt all the time! Individual crew members are just outstanding ... great people who work hard to satisfy the passengers. The production show was awesome the first time we saw it; however, unless you cruise with Royal less than annually, it is a yet another repeat. We are lucky enough to cruise often ... so other than a few minutes of the first show to assess the calibre of the performers, it is just not good enough to see for the 6th time. Tango show ... did not enjoy it the first time over a year ago; definitely not interested now. Headliner shows good. Ship's orchestra, singers and dancers are just fantastic ... it's the production show itself that is lacking. Main dining room experience was great! Really good food. Service a bit slow, but that is solely due to fewer people doing more. Menu sometimes less than inspiring; however, being able to choose the Indian off-menu options saved the night on multiple occasions. Did the Mystery dinner. Good fun was had by all. Food was good, but not better than the main dining room. Company was great. Actors motivated but definitely not pros. Great job regardless. Royal needs to get on board with the rest of North America and not permit smoking inside. The smoke from the Casino area permeates the Centrum on decks 5, 6 and 7. Cannot further comment on the Casino experience ... must be horrendous for anyone with a penchant for gambling. Really feel sorry for staff forced to work in those health hazardous conditions. Ships are well-maintained and clean. Could not move about the ship without seeing someone cleaning, painting or vacuuming! Would rate the cruise a "5" except for the decline in service (because you can only do less with less) and the choice of dockage in St. Thomas. Read Less
Sail Date December 2018
Granted, we really have enjoyed our past Carnival cruises. Our friends encouraged us to upgrade out lives going Royal our next time, Dec 18, out of San Juan A MAJOR DISAPPOINTMENT! Our room had worn furniture,,dust etc. We felt ... Read More
Granted, we really have enjoyed our past Carnival cruises. Our friends encouraged us to upgrade out lives going Royal our next time, Dec 18, out of San Juan A MAJOR DISAPPOINTMENT! Our room had worn furniture,,dust etc. We felt like we were really on an outdated ship (maybe it is) While we earned credit for another cruise,,we are taking a short 4 day to maximize the credit, and minimize out cost. I would think more than twice about not only this ship, but maybe Royal in general. It sure wasn't a "fun" ship. The late leaving out of San Juan gave us the day to enjoy the old city. That was appreciated as well as a first relaxing, self guided tour of the old city. Next trip to San Juan, I"m going to add a day for some in island times, more sights etc Because of the staggered arrivals, boarding wasn't bad. Pretty fast in fact! That was a positive for us. As in the Bachelor series, that first impression rose does not go to this ship or even Royal out book. Read Less
Sail Date December 2018
WE have been RC cruisers with over 220 nights and always enjoy our cruise. WE found this dining room staff exceptional and everyone always tried to please. We like the new menus and also enjoyed lunch in the Windjammer. The guest services ... Read More
WE have been RC cruisers with over 220 nights and always enjoy our cruise. WE found this dining room staff exceptional and everyone always tried to please. We like the new menus and also enjoyed lunch in the Windjammer. The guest services staff was very helpful and competent. My husband frequented the spa everyday and found it clean and the staff very friendly and helpful. We were disappointed with the entertainment. We returned to the ship by 4:30 on the 5 port days. Yet, one night only had an adult late night comedian. Other nights had shows at different times, 7:00, 7:45, 7:30 so it was difficult to plan evening activities or when to eat (MTD). Most ships had a set time of an early or late show and one time if it was just one show. The man in charge of entertainment said it was set in Miami and write to them if we didn't like what happened on the Jewel. We never encountered this kind of answer before-quite off-putting. We know the big production shows run for years but for many returning cruisers, we had seen tango and city of dreams half a dozen times. At least we hoped to forward to different comedians and other headliner acts. The entertainment on the Jewel was not entertaining for us. Disembarkation was difficult because of a taxi strike and strike of baggage handlers. As a result, many people missed flights and those traveling with children had great difficulty. We were lucky to get off only 2 hours late and get a van but others had a terrible time. I don't know how RC handled it on the ship. Read Less
Sail Date December 2018
We had an outstanding cruise the first time we cruised on Jewel and I found a good deal so figured why not. This one was excellent. I'll hit the highs then the lows. The food overall was some of the best we've had on Royal ... Read More
We had an outstanding cruise the first time we cruised on Jewel and I found a good deal so figured why not. This one was excellent. I'll hit the highs then the lows. The food overall was some of the best we've had on Royal Caribbean. The chefs and staff got it right. The service in all the dining areas was absolutely top notch. Of note here; Stephan a maitre d is excellent. The cruise director is very good, the activities manager is outstanding. The entertainment was overall excellent. The production shows singers and dancers were about the best we've seen. Of special note: the cast members who participated in Bada Boom, the murder mystery in Giovanni's were outstanding. Headliner entertainment was good not great. The ship was in excellent shape and the Hotel Director can be commended for his excellent staff. The Diamond lounge concierge Sierghei is terrific. Over all Captain Tryn runs a very tight ship and it was a superb vacation. The Lows: Royal Caribbean is nickel and dimeing more and more. Room service costs $7.95, $49 for Chops grill, plus an extra $30 for lobster. Izumi prices went up. Drink prices are higher. It's just not the value it is on other lines. Travelling in and out of San Juan is a pain. Unfortunately for this cruise, the taxi drivers and porters decided to strike and caused a big jam up. It cost some folks a couple of extra hours, big lines at the airport and a few missed flights. Therefore my number one recommendation is travel to San Juan a day early, even though hotels have gone up in price significantly. And number two, take an afternoon flight home even though food prices in the airport have gone up significantly. Read Less
Sail Date December 2018
Summary: A good cruise for a handicapped wife and her husband. The only "hard spots" were issues with the Royal Caribbean front office regarding accessible tours. My wife normally uses a scooter for mobility. We booked our ... Read More
Summary: A good cruise for a handicapped wife and her husband. The only "hard spots" were issues with the Royal Caribbean front office regarding accessible tours. My wife normally uses a scooter for mobility. We booked our shore excursions months in advance through Royal Caribbean, and were assured that all the tours we booked could accept my wife's scooter. Two days before the cruise, we got an email saying that some of the shore excursions we had booked could not accept my wife's scooter; this threw us into a panic (but successful) effort to rent a wheelchair for those excursions. Because the Royal Caribbean front office told us these excursions could accept the scooter when we bought the excursions, the overall cruise lost a rating star. At least Royal Caribbean told us about the problem while it could still be fixed. Had we found out about the problem on the ship, the rating star penalty would have been harsher. On to the cruise proper: The cruise started in San Juan, PR. We flew in on the day of the cruise, so we didn't get a chance to explore anything. Royal Caribbean handled the airport/dockside transfer. As things turned out, we were part of the last batch of people to arrive, so no embarkation crowds. We went though the embarkation process as fast as we could walk/scoot through the stations. Total embarkation time (leaving San Juan airport to our ship cabin) was about 1/2 hour. The ship: The Jewel of the Seas was in good condition and clean. Accessibility for my wife's scooter was good (including public restrooms marked handicapped accessible). We could take the scooter on deck without problems, and we did not have problems getting around the public spaces. Ship corridors were acceptably wide. Royal Caribbean ships do not have self-service laundromats; for us this limits the maximum length of a Royal Caribbean cruise to 7 days based on the amount of clothes we can feasibly pack. If there is anything I could change about the Jewel of the Seas, I would add self-service laundromats. We did not find travel sundries in the shops on the ship (e.g.; toothbrushes, razors, and feminine hygiene products). Cabin: We had cabin 7612, a handicapped accessible cabin with a balcony. The cabin was big enough to maneuver the scooter, and the bathroom had a walk-in shower. Our cabin steward (Bruno Martins) gets a shout for the good service he provided. Dining: We ate all our shipboard meals in the Windjammer buffet. We found the variety and quality of the food to be generally good. We did find the baked pastries (donuts in the morning and cakes in the evening) to be dry (stale?). Entertainment/Activities: Unfortunately, we developed colds early on in the trip, so we spent most of our shipboard time in our cabin. We didn't go to any shows. We did go to a few of the shipboard activities (belly flop contest and "Love and Marriage" game, and found them enjoyable. One note on the theater: The scooter accessible portion of the theater is limited to behind the last row of seats. However the view from there ins acceptable. Service: We have already mentioned the fine job done by our cabin steward, Bruno Martins. The rest of the the staff struck us as just as enthusiastic and service oriented. We got the impression that they genuinely liked their jobs. Ports and Excursions: A disabled cruiser will find shore excursion options extremely limited. We booked our excursions through Royal Caribbean to avoid surprises, but as noted above, we were not completely successful in that regard. First up was a "Behind the Scenes" tour that I took on our sea day. This tour took us through the ship's operational areas, and as a retired engineer with a marine background, I learned much. This tour is not available to mobility-impaired folks. Barbados, Grenada, and Dominica: We group these three islands together because they are similar. We took accessible general tours of the islands, and enjoyed the tours immensely. The islands are beautiful. The general impression we got of the populations was that the islands were poor, but one did not need much money live on them. St. Maartin/St. Martin: Again, we took an accessible general tour of the island, and came away thinking this island was basically a tourist economy. We were one of 4 cruise ships in St. Maartin that day; that should tell you something about what makes the island tick. St. Thomas: No accessible excursion of this island was available, so we just walked/scooted around the port. We were not impressed, as all we saw were assorted stores catering to the cruise ship passengers. Disembarkation: A taxi strike with associated blocked roads disrupted the disembarkation plan in San Juan, but the problem was solved and we easily made our flight. Would we recommend this cruise to others? Yes, with the caveat that no self-service laundry or travel sundries will be available on the ship. Read Less
Sail Date December 2018
We cruised out of San Juan December 1 2018. We are experienced cruisers and have cruised many different lines. The specialty restaurants are a huge disappointment. Our experience on the Jewel was by far the worse of any main line. We went ... Read More
We cruised out of San Juan December 1 2018. We are experienced cruisers and have cruised many different lines. The specialty restaurants are a huge disappointment. Our experience on the Jewel was by far the worse of any main line. We went to Chops three nights and they were out of a main appetizer each night. If you hate seafood and raw meat then you are out of luck. The service was pathetic with invasive waiters trying to impress you with how much “ extra “ they can do for you. My husband is a diabetic and a simple asking for a sugar free dessert was met with grumbles and an unacceptable request. A simple asking for horseradish was a disaster. We were told that was not available . The specialty restaurants also have insane up charges. $30.00 extra for a simple lobster that most can find at a local supermarket for more than half that price. The main stream restaurant says are nothing like they once were. The ships are trying to force everyone to pay for specialty restaurants and then up charge them. The quality of food in the buffet seems and main dining is not great. The service has dropped drastically since automatic tipping came into play. The wait staff are so pushy over tips. My teen daughter was mocked by a waiter in Chops for having motion sickness and asking to be able to look out a window at a back table. My kids at at the sushi bar and had to nickel and dime each item because of the insane up charges. The buffet was never open on time and the tables were seldom cleared. The staff was very pushy. Our room was never cleaned until late afternoon and we had to ask for soap to be put in the dispensers. Our room steward did the minimal amount of work. The trivia on board was horrible. The staff had horrible English skills and asked if they could read the questions in Spainish. People literally walked out because no one could understand the questions. They also repeated the same questions over and over so there was no challenge. One staff member gave so many hints that he gave away all the answers. Those that love Triva would do best to cruise with princess or one of the other lines that offer more challenges. The cruise director seemed to put so much focus on herself and less on her job. The female staff members were so over the top flirty with the young males and ignored the mid and older generations that make up the more frequent cruisers. The staff were seen arguing and two almost got into a fist fight. It was uncomfortable to watch. For those of us who are long time cruisers it is easy to see that Royal Caribbean is trying to force a choice between low quality buffets or over priced...low service specialty restaurant. They are about making the most money and catering to the elite. My advice is to skip the overpriced bad service and bad selection specialty restaurants. We did not eat at the Italian one but heard many many many comments of disappointment. Norwegian Cruise lines do a much better job at both customer service and specialty restaurants. We will not sail with RC again. This was the most disappointing ship we’ve been on and we’ve been on 25 plus. The entertainment was not great. Empty chairs everywhere. All in all a very low quality overall experience. Oh and the public restrooms were the dirtiest we’ve ever experienced. Read Less
Sail Date December 2018
Mood Icons, featuring Carissa & JoJo, Thomas & Carlo. They are a very talented band, they kept us entertained & extremely happy. They had us singing & dancing. They were a key highlight of our cruise. With an array of ... Read More
Mood Icons, featuring Carissa & JoJo, Thomas & Carlo. They are a very talented band, they kept us entertained & extremely happy. They had us singing & dancing. They were a key highlight of our cruise. With an array of ecclectic genres & song melodies to please everyone of all ages. Along with excellent comedy and music shows & entertainment crew. Would've liked to see better timing as some we were unable to see or participate in game shows because they coincided with our dining hours. Excellent food in main dining. They curbed to our palette and requests. The food was absolutely delicious & tasty. The quality was superb in the main dining area. They aimed to please & surpassed our expectations. There is room for improvement on several items: Would've like to see more entertainment & activities round the clock. Also the food (Windjammer) & pool areas should be 24hrs. There should also be more variety in menu options, especially for complementary beverages (they are too limited). Read Less
Sail Date December 2018
We chose this particular cruise because of the amazing ports. We only had 1 day at sea and then a new port each day. It was great! At Each port the staff was very helpful and it took no time to get off and on the ship. The ship was smaller ... Read More
We chose this particular cruise because of the amazing ports. We only had 1 day at sea and then a new port each day. It was great! At Each port the staff was very helpful and it took no time to get off and on the ship. The ship was smaller than what we are used to, however, much calmer waters. Ship did not rock at all. At times, I almost forgot I was on the ship. The staff are extremely accommodating and lovely. The food and entertainment was good. We did not have to wait in the main dining room or in the specialty restaurants. We did not feel crowded at all. We always found chairs at the pool, tables in the buffet for breakfast. The entertainment staff worked really hard the entire cruise to make sure that everyone had a good experience from the kiddie activities to the adult entertainment. We would definitely take another cruise similar to the Jewel of the seas. Read Less
Sail Date November 2018
We chose this Thanksgiving cruise because it was a renovated ship and had a port every day. There was a good mix of traditional beach & shopping ports (St. Thomas, St. Maarten, Barbados) and newer exotic ports (Grenada, Dominica). We ... Read More
We chose this Thanksgiving cruise because it was a renovated ship and had a port every day. There was a good mix of traditional beach & shopping ports (St. Thomas, St. Maarten, Barbados) and newer exotic ports (Grenada, Dominica). We were in port from 8:00-5:00 every day so we were able to sleep in on some days, get a full day in port on other days, and always make it back to the ship to sit down for a family dinner. I really like the predictability of the 8-5 port schedule. It's very easy to keep it straight in your head. We really wanted beaches and relaxation so we did not book any excursions. There were lots of teens & kids on the boat so our daughters made friends and were excited to meet up with them every evening when we returned from port. There was a rock climbing wall, golf course and kids' pool, but the ship was still a manageable size. We were not overwhelmed by people or lost trying to find each amenity. Disembarkation was not a total zoo like it can be with the mega-ships. This ship has an indoor cinema and outdoor movies by the pool, which we love, but they repeated several movies over the course of the week. No movies on the "network" TV in the room (we really like that about Norwegian & Princess). All-in-all, the amenities were pretty good and the cabin renovation was nice. One thing I HATE about the renovations is the lack of outlets in the cabin! We always bring an extension cord. I like to unplug (we don't buy internet on the cruise) but we still need to charge cameras, iPhones, Kindles, etc. Royal Caribbean does the best with service, embarkation, disembarkation and all the little details. The dining room food was a bit boring with the same menu almost every night, but I think they do that to push you toward the specialty paid restaurants. The buffet food was pretty good, but there were alot of "repeats" there too including Indian food all the time. I love Indian food but was a bit baffled to keep seeing it for lunch every day. Many of the buffet & dining room desserts were bland, but others were excellent. The buffet was not open all the time. For example, when you get back from port at 5:00 PM, it's not open. It did not re-open until 6:30 on port days. Also, there was not a continuously open burger/pizza place for the kids like most other cruises have near the pool. We had no issues with food availability, but when you have kids you expect to find that type of convenience food regularly available if they did not eat in port. We did LOVE that breakfast room service is still free on Royal Caribbean if you just do the continental breakfast. I love to relax in bed with my coffee and ease into my day. It's also nice to give the kids milk, fruit or a pastry while they watch cartoons in their pajamas. If you want hot breakfast (eggs, etc.) for room service, there is a charge. On Thanksgiving night, they did a HUGE dessert showcase in the buffet with chocolate covered strawberries and a chocolate fountain. We had our actual Thanksgiving dinner in the main dining room and it was underwhelming. We ended up going to the buffet afterwards. The gym was pretty good with sturdy treadmills and plenty of machines & free weights. There were a few free fitness classes and a few paid ones. Not as many classes as on other ships, but there was always 2-3 classes every morning-- usually spinning, abs and yoga. The fitness classes were in an open area in the middle of the fitness floor which was annoying because you had to hear the spinning instructor SCREAMING across the entire gym while you tried to listen to music on your treadmill. One downside of the gym was no TVs on each treadmill/elliptical. Not a huge issue, but a nice feature on other cruises. Given that this was an older ship, the gym was still pretty large. It was much larger than I expected. We did not do any posed family photos on this cruise, but it did look like they offered a variety of different backdrops. Read Less
Sail Date November 2018
This was our first time doing a Tgiving cruise and our first time on Jewel of the Seas. We traveled as a family of four (2 adults, 2 kids-age 9) and other prior RC sailing experiences were Freedom of the Seas and Oasis of the Seas. ... Read More
This was our first time doing a Tgiving cruise and our first time on Jewel of the Seas. We traveled as a family of four (2 adults, 2 kids-age 9) and other prior RC sailing experiences were Freedom of the Seas and Oasis of the Seas. Some of our favorite things about Jewel: --Staff is friendly and helpful. --Size of the ship made embarking/disembarking smoother than other ships. --It never felt overwhelming or took long to get to places. Easy to navigate. --Great itinerary with only one day at sea; nice to wake up in a new port every morning. --Chance to see some of the less familiar southern Caribbean islands (Grenada, Dominica). --Easy ports to make your own plans/arrangements and avoid marked up excursion prices. We were really impressed with Grenada and highly recommend Stan at JNJ Tours. --Variety of beach experiences (Maagens Bay in St Thomas, Grand Anse in Grenada, Carlisle in Barbados, St Maarten) All so unique, different. Kids loved all of them. --Fun experience learning to make our own dinner (sushi) for $20 at Izumi. --We splurged and did a suite for the first time ever. I always jealously peeked at them when housekeeping has the door opened cleaning them. But I've scoffed about spending that much money, was it really necessary, isn't it a bit over the top, etc. For whatever reason, pricing wasn't significantly more than an ocean view room this time and we took the plunge. If the math works for you to try it, do! Accommodations and amenities were fantastic--esp all the little perks like private breakfast dining room, cocktail reception each evening, expedited boarding/departure, concierge, etc. I was a complete skeptic on the price and value, but after I win the next lottery, you should expect to only find me in a suite for years to come! :) Until then.....back to reality. LOL Some things we were less impressed by: --Shows were limited and started at 9pm (late for families with young kids). --Even if they started earlier, some of the shows weren't appropriate for kids (comedian). --Pool movies were old and repeated. Entertainment videos (blooper videos shown during the day at the pool) had poor picture quality/interference and frequently repeated. --Main dining room was dull, mediocre service and almost the same menu every night (but it motivated us to try Chops-which was fantastic!) --We did MyTimeDining at the main dining room with a standing resv and had issues at every check-in. --Kids missed the Dreamsworks characters we've had on the other RC ships (Trolls, Shrek). But they were recently announced to be going away from all ships anyway. --Kids club was small and unimaginative. My kids loved the staff, just limited space. --In-cabin tv programming was minimal. It was Tgiving and we were struggling to get the NFL game. (I know, I know--we're too American!) --Windjammer/buffet was mwehh. Lots of Indian food and repeated food. --There is no pizza parlor, Johnny Rockets, Park Central Cafe, etc like the other RC ships that offers food service throughout the day. So when you reboard in the afternoons, finding food can be tough. Please don't misinterpret--we did not starve, go hungry, or lose weight on this cruise. We got by just fine (and according to my scale, I found plenty of food). :) Just sharing so you can plan ahead. Overall, we had a great time and it is a very nice ship. We simply concluded that this wasn't the right ship size for our family. Oasis of the Seas earlier this year was a little too big, this one was a tad too small, and Freedom of the Seas last year seemed to be just right for us and is still our favorite. Read Less
Sail Date November 2018
I had the opportunity to sail for three weeks onboard the Jewel Of The Seas (17 November to 8 December) and I honestly could have cheerfully departed the ship after the first week. The main reason I chose this ship was because of the ... Read More
I had the opportunity to sail for three weeks onboard the Jewel Of The Seas (17 November to 8 December) and I honestly could have cheerfully departed the ship after the first week. The main reason I chose this ship was because of the itinerary; these ports of call happen to be my favorites and so I stayed onboard. The cabin on my first week was #8590 (ocean view balcony) and this room was the worst stateroom I have ever been in. The ocean view balcony was exactly that; just a view of the ocean! You could not get two people on the balcony at the same time! The last 2 weeks were better in cabin #4014. Although this room did not have a balcony (it was an ocean view stateroom) there was so much more space in the room. The food in the main dining room was bland and unseasoned and three weeks on board saw the same menu each week. The Windjammer food was much better. It varied the whole time and was tasty, hot and nicely arranged. I did meet a problem with 'my time' dining inasmuchas this reserves only the time and not the table and I wanted to sit at the same table every evening; thus alleviating the necessity of having to join a very long queue to see which table was actually assigned to me for that night. Since I booked the same meal time every evening for 3 weeks, I did not appreciate the lack of planning. I enjoyed the theater shows, the orchestra and the bands on board but the only headliner act worth seeing were Spectrum. The comedians were awful and many people (including myself) walked out. On some trivia quizzes and baggo challenges, the activity woman arrived without pen, paper, microphone or prizes. This took away from the enjoyment of the games. However this should not reflect on Jerry, the Activities Manager. The guy himself did a great job. The Christmas tree is quite beautiful as well. The ship was always clean and the service mostly good. All in all, it was a pretty average cruise but I would not rush back to this particular ship. Read Less
Sail Date November 2018
This was our second cruise with RCL. We chose the Jewel of the Seas because of the ports of call and it fitted best in our holiday planning. The embarkation and and disembarkation went very smoothly! It was impressive. We landed in San ... Read More
This was our second cruise with RCL. We chose the Jewel of the Seas because of the ports of call and it fitted best in our holiday planning. The embarkation and and disembarkation went very smoothly! It was impressive. We landed in San Juan at 10:30 and were on board eating lunch at 12. In Cicitavecchia/Rome our meeting time for disembarkation was 7:15 and we were at the airport at 08:50. I would go again on this cruise. The jewel is a very nice ship. Not to big and not too small were so many activities on board and it really seemed like the crew and staff genuinely wanted everyone to have a good time. The food was excellent and a lot of variety and options. The service - especially in the dining room - was outstanding. Everyone made a point of knowing our names and calling us by name! We are already planning our next cruise. Read Less
Sail Date May 2018
This was my 26th cruise, 4th TA, and first cruise with RC. We departed from Puerto Rico without incident, boarding and checking in was a breeze. The Jewel is one Royals older ships but still has allot of life in her. Some of the ... Read More
This was my 26th cruise, 4th TA, and first cruise with RC. We departed from Puerto Rico without incident, boarding and checking in was a breeze. The Jewel is one Royals older ships but still has allot of life in her. Some of the public rooms seemed a bit dated and worn. The dining room is a classic beauty. We mostly dined in the main dining room and buffet. Our waiters in the Main Dining Room were excellent. We were a table of 10 friends. Quality of food and selection was very good. We ate one night at "Chops Grill." The food was classic steakhouse! I would highly recommend. The only negative about dining is that after 9 PM offerings are very limited. One can get a piece a pizza, hot dog or cookie in the Solarium. The desserts overall were not great. My last 5 cruises were on Celebrity. The Jewel had some of the best entertainment and performers. This was by far one of the most liveliest TA's I have been on, people partied late. What struck me most about this cruise was how friendly the staff and crew was and how approachable the ships officers were on the Jewel. The only negative thing that occurred was I got the "Cold from Hell" 10 days into the trip. I was not alone. I would definitely go back on Royal. Read Less
Sail Date May 2018
Transatlantic cruises are our favorite! We choose this cruise because date worked. Turns out it was one of our best cruises (30+ cruises). We flew to San Juan late on Saturday & stayed at airport hotel (very convenient), took taxi ... Read More
Transatlantic cruises are our favorite! We choose this cruise because date worked. Turns out it was one of our best cruises (30+ cruises). We flew to San Juan late on Saturday & stayed at airport hotel (very convenient), took taxi ($19 plus tip) and arrived at port around 11am. The port was chaos and porters rude. Demanded tip before they would take bag (this was only negative of our cruise). Once in terminal check in was very smooth. Was on ship quickly and went up to Solarium to relax. Jewel of the Seas was showing her age slightly but it was immaculately clean and staff and crew extremely friendly, personable and informative. We had balcony stateroom (8026) which was nicely appointed, plenty of storage and very quiet. Our cabin was also close to forward elevators. Excellent cabin steward, Kevis. He remembered little things and alway had smile. Mattress very firm (translate hard). Kevis went above & beyond to remedy that. Had excellent table with great table mates. Our waiter and assistant were both new to their jobs so service was slow but they worked hard. Fantastic head waiter Gianni. He was very present. He fixed issues immediately. He also took special care of my husband who has special dietary needs due to health. Don't like changes to menu, especially only 1 new dessert each night but food was always delicious. Loved the savory bite rolls. Headliner shows were excellent this cruise though the production shows not as good as usually. I would cruise just to see some of those entertainers again. The enrichment lectures were a disappointment. Only 1 lecturer was scheduled and she was not a good speaker. A real let down for my husband. Being smaller ship, many activities were in Centrum. It was just too small for some of the Activites held there. There were only 25 seats. The staff & crew were one of the best, if not the best we ever encountered. The tone was set Captain Dustin and his officers. The were present, always smiling and made us feel valued and welcomed. There were a few crew who made our cruise so special by their warmth and friendliness. They were not assigned to us but just went out of their way to greet you. And once they knew you, they took the time to talk with you each time they saw you. (Maileen- dining room, Jennifer-bar staff, Loupesh-disembarkation Coral theater. The ports were all beautiful. We did 4 ship excursions-2 excellent, 2 not good. The shore excursions manager Claudio was very helpful. He listened and seemed to truly value our input. He also made up for poor excursions. Disembarkation was amazing. It was relaxed, calm and peaceful. Not the usual experience. When we got off the ship, we were greeted by Captain Dustin and some officers with handshakes and a heartfelt thank you for cruising with them. Like I said, amazing. The seas were calm and weather good the whole trip. Though it was breezy! The shuttle to Rome's City Center went so smoothly. A great cruise, tremendous memories, new friends and only 1 lb gained. Hope we will sail on Jewel again. She is a beautiful ship with even more beautiful staff & crew Read Less
Sail Date May 2018
RCCL offered a very attractive price for this cruise, and we were looking for a smaller ship (i.e., less than 3,000). The Jewel is not new, but it has been kept up well and the public rooms are all very nice and comfortable. The service ... Read More
RCCL offered a very attractive price for this cruise, and we were looking for a smaller ship (i.e., less than 3,000). The Jewel is not new, but it has been kept up well and the public rooms are all very nice and comfortable. The service was outstanding, starting with a very visible and friendly captain from Canada. Everything operated very efficiently and, if something was to our dissatisfaction, the staff attended to it very quickly and in caring fashion. The itinerary was terrific, making 6 stops (3 Canary Islands, Gibraltar, Alicante and Valencia, Spain with disembarkation in Rome). All the stops were very nice, particularly Alicante and Valencia. We had plenty of time to tour, and could walk easily to virtually all ports. Entertainment/music was generally very good. A weak point was the so-called "enrichment program" with amateurs. Bartenders were incredibly efficient and service-conscious, and always with a smile (e.g., Javier from Columbia and Girish from Mauritius). Embarking in San Juan and disembarking in Rome were extremely smooth. Captain and his officers met us either going off or coming back on ship at many ports--a nice touch. This is something you can hope to enjoy with a small ship, and the Jewel delivered. We've done a lot of transatlantic cruises--some on newer or bigger ships--but this was the best. Read Less
Sail Date May 2018
As a New Diamond Member with Royal Caribbean and have done more then 42 Cruises with various companies. We are proud and pleased with the Enterainment on the Jewel of the seas. The " Fly On" acts i think were a lot more ... Read More
As a New Diamond Member with Royal Caribbean and have done more then 42 Cruises with various companies. We are proud and pleased with the Enterainment on the Jewel of the seas. The " Fly On" acts i think were a lot more presentable and distinguished then the Ships production shows themselves. The Singers and dancers were probably the weakest then most ships. However the ship was BUSY! with tons of variety and lots of entertainment options around the Vessel. This 14 night repositioning cruise had continuously brought out great bands in all lounges and great parties. Andrea who is the current cruise Director from Italy ( coming from MSC and Norwegian Cruise line was out and about making sure all guests were having a great time. He was a very nice, organized Cruise Director. Disappointed to see the Cold Soups go.. from Royal. We did the Vision of the seas last year through Scotland, Ireland and they offered a different chilled soup each night. Banana, Strawberry, EXTC. Ports through the Canary Islands were extremely beautiful with fair port hours from the ship we are very pleased and grateful for this cruise experience. Read Less
Sail Date May 2018
This was our first cruise and people recommended RCI. We chose the Jewel of the Seas because of the ports of call. The embarkation and and disembarkation went so smoothly! It was impressive. We landed in San Juan at 1:30 and were on board ... Read More
This was our first cruise and people recommended RCI. We chose the Jewel of the Seas because of the ports of call. The embarkation and and disembarkation went so smoothly! It was impressive. We landed in San Juan at 1:30 and were on board eating lunch at 3. On the way back our meeting time for disembarkation was 8:30 and we were at the airport at 9:10. There were so many activities on board and it really seemed like the crew and staff genuinely wanted everyone to have a good time. The food was outstanding and a lot of variety and options. The service was better than any other service I have ever received. Everyone made a point of knowing our names and calling us by name! There were a lot of upselling emails before we departed about beverage and food plans that had me concerned about what food and beverages would be free. We didn’t chose any food packages and we were very satisfied with the food and beverage choices. I wish I had spent more time researching things to do in each port; I had read that shore excursions were sometimes too expensive but I ran out of time to research them on my own so we just explored each port on our own - which was nice and relaxing not to be on a tight schedule. We are already planning our next cruise. Read Less
Sail Date April 2018
I chose this cruise due to the ports of call. Had a great time in each one of them. Also had a great time on board. I would go again on this cruise. The jewel is a very nice ship. Not to big and not too small with lots of things to do. The ... Read More
I chose this cruise due to the ports of call. Had a great time in each one of them. Also had a great time on board. I would go again on this cruise. The jewel is a very nice ship. Not to big and not too small with lots of things to do. The check in process was easy and very fast. We enjoyed our time on this cruise. Our room steward was always so friendly and helpful. Our dinner service waiters were very nice and helped with our selections. We went to the mystery dinner and had the best time even my sister had a great time. The actors were very entertaining and the dinner tasted great. We attended the wine tasting class and learned a lot which we were able to use on the ship with our wine selections. The shows were very good enjoyed the tango show so very much. Read Less
Sail Date April 2018
We chose to sail of Jewel of the Seas as we decide to visit the southern Caribbean countries. The cruise ports of calls were the ones we expected to visit.. We had an enjoyable cruise which was really awesome. . We were amazed by the ... Read More
We chose to sail of Jewel of the Seas as we decide to visit the southern Caribbean countries. The cruise ports of calls were the ones we expected to visit.. We had an enjoyable cruise which was really awesome. . We were amazed by the high quality of service of the staff members. They were all very cooperative and enthusiastic towards customers from the very first day of the embarkation. They have a welcoming and positive attitude. We were very thrilled by the musical entertainment. The band 4 for 1 as well as the others played great oldies songs on Deck 4, Music was excellent. The entertainment team was very lively and joyful, The interior decoration as well as the glass elevators were breathtaking. The pool area with the huge movie screen was fantastic. Needless to say, the food was excellent. The countries we visited were interesting with welcoming inhabitants. We would not hesitate to recommend the Jewel of the Seas to our family and friends for their next cruise. Read Less
Sail Date April 2018
I Choose this Cruise becuase I like the Royal Caribbean. The Jewel of the Seas is an excellent Cruise, the crew are incredible they are professionals, the amability are incomparable. The cabin is conftable and always clean, All the ... Read More
I Choose this Cruise becuase I like the Royal Caribbean. The Jewel of the Seas is an excellent Cruise, the crew are incredible they are professionals, the amability are incomparable. The cabin is conftable and always clean, All the activities are proper and I like a lot, In general I enjoy all the activities on board. The service are the best. In general I recomend 100% positve. The Ship is not to big but is gorgeus are perfect for a good vacations, the meals and taste so good, OMG I loved. The service are excellent, they love to serve and help everybody. If don't have something like a specific drink they offer you an options. Also if your languages is not english they try tu understand you or look for help in your language. The crew tell you tips about the island you go on next day about what to do on the port and with the independet excursions. I hightlly recomend. Read Less
Sail Date April 2018
Jewel of the Seas Ratings
Category Editor Member
Cabin 3.0 N/A
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.4
Fitness & Recreation 5.0 N/A
Family 4.0 4.0
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 5.0 4.4
Value for Money 3.0 N/A

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