Sail Date: April 2019
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the ... Read More
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the meager choices on its own menu. I ordered roasted pork loin and was served ham, and salad Nicoise with “French onion Dijon” dressing was served with the usual choices of ranch, Italian and thousand island. Neither the chef nor customer service was responsive to dissatisfaction. Also whenever I asked about fat free dressings in restaurant or dining room someone would point to one of the regular dressings and proclaim it fat free. I did get excellent service from Somalier Josip, though. They redecorated the ship recently and stateroom was adequate if the thermostat had worked. The new sinks and showers don’t drain well, but room staff Kate was attentive and very friendly. Pools were too small to swim and had unbelievably loud drains that chased me right out. I was on an Olivia Cruise, so all the entertainment was great. Read Less
1 Helpful Vote
Sail Date: April 2019
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same ... Read More
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same smell in one of the whirlpools. The food in the buffet made me really sick, maybe that’s because the chefs do not wear any gloves when they prepare the food. I watched a chef make a pizza without using gloves. I had to run to the bathroom every half hour everyday until I stopped eating from the buffet. The only other food selection that I was given without a cost was the Cosmopolitan restaurant which offered different food than what I was used to because I like eating more vegetables. The basketball court needs to be updated because the rim is leaning. The only things I liked was the massage, the Solarium and the comfortable bed. Read Less
2 Helpful Votes
Sail Date: April 2019
Celebrity put some money into updates on this ship. It is still intimate, yet spacious enough that it doesn't feel crowded. Food- We were in the main dining, buffet and Tuscan grille. The food was very good in a venues. We ... Read More
Celebrity put some money into updates on this ship. It is still intimate, yet spacious enough that it doesn't feel crowded. Food- We were in the main dining, buffet and Tuscan grille. The food was very good in a venues. We loved our waiter in Tuscan; his name was Anish. The bakery on board was fresh and yummy everyday. Service- Everyone was very pleasant on the ship, except for our few encounters at the Sunset bar in the back. I am wondering if the young man we encountered was tired or something. Entertainment- There was a Motown group that came onboard that was pretty stellar, the other cast shows were just mediocre. I imagine they probably had new performers onboard and they were getting used to all of it. Getting on and off the ship was a breeze in San Juan. Definitely and easy port. All the islands were very pretty. Con- Only big con we had was the upsale that the specialty dining and bar staff do regularly. I don't think they should be bothering guests while they are eating. If they want to stand out in the hall as you walk by and promote that is fine, but coming to the table endlessly got super annoying. That is a big no no in my opinion. All of the other cruise ships have a set location outside of lido and talk to guests as they come or go. As far as drinks go, there is a station for that as well. Read Less
1 Helpful Vote
Sail Date: April 2019
This cruise was chosen for it's itinerary to the Southern Caribbean. This was the second cruise after refurbishment. Updates were nice. Except the new beds are like sleeping on concrete. Inside Cabin was good size. But several ... Read More
This cruise was chosen for it's itinerary to the Southern Caribbean. This was the second cruise after refurbishment. Updates were nice. Except the new beds are like sleeping on concrete. Inside Cabin was good size. But several issues with Cabin- Day 1- No Air Conditioning and whining noise coming from air intake vents; Day 1-3 No Hot water in the shower; Day 4- Key card wouldn't open cabin- had to replace batteries. Cutbacks in cabins- no coasters- so new cabinet tops will be ruined with glass water stains. Also bring you own paper and pin- no longer furnished. Took three ship shore excursions. Two of them were joined by guests from RCCL Ship also in port and there was way too many people. Also all of the excursions were substantially shorter than the times published. Food was okay- but nothing more so special than what I have had on Princess, NCL or RCCL. Also inferior to food on Oceania. Crew was very friendly and helpful. Entertainment was so-so. Theatre shows were okay. Silent Disco was a pleasant hit! Embarkation and Disembarkation were both very quick and well organized. Same was true of leaving and return at port. Shops on ship geared towards high end merchandise. Library non existent. Make sure you bring your own reading materials. This sailing has a wide variety of ages. I am sure this was partly due to kids from the US East Coast and Canada being on Spring Break. Read Less
2 Helpful Votes
Sail Date: April 2019
Pre-cruise: We stayed two nights at the Embassy Suites, San Juan Hotel & Casino. We were very pleased with our stay at the hotel. The pool is beautiful. The free breakfast was ok, and we enjoyed the free “happy hour” in the ... Read More
Pre-cruise: We stayed two nights at the Embassy Suites, San Juan Hotel & Casino. We were very pleased with our stay at the hotel. The pool is beautiful. The free breakfast was ok, and we enjoyed the free “happy hour” in the evening. Embarkation: Went very smoothly. The Ship: We found that the refurbishment has been very successful. Among other things, we liked the lighter colors of both the Rendezvous Lounge and the Main Dining Room. But unfortunately, we were not satisfied with the comfort to sit in the sofas in the Rendezvous. We liked the new design and furnishing of the Oceanview Cafè, but hink the outdoor section of the Cafè/The Sunset Bar should have more shade for the sun. Moreover: We appreciated that we now could put our carry on baggage in the cabin once we got on board, before the cleaning was finished, and before we went to lunch. We were pleased that the indoor Thalassotherapy Pool was kept after the refurbishment. . Cabin info: We had two Concierge balcony cabins on deck 8. We think Celebrity have done a great job with the total renovation of the cabins. And we were really impressed with the new bathroom. We had two different cabin attendants for our two cabins. The attendant for cabin no. 8150 did an ok job regarding the cleaning of the cabin. But we had to ask him for the Concierge bottle of sparkling wine, and we were not presented with the pillow menu. Dining: We had the second seating on deck 5 in the MDR. We four family members were mostly pleased with the quality of the food we selected, and we were all very satisfied with the service we received on our table no. 506 from Waiter, Moe, Assistant Waiter, Restiari and the Sommelier, Josip! The waitress who was responsible for bottled water, soft drinks, beer and drinks in our section of the MDR, also did a very good job! The maître was very visible. We had all our breakfasts in the Oceanview Café, and also lunches, if we got back on time, after being ashore. In contrast to our cruise with Constellation last fall, we had this time no difficulties in finding an unoccupied table. We were pleased with the food selection. But unfortunately, we were not satisfied with the clearing of tables. Especially clearing of tables in the outside part of the Oceanview, was very slow. In our opinion, it was due to poor management in the Café. We enjoyed Café al Bacio and its wide menu of coffee and teas, and with its nice waiter service. Bars: The service in the bars were mostly good. Our favorite hang-out bar/lounge, was also on this cruise the Rendezvous. Entertainment: With the exception of the group, Up Town, who performed in the Theater with Motown Music, and what we think in an excellent way – we found the two production shows to be quite ordinary. Unfortunately, we think some of the live music in the Rendezvous, was too noisy. The Captain’s Club Society: We are Elite Members, but we never attended the Elite Cocktail Hour, so we can't give any comment on that event. The Voyage: The 5 ports of call were all great. Internet: We were very dissatisfied with internet on board! Especially in the morning and evening the speed was very slow! We will take the opportunity to tell that we found the Concierge, Jess Dhokar, to be very friendly. And she did an excellent job, not least with the assistance we received from her concerning change of cabin, after one of our two cabins got a water leak from the air conditioning system. The salesman in the Apple Store was both very friendly and skilled. We also think the Cruise Director did a good job. Disembarkation: Fast Overall: Our family was very pleased with this cruise on the newly refurbished Summit, and with a friendly crew. Read Less
2 Helpful Votes
Sail Date: April 2019
I chose this cruise because of the itinerary. I have also sailed with Celebrity in the past and it was amazing. The ship just coming out of an extensive refurbishment was also a factor. Boarding was quick and easy as we filled out our ... Read More
I chose this cruise because of the itinerary. I have also sailed with Celebrity in the past and it was amazing. The ship just coming out of an extensive refurbishment was also a factor. Boarding was quick and easy as we filled out our Xpress passes prior to sailing. Our plane arrived in San Juan 2 hours late so we boarded during the muster drill and did not receive our glass of champagne, with I understand. Overall the ship looked very good i thought. Really enjoyed the layout of the Rendezvous Lounge, Main Dining Room was beautiful. Casino was nice and modern looking. I feel they could of done more with the Sunset Bar. Its such a great spot on the Solstice-Class ships. Maybe added more lounge type furniture instead of just tables and chairs. I think they missed the mark on that space. Oceanview Cafe was nicely redesigned but the positives stop there for that space. Our stateroom was nice and modern but small compared to newer ships. I thought the new Xhale mattress and pillows where amazing and had great night sleeps. Some of the other venues like the Martini Bar, Cellar Masters, Cafe Al Bacio, Sky Lounge etc. where not touched during the renovation. I'd would of liked to see something done in those spaces as they are starting to age a bit. Spa was nice but small, pool deck looks good. I liked the Solarium because of the padded lounge chairs, day beds and sofas. I would of liked to see them add this type our furniture to the outside main pool. I feel if Celebrity wants to distinguish themselves as a premium cruise line these items would set them apart from the pack. I feel the Rooftop Terrance is kind of a wasted space. They should of put a bar up there and maybe some hot tubs as to attract more people to use the space. Dinner in the Main Dining Room was very good as well as the service. From Rack of Lamp, Braised Short Ribs to Grand Marnier Souffle and Tiramisu all very good (Grand Marnier Souffle might be one of the best desserts I've ever had). Qsine was mediocre at best. Really the only thing I enjoyed where the sushi lollipops. Everything else was less than satisfactory. Lava crab, Chinese Martinis, Angus sliders, Meatball Trilogy all just not very good. Service wasn't much better either. If they want to do Tapas just serve traditional Spanish Tapas. I feel like the menu is all over the place with different types/ styles of food and maybe that's why the quality suffered. Tuscan Grille was good but i wasn't wowed. Appetizers like fired calamari and pork belly where good. I had the rigatoni with lobster in a pink sauce which was tasty. 22 oz dry-aged Porterhouse was just good, not wowed by it. Limoncello cheese cake was fare at best. Service was just okay if not slow at times. Again, I don't think these restaurants where worth the up charge. I feel like the food in the MDR was just as good and the service was far better. Not to mention the atmosphere was great. The Oceanview cafe was just not a good experience. On my previous Celebrity cruise in the Mediterranean we loved the buffet when coming back on the ship from a long day and grabbing cheese, meats and horderves even sushi before getting ready for dinner. this cruise not so much, you'd be lucky to get a slice of pizza or maybe pick some cheese from the salad bar if your lucky. You would think they would have a lot of offerings at this time because people where re-boarding and hungry from the days activities. I found this infuriating. We had dinner there the first night and it was just not good. Breakfast was not much better. Scrambled eggs where gross, breakfast meats where tasteless. Not a good effort from Celebrity. Room service breakfast was also lacking. My last Celebrity cruise you could get eggs made to order, not anymore. Only scrambled and they where nasty. No griddle items available either like pancakes, french toast etc. They also used to do a sea-day brunch which was amazing. Definitely a sign of cut backs. Entertainment was just okay. There where some singers and bands that where decent. I Like the solo guitarist and the latin band. The main pool band from Mexico was just not good. The female singer was off most the time and they didn't bring any energy. Comedian was kinda funny but lost steam as his set went on. The cruise director was good as well as the activities director, both very funny and put on entertaining events. I'm def willing to give Celebrity another shot, most likely on there newer ships. I just was not wowed by this recent experience and expected better. Read Less
1 Helpful Vote
Sail Date: April 2019
This was my 2nd cruise on the Summit (first was December 2018 pre-revolution) and we were excited to see all the changes. Embarkation was quick and easy. I’ve been on over 50 cruises and in addition to the quickest embarkation of ... Read More
This was my 2nd cruise on the Summit (first was December 2018 pre-revolution) and we were excited to see all the changes. Embarkation was quick and easy. I’ve been on over 50 cruises and in addition to the quickest embarkation of all, this was my favorite cruise! We arrived at the port at 1 pm and we were having our first cocktails by 110 at the Sunset bar. We appreciated the opportunity to drop our carryon luggage at our beautiful cabin immediately upon boarding We had an Oceanview cabin on deck 2 and it was really nice. Last time I was on the Summit I had a Aqua Spa stateroom and we really didn’t care for Blu and found the Spa to be to small and busy. Post revolution it is now even smaller so I just stayed away. The food on the ship was overall very good. We ate in the Cosmopolitan most nights and the Oceanview Cafe twice. While the new Oceanview Cafe is bright, beautiful and sparkling...the food was good but they need to be more creative. It was way too repetitious. What happened to different themes every night in the buffet? For the most part it looked the same daily but again, it tasted good but just got boring real fast. Sorry Oswald F and B Mgr. Spice it up a little Cosmopolitan had very good food and excellent service from Vicky the Sommelier and our wait staff. Colin the beverage server in Cosmopolitan was a rock star. All service was amazing including Oceanview Cafe. Bar service poolside was great. By Zejda and all the waiters was awesome! Entertainment was really good. John the comedian was really funny, game shows were fun and silent disco was a hoot as always. We were lucky to see Uptown again on this ship..they are super talented young men and their show was the best of the whole Cruise. We were disappointed that Patrick the Cruise Director was moved to Equinox on the day our ship sailed. He is such a great guy. Dan the CD from the Equinox was the CD for our sailing. His staff was terrific! Bennie and Manuel were truly outstanding. Manuel was promoted to CD on the Millennium so he left during our cruise. There seems to be a lot of shuffling around on Celebrity these days. Capt Charis was delightful! We were thrilled to be invited to have dinner with him and his lovely wife Elina. It was a wonderful evening that we will remember forever! Anishika Boodhun was Captains Club Hostess and she was such a pleasure to meet. Our Cabin Steward, Shannel did a great job keeping our cabin spotless daily plus she was so friendly and welcoming. Overall the cruise was fantastic! The ports were all great. Read Less
8 Helpful Votes
Sail Date: April 2019
I had high expectations post-revolution as I was on the Summit last August and was excited to see the improvements. Were it not for the excellent staff I would have left really pissed off. We took a taxi from the airport to the pier. ... Read More
I had high expectations post-revolution as I was on the Summit last August and was excited to see the improvements. Were it not for the excellent staff I would have left really pissed off. We took a taxi from the airport to the pier. There were no ships in port so it would have been nice if they used a dock in town instead of their current location. Too much to get off and taxi into town. Check-in was a breeze and once on the ship we we were offered the usual glass of wine, which is always warm, so I declined. We went directly to our room to drop off our belongings then went to lunch. Imagine our surprise to see the tiny safe. Thank goodness we left our iPads at home. The ship on a whole is still old and rusty so don't expect magic. The Oceanview Cafe was improved and I liked the new layout. The food however, was like a one-trick pony. Same thing every day and after a couple of days everything tasted the same. Hated the Sunset Bar. Very little shade and the bar was way too narrow for the staff and everyone got wet when it rained. No improvement in Blu and the food was just okay. Staff, however, was amazing. Internet was a disgrace and not high speed, as advertised. Was much worse than pre-revolution. Kept disconnecting and spinning so nothing would load. The app was quite useful, however, the feature to unlock the door would not work. Entertainment poolside was lame. Lively Caribbean bands are a thing of the past. Disembarkation was very organized and went smoothly. Immigration/Customs lines were very long. We have Global Entry so bypassed everyone. Best $100 I ever invested. Overall this was a very disappointing cruise. Maybe I went with my expectations too high as I have been cruising Celebrity since the old Century, Horizon and Zenith ships and have witnessed the steady decline over the years. Sadly every cruise line has issues and there is no perfect cruise line any more. Read Less
Sail Date: April 2019
I was in the Concierge Class, and the treatment was quite good. The room was really Large and I loved the Balcony. There are some definite positives at least for my cabin. The door to the Balcony was sliding and was really easy to open and ... Read More
I was in the Concierge Class, and the treatment was quite good. The room was really Large and I loved the Balcony. There are some definite positives at least for my cabin. The door to the Balcony was sliding and was really easy to open and close regardless of the weather. The bathroom was also very nice and the shower had a glass door --none of those grungy shower curtains. Mostly I ate in the main Dining room. The service and food were quite good (a few times the vegetables were overcooked, etc). The waiter always made certain I was happy with my meal and by the end had good suggestions for my dinner choices. I tried the room service breakfast a few times as I really wanted to sit on my Balcony and eat breakfast. The food was just not good, the eggs were rubbery, the toast was soggy the fruit plate was tiny and the oatmeal was cold. I tried the room service at other times and it was generally good. The buffet for any meal was much better than any other cruise buffet I have seen. The itinerary was interesting and most of the islands I would visit again. Read Less
4 Helpful Votes
Sail Date: April 2019
This was our second cruise on the Summit, first post-Revolution obviously. We went Aqua Class for the first time. Embarkation was easy and prompt, no waiting. We also appreciated being able to drop our bags in the room even though it ... Read More
This was our second cruise on the Summit, first post-Revolution obviously. We went Aqua Class for the first time. Embarkation was easy and prompt, no waiting. We also appreciated being able to drop our bags in the room even though it wasn't completely ready yet. After boarding, however, our luggage took 4 hours to find us. The luggage tags provided indicated our correct cabin number but the wrong deck number. We had to call to get them delivered. Our room steward consistently missed something daily, be it towels, Kleenex, etc. Requests were not communicated by guest services or ignored, not sure which; for example, we wanted to opt out of the daily tea and canapes, but they kept on coming! Champagne was delivered on the wrong night. My recollection was of getting chocolates on the pillows nightly - only once on this cruise. We were also given misinformation by the room steward about disembarkation. She wanted our checked luggage out of the room by 6:00 p.m. the night before - challenging when guest services advised that our duty-free purchases wouldn't arrive before 7:00 p.m., and the ship info said luggage out by 10:00! And she wanted us out of cabin by 7:00 a.m. (the required time is 8:00 a.m.) - with the result that she ignored the do not disturb sign on the door while we were at breakfast the last morning to go in and strip the bed, without asking our permission. These all detracted from what would have otherwise been an enjoyable cruise. Needless to say, there was no extra gratuity for her. It didn't help that she made little effort to be friendly towards us. We really enjoyed Blu's more intimate atmosphere as compared to Cosmopolitan, the main restaurant. There is stiff competition for the window tables. Irina the hostess is a delight. Joe, maitre'd, is excellent with guests and staff alike. Highly recommend Reagan as senior waiter. The entertainment on a whole was excellent. The American Ballet Theatre performance was excellent - but violinist Katerina Rossa was outstanding! Also enjoyed the McCartney performance - led by Ian B. Garcia of Toronto! Cellar Masters was our favourite hangout in the absence of an Ensemble Lounge on this ship. Music performances around the ship were not timed well or coordinated well. There were long gaps in entertainment unless you were poolside or otherwise into silly games. We found the cruise director Patrick to be irritating (not sure where he learned English but his pronunciation of some words is atrocious) and his sidekick Manuel we only ever saw on the tv, As for 'evening chic', and enforcement of dining room dress codes (in Cosmopolitan at least) - non-existent, apparently. Very disappointing. This was our 4th Celebrity cruise, so we are members of the Captains' Club, but never received an invitation to the Captains Club event on the last day, the sea day; we had to confirm when it was ourselves with guest services in order to attend. But we had great weather and enjoyed the ports and most of the excursions. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find a Celebrity Summit Cruise

Email me when prices drop