4 San Juan to Transatlantic Royal Caribbean Brilliance of the Seas Cruise Reviews

Before I start on the long list of the bad stuff that happened to us, let me first list the good stuff. 1) Almost every employee on the ship is helpful, friendly and hardworking. 2) Although I had read that the Brilliance is showing its ... Read More
Before I start on the long list of the bad stuff that happened to us, let me first list the good stuff. 1) Almost every employee on the ship is helpful, friendly and hardworking. 2) Although I had read that the Brilliance is showing its age, we saw no wrinkles in the public areas.(note that I said "public areas" not cabins...because that's a totally different story) 3) Lots of activities for every taste. 4) Lots of food everywhere, although one particular area is not easily accessible to one and all (more about that in the list below) 5) Captain Henrick has a great sense of humor. I laughed at all his announcements that I managed to hear. 6) Entertainment was good. The shows, we took in 4 during the 10 night cruise, and thought they were pretty good. According to my daughter, Marcello at the guitar was excellent and she sat through his renditions on several occasions. Both of us also thought the Latin band from the Dominican Republic was great. All in all, the entertainment on the Brilliance is pretty brilliant if you are into music and the arts. Now, here comes the nasty part which has put both of us off the RCCL for now and maybe forever. It's a shame because we were seriously looking at cruising with RCCL on an Australia/NZ cruise late this year or early next. The Cabin from Hell: Our seaview cabin on deck 3 was the smallest cabin we have ever had the misfortune to be in. This was our 7th cruise but our first with RCCL. The closet was so dark I kept wishing we had packed a searchlight to find our things. Not one light in the cabin found its way into the dark dungeon of that closet. Not one !! The arrangement of the closet and other furniture in the cabin is so haphazardly placed that one feels one is in a storeroom full of junk furniture. Moreover, the air in the cabin felt stagnant but the first couple of days it didn't affect us. From day one of our cruise, April 13, the toilet flush would either not work or when it did the water refused to drain and any subsequent press of the flush threatened to overflow over the bowl. One had to wait for several minutes to try again (after saying a prayer) and if the guy up there heard our prayers, it worked or if God was busy and didn't, it didn't and so we had to wait yet several more minutes to try again. The next day, we told our lovely and helpful stewardess Merle about the temperamental flush. According to her we should have been keeping the flush button pressed for a longer time. Rest of the day and way into the 3rd day, lo and behold, Merle's strategy worked. The 3rd night I woke up with a choking coughing fit that brought on an asthma attack. I am mildly asthmatic and the attacks only come if I am at high altitudes or when I don't get clean air. I grabbed my inhaler and set up in bed trying to breathe normally for the rest of the night. I knew then that the air in the cabin, or the lack of it, had made me ill. In the meantime, the toilet flush went back to its tricks. We rang up Customer Relations who told us to call Maintenance and a plumber came and did something somewhere outside the cabin and the suction worked and drained the accumulated water in the bowl. The 4th morning the toilet acted up again and instead of waiting for several minutes to try again we let the undrained water sit in the bowl so Merle could see how her trick didn't work for long and escaped the air-less, toilet-less cabin for the public areas. On our return we met Merle and had a conversation with her about not only the toilet but also the air quality in the room. She saw how ill and tired I looked. I got a feeling she thought I might have come down with the dreaded noro-virus or something lethal or maybe she relayed the trouble we were having with the toilet to those who needed to be informed because someone from Customer Relations called us and wanted to know if everything was alright. Fool that I am, always looking to not look like a whiner, I said everything was okay. Maybe, if I had mentioned the flush, we might have been allocated another room but would have had to go to the trouble of repacking everything to make the move. Meanwhile, my asthma attacks kept coming. It was a good thing I had packed two aerosols thinking I might need the medication during the planned high altitude tour in Tenerife. The next couple of days we both used the public restrooms more than the toilet in the cabin for obvious reasons. Again, towards the tail end of the cruise the plumber had to be called again. Not only was the flush not working there was no water in it. This time the man also entered the cabin and said something about bunched up toilet paper or facial tissues maybe causing the problem !!!! Yup right! Believe it folks. Bunched up toilet paper and maybe a facial tissue can clog up a toilet on the RCCL's Brilliance of the Seas. To add insult to the injury we suffered from day one of this cruise, after the encounter with the plumber, (this was on the 9th day) we find a notification at our cabin door which stated : "The toilet system is very sensitive; please do not dispose of anything other than toilet paper into the toilet. This includes items such as feminine hygiene products, babies' diapers and other non-biodegradable products. This will avoid clogging of the toilet systems affecting several staterooms and public restrooms. We thank you for your cooperation." At reading this, my daughter who is normally a very easy-going person, lost her cool. She showed the note to Merle and said she wanted to speak to her Manager. Merle got her supervisor Aida to come to talk to us. Aida definitely needs a refresher course in Customer Relations ...enough said. After that, Merle's manager Benjamin Sulcer paid us a visit and tried to make amends but the harm was already done. Instead of going through the complaints on a case by case basis, Aida had thought it was right to send us the "form" letter about the "sensitive toilet system". Merle's manager tried to bribe us with an upgrade to a balcony or even a suite for that one last day or at least a dinner at Chops or a basket of something to make amends ... but we are not into that kind of thing and told him so. I told him I would write a nasty review and didn't want to have even an iota of a mellow feeling because we availed of his bribe/generous gesture. The Guest Services Manager, Julie Sherrington, bless her heart, rang up and had a long talk with my daughter and sent us a savings certificate of "40% based on the cruise fare paid for the current sailing" but I doubt we will ever make use of it. Our very first experience with RCCL has left a bad taste in our mouths in spite of all the good food we consumed on board. Before I forget, the other things wrong in the cabin besides the toilet and the air quality was the cooler. It didn't cool. Also, what kind of a designer would recommend that the beds are shaped at a rounded angle at the foot? We are both pretty short so it didn't really matter but I couldn't help thinking about how tall people managed on those beds. I am sure their feet dangled over the edge. Have you ever cruised in a cabin where you couldn't even find a notepad and pen like the kind kept for your use by other cruise lines. On RCCL ships ... the people in cabins way down on the lowest level on their ships don't get the writing pad or pen because, don't you know it ... apparently they don't know how to use toilets leave alone read or write. Okay, enough with the cabin. Let me move to other things. Yes, there is more. Hands up everybody who's been to the Seaview Cafe on Deck 12. Not a big show of hands, I bet. Know why? Know why many of you didn't get to snack on the yummy chicken wings, the tuna sandwiches, the burgers and fries and other stuff offered in this area? It's because it's hidden in an area which is not easily accessible, especially if you are in a wheelie or not an agile senior. Amazing that a cruise line that depends on 80% of their revenue coming from the older generation would place one of their eating places in a remote corner that makes it difficult for the older generation to get to it. If reviews were open to comments then I bet all the cheerleaders and groupies of RCCL would lash away at me with the sharpest tongues possible. You can still do it at the Roll Call for this cruise. It's still alive and I might find the time to go and read your hate. Before you do that try to recall the name of the website at which you are reading this review. Lesson from our experience to those who might face a similar situation? Don't unpack your stuff entirely for the first couple of days if you are on a long cruise. Check everything properly and if anything is amiss, complain about it within the first 48 hours and insist on being allocated to a properly functioning cabin. You have paid for it, even if it was at a bargain price. Read Less
Sail Date April 2013
My wife and I have floated with Royal before. This great deal caught our eye, mainly because of that. But when we realized we could piece this trip together comfortably, we and 2 other friends went for it and were we glad we did! ... Read More
My wife and I have floated with Royal before. This great deal caught our eye, mainly because of that. But when we realized we could piece this trip together comfortably, we and 2 other friends went for it and were we glad we did! Here's our thoughts and comments on the basic biggies most want to know about.1) Service: We had no problems whatsoever with any workers in any areas of the ship. No, we didn't 'close our eyes' to any potential problems. But our room was always clean, always fresh ice in the bucket, bed made. Moses was great. Our traveling partners (2 doors down) had the same worker, so we had a good time together. 2) Dining room staff, especially grateful, helpful and pleasant - even when we could see they were tired or overworked. Always willing to bring the extra appetizer, soup even entree's and desert. Went out of their way. And never acted like they were ONLY acting nice to get a tip. (We like to tip a few days BEFORE the cruise ends, that is with our extra, and let them know they'll get the 'standard' as well. Then, you can test their treatment. All were stable and perfect!) Claudia and Dimitri were just wonderful. 3) Bar staff. Well, we befriended Mark Villanueva from the Bar (serving the dining room). What a pleasure he was to us all. He always let us know what was special, and helped us purchase signature glasses right in the dining room. He made our time great. 4) Food: the food was delicious, very good. We enjoyed it for sure. Few observations. We had salmon a few nights in a row, always nested upon a standard , 'fancy mashed potatoes' bed. After a while, we noticed lots of dishes came with those same potatoes, and most of our group began to tire of them. Eventually, we had to even ask, "can I have this dish with something else, even sides of veggies?" Our staff always accommodated. I had prime rib the first night. Cooked perfectly, but a little cold inside (I can still deal with that). but...i was a little struck by the lack of flavor within the meat. It was really my only disappointing beef for the cruise, but it stood out, since prime rib is one of the things you can order every night. Desserts were good, but nothing knocked it out of the park. In the end, my wife said (to my surprise), "I think the food on Carnival, is MUCH better." I hadn't thought of it that way, by comparison. And always think of Royal as superior. In this case - I think she was right! 5) Activities: for us, was just right. Biggest activity some of us were into was sitting around talking, reading our books. My wife travels with her art supplies and we had little 'sessions' with friends, drawing water colors up in a quiet lounge. theater's always there when you want to go at night. We went to 1. That was enough for our taste. 6) Ship itself. I read lots of 'complaints' about "it's getting old. Worn out. Needs upgrading." Surprised at all that really. Even some complaints about carpet on the stairs looking worn out. (I looked and didn't find it!). I also thought: "Are you living on the stairs?" for us, traveling to and fro, we didn't see anything that stood out as showing the ship was old and in need of major refurbishing. Though we understand this took place ... now I wanna see it again! 7) Captain Hendrik Sorrensen. We thought he was great. Great sense of humor. Kept us updated with daily announcements just enough to be nice. Was involved on the TV entertainment, always nice to see. 8) Ports. We loved it. I want MORE days at sea. St.Maarten was great. Glad St. Thomas was dropped (sorry) and that Canary Islands put in - marvelous. Portugal, was awesome, and we spent most of a week there with friends we had arranged beforehand.Biggest complaint: wish we could have had about 5 more days at sea! Can you tell we like it? We hope that RCI has prices like that again for transatlantic. Will definitely take them again.Again, if you've never done a transatlantic, but you like cruising - don't be shy. One of the only hurdles is the 1-way ticket back home. We were very fortunate because we live in the Caribbean, and can fly 1-way from Europe cheaper than most cities in the States. Another tip: look at using your air-miles for a 1-way. Can come out much cheaper than purchasing a 1-way ticket. Thanks for reading this! Read Less
Sail Date April 2013
Being semi retired being flexiable, watching for cruise bargins between contracts has become a fun way to get away and pick away at our list of places we would like to visit list. We mix it up a bit, cruise, fly and stay, and lucky ... Read More
Being semi retired being flexiable, watching for cruise bargins between contracts has become a fun way to get away and pick away at our list of places we would like to visit list. We mix it up a bit, cruise, fly and stay, and lucky enough to go with a sense of adventure and can honestly say we have never been dissapointed. Maybe a bump in the road once in awhile, but it takes something pretty catastrophic to rock our boat. So while checking out some cruises and following the prices for a week or two I woke up one morning coffee in hand and saw this fantastic value for a transatlantic. Having never taken a transatlantic, we had questioned the longer periods of time at sea. We also knew the Brillance of the sea was headed for drydock for updating, so knew things might be a little worn. We have traveled on RCCL before so had confidence we still would have a good time. We left for San Juan a couple of nights prior to leaving port, mostly out of concern for spring weather, snow in the states, wise choice because we were lucky to be one day in front of the storms. Booked the Comfort Inn for two nights pre cruise. We were happy with our room and stay. Room was dated along with the hotel, but everything was clean, staff helpful, included breakfast. We would stay here again, it is not a resort destination, but it is a close walk to restaurants, beach and bus to San Juan. Since this was pre cruise we did not want to spend a lot of money at the hotel, esp since we were spending a additional week in Portugal after arrival. Would stay here again, hotels in San Juan during cruise season is higher then most cities, but that goes along with the travel. Emabarkation was quick, smooth and effiecient, this is our 8th cruise on several different lines, and we rank it up there with one of the easiest and most pleasent we have had. This cruise was great from the beginning to the end. Stops in Saint Maartin, Sea Days, overnight in Teneriffe. We had beautiful weather, great seas across, with a few larger seas a couple of nights but nothing uncomfortable. Our Captain Hendidk was absoulutely engaging, imformative, and along with the crew interactive with the people. His sense of humor was appreciated, and it was a change from other cruises to be able to understand him. Activities on board were plentiful and options were varied, so I cannot believe there would not be something to appeal to anyone of any age group or lifestyle. The ship was spotless, a little worn in places, but we were a little suprised to find everything acceptable and not one thing to complain about from the public areas to our stateroom, I am sure that after the updates when in dock schedules after this cruise the ship will be spectacular. Service was excellent, we were in a balcony 8642, again no complaints. We have stayed in spectacular hotels, and some not so spectacular and have a broad range of experiences. This is a beautiful ship and we enjoyed every day to the fullest. Dining in the main dining room was very good, wine steward perfect along with all service and treatment. Again, pleasently suprised. Yes there was rack of lamb, and lobster night.....again very good. We had room service every morning for breakfast, simple and keeps the temptations for too many calories away, it was always on time. Lunch was at the buffet, the varity and freshness was great. Entertainment was fine, we hit and missed several nights. Not Las Vegas or Broadway, but entertaining and we were fine with what was offered. Upon landing in Lisboa we took our own luggage off, it was a breeze. We needed a taxi to the train station to continue our trip to Porto. We had read all the warning about the unfair charges by the taxi drivers, it is true, we did not get harmed as much a some, but after out trip to Porto we returned to Lisbon for a couple of days and had the pleasure of reporting his cab number and name. The trip to Porto is a must see for everyone, the history, buildings, and city (and don't forget the Port) was worth it all. Lisbon is a great city, enjoyed the sights, and all it had to offer, but Porto is "it". What more can I say, this trip for the cost which including several great port days, easy transition to fight off jet lag one day, one hour at a time....This trip was a gift for Royal Carribean to us and we appreciate every bit of it. If nothing else we will pay extra to cruise with them next time because of the value this time. It is just the way are. The ship is beautiful, with or without updates, not too big, not too small. Again, we got everything and more for a great sailing and special memoreis. Remember when traveling, esp to different countries in the world, it is not up to the world to entertain you, but important to experience the people, the culture and all life has to offer, it is not a perfect world. Read Less
Sail Date April 2013
THE SHIP: The Brilliance is the second of RCIs mid-size Radiance class ships. At about 90,000 tons and 2,100 passengers, it is large enough to offer a good variety of dining, entertainment, and activity options, and yet small enough to be ... Read More
THE SHIP: The Brilliance is the second of RCIs mid-size Radiance class ships. At about 90,000 tons and 2,100 passengers, it is large enough to offer a good variety of dining, entertainment, and activity options, and yet small enough to be easy to navigate and not feel overwhelmed.Although she is about 11 years old and was headed for a dry dock refurbishment in Portugal (the reason for our unusual itinerary ending in Lisbon), the Brilliance was in very good shape for our cruise.I assume she is even nicer now that the refurbishments (mainly new surcharged dining venues and some cabin upgrades) that I enjoyed on the Radiance in Alaska last summer have been added to the Brilliance.EMBARKATION: Our cruise began at the Pan American Pier across the bay from Old San Juan. A taxi from downtown costs about $15 plus tip (per cab, not per person), or from the airport about $20 plus tip. Alternately, one can take a bus (ask any driver which number) from the downtown bus terminal building to the Isla Grande stop just before the convention center, and then walk about 10 minutes (along the roadside) to the cruise terminal. You will see the RCI and Celebrity ships as you step off the bus.Embarkation at the Pan American pier is always quick and easy. I arrived at the terminal around noon, and was onboard in about 10-15 minutes. The cruise terminal staff there always does an excellent job at embarkation. I just wish they did the same at disembarkation, when one is dumped to fend for oneself against the sharks who drive San Juan taxis. The cruise terminal needs an independent taxi dispatcher who controls the fares, like the one at the SJU airport. Fortunately that was not an issue with this transatlantic itinerary, but it was a problem on my two previous cruises from and to San Juan this year.SHIPSHAPE: On embarking one immediately notices how attractive the Brilliance interiors are. They are more dignified and less Disney-fied than on some of her larger sister ships. The Radiance class does not have the split superstructure with central mall that the larger RCI ships have, but the Radiance class does have huge amounts of glass and fantastic views from most of her public areas. If I had to choose, I would take a mid-size ship with views any day.Cabins are a little bit smaller than the current industry average, but they are attractive, comfortable, and functional. To avoid incorrect charges (a problem on a previous RCI cruise), I had my cabin steward empty the mini-bar at the beginning of the cruise and inventory it again at the end, so there were no last minute surprises. The bathroom was snug (shower only), but that was no problem. There was only one day when the plumbing was moody, presumably due to a blockage down the line, which was fixed within a few hours.ACTIVITIES: On a transatlantic cruise with multiple days at sea, shipboard venues and activities are specially important. The Brilliance offers a wide variety of choices to pass the time, all well-designed and well-run.The gym is a bit small for the number of passengers, but there are lulls early and late in the day when it is nearly empty. The central exercise floor was too small to accommodate the number of guests who wanted to take advantage of the free yoga and stretch classes each morning. There was never a problem finding free exercise equipment.My favorite venue on transatlantic cruises is the promenade deck (under the lifeboats). On the Brilliance this is on deck 5 and connects forward by stairs to the helipad on deck 6. Walking a few miles every day and enjoying the glorious ocean views is the best part of any crossing. Standing in the wind on the helipad and surveying the vastness of the clear blue sky and deep blue ocean is the pleasure of a lifetime. The flying fish and dolphins I saw were a bonus.Our crossing was blessed with good weather. Some ships traveling at the same time on a more northerly crossing had bad weather and rough seas. That is one reason I prefer the southerly route. That, and the incredibly reasonable cruise fares one occasionally finds on this itinerary make it a great choice.The fun and funny activities staff did an exceptionally good job of keeping guests busy (or not) during days at sea. Enrichment lectures were a bit dumbed-down and relatively lightly attended, but there were many other choices to pass the time. Indoor games like trivial pursuits were popular. Outdoor games by the poolside varied, but were almost always way too loud -- a nuisance for those trying to relax and sunbathe.As usual, the pool had its share of pool-pigs who dumped personal items on lounge chairs first thing in the morning and then left them empty outside of the peak mid-day crush. The pools (indoor and out) are too small for anything more than a quick soak, but they are still refreshing.ENTERTAINMENT: Entertainment was varied and enjoyable. Paul (aka Pablo), the cruise director, was wickedly funny and did an excellent job of organizing and overseeing the various options. Too bad he retired from his job at the end of our itinerary.The ships musicians were especially enjoyable, although usually over-amplified and sometimes painfully loud. They offered a large variety of musical choices -- a show orchestra, two small dance bands with vocalists, a classical string and piano trio, two guitarists -- all available at various times every day and evening. An embarrassment of riches that added greatly to our cruise..Those wanting a quiet venue could spend days in the Odyssey Lounge and evenings in the Viking Crown lounge, both on deck 13 (or, as I mentioned, on the promenade deck 5 at any time). The Diamond (frequent cruise) passengers used the Crown for their complimentary cocktail hour. The Diamond Plus and suite passengers used the Odyssey, which was a good deal more crowded. DINING: Dining was good in the Windjammer buffet. It was well organized, with many small areas offering a wide variety of cuisines and specialties.The lunchtime salad bar in the main dining room, called the Bistro 30 during days at sea, was spectacular. The Bistro offered a full menu, but the salads were so large and so good that I never tried anything else. The My Time dining in the main dining room in the evening was outstanding in quality and service -- far better than the late seating dining I experienced on several earlier cruises this year on RCIs sister cruise line. The menus were not exotic, but they were thoughtful and well-prepared. Main courses were fresh and not over-cooked, as good as the a la minute offerings in some fancier venues. Add the beautiful views from the walls of glass in the main dining room and you have a great way to cap your days at sea.BEST OF ALL: Last of all the best of all -- the officers and crew of the Brilliance. The officers made a special effort to be cordial and engaging, and the crew worked tirelessly to make sure that the ship was in excellent condition and that the guests were comfortable. The crew is a wonderful mix of many nationalities, all very polite and very well-trained, with the possible exception of a few of the guest relations staff. One fellow on the guest relations staff set a great example (he helped me on this and on a previous RCI cruise). Poor Julie Sherrington, their director and a lovely lady, will have a hard time trying to teach some of the others how to interact with guests in a cordial and helpful manner.Those few lemons in guest relations were the only sour note on our cruise, and I hope I have the chance to do another crossing with RCI. It is a wonderful experience.PORTS OF CALL: St. Thomas was dropped from our itinerary (no loss) so that Tenerife in the Canary Islands could be added on the other end (a delight).ST. MAARTEN: Famous for being split in half between the Dutch and the French, St. Maarten is easy to enjoy. I much prefer the southern (Dutch) half because it has better beaches and a more relaxed atmosphere. From the cruise port it is a pleasant 15 minute walk downtown. There is a nice man-made beach with a beautiful promenade right in town, but I like to hop on a minibus and ride out to Mullens Bay Beach. One finds minibuses two blocks inland, with destinations listed on a sign in the windshield. The 20 minute ride is only $2 US each way and the scenery is beautiful. Mullens is straight out of a travel poster -- white sand and crystalline blue water. Best of all, the northern half of the beach is almost always empty, since tourists congregate under umbrellas on the southern half. Trees provide shade, but there are no restrooms.From Mullens Beach it is an easy 10 minute walk back to Maho Beach at the end of the airport landing strip. Famous for the noise and jet blast of arriving and departing aircraft, Maho Beach is a thrilling way to spend an hour or two. The swimming is great and the bar next to the beach is full of congenial tourists and a few locals.To get back to the ship, simply walk back to the roundabout just above the beach and catch a minibus to town, leaving enough time for some shopping. On week-days the library, which is at the edge of town nearest the cruise port, usually offers free internet access. Your minibus driver can point it out to you.TENERIFE: The ship docks at Santa Cruz, which offers more than enough options to keep one busy for the day. If you want to see the mountains and parks (often clouded in), you will need a tour since public transportation does not serve them. For Puerto de la Cruz, a pleasant tourist town on the opposite (north) coast, walk through the cruise port to the main boulevard, take a local bus west to the bus terminal, then catch an express bus to Puerto de la Cruz (or any of several other options such a nearby La Laguna). Bus fares are about $2-3 US each wayFor La Laguna, the historic center of which is a UNESCO world heritage site, you also have the option of taking the modern light rail, which travels parallel to the waterfront a block or two inland (ask for directions to the nearest stop). The light rail is a little slower than the bus, but it goes all the way to the center of La Laguna, which is a bonus.In Santa Cruz (the port) itself there are several nice options. Near the bus terminal at the west end of town is the Calatrava-designed auditorium, which is an architectural delight. On the way there or back are a nice open air market, a fantastic Herzog and de Meuron-designed new library (with free internet access), a new modern art museum (in the same building as the library), a pleasant but not exciting anthropology and natural history museum, and an attractive plaza several minutes from the cruise dock. I believe the plaza offers hop-on hop-off tour buses, and I assume that they also stop close to the port on cruise days.LISBON: All of Portugal is a joy for travelers, and Lisbon is a gem. Yes, some parts are a diamond in the rough, but with a good guide book (I strongly recommend the Rick Steves series) you can enjoy several days here. Hotels are very reasonably priced in Portugal, including Lisbon (check the internet search engines, which can be much cheaper than the hotel websites).After our cruise I spent several weeks traveling through Portugal (Lisbon, Sintra, Coimbra, and Porto); northern Spain (Santiago de Compostela and Madrid); and Ireland (Dublin and surroundings) before returning home.In this case Choiceair, RCIs airfare option, did not offer very good prices, so I booked a one way return via Aer Lingus, with a free stopover in Dublin.IN SUMMARY: This is a delightful itinerary on a beautiful ship with an excellent crew. What more could one want? Read Less
Sail Date April 2013
Brilliance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 3.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 3.0 4.1
Shore Excursion 4.0 3.8
Enrichment 3.5 3.4
Service 4.0 4.3
Value For Money 4.5 3.8
Rates 4.0 4.0

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