36 San Juan Royal Caribbean Adventure of the Seas Cruise Reviews

Embarkation and disembarkation went well. The ship definitely needs to be updated. Cabins look so outdated. This ship should not be rated as 4.5 stars. The most disturbing thing is that staff was very unhappy and not trying to please ... Read More
Embarkation and disembarkation went well. The ship definitely needs to be updated. Cabins look so outdated. This ship should not be rated as 4.5 stars. The most disturbing thing is that staff was very unhappy and not trying to please customers at all. This made my experience with RCL Adventures of the Sea very bad. I knew that their job is hard, working non-stop 11 hours a day and 7 days a week. However, they chose to work in a entertaining industry, they have to be positive and make people feel welcome and happy. I did not feel welcomed and happy to be on this ship. In addition, entertaining was as bland as the food in the buffet. Furthermore, my stomach could not handle their food despite of my world travelling experience and globally trying different food . I felt bloated and burped out the greasiness of the food everyday . Pasta and spaghetti were left on the warmer for so long that it felt like baby food, melting in your mouth and not "al dente" at all. In addition, cruisers use serving utensils and threw them back on the food with the dirty handles. I was very worried at this sight and luckily that there was nothing happened this time on the ship. Adding to the insult, dishes were not cleaned properly; stains and left over food were visible from the "clean" dishes and cups. It was not hygienic at all. Food in the dining is much better. However, I could not contact reservation in order to book for my time of choice unless I wanted to eat dinner at 9pm???. I saw a cleaning staff who was on the phone non stop. I meant non-stop every day. I do not think that I want to sail again with RCL again. Read Less
Sail Date March 2018
Chose this cruise with ten family members because it went to the most island ports with an exceptional ship. Huge TV that could have been exceptional, but was not used for music video (stupid human video instead). No "Bon ... Read More
Chose this cruise with ten family members because it went to the most island ports with an exceptional ship. Huge TV that could have been exceptional, but was not used for music video (stupid human video instead). No "Bon Voyage". Announcements were not in English that you could understand. Service staff were exceptional. Best ever. Soft drinks sometimes tasted like pool water. Room bathrooms were exceptional: Well lit, shower was high flow high pressure, new facilities. Very good. Bed was very comfortable, rooms temperature controls worked very well. Beautiful dining room, 3 stories. Chef table. Food was very good, better than last year. Better beef (prime rib, steak, lobster). Breakfast had cook making fresh omelettes. Easy over eggs made to order, HOT and delicious. Great variety. "Security" was not friendly and acted like TSA agents. Very discomforting and uninviting. Did not make me feel more safe, just rood. Ship was clean and very well maintained. Read Less
Sail Date February 2018
We had heard about RCCL and decided to try them. Very disappointed in EVERYTHING. Food was sub par, service extremely poor, friendliness of the crew and service staff. The dining room was a complete nightmare regarding food and service. ... Read More
We had heard about RCCL and decided to try them. Very disappointed in EVERYTHING. Food was sub par, service extremely poor, friendliness of the crew and service staff. The dining room was a complete nightmare regarding food and service. Windjammer poor service, dishes sat on tables for 15 minutes and only removed when we called attention to the manager. I have been involved with McDonalds Restaurants for over 30 years and sent a letter to the president regarding Quality, Service, and Cleanliness and was given the "royal" brush off. My concerns were from an industry standpoint and it seemed like they really didn't care. The entertainment was awful and what little shows they had overlapped one another. It all seemed like a sideshow of numerous inane acts. We have cruised on other lines. We are not new to cruises. We were offered 20% off next cruise. Hardly warranting another trial. Read Less
Sail Date February 2018
Our stateroom toilet did not work for 4 days. Had to go down 2 floors to use the public restroom. Our stateroom phone did not work for 4 days. Glad we didn't have an emergency!! Extremely poor customer service from gentleman at desk ... Read More
Our stateroom toilet did not work for 4 days. Had to go down 2 floors to use the public restroom. Our stateroom phone did not work for 4 days. Glad we didn't have an emergency!! Extremely poor customer service from gentleman at desk regarding these issues. 150 words would not be enough to describe my dissatisfaction with how these issues were addressed, not to mention the poor quality of cleaning of our room.(and only 2 towel animals, which I line up on every cruise I am on and take a picture of them all on the last day. This is a petty thing I know but still worth mentioning) This ship is in need to attention. She is tired looking. She also needs more staffing to attend to the needs of her passengers and also the needs of her public areas. The women's restroom but the pool deck was especially horrible. On a positive note I enjoyed the entertainment provided on the ship. The cruise director was wonderful. The meals were very good and the main dining attendants were excellent. This is not my first cruise and I have cruised on Royal Caribbean before as well. I have always been very happy with our rooms, the service and the ships. Read Less
Sail Date February 2018
We booked this cruise because we loved Royal Caribbean and all of our previous 5 cruises with them. This particular cruise was disappointing, to put it politely. Fellow cruisers were rude, obnoxious and, at times, out of control. Seasoned ... Read More
We booked this cruise because we loved Royal Caribbean and all of our previous 5 cruises with them. This particular cruise was disappointing, to put it politely. Fellow cruisers were rude, obnoxious and, at times, out of control. Seasoned cruisers at our dining table made these same observations and, were discussing other cruise lines for their future cruise experiences. Entertainment was subpar from the “magician to the Beatles.” After the first two days of this cruise, we chose to eat only in the main dining room as the Windjammer was full of the same rude behavior that was exhibited throughout this ship, from the guest hallways to the main pool area. Take my advice and pick another cruise line and a much different port to depart. We enjoyed our cabin steward and our dinner waitress. The bartender in the adult only pool area was also exceptional. We chose to do no shore excursions and chose to stay on the ship and enjoy it while other guests disembarked. That was the best part of our day. Read Less
Sail Date October 2017
I always read bad reviews thinking that that person must always be angry or hard to please and I truly never thought I would ever have to write one. Unfortunately, the ship and level of service were just in too bad of condition to not ... Read More
I always read bad reviews thinking that that person must always be angry or hard to please and I truly never thought I would ever have to write one. Unfortunately, the ship and level of service were just in too bad of condition to not speak up. Below are some selected items I wanted to review: Overall cleanliness of the ship was poor. Furniture was very worn and the carpet has possibly never been changed. Almost every window was dirty. It might sound petty, but these are the kinds of things that make you feel like you are on a B class ship. Service was definitely lacking. Snail pace dining room service for breakfast and dinner. Most crew were seemingly not happy or interested in being there. I'm sure that many of the crew were fantastic, but I can only speak to the ones I came in contact with. Several bartenders were great especially in the Schooner bar and off the Promenade. Bussers in the Windjammer were very nice as well. Our floor (8th) and stateroom smelled like a gym locker room and our stateroom attendant only did the bare minimum in cleaning and communicating. Blood stains on sheets and pillow cases, tears in the bed sheets, wet bed sheets (no luck with sheets as you can tell) mold in the shower, tea colored hot water from sink just to list a few instances of the quality of stateroom. I purchased the romance package (champagne, chocolate covered strawberries, rose petals and a card) which was supposed to be in the room before we arrived as a surprise for my wife, but instead there was a note stating they could not satisfy the order because they were out of roses and wanted to know if I still wanted the romance package. My wife read the note and therefore surprise was blown. Just make a decision and deliver the champagne and chocolate covered strawberries! Dining room had poor service and seemed a bit chaotic. My wife would order dishes marked gluten-free only to be told thirty minutes later they were not gluten-free. This happened the first half of the trip until we started eating in the Windjammer. The dinning room food was good, but the Windjammer was actually better. We were pleasantly surprised by the Windjammer all week for breakfast, lunch and dinner and did not have to worry about the slow service. Giovanni's table was outstanding and gets high marks for food and service. Entertainment was lacking, but that doesn't weigh too heavily in our review. Schooner bar had the best entertainment of the trip. Piano player, instrumental guitar, trivia, etc. Ports of call are a mixed bag. Reviews as follows: St. Kitts - $60 round trip cab ride for two to an OK beach. Relaxing, but not much going on there. Antigua - we did the catamaran and Lobster lunch which is a must! Excellent excursion. Martinique - nothing much to do within close proximity to the ship. Wouldn't recommend getting off the ship. St. Lucia - COSOL tours excursion was wonderful. It's a full day but you get to see all of this beautiful island and are well fed and liquored up with rum punch. Highly recommended. Barbados - Beach hop Island style was very nice. I recommend that excursion or just driving over to Carlisle Bay for the whole day. You can't go wrong with a Barbados beach and the locals are super friendly. Most the ports were stellar which really made the trip. I just feel like Royal Caribbean pairs this ship with great ports to offset the poor conditions. I highly recommend Antigua, St. Lucia and Barbados, but can't recommend you get there on this ship. Read Less
Sail Date October 2017
Because after several times cruising in the Caribbean we had not visited these islands in the Southern Caribbean. Also we were on a cruise in June 2017, with Royal Caribbean in Alaska, and booked this cruise. The cruise was scheduled to ... Read More
Because after several times cruising in the Caribbean we had not visited these islands in the Southern Caribbean. Also we were on a cruise in June 2017, with Royal Caribbean in Alaska, and booked this cruise. The cruise was scheduled to depart from Puerto Rico on the 16th of September. Days before the hurricane IRMA brushed Puerto Rico. We could see by the weather forecasts that Maria was forming in the Atlantic. We asked Royal Caribbean if we could cancel. The answer was NO. IRMA hit ST. Martin. That port was than taken off the cruise ports itinerary. I understand that decision. So now we are on the cruise and heading straight towards Hurricane Maria. Most passengers are concerned. Not a very good way to spend a vacation. The Captain was great in letting the passengers know of the situation. But that caused more anxiety with passengers. Now we are told that we we be arriving at St, Kitts, but only for fuel and supplies. We can't get off the ship and must leave in just 4 hours to race away from the hurricane. Full day and a half no sailing to Aruba and BonAire. 800 miles out of our way. Next day sailing until 3pm. Arrive at Aruba and now will stay overnight. No excursions planned or researched by us, so not really enjoyable as planned and paid for a different trip. Leave for Bonaire and start to hear about the damage from Hurricane Maria in Puerto Rico (this is the port we are suppose to return to on Saturday). We are now told that we will not be able to return to Puerto Rico and must dock in Florida. All travel plans such as airfare, car rentals, hotel reservations etc. must be changed. Also we will have to be on the cruise for an extra day. I have been on 13 cruises and this was the worst by far. Royal Caribbean will not refund or compensate for any of the cruise. I understand that it was not RCI's fault but it was also not our fault. We should share in the financial loss. Read Less
Sail Date September 2017
Some way we did not go to any of the ports on our schedule, because of Hurricane Maria. We paid for 6 we got 3. The real problem is that there were no options presented. Some of the wait staff were so busy having fun they ignored the ... Read More
Some way we did not go to any of the ports on our schedule, because of Hurricane Maria. We paid for 6 we got 3. The real problem is that there were no options presented. Some of the wait staff were so busy having fun they ignored the guests. (Most were nice, friendly and accommodating though) The Flowrider was the best part of the experience. Alexandra and Levi and the rest of the team Scott, Joao the Ukranian and Romanian were delightful. These guys were patient. They worked with each person individually. The entire line was also encouraging to people participating on the thing. I'm surprised more people did not take advantage. Don't cruise with 3 with a balcony. The 3rd bed is hard as a rock. You'll have back problems. The shower head was great though. The shower is a bit tiny. As far as the food goes it's okay. But the best night was Caribbean night with oxtails, jerk chicken, peas and rice. Read Less
Sail Date September 2017
This was my "BIG 60" birthday cruise and honestly I thought that it would have been cancelled due to "foreseen" bad weather conditions. I picked this particular cruise because 1) I would be on the ship on my ... Read More
This was my "BIG 60" birthday cruise and honestly I thought that it would have been cancelled due to "foreseen" bad weather conditions. I picked this particular cruise because 1) I would be on the ship on my birthday 2) I don't like being on the water constantly (port stops are very important to me) 3) I have always preferred Royal Caribbean cruises until now. The food was excellent, activities weren't much, service was patronizing, some people you could tell were just going-through-the-motions, my cabin was average, I got locked out and waited nearly 1/2 hour to be let in, entertainment was wavering, some funny comedians caught my attention, but that was about it. I was thoroughly disgusted and disappointed.#stillam The cruise was not cancelled even though they knew the storm was coming and we were on the water quite a bit. I did not see any of the ports I chose, and I had to pay a WHOLE lot of money for this cruise trying to make it special for my birthday. DIDN'T HAPPEN!!! Other than Christmas, this is the only other time I celebrate big! So I REALLY needed it to be special...DIDN'T HAPPEN!!! I haven't heard a word back for the Cruise line although I have been sending emails and trying to contact them. My cruise was in September 2017, It's now February 2018. Shame on ya'll treating people this way. You could at lease respond!! Totally disgusted and disappointed Read Less
Sail Date September 2017
Sorry but no....the guests did NOT all agree. We had no choice but to go - Largely a "plug" for Royal and a complete write off. They had other ships from those cancelled cruises that could have come and taken an entire boat full ... Read More
Sorry but no....the guests did NOT all agree. We had no choice but to go - Largely a "plug" for Royal and a complete write off. They had other ships from those cancelled cruises that could have come and taken an entire boat full of people. The supply they dropped was a JOKE. Our itinerary was changed before cruising to an overnight in Aruba, no St. Maartin. Ok, not a problem and we scheduled things to do that night and an excursion on the second Aruba day. We were checked in, on board, when the captain said there's a "slight" change. Going to St. Maartin, not spending the night in Aruba and Bonaire is changed to the last day. THERE WAS NOTHING SLIGHT ABOUT THAT CHANGE AND NOT ACCEPTABLE AFTER I'M CHECKED IN. People all over were rushing to cancel/change plans and excursions. Dropping down to the carpet with credit cards in hand hoping to get phone connection. I will never sail with them again. One of the pools was broke for a day, elevator was broke, air system broke in the promenade, buffet was gross (and I'm NOT a picky eater) and a good portion shows visible rust. Today I called to ask if what Royal is doing about this problem. - Bottom line, I missed a day, in (or not in) St. Maartin. The lady answering left me believe she had NO CLUE what I was talking about and said there's nothing in the system for compensation. I've been on about 15 cruises and I WILL AVOID this line if I can. One last thing. There were places that were GROSS. I celebrated a 40th birthday, had a bottle of champagne and a cigar from Cuba. The smoking table where we sat was disgusting, ALL AROUND US. Bottles, butts, wrappers, glasses, etc. I NEVER would see that on Celebrity!! Read Less
Sail Date September 2017
We chose this cruise since we hear a lot of good things about this cruise line and their special program for children with Autism. We are impressed with the information in their website about this as we are traveling with our special needs ... Read More
We chose this cruise since we hear a lot of good things about this cruise line and their special program for children with Autism. We are impressed with the information in their website about this as we are traveling with our special needs son. We are excited that this cruise line will give our son the best cruise experience since the staff are trained in handling kids with Autism per their website advertisement - TOTALLY DISAPPOINTED! When we got to the ship, nobody knows about the program, even the supervisor. It was the Front Desk Manager who informed us that not all ships participate in the program. When we called customer service prior to sailing, we were informed otherwise. We were informed that there will be a special lane for us and that there will be a staff who will tour us around and tell us about the Autism Program that they have in the ship as well as special considerations with the Muster Drill. Toys specifically for the Autistic Kids as well as TV channel for them. This is was we were expecting but nothing of it exist when we got to the ship. The Guest Services Manager who called us after we left a message to RC's Facebook page informed us that somebody from concierge services will talk to us at the end of the cruise to guide us with the disembarkation process - NOBODY called us at the end of the cruise. We are very, very disappointed with our experience as well as how staff handled our issues. Dining room experience was not at par with other cruise lines. The service was not personal. We were not even addressed by our first name by our waiters. Food took long to be served and the dining experience will last for 1.5 to 2 hours! Entertainment was also not at par with other cruise lines that we experience. Will not cruise with RC again and will not recommend them at all. Read Less
Sail Date June 2017
I choose Royal Caribbean because i traveled before with them and the experience was excellent. The food quality and taste is really superior with a variety of foods from where to choose that includes low calories, vegetarian and kids menu. ... Read More
I choose Royal Caribbean because i traveled before with them and the experience was excellent. The food quality and taste is really superior with a variety of foods from where to choose that includes low calories, vegetarian and kids menu. The Ship has plenty of things to do for the youngest to the oldest, pools, slides, casino, night clubs, the stores and the shows... The library, arcade, movies on the giant screen near the pools. The solarium where you can get away and have some quiet time by the pool or just read a book or take a nap. There was something to do always. The people who works on this cruise are passionate with what they are doing and it shows on the treatment and service you get. The ship shows an excellent maintenance inside and outside, it looks clean and you always see someone making sure of it. While in the port you may see personal washing the windows and painting or repairing whatever needs some care. My experience in the embarkation and disembarkation process was a good one, it went smoothly and took no more than 30 minutes. I am planning to take another Cruise with my wife, my son and his wife and children and I will definitely choose Royal Caribbean again. Read Less
Sail Date June 2017
Cruise with singles group. Food quality is far worse than Dennys or Waffle House. Stop charging $8 for room service, Johnny Rockets should also be free, I though food was included in the basic fare. Well it isn't anymore! Wait times ... Read More
Cruise with singles group. Food quality is far worse than Dennys or Waffle House. Stop charging $8 for room service, Johnny Rockets should also be free, I though food was included in the basic fare. Well it isn't anymore! Wait times in main dining room over an hour and a half to get a dried out shoe leather steak. Worst ever! Scandaless! Check in (San Juan) horribly disorganized, huge lines, one after another. No idea which line to join, no idea where to drop luggage, people in lines very very unhappy. Terminal in San Juan is just a metal shed, how about a nicer building? Ship is very dated, built in the 90's and it shows. Does not come close to modern design. Get rid of this class! Build more Oasis class ships. RCCL used to be my favorite line, but you have fallen to last place now. Carnival is far better in every way. Read Less
Sail Date May 2017
Willi from philly in the main dinning room along with his additional staff was the only thing that made our trip worth wild. All the rest of the staff besides a handful of bartenders including marlin from the pool bar our stateroom ... Read More
Willi from philly in the main dinning room along with his additional staff was the only thing that made our trip worth wild. All the rest of the staff besides a handful of bartenders including marlin from the pool bar our stateroom arrendeent, flowrider and rock climbing personnel were rude short and unfriendly! The few mentioned above were the only ones who cared to talk to guest. With a party of 16 the first thing I did when we got on the ship at noon was go straight to the main pool and tip one of the servers 60$ and told him to please take care of us and we will continue to take care of him.. this particular server never returned and was rude and every day after that we saw him.. we cruise several times a year and this was my first experience on royal Caribbean and it was horrible... not to mention the only reason I booked this cruise along with 15 others was for st Lucia to hike the pitons and my son was planning on proposing on top which st Lucia was planned out and then the ship decides to inform us on a damn flyer that was handed out while boarding that st Lucia was no longer a stop... they never even had the Courtesy to verbally tell the guest of course no one in my group took this well because they all knew my sons plan. Him and his girl friend wanted to do this cruise so they could go back to st Lucia one more time for the climb it was absolutely beautiful their and we flew from FL to PR jut for st Lucia we could of easily taken a cruise out of FL if not for that... lastly due to everyone being pissed off we went to the pool started drinking and having fun now mind you our group all consisted of family including grandparents our group was in no way rude disrespectful or inappropriate yes we were drunk but it's a cruise and we all purchased the drink package so I think that's allowed but we were all standing and communicating without a problem the only person that was overly intoxicated was my sons girl friends grandmother who did not make it to the safety meeting due to being sick... security then decided to put a hold on my entire parties drink packages and would not let us have a drink or get off at the port until we had a "meeting" I just don't understand this no one was in danger or rude I have seen much more intoxicated people on a cruise. A handful of people were not even intoxicated they put the drunk people to sleep but yet you felt it was okay to decline their 363$ drink package! This is not to mention my shower backing up and flooding the bathroom every day and I requested it to be fixed every day and the day before the cruise is over it gets fixed, 2 month old milk in fridge/cooler, dirt in the bed and nasty room. Read Less
Sail Date May 2017
Passengers were the crew's number one priority. They were always pleasant and bent over backwards to please us. Rooms were clean, food was excellent, activities were wonderful. I was disappointed with the Love and Marriage show. ... Read More
Passengers were the crew's number one priority. They were always pleasant and bent over backwards to please us. Rooms were clean, food was excellent, activities were wonderful. I was disappointed with the Love and Marriage show. A couple people used very vulgar language and I hope no children were present. I realize Royal Caribbean had no control over what came out of their mouths but the people could have been briefed better prior to the show, letting them know this was a family show and no vulgar language should be used. This would not stop me from cruising with Royal Caribbean but it may deter me from attending that venue again. Also, I think you should put a clock in the Solarium pool area. Every time I wanted to know the time I had to walk over to the main pools deck. I also don't like the way you do bingo now. We played only one game "the letter T". It used to be we played many more games and had more chances to win. It was very unorganized and we got started very late. It was 4:45 and they were still selling cards. Read Less
Sail Date April 2017
Most unenjoyable cruise I have ever been on. The food was average except for the specialty restaurant which was what I remember as the quality on past cruises I have taken. Now however, it costs an additional $80.00 and the waiter expects ... Read More
Most unenjoyable cruise I have ever been on. The food was average except for the specialty restaurant which was what I remember as the quality on past cruises I have taken. Now however, it costs an additional $80.00 and the waiter expects an additional tip over and above the amount included in the std fare and in the the upgrade to specialty dining. The cabin furniture was the most uncomfortable I have ever experienced in any hotel or ship I can remember. At 5' 7" I could not even stretch out on the couch! The balcony furniture was extremely hard and difficult to sit/lie on! Requests to address remote control issues, coffee maker issues went unaddressed. We were provided bed sheets one evening with holes and stains on them. The arrival transfer to the ship required a walk of several hundred yards with baggage in tow, along with my walker and was difficult to navigate! Many staff, not all, were disinterested in offering any assistance to disabled guests. Dealing with rude customers while in a scooter was also an immense challenge. elevators that passed our floor empty were another mystery, while we waited minutes to go up or down. I have no option of using stairs! Changes were made to RCL policies after booking was made - room service charges. Beverage policies the most obnoxious I can imagine. Water at a cost of nearly $80 per case in the room is unconscionable. As a person requiring medication, and drinking from the in room water, it may have contributed to my illness on the last day of the cruise. The only saving grace was head waiter George! Not likely ever again with RCL! Read Less
Sail Date April 2017
We chose this cruise because of the cost. It was a good deal. Maybe that was our firs mistake. The embarkation was disorganized; you didn't know what line to stand in. Next, the Windajammer Buffet was terrible. Rice and beans, ... Read More
We chose this cruise because of the cost. It was a good deal. Maybe that was our firs mistake. The embarkation was disorganized; you didn't know what line to stand in. Next, the Windajammer Buffet was terrible. Rice and beans, hash, mashed potatoes were the first things that greeted you. Kids picking at the buffet, dropping food. As we walked down our corridor on the 7th floor, every single day there was maid carts in the way, discarded room service glasses and trays left for hours, vacuum cleaners in the aisle, even had to get out of the way of the staff vacuuming in front of the elevators. There was a bad smell in the corridors, couldn't identify it. This cruise was based out of Puerto Rico. We were told by other cruisers that residents of Puerto Rico got an insanely low cost to be on this cruise and we were definitely the minority. I believe the cuisine was catering to these folks. I will say, however, that Giovanni's Table was outstanding both nights we were there. Only good food on the cruise. Even the Dining Room food was sub par. Won't ever leave out of Puerto Rico again. Read Less
Sail Date December 2016
Well we just returned from our 9/10/16 departure from San Juan Royal Caribbean Adventure of the Seas cruise,,,it was the most disappointing cruise I've ever taken...until this cruise, we have ALWAYS bragged on Royal Caribbean, but no ... Read More
Well we just returned from our 9/10/16 departure from San Juan Royal Caribbean Adventure of the Seas cruise,,,it was the most disappointing cruise I've ever taken...until this cruise, we have ALWAYS bragged on Royal Caribbean, but no longer. Let me first say the food, dining staff and room attendants were great..other than that....where to start. Day 1: Our stateroom AC was not working and the safe would not unlock after securing all our valuables. Called immediately (about 2pm) and was told they would have tech come investigate the AC, but we would have to be in the room for security to come look at the safe..we unpacked, went to dinner and upon return (about 8:30pm) there was a note on the bed saying the flushed the ac and changed the filter, but it was still not working. We then called again to complain about the AC and told them we were ready to have security come and fix the safe. At this time I requested a room change and was told "we are full and have no available rooms". Well, security didn't show until 11:30pm, so we wasted our entire first night of activities and spending quality time with the 5 couple friends we were vacationing with. The next AC tech didn't show up until 2:30AM and was still unable to fix the issue. So now we are HOT, have not slept and have not enjoyed our first night of activities...HORRIBLE DAY 1. Day 2: I'm awakened by guest services calling to tell me they still have not rectified the AC issue....really?..the puddle of sweat on my sheets could have told you that..anyway, we left for the day and upon return from a day of play (about 4:30pm) was told we would now be moving to another stateroom. I asked, "why could we not move yesterday upon my initial request" and was told by guest services, "I don't have an answer for that"...now it it formal night, so we dressed and right after dinner left all the activities and photo opportunities to spend 2 hours moving to our new stateroom that was further from the elevator, away from our friends and honestly the room was a bit cooler but nothing like our friends in other rooms. So now evening 2 has been wasted with the move...oh and their idea of "we'll take care of the move for you" was a stateroom attendant who brought 1 rolling luggage cart and stood outside and put our bags on the cart...really??? Other issues: 1. the service in the bars was terrible, not enough staff, waiting sometimes more than 40 minutes before ever seeing a server and most of the bartenders we encountered were rude....I inquired with one about a cocktail made with watermelon and was abruptly told, "we don't do watermelon".... 2. was looking forward to seeing Jungle Book at poolside...spent time gathering towels, getting cocktails and the movie listed at poolside in the compass was Jungle Book, but in reality it was another movie and the Jungle Book was in the screening room. There was a typo in the compass. Well by time we turned in the towels and got to screening room we were 30 minutes late and could only stay for about 20 minutes because....wait for it.....THERE WAS NO AC IN THE SCREENING ROOM!!!!. I must say, we've been loyal to RC for years and have always boasted on how RC was "The Best", well needless to say, we were horribly disappointed and will be looking at other alternatives for our next cruise.... Oh and the resolution Guest Services initially offered was a 50.00 room credit for our inconvenience. 50.00 for 2 nights of horror and lost fun...really? We finally agreed to their 35% discount on our next booked cruise, but honestly I feel they should have offered a monetary refund for the lost cruise...forget about future cruises....as we may NOT have a future with Royal Caribbean and neither will the scores of friends and family we generally sail with. Caution, if you are about to sail on the Adventure of the Seas, be warned, make sure your AC is running before you unpack and Good Luck...I hope your experience is better than ours. Read Less
Sail Date September 2016
The ship is worn and dated. Except for a couple of crew members the crew was under whelming and didn't care about the service they provided. I believe prepaid gratuities go a long ways in the drop off in service that we saw this ... Read More
The ship is worn and dated. Except for a couple of crew members the crew was under whelming and didn't care about the service they provided. I believe prepaid gratuities go a long ways in the drop off in service that we saw this cruise. RCCL no longer opens the dining room for lunch so you must go to the Windjammer cafe for lunch. The lunch menu was basically the same every day of the cruise and they continuously closed off large sections and ran out of food. This particularly happen just as people started returning from port. I had to eat gluten free and it took great effort to get gluten free bread or buns in the cafe. I often had to wait for more than 20 minutes to get it and then when I went to get items to make a sandwich or something the carved meats had run out. This ship has a nifty coffee bar/snack bar at the end of the promenade, but it was so over run with unruly teenagers it was virtually useless. We had the best head waiter and room steward of any cruise we have been on. The entertainment by the ships singers and dancers was far below what we have experienced on our other 13 cruises. There was virtually no Caribbean music played anywhere on the ship. There was no steel drum band at the pool. Mostly the only music at the pool was by a DJ and it was Rap or Disco and deafening loud. When the DJ wasn't at the pool or in late night clubs he was set up in the promenade and played the same type of music, but louder. You couldn't hear the person next to you talking even when 100 yards away. Musically the only saving grace on the ship was Bruno Aguilar in the piano bar and he was excellent. There were 2 comedians on the cruise and both were pretty vulgar even at the family entertainment time. I can't imagine what the late night adult show was like. Of course attendance at these events is optional and we chose not to attend. Musically the only saving grace on the ship was Bruno Aguilar in the piano bar and he was excellent. This cruise offered almost no enrichment activities such as classes. They offered an adult only napkin folding demonstration/class but it was so over run with 5-8 year old children that we could not participate. It was done on top of the piano in the piano bar. The crew should have advised the parents that this was an adult only class. From what the crew told us, there were about 400 more kids on this ship than usual and they were extremely loud, rude, and out of control. The parents wouldn't control them and the crew was afraid to say anything to them for fear of offending a parent. It was a safety issue as they would run and bump into people, Several times I was almost knocked down. I love kids, I have my own, but something needs to be done or someone is going to get hurt. We learned our lesson, no more late July or early August cruises out of San Juan. I am not sure we will cruise with RCCL again. We paid a lot of money for horrible cruise. We had been on RCCL ships about 6 times, Celebrity 6 times, Princess 1 time, and Carnival once and this wasa the worst experience we have ever had. We'll have to go back to Celebrity which is our favorite even though they are owned by RCCL. Read Less
Sail Date July 2016
The ports were the reason we chose this cruise. But that is the only thing that was worth the trip. Customer service is NON EXISTENT. Never have I been more disappointed in the service at every single level of this ship. It started ... Read More
The ports were the reason we chose this cruise. But that is the only thing that was worth the trip. Customer service is NON EXISTENT. Never have I been more disappointed in the service at every single level of this ship. It started with no help with your luggage when checking in. Lazy lazy people all around with their hands in the their pockets. Now that the majority of people get the drink packages, they no longer have staff to serve you drinks. Congratulations, you pay 100% up front with tip and now you get SELF SERVICE. And you will wait a long time at the bar for the 1 bartender to make your drink. They are making a killing and the customer is getting screwed. Every single day the buffet for breakfast and lunch was EXACTLY the same. Exactly the same. And it was not good. Hamburger, hot dog, sad pizza and tacos. The deserts were something you could expect to see on a hospital tray. We went to one show, the adult comedian. He was crude and told jokes we all already knew. The beds were hard as rocks and I stayed in a Grand Suite. So I expected to have a better experience. I can tell you what I would do if you are thinking of going on this cruise. Fly to the port you most want to see. Skip the bad food, the miserable boat drill, the lazy staff, and the 28 inch single bed for a luxurious bed that you can get in a good hotel on the beach. Aruba and Curaçao have an EDUCATED and smart tourist positive group of taxi and excursion directors. I will go back to Aruba. No more cruises for me. Read Less
Sail Date June 2016
Booking agent Dorothy on RC site lied at time of booking seven months ago. Thirteen in our group. We're told would get all adjoining rooms on balcony with all partitions open for us. WRONG. Not allowed. Maid told us to go get a ... Read More
Booking agent Dorothy on RC site lied at time of booking seven months ago. Thirteen in our group. We're told would get all adjoining rooms on balcony with all partitions open for us. WRONG. Not allowed. Maid told us to go get a Phillips screwdriver and take them off ourselves. We didn't. We were told anytime dining..WRONG. Forced to 8:30 eating with two children. Toilet broken..fixed after seven hours .internet SLOW for $60.00 special last three days...only worked two days and s-l-o-w. Wheel chair accessible terrible for one member. Debarkinga joke. Wheel chair member sent to dark bar on forth floor. Oops, RC meant Imperial Room on five. Booked tour of San Juan for 7:30 debarking day. Wheel chair people not on duty until 8:00 am. Two people on duty at Service Desk to handle problems that morning. Last count, twenty five people in line with problems. Won't go into salad dumped on back of member in dining area. Slot machines all broke at 5:30 pm on day at sea...many cruisers had to get dressed up for fancy night. Drinks 12.00, Soda 4.00, nothing free...nickel and dimed to death. Was offered a bottle of wine for compensation. Told them what to do with it. Web site terrible and everyone lies just to get you on the ship..we thirteen we never go RC again. This was our eight cruise for all of us so we weren't rookies. Food small portions and anything chicken very dry. Read Less
Sail Date March 2016
We cruised on the Adventure of the seas in Feb 2016 and I was disappointed in many ways. First the ship was run down. The room was a sunset veranda but there was no view. We were told the view was partially obstructed. In reality it ... Read More
We cruised on the Adventure of the seas in Feb 2016 and I was disappointed in many ways. First the ship was run down. The room was a sunset veranda but there was no view. We were told the view was partially obstructed. In reality it was totally obstructed. We booked a shore excursion that through the cruise line and they claimed we would see the oldest working rum distillery in the Caribbean. The distillery was not working and was simply a junk yard. We complained about the excursion and asked for a refund but they were not receptive to a refund. After a couple days they did agree to a 50% rebate. They did not review the excursion prior to selling it. They should not have charged us. Royal changed the gratuity policy since our last cruise with royal in 2012 and add them to your stateroom bill. No one told us about this even when we asked about paying the gratuities. So we paid gratuities and after leaving the ship found our stateroom account was also charged. I called Royal and they refused to make any refund on the doubled gratuities. Although I have felt Royal had the nicest ships, good service and good food in the past I don't believe I will sail with them again. We have sailed 5 times with Royal 2 time with their sister line Celebrity and 2 times with Princess. Princes told us the gratuities would be added to our account Royal never did. This was the worst cruise experience I have had. Read Less
Sail Date February 2016
It has been 9 years since we used RCCL and the changes have been significant. No more: ice in room (unless you ask), no more towel animals (only 3x per cruise) only one steward per room (no assistant), lower quality and choices of food, ... Read More
It has been 9 years since we used RCCL and the changes have been significant. No more: ice in room (unless you ask), no more towel animals (only 3x per cruise) only one steward per room (no assistant), lower quality and choices of food, charges for nearly everything, rooms smelly and unclean and dinner dress code non-existent. Adventure of the Seas is for young drinkers and was poorly designed. Dining room in the middle of the ship. Elevators only forward and center making it a hike if your stateroom was towards the aft. RCCL compares to Carnival and certainly NOT to Holland America. We received NO help on getting boarding passes for return home and we would HAVE to purchase a minimum of one days internet ($9.95) to do that The future cruise director refused to help me and I am 70% blind. Only saving point was the Irish Pub on board but they only had one draft beer because they couldn't get their other beer taps fixed. The dinner servers were great as were the bartenders at the "Duck & Dog". Otherwise it was poor example of what RCCL used to be. We will not use again. They overdid their cost cutting. WE would rather pay a bit more and get more of what a cruise line should be. Shore excursions are way overpriced and there was a very limited choice. Much better deals at the end of the docking pier. Read Less
Sail Date August 2015
Over the years we have completed over 60 cruises on different cruise lines. We recently completed our third cruise on Royal Caribbean. We sailed on the Adventure of the Seas out of San Juan Puerto Rico. This was the worst cruise we have ... Read More
Over the years we have completed over 60 cruises on different cruise lines. We recently completed our third cruise on Royal Caribbean. We sailed on the Adventure of the Seas out of San Juan Puerto Rico. This was the worst cruise we have ever taken and positively the last on Royal Caribbean. We hadn't sailed on Royal for a few years and decided to given them another try after some disappointing cruises thinking they may have improved. The ship is old and it looks old. It reminds me of visiting a budget hotel that time forgot. The food at every meal was served cold, dried out and tasteless. The menu was uncreative. The entrees were the size of appetizers. [Example: Four small dumplings; pear and arugula salad or a strip of beef on top of cold salad in a soup bowl were entree.) Desserts had no taste. Giovanni’s, the only specialty restaurant on this ship, with a charge $25pp was no better than the MDR. The center of the ship is called the Royal Promenade. In the evening this area becomes clogged with entertainment, store tables, café’s, bars and people. It is almost impossible (and hazardous) to use the promenade to get to the other end of the ship. I do have say the crew is very friendly and will go out of their way for guests. But I have never had so many crew members asking to write reference cards for them. Read Less
Sail Date June 2015
I want to start off by saying that the ports were all wonderful (RC had nothing to do with that other than getting us to each port). Our room was spacious and clean, but dated 1672. The TV choices were poor unless you wanted to PAY for ... Read More
I want to start off by saying that the ports were all wonderful (RC had nothing to do with that other than getting us to each port). Our room was spacious and clean, but dated 1672. The TV choices were poor unless you wanted to PAY for premium movies. I purchased the UP (ultimate package) and always ended up waiting 20 minutes or more to get a drink. The bar menu was the same at all bars except the Champaign Bar. So when ordering outside of the Champaign bar, they didn't have or know how to make the drink. So, it was a very boring drink menu. Not worth the money. Plus, they up charged you for certain drinks even though you had that highest paid drink package. RC is really good at up charging. And, to boot, they scanned your card and printed out a receipt for you to sign hoping for an additional tip. That was very annoying. As if you didn't pay enough!! And if you didn't tip, you got snubbed by the drink staff. The Children's play center (6-8) was garbage. It was un-organized and boring. There security was not up to standards as well. We are regulars on Princess Cruises, and RC is by no means even close to what Princess offers for the children at the play center. There children's pool slide was only open from 4-5. I mean, come on.....what was up with that. There itinerary for each day was pathetic for the kids. They also combined the 6-8 with the 9-11 as there were not enough kids on board for them to validate opening up each play center. That was not realistic for them to do such a thing. The food was awful! The sit down dinners were nasty and the buffet was the same every day. Breakfast, lunch and dinner. The 24 hr tiny, tiny, café was the grossest food you ever eat in your life. The pizza was worst then what you got in grade school cafeteria. The staff was very nice, but that couldn't make up for the lack of quality food. It was worse than disgusting. Thank god for the bread. That was the only good thing at dinner. And maybe the salad bar if you made it to the buffet. The desserts were boring and plain, yuck and yuck. Same every day, and gross. Nothing special. Room service's menu was gross. there is an up charge between 12-5 which is bull!! The only thing that was good was the coffee in the morning. O, and the bananas, yogurt and boxed cereal. There is no place to sit outside and eat unless you want to sit next to the smokers. Their salt water pool had so much chemicals that it literally burned peoples skin and eyes. Everyone who jumped in screamed "my eyes" from them burning out of their sockets. The Jacuzzi was OK even when 50 people tried to squeeze into one Jacuzzi. The entertainment was boring. We had 2 comedy nights, one singer, the RC dancers, and the Ice Skaters. The first comedy night was packed as there was nothing else going on. The second time was at midnight and there is nothing like having a midnight show and then having to get up for a beach excursion at 8AM the next day. The singer was good if you were in a nursing home as well as the RC dancers. The best was the Ice Skating show. During the day if you opted to stay on the ship, the only thing you had to look forward to was the same darn movie playing on the big screen over and over, day after day. Who ever planned out entertainment should look for a new job because this was the most boring cruise I have ever been on. Talk about cut-backs. The ultimate design of this ship compared to other ships I have been on was truly the worst. It was not a "friendly" ship. It was quite boring, had lack of common areas to relax and had no WOW factor. RC also advertised on the Adventure of the Seas as having ROYAL BABIES, which they do not. They also do not have JADE restaurant and Johnny Rockets was greasy and gross and the 6 dollar charge is too much. It should be free considering their already lack of dinning choices. All and all, I could not recommend RC to anyone. Please, trust me, I Have been on celebrity and Princess and RC didn't even come close. They nickel and dime you. The food was terrible. The staff was always begging for a tip. The entertainment stunk. The pool was over chlorinated. The kids centers were awful. Their drink options were poor and lack of!! NEVER AGAIN RC. NEVER AGAIN!!! I will stick with Princess or Celebrity. Read Less
Sail Date February 2015
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

Find an Adventure of the Seas Cruise

Easily compare prices from multiple sites with one click