Well we just returned from our 9/10/16 departure from San Juan Royal Caribbean Adventure of the Seas cruise,,,it was the most disappointing cruise I've ever taken...until this cruise, we have ALWAYS bragged on Royal Caribbean, but no ... Read More
Well we just returned from our 9/10/16 departure from San Juan Royal Caribbean Adventure of the Seas cruise,,,it was the most disappointing cruise I've ever taken...until this cruise, we have ALWAYS bragged on Royal Caribbean, but no longer. Let me first say the food, dining staff and room attendants were great..other than that....where to start.
Day 1: Our stateroom AC was not working and the safe would not unlock after securing all our valuables. Called immediately (about 2pm) and was told they would have tech come investigate the AC, but we would have to be in the room for security to come look at the safe..we unpacked, went to dinner and upon return (about 8:30pm) there was a note on the bed saying the flushed the ac and changed the filter, but it was still not working. We then called again to complain about the AC and told them we were ready to have security come and fix the safe. At this time I requested a room change and was told "we are full and have no available rooms". Well, security didn't show until 11:30pm, so we wasted our entire first night of activities and spending quality time with the 5 couple friends we were vacationing with. The next AC tech didn't show up until 2:30AM and was still unable to fix the issue. So now we are HOT, have not slept and have not enjoyed our first night of activities...HORRIBLE DAY 1.
Day 2: I'm awakened by guest services calling to tell me they still have not rectified the AC issue....really?..the puddle of sweat on my sheets could have told you that..anyway, we left for the day and upon return from a day of play (about 4:30pm) was told we would now be moving to another stateroom. I asked, "why could we not move yesterday upon my initial request" and was told by guest services, "I don't have an answer for that"...now it it formal night, so we dressed and right after dinner left all the activities and photo opportunities to spend 2 hours moving to our new stateroom that was further from the elevator, away from our friends and honestly the room was a bit cooler but nothing like our friends in other rooms. So now evening 2 has been wasted with the move...oh and their idea of "we'll take care of the move for you" was a stateroom attendant who brought 1 rolling luggage cart and stood outside and put our bags on the cart...really???
1. the service in the bars was terrible, not enough staff, waiting sometimes more than 40 minutes before ever seeing a server and most of the bartenders we encountered were rude....I inquired with one about a cocktail made with watermelon and was abruptly told, "we don't do watermelon"....
2. was looking forward to seeing Jungle Book at poolside...spent time gathering towels, getting cocktails and the movie listed at poolside in the compass was Jungle Book, but in reality it was another movie and the Jungle Book was in the screening room. There was a typo in the compass. Well by time we turned in the towels and got to screening room we were 30 minutes late and could only stay for about 20 minutes because....wait for it.....THERE WAS NO AC IN THE SCREENING ROOM!!!!.
I must say, we've been loyal to RC for years and have always boasted on how RC was "The Best", well needless to say, we were horribly disappointed and will be looking at other alternatives for our next cruise....
Oh and the resolution Guest Services initially offered was a 50.00 room credit for our inconvenience. 50.00 for 2 nights of horror and lost fun...really? We finally agreed to their 35% discount on our next booked cruise, but honestly I feel they should have offered a monetary refund for the lost cruise...forget about future cruises....as we may NOT have a future with Royal Caribbean and neither will the scores of friends and family we generally sail with.
Caution, if you are about to sail on the Adventure of the Seas, be warned, make sure your AC is running before you unpack and Good Luck...I hope your experience is better than ours. Read Less