1,610 San Juan Royal Caribbean Adventure of the Seas Cruise Reviews

We went on this cruise 2 years ago and had a wonderful magical Christmas experience. Not so this year. Very little traditional Christmas music playing, obnoxious cruise director, loud parties and events, stressed out staff members and ... Read More
We went on this cruise 2 years ago and had a wonderful magical Christmas experience. Not so this year. Very little traditional Christmas music playing, obnoxious cruise director, loud parties and events, stressed out staff members and much more. It felt like the cruise had evolved into the younger crowd party boat and very few middle to upper-age guests were fitting in, or even wanting too. We sure didn't. Several of our excursions also had the same raucous environment, including loud rap music, silly and stupid antics from excursion staff and cheap lunches and poor quality drinks for the price we paid. The ship did not have the attention to detail that we remembered 2 years ago. For an example, we loved the snow flakes falling in all the marquee signs in 2015. Also there were more elaborate decorations and all the lights working. Not on this year cruise. Overall disappointed. Read Less
Sail Date December 2017
This was our 3rd sailing on the Adventure of the Seas and it was the least impressive, from the standpoint of the condition of our cabin and of more than a few of the public spaces on board the ship. Oddly enough, it was also one of the ... Read More
This was our 3rd sailing on the Adventure of the Seas and it was the least impressive, from the standpoint of the condition of our cabin and of more than a few of the public spaces on board the ship. Oddly enough, it was also one of the best in terms of cordiality, friendliness and great service provided by various crew members. It was stated by some crew members that this particular sailing was a sell out, so that meant roughly 3,800+ passengers on board and at various times, it felt that all of them were in the same place that we were. This is likely our last sailing on board the Adventure as we were told that beginning next year, the ship will be moving its home port away from San Juan and will be splitting its time between Cape Liberty and Miami. The Freedom of the Seas will take the Adventure's place in San Juan. From what we observed firsthand, the ship is well overdue for general maintenance and refurbishment of many items scattered in various places all over the ship. So many of the furnishings in bars and restaurants were wobbly, rickety, dilapidated and just worn out. Many elevators with missing floor call buttons or with the lights for the floor call buttons being burned out. Many public men's restrooms had urinals and stalls which were out of service for the entire sailing time. Some handicapped automatic doors were not functional. A number of casino slots games were out of service for the entire sailing. Burned out or flickering lights inside of the Sapphire dining room, the Windjammer buffet and down stateroom hallways. Many of the staff members in the Windjammer, Sapphire dining room, Promenade Cafe, Schooner Bar, Duck & Dog Bar and Bolero's were delightful to interact with and provided excellent repeat service with enthusiasm and friendliness. We made sure to sit in the same sections and patronize those same venues, repeatedly, and tipped above and beyond the standard guidelines for those particular crew members. The best part of the sailing were the excursions that we were booked on for each day, with the only exception being for Martinique, which was substituted in place of St. Maarten. Money for our booked excursion in St. Maarten was refunded to our credit card. Our post cruise excursion to the Bacardi Rum facility, for Saturday 12/23, was cancelled and no one was aware of this. Someone at Royal Caribbean or at Bacardi dropped the ball in communicating this bit of news, so that our tour group only found this out after our bus pulled up to the front entrance and an employee told us that the facility had been rented out for that weekend for a private holiday function. Royal Caribbean has promised full refunds for the price of that tour. The quality of the food in the Windjammer was roughly the same as it has been on other RC ships.....unexciting and somewhat devoid of flavor or spiciness, but reliably edible, filling and certainly plentiful. The quality of the food in the Sapphire dining room has suffered a bit with blandness seeming to be the rule of the day. The food is colorful, attractively presented, but lacks taste for some items. We did not do much with events and gatherings that were scheduled from 9:00 PM and onward as we turned in to get a good night of sleep before getting up at 6:00 AM, having our first cup of coffee, going for breakfast and getting ourselves ready for a day of excursions, shopping and walking around. Read Less
Sail Date December 2017
I️ chose this cruise due to the itinerary, we saw an island everyday except 1 cruise day to get back to San Juan. We had 2 cabins with balcony’s. If you enjoy sitting in the morning or evening quietly and privately get a balcony. ... Read More
I️ chose this cruise due to the itinerary, we saw an island everyday except 1 cruise day to get back to San Juan. We had 2 cabins with balcony’s. If you enjoy sitting in the morning or evening quietly and privately get a balcony. They are not big, but have 2 comfortable chairs and a nice table between them. We could not take out the plastic divider between the balcony’s but could hear each other if we needed to say anything to our daughters sitting out on their balcony next door. We had a plastic wall on one side and a medal wall on the other. Our cabin on the 8th floor was on the even sided room numbers and we had a beautiful view every morning docking and seeing the islands from our room and balcony. The rooms were adequate with 2 singles for our girls and what seemed to be a king when the singles were together for our room. There was plenty of storage and a nice enough closet. We slid our suitcases under the bed and that was a def space saver. As far as dining, we had breakfast every day in the “Windjammer”. There was a very good selection of hot and cold foods. There is a Starbucks on board and since we had the deluxe beverage package (if you buy for a 21 year old in the room, both over 21 must have the same package) my daily coffee was included. The ships coffee was good as well. Dinner every evening was in the main dining room and the food was amazing as well as our waiter and his assistant. They were pleasant and made us feel so welcome nightly. Thank you to Arvhel and Xiaoyoung for a great week! We were not going to get the deluxe beverage package but ended up getting that as a Christmas gift to ourselves and we are so glad we did. Trust me you will not want to worry about the cost of things when you see the beautiful frozen drink special that change daily, the amount of bottled water you will want and cold drinks after a long day on an island. Truly makes vacation well...more vacation like. Our excursions included a day trip to Nevis (which was cancelled the night before). We wanted an excursion that first day so we picked up the “Fan Ta Sea catamaran tour” I️t was so much fun. Relaxing on the way out listening to music and enjoying the snorkeling...then the rum punch, beer and other non alcoholic drinks as well as delicious lunch were served and the day just got better by the moment. So glad the original excursion we booked was cancelled. My favorite excursion was an excursion found by my research (months of it) we used “COSOL tours” for Castries, St Lucia. Wow wow wow. Book it, you will see the island and have the best beach day, as well as the most amazing food. Our guide “yellow bird” is the owners brother. He was awesome. The tour van is air conditioned and well maintained. Before I️t was over we all said we are coming back and doing this tour again. That is how good I️t was. Read Less
Sail Date December 2017
We chose this cruise because we had sailed before on this ship and were somewhat familiar with its amenities and geography, and on that cruise 3 years ago, wanted and received the "Royal" impeccable cruise experience. Not this ... Read More
We chose this cruise because we had sailed before on this ship and were somewhat familiar with its amenities and geography, and on that cruise 3 years ago, wanted and received the "Royal" impeccable cruise experience. Not this time though......Main Dining room was a real disappointment in the service leg of the cruise. We ordered breakfast and the staff did not come back to the table for 40 minutes, the food arrived cold and requested items were not there. Condiments, such as ketchup and hot sauce were hard to get. The bar staff members get kudos for providing an over the top experience. We did not take any of the recommended excursions, but trusted the rated Trip advisors recommendations for each island, and they turned out to be great recommendations. I think the new staff members on this ship need more training. In order for the next guests to get the best experience that Royal Caribbean provides. We are repeat cruisers, and loyalists to the line. We would like to see this improved. We felt as if we were being driven to the fine dining restaurants, because that's where the best service was on the ship. Giovanni's is the best dining experience on this ship given our experience. I also think that the staff needs to know it is never appropriate to be rude to your guests, It is the reason we came to the ship...Pleasant, Impeccable Service, with a smile. No excuses Read Less
Sail Date December 2017
Good port destinations, had a great time on shore excursions and so much to see on board and at ports .. never a dull moment, entertainment artists were A grade, Cabin was cleaned 3 times a day, accommodating to customer needs with ... Read More
Good port destinations, had a great time on shore excursions and so much to see on board and at ports .. never a dull moment, entertainment artists were A grade, Cabin was cleaned 3 times a day, accommodating to customer needs with culinary choices, we were served Indian vegetarian food on demand at any time of the day (breakfast, lunch and dinner). Lots of attractions on board -flow rider, boogie board, mini golf, basket ball court, rock climbing, slides , so much to do for all ages. Service was awesome , from shore excursions teams to staff , promenade, room service. Dining is a huge 3 floored Sapphire dining room .. and each room is assigned a head waiter , assistant and supervising managers who cater to special dietary choices. The ports on the ship were awesome - St Kitts, St Johns, St. Lucia, Martinique (new port as St. Marteen was hit by hurricane) -loved the new port - Martinique is a unique not much explored island full of rain forests , coastal shore line, volcanic sand beaches, beautiful island, last but not the least , our new favorite is Barbados. We would definitely go back here .all the ports were tourist friendly and safe. Read Less
Sail Date December 2017
Affordable alternative to travel where You have almost everything at a arms length.. The ship is large with many theme restaurants, shops, pools,outdoor theater, sun decks, entertainment theaters, a casino and a lot of quiet places to ... Read More
Affordable alternative to travel where You have almost everything at a arms length.. The ship is large with many theme restaurants, shops, pools,outdoor theater, sun decks, entertainment theaters, a casino and a lot of quiet places to relax, lie down,read,game room,library just to mention a few. The cabin was excellent, the dining alternatives, at he formal dining room and the windjammer lounge offered a variety of food for all to chose. The daily entertainment and evening activities and service is very outstanding. There was a variety of port excursions.I chose to do local tourist on foot in the proximity of the ports visited. The maps provided by the cruise line were very good. Being a local of San Juan I found the embarkation facilities in San Juan very run down, neglected and dirty, I cannot say that of the islands visited. Overall our cabin attendant Ms Milagro Thyne room 9642 and head waiter at our table 422 Mr Michael Jackson and his attendant Muhammad were efficient and professional. The disembarkation facilities are rather small in San Juan compared to the amount of passengers it has to handle, the parking is inadequate and more coordination is needed by the tourism authorities to make this pleasant. Puerto Rico has to learn from islands such as Barbados, Martinica,St Lucia that with smaller ports handled things very smoothly. Read Less
Sail Date December 2017
Nice flight from PHL to SJU on a bright 40 degree day. Upon landing, the temperature was about 85 degrees, enough to make it feel like summer again. Taxi ride from the airport to La Concha Hotel was a flat $21 for two people. Downtown ... Read More
Nice flight from PHL to SJU on a bright 40 degree day. Upon landing, the temperature was about 85 degrees, enough to make it feel like summer again. Taxi ride from the airport to La Concha Hotel was a flat $21 for two people. Downtown San Juan looked pretty good and mostly unaffected by hurricane Maria. But, on the plane’s final approach, the homes we passed over mostly had blue plastic tarps for roofs. I’m afraid it will be years until most parts of this island are back to normal, if at all. Had a tasty Chinese meal for dinner at a place down the street from the hotel. They had pina coladas for $7.95 which were yummy. It was starting to get dark after we left so sat by the pool instead of dipping in the ocean. There were at least four places to buy spirits within three blocks from the hotel. You could tell who the cruisers were since folks buying two bottles of wine was a dead giveaway! Wine is also sold at the port, so you’re able to get your supply before going through security. Day 1: Saturday, Dec. 9, 2017- Embarkation Day Pan American Pier was just a short hop from downtown San Juan. Security and check in went rather fast after having to wait in a long line just to drop off your checked luggage. The whole process took about 25 minutes. One whole bank of elevators were being used to send the luggage to the upper decks so the elevators were kind of packed Muster drill took a good 45 minutes because some thought it a good idea to be “fashionably” late and a few absentees had to be rounded up. Aside from that, everything else went well. Dinner started at about 6:30 and the prime rib was yummy! Tomorrow(Sunday) will be the first formal night. One really nice thing about the interactive TV is that you can preview the menus from each of the dining venues. That’s something I really missed on the Vision and Rhapsody on my last two cruises. Peeking at your onboard account is another thing I’ve missed. Technology is great! Day 2: Dec. 10, 2017 Sunday – sea day Mostly just relaxed and soaked up the sun on the pool deck. There was a very active Zumba class going on that was full of energy. As those folks sweated, I sipped several pina coladas which worked out my elbow muscles. I didn’t get a drink package but they were only about $10 each plus 18% gratuity. Oh, my daughter sent me several emails of the snow from back home in PA. In return, I sent her a bunch a photos of people in the pools and the Adventure slicing through the warm, blue Caribbean! Day 3: Monday, Dec. 11. Curacao Spent the day at an all-inclusive resort, Sunscape. The ride there took only about 15 minutes. For the fee you pay you get unlimited drinks, food, beach chair, use of pools, and of course the beach. Although the property is absolutely beautiful, I got the feeling that the price was really on the high side. For example, Nachi Cocum, in Cozumel, is only half as much and you an equal amount of food, alcohol, etc. Despite that, I’d still go back again because the staff were great and always pleasant. Day 4: Tuesday, Dec. 12 Bonaire My very first time here so didn’t know quite what to expect. Decided to take a tour of the northern section of the island. It was $25/pp and took about two hours. Saw some of the best snorkeling/scuba diving spots in the world. The water was the clearest, bluest I’ve ever seen in all of my Caribbean travels! Aruba, Curacao, and Bonaire all have the same in common. Very dry, hardly any rain, and lots of cactus. If there were any palm trees, I didn’t see them. Also, I noticed that all the villages and small towns we passed through were very well kept and there were no signs of poverty. Our tour guide said there was practically zero crime and most places didn’t even have a need for police. A home close to the ocean is over a million dollars but inland is much more affordable. Who would want to live somewhere with no ocean view, though? The downtown shopping area and even port shopping areas were very laid back and low keyed. I really enjoyed this place! No one at all in your face trying to coerce you to buy trinkets and souvenirs, etc. Day 5 Wed, Dec. 13: Aruba Awoke around 7:30 AM to at the beautiful port of Aruba.I pre-purchased an all- inclusive day pass at the Barcelo Hotel. I am sure glad I did because this was one beautiful property! It was a short ride from the port and we got there around 10 AM. All the staff were very nice and made us feel welcomed, like well-known honored guests. Their swimming pool area was one of the nicest I’ve ever seen! Most of the shaded loungers, by the ocean, were taken but we were very happy next to a pool. The bar staff kept refilling our drinks and the included buffet had great and tasty selections. We got back to the ship at about 4:30 PM to shower and unwind. The bright sun seared us so am glad I took along a goodly amount of strong sunscreen. Still, I feel a bit burnt. The Cruise Compass noted that “All passengers had to be aboard by 10:30 PM.” That’s the latest return time I’ve ever experienced but guess it’s a very short hop to the final stop, Antigua. Day 6: Sea Day Dec. 14, 2017 Just kind of lazed around the ship and took it easy. Spent a bit of time in the Jacuzzi on the pool deck, read a bit, and not much else. It was like having a vacation from my vacation. Day 7: Antigua: Dec. 15, 2017 Where has this place been all my life? It was my first visit there and was very impressed. Due to the early 2:30 PM back on board time, couldn’t get too involved with much. We ended up going to Dickenson Beach which was just a short hop from the port. The same taxi driver that took us there returned at the prearranged time to pick us up for the trip back to the ship. This island has 365 beaches! I’ve got 364 to go! After dinner (I call it the Last Supper), we started packing up and, with sadness, put our checked luggage in the hallway. Day of Debarkation, Dec. 16 They called our luggage tag number at about 9:10 AM so off we went. All the elevators were totally backed going to the gangway on deck 1, so I had to lug two carry-on bags down two decks from deck 3 of the Sapphire Dining Room where we waited. Normally, this wouldn’t be a big deal but my knees aren’t what they used to be. Customs was chaotic! I managed to snag a porter which sped up the process quite a bit and we were in a taxi, headed to the airport, in no time. Boarding time for our flight was at 2:20 PM, so had about a two hour wait. Had I an earlier flight, there was a good chance I’d have missed it unless I did the self debarkation. At first I wasn’t going to write about this but feel it’s very important to mention. I have read numerous horror stories on various cruise sites/reviews about the behavior of the locals who sail from Puerto Rico. On day 1, I noticed that about 70% (just my estimate) of the passengers were locals. I thought to myself that this could quite possibly be “the cruise from hell.” I couldn’t have been more wrong. Everyone I met, or encountered, was super friendly, polite, happy, and outgoing. I saw not one example of jumping in line, poor elevator etiquette, or any other act of rude behavior I’ve read about in other’s reviews from past cruises. Actually, I felt that the locals turned a good cruise into a GREAT cruise! To sum up, I’d give this cruise an 11 out of 10! The absolute worst part of this cruise? Flying home after an extraordinary week of sun and fun! Funny, after reading this review I noticed there weren’t any cons about the ship itself. Well, there weren’t really any worth mentioning. Of course, nothing is every perfect. But, this was about as good as it gets! 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Sail Date December 2017
Just came back from AOS cruise. We picked this because of the ports of call. They did not disappoint as we have been to all before. I was disappointed in the staff, ship & food. This of course is just a personal opinion based on my ... Read More
Just came back from AOS cruise. We picked this because of the ports of call. They did not disappoint as we have been to all before. I was disappointed in the staff, ship & food. This of course is just a personal opinion based on my past experiences with other cruise lines. RCL was too noisy for us, "no matter" where we sat on deck and in the different venues. Food choices were typical - nothing outstanding; and staff I felt were not cheerful or helpful to all guests. This is not from a personal experience on board but as an observation as to how many other guests were spoken to. We gave RCL a second try almost 15 years later and have decided to stick with our other favourite lines instead. RCL is not for us personally. I believe if you have a young family with young children, this could be the right cruise for you. Read Less
Sail Date December 2017
My favorite...ship I will miss it.. it is leaving ... I have cruised on this ship before and have never been disappointed great service all around the embarkation and disembarkation so simple and easy... went smoothly the ship very ... Read More
My favorite...ship I will miss it.. it is leaving ... I have cruised on this ship before and have never been disappointed great service all around the embarkation and disembarkation so simple and easy... went smoothly the ship very clean and service at the dining rooms just great, everybody is so friendly...loved every show (I went to all the shows) very professional we enjoyed every island the people are very friendly there were so many shops (and too many jewelry stores)...I recommend this ship all the time and have many friends and family who have cruised with Adventure, and would definitely go again ...the casino waiters are awesome they made sure our drinks were full...did not even have to ask..please don't go. Oh well the Freedom is coming to replace my favorite ship...maybe just maybe it will become my second favorite..I will soon find out since I have already booked it for 2018 Read Less
Sail Date December 2017
We chose this ship for the increase in ports. I realized it was older than our previous ship, the Allure, but I wasn't expecting the uncleanliness and poor customer service that we received. Our first night upon going to bed, we had ... Read More
We chose this ship for the increase in ports. I realized it was older than our previous ship, the Allure, but I wasn't expecting the uncleanliness and poor customer service that we received. Our first night upon going to bed, we had blood stains on our sheets. After nearly 3 hours, several calls, and personally visiting the front desk, we finally got to go to bed at 3am. We also had problems getting refunded for paying for the BOGO upfront for our children. My husband's sea pass card didn't work for 2 days and even after getting it "fixed" we were refused to leave for an excursion and nearly missed it after having to return yet again to the guest service desk. No one ever followed up on problems. I had to continue to call and check on my money and issues we were having. The final straw was a refusal to give me the $25 OBC that my travel agent sent in. Even after calling him from the front desk and having him talk to officers and speaking to assistant manager, they refused to give it us saying I had to take it up with my TA. So essentially, they called my TA a liar and lost a family that had already spent nearly $10,000 with them in the past 18 months. I hope that $25 was worth it to you Royal. We will never use RCCL again! Read Less
Sail Date December 2017
++ Great Itinerary and ports of call Great cuisine on dinners a la carte, many options in windjammer restaurant Great service and staff Nice attractions on ship like ice rink and flow rider, there was time for everything ... Read More
++ Great Itinerary and ports of call Great cuisine on dinners a la carte, many options in windjammer restaurant Great service and staff Nice attractions on ship like ice rink and flow rider, there was time for everything Excursions were very good organized Ship is in a very good condition, very comfortable Traveled with 1 year old baby, everything was great and suitable, staff was very attentive - - All shows with dancers and singers are similar Cabin need to be refurbished in bathroom area Balcony and crystals were dirty all time Disembarkation was a mess, everyone had to go down by stairs (they didn't allow us to use elevator even when we had baby stroller), lines on customs (just 3-4 officers for 3000 people) Great trip and great experience overall, would be back on this ship if happened. And definitely would be back on some of the islands again! Read Less
Sail Date December 2017
November 25th, 2017 Sailing from San Juan Passenger’s Log We chose this particular cruise aboard Royal Caribbean’s Adventure of the Seas because we like to sail the week after Thanksgiving when there are not many children on the ... Read More
November 25th, 2017 Sailing from San Juan Passenger’s Log We chose this particular cruise aboard Royal Caribbean’s Adventure of the Seas because we like to sail the week after Thanksgiving when there are not many children on the ship. Also we were repeating a very enjoyable experience of traveling with two other couples same time last year. I researched other reviews before writing this one, and I want to offer that I have, in the past, lived through a major hurricane and its aftermath. I understand that folks want a break from their misery and a way to express their relief. Royal Caribbean has been very generous in giving back to the people of Puerto Rico. Therefore, any mention of discontent over the conditions that existed on this ship might appear to be mean spirited or perhaps an expression of snobbishness. I say no to that…no malice, bias or snobbery is intended. This is merely an expression of our experience. We have a level of expectation when we travel for which we are unapologetic since we pay dearly for it. The relevant question here is how much money does a company have to make before they feel they can take the very folks who are the foundation of their success and thumb their noses at them? Upon arrival in Puerto Rico, we were among the lucky ones who were booked by Royal Caribbean at the La Concha Renaissance. The flight to San Juan was eye-opening as almost every other roof is covered with blue tarp. Many trees are downed and the electricity is sporadic. The locals have to scramble for water, have no A/C and no lights. It's very sad. Our hotel is equipped with two generators so we can hardly tell anything is amiss outside of the complex. It's cool, modern, clean, and everyone is very friendly. They share their experiences only when asked and with humor and gratitude to have survived the storm. We relaxed, ate poolside and it was very good. Upon arrival to the ship the next day, we were the first onboard and were escorted to our suites. The concierge staff could not have been more accommodating. The adorable Maria who sat in for the sick Sucel was a doll. When Sucel showed up after recovering, she was very efficient, sweet and granted our every request. The concierge staff all worked so hard to be cheerful and were very reluctant to show any displeasure about a very demanding situation, but it is hard to ignore grace under fire. If someone from Royal is reading this...please know that your concierge level staff is where they are because they EARNED it through hard work and by being the face of your company. So, we always choose not to eat in the dining rooms. We purchased dinner packages alternating between Giovanni's and Chops. These are the only two specialty restaurants on the ship. Our waiters were seasoned, professional and welcoming. The food is only adequate. They push quantity but it does not mask the fact that the food is just not up to standard. There are some very nicely prepared dishes, but there is very little evident freshness. The use of too much salt amplifies the need for drinks. The Windjammer was completely overwhelmed by guests. There were children running around unsupervised and the food trays were often empty. The stacks of clean dishes were hard to find as entire families of passengers each carried two or three filled to the brim. The same was true for utensils. It was impossible to navigate around masses of people juggling overflowing plates to overpopulated tables filled with loudness, screaming, and total disregard for anyone. There was food on the floor, scrambling servers trying to keep up, and the din of people yelling to each other over the expanse between counter and table. It was challenging to even enter the room at all because in the cruise line’s efforts to keep the passengers disease free, sinks are lined up against the wall in the open so that hands can be washed and air dried. One hopes it has an impact but mostly it seemed to just cause a bottleneck that confused many. There were literally hundreds of people trying to pass folks washing up at five sinks. In order to help work around this situation, we had breakfast delivered to our suite each day. We did have two very enjoyable and fun meals at Johnny Rockets only because it was empty while we were in port. Otherwise, we avoided the Windjammer and only when completely necessary, we sent the person who drew the short straw to fetch food in that den of anarchy and chaos. We normally enjoy karaoke. On this particular sailing with so many Spanish speaking folks onboard, the playlist was mostly Latin. The cruise staff in charge of this activity are Spanish speaking so we had no way of knowing that this first night experience would be a forewarning of what I will call the "theme" of the week. We only went the one night. We saw The Platters in an empty theater with only a sprinkling of other shipmates. It was heartbreaking to see these very talented folks play to a mostly empty theater. They are true talents and it was a joy and privilege to attend this show. We like to spend lots of time in the casino. It is one of the public places on the ship where you are allowed to smoke. We are not smokers, but this is one of those things that comes with the territory. If you want to gamble, you tolerate the smokers. As usual, there is no adequate ventilation in the casino even when only the smoking gamblers are present. However, on this particular cruise, many folks just showed up to smoke and not gamble. Many of them were in groups of five, six, or more who sat with backs to machines puffing away. It created an intolerable situation only exacerbated by the fact that the machines seemed to be set to never pay out. There are lounge chairs in spaces on the pool deck that are reserved for suite guests. Suite guests or those having Diamond (or higher) status are identified by showing gold cards. This means they have paid for this privilege by purchasing a suite or by being repeat cruisers. As there were many children on this cruise, it was crucial to find a place without running and screaming and rowdiness. Having read another review, I learned that schools in Puerto Rico were understandably closed after the hurricanes. Normally we would just think of this unforeseen circumstance as bad luck and continue to enjoy our quieter area. However, there was no enforcement of this benefit. The ropes delineating these areas were not kept closed. If they had been, it would force a prospective pool recliner to view a sign that clearly states the designation. A blue-carded guest and his friend were allowed to set himself up with a tripod and camera to film a poolside event. I saw a waiter accept a tip so that a group of men without gold cards could use the area. When a gold card guest pointed it out, these men were asked to move. They then sat as close as possible to where she was seated and heckled her. This was not an isolated incident. Security was made aware of this situation every day only to ignore the problem the next day. There were many such incidents onboard involving elevator etiquette, proper attire for common areas, running and shouting in hallways and general un-shipmate-like behavior. Tensions escalated as the week sailed by. When some particularly ridiculous waiting time was necessitated by a family having a lengthy conversation while holding the elevator doors opened, I asked politely that the door be released so I could get to my floor. I was rudely told by the offender’s father that they are on “vacation mode” so I guess allowing your children to be disrespectful is okay in “vacation mode” and too bad for me. I found myself longing for the days when you boarded a Royal Caribbean ship and it was like entering a world of gentility and courtesy where everyone is happy to share the common experience of sailing. Folks smiled at each other. They greeted each other and made conversation about how wonderful they are being treated. No one wants it to ever end. The fun. The food. The slowing down of time and calming effect of the sea. You wear your gold card around your neck like a trophy to the number of cruises you have under your belt. Every cruise delivers the same benchmark of contentment as the last. This was none of that. It was just awful and Royal Caribbean should be ashamed. They abandoned the folks like ourselves who expect to be treated special because that is what we are. We are Diamond travelers. We spend the big bucks. We upgrade and gamble. Our printouts on the last day are pages long. You cannot expect us to pay more and get less while you devalue and give away our hard earned privileges. We complained on our last day to Luca who showed up one evening at the Concierge Lounge. He is, I think, head of Passenger Relations on the ship. He is very nice and smiles a lot. He listened as we described to him some of what is written here. He nodded and said it’s really nobody’s fault. It’s a clash of cultures. He offered us a small credit towards our next cruise, and I think he gave as much as he is empowered to give in these instances. However, I say that it was an unprecedented experience for us and this unsatisfactory offering does not erase it. It feels demeaning to use it. It’s hush money. We feel betrayed and overlooked. We feel compelled to warn others because it is an insult. Perhaps Royal Caribbean is making a choice. We are not the folks to whom they are targeting their brand. Yes, we see it clearly. There is no other choice but to acknowledge that we have experienced how you have thumbed your noses at us and to that, I say, shame on you, Royal Caribbean. SHAME ON YOU! Read Less
Sail Date November 2017
Love the ship decorated for the holidays and the crew are always wonderful. Shows weren’t up to RCCL standard they were too loud and just plain boring There were hardly any guests in the theater so that explains how loud it was ... Read More
Love the ship decorated for the holidays and the crew are always wonderful. Shows weren’t up to RCCL standard they were too loud and just plain boring There were hardly any guests in the theater so that explains how loud it was there wasn’t anything to buffer the noise. The Platters were ok for a copy cat band. The original Platters would have been in wheel chair or walkers. the food was blah with no imagination at all. Had to go to the market and buy some spices Same old trivia the belly flop the sexy man the love and marriage and the quest. No new movies they are playing Smurf or the tv are on reruns from days gone past We did a beach day in Aruba and Bonaire. I would skip Curacao downtown as the boat people from Venezuela have really taken a tole on the city. Curacao was dirty and most store closed as it was Sunday. That is to be expected Read Less
Sail Date November 2017
We chose this cruise because it went to Aruba and Curacao. These islands are fantastic. Unfortunately, Puerto Rico and St.Thomas are not up to par as of December 1 2017. St.Kitts was the 4th stop and the hurricane damage was less notable. ... Read More
We chose this cruise because it went to Aruba and Curacao. These islands are fantastic. Unfortunately, Puerto Rico and St.Thomas are not up to par as of December 1 2017. St.Kitts was the 4th stop and the hurricane damage was less notable. The Adventure OTS has dated decor and the entertainment variety was unimpressive (aside from the ice show). This level of entertainment is something I would expect on Carnival or Norwegian but I hold RCI to a higher standard. A new change I noticed was the "service charge" on every drink. Effectively a tip, the service charge is 18 or 20% on top of the list price. In the past it was listed as a tip and there was a line for "additional tip" the change in wording suggests the service charge is not a tip. Although, all the bartenders will acknowledge that it is a shared tip. Enforcing this service charge is extremely annoying and makes the total cost of a $7 beer near $10 after you provide a true tip in addition to the service charge. Read Less
Sail Date November 2017
We flew into San Jaun the afternoon of the cruise and took advantage of RCCL Transfers which were later reimbursed by RCCL. The Transfer was timely and uneventful. Check-in was quick and easy as there were no lines for priority check-in. ... Read More
We flew into San Jaun the afternoon of the cruise and took advantage of RCCL Transfers which were later reimbursed by RCCL. The Transfer was timely and uneventful. Check-in was quick and easy as there were no lines for priority check-in. We noted that there was the smell of mold in some passageways and were disappointed to find our cabin in the same condition. Some cruisers we later spoke with stated that they had similar issues. Maintenance personnel changed their AC filters revealing that they were black with dirt and mold. Our friends in and adjacent cabin had issues with the shower drain backing up into the shower. It required Maintenance several trips before clearing the drain. We noted rust on the balconies and other exterior areas of the ship. In short, the ship condition was well below what we previously experienced on RCCL cruises. Another area of concern was the absence of Lotion and Conditioner in the cabins. Every time we asked the cabin attendant for these items normally found in cabins we were told he would have to ask his supervisor lest he get in trouble. It’s almost unbelievable that RCCL could have become so cheap on inexpensive items. We obtained the requested items but it was an unnecessary hassle. I purchased a soda beverage package pre cruise. I was disappointed that I could only get fountain type drinks when I preferred canned drinks. In this area some servers would honor the request while others refused. The saving grace was the My Time dining room. The food and service were great. The Chops fillet for $16.99 was excellent and well worth the price up charge. On the last night of the cruise we ordered the Chops fillet again because it was very good. They ended up bringing a rib steak stating they had run out of the fillet. It was not what we ordered and a bit chewy. Although the flavor was good. We did get a credit which was appreciated. Disembarkation was easy and the transfer to the airport went well. It should be understood that this ship had been used in the evacuation of hurricane victims ffrom St Thomas and St Martin. This could be a factor in the ships condition. Perhaps, I have become spoiled by the Celebrity Cruise Line. Read Less
Sail Date November 2017
We were there Thanksgiving Week so there were a lot of young families and,things were obviously geared toward them. Lots of teenagers and loud music which is not what I was looking for but just about everyone seemed to be having a good ... Read More
We were there Thanksgiving Week so there were a lot of young families and,things were obviously geared toward them. Lots of teenagers and loud music which is not what I was looking for but just about everyone seemed to be having a good time. My only real complaint was with the food and service in the main dining room. The quality of the food was only so-so and the wait staff assigned to us was far below par. It was a combination of inexperience and being overextend with perhaps a touch of ineptitude thrown in. The ports of call - St. Kitts, Martinique, Antigua, St. Lucia, Barbados - were all great. We took private excursions and were very happy with them. San Juan was still in very sad shape after the hurricanes. We talked to cab drivers and hotel staff whose homes had been without power for 60 days or more. Read Less
Sail Date November 2017
Very disappointing cruise. RC really lowered their standards. We felt like we stayed at a cheap Motel. The couch in our room smelled terrible, was faded and stained. The carpet faded and wrinkled. The sheets thin and yellowed. ... Read More
Very disappointing cruise. RC really lowered their standards. We felt like we stayed at a cheap Motel. The couch in our room smelled terrible, was faded and stained. The carpet faded and wrinkled. The sheets thin and yellowed. Apparently Puerto Rican’s got a great deal with RC and their loyal high paying guests were used to subsidize their travel. Windjammer was filled with rude, loud groups of people gathering for hours making it impossible to find seating. Music and entertainment was geared toward the Hispanic population on the ship. The entire ship smelled like raw sewage and was in poor condition. Bar and dining room service was subpar. We were charged for beverages after we had purchased the premium drink package at the time of booking the cruise. One could tell the staffs hearts were not in it. We felt like we bothered them asking for anything. We were charged $100 for 4 pool towels on the last day of the cruise. We got turned away by the attendant by the pool and told we could not return them there and needed to go to the customer service desk to do so. After waiting in line for 45 minutes, the customer service rep rolled his eyes at us, pulled out a cruise compass rudely stating they were due by 9 pm and we failed to do that. The adult area/solarium pool closes at 8 pm forcing everyone to the main pool area. The no one under 16 allowed in the solarium area rule was also not being enforced. Kids were allowed in the pool and hot tubs. The best part of the ship was our balcony we escaped to quite often. Definitely entertaining the thought of booking our next cruise with a different line. Read Less
Sail Date November 2017
We choose this cruise for the great variety of things to do, get involve, and size. Also the thought of just relaxing if we chose to do with the live entertainment. The gym was excellent first thing then not feeling guilty above enjoying ... Read More
We choose this cruise for the great variety of things to do, get involve, and size. Also the thought of just relaxing if we chose to do with the live entertainment. The gym was excellent first thing then not feeling guilty above enjoying all the different food, somtimes the choices was so much I could not decide. The variety of food times was great and the cleanliness was very impressive with choices of sitting by the window. The service by staff was great and friendly and it was nice to see their unity as a family. When you ask for help, their willingness to assist was great. The ports were exciting going somewhere to explore brand new experiences and scenery by touring the different islands and learning about their history met and exceeded all our expectations. The choice of a balcony is a must for extra space and warmt when the air inside with the aircon is welcomed. Also on return to cabin in the evenings it was a pleasant touch the diffent folding of towels Read Less
Sail Date November 2017
This cruise appealed to us because of it's intense port itinerary... and we were not disappointed! At first, we were a bit skeptical (we wanted to relax too of course!) bc of the limited number of sea days, but that was definitely not ... Read More
This cruise appealed to us because of it's intense port itinerary... and we were not disappointed! At first, we were a bit skeptical (we wanted to relax too of course!) bc of the limited number of sea days, but that was definitely not an issue. We've taken a lot of cruises and this was - hands down in our top 2/3. My husband and I (in our 30s) went with my parents... were there a lot of kids? Yes (the pools were always super crowded). Did they do a good job of making sure the kids/ teens were not running around the adult areas and after curfew? Not at all... the cruise people didn't seem to care... but all in all that was not a big deal in the grand scheme of things. We did not get a chance to explore San Juan before embarkation - nor when we returned... there just was not enough time in our own schedules... however, we got the RC transfer from the airport to the port and to be honest, it was pretty chaotic and unorganized. Checking in was also a mess and took a LONG time! Our check in person was not helpful and was actually wrong about a few things... so it did not start that well. But once onboard, we were happy with the rest of the cruise. (And debarkation was a breeze!) We did not get our bags until late at night, but our cabin (balcony) was spacious enough and our stateroom attendant was very helpful. The cruise was catered to its main clientele as I was told - so mostly those from PR, so there was a lot of Spanish influence - in music, food and of course all shows and cruise info talks were in both languages. (A good way for me to practice my very elementary Spanish-speaking skills! :) ) A few of us did ask the DJ, on the last two nights, to play some more mixed music but he said bc of the demographics of the cruise, he was only going to play a few English songs and that was it... but no biggie! There were a TON of events so after getting back onboard, it was sometimes hard to find the time to get ready for dinner, attend all the shows and still find time to make it to the pool/ do a few activities. Because of the intense show/activity schedule and port itinerary, we ended up switching to My Time dining so we didn't miss any of the adult gameshows, C&A events, etc. To be honest, if you were at an excursion all day, there is the possibility that you could miss one of the fun events on the ship... so take that into consideration if you go on this cruise! Below are some of the shows and activities onboard: Welcome Aboard Show - good Invitation to Dance - been to this a few times on different RC ships, stopped going - our least favorite show, just ballroom dancing Battle of the Sexes/ Majority Wins/ Quest/ Love and Marriage - decent Adult Comedian (2 different ones) - first one was hilarious, second one okay Silent Disco - cool concept Jackpot - no story line, just songs and dances from movies Adele (no not the real one!) - my favorite show hands down... the singer was really really really good Cool Art, Hot Ice - decent Hypnosis Show - eh... Speaking of dining - hands down the best dining staff we've had on a cruise... Sachin and Shandy were our MTD waiters and they were FANTASTIC. We actually ended up requesting them for the rest of the cruise and the two Marius' (head dining staff) helped make sure that was possible. They were extremely friendly, accommodating and efficient. The cruise had one change in port itinerary due to the recent hurricanes - so instead of going to St. Maarten, we ended up going to Martinique. San Juan - no cruise excursion taken either way; only Old San Juan was offered the day we returned... I think they should also include an excursion of the Bacardi Factory or downtown... we ended up waiting for hours at the airport (delayed flight and then we couldn't check in our bags for a while, etc... just a heads up re: SJU!). St. Kitts/ Nevis - no excursion taken there, just walked around the port... nothing new or special; a lot of tourist shops, one bar in the middle, whatever Antigua - didn't walk around the port bc of our excursion, but our excursion was awesome!!! probably my favorite... we did the Fan-Ta-Sea... a luxury catamaran to one of the 365/366 beaches Antigua has... the beach looked small but with the amount of people on the catamaran, it was perfect. The water was BEAUTIFUL... and there was an optional guided snorkeling tour (all equipment provided)... towards the end, they put out lunch for everyone and provided drinks (alcoholic and non) for the rest of the day. The way back was very entertaining with music and interaction from all of the catamaran staff- and great service! Martinique - no excursion taken, walked around the port - nothing really to see or do... you can tell it's a second-thought stop (understandably so)... they had tents with expensive souvenirs set up... we ended up spending maybe 10 minutes and then went back and enjoyed the ship's amenities St. Lucia - took the Mud Bath experience excursion... it was a guided bus tour; a few stops to check out the view here and there and a 1.5-2 hour journey to the Pitons/ volcanoes. Got to the mud bath spot with all of the other tours. Basically you get in the small pool to clean yourself, walk to the buckets of volcanic ash/ mud... put that on and wait a while and then get back in the pool to clean yourself. We were given 20 minutes here and then drove for lunch (same spot for other tours too) at Beacon Restaurant... lots of stray cats begging for food... good view of the Pitons though, drove back to the ship. Barbados - we wanted to spend more time on the ship bc we didn't want to miss out on the pool shows/ Belly Flop and other activities, so we did a 3 hour Barbados Highlights tour... not bad, had a few stops and returned to the ship. Spa - all had spa treatments... I was not satisfied with the service nor privacy of my massage therapist/ room - but Guest Services helped out post treatment to make up for the bad service. Would I go again on this cruise? Yes - we are actually thinking about the taking the Adventure again but to Aruba and Curacao! Read Less
Sail Date November 2017
Embarkation was smooth, we arrive at port around 1pm and in 20 minutes I was having my first drink of the cruise. View of our aft cabin 8690 was excellent and cabin was always in great shape and always clean, balcony was bigger than ... Read More
Embarkation was smooth, we arrive at port around 1pm and in 20 minutes I was having my first drink of the cruise. View of our aft cabin 8690 was excellent and cabin was always in great shape and always clean, balcony was bigger than expected. Service on Main Dinning was superior to our expectation, waiter Saturnino and assistant Melvin on table 471 were always looking to fulfill our requirements which they always did, I wish to have Saturnino on our next vacations hahaha . We expect for him to receive the recognition he deserve from Royal Caribbean. Thanks, Thanks, Thanks a lot Saturnino for your excellent work and dedication. We enjoy all of the ports, our only concern was the change from St. Martin to Martinique which we understand because of hurricanes but we prefer another island instead of Martinique. Our daughter enjoyed ocean adventure and the arcade game room, Magician show was cool. We did Catamaran in Antigua which was our first with the cruise ever and we will do with the cruise again. Cruising with Royal Caribbean again is a fact!!! Read Less
Sail Date November 2017
We've been on this ship five other times, and this one did not disappoint. We love the itinerary, the ship, and the crew. Our only issues were upon embarkation. We live in Michigan, and our Enhanced IDs for the kids are WHTI ... Read More
We've been on this ship five other times, and this one did not disappoint. We love the itinerary, the ship, and the crew. Our only issues were upon embarkation. We live in Michigan, and our Enhanced IDs for the kids are WHTI compliant - meaning, they serve in place of having a birth certificate/passport for closed loop cruises. The person checking us in insisted they were not valid, and continually asked for the kids birth certificates. Fortunately I had brought them as we had this same exact issue at the port last year. But the point is I shouldn't have to bring Birth Certificates with me as the Enhanced IDs are Western Hemisphere Travel Initiative compliant! Royal, TRAIN YOUR CHECK IN STAFF PROPERLY! The MDR was disappointing as well, but that is entirely due to our waiter who appeared to have just "checked out" part way through the cruise. It was totally out of the norm based on past cruises. We wound up eating dinner at the Windjammer twice, and on the second night it was Caribbean night which was fantastic and we will be seeking that out again on future cruises. Read Less
Sail Date November 2017
This cruise was an anniversary trip for my husband and I . This was our second cruise aboard the Adventure of the Seas. Both trips we were impressed with the friendly staff, the layout of the ship, and the attention to detail throughout ... Read More
This cruise was an anniversary trip for my husband and I . This was our second cruise aboard the Adventure of the Seas. Both trips we were impressed with the friendly staff, the layout of the ship, and the attention to detail throughout our cruises. The Adventure of the Seas is not the largest ship in the Royal Caribbean fleet but she is elegant. Our cabin was on deck 10 for this trip, we booked a Junior Suite. The location was perfect, convenient to everything we wanted to get to. I was concerned about the proximity to the pool decks and noise but it was never a problem. The Junior Suite had plenty of room, plenty of storage and a very nice balcony. Our cabin Steward Michael was very good and everything was clean and speedy. We left for breakfast and came back to a clean room! The ship is well cared for and all areas were clean. Our previous trip we had Junior Suites on deck 9. We traveled with our adult sons on that trip and were equally impressed with the cabin size and layout. Both decks were good choices. Food onboard was good with a great variety. Service was good in all dining venues. We ate in the specialty dining Chop's Grille twice. Great food and great service. Giovanni's Table was good also, definitely worth a trip. The Main dining room is beautifully decorated with three stories and a variety of seating options. We like second seating and were well taken care of by Nigel and Putu. The Casino is good, staff friendly with a variety of table games and slots. My only negative is smoking, however they do have a nonsmoking section for table games. Wish they could do the same for slots. Entertainment on the ship was good. Each day had a variety of activities and shows. I was impressed that the ship produced it's own show featuring one of their performers. It was very good! Ports of call and shore excursions were good. Easy on and off the ship and never al lot of waiting in line. Adventure of the Seas is a beautiful ship so if you have the opportunity to travel with her do it! Read Less
Sail Date November 2017
First the bad: We discovered that they had subsidized the rooms out for the people affected by the hurricane that hit San Juan. This resulted in a very pro Hispanic/Puerto Rican cruise and a very full cruise. Obviously this had a ... Read More
First the bad: We discovered that they had subsidized the rooms out for the people affected by the hurricane that hit San Juan. This resulted in a very pro Hispanic/Puerto Rican cruise and a very full cruise. Obviously this had a cascading affect as people were always cutting in line, bumping into you, and otherwise crowded everywhere. Also, we had booked a junior suit room. The room temperature would not get cold enough for us. I complained three times. The third time the technician (who only spoke Spanish) told me that the AC was working correctly and said that it showed 21.5 degrees Celsius and that was the max cool that it could get to. However, he showed me the room temp gauge which kept saying 22.5 degrees. He also said on the third trip that he drained the water which should help it maintain at night. That is nowhere near cool enough for a junior suites room. Everyday there were waiting lines for the windjammer and the main dining area. Numerous times at the windjammer area we couldn't even find a place to sit down. Finally, I had brought a speaker to listing to music in the Solarium. After I started playing the music (not loud either) I was advised that the solarium was a "quiet zone". I advised the gentleman that "quiet zone" was not on the posted sign of restrictions. He said he didn't care that it wasn't posted that I had to turn my music off or go to the kids section of the boat where they were playing a kids movie. The actual frustrating part of this exchange was I asked him why they were not enforcing the 16 and older policy and he said they would have to look into that, which they NEVER did as there was always people under 16 in that area. Also, I can't say this was bad but it seemed that the wife would get an upset stomach if she ate from the cafe promenade late at night (can't confirm that it was due to the food but signs tended to show it was related). The Good: Bar tenders although overworked, generally got the drinks out as fast as they could. Almost every drink I received was tasty and very drinkable. The food for the most part was very good quality, however, it was the same breakfast and lunch every day. We believe this to be a casualty of subsidizing the boat out. Only one time at the windjammer cafe did the meat taste dry. However, it was a buffet and I just got something else. The main dining area food was excellent, however, seemed to lack in diversity as well. The wait staff in the main dining area was not all created equal, I would highly recommend giving Rufo and Ezra a raise as their service was exceptional. When we were seated in a different section, at times it was hard to get a water refill. Also, Manuel in the Schooner bar made some of the best drinks and also provided us the best service. The evening activities were almost always very enjoyable. The hosts usually made the games very interactive and enjoyable. The comedian other entertainers were very good. They had a one man band/singer on the Duck and Dog that was exceptional. Richard, our room attendant, was very quick and through on cleaning the rooms. Also, the ship ported at all the terminals which made getting on and off the boat extremely fast and simple. Finally, they did finally bring me a box fan for our room. Read Less
Sail Date November 2017
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

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