We froze in san francisco till after midnight, told there were sandwiches at hyett, not true. Ship didn't leave until 2am on the 13th so we miss a whole day. No farewell party. Princess, $25.00 will not save your reputation. 2 days later, found fridge wasn't working and my husband's meds went bad, they couldn't find anything to replace it in any mexico ports. Our last port and the rest of our trip ...
We thought this would be a wonderful, relaxing cruise. Embarcation took hours, even with a designated time to arrive. I had expected that it might be a little cold or rough going out of the Golden Gate, which it was, but it only got worse. I had tried to find out what a Pacific crossing would be like, but I couldn't find any information. It was cold and very rough, day after day. The ship ...
16 day Hawaiian cruse. We have cruised with other cruise lines multiple times. Complete disappointment on almost every aspect.. food entertainment, staff, customer service, and the boat itself. Our first time with princess, but others in our group has sailed with Princess 8 times in past and they were also highly disappointed and stated it was completely different then years past. Something has ...
5 days out of 16 the toilet pump did not work.
Last 3 days of the cruise they run out of items for juices that we prepaid. Lots of the cabins had this issue
The SPA over charge for bad services and the only thing they want is to sale you creams. They claim that they have to pay for room and board and they only get paid the tips nothing else.
Sauna did not work for 13 days
Showers at ...
We chose this cruise, California Coastal, so we didn't have to fly. I called the 800 line at Princess directly to get all the details for the cruise. The trouble began with the first call. I first inquired about the need for a passport since mine recently expired and I was concerned if one was needed. They told me no passport needed just a valid i.d. Driver's license would work fine. I called back ...
This was our 37th cruise; we are Diamond elite or above on Princess, Cunard, RCCL, Celebrity and Silver Sea. I did not realize this was the first sailing since the ship was in dry dock following running into the pier earlier in 2023. The public spaces were not refurbished much, new carpet and bedding in some areas and cabins, and adding a video arcade for children in the casiono were all we ...
We sailed to Alaska on the Ruby Princess and it was one of the worst trips of our lives. Our stateroom was directly across from a crew service area, and four days into our trip, a pipe in that service area began leaking water into our room. We noticed the wet carpet before leaving on an excursion and notified guest services. When we opened the door to our stateroom in the evening, we were met with ...
Our first time on Cunard line, Queen Elizabeth, it will be our last, definitely no where near as good as what I expected.
The staff on board, we’re amazing ( but let’s face it they are working for tips) the staff who wore the white uniforms, didn’t even acknowledge you, they would look the other way or chat with the other person they were with so they didn’t have to acknowledge you.
The ...
We chose this cruise because we could drive to the port of San Francisco. Ten day Alaska cruise. We had a balcony and the Premiere package. We have been on six previous cruises - Carnival, twice on Celebrity, Royal Caribbean, Norwegian, and this would be the second Princess. This is a long review - just too many disappointments in most areas.
We were so disappointed with the service, food, ...
I believe that the cruise industry as a whole has taken a don't ask, don't tell attitude regarding health of passengers and crew. We were on a 10 day Alaska cruise. Sickness seemed to be engulfing the ship and by disembarkation you could not escape it. I did an unofficial survey post cruise from a group Facebook page asking about those that became sick either on board or shortly thereafter. Of ...