This was our 12th O Cruise and we have been cruising with this line since 2006. To begin, the ship was very delayed getting in to San Fran and we were 8 hours late in boarding. We choose to head into the city and have lunch and walk ... Read More
This was our 12th O Cruise and we have been cruising with this line since 2006. To begin, the ship was very delayed getting in to San Fran and we were 8 hours late in boarding. We choose to head into the city and have lunch and walk around, but with some luggage in tow, only so much we could do. I've learned after over 25 cruises that we never leave essentials or valuables with the porters! The embarkation process was the worst we have ever been through in all our years of cruising. Oceania waited until all the passengers had left the very late arriving Regatta to begin to start even checking in the new passengers. A complete mess with long lines and very angry people everywhere! Even on larger ships, we NEVER had this horrible of an embarkation issue. Completely mishandled by Oceania.
The ship was also arriving with 19 people on board (we were told by an officer this number) that had picked up Norvo Virus or something of that nature in route around Mexico.
Due to that, a complete Sanitary process had to be completed on the ship before anyone could board, of course. That process takes an extra 2 hours, we were informed.
Upon boarding, we noticed that the ship was extremely dated and looked old and worn out.
Much of the furniture along window areas was faded and in dire need of replacement.
This ship was so overdue for a dry dock and when we asked them when it was going in for that, all we were told was sometime in the end of 2019, they think!!! Our stateroom was extremely small, but we could have been ok with that if the bathroom wasn't so completely disgusting! The toilet seat had deep cracks in it, to the point it was uncomfortable to use and was very old looking, and yellowed. The sink faucet was scratched and green with corrosion and the shower handles/faucets were also in bad condition with much corrosion and chipping. The flooring was a dark rose pink colored non slip plastic and was so ugly and dated. Needless to say we could not stand to spend much time in the room due to
its size and poor condition. There were even some dirty spots on the carpet due to the carpet being so old. The ship had not had any dry dock time in many years and it was very apparent!
Throughout the ship there was a very stale and musty odor due to the age and poor maintenance of the ship. The food was no where near the quality that we have had with our past cruises with Oceania. Many meals arrived room temperature as if they had been sitting out too long or service was so slow and food sat too long. We had the worst meal of all in Polo Grill on one night with every item that we ordered was horrible and on the cold side. On top of the poor food quality, there was very spotty service. Some meals were ok, and others, terrible. We were told multiple times by crew members that they preferred working on the small ships because there wasn't much management on them, that was certainly obvious!!! There was an odd "stale" taste in many of the cold food dishes, salads, appetizers, etc. Similar to if one leaves an item in the freezer too long. We believe they must have had some sort of mold in the refrigeration on board as I opened wrapped butter and it had a huge overgrowth of mold in it!!!
Overall, if this was my first Oceania cruise, it would certainly be my last!!! We have cancelled 3 future cruises with them due to this disappointing cruise and will NEVER go on any of the "small ships" again due to the dated, worn look all over the smaller ships. We heard nothing but complaints from so many of the passengers that we spoke with. We were not offered any type of compensation at all for all the things that went terribly wrong with this cruise. Our TA has sent multiple emails to corporate Oceania regarding all the problems and we are waiting to see if Oceania steps up and compensates us in some way.
If they do not, then we will be taking our loyalty and money to another cruise line in the near future and cancelling all the other future cruises we have booked with O.
It appears to us that Oceania is cutting corners and looking to become the "budget" end of luxury cruising. How is it possible for this ship to keep going in the shape that it is in?
Certainly NOT A FIVE STAR EXPERIENCE. MORE LIKE A 2 STAR CRUISE!!! Read Less