8 San Francisco Oceania Regatta Cruise Reviews

Primary reason for choosing this cruise was the ports of call. Unfortunately three of our ports of call were bypassed by Oceania; Carbo San Lucas Mexico, El Salvador and Nicaragua. Instead we spent 2 1/2-additional days at sea. It is like ... Read More
Primary reason for choosing this cruise was the ports of call. Unfortunately three of our ports of call were bypassed by Oceania; Carbo San Lucas Mexico, El Salvador and Nicaragua. Instead we spent 2 1/2-additional days at sea. It is like a cruise to no where. We have no idea why the ship was unable to arrive at Costa Rica on time. We arrived five hours late causing us to miss the eco excursion, which was most important for my wife and I. Since we had two and have extra days at sea, you would think we would have arrived on time in Costa Rica. We arranged a meeting with the ships general manager. We received little sympathy. As a matter of fact we were threatened by the general manager not to have conversation with other passengers relative to our disappointment.We are in the process of filing a formal complaint with Oceania's senior management and parent company(Norwegian). All in all the cruise was a big disappointment. The hostile atmosphere made us very anxious and apprehensive for 18 days. The cruise was my wife and my seventh cruise with Oceania. The Staff in the Terrace Café had a major communication problem. Most of them were(I believe) from India or the Philippines. You had to explain to them exactly what you wanted and half the time it was received incorrectly. Big disappointment. Read Less
Sail Date October 2018
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and ... Read More
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and missed 5 excursions. Communication from Captain or cruise director was terrible. No explanation for any thing. Morale among the passengers was very poor. I'm sure they lost some loyal customers (including my husband and myself) The food in Grand Dining Room and The Terrace is still very good, but a step down from what we experienced on previous sailings. Toscana and Polo Grill are still wonderful. Service staff in general were lovely, but some were poorly trained with snafus on drink orders and restaurant reservations which seemed to disappear even though we had the print out summary of our reservations from the front desk. There was no explanation, no apology and we were supposed to feel grateful that they managed to "fit us in." There were power outages and some ship sections experienced non- flushing toilets at times. The ship is due for an overhaul and we got the impression it had many ongoing mechanical issues. But none of this was address by the staff. Our cabin was quite nice and kept very clean by housekeeping staff. There was good entertainment and plenty of activities like Trivia, golf putting, shuffleboard, ping pong, Bridge lessons and games, casino w slots and poker tournaments, karaoke. But we went for the port visits and excursions, not endless sea days. Read Less
Sail Date October 2018
There are many reviews of this poor cruise already posted. I support the information and analysis and conclusions reached by the reviewers as well as information and analysis in the current thread on the current Oceania board. ... Read More
There are many reviews of this poor cruise already posted. I support the information and analysis and conclusions reached by the reviewers as well as information and analysis in the current thread on the current Oceania board. While new to CC (thanks to my TA), I am not new to cruising across many brands. This was my 3rd and last Oceania cruise. My concerns are: 1) Oceania management anti customer first attitude - as reviewers have stated, no attempt was made to reinstate ports or find another port from the many cruise friendly ports along the Mexican and Central American pacific coast. Apparently they made the decision to kill ports 7 days before reaching the Baja and the tropical storm, Bottom line, we passed the Baja a day and a bit after the storm left the area. As others have noted, so we lost 3 days of ports but only were delayed 1 day in San Diego (a port swap from Cabo). Really? For 4 days be plodded along slowly - no attempt was made to speed up to get to a replacement port. They had the nerve to show up at 3 pm in Puntarenas Costa Rica which was 2 hours before dark. I heard an officer say to another that they had to get staff off for training in Miami. Ah, the real reason they showed up there. Bottom line, Oceania did not care about providing replacement ports because they already had our $ and frankly I believe they thought we were all sheep accepting Oceania's claim to fame. They have found out differently. The Oceania arrogance is the main reason why I will not patronize Oceania again. 2) The harassment and threats to guests. Thankfully I was not one of them, but I did hear comments from others about the situation. Not acceptable Oceania. 3) Regatta has a dubious mechanical history. I should have done more investigation on the history of this ship. It is not a pretty history. On the cruise before ours, the ship missed Juneau and lost power. On this trip, there were flickering lights, short power outages, toilets not working. I will check out the track record of any future ship before I book. 4) Food decline. The new menus reduced the choice and quality of food offerings. The food in the GDR was no better than my last Celebrity MDR experience. The food in the Terrace was a step down as well, granted they do have grilled lobster etc but that hardly makes up for the limited buffet. I have to say the food on this trip had little to no taste and I quickly lost interest in eating. The table side caesar salad in Toscanna was bland and of middling quality. The hard working staff were outstanding as usual. The overall atmosphere on this cruise was one of irritation and distrust - this did not go away and was overt on the last day when cruise comments were being prepared. In my many cruises, I have never heard a passenger load speak with such hostility towards the cruise line. There are many choices in the world of cruising so I will move my cruise business to a different cruise line. I will not speak highly of Oceania in the future. Read Less
Sail Date October 2018
Oceania Regatta – Panama Canal – From San Francisco to Miami – 18 Days – October 8 to 26, 2018 This voyage was a significant disappointment to me, my spouse and members of our group. It is doubtful if we and our group will ... Read More
Oceania Regatta – Panama Canal – From San Francisco to Miami – 18 Days – October 8 to 26, 2018 This voyage was a significant disappointment to me, my spouse and members of our group. It is doubtful if we and our group will patronize Oceania again because we did not receive a premium cruise line ship nor product and the negative specifics of this cruise as noted below sealed our decision. To summarize: 1) Cancelled ports before we left the dock in San Fran. We had 2 cancelled ports, 1 port reduced to 2 hrs before darkness and 1 port swap. Guests were provided minimal information on the reasons why quickly dying Sergio had such an impact on our itinerary - other than the Captain saying there is a tropical storm. San Diego was swapped for Cabo. Missed Nicaragua and El Salvador. Supposed to be in Puntarenas at 11 but arrived at 3. Were told tides were a problem there. We actually arrived 1.5 hrs before the lowest tide. The tide is 1 metre there. We believe that the tide excuse was a lie. We found out that the ship had to be at this port because staff were flying to Miami. They created 2 tours there both of which had the last 1 hour in total darkness. So they put their corporate requirements ahead of giving the passengers a real port day. There is a history of mechanical issues with Regatta as previously posted on CC (see below). There are also CC Oceania regulars who note Oceania has a history of missing and shortening ports. Bottom line - slowed down for 1 day to allow the storm to pass but missed 3 days of ports. The math does not work in Oceania’s favor. 2) No attempt to reinstate some ports given that Sergio moved across the Baja very quickly - many on the ship monitored NOAA so we were very much aware of the situation. Ship management never explained why we could not make another port. Total silence. 3) Number 2) then contributed to 3). On the pacific side, why was the ship going 15.3 knots for long periods of time? The ship is capable of a higher speed, why was it not engaged to reinstate a port? 4) On the Atlantic side, suddenly the ship was doing 20.9 knots. Why was this speed not available on the Pacific side? ie 2) and 3) above. The speed differential on the different sides set myself and the passengers into further disillusionment. 5) Water, Toilet, Power Disruptions - Lights were flashing from time to time, power was out 1 night at 2am, repeated toilet malfunction throughout the ship. Water was luke warm most of the time in the bathroom sink. No cold water in the bathroom. 6) Treatment of Guests. Guest relations was swamped with guests asking for information, return of port fees, more information on why the port cancellations, the unsatisfactory and unsafe tour buses in Acapulco, the poor tour in Puntarenas etc. Regatta management searched out guests who went to guest relations (particularly those requesting return of port fees and why no attempt to reinstate a port) and forced them to meet with the General Manager and other managers. In some cases there was 1 guest to 3 management. Guests were intimidated into signing paperwork to cease talking to guests, (myself included). If we did not sign, would be consequences. The defensiveness of the Regatta management was very overt. For 3 nights, Ray the CD, was booed in the Regatta show room. Some of the guests forced a meeting with the Captain. 7) Decline of food quality. Post the new menu in August 2018, the food size, quality, appearance, variety in the GDR and the Terrace had declined since my last trip in Sept 2017. All meat was tougher and portions smaller. Something was off, there was so little taste to anything even when labeled as Cajun. Quality examples – salads swimming in mayonnaise, bean salad in the GDR was 3 types of canned beans with 2 sliced onion rings, no dressing, no taste. A salad had the white/pale yellow insides of an iceberg lettuce with 3 pieces of blue cheese and 2 walnuts that is it. A very noticeable cut back were the high tea sandwiches – much higher % of white bread, less ingredients and decoration, less seafood fillings – and, a number of them were frozen, not cold. A couple at the next table took the frozen sandwiches down to guest relations to complain. They came back to their table and told guests that they were dismissed. There was some repeats given the voyage was 18 days. Thinking about Oceania's marketing "finest cuisine at sea" - did not end my trip with that impression. The food on this trip was similar to my mass cruise line experiences, with the exception of the specialties which were better. 8) The Ship and Cabin. A small ship with considerable movement in only 6 foot waves – would never book this type of ship again, found the movement actually dangerous. Given it is 20 years old it shows decent maintenance. As often reported of all the R ships of Oceania and Azamara, the small size of the bathroom and cabin size is not appropriate for a premium cruise line. A negative is also the balcony dividers, the dividers had a 2 inch opening against the hull so you really did not have privacy. 9) Shore Excursions. In Acapulco, the 12 person size tour van were unsafe. The seat belts did not work, there were no headrests and there was no A/C for the back half of the bus. Guests in the back left the excursion half way through. There was no pa system on the van, so the driver was constantly during towards the back to yell information - this often while driving!. The tour was good though seeing all the highlights and viewpoints. The vans were not premium quality as should be the case given this was an Oceania cruise. I and others were scared the entire time the van was moving. On to Puntarenas. As noted above, we were very late arriving. Only 2 hours to darkness. They put together two tours - one a brief area tour and shopping and one for a horse show. Our friends did the shopping tour. The bus was not well equipped and the last hour was driving in the dark. There was a very large lineup at guest relations and shore excursions thereafter. On the positive side: 10) Staff/Crew - simply outstanding in every regard. Their smiles, salutations, work ethic, friendliness and engagement a 10/10. All the staff, everyone, was great. The room stewardess and steward were wonderful and kept our cabin spotless and in order. The service was at a premium level. Unlike Celebrity who used to have pool wait staff, Oceania does and they also provide glasses of iced water on a regular basis. The service level was at the premium category. 11) Cabin 7047. Concierge. Excellent mid ship location. Quiet, no mechanical sounds and no operational rooms across from the cabin. 12) Other – Very good specialty restaurants with significant menu choice, a real high tea every day, a real Sunday brunch with ice carvings etc just like the old days, excellent live music aboard, excellent soundtracks and volume level, the breads were divine, port lectures good. The Oceania mattress was excellent. 13) No ship within a ship – everyone on Oceania ships mingle together and eat together and enjoy the same level of service. There is no overt class segmentation which isolates guests from each other like on the mass lines. There were many guests I spoke to who were on Oceania and Viking and Crystal because they refuse to sail on the mass cruise line ships that promote physical class segmentation. This is a major reason I have sailed with Oceania. 14) No mass market shrilling for sales, photo sales, painting sales etc. It was delightful to not have the mass market intrusive revenue generating experience. 15) Appropriate entertainment. The Oceania orchestra was excellent and very personable. "Grace" the string group were super especially their rendition of Michael Jackson's Thriller. The type of music like 60's and 70's songs, Broadway theme songs complimented the passenger profile. There were no Vegas style shows. Bottom line on this trip, the premium quality was not there and there was no trust in Oceania ship management and corporate. Like my household, many guests booked this cruise for the birding and naturalist opportunities to be provided in Costa Rica, Nicaragua, El Salvador - all were eliminated. I and others, ended up not trusting Oceania's explanation of why our itinerary was adjusted to such a significant degree. Everyone was aware of dying tropical storm Sergio. Perhaps a more customer friendly and detailed explanation of the impacts of the storm might have enabled guests to understand and accept the significant changes. It seemed that Oceania was not interested in working hard to reinstate a port for the benefit of the guests. The ship was plodding along at below 16 knots for many days, we do wonder why an original port, or another port of many along the Pacific side, could not have been reinstated since the ship can sail in excess of 18 knots. As well, there were guests who were well aware of Regatta's past mechanical history in the past year. This information became common knowledge on the ship. Some of these mechanical issues have previously been reported on CC. November 7, 2017 being towed by the Coast Guard into Honolulu after being dead in the water with no power. May 2018, delayed in Cartagena awaiting parts. On the Alaska cruise just before this one, the ship missed Juneau and again was dead in the water for hours. Other than the excellent service and excellent specialty restaurants, Oceania’s product was not better than other mass market cruises. One of the most telling experiences on this voyage was on the last day. By the pool, groups of guests were completing their questionnaires. People were talking and sharing their forms with the general comments being “cruise from hell”, “poor value”, “don’t trust them”, “food really declined” etc. People were angry. The group of 12 guests close to my chaise lounge were competing to see who could produce the most negative rating. In the end, Oceania management's aggressive response to guest questions told me they had something to hide. Read Less
Sail Date October 2018
We selected this cruise for it's itinerary - San Francisco to Miami with stops in Catallina, Cabo San Lucas, Acapulco, El Salvador, Nicaragua, Costa Rica, Panama, Columbia and Havana. On day one an announcement was made that ... Read More
We selected this cruise for it's itinerary - San Francisco to Miami with stops in Catallina, Cabo San Lucas, Acapulco, El Salvador, Nicaragua, Costa Rica, Panama, Columbia and Havana. On day one an announcement was made that because of Hurricane Sergio we could not stop at Cabo San Lucas, El Salvador, Nicaragua and we would get to Costa Rica very late in the day. Pretty quickly "Hurricane Sergio" fizzled out. With no further explanation the ports were not added back in. When questioned, the Executive Consigliere and others had no answer. The best we got was "we would arrive at the port at night". This explanation made no sense. While I am very in favor of safety, this seemed to be an opportunity for Oceania to save on port charges. Is the increase of spending on days at sea better for them? Some of the passengers had been on the Regatta prior to this cruise for an Alaska cruise (back to back cruises). The port in Juneau was deleted because of wind. These ports deletions gave us many more days at sea. On a small ship there is only so much bingo (45 minutes a day) and shuffleboard you can play. Another passenger told us that on a previous Oceania cruise that was to include Easter Island there were 11 straight days at sea also because of deleted ports. At the halfway point of the cruise we were given a survey to complete. We felt that the Main Dining Room food quality had really declined since our last cruise. We had several staff personally find us and discuss with us and try to rectify. Of course we mentioned the deletion of the ports on the survey - NO ONE addressed that with us. The excursions were not as good as we have experienced in the past. The last one - Highlights of Havana - was a waste of time and money. It was a bus tour. While the very high back seats were comfortable, they blocked vision. We could see very little from our seats. The tour guide was very hard to understand and he took us to a cemetery and told us we would have a special guide there who we should tip. The special guide spoke no English. Also the bathroom on the bus was out of order. Not good with the age of the group. Food in the specialty restaurants was excellent. Service there was excellent as well. Cruise Director did a good job. Read Less
Sail Date October 2018
After much research, we chose this sailing because of the nine ports of call included in the itinerary, which means fewer days at sea of course. We boarded the ship in San Francisco on Mon. Oct 8 with a 6 pm sailing scheduled. ... Read More
After much research, we chose this sailing because of the nine ports of call included in the itinerary, which means fewer days at sea of course. We boarded the ship in San Francisco on Mon. Oct 8 with a 6 pm sailing scheduled. Emergency evacuation drill was in the hour prior to sailing. After getting us all assembled on the deck, the captain came over the PA system telling us that due to a storm forming in the Pacific, Sergio, our itinerary would be changing. Sergio was set to make landfall on the Baja Peninsula on Fri. Oct 12. Therefore, we would not be visiting the ports of Cabo San Lucas, El Salvador, Nicaragua and instead of a docking time of 11 am in Costa Rica we would be delayed until 1 pm. We would still have Catalina Island and San Diego would be added. That would mean the first sea day as planned, 2 stops in the US and then 3 and a half days at sea in a row before arriving in Costa Rica. Catalina Island is very small and while San Diego is an interesting city, many had been there before, or at the vey least, we all know how easy it is to visit if one wishes. This announcement brought immediate negative, unhappy reactions from the guests. Sergio? There was nothing in the news about this storm. The captain emphasized safety first. Safety yes. But this seemed to be a drastic reaction to a storm that had not yet made any presence in the news media. Many of us wondered why, if we had to miss ports, the decision was not made to push out right away, skip the US ports and get south of the path of the storm. Visiting the countries in Central America was a big attraction to this sailing and they were wiped out from the get-go. In the end we did not even dock in Costa Rica until 3 pm (we were told because of tides??) and had to be back on board in 4.5 hours. At first glance that might seem acceptable but one must realize that it was dark about 5pm so we could see nothing of their stunning natural environment. As it turned out Sergio crossed the Baja late Fri. morning as expected and was only a tropical storm. Missing the ports was disappointing enough but there was no apology, seemingly no remorse and absolutely no perk or credit of any kind offered to soften the blow. Sergio fizzled out. but apparently, we could not even pick up one of the missed ports. And we were late arriving in Costa Rica because of tides? What does that mean? No explanation given. After returning from this cruise we began searching the internet and found reviews reporting that Regatta has a habit of missing ports. Why? No answers have seemingly been given to anyone. I must say though that the food on the ship was wonderful. The service staff were generally attentive and responded to requests. Their methods of communication however need improving. Most important announcements were printed and placed on the bed. Sometimes we found notices stuck on our door. Once they placed a printed notice at the gangway expecting passengers to see it and pick it up. WHAT? Not everyone got off the ship at that port and many people simply did not see the notice as it was not handed out or pointed out in any way. They continued to post incorrect information on the TV days after changes took place. A smaller point that should be addressed includes reminding guests of the dress code for the grand dining room and actually making an effort to ask guests to adhere. Caps, shorts and flipflops don't belong there. If this had been my first Oceania cruise it might very well have been my last, so disappointed was I with this sailing. One last comment here- debarkation was a nightmare. It took about 2 hours for the ship to be cleared and the removal of luggage was dreadfully slow. People were anxious as flights were leaving and some had to have missed theirs. Upon investigation it seems this is not the first time Regatta has had this problem either. Other ships in Miami seemed to get their passengers off. But Regatta was abysmal.!! Read Less
Sail Date October 2018
We chose this cruise because of the great intinerary, half of which we never got to see. Before we even left San Francisco it was announced that we would be skipping three of the ports and we got to Costa Rica too late to do anything, ... Read More
We chose this cruise because of the great intinerary, half of which we never got to see. Before we even left San Francisco it was announced that we would be skipping three of the ports and we got to Costa Rica too late to do anything, basically missing four ports. There was no credible explanation given. Never an apology or offer off compensation. To top it off we had a horrific experience on the tour in Cartegena and asked for a refund. Hah! Of course not. This was our third and last Oceania cruise. Every one has had ports canceled with no offer of refunds or credits. We went on an Easter Island cruise two years ago and they cancelled Easter Island!! The food was mediocre. The entertainment was good, as were most of the crew members. Oceania customer service very poor. Every passenger we spoke to on the ship said this is their last trip with Oceania. Read Less
Sail Date October 2018
This was our first, and last, Oceania cruise. As other reviews on this voyage have noted, Oceania failed to deliver a premium cruise and their arrogance towards the guests was visible and disgusting. The one bright spot was the ... Read More
This was our first, and last, Oceania cruise. As other reviews on this voyage have noted, Oceania failed to deliver a premium cruise and their arrogance towards the guests was visible and disgusting. The one bright spot was the hardworking crew - the best service we have received on a cruise. * The ship itself is small and not stable even in low wave height * The food in the Terrace and GDR was marginally better than the mass cruise lines we have patronized, but the service in these venues was better as there was less handling of food by passengers - simply more staff and more clean tables. Nice ambiance given all the tables had tablecloths. This was a premium item. * The specialties were only a bit better than experienced on Celebrity really, but there were more menu items to choose from, but more offerings does not automatically equate to quality. A bit better refers to having the roasted garlic in the bread basket in Toscana, the olive oil wagon etc. * Enjoyed the real high tea. The tea sandwiches were cheap though * The shore excursions were few due to the inappropriate port cancellations. Vans in Acapulco were unsafe with no seat belts, limited to no a/c. The shore excursions were often focused on shopping etc We did not believe Oceania's explanation on why 2 ports were cancelled, 1 port shortened to 2 hrs only before nightfall, a swap of Cabo to San Diego. The small tropical storm off the baja moved quickly. We passed the baja the next day with no sign of clouds or waves. The most insulting aspect of the cruise was Oceania's 0 effort to provide guests with a replacement port as the tropical storm had died quickly. There are many ports along the pacific side which we could have visited. I also heard from guests that Regatta management was harassing guests who complained. The mood was very depressed on this cruise. For the entire 18 days guests were complaining about the loss of ports etc. We could hardly wait to get off this ship and end the cruise. We paid a premium price to Oceania and they failed to deliver. Read Less
Sail Date October 2018
Regatta Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 5.0 4.2
Entertainment 3.5 3.5
Public Rooms 4.0 4.4
Fitness Recreation 4.5 3.8
Family 2.0 3.8
Shore Excursion 4.0 3.2
Enrichment 4.5 3.5
Service 5.0 4.3
Value For Money 4.5 3.5
Rates 4.0 4.0

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