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Cruise Ratings
4 Helpful Votes
Sail Date: February 2019
The cabin D7017 is small and poorly appointed with a small dressing table, minimum storage facilities, particularly if a long voyage. The bathroom small but manageable however the shower cubicle is pokey! Television channels are ... Read More
The cabin D7017 is small and poorly appointed with a small dressing table, minimum storage facilities, particularly if a long voyage. The bathroom small but manageable however the shower cubicle is pokey! Television channels are extremely limited and there is no interactive channel. Frankly it looked rather 'tired'. Room service is available but our experience has been that nothing arrived 'hot'. Lukewarm seems to have been the best that could be managed. Public areas of Queen Victoria are comfortable and the waiter service excellent. Dining is tedious with a two seating arrangement at 18.00hrs and 20.00hrs. 18.00 rather too early especially if returning from shore excursions. The shopping on board was as appears to be the case with most cruise ships directed toward high end buying with selections of 'watches and jewellery' endlessly tedious. Bar prices are definitely high. Personally I wouldn't choose a Cunard ship again...there's far better value for my hard earned cash out there. Read Less
7 Helpful Votes
Sail Date: February 2019
We were on the 21-day crossing of the Pacific from San Francisco to Sydney. We have been on 32 cruises on various lines and have sailed with Cunard many times before. We chose this crossing as a way to get us to our 2-month adventure in ... Read More
We were on the 21-day crossing of the Pacific from San Francisco to Sydney. We have been on 32 cruises on various lines and have sailed with Cunard many times before. We chose this crossing as a way to get us to our 2-month adventure in Australia. We were very happy with the transportation, but not too thrilled with the Queen Victoria nor the cruise ship features of this crossing. While we found the Victoria to have a lovely interior design, we couldn't help but compare her to the Queen Mary 2, which we prefer for her spaciousness and a couple of grand public rooms, like the Chart Room. The Victoria was very crowded with long waits for elevators and to disembark at ports. The activities and entertainment were aimed directly at most of the passengers who were very old retirees. There were almost no young people on board which is probably a good thing since they might have been quite bored. The most popular activities were ballroom dancing, dance lessons, and chair aerobics. Everyone was in bed by 11:00. Cunard, and especially the Queen Victoria, have defined their niche as nostalgia for the features of ocean-liner travel from decades ago. Thus lots of formal nights with a dress code strictly enforced, and very subdued entertainment. The food? Well it was cruise ship food with lots of dishes, like steak Diane, which pretty much don't exist on land anymore. We dined in the Princess Grill, which was OK, but I have a very hard time remembering any dinners in particular. Just dull. We tried the Lido buffet a few times but found the food like a school cafeteria. No complaints about the service. We were happy to reach Australia safely and without jet lag. But we were also happy to leave the ship and move on to our next adventure. We will return to Cunard and the Queen Mary in September for an Atlantic crossing, which will be fine since it's not a cruise, but I doubt if we will return to the Queen Victoria and the cruise ship style of Cunard. Finally I want to state that we did not get value for money. This cruise was very expensive, maybe because it was a segment of the popular World Cruise. We have traveled on a couple of luxury lines at much lower per person per day rates and received much more in various features. Still it was probably cheaper than flying first class to Australia. Read Less
14 Helpful Votes
Sail Date: April 2017
We chose this cruise to combine three things. To revisit San Francisco, to cruise on QV for a second time, and to transit the Panama Canal. Overall we were not disappointed. Our 4th time overall with Cunard, they continue to provide a ... Read More
We chose this cruise to combine three things. To revisit San Francisco, to cruise on QV for a second time, and to transit the Panama Canal. Overall we were not disappointed. Our 4th time overall with Cunard, they continue to provide a quality experience, for which we did, admittedly pay a high price. Suite, food, staff service, entertainment were excellent, as previously experienced. The service charge added to alcohol, as with some other cruise lines was a downer, but we did know before we went. The standard of entertainment was first class - west end show standard plus. Ports of call varied - the best was probably Grand Cayman. Aruba was not as interesting as we had hoped. Guatemala was a friendly place with La Antigua worth the drive, although standards of driving were, at times, frightening. Transit day through the canal was worth the wait. It took approx 11 hours and there wasn't a boring moment at all. Plenty of shipping action, plus watching the 'mule' guide locomotives was fascinating. And yes there were times when you could touch the lock wall from the ship, without leaning out. It was that close! Read Less
1 Helpful Vote
Sail Date: April 2017
Past experience with sailing on at Cunard Ships - Queen Victoria, Queen Elizabeth and Queen Mary. I wanted to comment on the treatment we were given by our steward, Leo, our head waiter, Ryan, our waiter, Arnold (Arnie), and our ... Read More
Past experience with sailing on at Cunard Ships - Queen Victoria, Queen Elizabeth and Queen Mary. I wanted to comment on the treatment we were given by our steward, Leo, our head waiter, Ryan, our waiter, Arnold (Arnie), and our assistant waiter, Dexter (Dex). We were totally treated by Leo in our cabin (there were 3 of us in 6197) - he asked us what he could do to help us but never was intrusive. I was so impressed that he knew each of our names and called us that when we saw him in the halls. We had a major issue with the commode - periodically would not flush and Leo saw to it that we had staff fixing the issue at least 5 times. We never had anything overflow. Leo continually asked us if things were all right and handled any requests with a smile and immediate attention. Our dining experience was great. We were at the late seating (table 291). We were at a table for 6 but only had more than the 3 of us for about 5 days. Ryan checked every day with how we were doing and saw to it that the requests we made of our waiters was taken care of with a smile. All three of them treated us with humor and respect. As a result, we were had shrimp cocktails every night, got fish or meats with sauce on the side and I frequently had a baked potato as my entree. When Arnie and Dex would see us at breakfast on the Lido Deck, they always made sure that we were taken care of and again addressed us by our names. I do want to give negative feedback on the Spa. Two of us joined the spa so we could get in the wet area and then go to the hot tables. I know that this is through the Canyon Ranch but you need to know that the jets in the pool were not working and when we complained, they said they had been fixed and they had not. In addition, the water in the coolers was not cold. The two of us finally said we wanted our money back - only got $100.00. I think you need to look at overseeing this private provider better. They are not providing the quality of care that the staff who are Cunard employees provide Read Less
Sail Date: February 2015
As seasonal cruisers, we decided on the Cunard Queen Victoria due to its wonderful itinerary to the French Polynesian Islands plus Australia and New Zealand. We had not visited these ports before. I was a bit leery that the ambience on ... Read More
As seasonal cruisers, we decided on the Cunard Queen Victoria due to its wonderful itinerary to the French Polynesian Islands plus Australia and New Zealand. We had not visited these ports before. I was a bit leery that the ambience on the ship would be too stuffy and too formal but it was not as formal as I had envisioned. We had a rough beginning since we were due to embark in LA on the 17th of February but our flight was cancelled on Southwest due to inclement weather both in NYC and our layover city. Many flights had been cancelled the previous day(s) as well and they were catching up with getting people out who had been stranded due to the inclement weather. Even though we knew our flight had been cancelled, we went to the airport and tried to get on standby, to no avail and decided to join our cruise at the next port, two days later, in San Francisco. We had better luck on that day getting out but the unfortunate thing was we did not get to see San Francisco again since we had been there in the past on a separate "land" trip we had done. Oh well. To our surprise, we had been upgraded to a higher deck (from 6 to 8) and a bigger room - we always go inside cabin unless we can get a better room for not much more than the inside rate. Wonderful, I thought! Since we arrived late afternoon - 2:30-3 p.m., embarkation was a total breeze! Never had we experienced such an easy embarkation process. There were two couples ahead of us filling out their health forms. No lines, no hassles. When we arrived at our stateroom, we found a bottle of champagne in a bucket of ice with two flutes waiting for us! Alrighty, I thought, this is very classy! I next checked our shower to see if they had installed a handheld shower which I had requested over the phone. It was there - it didn't have a stand to hold it up as a regular shower head but I was not complaining! Hurrah! I was a happy camper! We went to the buffet for a late lunch and were able to have a nice lunch. The waiters did not wait on you for drinks I noticed, at the Lido Buffet, as is done on most other cruise lines I've been on. Hmm, I thought - weird! We had to get our own drinks from the fountains. However, we discovered that they had the usual - water, coffee, o.j., ice tea, cranberry juice and apple juice. They also always had lemon slices and small jars of honey! Of course, I wrote about my displeasure about the service in the Lido when given a questionnaire during the end of one of the legs of the trip and soon after noticed they had taken my advice. Especially in the morning, waiters were now coming around with carts and carafes offering coffee and drinks. They still have much room for improvement in this area at the Lido though! During check in, I had inquired about our luggage being sent to our new room since they had been tagged with the old cabin number. We waited for the luggage to arrive and nothing. I took a walk to the old assigned cabin on deck 6 and found our luggages waiting there! It took some waiting and patience to get someone to get our luggages to the proper cabin! The ship itself was very nice and clean. I had previously read and seen the video on the retrofit that had taken place not too long ago prior to us boarding. The ship was comfortable in terms of its length - it was not so big that you tired trying to get from front to rear. It was just right in size, I thought. Dining was a wonderful experience - the food was excellent and plentiful! Our waiter, Arnold and his assistant, Albert, were excellent and very affable! Entertainment had some highlights but overall was O.K. They had some interesting lecturers - I especially enjoyed Mr. Bauer's talks about the White House. As a seasonal cruiser, I always look forward to watching the latest movies on board on sea days and this was one of those areas where the ship greatly disappointed. Good movies were hard to come by and there were only two that I had not yet seen. Most of the movies shown were pretty old! Excursions were fair - nothing extraordinary and if anything disappointing. Luckily, we only took three and did most on our own except for the highlight of our trip, the excursion run by Tom through Cruise Critic in Bora!!! OMG! We had the best of both worlds and more - thanks to Tom and Cruise Critic! We went on a nice boat adorned with leaves and flowers, run by Moreto, our Captain, who took us to various sites in the lagoon. Our group (not me) swam with stingrays and sharks; then we were taken to another place where we swam with beautiful fish, we continued our beautiful, glorious trip all along the lagoon until finally landing on a "private" island where we found our food being cooked in a ground pit and a BBQ. We lunched on half a piglet (I don't eat pork any more), sweetbread, yuca, cooked sweet and green bananas, bbq'd tuna & mahi mahi; pineapple, grapefruit, bottles of water, beer, white and red wines, champagne and sodas! After lunch, we swam in clear, blue azure water that was very, very shallow - I was in heaven being a non-swimmer!!! This was our highlight of the trip in terms of excursions! Thank you Tom, Cruise Critic, Moreto and Patrick (I believe is the person running the tours). What an experience! We loved it!!! Our itinerary was out of this world - we visited 3 Hawaiian islands (Honolulu, Hilo and Maui) but we had been there exactly 11 years ago; Apia, Samoa; Suva, Fiji; Port Vila, Vanuatu; Brisbane, Sydney, Australia; Picton, Wellington, Auckland, New Zealand; Rarotonga, Cook Islands; Papeete, Tahiti; Bora, Los Angeles. Each and every port was a new discovery for us. We enjoyed visiting them all! I especially loved the vibrancy of life in Brisbane and Sydney, the beautiful and helpful people of Wellington, New Zealand and the beautiful and clear waters of Bora, Bora!!! Disembarkation in LA was a breeze as well - very smooth! No waiting! I would return to the Queen Victoria and highly recommend them especially for the dining aspect of the cruise and its itinerary. I am also willing to try their sister ships - the Queen Mary and Queen Elizabeth, which I heard much about from fellow cruisers! It appears Cunard has a great following with their cruisers. Read Less
1 Helpful Vote
Sail Date: February 2015
Yes, the ship is magnificent. It is a magnificent structure, with a grand and beautiful fitout in the public areas that makes you feel very special. The facilities onboard are generally first class EXCEPT FOR THE INTERNET which had over ... Read More
Yes, the ship is magnificent. It is a magnificent structure, with a grand and beautiful fitout in the public areas that makes you feel very special. The facilities onboard are generally first class EXCEPT FOR THE INTERNET which had over 300 people screaming with frustration at its inadequacy and dropout rate. Considering that we were supposed to be on a five star ship, the internet could only be compared to a very slow dial up. When it worked. Many of us were given substantial time credits because of the problems. It made trying to do work or communicating with your office almost impossible. I felt really sorry for the head IT guy who constantly had a line of people trying to communicate but with little or no success. Even the admin office was at one stage unable to communicate with head office.................the word pathetic enters my head. Our cabin 8040 was great and we were greeted in the cabin with a half bottle of french champagne which was rapidly consumed as we slid into shipboard mode. The dining opportunities are varied, from the delightful and popular pub with great lunch menus, the standard lido buffet, the alternative dining solutions which vary on a daily basis, from steak to indian or asian depending on the day. There is also the Verandah, the ships first class restaurant which was largely empty whenever I walked past and which required a top up payment. The dining mainstay restaurant is the two level Britannia, which was generally very good but which has sadly stuck to the old standard of two fixed dinner seatings rather than having open seating to allow you to dine when YOU want to. Something that many other lines have adopted with success. We had 5 formal nights in 20 days and this got a bit much even though I enjoy going formal occasionally. Every other night was good casual and that meant men had to wear a jacket even though we were in the tropics and the aircon could not reduce the inside temperature enough to make wearing a jacket comfortable. Many men abandoned their jackets as soon as they were seated. Drink prices were as expected, pricey, and I found that bringing your own wine aboard and paying the corkage fee of $20 enabled us to drink much better wines at what we were to be charged for lesser quality on board. In all a lovely trip with great staff but Cunard really must get with it and stop just catering for the 80+ year olds with their level of formality, must abandon fixed seating times and MUST upgrade its IT system to a workable 2015 standard. The market has shifted Read Less
Sail Date: April 2014
9th Cunard cruise - Platinum Status - (103rd cruise overall) What we liked - -Embarkation - not a long line, but no one in the Platinum line - went right on. -Dancing in the Queen's Room - great orchestra and singer - if you like ... Read More
9th Cunard cruise - Platinum Status - (103rd cruise overall) What we liked - -Embarkation - not a long line, but no one in the Platinum line - went right on. -Dancing in the Queen's Room - great orchestra and singer - if you like ballroom dancing - this is the place to be! -Lido for breakfast and lunch - food generally quite good and fresh - although salad bar had same 4 ingredients all 15 days! --Entertainment - The evening show entertainers were some of the best we have ever seen. The Royal Cunard Singers and Dancers - not so much - but they did not do very much so worked out well! -- Wine steward. Absolute delight, hard working and fun!. The only staff member we left an extra gratuity for. What we didn't like - 2 deck steep gangway climb (with carryon) to board ship on deck 3 - Also used for wheelchairs - scary! and time consuming. In Ft Laud exited from deck 1 - - MDR food some of the worst ever on any ship. Menu descriptions and what was received always a surprise. Ex Chef from Ski Lanka - need we elaborate! - Staff and service - some of the worst ever on any ship including other Cunard - white star service - a very bad joke - in the queens room my wife asked a waiter for water one evening - he pointed to the other side of the room and told her to get it herself! - no coffee or beverage service in lido - coffee machines frequently out or order or out of coffee - long walk to another one which often was also out. waiters only remove dirty dishes and trays - otherwise no service of any kind. -- much of the staff never speaks to you and goes about their mission without regard to your presence. Have found that on QM2 although much improved on recent cruises. - 3 cocktail parties - almost impossible to get a glass of wine. saw food, but never got near enough to the one waiter to serve everyone in the queen's room. - senior cocktail party for platinum and diamond with senior officers - mob scene just like the one for all returning passengers. Almost impossible to get a drink and never got close to food - and this is for their most valuable passengers - note to others - better bring your own life jacket! - Asst waiter squirted lemon juice on us on a number of occasions, as well as dripping salad dressing on my hand. - Room steward not too bad, but never got clean glasses, no turn down service on the last night and took the DO NOT DISTURB SIGN ! - Did not need the DO NOT DISTURB SIGN on last night because (with a 10:15 departure) the Commodore was in the cabin at 7:30 welcoming us to Ft Lauderdale and telling us the shuttle bus for the mall was leaving at 9:30 -- 5 minutes later the Officer of the Watch was in our cabin telling us not to smoke on the open decks due to bunkering -- Shortly thereafter another announcement that those persons with bus transportation who were missing need to go immediately - the ship doesn't wait - certainly the busses don't need to! -- Then at 8:31 the cabin steward knocking on the door - remember he took the DND sign! -- 15 min later he is back again. -- The platinum wine tasting (to which you can bring a guest for $30 but free for us). I must preface my comments bu "I am not making this up!" We had to take the invite letter and our platinum card to gain admittance - but nobody looked at either - it soon became apparent why. About 20 of us went to a table with a table cloth. A waiter put a glass in front of us and it got a dollop of white wine. They talked about it and we drank it (one sip). Then - and here is where it gets better!!! - we took our glass and walked by the waiter who put water in it and we dumped it out on our way to the next table with a different wine. When we left that table and washed and dumped our glass we got a red as we walked to the third table and again for table 4. In all fairness they did not make us wash the glass the last time! Apparently there is a severe shortage of wine glasses on QV! We called it the drive by wine tasting. What a joke - Never sailed on Carnival, but I bet they do it better! -- Speakers - There were 4 whose talks on sea days were from 9-noon every day. As ballroom dancers and late night people, this was not a good schedule for us. We did make 2 of them. One by a Captain of some sort on the Panama Canal was clearly copied from a guide book on the PC. The actual narrator for the canal boarded in Panama. The other was a former Concorde pilot and while his photos were interesting, his Scottish brogue was so thick we could not understand hardly anything he said. One of the others that we did not attend was on a British doctor that murdered 250 of his patients! Great stuff for cruise ships! --The ship broke loose from its moorings in San Francisco due to winds according to the Commodore and shortly after leaving Costa Rica the ship went dead in the water for about 1/2 hour. AC limited following that for a couple of days. I only include this because to us it shows that the lack of training and experience is not limited to the serving staff. We are cancelling our fall cruise on QV even though we have $2000 shipboard credit. We are confirmed Princess people and interestingly we met a number of others who had the same impressions. Those folks who had little prior cruise experience were happier with the ship than we were. We will confine our Cunard travels to the QM2 (which has improved quite a bit over the past several years) and is far better than flying! Cunard continues to provide an inferior product at a highly inflated price! Save your money and go elsewhere! Forewarned is ............   Read Less
Sail Date: April 2014
Food and service good Entertainment marginal Scotch tasting good On shore excursions marginal at best Ball room dancing good Value for money marginal Cabin service good Port & excursion commentator very poor ... Reading a script ... Read More
Food and service good Entertainment marginal Scotch tasting good On shore excursions marginal at best Ball room dancing good Value for money marginal Cabin service good Port & excursion commentator very poor ... Reading a script with no life and depressing Commodore's club great... But same singer/piano player all the time ... Mix it up a bit folks Water color classes good Table waiters and servers excellent The entertainment director Sally was very subdued verses out last trip when she was a highlight... The commodore was approachable and informative... Two ship issues caused concern... Loss of power on the ocean for close to an hour... And a dock issue.. Did I say the entertainment was marginal... Service in the golden lion pub was mixed.... Food was good but always the same thing... Over and over... Mix it up folks Afternoon tea was excellent This was our third Cunard cruises. Loved the other two cruises and on balance this could have been better but enjoyed the experience Just booked a 22 day cruise on the Queen Elizabeth to Sydney to complete our three Queen experience   Read Less
1 Helpful Vote
Sail Date: February 2013
Embarkation at San Francisco was not too well organized. As everyone joining Queen Victoria (over 1000 passengers) seemed to arrive at the same time, the queue started on the pavement well outside the terminal building. after about an ... Read More
Embarkation at San Francisco was not too well organized. As everyone joining Queen Victoria (over 1000 passengers) seemed to arrive at the same time, the queue started on the pavement well outside the terminal building. after about an hour, we arrived on board just in time to have some lunch. Our suite was spotless and we were well looked after for the whole cruise by our butler and cabin steward. We did not ask the butler to do very much other than ensuring that our drinks, fruit, crisps, olives etc did not run out! It would be very hard to find any fault with either the food or service in the Queens Grill - both were excellent and our waiters soon learned our preferences.As has been noted before, you can order just about anything you want provided you give 24 hours notice. After 5 sea days we reached Maui and the following day was the Big Island (Hawaii). For some reason, we did not call at Honolulu on Oahu - a disappointment to many on board. A few more sea days took us to Samoa then on to New Zealand with our first stop in Auckland followed the next day by a tender stop in the Bay of Islands - probably our favourite of the whole trip. We disembarked in Sydney after having spent the previous day there as well. No problems getting off and on our way to the airport. To sum up, this was our third cruise on Queen Victoria and was very enjoyable - particularly as we like the days at sea. The ship itself is well looked after and all the crew seem to be happy - long may it continue! Read Less
Sail Date: January 2011
Our cruise on Queen Victoria was one sector of the ship's 2010 World Cruise, ie San Francisco to Auckland, New Zealand. We have just booked another cruise (Venice to Fort Lauderdale) for later this year and on looking at the ... Read More
Our cruise on Queen Victoria was one sector of the ship's 2010 World Cruise, ie San Francisco to Auckland, New Zealand. We have just booked another cruise (Venice to Fort Lauderdale) for later this year and on looking at the reviews on this forum have been absolutely staggered at the degree of negative responses to Cunard and its ships. It almost seems that some travellers simply set out to be as negative as possible. Obviously there are going to be the occasional problems with any airline, hotel or cruise operation .. especially when you are dealing with 2000 passengers and 1000 crew ... but our experience was that when these were brought to the attention of the proper person they were promptly fixed. We cannot speak highly enough of the officers and crew on QV - and on the ship itself that provided all the service and comfort that was expected. We look forward to our next Cunard adventure and suggest to some of the critics on this forum that they should take a deep breath and enjoy themselves. Isn't that what cruising is all about? Disclaimer: We are not associated with Cunard or any other travel organisation and have submitted this review as personal feedback. Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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