75 San Diego Repositioning Cruise Reviews

Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking ... Read More
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking the ship we were greeted with the customary glass of champagne (make the most of it as it’s the last freebie you will get). The first thing I would say is that the Eclipse is not the ship it once was. The ship is looking a bit tired and does not seem to be as well maintained as it once was. Previously every time the ship was in port it was being painted, not so anymore! The soft furnishings have scuffs, rips and tears. That said, our cabin steward Salvadore was exceptional and kept our cabin tip-top. Be aware that every drink you order, be it tea, coffee or alcohol will be subject to the addition of a 20% Service Charge which is added automatically so the staff have no incentive to offer a good service. You have to wonder how much of this 20% is passed on to the staff! Maybe the American market is different to the European market and is geared around giving a low entry price and then charge for everything you can as an “extra”. The onboard shopping experience is poor with most shops selling over-priced tat. The Qsine restaurant concept has been changed, and whilst it is different, the menu is very limited, the old concept was much better and offered more choice. Murano continues to be the jewel in the crown when it comes to the speciality restaurants. The food and service here is exceptional. Tuscan grill is a good second choice. The Oceanview buffet restaurant offers a good choice but the food is only ever luke warm at best. Moonlight Sonata, the main dining room is OK but the quality and choice of food has declined. The staff here aren’t particularly attentive and seem to be lacking experience, there seemed to be a changeover of staff occurring during our trip. The entertainment is more East End than West End, maybe the Americans are easily pleased. We missed our stop at Monterey due to bad weather. Astoria has nothing of interest to offer and seems to be a stop for the sake of a stop. San Francisco was well worth it and the additional overnight in port due to us not stopping at Monterey was a welcome surprise. Victoria and Vancouver were both nice places to visit. Having travelled on Eclipse three times previously it was my favourite ship and I would have recommended it without reservation, unfortunately I can’t do this anymore. The Staff only seem interested in up-selling everything they can at every opportunity, even the bottled water in your Stateroom is now charged for. Eclipse is no longer a 5* experience it’s now 4* and declining experience. Hopefully the re-fit next year will restore Eclipses former glory. Read Less
Sail Date April 2019
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in ... Read More
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in San Francisco and had a good time.The stop in Astoria Oregon should be eliminated and the extra time spent in Seattle a beautiful city.Victoria was great too.We ended in Vancouver and flew home but should have spent an extra day here. The cabin was great [a little dated] but kept spotless by a very good steward. The food was a letdown in both the Dining Room and the Oceanview cafe but the the service was excellent.I think the Celebrity is trying to force people to the Specialty restaurants or the top of the line cabins with their own restaurants. The captain was very visible and the Cruise Director was also very good. The shows were good. Embarkation was so-so. [we had to walk up a very steep plank] I will cruise Celebrity again for the combination of a good deal and interesting itinerary but being aware that the quality and variety of food has gone down. Read Less
Sail Date April 2019
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. ... Read More
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. Embarkation and disembarkation were fine/typical. The ship is beautiful, the clientele a little older. We were among the youngest at 54. We loved the suspended tree, library, Team Earth space. I have to mention (as if Celebrity will see this review), for the muster, people are not interested in watching a cheesy video on how to put on a life vest. What should've taken 5 minutes took more like 20 because of the video, which we didn't even watch (we listened, tho) because the video screen for our section was broken. Skip the gimmicks and let us get back to our cruise! The Cruise Director Alejandro and "Super Captain" Leo were outstanding. When we couldn't drop the tenders for transport into Monterey, "Super Captain" Leo got us a spot in San Francisco, so we could spend two nights in San Fran instead of another sea day. We take the stairs a lot and I found the railings were always gummy/sticky, even though I frequently saw someone cleaning them. I tried not to touch them because I knew I'd find a gummy/sticky spot and it grossed me out. We spent the sea days in the Solarium, which we loved, but I never saw a waiter asking us if we wanted a drink or anything. The Sky Lounge on 14 is a beautiful space but we were kicked out one evening because we weren't in the Captain's Club. It's a huge space and hardly anyone was in there, but out we went. The evening entertainment was good except for one night - I can't remember what the show was called but it was supposed to be a Mozart fusion kind of show. We mostly just looked at each other like "What is going on?" Should've been so much better. But for the most part the entertainment was very entertaining. The show on the last night, Elyria, was absolutely beautiful and mesmerizing. The food was good, but there didn't seem to be much variety and I've seen much better presentation on other cruise lines. Note to Celebrity - scrambled eggs aren't supposed to be soupy... Overall we did have a nice cruise but we'll probably go back to another cruise line instead of Celebrity. Read Less
Sail Date April 2019
I have cruised with Norwegian in the past. I like their "Freestyle" format. There is no set dining time, but you may make reservations for most of the restaurants. The buffets are more than enough to keep you satisfied, but ... Read More
I have cruised with Norwegian in the past. I like their "Freestyle" format. There is no set dining time, but you may make reservations for most of the restaurants. The buffets are more than enough to keep you satisfied, but the "Pub" and dining halls are complementary and a nice change. This cruise was more sea days than port days due to a storm, 5 ports for a 14 day cruise, we had to miss Cabo, but of all the ports we were scheduled for, it was the one I was least likely to get much from. Public area seating was generally good, a couple of activities underestimated the passenger response, but they made adjustments for later activities. I took an inside cabin of the smaller size, mid ship on deck 8. It was just about right for me and my wife, a third person (in the bunk) would have been too much for the size of the cabin. It IS possible to take the cruise and not spend any money on board, if you don't drink alcohol or soda. But you are likely to want to at least get laundry done ($20 for a bag full) and maybe get a souvenir mug with an alcoholic beverage. If you do drink, do the math and figure if the beverage pass is really worth it for you, you have to buy the package for all of the people in your party even if only one of you intends on using it. I, for one, couldn't consume enough liquor to justify the full price of the pass, but YMMV. Hotel staff are great, my cabin attendant was friendly and called me by name every time we met. Room maintenance was prompt and unobtrusive when needed. Entertainment staff was attentive and made it a point to remember you and greet you with a smile.The free activities I attended were craft oriented and included origami, napkin folding, and paper crafts.They also had a couple of liquor "Classes" that you could purchase and listen to a discussion of whisky or bourbon while sampling the wares. I only took one shore excursion but was very happy with it. There was some kind of delay in departure, it didn't affect our port calls, but it did seem to upset some of the passengers, our rooms were available when expected. When boarding in San Diego, the terminal was serving 2 ships at the same time and apparently a bag ended up on the wrong ship and the queues were long. Due to rough seas (4-6 foot swells) at a tendering port, our shore time was delayed from 10 AM until 1 PM, the captain made arrangements to delay departure to allow for more time on shore and for the excursions to have enough time to fulfill their expectations. Read Less
Sail Date October 2018
Amazing opportunity to cruise through the Panama Canal. Great job by everyone on board. The bartenders were oustanding as well as the waiters and maitredee. From the time we placed our feet on the deck until we left the crew made sure to ... Read More
Amazing opportunity to cruise through the Panama Canal. Great job by everyone on board. The bartenders were oustanding as well as the waiters and maitredee. From the time we placed our feet on the deck until we left the crew made sure to create a wnderful experience. The loss of one of our shore excursions was made up by the great service from the staff. The entertainment was first class from Peter at the piano to the many great shows in the theatre. We were kept well informed with a daily handout that kept us busy for the day. Once in the canal, we were provided with commentary that was very informative. My wife enjoyed the shopping experiences especially the opportunity to win great prizes. The transfer to shore was also handled in a safe yet curteous manner. Too bad both the entry and exit from the ship was horrible. Read Less
Sail Date October 2018
This was my 23rd cruise (mostly on NCL) and my 2nd cruise on the Pearl, and my background as a former Flight Attendant with American Airlines during the 70’s-90’s (back when it was Fun to fly and I had hair…) when I worked First ... Read More
This was my 23rd cruise (mostly on NCL) and my 2nd cruise on the Pearl, and my background as a former Flight Attendant with American Airlines during the 70’s-90’s (back when it was Fun to fly and I had hair…) when I worked First Class, it provides a unique perspective. Our 1st cruise on the Pearl was to Alaska Labor Day week 2017. We booked this cruise shortly thereafter. I was also the CC Coordinator on both Pearl cruises, we had over 70+ couples who joined us on this San Diego - Tampa cruise via the Panama Canal. Staff Officer/Hotel Director Cary (previous experience was the Waldorf Astoria Hotel Director in NYC) is the only NCL Hotel Director that hosts an end of cruise meeting with myself and other CC members that would like to speak to the senior staff. I interacted with many passengers during this 2 week cruise regarding their experiences which enabled me to share some comments/feedback to the Pearl Staff - in addition to my own observations. I won’t be commenting on the day to day of what we did/eat/excursions, etc., but rather comment on our overall experience. I must say that NCL has improved greatly over the past few years and their FreeStyle is refreshing from some of the other cruise lines offerings. The main dining rooms to the specialty restaurants are indeed a treat. Never did we find a menu that was boring or repetitive during our 2 weeks on board, nor were we served anything that wasn’t fresh and tasty. I can’t say that about some of the finer restaurants in America. Even if NCL didn’t have any specialty restaurants, the Main Dining rooms would be superb. But, the specialty restaurants do add a unique experience in ambiance and taste, so if you would like a special evening, you can’t go wrong with whichever one(s) you chose to try. The Pearls staff are top notch, to say the least. The Captain (airplane or ship) sets the tone for the crew and it shows. I observed Officers picking up garbage on the pool deck, and other Officers rearranging lounge chairs in the clubs. The crew observes this so they in turn go the extra mile to serve us. Like I mentioned previously, NCL has risen in the ranks these past few years in my book and I can’t say enough good things about their staff. From the Cabin Stewards/Stewardess’, Pool Bar Servers to our Wait Staff and Bus Boys to the crew that we never see. As the CC Coordinator for this particular cruise, we organized a Halloween Costume Pub Crawl after we left Cartagena, Columbia. We had a lot of CC participants and as a bonus, the Pearl hosted a Haunted House in the Bliss Lounge. That was a fun memorable evening for all. Overall, this was a wonderful cruise! The Cruise Director and staff did a marvelous job of keeping us entertained for many sea days. NCL’s entertainment was top notch, plus a seasoned speaker/expert on the Panama Canal. Yes, we are booking with NCL again and the Pearl in particular. To me, that is the best write up/endorsement that I can make. Thank you NCL Pearl for being the ultimate Vacation Hero! Read Less
Sail Date October 2018
My parents and I cruised this repositioning itinerary from San Diego to Tampa primarily because 1) we live in Tampa, and a one-way airfare was appealing, and 2) we had the opportunity to go through the Panama Canal. We also had three other ... Read More
My parents and I cruised this repositioning itinerary from San Diego to Tampa primarily because 1) we live in Tampa, and a one-way airfare was appealing, and 2) we had the opportunity to go through the Panama Canal. We also had three other couples join us, so we had a group of 9 in its entirety. This is my third NCL cruise, and all three trips have been on The Pearl. Embarkation was a nightmare at San Diego until our concierge found us in line and accelerated us through TSA and check-in. We were late leaving San Diego apparently because miscommunication between NCL and union work time and break requirements for dock workers. We didn't get our bags into our room until after we returned from dinner. Not a huge inconvenience, but we do like to get settled ASAP into our room shortly after boarding. Disembarkation at Tampa was extremely easy because we handled our own bags. I understand those waiting on bags to be released in the Tampa port had to wait awhile. We stayed in the Jade suite (2 bedroom/2 bath) as we have done previously. It works perfectly for us - great space, clean, comfortable beds, privacy. Next time, we'll move to deck 10 rather than 11 because of noise (like water flowing) coming from spa area above us. Staying in a suite provides benefit of a concierge and butler. We had the best concierge (Bruno) on the planet. He took complete care of us - including ensuring we had dinner reservations for the 9 of us in combination complimentary and specialty dining, priority embarkation and disembarkation at ports, and other niceties. Our butler (Renato) checked in on us daily, and delivered nice snacks each afternoon. Suites also provide breakfast and lunch access to a specialty restaurant for sit-down, exclusive menu and seating. Avoiding buffet lines and crowds is worth the price of a suite. We had four specialty dining meals. Cagney's is bar-none the best dining experience on board The Pearl. We also enjoyed Moderno and La Cucino. If we could eat every night in a specialty dining restaurant, we probably would. Instead, we had several evenings split between Summer Palace and Indigo. I assume the nightly menus are different between those two complimentary dining options. We enjoyed the food in both restaurants; however, we felt the service was better in Summer Palace. Indigo was often slower. On board evening entertainment was fine - comic acts and aerial artists were great, hypnotist OK, Barricade Boys were good. Daily activities like trivia, bingo, etc. were typical cruise fare. I participated in some of it. Skip the beginner bridge classes - too many people and confusing teaching approach. Fitness center is nice, often crowded, yoga and pilates are offered with a class fee. Spa is overpriced, and I heard from others that the quality was so-so. Due to a hurricane, our first stop at Cabo was dropped unfortunately, but safety obviously needed to take priority. I took the level 3 hiking the Pacaya Volcano in Guatemala. I about died. Its VERY rigorous going up, and the 6-7000 ft altitude doesn't help. Coming down was absolutely treacherous with unprepared trails, rocks of different sizes, ash, etc. I wasn't prepared for this level of effort - and I wasn't alone. Many people needed to pay for horse rides to get to the lava field. I provided feedback to the shore excursion manager that the excursion description in no way accurately described - and set expectations - for the climb. My parents took a bus tour to a town in Guatamala. They were very disappointed with the excursion - lack of restrooms, very rough roads/driving. They also weren't alone in this assessment. One tour was three hours late in its return to the ship. Our stop in San Juan Sur, Nicaragua, was surprisingly delightful. We had high winds upon arrival which delayed tendering operations causing delays. We weren't greatly impacted with this because of our priority disembarkation. We enjoyed our bus tour to Rivas and Lake Nicaragua. I also enjoyed walking the beachside town of San Juan Sur. Locals are very friendly. We didn't take any excursions in Costa Rica because we had been there before. Instead, we walked and taxiied the port area of Puntarenas, a popular tourist destination for Costa Ricans. Cartegena, Colombia was absolutely lovely. We both liked our excursions, particularly enjoying the Old City, fortress, cathedral, etc. Cartegena deserves another visit. Our final stop was in the Caymans, and you can tell that they have a ton of experience dealing with cruise ships and tourists. Their excursions are planned to the T. I enjoyed Sting Ray City. Our highlight was the day going through the Panama Canal. The Pearl's bow was opened and supplied with beverages, cold towels, etc. A tour guide provided audio description of what we were doing and seeing during the entire transit. An absolutely fascinating experience. Here are my additional tips for NCL/The Pearl: 1. Very cool is the Bridge Observation Room, Deck 11, port side. During the day the window blinds will be open and you can see on to the bridge. Plus, there’s ship history, crew pictures, radar screens, charts and so forth to keep you busy for a few minutes. 2. There’s a bunch of onboard duty free shopping available when you're at sea – booze, jewelry, make up, accessories, clothing, perfume, etc. There’s also a small area for sundries you might have forgotten – toiletries, medications, batteries, etc. It is expensive. I had to pay $15 for a box of Nyquil. Try not to forget anything. 3. Guest Services is available in the Atrium. It operates just like a hotel reception. Go check your ship account every few days to make sure your bill is reflecting as correct. That way you don't have to stand in amazingly long lines the last day of your cruise to correct an error. 4. An alternative to waiting in long lines at the shore excursion desk are to 1) fill out an order form and submit through the mail slot or 2) place excursion orders at automated kiosks (hanging on wall throughout the ship). In either case, tickets will be delivered to your room – placed in the slot above your room number on the door frame. 5. Your bathroom is stocked with large dispensers in the shower for body wash and shampoo, small bottles (hotel style) of shampoo, conditioner, lotion, shower cap, Kleenex, retractable clothesline, and enough bath towels/hand towels/wash cloths to serve an army. A hair dryer is either in your room or bathroom, but situated in front of a mirror. I found enough shelving in the bathroom to store my toiletries. I had plenty of sockets (American plugs) to operate and recharge devices. You will have pool towels in your room that you can bring off the ship (for beach excursions) and drop off as you reboard. 6. Wifi is the one luxury I purchase - unlimited for duration of the cruise. Its expensive, but works fine. Only one device per room can be on the wifi, however, so you just coordinate with others in your cabin when you're kicking them off. You might want to get International service activated on your smart phone if you want to make phone calls or have internet access (without wifi). I didn’t get any texts in or out, but emails just fine. Rather than pay for onboard minutes, many people will just go to dockside restaurants at ports to get free wifi – they all give it to you if you eat or drink in their establishment! In any case, you can coordinate technology needs with the IT manager onboard. I found him very easy to work with. 7. Trying to find quiet is a challenge. The Atrium area is ridiculously loud in the late afternoon to the evening with music acts - makes working with Guest Service, Shore Excursions or CruiseNext office very difficult. Go see them earlier in the day. The Library is quiet, and sometimes Spinnaker Lounge early in the day and in between ship activities. Read Less
Sail Date October 2018
This was our fourth time travelling with Norwegian and for the first time we came back a little disappointed. Service, food and cabin were fine but we were particularly disappointed with the entertainment on the ship. We felt the groups ... Read More
This was our fourth time travelling with Norwegian and for the first time we came back a little disappointed. Service, food and cabin were fine but we were particularly disappointed with the entertainment on the ship. We felt the groups and singers round the ship were nowhere near as strong as others we've been on and while the "specialist" entertainers were mixed to say the least. Some were excellent - The Quintessence Aerial duo and The Barricade Boys - some were ok, and some just poor. In particular the woman singer was dreadful and I wasn't impressed with the comedian Tim whose act was very dated and consisted of making members of the audience do stupid things. Also a lot of the acts did two or even three shows during the cruise.The game shows seemed tired and ill thought out. And there were some odd things about the ship itself. Who thought it would be a good idea to put four lanes of bowling in the middle of a lounge?!!? And why was the trivia usually held in the Atrium where there were never enough seats and you had to compete with people visiting guest services etc.? We enjoyed the ports and most of the places visited - San Diego and Cartagena in Colombia especially but compared with the cruise we took with Norwegian to Hawaii last year on the Jewel, the Pearl was a disappointment. Read Less
Sail Date October 2018
We read the reviews about Celebrity Infinity being an older ship and expected to see some signs of aging and stress. To our surprise the ship was immaculate and looked modern and new! I learned the ship had been renovated a few years ago ... Read More
We read the reviews about Celebrity Infinity being an older ship and expected to see some signs of aging and stress. To our surprise the ship was immaculate and looked modern and new! I learned the ship had been renovated a few years ago and the first indication of weathering we noticed was apparent on the interior of the tenders. If you looked hard you could find an occasional blemish on a counter top or on the bottom of the hot tubs but overall you had to give credit for this crew to keep a ship this old sparkling. The food, the service, and the style of the main dining room exceeded our expectations. We originally planned to eat at a few of the specialty restaurants during the cruise but had such a good experience at the Trellis that we went there all 14 nights. My only regret is not taking one night to experience the 3D show at the Qsine as so many passengers were telling us it was great fun. My last comment has to be on the entertainment. The ship's dancers, orchestra, and band were top notch and the guest entertainers ranged from good to great. Overall, the entertainment and the Cruise Director were as good as any ship we've sailed. Read Less
Sail Date September 2018
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge ... Read More
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge dining rooms, although they pushed them a lot. Dining staff worked their tails off as usual to accommodate people. Ship is easy to navigate -- it's a good size, not a 'mega ship'. Cabin 3049 (inside) was small and a bit smelly and showed wear, but was very quiet and dark, so easy to sleep. The location was very convenient, near the gangways and not far from the main atrium and show theater. The thelassotherapy mineral pool near the spa is free and a real bonus! My favorite thing to do in the late afternoon was go and relax in the this mineral pool and then the sauna in the locker room, which has a large round window that looks out on the waves. Disappointing there wasn’t a formal tea (unless you are one of the more elite passengers). They do however put out tea items in the buffet restaurant in the late afternoon. Good itinerary—mostly did our own thing. Tendered twice, which went smoothly with the use of a ticket system. Lots of Americans, Canadians and Brits on board, several Europeans. I felt there could have been more daytime activities. It seemed like they had few activities, but they were very crowded because there weren't a lot of choices. My favorite thing was the 'silent disco'. Evening shows could have been more varied -- lots of singers -- but they were all excellent entertainers. The show theatre was never packed, which was nice. Easy to get a seat. The ‘show after the show’ in the Constellation Lounge is where Celebrity really shines! Embarkation in San Diego was long — 2 hours on your feet! Everyone complained about it. Disembarkation was easy. We stored our luggage at the port in Vancouver, spent the day there and then flew home later that day. Read Less
Sail Date May 2018
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost ... Read More
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost like a third world country port, to the embarkation in Vancouver was a tribute to total ineptitude. We had a dining room table for 11 but from the first night till the 5th nite on a10 day cruise one other couple and ourselves where the only one to actually dine. We asked repeatedly to have us moved to another smaller table but they refused.. Finally on the 8th day they moved us to another table and had another gentleman from open dining join us for the remainder of the cruise. We had booked over $1000 in excursions throughout the cruise. Each and Every one was a disaster. Misinformation, misdirection to meeting places etc.. They took us to Solvang California at 9:30 AM and the stores didn't open until 10:00AM. One excursion was scheduled for 9:30 AM and we received notice at 8: AM the same day that the cruise had been moved to 2:30PM after we had gotten up at 6:30AM in order to make the original departure time. We received so much credit back for complaints that we had enough to buy a new iPad and pay for a medical visit to the ships Dr. The Summit and the Infinity had noted they were refurbished recently but the Summit had spots and stains all over the upholstery in the Dining room and rust everywhere on both ships. They did update the area they added for the Blu Restaurant and the Aquaclass rooms but the rest were sorely neglected. Us plebians deserve some perks too!!!!! When we had to "tender"in several ports, I was almost afraid to get on the tender because of their poor condition and filthy windows and rust everywhere. I know this must sound lik esour grapes but we are faithful Celebrity cruisers and enjoy their cruises. We are booked on the new Edge in February and will be taking it again on a transatlantic in 2019 with a transatlantic in the fall of 2019, so we do love Celebrity. We hope that these heralded renovations of the older ships include these two ships or they should take them our of service!!!!! Read Less
Sail Date May 2018
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the ... Read More
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the Celebrity package were taken to our hotel. As scheduled we were collected from our hotel and transferred to the port again this was part of our package. we then had to stand in line for a very long 2.5 hours to check in this is a totally unacceptable length of time to stand in line. As Elite Captain Club members we have never waited more than 20 mins to check in. The long wait at check in meant that by the time we had put our hand luggage in the stateroom and freshened up lunch was nearly over. we were in Stateroom 7015, not a location I would choose again. The stateroom itself was fine with amply hangers and drawers but the cut backs were very noticeable. No shower cap No vanity kit No pen No paper No envelopes yes some of us till communicate by pen and paper and although these were provided on request I expect them as standard on a 5* cruise. Once again we chose the select dining option, which suits our needs however we were unable to make reservations for the time we wanted 7.30, and had to turn up and wait. this brings me to my other main complaint DRESS CODE or lack of it Since doing away with "FORMAL NIGHTS" and introducing "ELEGANT CHIC" the dress code on these nights is none existent, with guests in the main dining room in shorts & t shirts and although I did complain to the MD who met me on the second of these nights to assure me the dress code would be followed it wasn't. The food in the main dinning room was as good as it always has been with a varied choice and the staff were always friendly and helpful. I really loved the fact that the pool was heated this was a real plus as the weather was cooler than I expected. The shows we went to were very enjoyable and the public areas as usual were spotlessly clean we enjoyed spending sea day in the constellationlounge spotting whales and food the rendezvous lounge very relaxing. Once again our favourite place was the cafe on 5 this is always a the best place on the ship. Read Less
Sail Date May 2018
Chose this cruise as part of our Uncommon Journeys trip and easy sailing out of San Diego. Like the small ship of 1400. Liked the entertainment brought onboard. Liked upgrade. However, meals were hit or miss! Thai lunch was great; ... Read More
Chose this cruise as part of our Uncommon Journeys trip and easy sailing out of San Diego. Like the small ship of 1400. Liked the entertainment brought onboard. Liked upgrade. However, meals were hit or miss! Thai lunch was great; lobster tails on Gala night were excellent; however, last meal on last night was inedible....lamb chops! Gluten free bread was horrible white bread they put in microwave when I asked for it toasted. Finally, on our disembarkation day we were all told we could stay in our room until they called out number/color. Staff asked to come into rooms at 7:00 and 8:00 am before we were called and it was kinda rude. Service is going downhill and so is food....getting too much like Carnival. Both we and another couple who have cruised many, many days and are 3-star mariners, do not think we will ever go HA again! Very sad! Read Less
Sail Date May 2018
We love Azamara. Travel is what you make it. We enjoyed bridge lessons tremendously and the individual entertainers were phenomenal. Personnel on board are VERY accommodating and trained well to take care of every possible need we could ... Read More
We love Azamara. Travel is what you make it. We enjoyed bridge lessons tremendously and the individual entertainers were phenomenal. Personnel on board are VERY accommodating and trained well to take care of every possible need we could imagine. Wasn't crazy about some of the ports, but that always happens. Was surprised to see negative ratings about this voyage as everyone we talked to and met were very happy with this cruise. Came down with a bad cold on board and the doctor couldn't have been better. Some accompanying symptoms necessitated us being confined to quarters for a day, but we received free TV movies and any food we wanted from the room service menu or Discoveries Restaurant, only served on paper plates, not real dishes. We understood the necessity of this. Imagine our surprise several days later when we received a letter from the staff saying we would be comped one day on our next cruise to make up for the missed day we spent in quarantine. WOW! That's service! Best of all were the people we met on board and that's really one of the main reasons why we travel, to meet people from around the world and share conversations with them. Places are wonderful but people are even better! Read Less
Sail Date February 2018
We chose this cruise for the Panama Canal full transit, and the plus that the ms Westerdam was refurbished earlier this year. I read several reviews before the cruise about the refurb modernizations, mostly people missing what was no ... Read More
We chose this cruise for the Panama Canal full transit, and the plus that the ms Westerdam was refurbished earlier this year. I read several reviews before the cruise about the refurb modernizations, mostly people missing what was no longer there. One major change, and one I never saw mentioned, was the addition of 4 USB charging ports in our cabin: 2 at the desk and 1 at each night stand. Had I known, I would have left the mini-extension-cord-with-USB at home. At least I didn't need to use it - ever! The other changes to the ship's decor and style felt like an upgrade for me, also. I remember the previous HAL style from trips about her sister ship, ms Zuiderdam, and similar styles on the Eurodam and Ryndam, and while I enjoyed those ships repeatedly none of the changes felt "drastic" or "out-of-character" with Holland America's general sense of class and elegance. The public areas were gracefully appointed and comfortable. The background muzak for some areas was unpleasant but that may have only been our take on it. HAL needs to reaffirm her role by bringing the next generation into the ship and my choices may not always be the most popular or current. I'd rather adapt than see the cruise line falter and loose markets. The food was a better than last year's cruise and that was a pleasant surprise. I expect good food from HAL and am usually only mildly disappointed by a dish now and then. But the current kitchen has surpassed my expectations and on this 14 day cruise I actually was looking to try more new dishes each day rather than resort to those I had earlier in the week and thought were good. The crow's Nest Bar has changed - the coffee machines are now a permanent part of the bar but that turned out surprisingly well, since I never would bother to walk around the corner with the old layout. I read about people missing the library but really don't understand since any time I tried to find a book (since 2009) the selection was never what I expected and I always just settled for something. I was so grateful to start using a tablet when they were available to bring all the books (and more) that I want. I miss the teak loungers on the promenade deck. Those aluminum and nylon contraptions they have were not any more comfortable and far less appealing to me. But I bet the maintenance people are pleased with the lower upkeep for them.I would certainly never keep a teak lounger at home for that reason. We are not big on the shows in the mail showroom. The couple we attended were good and well visited. And the discussions we heard from others on board indication most we're pleased with what was offered. The Lincoln Center Stage was often come-early for seating, and the crowd around the piano duet only got more involved each night. The ports were different for us and while Guatemala and Nicaragua are still industrial ports, HAL does a decent job of getting you out into the countryside. One word of caution - we talked to vendors at the port, and negotiated for a tour in Corinto, Guatemala only to be told we could not pay with a credit card as we were getting into the van. The bus driver would "take us into town to an ATM where we could get cash" but that had too many red flags for us to find it acceptable. Nothing was said during any of the negotiations that the deals was for cash payment. And our concern was that once away from the port, and stuck, the price would not be the same. And again, inside the "hospitality center" that large room with the musicians and tour desks, we were initially told we could use our credit card only to have the older woman at the counter tell the clerk that no, we could only use the card "in town at an ATM" to get cash to pay. Our advice - either book with HAL or book online before you get there. Our cabin service was a good as usual, although later in the day than we expected. I feel that HAL is reducing staff to improve margins and that's unfortunate, if they have. Read Less
Sail Date December 2017
I love the time away on the cruise through the Panama Canal. And seeing the new canal was very interesting. The ports were interesting, learned about Tequila and coffee in 2 of the ports, and in Colon watched ships going through the ... Read More
I love the time away on the cruise through the Panama Canal. And seeing the new canal was very interesting. The ports were interesting, learned about Tequila and coffee in 2 of the ports, and in Colon watched ships going through the canal. We ate dinner in the main dining room. The food was generally great, except for some of the vegetarian dishes. the Spa cafe was a disappointment. Food was mediocre and no hot food. Went on another Celebrity cruise and the spa cafe served grilled fish for lunch, great!! but not on this one. Only cold wraps and salad. this ship is over 15 years old and in need of maintenance in the rooms and some care. With the first view of the ship I noticed that it needed painting and general care outside. I guess I am spoiled by RCCI and the care that the Captain for "His" ship. This care was not evident on this cruise. Found out that Captains are rotated every 3 months, so there is no "ownership" of the vessel. Also found that the brochure description of the cabin was mistaken. Read Less
Sail Date November 2017
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, ... Read More
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, the crew was almost universally friendly, attentive and wanting to make our cruise experience better. The ports were generally excellent with the exception of Colon, which was a dump. In our opinion we should have sailed straight from the Panama Canal to Cartagena, which other than the canal was the highlight of the cruise. We don't take ships' tours but had a few good tours on this cruise, with the exception of Puerto Quetzal, where the tour arranged through Tour Excursioneers to Antigua and a spa was poorly organized and overpriced. Our tour with Marelvy in Cartagena was excellent, as was our tour from Puntarenas. Again the only negative was the ship, which is in very bad shape. Read Less
Sail Date November 2017
This was my first (and probably last) Disney cruise. I had been lead to believe that Disney is a step up from other mainline cruises (my experience there is Holland America, Princess and Royal Caribbean), but other than the specifically ... Read More
This was my first (and probably last) Disney cruise. I had been lead to believe that Disney is a step up from other mainline cruises (my experience there is Holland America, Princess and Royal Caribbean), but other than the specifically Disney events (shows, characters, etc.), it wasn't any better. I understand that the Wonder had been recently in dry dock and the cabins and public areas looked very fresh. My cabin was much better than Royal Caribbean, about the same as Holland America and not as nice as Princess. Our cabin host (what happened to steward/stewardess?) was great. The food was generally blah. They always had fancy descriptions on the menu, but nothing was as good as it was described. Very little seasoning. I understand the children's menu being bland, but expected more from the main menu. The quality of the ingredients was uneven. Actually enjoyed the food in Cabanas more than the dining rooms as my expectations weren't as high. Had a steak in Palo and it wasn't worth the $30 surcharge. I didn't participate in many enrichment (2 lecturers) or entertainment activities, so I won't comment there. It seemed to be that everyone who is a member of the Cult of Mickey did enjoy the entertainment!! Embarkation in San Diego was fine. Disembarkation in Galveston, not so much!! Not many crew to be seen and some passengers deciding that they didn't need to go to the back of the line. Disney appears to be great for families with young to tween children and adults who are Disney fans, but isn't worth the increase in per diem for those adults who aren't especially Disney fans. Read Less
Sail Date October 2017
Disney did it well with having Captain Ken Puckett (former Panama Canal pilot boat captain) and Ron Clements (animator and director of many wonderful animated Disney movies, including Moana and The Little Mermaid) give lectures during sea ... Read More
Disney did it well with having Captain Ken Puckett (former Panama Canal pilot boat captain) and Ron Clements (animator and director of many wonderful animated Disney movies, including Moana and The Little Mermaid) give lectures during sea days. There were also movies shown related to Ron Clements' lectures, animation classes, other Disney movies, Disney shows, cooking classes, hide and go seek for the ship's officers, live music and concerts, many other entertainment acts, trivia and all the usual Disney activities that are on shorter cruises. I did not enjoy the rap and millennial music that they played for some of the sail aways and Pirate Night Party. The food in the three restaurants has gone downhill, since cruising Wonder in January, for some of the meals, including the desserts. You definitely couldn't tell what they were by their descriptions. I ordered the spaghetti and turkey meatballs from the children's menu and the Mickey bar one night since you can order from it as well if needed. The breakfast and lunch buffets were excellent. I wasn't impressed with the restaurant for breakfast and brunch either. The food was just okay and took a long time before it was served. Our waitstaff, Elizabeth from Mexico and Levi from South America, were excellent! Disney Wonder is my favorite Disney ship with an easy flow to her. Our Navigator's balcony was a decent size. The balcony was smaller than normal, but was protected from the rain and had a working temperature gauge and barametor. The officers, cast members (staff, stewards, waitstaff, etc.) and guests (passengers) were friendly and fun to interact with. There were a lot less guests than usual and children due to the two week cruise. This was a major plus since there were seats available for the performances, movies, etc. The buffets flowed easily for both breakfast and lunch. There is no longer a dinner buffet. Instead there is a dining area, with wait staff and food prepared there,in Cabanas with a similar menu, with a few less choices, that you can go to as you please during certain dinner hours. We didn't try it. The highlight of the cruise was going through the Panama Canal. All I can say is,"Wow!", what an incredible experience it was! Our cruise began in San Diego, California. We visited Cabo San Lucas, Mexico, Puerto Vallarta, Mexico, Cartagena, Columbia, Georgetown, Grand Cayman and Cozumel, Mexico, arriving in Galveston, Texas. This is a must do cruise! You'll have many magical memories to last a lifetime! Read Less
Sail Date October 2017
I normally don't write reviews anymore, but having just read two reviews rating their Panama Canal cruises as average, I feel I need to give my opinion to help bring the average up to where it belongs. The ship is not ... Read More
I normally don't write reviews anymore, but having just read two reviews rating their Panama Canal cruises as average, I feel I need to give my opinion to help bring the average up to where it belongs. The ship is not "tired" as one reviewer said, in my opinion of course. The ship is in great shape. The food is "good but not excellent" one reviewer said. That can be said about almost every cruise and cruise line. This was my 37th cruise so I do have many with which to compare. There were many activities on board to keep one involved during the days and evenings. During the evening there was a quartet playing classical music, a couple at two pianos playing and singing popular music as well as the main shows, movies and the casino. The enrichment speaker and the Panama Canal movies were excellent. The cruise director, TJ, and his assistant Francisco were excellent, friendly and good humored. They were the only cruise director staff on this cruise so they had a lot to do. The trivia games were well attended and varied, being competitive and fun. The evening main shows were the best I have encountered on recent cruises. The ports were not very exciting to me but that is to be expected traveling from San Diego to Fort Lauderdale. we did take a tour to San Jose, Costa Rica, and tour old town Cartagena, Columbia. It was the transit of the Panama Canal that was the feature of the cruise. We were well informed before entering the canal by the enrichment speakers and movies so we were prepared to see the highlights. There was a running narration as we progressed through the canal which also helped. Overall it was a wonderful cruise on a great ship. Read Less
Sail Date October 2017
MAASDAM – SOUTH PACIFIC CROSSING – 27 Sept to 21 Oct 2017 Embarkation and disembarkation: We arrived at the dock at around 11.30 a.m. and we were in our cabin within 20 minutes which was just incredible. Everything was so ... Read More
MAASDAM – SOUTH PACIFIC CROSSING – 27 Sept to 21 Oct 2017 Embarkation and disembarkation: We arrived at the dock at around 11.30 a.m. and we were in our cabin within 20 minutes which was just incredible. Everything was so smooth and organised thanks to completion of all documentation on line prior to the cruise. Service was smooth and efficient and we were not entitled to any priority boarding. Disembarkation was equally smooth – we expected a bun fight to get off the ship, but again this was extremely well organised and we were through customs and immigration and onto our coach to the Airport for transfers within 30 minutes. Could not fault any of it. Stateroom: We were in Stateroom 063 a vista suite on the Navigation deck. The cabin was clean and comfortable and had lots of storage in two double sized wardrobes with dozens of hangers, 13 good sized drawers (including two each side of the bed) and two shelves as well as a dressing table and fridge which was set up as a mini-bar. The balcony was a good size and the stateroom felt spacious and we did not feel crowded at any time. We do not usually have room service for breakfast or any other meals so cannot comment on that but our steward was one of the best we have ever had. We were just to the rear of the Aft elevators and we had no noise whatsoever from any quarter. The cabin was very convenient for the Seaview pool and deck and just one flight of stairs from the Lido deck so very close to most things. Our bathroom was cosy with just one vanity with two small shelves on the wall and a large shelf underneath that ran all the way along so plenty of space for all your toiletries. The bath was quite deep with a good shower overhead and there were plenty of grab rails and a non-slip mat for inside the bath so there is little chance of slipping if you take usual care. Toiletries were Elemis in dispenser bottles. Shampoo, Shower Gel and Condition in the bath area and body lotion and tissues on the vanity. Laundry Package We took the unlimited laundry package at just $7.00 per day and found it to be excellent value and great service. I put the laundry on the bed each evening as we went out to dinner and it was all back freshly laundered (and nicely folded or on hangers depending on the garment) by lunch time the next day. We had no problems with anything being damaged or buttons missing etc. Just great service Ship We just loved this grand old lady. Yes, she is showing signs of age around the outside with some rust spots in places, but she is extremely well maintained and the interior is just beautiful understated elegance. We saw no evidence of leaks or problems at all and would not hesitate to sail on her again. Beverage Package We tool the Signature Beverage package and by pre-cooking prior to boarding this cost us $45.00 per day for each of us. This package now included all the “Quench” package items as well so all soft drinks, bottled waters, Pellegrino sparkling water, mocktails, Explorations Café Coffees etc as well as 15 alcoholic drinks so superb value. We didn’t do anything like the 15 but still felt we had value for money. A couple of beers in the afternoon, cocktail before dinner, wine with dinner and a few drinks in the Piano Bar after the show and it soon mounts up. We got our water, sparkling water and any other soft drinks in the Lido Bar before going back to our cabin to shower and change for dinner. (We asked our steward to arrange for our mini bar fridge to be emptied so we had lots of space for everything we took back – you need to be organised and make the most of y our package) The limit on drinks is up to $9.00 which covered just about everything, including a good choice of wines by the glass and brandies and good quality spirits. Unless you want 5 star cognac and obscure single malts it is more than adequate and certainly covered our needs without any problems. If you don’t want to take the beverage package there are lots of Happy Hours to take advantage of (these are not included on the package). There is Happy Hour each afternoon from 4 until 5 in the Ocean Bar and also the Crow’s Nest. You buy one drink at standard price and get a second of the same drink for just $2.00. This deal is offered again in the Crow’s Nest each evening from 9 p.m. until 10.00 p.m. At 5 p.m. each afternoon there is also Sip and Savour which includes the appetisers of the day and a glass of wine for just $4.00 and then at 6 p.m.in the Mix Martini Bar there are $4.00 Martinis until 7 p.m. In addition there are often drinks of the day around the Lido Pool at discounted prices from 2 until 5 in the afternoons. We thought that in general the drinks prices were very reasonable whether you chose to take a package or not. Dining The food in general was excellent and some of the best we have had on any cruise. We had breakfast in the Lido Market each morning and if you time it right (might need to check it out over a couple of days) you can avoid any queues an get your eggs fresh without a wait. We usually just snack at lunch time so always had plenty of choice in the Lido with their wide range of sandwiches, cheeses, sushi etc as well as a fully cooked lunch. Great desserts and ice creams too. My husband had a couple of burgers from the Dive-In and he said they were really good – they were certainly fresh and looked appetising as he brought them to the table. We ate in the MDR each evening on Any Time dining rather than fixed sittings. We usually went to dinner around 8 p.m. and there was never a wait. Sometimes we had a table for two and at other times we chose to share with others. The service was always excellent with an average dining time of around 1 hour 15 minutes. The food was hot and fresh, the menus varied and interesting with a different one each night of the 23 nights on board. There were 4 Gala Evenings during our cruise and the Gala Dinners were great. Some individual items were repeated throughout the cruise but no two menus were the same so always lots of choice. Usually we eat in the Pinnacle Grill and Canaletto a couple of times during a cruise but we just didn’t feel we needed to. We had great steaks, beautifully cooked fish, Alaskan Crab and Lobster tails on top of a filet mignon in the MDR so didn’t feel we needed to pay extra for anything. There were two Cellar Master’s Dinners and two Evenings of Le Cirque in the Pinnacle on this cruise and all seemed to be well attended. Bars & Nightclub There are a few bars to choose from with the Ocean Bar and the Mix being the most popular. The Ocean Trio were great and played good music for dancing each evening. The Mix hosted Trivia from 7 until 7.30 and was always busy following on from the $4 Martini Specials. The Piano Bar usually got lively after 9 p.m. and played on until around midnight of just after. Always good entertainment. The Crow’s Nest was really good when the Band were playing and Karen, the vocalist, was exceptional and took the time to wander around during their break between 10 and 10.30 to ask for any requests etc. Unfortunately on our cruise no-one seems to stay around up in the Crow’s Nest much after 11.00 or so which was a shame considering how good the group were. Shows & Presentations The shows were excellent and offered a great variety. From very interesting talks and presentations in the afternoons to full on shows in the evenings. The Maasdam Singers & Dancers were really good and their shows were always very entertaining. Others included singers, musicians, comedians, impressionists etc. so lots of variety to suit all tastes. We are not into classical music but the musicians in Adagio each evening were always well supported and the area was mostly full as we passed by each evening. Those we talked to who loved their music said how good they were. General Overview We absolutely loved our cruise – we loved all the sea days especially which is why we chose this particular one. Our port days, though few, were very enjoyable. Particularly Samoa and Dravuni Island in Fiji. We thought it was a very good itinerary overall and we will most certainly consider this cruise again. Just hope HAL doesn’t go into building big cruise ships. The Maasdam was wonderful and very easy to get around. Everything was convenient, it never felt crowded and there was always a comfy chair or a sun lounger available whenever you wanted one. Excellent service, great value for money, wonderful cruise. Nothing more to be said. Read Less
Sail Date September 2017
We chose this cruise because we love long lazy relocation cruises. This one did not disappoint us. San Diego is a great port and we explored the city over five days, prior to departure. Embarkation and disembarkation were seamless and ... Read More
We chose this cruise because we love long lazy relocation cruises. This one did not disappoint us. San Diego is a great port and we explored the city over five days, prior to departure. Embarkation and disembarkation were seamless and effortless. The Maasdam is an old ship, but has been maintained well. Our verandah cabin on deck ten was large, with plenty of storage and handy to the stern pool, the Lido and the dining room. Entertainment and activities provided were not brilliant, but enough to keep the Holland America demographic happy. Barry from Boston, the nightly entertainer in the piano bar was the highlight for us. Some of the ports of call are very small and without too much infrastructure for tourism. However, the snorkelling was very good! The staff on the Maasdam is excellent - especially our Cabin Steward - Victor - he was awesome! A throughly enjoyable 23 days....... Read Less
Sail Date September 2017
We took this cruise due to our desire to stay in the US and Canada (chronic medical issues). The itinerary was excellent (San Diego; Santa Barbara; Monterey; Astoria; Seattle; Nanaimo; Victoria; Vancouver). The crew were outstanding -- ... Read More
We took this cruise due to our desire to stay in the US and Canada (chronic medical issues). The itinerary was excellent (San Diego; Santa Barbara; Monterey; Astoria; Seattle; Nanaimo; Victoria; Vancouver). The crew were outstanding -- almost everyone made that "little extra effort" that made our time enjoyable. We did the open dining option for the first time and really enjoyed it. Our party of 4 was able to sit alone at a table of 4 for every dinner meal (as requested). Diversity of food selections (including vegetarian options) were very good; presentation was exceptional and quality was good. Other meals were mostly in the Ocean Grille buffet, which was also very good, although it seemed to get a bit monotonous by the end of an 11-day cruise. (I missed having any Mexican or Tex-Mex selections the entire cruise). Tip: if you want a kind of jelly other than strawberry or orange marmalade, go to the Trellis dining room for breakfast (blackberry and grape). Our party's cabins were typical concierge class cabins. One of us paid to have Aqua class and the relaxation room on the Infinity was a huge disappointment -- dark and damp and dank -- not at all like the photo on the Celebrity site. I would not bother again. Beds were comfy but awfully narrow if you are used to a king-sized bed. The room on the Ninth deck (9102) had frequent sewage smells, coming from the toilet and from the deck (outside). No other complaints about cabins. The concierge was outstanding. My husband forgot a prescription at home. We first checked with a nurse on board who checked to see if they stocked it on the boat (no); she was not very helpful. The concierge helped us call out doctor back in our home state and we were able to pick up a new prescription at the next port. The photographers seemed younger and more timid than the ones I have encountered on previous ships. They were not asking to take your photos all the time -- which may be good or bad depending on your point of view. We saw three evening shows -- we left the first one because the singing was horrible. The next two shows were entertainers who were not from the ship -- they were both g-rated and top quality (a magician who used mechanical items and a musical impersonator). Unlike past cruises, there was very little planned on board for people to do. Not sure if this was because it was a repositioning cruise, but it was a bit boring. Lots of library users! The average age on this particular cruise was at least 65. No kids, no teens and almost no one under age 50. Lots of canes, wheelchairs, oxygen, etc. Read Less
Sail Date May 2017
Pick this because of the unique schedule of ports going up the west coast to Vancouver. Celebrity Elite cruisers. Third cruise on the Infinity, from its first days in Alaska to South America and this one. Guest entertainment was very ... Read More
Pick this because of the unique schedule of ports going up the west coast to Vancouver. Celebrity Elite cruisers. Third cruise on the Infinity, from its first days in Alaska to South America and this one. Guest entertainment was very good. On board production shows were a little bit rough. Live band at shows was great. Lack of music around ship pre-dinner was noticeable. When there was good lounge entertainment the room (s) were packed. Late night constellation events were sparsely attended. Lack of daytime "enrichment events" was topic of discussion among regular Celebrity cruisers. Regular Cruise Director was off ship until San Francisco, Nacho did great job filling in. Once Alejandro was back there were less announcements and little communication except at the end of the nightly main shows. Cruise Director TV was of no value to watch. There was an attempt a sailaway party on the helipad out of San Francisco......just a bit too cool and windy (and foggy). Most left helipad once ship moved from berth. Did speciality dining in Tuscan on final night of cruise. WHAT A DISSAPOINTMENT! Service from our waiter was great, everything else, including the food was bland. The room is not very inviting (cold-stark), not a $45 upgrade environment. Main Dining room had much more atmosphere and "life". Celebrity has too many large tables for the way they do anytime dining........all two tops were given beepers----3, 4, 5, 6....no wait, unless you wanted to join a large table of 2's. Read Less
Sail Date May 2017
We chose this cruise based on a great past cruise with Celebrity and the itinerary which included nine ports in eleven days. Sadly, the quality of service, food, food presentation and entertainment have all gone way downhill since our last ... Read More
We chose this cruise based on a great past cruise with Celebrity and the itinerary which included nine ports in eleven days. Sadly, the quality of service, food, food presentation and entertainment have all gone way downhill since our last cruise. From embarkation in San Diego to returning to the ship after our last full day in Victoria BC, we encountered problems literally every other day. Most were small, but annoying and took time to resolve. Celebrity is in the service business, but seems to have made changes strictly to make more profit for them. Examples: Room towels were of lesser quality than a Holiday Inn Express. Celebrity now allows select members of the ship's crew to dine with guests in the Oceanview Cafe. No more midnight buffet's or even finally evening midnight buffet with ice sculptures. And, the chairs and tables in the Cafe really show their age and need updating. But who cares, it is where the buffet is served. Entertainment included a very mediocre juggler/magician as a main act. I could go on, but what is the point. Celebrity only cares to get you on board and then sell you everything they can. That is there focus. The even messed up two "Special Events" that we were celebrating including my 60th birthday on a day we were at sea. Why ask if you are celebrating special occasions on the cruise, and then mishandle and miss entirely, the special occasion? Yet, this is what Celebrity has become. Poor trained, poor managed staff that can only apologize for problems and put band-aids on them, rather than doing something to change the experience and make it better. Mind you there were a few shining stars who tried really hard, but this was a long and expensive cruise and the overall on board experience was not a positive one. Read Less
Sail Date May 2017

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