7 San Diego Oceania Regatta Cruise Reviews

We wanted to visit Hawaii and French Polynesia and the time fit in with our schedule. I am writing in Papeete Tahiti Airport, for a flight that doesn’t leave for 10 hours. Oceania Cruise Line arranged this wonderful itinerary prior ... Read More
We wanted to visit Hawaii and French Polynesia and the time fit in with our schedule. I am writing in Papeete Tahiti Airport, for a flight that doesn’t leave for 10 hours. Oceania Cruise Line arranged this wonderful itinerary prior to our cruise from San Diego to Tahiti, November 1 to 19, 2017. My wife and I are seasoned cruisers having 24 cruises under our belts, 3 with Oceania. On this cruise the first 5 days across to Honolulu were uneventful except for the food which was, for lack of a better word, insignificant!!!! (Oceania prides itself on the finest cuisine). After spending a day in Honolulu we proceeded to our next destination, Kauai. 2 a.m. all is dark and quiet. Engines broke down, no power, Captain came on intercom “emergency power”. Everyone up to Terrace Café and Horizon Lounge. At day light we were allowed back to our cabins. Very little communication from the Captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped Maui, Kauai and Fakarava in French Polynesia. We lost 3 destinations out of 8. Hundreds of guests complained to Concierge and were told that the company would be coming out with a letter of explanation and compensation. Our trip cost us $10,700.00 with air from Papeete to LAX. We received an offer of $500 future cruise credit usable in 2018-19 – WOW!!! What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit. Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines. We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!! Room - smallest balcony stateroom ever, smallest bathroom, smallest shower Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc Internet – slowest on the planet – we were not able to reply to emails – toooooo slow. Entertainment – poor to mediocre To add insult to insult the final port was Papeete, arriving at 8.00 p.m. on a Saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to New Zealand. Stores were closed since it was Sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. we were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by Oceania. Oceania was happy to take their money and dump them as soon as possible!!!! Oh, by the way the plane did not leave at 10 p.m. on Sunday due to an Air France strike – plane left at 1.00 a.m. Monday morning arriving LAX 8 hours later only to sit for an hour on the tarmac waiting for a gate. We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the Cruise Vacation Guide Book i.e. “OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST” This DID NOT happen in Papeete – the true experience was being kicked off the boat with no thanx!!!!!! We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “Regatta” Don’t go, you may be sorry, we were!!!!!!!!!!!! If asked for recommendations you can assume what they will be!!!! Read Less
Sail Date November 2017
We found what we believed to be and should have been a once in a lifetime 18 day paradise cruise to the South Pacific. It was an anniversary so we went big and purchased a Vista Suite. Left from San Diego on Nov 1 for a wonderful 5 day ... Read More
We found what we believed to be and should have been a once in a lifetime 18 day paradise cruise to the South Pacific. It was an anniversary so we went big and purchased a Vista Suite. Left from San Diego on Nov 1 for a wonderful 5 day cruise aboard the Regatta to Honolulu. Schedule was one day on Honolulu, then to Kauai for a day, Maui for most of a day, a 4 day cruise to Farakova then to Nuku Hiva, Bora Bora, Moorea and Tahiti. Problem is we left Honolulu at midnight and about 1 am the ship went totally dead in the water with zero power anywhere, i.e. no toilets, water, nothing. At 5 am the Captain announced that we all needed to muster in common areas as they were running out of battery power and would not be able to communicate to the passengers. This was done and I must say the crew was fantastic, keeping all calm and happy. Turns out one issue was the emergency generator did not work at first, thus no power for the ship. We do not know why it went dead in the water. Final result was a tow back to Honolulu where we were allowed to disembark after noon to spend another half day on Oahu (not the best of the islands). Next morning we were told we were not going to leave until probably after noon so we were off for another half day repeat and back by 1:30 to spend another half day on board in port, not leaving until 9 that evening. Instead of seeing Kauai, Maui and Farakova, we cruised for another 5 days directly to Nuku Hiva. The rest of the cruise went very well but for missing 3 important islands Oceania offered a free cocktail party and $500 toward a future cruise in the next two years. Oh, and the chartered flight from Papeete to LA was supposed to leave at 10 but even the day before they found out it would not leave until 1 am. Many of us, ourselves included, had to miss our connections and in our case it cost us another $750 to change and book another flight. Very unacceptable. Please do not get me wrong here. Oceania is a wonderful line, the crew always exceptional and the food spectacular. The Vista Suite on the bow was a great way to go and we did have a great time overall, but of course were very disappointed to miss three islands. Regatta is a terrific ship and our first in the smaller class. We found that for us, we probably prefer the larger version with more restaurants, boutiques and other amenities but hey, that is personal. Read Less
Sail Date November 2017
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under ... Read More
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under our belts, 2 with oceania. On this cruise the first 5 days across to honolulu we had no air conditioning or hot water. Safe not working. food which was, for lack of a better word, insignificant!!!! (oceania prides itself on the finest cuisine). After spending a day in honolulu we proceeded to our next destination, kauai. 2 a.m. All went dark and quiet. Engines broke down, no power, captain came on intercom “emergency power”. Everyone up to terrace café and horizon lounge. At day light we were allowed back to our cabins. Very little communication from the captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped maui, kauai and fakarava in french polynesia. While in port of honolulu fire caught on deck 11.officers smoking area. They announced it was a small fire. While looking down 11 fire trucks were at the bottom of the ship. we lost 3 destinations out of 8. Hundreds of guests complained to concierge and were told that the company would be coming out with a letter of explanation and compensation. Our trip cost us $ 15,000 with air from papeete to lax. We received an offer of $500 future cruise credit usable in 2018-19 – wow!!! What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit. Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines. We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!! Room - smallest balcony stateroom ever, smallest bathroom, smallest shower Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc Internet – slowest on the planet – we were not able to reply to emails – toooooo slow. Entertainment – poor to mediocre To add insult to insult the final port was papeete, arriving at 8.00 p.m. On a saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to new zealand. Stores were closed since it was sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. We were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by oceania. Oceania was happy to take their money and dump them as soon as possible!!! We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the cruise vacation guide book i.e. “OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST” This did not happen in papeete – the true experience was being kicked off the boat with no thanx!!!!!! We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “regatta” don’t go, you may be sorry, we were!!!!!!!!!!!! Read Less
Sail Date November 2017
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the ... Read More
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the pa to inform us they had lost all power on the ship and ship was dead in the water.. worse than that the aux. Power would not go on ... Therefore the captain (rightfully so) instructed all passangers to go to open pool area because there would be daylight shortly and it would be dangerous for anybody to walk about in the dark.. worse part of this 'incident' is the good will gesture oceania had offerred all passangers .. A future cruise credit of $500 towards a future cruise. are you kidding!!! also, they changed the itenerary.but not informed of the change till after the ship was cleared to leave honlulu (ps we had to be towed into honolulu ...even though the power eventually came back on).. moreover, the captain instructed evrybody to be back on the ship bt 2:30pm (believe it was november 8th) with further info re departure. .. Never recieved info re departure till after 8pm when the ship was about to leave and most of the passangers were at dinner. We were informed the change of itenerary would be in print in the stateroom.. Upon review of the new intenerary, we were informed of loss of 3 ports and added 5 more sea days. this is not what i signed up for... If given my drutherers and given the opportunity i would have left the cruise in honolulu..... By the way ncl executives had flown in from miami were on the ship when the change of intnerary occurred ncl and oceania messed up terribly miss handeled this situation and owes each passanger more than the $500.00 future cruisecredit... This is an insult we have choices for future cruises..for me it will not be the regatta or oceania. Read Less
Sail Date November 2017
We chose this cruise because of the 8 ports scheduled and the area. Due to a power failure we were tugged back to Oahu in the middle of the night, no lights, no toilets, and we were evacuated to the 9th deck in our pajamas and jackets for ... Read More
We chose this cruise because of the 8 ports scheduled and the area. Due to a power failure we were tugged back to Oahu in the middle of the night, no lights, no toilets, and we were evacuated to the 9th deck in our pajamas and jackets for 4 hours. We were stuck in Oahu for 3 days while the ship was "fixed". There was a fire on board during that time with no explanation given. 3 ports were eliminated from our itinerary, ones that were important to us. The incident was called an "inconvenience". Upon leaving the ship in Papeete, we were bused to a hotel meeting room where we sat for 12 hours. Our charter flight was delayed 4 hours, causing a change in our connection at LAX. We missed our flight to San Diego because LAX immigration was so crowded. Our luggage made it to SD but we did not. Read Less
Sail Date November 2017
This cruise was to celebrate our 50th anniversary and we had always wanted to travel to Tahiti and French Polynesia, plus the stops in Hawaii were also of interest. We have been to Hawaii before and were looking forward to Maui as we ... Read More
This cruise was to celebrate our 50th anniversary and we had always wanted to travel to Tahiti and French Polynesia, plus the stops in Hawaii were also of interest. We have been to Hawaii before and were looking forward to Maui as we have some favorite spots there we wanted to visit, plus had never been to Kauai. This was the unfortunate cruise that lost power and sat in Honolulu for three days. I won't go into details as others have stated at length the problems that guests were subjected to when they wrote their reviews. When the revised itinerary was given to us their letter said there would be "only minor adjustments to our itinerary". Imagine our surprise when we realized that minor adjustments meant we would lose 3 of the 8 ports, or nearly 40% of our cruise ports!!! Minor??? They referred to the loss of power as "Technical Issues". I agree with others that this is more than technical issues, these are major problems and this ship either needs to be totally overhauled, or retired. It was frightening to think of the outcome if loss of power had happened when we were hundreds of miles away from any assistance!! We spoke to the concierge on two occasions about compensation for the loss of such a big part of our cruise experience. On both occasions he told us to write to guest relations at the home office when we got home, to request compensation, implying that there would be something available, but not until the cruise was over. That was all fluff, he just wanted to get us away from his desk so he didn't have to listen to our frustrations. I believe he always knew Oceania would do nothing more than cruise credits. How dumb do you have to be to spend more money on a cruise line that fails to provide the trip that was promised the first time you traveled with them. Because this was a special trip for us, we pulled out all the stops and reserved a Penthouse stateroom, plus a deluxe dayroom at a resort in Papeete while we waited for our flight back to CA. Considering everything we spent, flights to and from California, excursions, tipping of staff, hotel stays at both ends of the trip, our cost was upward of $20,000. So we felt we had a legitimate argument for some kind of compensation, if nothing more than to refund the port charges and taxes for the 3 stops that were eliminated. NOPE! They just wanted to give us a few more dollars in cruise credits. It was insulting!! Our travel agent also intervened on our behalf to request a refund, but they didn't even acknowledge her email. As to what we received while on the ship, the food was OK but not the excellent cuisine that we had heard about with Oceania. They made a big deal about making reservations to the two specialty restaurants, but we did not find them to be exceptional at all. We actually preferred eating evening meals in the Grand Dining Room. We were very pleased with the staff, our butler was absolutely wonderful, as were all of the housekeeping crew, servers in the restaurants, attendants on the pool deck, etc. They all gave us wonderful service for which we tipped generously. Entertainment was mediocre most of the time, but we weren't expecting any broadway shows on a ship of this size with fewer than 600 passengers. We attended several of the evening shows, and also several of the daytime lectures, which were generally quite informative. Public areas of the ship were attractive, but showing their age. Our overall feeling after the cruise was relief to get home safely and sadly we felt we had spent alot of money for experiences we didn't receive. Instead of owning up to their responsibility to their guests, after the cruise was over, Oceania sent out letters with hollow platitudes and apologies, telling us our comments had been noted for Oceania's "reflection and future planning". How does that help the passenger who lost out on their trip? Lastly I would like to comment on the onslaught of brochures and publications that Oceania continues to send us with the beautiful pictures of faraway places we might want to cruise to. We receive at least one or two per week. If they devoted even a fraction of their promotional budget to delivering what we were promised, they wouldn't have to work so hard to get new guests. Their existing customers would be coming back for add'l cruises. Every time we receive another mailing from them it is like salt in the wound. We would just like the forget this cruise!!! Read Less
Sail Date November 2017
The ship broke down after leaving Honolulu, had to be towed by tugs back to port. Stuck in Honolulu for three days. Missed 40% of ports of call on the San Diego to Papeete Cruise. Feelings of insecurity, uncertainty and disappointment. ... Read More
The ship broke down after leaving Honolulu, had to be towed by tugs back to port. Stuck in Honolulu for three days. Missed 40% of ports of call on the San Diego to Papeete Cruise. Feelings of insecurity, uncertainty and disappointment. Oceania offered $500 shipboard credit on cruise in 2018/19 as compensation and that's all. No respect or empathy for passengers. Trying to benefit from passenger misfortune and their failure to provide a sea worthy ship. This is an example of anonymous corporate bean counters sabotaging the hard work and sincere efforts of the crew and staff to provide a high quality cruise experience. Many passengers were extremely angry and frustrated and will take legal action, write trip reviews and certainly not sail with Oceania again. The company emphasizes their committment to passanger satisfaction but when they have an opportunity to prove it we realize it's all just marketing lip service Read Less
Sail Date November 2017
Regatta Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 5.0 4.2
Entertainment 3.5 3.5
Public Rooms 4.0 4.4
Fitness Recreation 4.5 3.8
Family 2.0 3.8
Shore Excursion 4.0 3.2
Enrichment 4.5 3.5
Service 5.0 4.3
Value For Money 4.5 3.5
Rates 4.0 4.0

Find a Regatta Cruise

Easily compare prices from multiple sites with one click