This was my 15th cruise and my first and last cruise with Holland America. I chose Holland America because they were the only ship with open Suites available at the time of my booking. I also heard that the food on a Holland America cruise is wonderful and I was looking forward to a relaxing cruise with a comfortable room and great food and some on board activities, this ship provided none of ...
First and last cruise with Holland. Neptune suite. Winter getaway with friends for a week. Good first impression. Good food well presented in lower deck restaurants. Most staff attentive but spotty service (numerous instances pointed out when asked for our feedback) indicative of either a need for better training or management. One gross instance of food served us on a very dirty plate. Other ...
It pains me to say this because in the past we have always loved HAL but this cruise fell so short of expectations that we have resolved never to sail with this line again.
Some things remain the same - the friendliness of the crew and truly great fellow passengers - but almost everything else was wanting.
The ship itself was in poor repair. There were broken windows, chipped paint, soiled ...
This cruise has several cons.
Too many days at sea ( 12 ) which would be ok except the ship had a very poor entertainment program. The evening shows on the first leg were poor quality, better on the return leg, but still not great. The daytime presentations were uninteresting to most, spotty in number, - who wants to do towel folding, teeth whitening, sarong tying? The days at sea were boring, ...
I've been to Hawaii RT 6 times and this was the worst for activities and on any cruise ever taken as well and that numbers about 40. There was no Hawaiian enrichment speaker unlike last year. No guest speakers. NO COOKING CLASSES on way over. No singers\dancers until the return. Etc etc. Everyone was complaining and one lady canceled two future HAL cruises. Finally in Hawaii HAL got the word ...
As a 4 star mariner (loyalty level), I was very disappointed in the small changes that have occurred to HAL over the last 5 to 10 years. I have come to expect a better experience and was just disappointed by the food quality and generally, employees that just were doing their job. There were a couple of employees that were outstanding, but overall, they had already left for the day.
The food ...
Be prepared if you expect luxury because my comparison of this ship is that it was more like a passenger ferry than a cruise ship.--I just wrote to Holland America to explain my decision to leave the ship on day five of a seven day itinerary,
A little history on me--I have done about thirty five cruises, three previously with Holland America on the Nieuw Amsterdam, Koningsdam and Eurodam--these ...
This was our 4th HAL cruise and about our 40th cruise overall. We have been fortunate to have done of the worlds best cruises itineraries all over the world. We started cruising in our 40s and have done as many as two a year. For reference most of our cruises have been on Celebrity, but our more recent cruises on Azamara (4), Celebrity (2), Oceania (1) HAL (2) and Crystal (1)..
This last cruise ...
I'd sailed happily on the Westerdam last year 5 times to Mexico, but its sister ship was disappointing. The crew seems to be dispirited and bored, more interested in chatting with their fellow Filipinos or Indonesians instead of with passengers. The Explorations Cafe barista is downright surly, with never a smile or a thank you, something I've never seen on Holland before. After 3 cruises on ...