Sail Date: April 2019
I had never been to Alaska (or Canada) before, and I already had experience with Princess, so we booked this cruise. First off, the ship was really nice, way better than the Star Princess (which desperately needs an upgrade). The beds ... Read More
I had never been to Alaska (or Canada) before, and I already had experience with Princess, so we booked this cruise. First off, the ship was really nice, way better than the Star Princess (which desperately needs an upgrade). The beds are very, very comfortable. I booked a mini-suite, which I prefer over the suite due to the combination tub/shower. (I disliked the separate shower in the suite because it's tiny and there is nothing to hold onto). There was plenty of sitting room in the living area, plus there are two tv's in the stateroom. I enjoyed the overall look of the ship, which seems to have undergone an upgrade. The dining was good news/bad news: The Michaelangelo and Da Vinci dining rooms served very good food (included in the fare). The Crown Grill was just as outstanding on the Ruby as it had been on the Star (try their filet mignon!) and well worth the $29 charge. However, the Share by Curtis Stone and Salty Dog restaurants (which are not included in the fare) were major disappointments. The entertainment activities need improvement. There just isn't enough to do on the ship during the day. I enjoyed the night time entertainment in the various venues, and I really appreciated the first-run movies at my disposal. But there really isn't much to do before dinner. I would recommend replacing the often obnoxious trivia games with something more substantive, such as a lecture series. The service was really, really good. I cannot say enough about the consistent helpfulness of everyone I encountered. Bravo to Princess' training department! The ports were pretty good: Loved Skagway especially. I recommend taking the train ride there. I also enjoyed viewing Glacier Bay although I think it was twice as long as it should have been. But still, very beautiful. I would definitely go again. Read Less
Sail Date: March 2019
Wanted to go to Hawaii with our granddaughters. This is our third cruise on the Ruby and I have to say since our last cruise on Princess, the food has returned to it’s past excellence. The MDR staff we had were exceptional. Not sure if ... Read More
Wanted to go to Hawaii with our granddaughters. This is our third cruise on the Ruby and I have to say since our last cruise on Princess, the food has returned to it’s past excellence. The MDR staff we had were exceptional. Not sure if this was because we had the girls with us or not, but we had amazing service. This is the first time we had come in contact with the kids program and both granddaughters (8 & 17) were very happy with their experience. They really loved the whole cruise. We were told by many, that Princess was not a good line to take kids, but I disagree. I have absolutely no complaints about Princess and the Ruby, if only some passengers would up their game and realize they are not the only persons on earth. We were able to have my daughter son-in-law-law come aboard pre-cruise for a Bon Voyage visit, they had never cruised, so this was an excellent opportunity for them to check out our trip. The staff was also very attentive and kind to them also. We have never been disappointed with Princess Cruises. We did not go to all the shows, but what we did see, we enjoyed immensely. The cruise director was quite engaging and friendly. And he had a great crew to back him up. Our cabin attendant just got on the ship the same day we did, so he was extremely attentive and friendly. The staff at the International Cafe were all very friendly, not a bad one in the group. We also got amazing service in Vines. I have to admit, on this cruise I did not run into on crew member that looked pain or over their job. They all made eye contact and had a smile. Due to bringing guests onboard for the Bon Voyage we were allowed to check in first, so embarkation was extremely smooth. Got to say though, disembarkation was quite a bit slower, they were very behind in timing, as we had a ride waiting for us. Read Less
2 Helpful Votes
Sail Date: April 2018
I booked this cruise a full year in advance. My wife is a teacher and this was her Spring Break, so we did the 7 day Mexican Rivera Cruise. Our second time on this specific cruise and our 8th on Princess. Being frequent Princess ... Read More
I booked this cruise a full year in advance. My wife is a teacher and this was her Spring Break, so we did the 7 day Mexican Rivera Cruise. Our second time on this specific cruise and our 8th on Princess. Being frequent Princess cruisers we knew exactly what to expect and things were as we expected, and I like that. Some minor improvements have been made and some areas that could be improved. I booked a Balcony, but was offered the move-over to inside for a full refund and took the offer. The inside cabin on Rivera Deck was great, last cabin next to door to the rear pool area, so we had quick access to the outdoors. Giving up the balcony in exchange for 2 grand - turned out to be a blessing in disguise as the weather was gray, cold to cool and the last two days, 12 foot waves and 29 knot winds would have made the balcony less useful. We did Curtis Stones Share for the first time, why not with a huge OBC. It was good, even very good, but wouldn’t do it again. First the limited menu rules out repeat visits, unless willing to eat the same things, and while very good just didn’t seem to be up to the added cost. When I asked if the menu ever changes, the response was no. Not even an occasional seasonal addition. Dining room was good and as we have come to expect. But one reoccurring complaint is that getting a table for two is really a shared table. There was one foot between the left table and 18 inches between the right table, so your really sharing. Horizon Court was about what we have come to expect, good but not great. Entertainment was above average and very good. Photo services were excellent as in the past, and our favorite is still the cafe next to the coffee. Speaking of coffee, long lines….again. One person to take orders who walks around the corner to hand deliver a piece of paper to the person who makes the coffee, then walks back around to the order taking area, each time one order at a time. Very inefficient system that drove me crazy to watch this, even when there were 8 or 9 people in line. Loved the hop on and hop off bus in Matazan, wish that sort of thing was in all ports. Great flexibility to spend as much or as little time as you want at each stop. Cabo, still too little time in port - especially when using tenders. Cabin and cabin service outstanding, as always. No issues with a/c or toilet and room was spotless. The new beds are great, loved them. Boarding and disembarkation were great, best of any cruise line we have sailed on. Just 19 minutes from ship to car. Not filling out customs form a nice change. Princess is still our favorite and being platinum like that we each get 150 minutes of internet each cruise. Read Less
Sail Date: March 2018
poor customer service by room steward and also inconsistent service by waiters in the buffet seating area. Also very poor selections on the buffet. just not upto princess standards Room service on day 2 and 3 would ring for a long time ... Read More
poor customer service by room steward and also inconsistent service by waiters in the buffet seating area. Also very poor selections on the buffet. just not upto princess standards Room service on day 2 and 3 would ring for a long time with no pick up or apology when they did pick up. Carnival was better and more prompt in my opinion..I would never go on this ship again. Only good points were anytime dining room staff were fantastic and embarkation and disembarkation was smooth. princess shore excursions are ridiculously expensive and just not worth it. Captains speech after safety drill not very welcoming. He said something like parents will be held accountable for childrens behavior. I understand the message but the delivery was rude and not very welcoming. Sets the tone on this ship for insconsistent and poor service throughout with very few exceptions.It starts at the top doesnt it? I should have listened to other reviews on cruise critic about this ship. Read Less
Sail Date: March 2018
I choose this cruise because it was only an hour flight from the Bay area where my grandson lives to fly to Los Angeles. I am so glad we choose the Ruby where I sailed several years ago on a TransAtlantic cruise on. The staff and the food ... Read More
I choose this cruise because it was only an hour flight from the Bay area where my grandson lives to fly to Los Angeles. I am so glad we choose the Ruby where I sailed several years ago on a TransAtlantic cruise on. The staff and the food were just great and we had a wonderful experience together. I could not have chosen a better ship to introduce my grandson to cruising. We enjoyed watching movies under the sky at night being cuddled in blankets and he thought it was wonderful to get pizza anytime he wanted. He actually also liked the formal dining room because the waiters and HWTR were so friendly with him and he was able to order Mac and Cheese. He loves basketball and was able to shoot some baskets on the 18th deck. Loved the ports and highly recommend the California coast trip on the Ruby Princess! Read Less
Sail Date: March 2018
We choose this cruise for the convenience of being able to travel from our home port of Los Angeles. This was our first cruise on Princess and will it will likely be out last. The overall experience was good but the Princess cruise ... Read More
We choose this cruise for the convenience of being able to travel from our home port of Los Angeles. This was our first cruise on Princess and will it will likely be out last. The overall experience was good but the Princess cruise experience did not compare favorably to our cruises on Celebrity and Holland America. SHIP: The ship is in good condition and seemed to be very clean and well maintained. I did not notice any of the soiled carpet/upholstery issues or areas of rust mentioned in other reviews. Many reviews have stated that the ship is "old", which I find strange since it was only built in 2008 and has undergone a refurbishment within the last 2-3 years. The cruise was sold out and the public areas of the ship seemed very crowded all the time. CABIN: BAJA B619 is a standard aft balcony cabin. One advantage of the cabins on this deck is that the balcony cannot be looked down into from the decks above. We could look down into the balconies of both decks below our deck. This cabin was smaller than the standard balcony cabins on Celebrity and HAL, with a much smaller bathroom and shower. There were also no foot stools for the deck chairs. DINING: The food in the MDR ranged from good to mediocre to not very good. The fried mixed seafood plate served at lunch was terrible. The breads and pastries were very good but some of the desserts were not. The bread pudding was awful and the gelato served in the MDR was tasteless and overly sweet. We did not eat in the buffet but it appeared to be smaller than the buffets on Celebrity and HAL. We dined in the Crown Grill and Share, where the food was good but nothing was outstanding. The overall food quality is far superior on Celebrity and HAL. BARS AND LOUNGES: I was surprised there was no bar/lounge in the bow of the ship with a panoramic sea view. Most of the bars/lounges were very large and were located on the lower decks. We much preferred the smaller more intimate bars/lounges on the Celebity and HAL ships for pre-dinner cocktails. In addition, there were no bar/lounges that offered the two for one drink specials that HAL offers on afternoon sailaway days, ENTERTAINMENT: Typical cruise ship entertainment. Enough said about that. THE SANCTUARY: Well worth the $20 per person charge for a half-day session. It really was a sanctuary away from the busy, noisy main pool areas. A light lunch selection was available for a $3 service charge and we were served a full tea service in the afternoon. CONCLUSION: The general atmosphere, service, food quality, etc. just did not measure up to the Celebrity or HAL experience and we probably would not sail with Princess again unless they were offering a voyage to a destination that Celebrity or HAL did not offer. Read Less
Sail Date: March 2018
We chose this cruise because it was spring break, and on a Princess ship. We had wanted a 7 day cruise, but enjoy Princess so we went with the 5 day cruise that they offered. It was a great cruise. Jeb and Lito in the dining room really ... Read More
We chose this cruise because it was spring break, and on a Princess ship. We had wanted a 7 day cruise, but enjoy Princess so we went with the 5 day cruise that they offered. It was a great cruise. Jeb and Lito in the dining room really made us feel like we were very special VIP passengers, even though we weren't. With the fixed dining time they really get to know your likes and things just miraculously appear without even having to ask. A great experience in the dining room. We also had a lot of fun onboard participating in activities and just lounging by the pool. The comedian, Robbie Printz, was super funny and my daughter laughed harder than I have seen her laugh in a long time. Embarkation was literally 20 minutes from curbside drop off to putting our carry-on's in the cabin. Disembarkation was about the same. Amazing. Princess does a great job. Crew members are all friendly and welcoming - we could not find a single one who wasn't. And the ship is clean and well kept, with elegant decor. It was a great trip. Read Less
Sail Date: March 2018
We chose this ship and itinerary based on the scheduling needs of our college age kids, and because it was a shorter trip, the hope that more of our friends would be able to join us. The reason for the trip was to celebrate our upcoming ... Read More
We chose this ship and itinerary based on the scheduling needs of our college age kids, and because it was a shorter trip, the hope that more of our friends would be able to join us. The reason for the trip was to celebrate our upcoming 25th anniversary and vow renewal. We ended up with 14 family and friends joining us. In total, 9 cabins were booked. Two interiors, two balconies, a Club Class mini-suite, a vista suite, two PH suites and an owners suite. While I didn’t see all of the cabins, everyone was very happy with their accommodations. Embarkation was super smooth and fast. We arrived for boarding around 11am and were onboard within 20 mins. It was a sold out trip, over spring break, so I expected a longer process. Due to a recent accident, we had arranged a wheelchair assisted embarkation for my husband. That helped, but honestly, the rest of our group boarded in the same timely fashion. I’ve done a comprehensive review in the main Princess forum, which you can find via my user name, so will limit this review to general experiences. Unlike our first trip on the Ruby a year ago, the service was consistently excellent the whole trip. We had one majorly sub par situation in which 6 of us that had Club Class were told by the HW in CC, at 8:15 pm, that our party was too large to seat, they were closing in 20 minutes (a lie), we should have come at our assigned time (???? Didn’t know Anytime Dining meant I had to come at a set time) and that we had to go to the regular MDR to be seated. This is 1000% unacceptable. While I don’t expect any compensation for this, corporate will be hearing from me. I immediately went to the suite line at passenger services and complained. I was told someone would contact me. No one ever did. I chose not to waste valuable cruise time following up. The ship is in beautiful shape — I did not see anything of note in terms of unusual wear and tear. We spent a lovely morning in the Sanctuary (try it at least once!!) on this itinerary I suggest arrival morning in Cabo, port side window lounges. Less crowded and stunning views. We did have a lot of trouble, the entire cruise, getting anyone to answer the room service line. To the point of ridiculousness. Didn’t matter day or time, it just rang and rang. Disembarkation was a breeze — just insanely quick and easy. Only problem with it was it meant our cruise was over :-/ Read Less
Sail Date: March 2018
The music entertainment in the Crooner's Lounge was particularly great [Funch is phenomenal]. We enjoyed the casino, the art auction, and the generally relaxed pace on board. An unexpected plus was unplugging from all of our ... Read More
The music entertainment in the Crooner's Lounge was particularly great [Funch is phenomenal]. We enjoyed the casino, the art auction, and the generally relaxed pace on board. An unexpected plus was unplugging from all of our smartphones, tablets, blog feeds, etc for a week. Afternoon cappuccino in the Atrium was always a treat. The cappuccino's were far better than the coffee generally--which was pretty average. The food was ok overall. Our favorite was the Salty Dog which advertises pub food -- but is more pub themed tapas -- and very good. The other dining [dinner] tended to trade volume for excellence. Skip the desserts. We opted to not book a Cabo activity/excursion and opted instead to go ashore and walk/explore for restaurants and bars. No lack of choices--the cervaza was cold and the food good. The nightlife picks up around 11 or so. The balcony was a really good add. We had good weather and could use it for our morning coffee and a glass of wine late--just enjoying the ocean. Can't review without mentioning the excellence of the cabin staff who keep the towels fresh and changed, the bed made, etc. They do great work. Overall--a really good trip. Read Less
1 Helpful Vote
Sail Date: March 2018
This sailing coincided with Spring Break for our town. It was our second cruise with Princess Cruises. The ship was very similar to the Golden Princess only larger. There were three adults traveling together and we chose a Club Class ... Read More
This sailing coincided with Spring Break for our town. It was our second cruise with Princess Cruises. The ship was very similar to the Golden Princess only larger. There were three adults traveling together and we chose a Club Class Mini-Suite. The cabin was very comfortable for three adults during the day and for sleeping. Once everyone was awake, we would immediately put the sofa bed away for more floor space. This cruise only makes one port call which is to Cabo San Lucas. We were looking forward to all of the sea days. Unfortunately for us, the weather leaving Los Angeles was chilly which limited our time on our balcony and also limited the time we could watch the Movies Under The Stars. Once we were further south, we had a chilly but very nice evening watching The Greatest Showman with fleece blankets and popcorn. We did an excursion in Cabo called the Exclusive Beach Resort Getaway (or something like that). It was very nice and right on the beach with available umbrellas even though we arrived in the afternoon. It included a drink/cocktail and buffet lunch. From the beach you could see the ship and El Arco (the Arch) which you can also see approaching the port from the ship. We thoroughly enjoyed our meals on the ship. Since we had Club Class dining, we did not experience any wait for a table during mealtimes. The meals in the main dining room were excellent. We dined in the Crown Grill for one meal and while it was good, I would not reserve it again. Many times for convenience, we dined in the Horizon Buffet and we liked all of the choices there as well. We purchased coffee cards and had many kinds of hot beverages from the International Cafe. This cruise is perfect for those looking for a relaxing experience. The entertainment was just okay, but we were not really disappointed or expecting superb entertainment. Read Less
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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