Day 1: Embarkation.
Embarkation was supposed to run from around afternoon to overnight. I arrived with my group around 6pm. The security and staff of Princess made us wait at the side for 1-2 hours because we had not embarked earlier. Completely ridiculous customer service. Once we passed security, the checking in was slow and the staff was inexperienced.
Staff and food.
The staff on Ruby ...
My husband and I joined the cruise in Fort Lauderdale on 1st May 2011. Embarkation was speedy and efficient and as we passed through the ship to our cabin, we were reminded how pleasant it was to be greeted by staff, who were just passing by, in such a pleasant and genuine way. It made us feel good.
Due to the unexpected and critical illness of my husband last year, we had to cancel all ...