138 Princess Ruby Princess Senior Cruise Reviews

First time to go on cruise, Alaska cruise to be exact, close to home . Embark Seattle, WA. Embarkation and debarkation process were smooth and easy compare to airport. The ships is beautiful and clean, our cabin (interior) is spacious for ... Read More
First time to go on cruise, Alaska cruise to be exact, close to home . Embark Seattle, WA. Embarkation and debarkation process were smooth and easy compare to airport. The ships is beautiful and clean, our cabin (interior) is spacious for two, spacious compare to some regular hotel room. Dining are wonderful, lots of foods selections and lots of dining areas to go to, you never go hungry while on board. You will not get bored due to lots of entertainments and activities to do on-board. The movie at sea is great, we watched movies even though it is cold and windy. The highlight of our cruise is the outstanding services that we got during our stay, all the staffs are very polite and very helpful. Ports and shore excursions are good but not great, depends on where are you going. Just one negative that I want to share; If the ship is rocking, don't go to Lotus Spa to get a massage. My wife and I had a massage when ship is rocking. we didn't realized that staffs who give us massage are both sea sick. Both staffs didn't gave us a good massage that we paid for. They keep on stopping and leaving the area, in the end we didn't get the full 70 minutes services (probably 30 minutes less. The price is too pricey and with the experienced we had, I don't recommend. We are planning to go on cruise again with the Princess cruise, maybe Mediterranean or Europe cruise this time. Thank you Princess Cruise for the good experienced we have with you guys, Read Less
Sail Date September 2019
we Really enjoyed this cruise. The food was great. The people were friendly & helpful. Best message I have had in years. We enjoyed the shows especially the comedian , I think Carlos. Enjoyed the magician also. Played some bingo and ... Read More
we Really enjoyed this cruise. The food was great. The people were friendly & helpful. Best message I have had in years. We enjoyed the shows especially the comedian , I think Carlos. Enjoyed the magician also. Played some bingo and some slots. Also went to my very first art auction. I won a piece. All in all we had a great time. Yes I would do it again. Our excursions were the best too. We stopped in Juneau, Skagway, Ketchikan & Victoria. We enjoyed every port from the tram in Juneau, the train ride in Skagway, the lumberjack show in Ketchikan & the bike ride in Victoria. We did a lot of walking but it was worth it. The weather wasn’t bad at all. No need for umbrellas. However, our last stop in Victoria was the best. What a way to finish the cruise. We got a ride from Ryan at Victoria Bike Rentals And Tours. They were right outside of ship. Our bicyclist was Ryan. Best bike tour I have ever been on. Very informative & educational. I fell I love with the little houses on the water. It was a wow effect. Visited the blue bridge & parts of town we never knew existed. A very beautiful city. A very clean city. I only hope it doesn’t change. Ryan was Very nice, polite and he cared about us. Gave us blankets to stay warm. Let us shop. If we were hungry we could have stopped to eat. Can’t say enough about him as a person. He knows his history. Would recommend. Just look for Ryan. It was worth every penny. Thanks again Harold & Carol Read Less
Sail Date August 2019
Holland America was recommended but we chose Princess instead, never again. Horizon buffet had mediocre food at times, other times it was very good. Staff ignored our needs much of our dining time, had to bus our table, find silverware and ... Read More
Holland America was recommended but we chose Princess instead, never again. Horizon buffet had mediocre food at times, other times it was very good. Staff ignored our needs much of our dining time, had to bus our table, find silverware and drinks. Other times they were ok. Anytime dining in the Da Vinci and Michelangelo was fantastic. Food was great. Excursions were OK, Ketchikan was very short. White Pass Railway was great! Fishing in Juneau was great also. Room service was great and timely every morning. Most of the on board staff had poor English speech and understanding of what we would say. Shipboard announcements were mostly not understandable and couldn’t be heard in our cabin. Our only other cruise was with Carnival in the Caribbean and we had virtually none of these issues. Our next cruise will be investigated more closely. While your experience with Princess may vary I will certainly not chose this line for another cruise. Read Less
Sail Date August 2019
We are seniors. Our adult daughter and active 6 year old granddaughter accompanied us but stayed in an ocean view cabin. This was our 11 cruise 6th with Princess. We prefer Princess due to the piazza/international cafe layout of the ... Read More
We are seniors. Our adult daughter and active 6 year old granddaughter accompanied us but stayed in an ocean view cabin. This was our 11 cruise 6th with Princess. We prefer Princess due to the piazza/international cafe layout of the vessels. Except for our cabin most things worked out well. I will review our cabin setbacks in a subsequent heading. This was our 3rd. cruise to Alaska. One prior with HAL the others with Princess. We flew to Seattle from Burbank, Ca. Seattle airport can be confusing but Princess staff did well in guiding us to our shuttles. Embarkation was simple although photographers stopping passengers navigating the gangway are a problem which hinders everyone. We just went around them. Our cabin was ready and Jeremiah the cabin steward was excellent. He was welcoming and respectful of us seniors. He was able to rectify the multiple problems we encountered with our cabin. More on such later. Since every Princess ship we have sailed has the same familiar layout we felt at home. I have read some criticism of the food in the Horizon court. I disagree. The food is tastier and more varied than the Main dining room. I think many who criticize are unwilling to try the very flavorable Asian and other ethnic dishes available. One problem is getting beverages. Some staff only bus tables others set tables and others bring us drinks for our meals. We do not know who does what and at times were ignored. We got "It's not my job looks" not good. The staff in the Horizon serving area were great. They got fruit loops for my granddaughter when they were not on display. Another time I asked for bagels and cream cheese to go with the great salmon being served. Even though it was lunch and bagels and cream cheese are served with breakfast, staff quickly obtained such. Very nice. We had previously been on a Princess ship which had anytime dining. It was a disaster since not enough spaces were available thus long waiting lines. This ship had two dining rooms available for such. We never waited for more than 3 minutes. Most of the Main dining room items were bland but OK. My daughter has food allergies and Hamit, the Maitre D personally helped her arrange her meals. He was wonderful with her and I salute him. The waiters were also patient with my active and fussy 6 year old granddaughter. The entertainment of board was very good. The production shows may be deemed "cheesy" but they were totally appropriate for the many families and children on board. There was always some activity in the Piazza to keep you entertained. The bank Leal was excellent as well as the piano player and the Irish folk singer. The only complaint sans my cabin was the arrival time in Victoria of 7:30pm. No time to see Butchart Gardens. The whale watching was great for all ages to view. Read Less
Sail Date July 2019
Embarkation and disembarkation was fine. My husband has special assistance and everything was stress free and easy. However, the cruise was ok. The first night we decided to eat in the anytime dining restaurant and we were not at all ... Read More
Embarkation and disembarkation was fine. My husband has special assistance and everything was stress free and easy. However, the cruise was ok. The first night we decided to eat in the anytime dining restaurant and we were not at all impressed. The waiter gave us the impression that we shouldn't have been there and the food was mediocre. In fact my husband left his and we went up to the buffet area of the ship where we did get something to eat. We found the food in the buffet okay and the waiters were very pleasant and helpful. We did go back to eat in the anytime dining restaurant towards the end of the cruise and the service and the food was totally different. If we had had the same service on the first night we might have gone there every night. My husband smokes and the on board smoking area on the upper deck was not kept clean and tidy and although he complained to an officer twice nothing was done about it. We didn't see any of the shows in the theatre but we did enjoy Tommy McPhee in the Crooners bar. out of the 7 nights we were on board we listened to him on 5. We decided that we would not take any of the excursions offered by the ship but wanted to visit the places where we stopped and take in the local atmosphere. The last port of call was Victoria but we docked at 7 at night which we felt was a waste of time as the sun set at 8.30 and the shuttle buses were $15 each. My husband did have to visit the medical facility while on board (he had got dirt in his eye and it had scratched it) and we cannot praise them highly enough. They were very thorough and he had to go back the following day to make sure that everything was healing. The scenery was stunning and the wildlife was amazing. Eagles, otters, ump backed whales, dolphins to name just a few. Read Less
Sail Date May 2019
Have always wanted to see Alaska, and Alaska was great,,Princess not so much. The food and service was very disappointing. I have never seen prices on a main dining room menu until now! It took over 11 hours for maintenance to unclog ... Read More
Have always wanted to see Alaska, and Alaska was great,,Princess not so much. The food and service was very disappointing. I have never seen prices on a main dining room menu until now! It took over 11 hours for maintenance to unclog our bath sink, had to use the shower to wash our hands! My companion got food poisoning on our first night, I called medical and they told me to COME DOWN FOR THE MEDICINE! I hung up the phone and abot 10 min later medical called to inform me they were still waiting for me. When I told them I couldn't leave her they came to our room with the med's! The waiter and helper was very poor. The helper was gone for exactly 20 min getting pre dinner drinks one time, we waited over 20 min for the table to be cleared for dessert. The food quality was also very poor, NOT what we were used to or expecting from Princess! It appears that Princess is trying to save money at the expense of customer service, and I can tell you, IT IS NOT WORKING!! I doubt if my loyalty to Princess will survive my next cruise line choice!!! Read Less
Sail Date April 2019
Within a few days of Princess releasing the 2019 schedule, found a cruise that met our needs. Ruby Princess, doing round trip to Alaska out of Los Angeles on 4/23/19. We now require an accessible cabin due to mobility issues. We prefer ... Read More
Within a few days of Princess releasing the 2019 schedule, found a cruise that met our needs. Ruby Princess, doing round trip to Alaska out of Los Angeles on 4/23/19. We now require an accessible cabin due to mobility issues. We prefer the Caribe deck, due to the setback of the superstructure. I call and secure one of the three accessible cabins left. 565 days out and as usual, Princess is asking full price for newly listed cruises. Over the next year we get new passports with only two weeks turn around. By chance I find that they have used our cabin as the example of an accessible cabin https://www.cruisecritic.com/photos/ships/ruby-princess-443/accessible-balcony-cabin-276108/accessible-balcony-cabin--v12728343/ As time goes by, we take advantage of two price drops. 75 days out, news groups going nuts about the one comfortable chair being removed from most of Princess’ balcony cabins. Questioned Princess on this policy since we require it, I was basically told too bad. On a second call speaking to an executive assistant, I was told that because I have a accessible cabin, that chair may or may not still be there, they simply have no idea at corporate what is happening on their ships. Still hoping on having a good time, without having to stand. 60 days out and the emails start. “Information about your cruise” from Princess. Cancellation?, change in itinerary?, cabin reassignment? Each time a flutter of anxiety I see it in the inbox. Soon learn this is Princess’ way of trying to get into my wallet before the cruise. Wine, excursions, specialty restaurants etc etc. I quickly learn to glance at them before hitting delete. Embarkation day has arrived. Get a late start out of the house, at the docks “rush hour” has already started. Utter bedlam from people not knowing where to drive, stop, park or drop off passengers/baggage. Inside the cruise center total calm, walk right up to the desk, have passport scanned and have cruise cards within seconds. Slight bottle neck at security because of the number of pax arriving. On the ship in about 90 minutes from when we left the house, far from a record, but nothing to complain about. Point of interest, I had two power strips (not surge protectors) in my carry on, no issue by x-ray or security. At some point after we pass through, new policy takes effect with security checkpoint. ANYTHING looking like a power strip is being confiscated and a receipt being issued. Attention Princess, while they are not your direct employees, security is your representatives and some education is needed. Since we ran into same situation over ten years ago and there has been no improvement. I predict there will be no action from Princess now. Another “new” policy is in place on the ship, fire doors going to cabin walkways are closed. All 3000+ pax are directed to the public areas on decks 7 and 15. To avoid the masses we grab a table near the Trident grill near open sky. We enjoy a bite to eat and start our favorite past time onboard, people watching. I will take this time to point out I’m not a millennial or generation X’er by any means. We retired three years ago, but looking around, I feel like I’ve been dropped into a convention of Wal-Mart greeters who have been terminated due to age. The wife, who notices these things, has counted less than twenty children in total. I have a feeling they will soon be bored. Just an observation, the vast number of passengers fall into two groups: retired Americans or younger foreign tourists, mostly from Asia. Per two crew members, the average age of this voyage is 65 years. Seems the common dinner conversation concerns medical procedures, prescriptions and what relative has recently died. Not all passengers observe the same dinning etiquette and a lot of food has been seen going into bags headed back to the cabins. To some, the idea of getting in line for services is foolish. Much simpler just to step in front of everyone. At times just getting from A to B is an obstacle course going around people who change direction without looking or just suddenly stop in their tracks in front of you. My wife and others using mobility devices seem invisible to the crowd. About 90 minutes pass and by chance I discover cabins have been made available, no PA announcement was made. Before running off to customer service, I check and find the “barrel chair”, removed from almost all balconies is still in this cabin. Only upgrade to the cabin is the 43” LG television mounted on the desk surface above the refrigerator. Doing my best Houdini impersonation, I am able to get a hand to the left side to plug in a HDMI cable. All that effort for knout, this TV is set to “hotel mode”, no changes possible. Won’t be able to watch media off my lap top. Old habits still die hard, first morning I awake at the usual 6:30 AM to a beautiful sunrise. At7:45 AM, the PA gongs and the Captain twice makes an announcement of a medical emergency C255, which is twenty five feet forward from us. No matter the emergency, I know I am of no use to the situation. But of course curiosity makes me open the cabin door and look up the hallway the two doors to C255. No yelling, crying, alarms or flashing lights, had I heard wrong? 7:47 I hear the thumping of running feet coming from every direction. Brown, blue and white uniforms race by. Radios, medical equipment and a gurney are there in a span of seconds. Medical goes to the cabin and security takes over the hallway. This is happening at the forward bank of four elevators. They lock up three of the four to keep anyone from stepping off this deck and the fourth is kept open for transporting the patient. More security is dispatched as far back as mid-ship in this corridor to keep passengers and the curious away. Through the peephole there are 7-9 people standing around for an extended period of time. Around 8:20 AM an empty gurney is taken aft via the confines of the Caribe hallway. Our steward, Damodar Sheldekar (who did exceptional job), later stated that the passenger was in medical getting treatment. Four days later I see two people on 255’s balcony, a full recovery? FOOD I’m not going to say the food was disappointing, just adequate. Basic ingredients prepared various ways. Chicken done Italian, French, Asian, Mexican or Indian is still chicken. First three nights, the menu for the main dining room appeared just tired and boring. Didn’t bother to get “dressed up” and just did Horizon and Crown grill on first formal night. Crown was a ghost town, only five other tables occupied. This was an example for the entire cruise. Fourth night we relented and went to dining room. I again am proven wrong in the need to “clean up”. Jeans, T-shirts, jogging suits and even ball caps are seen in the room. Feel overdressed in dress shirt and slacks. Nine years ago you always went to the main dining room, now there has to be something interesting/special on the menu. Horizon Court, Café Caribe, International Café, Trident Grill, Slices and room service deliver as advertised. As a side note, don’t disrespect the ingredients. We both made the mistake of ordering lobster 2nd formal night. Extremely tough from either over cooking or being held at too high a heat after the cooking process. On second formal night we were seated just before the “Baked Alaska” presentation. Was not impressed by the electric candles stuck in a fake pies. Entertainment? The “Main Offenders” keyboard, two guitars, drummer and female lead who must use iPad for the lyrics. Four fair musicians in search of an adequate front person. AJ Jamal, solid stand up comedian. TWO separate 45 minute sets on different nights. Very unusual to have 90 minutes of material. David Guidice, a “good” piano bar performer. Put into the theater, backed by seven member ship band that’s amplified. Then add reverb to the vocal, computerized moving lights and some fog. Three more shows in the much smaller Explorers. Learned later he’s been doing the cruise circuit for over eleven years. Jack Lee and The Ruby Princess Showband. The above mentioned seven piece back up band steps out on their own. No special effects, reverb or over amplification. Straight music by guys doing their thing, not the charts brought on by the hired help who get off at the next port. Hello Princess, you have an untapped resource here, use them. Tricia Kelly, another Las Vegas lounge act dropped into a theatre setting. Elyse Branch, gave a solid Motown review Medallion Net, I can only compare to experience nine years ago. True, no “dead zones”, but same slow speed. Forget streaming, two minutes from log on to get to first email, 30 seconds just to load a page. “System” was down for over seven hours one night. Another night it took 2:19 to log on, then 12 minutes to retrieve ONE email and write a two line reply. We had complimentary minutes; if we had paid out of pocket for this poor service I would be demanding a refund. Slow service was experienced on two iPhones, lap top and Kindle Fire. On Demand, I have both Netflix and Amazon Prime. Had seen almost all the films offered. On demand movies in roo is far cheaper than having fresh live acts. KETCHIKAN Princess ties up at Berth 4, street construction to the South or is it cheaper. Sales people have taken position at the foot of the gangway, however are not pushy at all. First ship of the season and there is a lot of “on the job training” around the docks. Tourists haven’t spoiled it. JUNEAU Again Princess ties up at the furthest dock away from town. Next to the Chevron fuel dump that has it’s own stench that drove passengers off their balconies. Several thousand feet from town, cheaper or Princess wants you to observe the homeless while you walk to town? More excursion booths at the dock, but salespeople a little more aggressive. Have lunch at a place looking over the sea plane operation, do some shopping then back to the ship. SKAGWAY Due to landslide, the primary dock is unavailable for the foreseeable future. Have to walk to the train for the only Princess backed excursion that is accessible. Wonderful small town, can’t imagine the place over run by three or four ships. Lunch at the new “Sweet Tooth” Café, sign says they close at 2 P.M., they will quickly learn to stay open while tourists are walking around to save for that long cold winter. This will always be a small town. OBSERVATIONS We have been away from cruising and Princess for nine years, I can only go by my own past experience. Princess has changed their target demographics to an older crowd. If it were just this cruise, it would not explain the shift of the dinner service fleet wide to earlier times. There were a couple of days of warm weather at the start and end of the cruise, yet this cruise had the least number of physical actives we have experienced. Musical acts concentrate on songs 40-60 years old. While speaking of musical acts, adding fog, reverb and 60 computerized spotlights to a so-so act still leaves you with a so-so act. My opinion the stripped down sets by the ship’s band were far better than any other act We had already experienced the Princess onboard sales pitches of a decade ago, but that has quadruped. Hard sales pitch while eating breakfast and dinner. Almost every organized event ends with some ship’s store “sale” sepal. As I write this, it’s day ten of twelve day cruise. I have collected close to an inch of ads shoved under my door. Oh, another issue. As stated we are in an accessible cabin. Whose bright idea was it to remove the “mail box”. There are quite a few people on this ship who can’t do the simple act of picking up anything from the floor. The idea of charging more for a specialty restaurant is fine, except there still has to be value. I am speaking from experiencing the first offerings so many years ago. A screened off section of Horizon Court called “Sterling Steak House” for the exorbitant surcharge of $5.00 getting huge steaks with large sides. Rather off putting paying $29.00 at the “Crown Grill” for a $15 steak and a bowl of potatoes and vegetables. As stated before the place was deserted at dinner. Another side note, same venue used for “English Pub Lunch” with the same wait staff. The airs of a high end restaurant disappeared quickly as a two hour line snaked from the entrance. Looked like a toy store on “Black Friday” with waiters confusing what orders to what tables right off the bat. Cruise director and staff were both approachable and knowledgeable of ship’s activities. Although at times some events were questionable for upper end cruise line; paper planes or egg drops………Please disregard comment about paper airplanes. Just saw over 200 people entertained by 50 pieces of paper thrown off deck 6. Princess requires separate form NOW should you be bringing mobility device on board for each cruise. Why not ask for letter of need/requirement of accessible cabins. You keep records of past passenger’s information, this would be a onetime verification and data entry. To get to the balcony of this accessible cabin, a narrow metal plate falls into place to bridge the gap between the inside/outside ramps. Great idea, except the only way to retract this plate is to reach down and lift it up with a finger. If there was a mechanism to lift this plate, it was broken a long time ago. Can’t comment about others, but my wife is physically unable to this maneuver. Princess still “offers” coin operated washer/dryers. Very useful on extended cruises, easily reduces amount of packed clothing over 50%. Although the machines look like the originals from the ship’s maiden voyage, the cost has increased over 100% since our last cruise. $3.00 wash with inadequate spin cycle resulting in a sodden load. Another $3.00 for a 35 minute dryer cycle on high to get a warm damp load that ended up being hung about the cabin. Can I bet a large some of money that Princess will soon totally do away with the laundromat, forcing passengers to use the more profitable ship’s laundry. Bottom Line Been away from cruising close to nine years, but have been on twelve Princess cruises for a total of 100 days. I know what cruising on Princess WAS. I can only say that except from crew performance, this cruise was of a lesser quality. From conversations with others and this experience, it is unknown if we will return. I do know I would not recommend Princess to a relative or friend at this point. I do know a large number of passengers on this cruise volunteered they will not be returning to Princess. Read Less
Sail Date April 2019
I had never been to Alaska (or Canada) before, and I already had experience with Princess, so we booked this cruise. First off, the ship was really nice, way better than the Star Princess (which desperately needs an upgrade). The beds ... Read More
I had never been to Alaska (or Canada) before, and I already had experience with Princess, so we booked this cruise. First off, the ship was really nice, way better than the Star Princess (which desperately needs an upgrade). The beds are very, very comfortable. I booked a mini-suite, which I prefer over the suite due to the combination tub/shower. (I disliked the separate shower in the suite because it's tiny and there is nothing to hold onto). There was plenty of sitting room in the living area, plus there are two tv's in the stateroom. I enjoyed the overall look of the ship, which seems to have undergone an upgrade. The dining was good news/bad news: The Michaelangelo and Da Vinci dining rooms served very good food (included in the fare). The Crown Grill was just as outstanding on the Ruby as it had been on the Star (try their filet mignon!) and well worth the $29 charge. However, the Share by Curtis Stone and Salty Dog restaurants (which are not included in the fare) were major disappointments. The entertainment activities need improvement. There just isn't enough to do on the ship during the day. I enjoyed the night time entertainment in the various venues, and I really appreciated the first-run movies at my disposal. But there really isn't much to do before dinner. I would recommend replacing the often obnoxious trivia games with something more substantive, such as a lecture series. The service was really, really good. I cannot say enough about the consistent helpfulness of everyone I encountered. Bravo to Princess' training department! The ports were pretty good: Loved Skagway especially. I recommend taking the train ride there. I also enjoyed viewing Glacier Bay although I think it was twice as long as it should have been. But still, very beautiful. I would definitely go again. Read Less
Sail Date April 2019
For our 50th anniversary, we took a 12-day Princess cruise to Alaska originating in Los Angeles. From the moment we stepped aboard the 5-star Ruby Princess, we were surrounded by helpful, smiling faces of staff. Our balcony room gave us a ... Read More
For our 50th anniversary, we took a 12-day Princess cruise to Alaska originating in Los Angeles. From the moment we stepped aboard the 5-star Ruby Princess, we were surrounded by helpful, smiling faces of staff. Our balcony room gave us a wonderful view and fresh air throughout our cruise. The bed was SO comfortable with cozy Egyptian linens. Our cabin Steward, Christopher, was so helpful and attentive. The ship holds about 3500 guests and about 1500 very service oriented staff- which is a nice size and ratio. The restaurant meals were fresh and fabulous with very attentive waiters.There were fresh food options 24- hours a day! We enjoyed the flexibility of "anytime" dining. The entertainment was nonstop. We especially enjoyed the nightly musical shows in the Princess Theater. They have very talented performers- bands, singers and dancers.The different lounges also had good entertainment and often dancing. The casino is spacious and has lots of variety, including blackjack tournaments which are really fun! The gym provides nice machines with an amazing view! We especially enjoyed the tram excursion in Juneau and the train in Scagway. We plan to fly to Anchorage on our next Alaskan trip to explore the more northern regions and to do a land tour to Denali. We highly recommend Princess cruises without reservation! We look forward to our next Princess cruise!! The 12 days flew by!! Read Less
Sail Date April 2019
We chose this cruise because it started in Los Angeles and returned to Los Angeles, we did not have to Fly either way. Also we did not have to worry about weighing our luggage. We loved having a balcony, the King size bed was heavenly ... Read More
We chose this cruise because it started in Los Angeles and returned to Los Angeles, we did not have to Fly either way. Also we did not have to worry about weighing our luggage. We loved having a balcony, the King size bed was heavenly and the food was fabulous. We came on this cruise to celebrate our 45th wedding anniversary, at our Dining Room they brought us a delicious dessert and the staff came arround our table and sang Happy Anniversary to us. We met 3 other couples that were sitting at our table and we ate together every night and we became very good friends. The 12 days of the cruise we were very happy with everything on the ship, the excursions were terrific. All the shows, games, auctions were so much fun. So glad that the weather was somewhat comfortable, and that Mr. Sun was with us the whole time. Read Less
Sail Date April 2019
Unfortunately, this cruise had several issues which made the experience less than optimum. This was our 43rd cruise, our 9th on Princess. We normally cruise on Celebrity, so we have something to compare. The overall cruise was very nice ... Read More
Unfortunately, this cruise had several issues which made the experience less than optimum. This was our 43rd cruise, our 9th on Princess. We normally cruise on Celebrity, so we have something to compare. The overall cruise was very nice with the following exceptions: (1) The "best internet at sea" was much less than the moniker would indicate! There were problems logging on, and even worse, logging off. The first day we used all 250 minutes while trying desperately to log off! To their credit, the minutes were restored, but the problems continued throughout the cruise. There were times when the service was extremely slow and others when it actually locked up. Could be a band width issue. There appears to be many issues which need to be addressed before this internet service is ready for prime time. (2) Two of the production shows were the same ones we saw in December on the Crown Princess and were good but not spectacular. The third production show was only thirty (30) minutes long with no costume changes or set changes. Singers and dancers were good as usual, but nothing exceptional. The Naturalist actually saved the day for us! He was interesting, knowledgeable, and in many cases extremely funny and personable. He was our highlight of the on-board entertainment. (3) Now for the main issue that soured the sweetness. The Anytime dining experience started out with 10-15 minute waiting times, which is acceptable for the first few days. During the middle of the cruise, the waiting times disappeared as one would expect. But on the final Formal Night (which, by the way, should be made OPTIONAL, since the dining room staff was allowing people in jeans and tee shirts in the dining room on all three Formal Nights!) we were told that the wait would be about 15-30 minutes. We were given a pager and retreated to the hallway outside the dining room where we waited FIFTY (50) MINUTES. We finally went to the greeter with our complaint and were escorted UPSTAIRS to the other dining room, where we were seated and then waited 10 more minutes before getting served. Apparently they were accommodating two (2) tables of $100.00 a plate "special diners", and it appeared that they were sorely understaffed to serve everyone. The lobster was tasteless and the usual cheerful wait staff appeared to be less than thrilled to be working that night! Very strange indeed.... Makes me want to rethink my cruise line choices in the future. Having trashed Princess, let me say there were pluses on board. Again, the Naturalist was our saving grace for the lecturers. The other lecturer was focused on Olympic history and was interesting for the first ten minutes, but after that worked the same as a double-dose of Nyquil for me. What the hell, one can always use a short nap on a cruise, right?!?!? The other highlight of our cruise was the Starlight Lounge, which I have commented on above. Read Less
Sail Date April 2019
This was a fifteen day cruise. There were many days at sea.The ports in Hawaii are all beautiful. I did grow weary of the days at sea on the way over. We had a two bedroom suite, not as spacious as it has been on the other cruise lines. ... Read More
This was a fifteen day cruise. There were many days at sea.The ports in Hawaii are all beautiful. I did grow weary of the days at sea on the way over. We had a two bedroom suite, not as spacious as it has been on the other cruise lines. The ship itself is starting to show a little bit of age but is still in good condition. The theater was always crowded and if you arrived less than half an hour before the performance it was nearly impossible to get a seat. I believe this was true for both shows. For suite guests they have a new program, at least a new program to me, called Club Class. Part of the da Vinci dining room is set aside for suite guests, the service was very good some of the best I've ever had. The ports were all good and I even enjoyed Ensenada. I think that Princess is the only cruise line to offer selling form LA to Hawaii and back. Read Less
Sail Date March 2019
We chose this cruise because it was pretty cheap and embarked from the west coast. We love cruises that are more than 7 days. Hadn't been to Hawaii in a few years. When we cruise we're essentially onboard for the boat ride, we ... Read More
We chose this cruise because it was pretty cheap and embarked from the west coast. We love cruises that are more than 7 days. Hadn't been to Hawaii in a few years. When we cruise we're essentially onboard for the boat ride, we don't spend hardly anything onboard... we like to go cheap and go a lot. We are Elite level cruisers on Princess, Royal and Celebrity. OK, Ruby Princess surprises: Positive Surprise - touch your card on the panel and the stateroom door unlocks, no more swiping the magstripe. Positive Surprise - Stateroom TV is huge, maybe 40" diagonal, and its HD. There are tons of free TV Shows and Movies, good ones, all for free ON DEMAND 24/7. Positive Surprise - we actually found a hut tub that was HOT, unbelievable! Its the one way aft on deck 17, and bonus... no kids allowed. Positive Surprise - We were able to go for the entire length of the cruise without going to the main dining room once... huge plus since it wastes so much of one's time. Negative Surprise - they've changed the whole internet thing. The new thing is "Medallion Net". Now offers daily service which really works better for handheld devices. They heavily favor it, to the point that they've made the "minutes" plan extremely hard to use, error prone and confusing as possible. Get this, whenever you log off the internet you have to type in your credentials again, then go through 3 pages of stuff where you say Go Online on each page. I used up all the minutes on my plan, so I wanted to start to use my wife's plan (we both get 250 minutes for being Elite). Their software would not allow me to switch to the other plan on the same device, insisted I sign up for a daily plan. I couldn't even get to my shipboard account without signing up for more internet. So here's the logic, lets give our crappiest alternative away for free to our best customers! Negative Surprise - Ruby is larger than the Grand Princess, a ship that we love and have cruised on at least 6 times. We really felt crowded on this ship. For Trivia and any sort of entertainment in the Explorer's Lounge, they routinely set up several rows of chairs at the back of the room to attempt to accommodate the overflow. Theater was jammed most every night. Negative Surprise - The demographics on this one... too many MAGA hats, I mean it was spooky. Nothing Princess could do about that just, be prepared. End of surprises... We probably would NOT do the Ruby Princess again because of the crowdedness. While onboard, we decided that we've pretty much exhausted the Princess thing on the west coast and are planning on cruising out of Florida for a while on Royal and Celebrity. Read Less
Sail Date March 2019
We didn't get a chance to explore LA not enough time the arrangement were great. The best part was the embarkation and disembarkation process was smooth it was about 30 mins off however smooth in total. The Ship, the Cabins ... Read More
We didn't get a chance to explore LA not enough time the arrangement were great. The best part was the embarkation and disembarkation process was smooth it was about 30 mins off however smooth in total. The Ship, the Cabins & Dining area were very clear and everyone was very polite and courteous waiting on us for our every need. We only made it to about 2 Entertainment shows our time was bad cause of our dining area arrangements. We were on anytime dining but it got changed to a late dining time that was disappointing.The Ports and Shore excursion were a little disappointing they were a little high for our budget. We didn't bring children with us however there were a few on this cruise which we didn't see much. We would do this cruise again but would have like to see the Whales. This was a huge celebration for us. Read Less
Sail Date March 2019
I wanted to see Hawaii. Husband does not like to fly, and this was a round trip Los Angeles. Embarkation was a breeze (got there at noon). We ususally do not check our bags and just carry them on ourselves. Usually going at this ... Read More
I wanted to see Hawaii. Husband does not like to fly, and this was a round trip Los Angeles. Embarkation was a breeze (got there at noon). We ususally do not check our bags and just carry them on ourselves. Usually going at this time,vwe only need to wait a few minutes and can drop the bags off in our rooms. First time on Princess - loved it! First time on long sea days, loved it! Seas were great. Loved the promonode walkway. Tiki Dave gave very informative talks each day on each island. Mark Harris naturalist gave great talks on the sealife each day. We did 5:30 pm traditional dining in Botticelli. Had very pleasant table mates (table of 6). Enjoyed the food every evening and our waiters were very attentive and enjoyable. In the mornings we dined in Da Vinci or Caribe Cafe. Da Vini was nice, service was good and food was good. I really enjoyed Caribe Cafe, food was great and we ate outside. Once ate at Pub, they had twice. It was a limited British pub style food. Food was okay and there was usually a line. Entertainment was okay. Enjoyed the comedian ( was a clean show). Productions were okay. Enjoyed 3 out 4 shore excursions I did. In Hilo - land of frozen fire. Very knowledgeable regarding the island. Did not see any firey lava volcanos, since there were none erupting on this trip. Saw the rainbow falls. Saw a good bit of the island. Saw my first in the wild sea turtle. Got a pic of a Fern in a old lava field. Enjoyable trip! The Oahu - was not happy with the excursion Tropical rain forest walk. It was listed as moderate over uneven ground. So was the previous excusion. Have been on a number of moderates with no problems. This one is not a"walk" .It is an uphill scramble over fist size rocks and roots to trip you up. Some of the guide's info was wrong and other areas- he did not know- but probably should have known. In Kauai, went To Waimea canyon and spouting horn. Very informative guide and a wonderful view of the island. In Maui, went to a wonderful aquarium. They only gave you 2 hours to tour it, really more time is needed to see it all. There was a good Hawaiian history exhibits that was kind of at the end that we wanted to see but did not have the time. In Ensenada, we just walked the first couple of streets, looking at the town. When we got back we saw a bunch of sea lions just off the bow . Neat! Debarkation was easy. We took our own bags off. Actually when we got to out departure area, they had released every one already. So it was quick- including customs. Loved the trip! Would definitely it again! Read Less
Sail Date March 2019
This was our 4th Princess Cruise. We chose the cruise for the itinerary. Could not fault embarkation, the time for when cabin was ready. The balcony cabin on Rivereria deck was good. We were disappointed to find there were no wine packages ... Read More
This was our 4th Princess Cruise. We chose the cruise for the itinerary. Could not fault embarkation, the time for when cabin was ready. The balcony cabin on Rivereria deck was good. We were disappointed to find there were no wine packages which we had previously purchased on Princess Cruises. We found that the drink packages per couple were extortionate, no way we would drink the amount as required in the costs. It is a pity they do not do a few drink packages to suit customers. We found tha the cost of wines in the dining room to be very expensive, having checked the menus all wines were over priced. I enjoy a drink but was not prepared too pay the costs so mainly stuck to water, sadly. Also found that the menu in the the dining rooms was not as good as previous cruises and the additional costs for steak etc was not right. I understand what Princess are trying to do but there was always a steak on the favourites menu. I found this time Princess were cutting back on many things and the additional 18% on top was harsh. Will I do Princess again, that I just don’t know and talking to many other passengers who have previously sailed with Princess felt disappointed also. It is a shame to do this review but I have to be honest. Always loved Princess Cruises, but they need to reflect on concerns of passengers and that is costs of everything and packages. Best place to enjoy a drink was Vines bar, staff fantastic. Read Less
Sail Date March 2019
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for ... Read More
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for everything. Barely a smile from staff the entire cruise. People just going through the motions. The itinerary is built for travellers 70+. Nothing except comedy show and bingo worth going to if you are 40 or below. The 80s night at Skywalker's was the newest music you will find. I made the mistake of bringing my 3 and 6yo on this cruise. If you do not drop them in kids club, you will be spending the time with your child in your room watching movies. Movies only because there were no kids channels or cartoons. Jeffrey Santiago (steward) and Edgar (Front Desk Manager) were lone superstars on the cruise. Unless you want to bid on art or do nothing for 5 days, book other cruise line. Read Less
Sail Date March 2019
I enjoyed the 7 day cruise to the Mexican Riviera the year before and wanted to take the Princess cruise that visited La Paz & Loreto-both were great and a new experience. Would visit again-very clean and the people were very friendly. ... Read More
I enjoyed the 7 day cruise to the Mexican Riviera the year before and wanted to take the Princess cruise that visited La Paz & Loreto-both were great and a new experience. Would visit again-very clean and the people were very friendly. The beds are super! The service aboard was great. Our waiters, Segundo & Nickolai were friendly, fun and the service was outstanding. Embarkation was the best ever and the transfers to and from the ship are the way to go. Great movies under the Stars-all the new movies were shown. The food was very good but I liked the food on the Emerald Princess better. More variety. The cruise excursions I took were outstanding and every thing I expected and then some. Wirakuta night show in Cabo is a must see, and the San Sebastian excursion out of Puerta Vallarta is truly a great experience. Our guide was the BEST and well worth the money! The only problem was with the front desk-communication problems, and my bill. My room mate charges kept appearing on my bill. No one seemed to ask for her ID, everything was charged to me. Check your bill daily! Disembarkation was smooth also. All in all a great trip. Booked a cruise on the Crown Princess for 2-15-20 with my $100 cruise deposit on board. Read Less
Sail Date February 2019
We chose the 4 day California Coast cruise to extend our 10 day Sea of Cortez cruise. Embarkation went smoothly and we were on the ship within an hour of arrival at the port. I had a few misgivings after our fall 28 day trip on the ... Read More
We chose the 4 day California Coast cruise to extend our 10 day Sea of Cortez cruise. Embarkation went smoothly and we were on the ship within an hour of arrival at the port. I had a few misgivings after our fall 28 day trip on the Emerald Princes but the Ruby is so much nicer and the food so much better. The ship is beautiful and well maintained. Service was good but the best part for us was our cabin, Aloha 304, an accessible cabin with balcony. It is large with a huge bathroom equipped for someone like my husband who needs grab bars and no step up from the room to the bathroom. We probably spent more time in our cabin than we usually do on a cruise, enjoying the space and the view from the sliding door as we headed down the coast keeping the mountainous profile of the Baja in sight. Our waiters were attentive and very helpful to my mobility challenged husband. We enjoyed every meal as well as the big production shows but had trouble hearing and understanding the comedians. At Cabo San Lucas we took our only shore excursion, Princess whale watching excursion. Did we see whales? Oh my, yes. Jumping, tail slapping and generally cavorting about. There were so many whales we could even see them from the ship! At the other ports I got off and explored on foot while my husband stayed on board. All in all it was a lovely cruise and a good experience. There were few children onboard and we would definitely cruise on the Ruby Princess again except that his doctor says my husband, at age 92, needs to stop traveling. We have been to 77 countries and 35+ cruises. Read Less
Sail Date February 2019
Having been on both Royal Princess and Regal Princess in the past year, we expected a better experience. The Royal had the very best food and entertainment that we have ever had on-board. The Regal was a close second. We were on the Ruby a ... Read More
Having been on both Royal Princess and Regal Princess in the past year, we expected a better experience. The Royal had the very best food and entertainment that we have ever had on-board. The Regal was a close second. We were on the Ruby a few years ago before it was "overhauled" as they claimed. It wasn't much better than before. Even the Crown Princess was better, It was a short five day trip from LA to Cabo and back. But that was no excuse for the food choices (or lack of food choices) and the lack of entertainment in the Piazza. During the day, for the most part, the ONLY entertainment there was prerecorded music. Around dinner time, they occasionally had a Mariachi group who were very good. Once or twice we heard a pianist play for a brief time. No contests, no arts and crafts, no dance contests, no singers.... mostly listening to the crickets chirping! The Princess Theater had an excellent comedian (Jamal) and a great singer on the last night named "Teacup" but we had seen all of the stage shows in the past year or so on other cruises. In the Explorers Lounge, a duo called Walker Black were really great. On Formal Night, we dressed up a bit and went to the dining room. The menu choices were so poor that we went to the buffet which was only adequate. The only good Dining Room meal was the last evening with Surf and Turf. A small steak and two good size prawns. No Lobster on the menu. The buffet usually had something decent to eat but we couldn't take much more of the food there. Was it the short trip that made this disappointing, or was it the way the Ruby is run? We will not be on-board her again. Read Less
Sail Date February 2019
The ship was beautiful, meticulous throughout. Our room steward kept our room neat and clean daily. The room was nice, tons of storage and the balcony withbeautiful views. Disappointed that on sea days the activities were lame,very little ... Read More
The ship was beautiful, meticulous throughout. Our room steward kept our room neat and clean daily. The room was nice, tons of storage and the balcony withbeautiful views. Disappointed that on sea days the activities were lame,very little to do especially on the last sea day back to LA where the weather was too cool for most to sit on deck. The live music on deck was sparse, they played for about 45 minutes on sea days, also very disappointing. Other cruise lines we have cruised with had very robust activities and live music all day on sea days. Food was average, thought the best tasting food was the pizza and hamburger spots on deck. The waiters in the buffet dining room were very attentive and did a nice job. Waiters in the dining rooms were good, not great, but good. Because this cruiseline requires prepaid gratuities, we felt that the crew, other than a handful of exceptions, did not go above and beyond to help make for an exceptional experience Paid for two specialty dining experiences; one in Crown Grill - food was excellent although waiter was arrogant. Curtis Stone's restaurant Share was a huge disappoint- food was weird, did not taste good and our waitress was like a stepford wife, so robotic... with each of the 6 courses she would describe the food as if reading a script then disappear. Not a fun, or tasty experience. Other reviews are great, so maybe it was just a bad night for them. Shops offer good variety. Itinerary was good, just wish there was either a 4th stop on day 6 or, more activities on the last 2 days at sea. Embarkation was well oiled and we boarded within 10 minutes of arriving to the pier. Booked our own excursions separately from the cruise ship which were beyond awesome. Average age seemed to be > 50, mostly couples, some kids but not too many. Read Less
Sail Date February 2019
This cruise was just at the right time, went to a few ports that we have not visited yet and was priced right. This was our first cruise on Princess and we were anxious to see how it compared. First impression was that it was a beautiful ... Read More
This cruise was just at the right time, went to a few ports that we have not visited yet and was priced right. This was our first cruise on Princess and we were anxious to see how it compared. First impression was that it was a beautiful ship, fairly easy to figure out where to go and how to get there and had a good mix of cruisers...young, middle aged and seniors. Our first day we decided to go to the presentation they had for first time Princess Cruisers. We filled out our attendance card and found the Explorer's Lounge where the presentation was to be held. We put our card in the box and found some seats and were impressed with the Cruise Director and her staff. Towards the end of the presentation they had a few drawings for prizes and we won an upgrade to Elite Class for the entire cruise! So we got to dine in the Club Class area, got our laundry done for free, free liquor set up in our room, etc. What a wonderful surprise! And from what we experienced, definitely worth the upgrade ... the food is so good in the dining room - we didn't bother eating anywhere else. All in all it was a great cruise, wonderful service and we would definitely go on Princess again. Read Less
Sail Date February 2019
The safety drill at the beginning of the cruise was supppper easy. All we had to do was go to our designated muster drill area, scan our key card, and sit down. We no longer have to bring our life jackets.  Pros: - Food! My first ... Read More
The safety drill at the beginning of the cruise was supppper easy. All we had to do was go to our designated muster drill area, scan our key card, and sit down. We no longer have to bring our life jackets.  Pros: - Food! My first time attending this cruise back in 2017, I honestly couldn't find anything I liked in the main dining room ("MDR"). But I can confidently say, I loved every dish I ate this time around. Since I have a huge sweet tooth, my favorite thing to eat was creme bruele and their pistachio pudding (and I normally hate pistachio pudding). My favorite thing to eat in the MDR and the buffet was the fish cabob.  - The only time I was promised good service in regards to dining is at the buffet when I was asked if I wanted a drink. Cons: - My party (as well as other people on the cruise) had to ask for their complimentary Princess cup when they purchased the drink package  - Some of the menu options in the main dining area were misleading (saying something was buttered when it had a light sauce that wasn't butter, describing a menu as having fish but it was actually fish flavored) - In the main dining area, even when I tipped the server's assistant in cash before hand, trying to get refills was difficult with the exception of one section I sat in. - I had a server lift up my chair in the main dining room to get around me instead of asking me to scoot in a bit. (I didn't mention anything in the moment because I thought the person I was eating with did that or else I would have said something). - (SPOILER ALERT about the theft mystery) If you have ever seen the movie Pink Panther, there's your answer. Not intellectually stimulating so I am disappointed in the useless facts that was presented and how obvious the "mystery" was. - The public bathrooms were always out of order but I think that's a ship thing not a Ruby Princess thing. Overall, I would LOVE to do this cruise again and plan to. But the service in the main dining room continues to be a hit or miss. Read Less
Sail Date January 2019
Just completed a Mexico Riviera cruise on the Ruby Princess on 12/1/18. I have cruised many times on various ship sizes and found the Ruby to be a great cruise. I've read the less positive reviews from cruise patrons the ... Read More
Just completed a Mexico Riviera cruise on the Ruby Princess on 12/1/18. I have cruised many times on various ship sizes and found the Ruby to be a great cruise. I've read the less positive reviews from cruise patrons the previous week. My experience again reinforces the fact that some so called "seasoned cruisers" could not be satisfied unless sailing on a brand new luxury class ship catering only to whatever wish or whim that might come to mind as the sole passengers Princess do a fine job for the demographic they serve with amenities and service expected Of any cruise at this price point. My cruise on The Ruby met and exceeded expectations I had for food quality, entertainment and ports of call. Embarking and disembarking were seamless. Princess have this down pat in San Pedro. Overall ship condition was good. All public areas were operational and clean. Ships crew were great. The average age of passengers on my cruise was 55-80. I have seen on many cruises that this demographic can be challenging when expectations of cruise passengers in this group can be challenging to say the least. The Ruby did a fine job and I'm looking forward to an Alaska cruise in April on the Ruby. Read Less
Sail Date November 2018
The Ruby Princess has 4 dance areas, three are wooden floors and we thought we could find some decent music somewhere to dance to, but we were wrong. The food was good, but there were too many games(like Carnival) in the dance venues, ... Read More
The Ruby Princess has 4 dance areas, three are wooden floors and we thought we could find some decent music somewhere to dance to, but we were wrong. The food was good, but there were too many games(like Carnival) in the dance venues, so the floors were taken up with dumb stuff. We will definitely not do this cruise again. Embarkation in San Pedro was smooth, disembarkation was exceptionally smooth. Service was good, ship was beautiful. If you don’t dance and only want to eat good food, wander around and drink in the bars and not get too far from the west coast, you might like this cruise. I haven’t been on a 7 day cruise for a while(usually do over 20 day cruises), but my friends only wanted a short cruise. One couldn’t be gone longer and it was another’s first cruise. Maybe dumb games are played on all short cruises, but they were loud and everywhere! Read Less
Sail Date November 2018
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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